Ibis Samarinda 3 stars

Customer review rating (ALL Rating) 4.5/5 192 reviews

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Ibis Samarinda - Image 1
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, 75112 SAMARINDA, Indonesia

Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • Soak in the spontaneous and stylish vibes at the hotel with the instagramable photo corner.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel has 6 meeting rooms with modern Audio Visual facilities.

  • The hotel offers direct access to City Centrum mall and movie theatre.

Our accommodation(s)

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Hotel location

Ibis Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Telephone
Fax +62 541 526001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kecapi Restaurant

The restaurant on level 5 boasts a chic and modern design with views of the pool. It featuring a daily breakfast buffet, with a la carte options for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  192 reviews

TripAdvisor Rating  5.0/5  1,220 reviews

Customer review rating 5.0/5

Yulli S. Families - Confirmed reviews ALL

A Happy Family Stay at ibis Samarinda 🌟 We had a lovely weekend stay at ibis Samarinda! I stayed with my husband and our little daughter, and overall, we were very happy with the experience. As an Accor member, I truly appreciated the many benefits, especially the late checkout option. It made our stay even more relaxing. I highly recommend signing up for the Accor membership to enjoy these perks! The hotel’s location is excellent. It’s connected to a mall with plenty of dining options, cozy hangout spots, a cinema, a salon, and even a supermarket, super convenient for families like ours. The room was just the right size. While not overly spacious, it was comfortable enough for the three of us. Our daughter even had a great time sleeping on the sofa! The view from our room was beautiful too, overlooking the pool and the river such a peaceful sight to wake up to. Our daughter was especially happy, and that made us even happier. I’d love to highlight the receptionist who assisted us during check-in. She was incredibly friendly and impressively efficient. We didn’t have to wait at all. We were handed our room key right away, and to our delight, the room had already been cooled down with the air conditioning turned on in advance. It was such a thoughtful touch that made us feel instantly comfortable. We were also pleasantly surprised to find a personalized welcome letter from the hotel manager in our room. Small gestures like this truly elevate the customer experience and made us feel genuinely valued as guests and proud to be Accor members. ❤️ The next morning, just before check-out, the receptionist kindly called our room to confirm our check-out time. When we mentioned we’d be checking out as scheduled, she informed us that we were welcome to extend our stay until 2pm needed. That extra offer of flexibility made us feel especially cared for. Thank you to the entire ibis Samarinda team for the warm hospitality. Wishing you continued success and keep up the great work! ❤️

Customer review rating 4.0/5

F. F. Business - Confirmed reviews ALL

I have to switch for room because the staff given the twin room type although the room request the king size room type because not available the non smoke room with king size type.

Dear Mr. F., Warm greetings from ibis Hotel Samarinda. We sincerely apologize for the inconvenience caused by the room change and for not being able to provide a non-smoking room with a king-size bed as per your request due to availability limitations at the time of your stay. We understand that this situation may have caused discomfort, and we truly regret the inconvenience. Your feedback has been noted and shared with our team to help us improve our room allocation process and communication with our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Seto Marsono General Manager

Customer review rating 3.5/5

Prapti D. U. Solo - Confirmed reviews ALL

All the things were good except the smell at the lobby unpleasant parfume scent. The plates, spoons, and chairs in the restaurant were unclean.

Dear Ms. Prapti D. U., Warm greetings from ibis Hotel Samarinda. We are glad to hear that many aspects of your stay met your expectations. However, we sincerely apologize for the unpleasant scent in the lobby and the cleanliness issues you experienced in the restaurant. Please rest assured that your comments have been shared with our housekeeping and F&B teams to ensure immediate improvement. We truly appreciate your feedback as it helps us enhance our services, and we hope to have the opportunity to welcome you back for a better experience. Warm regards, Seto Marsono General Manager

Bersih, Wangi, Menyenangkan

TripAdvisor rating 5.0/5

Sunshine54531509361 TripAdvisor review

Overall is good, 1. Ramah lingkungan 2. Very Clean 3. Selfi as housekeeper she is so kind and amazing 4. Makanan cukup variatif

Bapak/Ibu yang terhormat, Salam hangat dari Hotel ibis Samarinda, Terima kasih telah meluangkan waktu untuk membagikan ulasan Anda. Kami sangat senang mengetahui bahwa secara keseluruhan pengalaman menginap Anda berjalan dengan baik dan memberikan kesan yang menyenangkan. Kami mengapresiasi penilaian positif Anda terhadap komitmen kami dalam menerapkan konsep ramah lingkungan, standar kebersihan yang terjaga, serta variasi makanan yang tersedia. Apresiasi khusus kepada Selfi dari tim Housekeeping atas keramahan dan dedikasinya tentu akan kami sampaikan sebagai bentuk penghargaan atas pelayanan yang diberikan. Ulasan Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pengalaman menginap yang bersih, nyaman, dan berkesan bagi setiap tamu. Kami menantikan kesempatan untuk kembali menyambut Anda di Hotel ibis Samarinda. Salam hangat, Seto Marsono General Manager

Customer review rating 4.0/5

Achmad M. Z. Families - Confirmed reviews ALL

Comfort room, cozy atmosphere

Dear Mr. Achmad M. Z., Warmest regards from ibis Samarinda, Thank you very much for sharing your feedback with us. We appreciate your comments regarding the television settings, and we will certainly share this input with our team for improvement. We are also delighted to hear that you found our room comfortable and enjoyed the cozy atmosphere. Your comfort is always our priority, and your feedback motivates us to continue enhancing our guest experience. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

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Other web-users rate our hotel

  • 62 reviews 8.7/10 Location
  • 312 reviews 8.5/10 Room
  • 393 reviews 9.2/10 Service
  • 22 reviews 4.7/10 WiFi
  • 242 reviews 9.4/10 Food
  • 189 reviews 9.3/10 Cleanliness
  • 164 reviews 9.2/10 Amenities
  • 91 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.