Swissôtel Nusantara 5 stars

Customer review rating (ALL Rating) 4.7/5 374 reviews

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IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

Description

Hotel extras

  • The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.

  • Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others

  • High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Hotel location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  374 reviews

Customer review rating 4.5/5

Hetty M. Business - Confirmed reviews ALL

I had a satisfying stay at Swissôtel. I stayed there as part of a work trip to survey an event location in IKN, and overall, the experience met my expectations. The room was comfortable and clean, and the facilities were complete, so everything I needed was available. I especially loved the ambience in the restaurant and lobby—it felt cozy and nicely designed. Overall, I really enjoyed my stay and would love to come back again!

Customer review rating 5.0/5

M. M. Families - Confirmed reviews ALL

Comfortable stay, delicious food, fun activities for kids. Nice place to stay for weekend away.

Customer review rating 5.0/5

Muhammad Z. M. Families - Confirmed reviews ALL

In my opinion, this is a hotel with truly outstanding service. From the moment we arrived until we left, we were treated exceptionally well. The staff were consistently warm, friendly, and always smiling. They were also incredibly kind and attentive to children, which made the experience even more special. I truly hope to return here again with my family. It would mean a lot if there were any special offers or returning guest discounts available, as I would love to experience this wonderful hospitality again. Thank you for such a memorable stay.

Customer review rating 2.0/5

Ranggadasacipta N. Business - Confirmed reviews ALL

Disappointed. There weren’t many options for food and drinks at breakfast. The red bean casserole was spoiled, and the restaurant manager only apologized.

Dear Ranggadasacipta N., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share your feedback with us. We sincerely regret to learn that your experience did not meet expectations, particularly regarding the breakfast quality as well as the concerns with the floor drain and soap dispenser. Please accept our apologies for the inconvenience caused. Upon being made aware, our team conducted an internal review and offered a replacement during your dining experience. At the time, we understood that everything was fine, however we truly regret that the experience still fell short overall. We also attempted to reach out to you personally, as we genuinely value the opportunity to better understand your experience and address it more meaningfully. Should you be willing, we would greatly appreciate the chance to connect with you. Please rest assured that your feedback has been shared with our Culinary and Engineering teams for immediate attention and improvement, as we remain committed to delivering a higher standard of quality and comfort. We look forward to welcoming you back for another refreshing and memorable stay in the heart of Ibu Kota Nusantara, and we hope to have the opportunity to restore your confidence in us. Warm regards, Ronald Christiandinata Quality Manager

Customer review rating 5.0/5

Perdana N. P. Families - Confirmed reviews ALL

Had a wonderful stay at Swissôtel Nusantara. From arrival to departure, everything felt smooth and genuinely welcoming. My husband and little one truly enjoyed the stay, and the hospitality standards were exceptional throughout. I truly appreciated the recognition as both a fellow Heartist and an ALL member, it made the experience extra special. Special thanks to the GM, Mr Chrestian Pesik, Executive Housekeeper, Mr David Murtopo, the Front Office team, and the F&B team for the exceptional care and attention to detail. As my first visit to Ibukota Nusantara, this stay was truly the highlight of our trip. Looking forward to coming back! Kind regards, N.

Other web-users rate our hotel

  • 61 reviews 9.4/10 Location
  • 479 reviews 9.5/10 Room
  • 884 reviews 9.8/10 Service
  • 9 reviews 10/10 WiFi
  • 482 reviews 9.2/10 Food
  • 322 reviews 9.3/10 Amenities
  • 310 reviews 9.8/10 Vibe
  • 234 reviews 10/10 Cleanliness

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