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Ibis Samarinda Hotel 3 stars

Customer review rating 4.5/5 1,154 reviews

ALLSAFE approved hotel

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Ibis Samarinda
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+ 18 Services

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • Soak in the spontaneous and stylish vibes at the hotel with the instagramable photo corner.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel has 6 meeting rooms with modern Audio Visual facilities.

  • The hotel offers direct access to City Centrum mall and movie theatre.

Hotel location

Ibis Samarinda

Jalan Mulawarman No 171
Pelabuhan
Kecamatan Samarinda Kota
75112 samarinda
indonesia

Tel: +62541526000

Fax: (+62)541/526001

Check-in from 14h00

Check out up to 12h00

  • By plane

    APT PRANOTO At 25.3km / 15.72 miles

GPS :-0.503027, 117.151889

Hotel services

Blues Restaurant

The restaurant on level 5 boasts a chic and modern design with views of the pool. It featuring a daily breakfast buffet, with a la carte options for lunch and dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • BBQ / Picnic Area
    • BBQ / Picnic Area
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 162 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 18 connecting rooms
    • 90 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • English
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Concierge
    • Concierge
Access to property
  • PARKING AREA
    • On site
Well-being
  • Swimming Pool
    • Outside
  • Gym
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

The hotel features modern amenities and high speed WiFi access, ensuring a pleasant stay for our guests.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 98

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Ibis Samarinda

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,154 reviews

TripAdvisor Rating 5.0/5

138 reviews

Good stay and good breakfast

Customer review rating 4.5/5

Fhoman R. Families - 09/10/2021 Confirmed reviews ALL

comfortable and clean

Good stay

Customer review rating 3.5/5

Yanti Business - 30/09/2021 Confirmed reviews ALL

Good

Good stay

Customer review rating 4.0/5

Nur P. Families - 29/09/2021 Confirmed reviews ALL

im very enjoyed with this experience. although im not booked correctly in traveloka so just me who can join the breakfast. but over all this place is so good and comfy, i just want to regret it about the wifi. the wifi is soo bad, maybe next time the operator can deal with it.

Dear Mrs. Andi Nur P., Greetings from Ibis Samarinda. Our appreciation that you have spent your time to share such a great feedback following your stay with us. It is our pleasure knowing that you have experienced our excellent services and facilities throughout the stay. We hope that we could serve you every time you have chance to visit Samarinda as your accommodation services. Meanwhile, please stay safe. Kind Regards, Budi Wahjono General Manager

Well located but the sofa room is not clean anymore.

Customer review rating 3.5/5

Rinna I. Friends - 27/09/2021 Confirmed reviews ALL

We all felt satifyed. We like the view from the sofa near the window. Industrial theme that applied at the room is looking good and make warm and cozy.

Dear Mrs. Rinna I., Greetings from Ibis Samarinda. Our appreciation that you have spent your time to share such a great feedback following your stay with us. It is our pleasure knowing that you have experienced our excellent services and facilities throughout the stay. We hope that we could serve you every time you have chance to visit Samarinda as your accommodation services. Meanwhile, please stay safe. Kind Regards, Budi Wahjono General Manager

Well Located

Customer review rating 4.5/5

Sia J. Friends - 20/09/2021 Confirmed reviews ALL

I love the location in the city of Samarinda, because in the morning i can get so many the nearby breakfast restaurant, in the afternoon i can get many souvenirs around there, and also in the night i can get easy access to the nearby bar

Dear Mr. Sia J. Theodosius Siaga, Thank you for sharing your valuable feedback at your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good Place & Good Stay

Customer review rating 4.5/5

Viba E. K. Couples - 16/09/2021 Confirmed reviews ALL

Friendly staff and good service, rooms and environment was so clean and neat, very comfortable hotel ambience, a suitable place to stay and rest.

Dear Mrs. Viba Esa K., Warmest regards from ibis Samarinda It was a pleasure to have you stay with us at Ibis Samarinda. It is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General manager

Well located, good stay, best experience

Customer review rating 5.0/5

Rvenskaa Solo - 14/09/2021 Confirmed reviews ALL

Ibis is one of my favorite place to stay

Dear Mrs. Rezky R., Warmest regards from ibis Samarinda It was a pleasure to have you stay with us at Ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General manager

Bad experience

Customer review rating 0.5/5

Novia Families - 13/09/2021 Confirmed reviews ALL

There is no free parking, always do mistake or miss information in services

Dear Mrs. Novia Restu P. Thank you for your review regarding your recent stay at Ibis Samarinda. It is most unfortunate to hear that your time with us was less than satisfactory due to our services and facility issues. We do apologies that your stay was not met your expectation. Please accept our sincere apologies for the inconvenience caused. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future, so we can prove we are capable of being a much better host. Kind Regars, Budi Wahjono General Manager

Totally Bad experience

TripAdvisor rating 1.0/5

Noviares6 Business - 13/09/2021 TripAdvisor review

I dunno why i always get bad experience here, no free parking, reception not polite and always long que when check in and check out, also wifi is so slow like snail, always buy extra data when u stay here

Dear Mrs. Novia Restu Purnama Thank you for your review regarding your recent stay at Ibis Samarinda. It is most unfortunate to hear that your time with us was less than satisfactory due to our services and facility issues. We do apologies that your stay was not met your expectation. Please accept our sincere apologies for the inconvenience caused. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future, so we can prove we are capable of being a much better host. Kind Regars, Budi Wahjono General Manager

clean room, easily located in the mid of town

Customer review rating 3.5/5

W. Families - 11/09/2021 Confirmed reviews ALL

good room, clean, adequate facilities, overall good experience.

