Novotel Balikpapan Hotel 5 stars

Overall it was good experience. I have spent ~30 nights in this hotel. One thing for development, when i try to call receptionist, i took a long time to answer. And also room service respond also quite took long time as well. Beside that, everything is very good. Thanks !

We choose to staycation at Novotel Balikpapan during national holiday and got upgrade to Presidential.suite.. wow ! room is clean and Big, we are very happy with this stay

The hotel is old and run down and smells of dampness. The service was very bad to the point that to get breakfast (if you can call it breakfast) everything is cold and basically you have to find somebody from the kitchen if you want eggs. Interestingly the hotel ran out of eggs I mean how is it possible for a hotel to have no eggs at breakfast. My room had a musky damp smell with the wall paper peeling of the walls. The ceiling was brown from years of water ingress and humidity the kitchen is a joke with a microwave and camping style cooker however to use the microwave you first have to move the cooker and both share the same electrical socket which was basically an extension cable. Water constantly drips from the hole in the ceiling next to the kitchen sink. All things considered this is the worst Nova Hotel I have ever experienced. Not Recommended

room Service can not be contact fron desk canot follow wth Room Service

Receptionist not welcome when i need something, my laundry is missing and i don't get breakfast due to room service forgotten.

Regular 7days stay as obligation from my company program

Pros: 1. Free Airport Pick Up/Drop to airport 2. Free welcome dinner (even the staff didnt give the voucher at first, i have to ask for the benefit) 3. Friendly staff 4. 6pm late check out Cons: 1. No upgrade room at all even to same type room with a greater view due to full occupancy ( when i checked in, there are still some higher room type available in the apps, but the staff said it was not updated yet in the apps) 2. Old property especially for the bath up 3. Only bath towel in the bathroom, hand towel isnt available and no separate shower. This looks to be the best accor hotels in Balikpapan and the location is great but i cant find reasons to to stay beyond 1 night though

Need improvement for room house keeping

I stay here many times and I know the service from year to year since 2018. Due to the pandemic, I saw the service bit low than before even still in good service. With more guests, I believe the service should able become better than this time.

the maintenance of the hotel need to be improved, there was one elevator in maintenance more than a week. the ceiling collapse and flooded the room. mixed smoking with non smoking guest.

Well located but dining services are not up to international standards as compare to asia middle east or Europe. Lack of english speaking staff as well.

food serving quality is not consistent, please improve. order steak usually tastes ok, but one day came overcooked.

Just realized this hotel is used for covid isolation, so 1 night was enough and moved to other hotel. I got information after I paid for my stay. I dont think I will stay here again till the isolation is over, even I am GOLD member of ALL

Excellent service. Great ecological awareness (instead of plastic bottles, you get a refillable glass flask to use with water coolers in the hallway). I'd give it 5 stars if it had more consistent wifi.

Efficient, Professional service. Rooms were clean and with sufficient supplies. Breakfast was the only meal I had whilst I stayed at the hotel, enjoyed the wide variety of spread offered. Being a Accor Platinum member was always acknowledged.