Ibis Samarinda 3 stars

Dear Mr. F., Greetings from ibis Samarinda, Thank you for taking the time to share your detailed feedback regarding your recent stay at our property. The points you raised concerning your arrival experience and the quality of our services have been carefully noted and shared with the respective departments for further improvement. On behalf of the hotel management, we would like to extend our sincerest apologies for the inconvenience you experienced. Regarding the member’s rate, we would like to clarify that the applicable terms and conditions were communicated clearly prior to your arrival. In addition, all requests submitted by the PIC have been fulfilled in accordance with the agreement made at the beginning. As we do realize that we can not change the past, it is our hope to be able to welcome you again in the future for more pleasant experience. Meanwhile, We wish you have a nice day and please stay safe. Kind regards, Seto Marsono General Manager

Dear Ms. Karina A., Warmest regards from ibis Samarinda, It was a pleasure to have you stay with us, At ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We are truly delighted to know that our location above City Centrum Mall and adjacent to Mercure Hotel was convenient for your arrangements. It is wonderful to hear that you found the hotel well maintained, clean, and that our team was accommodating and able to assist you comfortably in English. Your kind words about our staff truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience regarding the payment confirmation issue. Please rest assured that this is not the experience we aim to provide. Your feedback has been shared with our related department to review and improve the payment verification process to prevent similar occurrences in the future. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mr. Rochmad Z. N., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We are delighted to hear that you enjoyed our service, found the room clean, and appreciated the fast check-in and check-out process. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

Ibu Putrinya A. yang terhormat, Salam hangat dari ibis Samarinda, Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Ibu bersama kami. Kami senang membaca bahwa Ibu menikmati suasana hotel kami sebagai tempat yang “nice place to stay for healing” — itu adalah pujian yang sangat berarti bagi tim kami. Kami juga sangat menghargai masukan konstruktif Ibu terkait kebersihan area kasur. Standar kenyamanan dan kebersihan adalah prioritas utama kami, dan kami mohon maaf atas ketidaksempurnaan yang Ibu temui. Umpan balik ini telah kami sampaikan kepada tim housekeeping untuk segera ditindaklanjuti agar kualitas kasur dan perlengkapannya selalu terjaga sesuai standar ibis yang modern dan nyaman. Selain itu, kami mencatat bahwa terkadang koneksi Wi Fi tidak berjalan konsisten selama masa menginap Ibu. Mohon maaf atas ketidaknyamanan ini — kami terus bekerja meningkatkan stabilitas jaringan di seluruh area hotel, termasuk ruang publik dan kamar tamu, supaya mendukung kebutuhan tamu dengan lebih baik. Terima kasih juga atas penilaian positif Ibu terhadap keseluruhan pengalaman, layanan tim, serta fasilitas yang kami sediakan. ibis Samarinda berlokasi strategis di pusat kota Samarinda dengan akses mudah ke berbagai area penting, serta menyediakan fasilitas seperti kolam renang outdoor, pusat kebugaran, restoran, dan pilihan sarapan yang lengkap untuk melengkapi kenyamanan masa menginap tamu kami. Masukan Ibu sangat berharga bagi kami dan akan menjadi perhatian kami untuk terus meningkatkan kualitas layanan dan fasilitas. Semoga kami dapat menyambut Ibu kembali di ibis Samarinda — dengan pengalaman yang lebih menyenangkan dan memuaskan. Salam hormat, Seto Marsono General Manager