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Novotel Balikpapan Hotel 5 stars

Customer review rating 4.0/5 2,590 reviews

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ALLSAFE approved hotel

Novotel Balikpapan
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 56 m² / 603 sq ft

Executive Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 96 m² / 1033 sq ft

Executive Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 6
  • Area: From 106 m² / 1141 sq ft

President Suite Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 6
  • Area: From 106 m² / 1141 sq ft
Rooms

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Non contractual photo

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Non contractual photo

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,590 reviews

tripadvisor

TripAdvisor Rating 3.5/5

580 reviews

UPSET for Novotel Balikpapan in March 2020

Customer review rating 4.0/5

Julia S. Couples - 29/03/2020 Confirmed reviews ALL

the condition of the hotel in this case “lighting” in not like usual, the lights do not light up entirely, air conditioner was not cold i made the atmosphere was not standard of 5stars hotel, didn’t smell good also . i did totally up set for breakfast ! the bread was not good ! i thought that bread was baked from yesterday (not fresh bake) the taste of fresh juice also bad taste ! i just hate used my points to pay for such as 5 stars . i stayed at no . 310 ( the carpet was dirty) please check it ! I mention for 2 adults for my reservation but i did not get ( 2 toothbrushes and slippers) for my room, i called the housekeeping at 8pm at that night but no answer. so i have to wait the house keeping in the morning and asked . on march 25th , i shocked because i didn’t ask to make up my room at that time but it cleaned already. (in this case i did not put any information in front of my room) it means the housekeeper didn’t ask for my permission to come in to my room . I Was UP SET stayed at NOVOTEL BALIKPAPAN in march 2020!!! Best regards, Julia

Nice Hotel

Customer review rating 4.0/5

Elani Friends - 26/03/2020 Confirmed reviews ALL

Very polite helpfully staff Lovel lot big room

DINNER WAS TOO EXPENSIVE

Customer review rating 4.0/5

Adji Business - 23/03/2020 Confirmed reviews ALL

PLEASE CHANGE BEDROOM, TOWEL WITH NEW ONE, SINCE IT SEEMS OLD

Customer review rating 4.0/5

B. Business - 21/03/2020 Confirmed reviews ALL

Need improvement for the car park system. The route for out from the hotel area narrow and little crowded the area.

Nice and Comfort Room

Customer review rating 4.0/5

Cahya Business - 20/03/2020 Confirmed reviews ALL

Thank you for a good service

Not my best experience with Novotel but still okay

Customer review rating 4.0/5

Aryanto K. Solo - 20/03/2020 Confirmed reviews ALL

Not my best experience with Novotel but still okay

nice location

Customer review rating 4.0/5

W. Business - 18/03/2020 Confirmed reviews ALL

no safety access on lift since the card is not mandatory as list access.

Well located, good stay. But please improve the sanitizer in hotel room. My laundry came late. The officer delivered my laundry after I've had call.

Customer review rating 4.0/5

Arina K. R. Business - 18/03/2020 Confirmed reviews ALL

Overall, it was nice stay in Novotel Balikpapan. But please, improve your service if you don't want lose your loyal customer

Very friendly helpful staff.

Customer review rating 4.0/5

Paul Business - 16/03/2020 Confirmed reviews ALL

As above

Family visit

Customer review rating 4.0/5

Rob M. Couples - 16/03/2020 Confirmed reviews ALL

We always stay here whenever we’re visiting Balikpapan, mainly because of the friendly, professional staff and this time was no different.

nice ambience

Customer review rating 4.0/5

Yosua A. T. Families - 11/03/2020 Confirmed reviews ALL

i loved to stay at novotel balikpapan, well located hotel and well maintenanced, as old style hotel its very comfort come to novotel with large lobby and well spaced room indeed. but there are some minors must changed, such as shuttle service to airport where not based on demand but based on time. and one more about breakfast, hmm feel not good with the food already served, i ate some 'hard' pasta.

nice hotel and help full staff

Customer review rating 4.0/5

Vincentius S. Business - 09/03/2020 Confirmed reviews ALL

staff are helpfull

Pay attention to details!!

