Swissôtel Nusantara 5 stars

Name: Swissôtel Nusantara - ALL
Address: IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, Penajam Paser Utara, 76147, ID
Telephone: +625428258888
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 455 reviews

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IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

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Swissôtel Nusantara

As the first international five star hotel in Indonesia's new capital city, IKN, Swissôtel Nusantara epitomizes Swiss inspired hospitality with modern amenities and rich cultural influences. Strategically located near the Presidential Palace and key government areas, surrounded by a lush forest park, our hotel's 191 premier rooms and suites are designed for ultimate comfort and joy, on top of exceptional facilities, swimming pools, gym, rejuvenating spa, kids club and inspiring dining options.

Welcome to Swissôtel Nusantara where Swiss elegance meets the spirit of Indonesia's new capital. Set amid lush landscapes and landmarks, enjoy stylish rooms, vitality-inspired dining, and rejuvenation at Pürovel Spa, all with warm Swiss hospitality.

Chrestian Pesik, Hotel Management

Hotel extras

The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.
Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others
High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Room

Premier Room with 1 King Size Bed

2 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Forest view

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Room

Premier Room with 2 Single Beds

2 pers. max
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: Forest view

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Room

Grand Room with 1 King Size bed

2 pers. max
51 m² / 548 sq ft

Bedding 1 x King size bed(s)
Views: Forest view

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Suite

Suite with 1 King Size Bed

3 pers. max
66 m² / 710 sq ft

Bedding 1 x King size bed(s)
Views: Forest view

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Suite

Presidential Suite with 2 King Size Bed

4 pers. max
200 m² / 2152 sq ft

Bedding 2 x King size bed(s)
Views: Forest view

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Hotel location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

+62 542 8258888

Taman Kusuma Bangsa

Park

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Spa

Pürovel is inspired by the Alpine seasons. Its philosophy mirrors the four stages of natural vitality. Enjoy our Swiss made bath products, whose ingredients grow in an Alpine garden or try one of our signature massages.

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Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 127 m² / 1390 sq ft
Maximum seats capacity: 110
Maximum capacity for banquets: 72

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 455 reviews

Adithya N. Business - 6/7/2026 Confirmed reviews ALL

Sianty T. Families - 6/7/2026 Confirmed reviews ALL

Fx S. Couples - 6/3/2026 Confirmed reviews ALL

Overall, I was very satisfied with the room and the facilities. However, the experience was completely ruined at the end by a bizarre and frustrating accusation from the staff (by Whatsapp text). I was accused of smoking in the room simply because the housekeeper found a used tobacco stick from an IQOS device. The hotel claimed the room "smelled cigarettes," which is physically impossible since IQOS is a heated, smokeless product that does not leave a lingering cigarette odor. I did not smoke inside the room whatsoever, and I responsibly used the trash can. Being falsely accused by staff who jumped to conclusions based on trash—and then fabricated a claim about a cigarette smell—was incredibly unprofessional. It is a shame because the property itself is great, but management seriously needs to train their team to look for actual evidence before insulting paying guests.

Dear Fx S., Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Classic member and thank you for taking the time to share such detailed feedback regarding your recent stay with us. First and foremost, we are delighted to know that you were satisfied with the room, facilities, and especially the cleanliness of the accommodation. Your kind recognition of our Housekeeping team and the condition of the room is sincerely appreciated and will be shared with the team. At the same time, we are genuinely sorry to learn that the communication following your departure left you feeling disappointed and frustrated. Please allow us to extend our sincere apologies for any discomfort caused by this situation. Our intention was never to make assumptions or cause any inconvenience. Following the room inspection, our team identified findings that required clarification and, as part of our standard procedure, attempted to reach you to better understand the situation before reaching any conclusion. We understand from your review that our communication did not come across in the manner we intended, and for that, we sincerely apologise. We would like to assure you that we highly value open and respectful communication with our guests. As we were unfortunately unable to connect during our follow-up attempts, we remain more than happy to have a conversation with you should you wish to further discuss or clarify the matter. Understanding our guests' perspectives is important to us, and we always welcome the opportunity to ensure concerns are addressed fairly and professionally. We also appreciate your feedback regarding the ashtrays in the outdoor smoking area. This has been shared with the relevant team to reinforce monitoring and maintenance standards in these spaces. Thank you once again for your candid feedback. While we regret that this situation affected an otherwise enjoyable stay, we sincerely appreciate the opportunity to learn from your experience and improve our approach moving forward. We hope to have the opportunity to welcome you back again and restore your confidence in Swissôtel Nusantara for a more seamless and memorable stay in the future. Warm regards, Ronald Christiandinata Quality Manager

Novita W. S. Friends - 6/2/2026 Confirmed reviews ALL

Dear Novita W. S., Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Classic member and thank you for sharing your wonderful feedback with us. It is a pleasure to know that you experienced great service during your stay and found our team to be helpful and attentive throughout your visit. Your kind words truly mean a great deal to our entire team and serve as wonderful encouragement for us to continue delivering thoughtful and memorable hospitality for every guest in the heart of Ibu Kota Nusantara. We sincerely look forward to welcoming you back again for another refreshing and memorable stay at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Gunawan S. Families - 5/29/2026 Confirmed reviews ALL

Dear Gunawan S., Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Gold member and thank you for sharing your wonderful feedback with us. It is a pleasure to know that you had a perfect staycation experience and enjoyed the unique atmosphere of staying in the heart of the Forest City, surrounded by the natural beauty of Ibu Kota Nusantara. Your special recognition of Bambang and Johannes will certainly be shared with them, and it will mean a great deal to know that their helpfulness and hospitality contributed positively to your memorable stay. Thank you once again for your trust and support. Your kind words truly encourage our team to continue delivering thoughtful and memorable hospitality for every guest. We sincerely look forward to welcoming you back again for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Web-users rating

Other web-users rate our hotel

67 reviews 9.1/10 Location
530 reviews 9.6/10 Room
997 reviews 9.8/10 Service
10 reviews 10/10 WiFi
538 reviews 9.3/10 Food
360 reviews 9.2/10 Amenities
343 reviews 9.8/10 Vibe
256 reviews 10/10 Cleanliness

13 reviews 9.2/10 Location
65 reviews 9.2/10 Room
96 reviews 9.8/10 Service
35 reviews 10/10 Cleanliness
33 reviews 9.6/10 Vibe
27 reviews 8.4/10 Breakfast
13 reviews 9.3/10 Comfort

6 reviews 9/10 Location
19 reviews 9.6/10 Room
17 reviews 9.8/10 Service
9 reviews 9.8/10 Vibe
8 reviews 9.4/10 Amenities
8 reviews 9.4/10 Comfort

5 reviews 9/10 Location
20 reviews 9.3/10 Room
27 reviews 9.7/10 Service
11 reviews 8.1/10 Breakfast
10 reviews 9.7/10 Vibe
8 reviews 9.8/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

Swissôtel Nusantara provides a range of premium facilities to enhance your stay:

Free Wi-Fi and high-speed internet
On-site car park and shuttle service for an additional fee
Breakfast available for an additional fee
Air conditioning and 55-inch satellite TV in all rooms
Outdoor swimming pool and Pürovel Spa and Sport
Nusa Restaurant and room service
Fitness center and kids club
7 meeting rooms and a business center

What dining options are available?

What are the check-in and check-out times?

At Swissôtel Nusantara, check-in is available from 02:00 PM, and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Swissôtel Nusantara regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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