Dear Mr. W., Thank you for your review regarding your recent stay at Ibis Samarinda. It is most unfortunate to hear that your time with us was less than satisfactory due to our services and facility issues. We do apologies that your stay was not met your expectation. Please accept our sincere apologies for the inconvenience caused. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future, so we can prove we are capable of being a much better host. Kind Regars, Budi Wahjono General Manager

WELL LOCATED

Customer review rating 3.5/5

Ayi Friends - 11/09/2021 Confirmed reviews ALL

SAYA MENIKMATI STAYCATION SAYA DI IBIS HOTEL.

Ibu Sri H. Yang Terhormat, Salam Hangat dari ibis Samarinda Terima kasih atas tanggapan positif yang diberikan terkait kunjungan terbaru Ibu di ibis Samarinda. Tentu hal ini telah menjadi penyemangat kami untuk dapat terus memberikan pelayanan terbaik kepada semua tamu kami. Di ibis, kenyamanan tamu adalah prioritas utama kami, untuk itu kami akan terus berkomitmen mempertahankan kualitas pelayanan kami. Ibu Sri H., kami sangat berharap Ibu dapat meluangkan sedikit waktu untuk dapat menceritakan kembali pengalaman yang berkesan di ibis Samarinda dengan meng-klik link di bawah ini: http://bit.ly/surveyibis Kami percaya tanggapan Ibu dapat sangat bermanfaat bagi traveller lainnya. Segenap tim ibis Samarinda menanti kehadiran Ibu untuk kembali lagi dengan pengalaman yang lebih menyenangkan. Salam Hangat, Budi Wahjono General manager

quite satisfied

Customer review rating 4.0/5

Indah G. Business - 09/09/2021 Confirmed reviews ALL

all was GOOD,,however internet connection in room was really POOR!!I couldnt have a good working during there.

Dear Mrs. Indah G., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. on the other hand, we heard with concern in regards with our wi-fi connection and the check in arrangement were below your expectation and please rest assure that this concern has been extended to respective department for a prompt action. Furthermore, we appreciate that you have mentioned our team whom contribute to your satisfaction during your stay with us. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

well located.

Customer review rating 5.0/5

Nicholas A. S. Families - 06/09/2021 Confirmed reviews ALL

it's near mall ( city centrum ) and it's easy to go anywhere in samarinda city.

Dear Mr. Nicholas Alvin S., It was a pleasure to have you stay with us, At ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General manager

Cleanliness

TripAdvisor rating 4.0/5

Martyjasmine 10/11/2020 TripAdvisor review

The service and the location are good but the cleanliness not really good because when i was check in about 10 pm, i found an empty bottle on the table and tissue under the table, and an used soap in wastafel

Dear Ibu Marty Jasmine, Thank you so much for your review on Tripadvisor. We regret that you experienced things that did not meet your expectations, let us express our sincere apologies. Ibu Marty your constructive feedback has been put us on attention, unfortunately we unable to find your history in our system. We greatly appreciate if you could provide us your detail experience during your stay with us through gm@mercure-samarinda.com to ensure that we take appropriate action. Ibu Marty, at ibis Samarinda we certainly take all feedback personally and with great attention as we strive to provide the highest possible service and guest experience. We do hope to welcome you back to ibis Samarinda and wish you safe future travels. Best regards, Budi Wahjono General manager

Happy FAMILY

TripAdvisor rating 5.0/5

Faroya 17/10/2020 TripAdvisor review

Access to the hotel is easy ... The lobby is very comfortable ... The service is very good & friendly. For the room it is also really cool .. makes me feel at home in the room hee ... the food is also delicious, the service & service is very good and friendly to children ... The swimming pool is very clean and really likes the atmosphere around the swimming pool. The point is this hotel is really recommended to unwind & invite the family to vacation. Thanks Ibis hotel

Dear Ibu Faroya, Warmest regards from ibis Samarinda! Thank you for the great review and for all the care you have put into it. We really love it and we are very thankful for all the motivation words you have put into it that just help us to keep smiling and delivering great hospitality. Glad to learn that your experience with us exceptional and your kids really enjoy our facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ibu Fariya, once again thank you for choosing ibis Samarinda for your holiday destination, we look forward to welcome you back to our home soon. Best regards, Budi Wahjono General manager

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