Customer review rating 4.0/5

Tina S. Business - 06/03/2020 Confirmed reviews ALL

Water jug was dirty. Pillow case stained with dirt. Praying outfit lent was not clean.

Good stay

Customer review rating 4.0/5

Stephanus C. S. Business - 05/03/2020 Confirmed reviews ALL

I'm enjoy stay in novotel

Dear Stephanus C., Thank you for the good reviews about our hotel. Your feedback is very important for us to continue to improve the quality of service that we provide to each guest. We hope to be able to provide better service for you on the next visit. Sincerely, Niken martanti Duty Manager

Great staycation idea

Customer review rating 4.0/5

Riana N. Families - 03/03/2020 Confirmed reviews ALL

We stayed for staycation and almost everything went well from check in, staying experience. Some staffs are very helpful (1 young man in charge of BBQ night and Ms. Linda (?) at the restaurant).Breakfast selection are less if compared to food served on my stay appx 5 years prior. And I suggest to put notification to wear swimming attire in the pool.

Dear Riana N., Thank you for the good reviews about our hotel. Your feedback is very important for us to continue to improve the quality of service that we provide to each guest. We will inform to our team regarding your comments and We hope be able to provide better service for you on the next visit. Sincerely, Niken Martanti Duty manager

Very welcome hosting

Customer review rating 4.0/5

Yulius R. Business - 01/03/2020 Confirmed reviews ALL

I was surprised by cake greeting received in my room at late check in

Dear Yulius R., Thank you for your wonderful review during stay with us. We are very happy to have exceeded your expectations and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon! Sincerely, Niken Martanti Duty Manager

Yes

Customer review rating 4.0/5

Jawad Business - 01/03/2020 Confirmed reviews ALL

Room services needs to be improved

Jawad K. yang terhormat Salam hangat dari Novotel Balikpapan. Terima kasih atas penilaian dan komentar yang anda berikan. Komentar anda akan kami sampaikan kepada team kami guna meningkatkan kualiatas pelayanan kami Kami berharap dapat menyambut anda di kedatangan selanjutnya. Hormat kami Niken Martanti Duty Manager
Customer review rating 4.0/5

Jagan Solo - 29/02/2020 Confirmed reviews ALL

Hotel stay was good ,nice location,some points want to highlight here was during breakfast found live worms inside rambutan fruits,asked restaurant attendees to remove out

Dear Jaganadan M., Thank you for your time to share your experience at Novotel Balikpapan. We are pleased that Novotel Balikpapan is one of the convenient places for you in Balikpapan. But we apologize if there are inconveniences while you are at Novotel. We wil share your comment to our team. Your comment very important to improve our service. We hope your next stay will be better than the previous one Sincerely, Niken Martanti Duty Manager

Good Place

Customer review rating 4.0/5

Taufiq G. Couples - 27/02/2020 Confirmed reviews ALL

Please up grade for facility already broken or Old.

Dear Taufiq G., Thank you very much for good rating and share your experience at Our Hotel. Thank you for your advice and we will share to our management. We need to inform you , that we still on progress for renovation project. Sincerely, Niken Martanti Duty Manager

Ok, but food is bland and internet is slowwww

Customer review rating 4.0/5

Baruno S. Business - 27/02/2020 Confirmed reviews ALL

Ok, with some notes: 1. The drawer near bed where the phone is located was broken/falling down during my stay. 2. Room service selection are few ( only 1 type per food choice, e.g. Only 1 type of nasi goreng, 1 type of burger) and the taste was quite bland. 3. Breakfast is better than room service, but why put the drinks section at the far end of the area? It should be in the middle, easily accessible from all. 4. Few toilet amenities 5. Internet is SLOW

Dear Baruno S., Thank you for choosing Novotel Balikpapan for a pleasant stay. Please accept our apology of your dissatisfaction. We appreciate your concern and advice. Your concern has been noted to be follow up. Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan. Sincerely, Niken Martanti Duty Manager
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