Dear Mr. Eric R., Warm greetings from ibis Hotel Samarinda. Thank you very much for sharing your positive review with us. We are truly delighted to know that you had a comfortable stay and were able to rest and enjoy your time with us. We are also pleased to hear that you found the bed clean and neat. It was a pleasure to welcome you as a valued ALL – Accor Live Limitless Classic member. Our team is committed to providing a comfortable and pleasant experience for every guest. Your kind feedback is greatly appreciated and motivates us to continually maintain our standards of service and cleanliness. We look forward to welcoming you back to ibis Samarinda in the near future. Should you need any assistance with your future stay, please do not hesitate to let us know. Warm regards, Seto Marsono General Manager

Dear Ms. Desi H., Warm greetings from ibis Hotel Samarinda. Thank you very much for sharing your positive review with us. We are truly delighted to know that you were pleased with our service and found our staff kind and welcoming. Our team is committed to providing warm and attentive service to every guest, and your kind feedback is greatly appreciated. We look forward to welcoming you back to ibis Samarinda in the near future. Warm regards, Seto Marsono General Manager

Dear Mr. Farol M., Warm greetings from ibis Hotel Samarinda. Thank you very much for sharing your review and for awarding us a perfect score. Our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Warm regards, Seto Marsono General Manager

Dear Mr. Henry S., Warm greetings from ibis Hotel Samarinda. Thank you very much for sharing your excellent review and for awarding us a perfect score. We are truly delighted to know that you had a positive business stay with us. It was a pleasure to welcome you as a valued ALL – Accor Live Limitless Diamond member. We are delighted to know that you enjoyed our friendly service, smooth check-in experience, comfortable room, and breakfast selection. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering the best hospitality. We look forward to welcoming you back again soon and providing you with another memorable and enjoyable experience. Warm regards, Seto Marsono General Manager

Bapak Rezha S. A. yang terhormat, Salam Hangat dari ibis Samarinda Terima kasih atas tanggapan positif yang diberikan terkait kunjungan terbaru Bapak di Samarinda. Kami mohon maaf atas ketidaknyamanan yang Bapak alami terkait kualitas Wi-Fi dan fasilitas dikamar. Masukan Bapak telah kami sampaikan kepada tim terkait untuk segera ditindaklanjuti sebagai bagian dari upaya peningkatan kualitas fasilitas kami. Masukan Bapak sangat kami hargai dan akan menjadi perhatian kami untuk terus meningkatkan kualitas pelayanan dan kenyamanan tamu. Segenap tim ibis Samarinda menanti kehadiran Bapak untuk kembali lagi dengan pengalaman yang lebih menyenangkan. Salam Hangat, Seto Marsono General manager

Dear Mr. Evan D. R. T., Warm greetings from ibis Hotel Samarinda. Thank you very much for sharing your review and for awarding us a perfect score. We are pleased to hear that you enjoyed our clean rooms, friendly staff, convenient location, and smooth booking process. It is wonderful to know that you found your stay comfortable and considered it good value for money, especially for solo travelers. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Warm regards, Seto Marsono General Manager

Dear Mr. Muhamad H., Warm greetings from ibis Hotel Samarinda. Thank you very much for sharing your review and for awarding us a perfect score. We are delighted to know that you had such a pleasant experience and that our friendly and professional team, clean and comfortable room, as well as our facilities met and even exceeded your expectations. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering excellent service. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Warm regards, Seto Marsono General Manager

Dear Ms. f., Warmest regards from ibis Samarinda, It was a pleasure to have you stay with us, At ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at ibis Samarinda by clicking the link below: http://bit.ly/surveyibis Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mr. Randy A. P., Warmest regards from ibis Samarinda, It was a pleasure to have you stay with us, At ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We are pleased to know that you found our hotel comfortable and appreciated our strategic location. However, we sincerely apologize for the inconvenience caused by the poor internet connection. Your feedback is very important to us, and we will share this with our team to improve our service quality. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mr. Johannes S., Warm greetings from ibis Hotel Samarinda. Thank you very much for sharing your excellent review and for awarding us a perfect score. We are truly delighted to know that you had a positive business stay with us. It was a pleasure to welcome you as a valued ALL – Accor Live Limitless Silver member. We sincerely appreciate your kind mention of Windy, Pak Lefi, Pak Andre, and Pak Dewa. It is very rewarding to know that their warm welcome and assistance, including the cycling tour arrangement, contributed positively to your stay. Your kind recognition will certainly be shared with them as encouragement. We look forward to welcoming you back again soon and providing you with another memorable and enjoyable experience. Warm regards, Seto Marsono General Manager

Dear Mrs. Dian E., Warm greetings from ibis Hotel Samarinda. Thank you so much for your kind words and for sharing your wonderful experience with us. We are truly delighted to know that you enjoyed the fruits, cookie hampers, and Eid cake prepared by our team. It is always our pleasure to create memorable and thoughtful moments for our guests, especially during special occasions. We are glad to hear that you had a lovely stay with us. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Warm regards, Seto Marsono General Manager

