Swissôtel Nusantara 5 stars

Customer review rating (ALL Rating) 4.7/5 276 reviews

Best price
guarantee
Swissôtel Nusantara - Image 1
Swissôtel Nusantara - Image 2
Swissôtel Nusantara - Image 3
Swissôtel Nusantara - Image 4
IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

Description

Hotel extras

  • The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.

  • Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others

  • High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Hotel location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  276 reviews

Customer review rating 4.5/5

Wildan A. R. Couples - Confirmed reviews ALL

All the facilities were very good—the room, bathroom, and service. The food tasted nice; however, there is room for improvement in its preservation, as some dishes were already cold despite being recently served at the buffet. The latte, by the way, was magnificent.

Customer review rating 5.0/5

Doni A. Business - Confirmed reviews ALL

Excellent room. Clean, complete facilities, comfortable, feels like home. High quality and top performed breakfast. Top rank.

Customer review rating 4.5/5

Anggia K. Families - Confirmed reviews ALL

We were greeted & escorted very warmly by Carol when we arrived. Checked in with Teta was smooth and fast. Johannes was very helpful with my belongings, he helped keeping my homemade frozen baby food in the freezer and had a nice small warm talk as we checked out. Room was compact but luxurious. Breakfast was amazing with lots of choices. Shout out to Handiko (former GRM) for recommending me to stay in this hotel. Overall we had a great experience staying at Swissotel Nusantara.

Customer review rating 4.5/5

Hardy S. Business - Confirmed reviews ALL

If you’re looking for a hotel that truly embodies comfort, convenience, and elegance in IKN, Swissôtel Nusantara is one of the best choices in town. This five-star property has quickly become known not only as a luxury destination but also as a central hub for travelers wanting to explore the rapidly growing capital city.

Dear Hardy S., Warmest greetings from Swissôtel Nusantara, Thank you for your generous review and for being a valued ALL Classic member. It is truly rewarding to read your reflection describing Swissôtel Nusantara as a comfortable, convenient, and elegant choice in the heart of Ibu Kota Nusantara. We are delighted to know that our positioning as both a luxury destination and a central hub for exploring the growing capital area made a positive impression on your stay. Your thoughtful perspective is greatly appreciated and very encouraging for our team. We truly value you sharing this experience and look forward to welcoming you back for another refreshing and memorable visit in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 2.0/5

Hardi N. Families - Confirmed reviews ALL

Impeccable service but falls shorts on the property offering. QC is needed for a suite stay. Hot water is not working, no pen and paper and coffee machine not working.

Dear Hardi N., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share your experience with us and for being a valued ALL Classic member. We sincerely regret to learn of the disappointment you encountered during your suite stay, particularly regarding the hot water and in room amenities. We fully understand how these matters can impact comfort. Please accept our apologies for the inconvenience caused. Our Engineering team did make efforts to identify and address the issue during your stay, however, we acknowledge that the timing did not allow for a complete resolution before your departure. Following this, the room has been thoroughly reviewed to ensure all features are functioning as intended. Your feedback has been shared with our management and technical teams as part of our ongoing focus on quality control and service responsiveness, especially for our suite accommodations. We would welcome the opportunity to better understand your experience and address the situation appropriately, including reviewing any suitable follow up actions, should you wish to connect with us. Your input is important in helping us improve and prevent similar experiences in the future. Warm regards, Ronald Christiandinata Quality Manager

Other web-users rate our hotel

  • 54 reviews 9.2/10 Location
  • 419 reviews 9.4/10 Room
  • 753 reviews 9.6/10 Service
  • 8 reviews 10/10 WiFi
  • 417 reviews 9.1/10 Food
  • 278 reviews 9.2/10 Amenities
  • 269 reviews 9.7/10 Vibe
  • 206 reviews 10/10 Cleanliness

Powered by Trustyou

Our other establishments nearby