Ibis Darwin Airport Hotel 3.5 stars

Customer review rating (ALL Rating) 3.5/5 64 reviews

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2 Henry Wrigley Drive, 820 Darwin, Australia

Description

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Hotel location

Ibis Darwin Airport Hotel

2 Henry Wrigley Drive
820 Darwin
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.5/5  64 reviews

Customer review rating 1.5/5

Sharyn A. Couples - Confirmed reviews ALL

Our allocated room had not been cleaned. We had to go back several times to get a clean room with correctly matched key cards.

Dear Ms. A., Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies for the condition of the room initially allocated to you and for the repeated inconvenience you experienced in having to return to reception to obtain a clean room and correctly functioning key cards. This is certainly not the standard of service or housekeeping we aim to provide, and we understand how frustrating this must have been, particularly upon arrival. We appreciate your positive comments regarding our location; however, it is clear that the issues during check-in and room allocation significantly impacted your overall experience. Your feedback regarding cleanliness, room readiness, and the efficiency of our arrival process has been shared with both our Housekeeping and Front Office teams for immediate review and improvement. We also value your loyalty as an ALL Accor Classic member and Accor Vacation Club member, and we are very sorry that this stay did not reflect the level of hospitality you rightfully expect from us. Thank you again for bringing these matters to our attention. We hope you may consider giving us another opportunity in the future to provide you with the seamless and comfortable experience you deserved. Kind regards, Novotel, Mercure & Ibis Darwin Airport team

Customer review rating 3.0/5

Antony N. Solo - Confirmed reviews ALL

The fridge did not work and the smell was not very nice. In the morning an aboriginal man was leaning over the balcony going through the ashtray.

Dear Antony N., Thank you for sharing your feedback following your recent stay. While we’re pleased you found our team friendly and helpful, we sincerely apologise for the issues you experienced with the room, including the non-working fridge, unpleasant smell, and worn condition of the accommodation. We also regret the discomfort caused by the incident outside your balcony. Your comments have been shared with our maintenance and housekeeping teams for review and improvement. We appreciate your loyalty as an ALL member and thank you again for your valuable feedback. We hope to welcome you back for a more comfortable stay in the future. Kind regards, Novotel, Mercure and Ibis team

Customer review rating 2.5/5

Celia L. I. Business - Confirmed reviews ALL

The carpet had a burn and the toilet kept running after it was flushed. Very basic accommodation.

Dear Celia L. I., Thank you for being a valued ALL Classic member and for choosing to stay with us at ibis Darwin Airport Hotel. We appreciate you taking the time to share your feedback following your recent stay. We’re pleased to hear that you found our receptionist helpful. We apologise to hear that aspects of your room did not meet expectations, particularly regarding the carpet condition and the toilet. Your feedback has been noted and shared with our maintenance team for review and follow up. We hope to have the opportunity to welcome you back in better circumstances in the future. Warm regards, Novika Ang Front Office Assistant Manager Novotel, Mercure and Ibis Darwin Airport

Customer review rating 2.5/5

Corissa H. Solo - Confirmed reviews ALL

I like staying at the ibis Darwin airport even though there is always something wrong and at least one thing broken and or not working. Usually the doors to the room, this time the fridge was blown up. The carpets we ratchet and there was a mob partying in the hallway

Dear Ms H., Thank you for taking the time to share your detailed feedback regarding your recent stay at Ibis Darwin Airport Hotel. I’m sorry to hear that your experience did not meet expectations, particularly regarding room maintenance, parking, and some aspects of service. Your comments about the condition of the room, facilities, and disturbances in the hallway are certainly concerning and have been shared with the relevant teams for immediate attention. Regarding parking, we understand your frustration. While on-site parking is available for $20 per night, we do also offer complimentary parking located just across the road from the hotel. This information is outlined on our website and in the welcome letter provided at check-in, though we appreciate that it may not always feel like a convenient alternative. I was also particularly concerned to read your comment about a missing portion of your cash bond. This is a serious matter, and I encourage you to contact us directly so we can investigate this further and address it appropriately. It’s encouraging to hear that you found the hotel consistently clean and that some members of our team made a positive impression. However, we recognise there are several areas where we need to improve, including maintenance, breakfast quality, and overall value for money. We truly appreciate your loyalty as an ALL Accor member and your continued stays with us despite these challenges. Your feedback is invaluable in helping us improve the guest experience. Kind regards, Darwin Airport hotels

Customer review rating 3.0/5

Gayaal V. A. I. Business - Confirmed reviews ALL

Odor, visual sensation, entertainment, all completely neutral. Overwhelming and deep sense of neutrality. If I were to peg my feelings about my stay to a colour, that colour would be grey. Not a bad or depressing grey. But a hollow, bland, and meaningless grey. Not to say that it was a bad experience. It was not. Nor was it good. If I were to compare it to a drink, it would be a glass of water, left out for a day, at room temperature. If I were to compare it to a physical sensation, it would be a nosebleed, but not a painful one, just one that starts without you noticing until later on when you feel the trickle of blood on your upper lip. Like, just a slight sensation that reminds you that you are still alive.

Dear Gayaal V., Thank you for taking the time to share such a thoughtful and unique reflection on your stay. We truly appreciate your honesty. While we’re glad to hear that your experience wasn’t negative, we understand your sentiment about it feeling somewhat neutral and lacking a memorable touch. This is valuable feedback for us, as we always strive to create stays that feel engaging, comfortable, and distinctly positive rather than simply okay. Your perspective highlights an area where we can certainly improve, and we will share your comments with our team as we continue working to enhance the overall guest experience. Thank you again for staying with us we hope we’ll have another opportunity in the future to provide you with a more memorable visit. Warm regards, Novotel, Mercure and Ibis Team

Other web-users rate our hotel

  • 76 reviews 8.3/10 Location
  • 128 reviews 4.2/10 Room
  • 80 reviews 6.1/10 Service
  • 83 reviews 3/10 Comfort
  • 57 reviews 4.8/10 Cleanliness
  • 33 reviews 5.8/10 Value
  • 27 reviews 9.7/10 Pool
  • 21 reviews 8.3/10 Breakfast

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