Ibis Darwin Airport Hotel 3.5 stars

Customer review rating (ALL Rating) 3.6/5 199 reviews

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Ibis Darwin Airport Hotel - Image 1
Ibis Darwin Airport Hotel - Image 2
Ibis Darwin Airport Hotel - Image 3
Ibis Darwin Airport Hotel - Image 4
2 Henry Wrigley Drive, 820 Darwin, Australia

Description

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Accessible Standard Room with 1 Queen bed

Photo out of - Accessible Standard Room with 1 Queen bed

A cozy and comfortable room includes a queen bed and easy access ensuite bathroom with shower is convenient . Providing guests with all the necessary amenities for a comfortable stay.

Max. number of persons
2
Area
From 15 m² / 161 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Queen size bed(s)
  • Accessible room
See availabilities

Hotel location

Ibis Darwin Airport Hotel

2 Henry Wrigley Drive
820 Darwin
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • DRW

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 108 rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • French
  • Indonesian
  • Italian
  • Vietnamese
  • Chinese Mandarin

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

2 Restaurants

2 Bars

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Well-being

English

  • Outside
  • Near the property

Splash Café

Photo out of - Splash Café

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

Cooking style
Cafe
Chef name
Ms. Desi KORINA
Accessibility
Accessible service
0820 Darwin, Australia
Menu PDF

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment
  • Private lounge

Payment

  • Cash
  • Credit card
  • Apple Pay

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Splash Café provides a relaxed, alfresco environment for families, children, and in-house guests to enjoy fresh drinks and light meals while spending quality time together.

COSSIES POOLSIDE BAR

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  199 reviews

Customer review rating 2.0/5

Kerryn J. M. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Alders R. G. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Michael S. Business - Confirmed reviews ALL

Dear Michael, Thank you for your feedback, and I’m sorry for the frustration caused during your recent stays with us. I apologise that your parking receipt was not provided as requested and that you had to follow up without receiving the promised email. We also take your comments regarding communication and front desk service seriously. I’ll share your feedback with the team so we can improve the way we handle these requests. We appreciate you choosing to stay with us and hope we can provide a smoother experience on your next visit. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Robert H. Couples - Confirmed reviews ALL

Dear Robert, Thank you for your detailed feedback. We’re pleased to hear you found the airport shuttle convenient and our team helpful. We’re sorry for the inconvenience caused by the ongoing works and the limited amenities during your stay. We also appreciate your feedback regarding the room size and Wi-Fi speed, and will share this with the relevant teams. We hope to welcome you back again and provide you with a more comfortable experience. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Endrulis D. Business - Confirmed reviews ALL

Dear D., Thank you for your feedback. We’re pleased to hear you found our staff polite, your room comfortable, and the room clean. I apologise for the delay in assisting with your luggage and for the wait at reception. We also appreciate you bringing the pool closing time to our attention, and we’ll review this with the team. Thank you again, and we hope to welcome you back soon. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 1.5/5

Alders R. G. Business - Confirmed reviews ALL

There were no ABC TV channels available, The instructions for use of the digital access card were unclear.

Customer review rating 2.5/5

Michael S. Business - Confirmed reviews ALL

Asked for reciept so I can expense the carpark $20. Was told I will get it when I check out. I checked out and asked for the reciept, Was told it will be emailed to me. Never got the email. Your staff are liars. Not the first lie i've been told in my last 2 stays (within 1 week)

Dear Michael, Thank you for your feedback, and I’m sorry for the frustration caused during your recent stays with us. I apologise that your parking receipt was not provided as requested and that you had to follow up without receiving the promised email. We also take your comments regarding communication and front desk service seriously. I’ll share your feedback with the team so we can improve the way we handle these requests. We appreciate you choosing to stay with us and hope we can provide a smoother experience on your next visit. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Robert H. Couples - Confirmed reviews ALL

The free shuttle from the airport the short distance to the hotel was welcome. You need an Australian telephone number to summon it, however. Fortunately, we found a helpful member of airport staff who rang for us. The Accor hotel which is part of the complex was undergoing extensive maintenance and building work, meaning that half of the amenities were unavailable. The staff were helpful. The room was very small, but clean and adequate.