Dear Mr. Irwan J., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. We sincerely apologize for the inconvenience you faced with air conditioning in room 713. Your feedback is extremely valuable to us, and we will address these issues with our team to ensure necessary improvements. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

Dear Mr. F., Greetings from ibis Samarinda, Thank you for taking the time to share your detailed feedback regarding your recent stay at our property. The points you raised concerning your arrival experience and the quality of our services have been carefully noted and shared with the respective departments for further improvement. On behalf of the hotel management, we would like to extend our sincerest apologies for the inconvenience you experienced. Regarding the member’s rate, we would like to clarify that the applicable terms and conditions were communicated clearly prior to your arrival. In addition, all requests submitted by the PIC have been fulfilled in accordance with the agreement made at the beginning. As we do realize that we can not change the past, it is our hope to be able to welcome you again in the future for more pleasant experience. Meanwhile, We wish you have a nice day and please stay safe. Kind regards, Seto Marsono General Manager

Dear Ms. Karina A., Warmest regards from ibis Samarinda, It was a pleasure to have you stay with us, At ibis Samarinda, it is always pleasure to receive positive feedback, the smile team committed to provide a superior service experience for every guests. We are truly delighted to know that our location above City Centrum Mall and adjacent to Mercure Hotel was convenient for your arrangements. It is wonderful to hear that you found the hotel well maintained, clean, and that our team was accommodating and able to assist you comfortably in English. Your kind words about our staff truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience regarding the payment confirmation issue. Please rest assured that this is not the experience we aim to provide. Your feedback has been shared with our related department to review and improve the payment verification process to prevent similar occurrences in the future. Whether work or leisure, we do look forward to welcoming you back to ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mr. Rochmad Z. N., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We are delighted to hear that you enjoyed our service, found the room clean, and appreciated the fast check-in and check-out process. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

Ibu Putrinya A. yang terhormat, Salam hangat dari ibis Samarinda, Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Ibu bersama kami. Kami senang membaca bahwa Ibu menikmati suasana hotel kami sebagai tempat yang “nice place to stay for healing” — itu adalah pujian yang sangat berarti bagi tim kami. Kami juga sangat menghargai masukan konstruktif Ibu terkait kebersihan area kasur. Standar kenyamanan dan kebersihan adalah prioritas utama kami, dan kami mohon maaf atas ketidaksempurnaan yang Ibu temui. Umpan balik ini telah kami sampaikan kepada tim housekeeping untuk segera ditindaklanjuti agar kualitas kasur dan perlengkapannya selalu terjaga sesuai standar ibis yang modern dan nyaman. Selain itu, kami mencatat bahwa terkadang koneksi Wi Fi tidak berjalan konsisten selama masa menginap Ibu. Mohon maaf atas ketidaknyamanan ini — kami terus bekerja meningkatkan stabilitas jaringan di seluruh area hotel, termasuk ruang publik dan kamar tamu, supaya mendukung kebutuhan tamu dengan lebih baik. Terima kasih juga atas penilaian positif Ibu terhadap keseluruhan pengalaman, layanan tim, serta fasilitas yang kami sediakan. ibis Samarinda berlokasi strategis di pusat kota Samarinda dengan akses mudah ke berbagai area penting, serta menyediakan fasilitas seperti kolam renang outdoor, pusat kebugaran, restoran, dan pilihan sarapan yang lengkap untuk melengkapi kenyamanan masa menginap tamu kami. Masukan Ibu sangat berharga bagi kami dan akan menjadi perhatian kami untuk terus meningkatkan kualitas layanan dan fasilitas. Semoga kami dapat menyambut Ibu kembali di ibis Samarinda — dengan pengalaman yang lebih menyenangkan dan memuaskan. Salam hormat, Seto Marsono General Manager

Dear Mr. F., Warm greetings from ibis Hotel Samarinda. We sincerely apologize for the inconvenience caused by the room change and for not being able to provide a non-smoking room with a king-size bed as per your request due to availability limitations at the time of your stay. We understand that this situation may have caused discomfort, and we truly regret the inconvenience. Your feedback has been noted and shared with our team to help us improve our room allocation process and communication with our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Seto Marsono General Manager

Dear Ms. Prapti D. U., Warm greetings from ibis Hotel Samarinda. We are glad to hear that many aspects of your stay met your expectations. However, we sincerely apologize for the unpleasant scent in the lobby and the cleanliness issues you experienced in the restaurant. Please rest assured that your comments have been shared with our housekeeping and F&B teams to ensure immediate improvement. We truly appreciate your feedback as it helps us enhance our services, and we hope to have the opportunity to welcome you back for a better experience. Warm regards, Seto Marsono General Manager