Swissôtel Nusantara 5 stars

Customer review rating (ALL Rating) 4.7/5 404 reviews

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IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku, 76147 Penajam Paser Utara, Indonesia

Description

Hotel extras

  • The First 5-star international chain hotel in Kalimantan, the first Hotel in new capital city.

  • Prime location at the main road of IKN, close to the heart of IKN (Titik Nol), Park and others

  • High-quality service and hospitality. Strong brand recognition and loyalty.

Our accommodation(s)

Hotel location

Swissôtel Nusantara

IBU KOTA NUSANTARA, Desa Bumi Harapan Lot No.1.Co.20, Kecamatan Sepaku
76147 Penajam Paser Utara
Indonesia

GPS:-0.970002, 116.709842

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NUSA RESTAURANT

Savour multicultural culinary delicacies at our Nusantara Restaurant, a premium all-day dining surrounded by verdant forests. From Indonesian and Asian cuisines, to the finest international fare, we aim to serve quality meals and meaningful moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  404 reviews

Customer review rating 4.0/5

Lee S. S. Business - Confirmed reviews ALL

Except the breakfast are low class. Only serve one type of fish with awful tatse.

Customer review rating 4.5/5

Mirzha P. Families - Confirmed reviews ALL

The room was exceptionally comfortable, the bathroom was clean, the staff were very friendly, the food was very delicious, and it is located in the middle of the extraordinary IKN

Customer review rating 5.0/5

Vishal C. Business - Confirmed reviews ALL

Staying at this sustainable hotel was an exceptional experience from start to finish. The property’s commitment to eco-friendly practices is evident in every detail—from energy-efficient systems and thoughtfully sourced materials to waste reduction initiatives that genuinely make you feel part of a more responsible way of traveling. What truly sets this hotel apart, however, is its staff. Every team member I encountered was incredibly warm, attentive, and genuinely eager to help. Their friendliness never felt forced; it was natural and consistent, creating a welcoming atmosphere that made the stay even more enjoyable. The level of service was outstanding. Requests were handled quickly and with care, and the staff went above and beyond to ensure comfort and satisfaction. Whether it was offering local recommendations, accommodating special requests, or simply greeting guests with a smile, the service felt personal and thoughtful. Overall, this hotel strikes a rare balance between sustainability and luxury-level hospitality. It’s a perfect choice for travelers who want to minimize their environmental impact without compromising on comfort, service, or quality. A home away from home!

Customer review rating 4.5/5

Solikin, S. Families - Confirmed reviews ALL

Great hotel

Customer review rating 4.0/5

D. D. Families - Confirmed reviews ALL

The staff really friendly and helpful.

Dear D. Djubaidah, Warmest greetings from Swissôtel Nusantara, We truly appreciate your loyalty as an ALL Classic member and thank you for sharing your feedback with us. It is a pleasure to know that you experienced friendly and helpful service from our team during your stay. At the same time, we sincerely value your comments regarding the Wi-Fi speed and our sustainability efforts. Please rest assured that your feedback has been shared with our respective teams for further review and enhancement, as we continuously strive to improve both connectivity and our environmental initiatives. For your future visits, you may also enjoy faster Wi-Fi access by logging in through your ALL membership, which provides enhanced connectivity exclusively for members. Should there be anything further you would like to share, please feel free to reach out to us. We would truly appreciate the opportunity to better understand your experience. We look forward to welcoming you back for another refreshing and memorable stay in the heart of Ibu Kota Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Other web-users rate our hotel

  • 62 reviews 9.1/10 Location
  • 488 reviews 9.6/10 Room
  • 910 reviews 9.8/10 Service
  • 9 reviews 10/10 WiFi
  • 494 reviews 9.3/10 Food
  • 330 reviews 9.3/10 Amenities
  • 319 reviews 9.8/10 Vibe
  • 240 reviews 10/10 Cleanliness

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