Dear Robert, Thank you for your detailed feedback. We’re pleased to hear you found the airport shuttle convenient and our team helpful. We’re sorry for the inconvenience caused by the ongoing works and the limited amenities during your stay. We also appreciate your feedback regarding the room size and Wi-Fi speed, and will share this with the relevant teams. We hope to welcome you back again and provide you with a more comfortable experience. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 3.5/5

Endrulis D. Business - Confirmed reviews ALL

Staff were very polite and room were great, although pool closed before time stated on gate entry.

Dear D., Thank you for your feedback. We’re pleased to hear you found our staff polite, your room comfortable, and the room clean. I apologise for the delay in assisting with your luggage and for the wait at reception. We also appreciate you bringing the pool closing time to our attention, and we’ll review this with the team. Thank you again, and we hope to welcome you back soon. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 1.5/5

Jona J. Business - Confirmed reviews ALL

The rooms Ibis, have musty smell, bathrooms floors have hairs everywhere, floors looks dirty too and not vaccumm. I asked to move rooms and I was asked to carry my bag back to reception and when I got a new key, my new room is just a couple of doors away. I Had dinner at the restaurant and I ordered a whole fish, I started cutting it, amd noticed that the fish was raw in the middle. I returned it and ask for something else. I ordered cauliflower stake instead, and then it came burnt. Not eating there again, uber eats is better. Very disappointed.

Dear Jona, Thank you for taking the time to share your detailed feedback. I sincerely apologise for the cleanliness issues, musty smell in the room, and the experience you had when changing rooms. This is certainly not the standard we aim to provide. I’m also very sorry about your dining experience, particularly receiving the fish undercooked and the cauliflower steak burnt. I have shared your feedback with the relevant teams for immediate review. We appreciate you bringing these concerns to our attention and hope we can provide you with a much better experience in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Geoffrey P. Business - Confirmed reviews ALL

As expected.

Dear Geoffrey, Thank you for your wonderful feedback! We’re delighted that our airport location and town shuttle suited your travel plans, especially for your late arrival and early departure. It’s great to hear everything was as expected, and we hope to welcome you back again on your next visit. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Michael T. Business - Confirmed reviews ALL

Competent and welcoming staff Rooms clean Good value

Dear Michael, Thank you for your wonderful feedback! We’re delighted to hear you found our team welcoming and competent, and that you enjoyed the clean rooms and good value. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 2.0/5

Ebony F. Business - Confirmed reviews ALL

Unable to book online with Mercure or Novotel I spent the same money as a Mercure superior room on a room at the Ibis. When I arrived at the reception desk I was informed I had to use the self service check in, which I did, I then had to re join the reception line to pick up an awaiting package. The size of the room was fine as it was just a place to stay in between work flights, pillows were comfortable but the air conditioning was stuck at 18 degrees and there was no blanket, I tried to call reception twice with no response. I was tired and wanted to sleep, which I didn’t very well as I was freezing. There was no bath mat and other peoples hair on the toilet and sink, I am also not a fan of the automatic light/fan for the bathroom as it keeps you awake and then shut off for me mid shower. I will not be staying here again if I can help it

Customer review rating 4.5/5

Vanessa G. Business - Confirmed reviews ALL

We were warmly welcomed. Our accomodation was just what we needed for the night. Perfect location to the airport.

Dear Vanessa, Thank you for your lovely feedback! We’re pleased to hear you felt warmly welcomed and found the accommodation comfortable and convenient for your overnight stay. We look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Aron R. Business - Confirmed reviews ALL

Great hospitality

Dear Aron, Thank you for your wonderful feedback! We’re delighted to hear you had a comfortable stay and enjoyed the hospitality from our team. We also appreciate your feedback regarding the Wi-Fi and will take this into consideration as we continue to improve. We look forward to welcoming you back again soon! Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & IBIS Darwin Airport

Customer review rating 4.5/5

Wilfried R. Couples - Confirmed reviews ALL

Only minutes of a shuttle drive from DRW AP, there is a resort waiting for you. Use it. recommended.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 3.0/5

Sandra L. B. Couples - Confirmed reviews ALL

Hard to get information from anyone. Long wait to checkin. Only 1 cup in the room. No soap in shower just body lotion. Shuttle driver wasn’t very friendly or helpful - not helpful at all actually

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Warmest regards, Akash Jasani  Asst. Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 3.5/5

Aisla C. Couples - Confirmed reviews ALL

Parking that I paid for was fully in use so had to walk a fair way to my room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 4.0/5

Trevor P. Solo - Confirmed reviews ALL

As above.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 4.0/5

Eileen D. Couples - Confirmed reviews ALL

Was all ok, thank you. Most of the staff were friendly & helpful. The linen in our room was a bit miss matched, but it was fine..............it was a bed for the night 😀

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Warmest regards, Akash Jasani  Front Office Manager Novotel, Mercure and Ibis Darwin Airport M: +6…  E:  ak…

Customer review rating 5.0/5

Munn L. Business - Confirmed reviews ALL

Will definitely be back

Dear Mr L., Thank you very much for your wonderful feedback and for rating your experience with us 100/100. We are delighted to hear that you enjoyed your stay and found our hotel a beautiful spot. It is especially pleasing to know that you were satisfied with the condition and maintenance of the property, as well as our team, accommodation, and overall service. Your perfect scores and 10/10 recommendation mean a great deal to our team. We are also grateful for your loyalty to Accor and Accor Vacation Club. Thank you again for your kind words and for choosing to stay with us. We are thrilled to hear that you will definitely be back, and we look forward to welcoming you again for another excellent stay. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Customer review rating 3.5/5

Chung L. T. Business - Confirmed reviews ALL

Nice compact room, used for days room, wanted to sleep, was a little noisy because it was early and housekeeping was cleaning which is understandable.

Dear Mr T., Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that you found your room comfortable, clean, and suitable for your needs. We also appreciate your positive comments regarding our team and the Wi-Fi. I’m sorry, however, that you experienced a delay of more than 10 minutes during check-in and that the check-out process was inconvenient due to the lack of a dedicated key drop box. I understand how frustrating this can be, particularly when you are looking to rest during the day. Your comments have been shared with the Front Office team as we continue to look for ways to make the arrival and departure experience more efficient. We also appreciate your understanding regarding the housekeeping noise. We will continue to remind our team to be mindful of noise levels, particularly during quieter periods. Thank you again for your valuable feedback and for your continued support as an ALL Silver member. We hope to have the pleasure of welcoming you back and providing you with an even smoother experience next time. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Customer review rating 5.0/5

William B. Business - Confirmed reviews ALL

Staff very good as always.

Dear Mr B., Thank you very much for taking the time to share your wonderful feedback and for rating your stay 100/100. We are delighted to hear that you found our location very convenient for your overnight stay in Darwin and that you were consistently impressed with the service provided by our team. It is especially pleasing to know that you were satisfied with your accommodation, cleanliness, check-in, check-out, Wi-Fi, and overall experience. We would also like to sincerely thank you for recognising Prita from our restaurant team. We are thrilled to hear that she is always helpful and attentive. Your kind words will certainly be shared with Prita and the wider team as recognition of her excellent service. Thank you again for your continued support and loyalty to Accor. Your 10/10 recommendation means a great deal to us, and we look forward to welcoming you back on your next visit to Darwin. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Customer review rating 5.0/5

Robert D. Solo - Confirmed reviews ALL

It was a gem staying here,the staff were so well trained and professional and all were courteous.

Dear Mr D., Thank you very much for your wonderful feedback and for rating your stay 100/100. We are absolutely delighted to hear that your experience with us was “absolute bliss” and that you found our team well trained, professional, and courteous. Your kind words are a fantastic encouragement to everyone, and we are especially pleased to hear that even our housekeeping team made you feel welcome. It is also wonderful to know that you enjoyed all aspects of your stay, including your dinner at The Crocodile. We are thrilled that you enjoyed the pizza and will certainly share your compliments with our food and beverage team. Your perfect scores across accommodation, cleanliness, service, Wi-Fi, sustainability, dinner, bar, and pool are greatly appreciated. We are also delighted that you would recommend us 10/10. Thank you again for choosing to stay with us and for taking the time to recognise our team. We look forward to welcoming you back for another blissful stay in the future. Kind regards, Prateek Front Office Assistant Manager Novotel, Mercure, & ibis Darwin Airport

Other web-users rate our hotel

  • 130 reviews 8.3/10 Location
  • 212 reviews 4.2/10 Room
  • 159 reviews 6.8/10 Service
  • 117 reviews 2.6/10 Comfort
  • 96 reviews 3.8/10 Cleanliness
  • 53 reviews 5.2/10 Value
  • 47 reviews 9.4/10 Pool
  • 30 reviews 8.9/10 Breakfast

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