Swissôtel Nusantara 5 stars

Dear Yu T., Warmest greetings from Swissôtel Nusantara, Thank you for staying with us and for your loyalty as a ALL Accor+ Explorer Platinum member. We sincerely appreciate your detailed feedback, which is valuable for our continuous development as a new property. We understand your disappointment regarding several aspects of your stay, and we thank you for sharing them constructively. The points you mentioned, including the Executive Lounge readiness, poolside bar availability, Welcome Drink redemption, refilling speed at breakfast, especially on the dim sum have been carefully reviewed in our internal meeting. Action plans have already been initiated, and further training is being conducted with our Food & Beverage and Culinary teams to enhance service consistency and responsiveness. As we continue developing our facilities, we are committed to aligning our service standards with the quality expected of our brand. Your insights help us elevate our guest experience, and we are grateful for your feedback as we move forward. We hope to have the opportunity to welcome you back in the future and provide a more seamless and satisfying experience here at Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Erwin R., Warmest greetings from Swissôtel Nusantara, Thank you for staying with us during your business trip, and for your continued loyalty as an ALL Gold member. We are pleased to know that you enjoyed the room and ambience during your visit. We truly appreciate your recognition of Carol and Tita for their contribution to your satisfaction. Feedback like yours brings valuable encouragement to our team as we continue ensuring a comfortable and well balanced environment for business travellers in IKN. We hope to welcome you back again for another pleasant stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Shinta K. I., Warmest greetings from Swissôtel Nusantara, Thank you for choosing us during your recent business stay and for taking the time to provide detailed feedback. We are glad to know that you found the facilities in your room complete and comfortable, and that you enjoyed the food during your stay. We also appreciate your survey responses for arrival & check-in and team. Your insights are valuable and will be shared with the relevant departments to further improve our efficiency and service consistency, particularly during peak hours. We understand your expectation for a five-star standard, and your comments will be used constructively as we continue elevating our hospitality to meet those standards. Regarding the bike facility, we are pleased that you were able to use it on a company request, and we appreciate your suggestion to make it more accessible for all guests. This feedback will be reviewed by our team as we aim to create services that are both convenient and enjoyable for business and leisure travellers alike. We hope to welcome you back again for an even more seamless and rewarding stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Eka s. S., Warmest greetings from Swissôtel Nusantara, Thank you for your perfect score and your loyalty as a Classic member. We are delighted to know that your family stay was enjoyable and that you found the location convenient, the room comfortable, and our staff friendly throughout your visit. Your remarks on the exceptional service and well maintained property are truly appreciated. Feedback like this brings valuable encouragement to our team as we continue ensuring meaningful and memorable experiences for every guest. We look forward to welcoming you and your family back for another exceptional stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager

Dear Edwar N., Warmest greetings from Swissôtel Nusantara, Thank you for taking the time to share your experience and for your positive rating. We are pleased to know that your business stay was comfortable and that you received great service throughout your visit. Your intention to return on future trips to IKN means a great deal to us. We truly appreciate your recognition of our gym team, and his name is Nanda, as well as Linda from the restaurant. We will gladly share your kind words with them. At the same time, your feedback regarding the hot water and breakfast variety is sincerely valued. These points have been noted and will be reviewed with our team as we continue improving our services and facilities. We look forward to welcoming you back for an even better stay here in Swissôtel Nusantara. Warm regards, Ronald Christiandinata Quality Manager