Swissôtel Nusantara 5 stars

Dear Pauline D., Warmest greetings from Swissôtel Nusantara, Thank you for sharing such a detailed and inspiring review, and for your continued loyalty as an Accor+ Diamond member. We are delighted to know that your journey from Balikpapan was well rewarded and that the unique rainforest setting of Indonesia’s new capital made your stay a memorable one. It is wonderful to hear that you enjoyed exploring the surroundings, including views of the Presidential Palace, the monuments, and the environmentally designed city supported by electric transportation. We are also pleased that our private transport service and city tour arrangements added value to your experience, allowing you to discover IKN in a comfortable and meaningful way. We truly appreciate your kind recognition of Angela Caroline Ryan and John B, as well as the entire team including our restaurant colleagues. Your words mean a great deal to us. While our Executive Lounge is still in preparation, we are glad that the afternoon tea and canapés delivered to your room helped maintain the experience you expect as a Diamond member. Thank you once again for choosing Swissôtel Nusantara and for sharing such thoughtful insights. We look forward to welcoming you back soon, hopefully with our lounge fully open, for another distinctive and enjoyable stay. Warm regards, Ronald Christiandinata Quality Manager

Dear Feronika B., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for your continued loyalty as a Classic member. We are delighted to know that your stay was pleasant and comfortable, from the cleanliness of the room to the friendly service and enjoyable breakfast. It is wonderful to hear that your experience felt seamless from check in to check out, and that the relaxing ambience and thoughtful service made your stay effortless and memorable. We truly appreciate your kind recognition of Angela, Carol, and our team member who assisted you during dinner. Your words bring meaningful encouragement to our Heartists as we continue delivering warm and sincere hospitality. We would be pleased to welcome you back again for another enjoyable stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Haritama H., Warmest greetings from Swissôtel Nusantara, Thank you for sharing such a wonderful review and for your continued loyalty as an Accor+ Platinum member. We are delighted to know that your family getaway turned into a fantastic journey and that you felt warmly welcomed from the moment you arrived. We truly appreciate your special recognition of Kukuh at the Front Desk for the warm welcome and Hasbi at the restaurant for making your stay even more enjoyable. It is also a pleasure to hear that you found the room modern, clean, spacious, and beautifully designed, and that the breakfast buffet impressed you with both variety and quality. Your kind words bring meaningful encouragement to our team as we continue creating memorable and heartfelt experiences for our guests in IKN. We look forward to welcoming you and your family back for your next stay at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Eka S., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for your continued loyalty as a Classic member. We are pleased to know that your family stay went well and that the fast check-out experience was especially appreciated. Your feedback brings meaningful encouragement to our team as we continue ensuring a smooth and comfortable stay for every guest. We look forward to welcoming you and your family back here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Nicolas B., Warmest greetings from Swissôtel Nusantara, Thank you for your stay and for your continued loyalty as a Classic member. We are pleased to know that your business trip was comfortable and that you enjoyed our facilities, including the restaurant, spa, pool, and 24-hour gym. We also appreciate your recognition of our helpful and friendly team. We sincerely value your constructive feedback regarding the air-conditioning noise and breakfast variety. Our Engineering team has identified the AC issue in the room you stayed in and has rectified it to prevent future inconvenience. As for breakfast, your comments have been reviewed with our Culinary and Food & Beverage teams, and improvement measures have already been implemented to enhance the selection and overall presentation. Your insights are truly appreciated and help us refine the quality of service we deliver. We look forward to welcoming you back for an even better experience here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager