Ibis Samarinda 3 stars

Dear Valued Guest, Thank you for your kind review and for your continued trust in choosing our hotel as your meeting venue. We are delighted to know that you consistently enjoy our culinary offerings, affordable meeting packages, and the attentive service provided by our team. Your positive feedback is truly appreciated and serves as great motivation for us to continuously maintain and enhance the quality of our services. We look forward to welcoming you again and supporting the success of your future meetings. Warm regards, Seto Marsono General Manager

Ibu Putrinya A. yang terhormat, Salam hangat dari ibis Samarinda, Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Ibu bersama kami. Kami senang membaca bahwa Ibu menikmati suasana hotel kami sebagai tempat yang “nice place to stay for healing” — itu adalah pujian yang sangat berarti bagi tim kami. Kami juga sangat menghargai masukan konstruktif Ibu terkait kebersihan area kasur. Standar kenyamanan dan kebersihan adalah prioritas utama kami, dan kami mohon maaf atas ketidaksempurnaan yang Ibu temui. Umpan balik ini telah kami sampaikan kepada tim housekeeping untuk segera ditindaklanjuti agar kualitas kasur dan perlengkapannya selalu terjaga sesuai standar ibis yang modern dan nyaman. Selain itu, kami mencatat bahwa terkadang koneksi Wi Fi tidak berjalan konsisten selama masa menginap Ibu. Mohon maaf atas ketidaknyamanan ini — kami terus bekerja meningkatkan stabilitas jaringan di seluruh area hotel, termasuk ruang publik dan kamar tamu, supaya mendukung kebutuhan tamu dengan lebih baik. Terima kasih juga atas penilaian positif Ibu terhadap keseluruhan pengalaman, layanan tim, serta fasilitas yang kami sediakan. ibis Samarinda berlokasi strategis di pusat kota Samarinda dengan akses mudah ke berbagai area penting, serta menyediakan fasilitas seperti kolam renang outdoor, pusat kebugaran, restoran, dan pilihan sarapan yang lengkap untuk melengkapi kenyamanan masa menginap tamu kami. Masukan Ibu sangat berharga bagi kami dan akan menjadi perhatian kami untuk terus meningkatkan kualitas layanan dan fasilitas. Semoga kami dapat menyambut Ibu kembali di ibis Samarinda — dengan pengalaman yang lebih menyenangkan dan memuaskan. Salam hormat, Seto Marsono General Manager

Dear Mr. F., Warm greetings from ibis Hotel Samarinda. We sincerely apologize for the inconvenience caused by the room change and for not being able to provide a non-smoking room with a king-size bed as per your request due to availability limitations at the time of your stay. We understand that this situation may have caused discomfort, and we truly regret the inconvenience. Your feedback has been noted and shared with our team to help us improve our room allocation process and communication with our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Seto Marsono General Manager

Dear Ms. Prapti D. U., Warm greetings from ibis Hotel Samarinda. We are glad to hear that many aspects of your stay met your expectations. However, we sincerely apologize for the unpleasant scent in the lobby and the cleanliness issues you experienced in the restaurant. Please rest assured that your comments have been shared with our housekeeping and F&B teams to ensure immediate improvement. We truly appreciate your feedback as it helps us enhance our services, and we hope to have the opportunity to welcome you back for a better experience. Warm regards, Seto Marsono General Manager