Ibis Darwin Airport Hotel 3.5 stars

Customer review rating (ALL Rating) 3.7/5 227 reviews

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Ibis Darwin Airport Hotel - Image 1
Ibis Darwin Airport Hotel - Image 2
Ibis Darwin Airport Hotel - Image 3
Ibis Darwin Airport Hotel - Image 4
2 Henry Wrigley Drive, 820 Darwin, Australia

Description

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Accessible Standard Room with 1 Queen bed

Photo out of - Accessible Standard Room with 1 Queen bed

A cozy and comfortable room includes a queen bed and easy access ensuite bathroom with shower is convenient . Providing guests with all the necessary amenities for a comfortable stay.

Max. number of persons
2
Area
From 15 m² / 161 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Hotel location

Ibis Darwin Airport Hotel

2 Henry Wrigley Drive
820 Darwin
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • DRW

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 108 rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

2 Restaurants

2 Bars

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Well-being

English

  • Outside
  • Near the property

Splash Café

Photo 1 out of 3 - Splash Café

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

Cooking style
Cafe
Chef name
Ms. Desi KORINA
Accessibility
Accessible service
0820 Darwin, Australia
Menu PDF

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge

Payment

  • Cash
  • Credit card
  • Apple Pay

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

COSSIES POOLSIDE BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  227 reviews

Customer review rating 3.0/5

Merran C. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Sue M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 4.5/5

Tramouch P. Y. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 4.5/5

A. P. A. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 5.0/5

Bruce B. Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 5.0/5

Sue M. Couples - Confirmed reviews ALL

Booked in due to delayed flight. Room excellent for the very short stay and surrounding complex very attractive

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 4.5/5

Tramouch P. Y. Business - Confirmed reviews ALL

Well recommended to our family and friends

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 4.5/5

A. P. A. Business - Confirmed reviews ALL

Love it but my room shower head needed atention

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 5.0/5

Bruce B. Business - Confirmed reviews ALL

Staff are great, rooms are small but comfortable and clean. Bar prices are high but normal for accommodation close to airport services

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 4.0/5

Joanne M. R. Business - Confirmed reviews ALL

Room was comfortable, staff were friendly

Dear Joanne, Thank you for your lovely feedback. We’re glad you found the room comfortable and our team friendly. We appreciate your support and look forward to welcoming you back for another enjoyable stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Customer review rating 4.5/5

Hendry K. Business - Confirmed reviews ALL

Convenient location as it is near the airport, within walking distance. Excellent customer service. Special shoutout to Yessica E for being friendly and helpful during my stay. Overall 5 star experience, great food, clean and nice room.

Dear Hendry, Thank you for your wonderful feedback! We’re glad you enjoyed the convenient location, food, and comfortable, clean room. A special thank you for recognising Yessica E for her friendly and helpful service. We’ll be sure to share your kind words with her and the team. We look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Customer review rating 5.0/5

Duncan W. Solo - Confirmed reviews ALL

Stayed here for a few days in october 2026. Staff were friendly and helpfull. Room was really comfy (sure tv had an occasional red flickering issue but nothing to big deal) bed was cozy and nice to sleep in. Shower had a nice water pressure to. I may not of liked the one morning the cleaner guy knocked on door around 7ish am to see if i wanted clean towels that day but it wasnt much of an issue. Something i say would be smart to add tho might be a microwave or something to warm up food if you dont feel like going out for dinner etc. All in all tho very very nice hotel complex.

Dear Duncan, Thank you for your wonderful feedback! We’re glad you enjoyed the comfortable room, cosy bed, and friendly service. We appreciate your suggestions regarding the TV, housekeeping timing, and microwave facilities, and will share them with the relevant teams. It’s great to know you had such an enjoyable stay, and we look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Customer review rating 1.0/5

Helder D. E. S. Solo - Confirmed reviews ALL

I Will never stay there again…

Dear Helder, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the overcharge. We would appreciate the opportunity to review this matter and clarify the charges with you. Please contact our team directly so we can look into this further. We apologise for the disappointment and appreciate you bringing this to our attention. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Customer review rating 4.0/5

Brett M. Business - Confirmed reviews ALL

just a slow check if i had to pick anything, but very good service and all the people were good, the checkout man was very good full marks to him.

Dear Brett, Thank you for your kind feedback. We’re glad you enjoyed the clean room and friendly service. We appreciate your patience during the busy check-in period and are pleased to hear our team member made a great impression at check-out. We’ll be sure to share your compliments with the team. We hope to welcome you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Customer review rating 5.0/5

Liz P. Solo - Confirmed reviews ALL

Perfect

Thank you, Liz, for your wonderful feedback and for rating your stay 100/100. We’re delighted to hear that you had a perfect stay and that our team made such a positive impression. Your kind words mean a lot to us, and I’ll be sure to share your feedback with the team. We also appreciate your comments regarding the booking process and will keep them in mind as we continue to improve the guest experience. Thank you for choosing ibis Darwin Airport. We look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 1.0/5

Michael J. Friends - Confirmed reviews ALL

Very poor. The security was the laziest person I have ever met he didn’t get out of the car to help with luggage. Wouldn’t even unlock the rear door!!!

