Swissôtel Nusantara 5 stars

Customer review rating (ALL Rating) 4.7/5 335 reviews

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IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

Description

Hotel extras

  • The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.

  • Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others

  • High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Hotel location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  335 reviews

Customer review rating 4.5/5

Febby A. Families - Confirmed reviews ALL

Located in the heart of Indonesia's new capital city. The building is modern and luxurious. The lobby isn't too big, but it's efficient. We did had to wait quite some time but Ms. Teta handled our check-in process wonderfully. We even got a room upgrade! Thank you so much! We stayed in room no. 818, it was clean, spacious and comfy. Thank you for the cute mirror art and cake. Also...the suite room with forest view? I'm sold. I had zero complaint about the room. (Had amazingly super deep sleep here omg) The hotel offer so many activities; For outdoor activities, they have bike rentals, mini basketball, table tennis, a mini playground near restaurant area, mini soccer, archery and pool. Indoor activities such as gym, spa, and more. I tried the gym, the equipment was great and well maintained. gym atmosphere is also tidy and comfortable. We were accompanied by friendly Mr. Nanda, he's very informative and so helpful. My kids also joined the kids' class, they did coloring and their favorite activity was decorating cupcakes. At the kids club, they were accompanied by Mr. Komang, who's gentle, well trained, and patient with the kids. I tried the breakfast and food was great. I love the ambience at NUSA, the song playlist was match the vibe though. Bravo! The service was definitely my highlight here, I've stayed in many hotels in Samarinda and Balikpapan, and there's nothing quite like it. All the staff are so friendly and attentive to the guests. Would definitely come back anytime soon! See you around 🫶🏻

Customer review rating 4.0/5

Tania H. Couples - Confirmed reviews ALL

Everything is good, the facility was nice. But the pool need to upgrade the cleaness, there is like sand or something at the bottom of the pool. Also temperature of the hot water at our room was not stable even we not change it.

Customer review rating 5.0/5

Rika C. A. Families - Confirmed reviews ALL

The service is very friendly, all the staff always show a friendly face and behavior. I'm very happy. The hotel is also comfortable. Keep up the good work 👍.

Dear Rika C. A., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for being a valued ALL Classic member. It is a pleasure to know that your stay was comfortable and that the friendliness of our team made you feel happy throughout your visit. We truly appreciate your kind words for our Heartists on duty during your stay. Even without specific names, your recognition means a great deal and will be shared with the team as encouragement for their continued efforts. Your message is sincerely valued and motivates us to keep delivering warm and genuine hospitality. We look forward to welcoming you back for another refreshing and enjoyable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 5.0/5

Lucky A. A. Families - Confirmed reviews ALL

My stay was very pleasant, mainly because of the exceptional hospitality. From the bellboy and security staff to the front desk team, everyone was incredibly friendly and helpful. Their warm attitude truly made a difference and is the main reason we would choose to stay here again whenever we visit IKN in the future.

Dear Lucky A. A., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for sharing such a thoughtful reflection of your stay. It is a pleasure to know that the hospitality from our team, from the bellboy and security to the Front Office, created a truly pleasant and memorable experience for you. We are especially delighted to hear your recognition of Johannes and the Front Office team. We will gladly share your kind note with them, as it is always meaningful to know their service made a positive difference. Thank you as well for your helpful feedback regarding the WhatsApp communication. We are pleased that the process felt simple and convenient, and your suggestion on response time has been noted as part of our ongoing effort to enhance guest communication. We also appreciate your comments on the breakfast selection. Your feedback has been shared with our team as we continue to refine and improve the dining experience. Your message is truly valued and encourages us to keep delivering warm and attentive hospitality. We look forward to welcoming you back for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 5.0/5

Suryanto W. Families - Confirmed reviews ALL

Thanks for Mr Yohanes dan Mr Rara,, for a great care for us,, very warm and thoughtgfull

Dear Suryanto W., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and for being a valued ALL Accor+ Explorer Platinum member. It is a pleasure to know that your stay was a remarkable experience and that you felt well cared for throughout your visit. We are especially grateful for your kind recognition of Johanes and Rara for their warm and thoughtful service. We will be delighted to share your appreciation with them, as it truly reflects the spirit of hospitality we aim to deliver. We also appreciate your feedback regarding the breakfast selection. Your input has been noted and shared with our team as part of our ongoing efforts to further enhance variety and overall dining experience. We look forward to welcoming you back for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Other web-users rate our hotel

  • 59 reviews 9.4/10 Location
  • 460 reviews 9.5/10 Room
  • 835 reviews 9.7/10 Service
  • 9 reviews 10/10 WiFi
  • 456 reviews 9.2/10 Food
  • 304 reviews 9.3/10 Amenities
  • 293 reviews 9.7/10 Vibe
  • 221 reviews 10/10 Cleanliness

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