Dear Michael, Thank you for taking the time to share your feedback. I’m very sorry that your stay did not meet the standard we aim to provide. I sincerely apologise for the experience you had on arrival, particularly the lack of assistance with your luggage and access to the rear door. This is not the level of service we expect from our team, and I understand how frustrating this would have been after arriving at the hotel. I’m also concerned to hear about the condition of your room, the room temperature, the cleanliness and your experience with the fire alarm. We take these comments seriously and will be following up with the relevant teams to ensure these matters are addressed. I’m pleased to see that you felt well recognised as an ALL Gold member and that you were satisfied with the loyalty programme. However, this does not take away from the shortcomings during your stay. We genuinely appreciate your feedback as it highlights areas where we need to improve. I hope we have the opportunity to provide you with a much better experience on a future visit. Warm regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Customer review rating 2.0/5

Paul A. Friends - Confirmed reviews ALL

We were left at the airport waiting for the shuttle for over an Hour. The security kept telling us that they had been and we were not in the pick up location. We stood in the same spot for an hour and eventually he came. We did not see him anytime previously

Dear Paul, Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced, particularly with the airport shuttle, luggage assistance, room cleanliness, and air conditioning. We understand how frustrating it would have been to wait at the airport for such an extended period, and we apologise that the arrival and departure assistance did not meet the level of service you expected. Your comments regarding the shuttle and security team have been shared with the relevant departments for review and follow-up. We also apologise that your room was not presented in the condition it should have been and that the air conditioning was not running prior to your arrival. We appreciate your positive feedback regarding your ALL recognition and loyalty programme experience, and we hope to have the opportunity to provide you with a much better experience on a future stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure & ibis Darwin Airport

Customer review rating 2.5/5

Craig N. J. H. Business - Confirmed reviews ALL

Poor

Dear Craig, Thank you for taking the time to share your feedback. I’m sorry to hear that your stay fell well short of your expectations. We sincerely apologise for the issues you experienced with cleanliness, room comfort, noise, waiting times and the dining experience. Your comments are concerning, and we will share them with the relevant teams for review and improvement. We appreciate your feedback and hope we have the opportunity to provide you with a much better experience in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 5.0/5

Beverly S. Families - Confirmed reviews ALL

I was just staying to catch a plane, but it was sufficient for my needs.

Dear Beverly, Thank you for your wonderful feedback! We’re delighted to hear you found your room clean and quiet and that it was a comfortable and convenient stay before your flight. It’s great to know we met all your expectations. We look forward to welcoming you back again on your next visit to Darwin! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Kerryn J. M. Business - Confirmed reviews ALL

The hotel alarms going off throughout the night and disrupting sleep.

Dear Kerryn, Thank you for your feedback. I’m very sorry that the hotel alarms went off throughout the night and disrupted your sleep. We understand how frustrating this would have been, particularly when staying with us for business. We appreciate your positive feedback regarding our breakfast, Wi-Fi, accommodation and team. We’ll also ensure your concerns about the alarms are shared with the relevant team for review. We apologise for the disruption and hope to provide you with a more peaceful stay next time. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 1.5/5

Alders R. G. Business - Confirmed reviews ALL

There were no ABC TV channels available, The instructions for use of the digital access card were unclear.

Thank you, R., for taking the time to provide such detailed feedback. I’m sorry that your stay was below expectations, particularly with the digital access card and the lack of ABC TV channels. I understand how the flashing green and red lights could be confusing, especially when the access instructions were not clear. We will review how this is explained to guests at check-in to ensure the process is much clearer. I’ve also noted your feedback regarding the Wi-Fi speed and TV channel availability. We appreciate you bringing these matters to our attention, as this helps us identify areas where we can improve. I hope we have the opportunity to provide you with a better experience on a future stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.5/5

Michael S. Business - Confirmed reviews ALL

Asked for reciept so I can expense the carpark $20. Was told I will get it when I check out. I checked out and asked for the reciept, Was told it will be emailed to me. Never got the email. Your staff are liars. Not the first lie i've been told in my last 2 stays (within 1 week)

Dear Michael, Thank you for your feedback, and I’m sorry for the frustration caused during your recent stays with us. I apologise that your parking receipt was not provided as requested and that you had to follow up without receiving the promised email. We also take your comments regarding communication and front desk service seriously. I’ll share your feedback with the team so we can improve the way we handle these requests. We appreciate you choosing to stay with us and hope we can provide a smoother experience on your next visit. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Robert H. Couples - Confirmed reviews ALL

The free shuttle from the airport the short distance to the hotel was welcome. You need an Australian telephone number to summon it, however. Fortunately, we found a helpful member of airport staff who rang for us. The Accor hotel which is part of the complex was undergoing extensive maintenance and building work, meaning that half of the amenities were unavailable. The staff were helpful. The room was very small, but clean and adequate.

Dear Robert, Thank you for your detailed feedback. We’re pleased to hear you found the airport shuttle convenient and our team helpful. We’re sorry for the inconvenience caused by the ongoing works and the limited amenities during your stay. We also appreciate your feedback regarding the room size and Wi-Fi speed, and will share this with the relevant teams. We hope to welcome you back again and provide you with a more comfortable experience. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Endrulis D. Business - Confirmed reviews ALL

Staff were very polite and room were great, although pool closed before time stated on gate entry.

Dear D., Thank you for your feedback. We’re pleased to hear you found our staff polite, your room comfortable, and the room clean. I apologise for the delay in assisting with your luggage and for the wait at reception. We also appreciate you bringing the pool closing time to our attention, and we’ll review this with the team. Thank you again, and we hope to welcome you back soon. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Other web-users rate our hotel

  • 138 reviews 8.5/10 Location
  • 222 reviews 4.8/10 Room
  • 170 reviews 7/10 Service
  • 121 reviews 2.7/10 Comfort
  • 103 reviews 4.5/10 Cleanliness
  • 56 reviews 5.6/10 Value
  • 49 reviews 9.1/10 Pool
  • 32 reviews 8.9/10 Breakfast

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