Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.3/5 252 reviews

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Novotel Balikpapan - Image 1
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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 14 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Room 1

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  252 reviews

TripAdvisor Rating  3.8/5  684 reviews

Certificate of excellence 2025

Nice hotel

Customer review rating 4.0/5

Jaka Business - Confirmed reviews ALL

Dear Ahmad Rozi Z., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit BUDIARSO General Manager

Good stay and well located

Customer review rating 4.0/5

Kalaiarasu M. Business - Confirmed reviews ALL

Dear Kalaiarasu M., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Excited stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Dear Agus W., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sigit Budiarso General Manager

Enjoyed

Customer review rating 4.0/5

W. Friends - Confirmed reviews ALL

Dear W. Wahyudi, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Very Worst

Customer review rating 0.5/5

R Families - Confirmed reviews ALL

Dear Guests, On behalf of management through this messages regarding poor experience and services during your stay at Novotel Balikpapan. As a gesture of our commitment to our guest satisfaction, we do apologize for the inconvenience caused. We understand the impact of this incident may have had on you and we assure you that to resolve this matter and regaining your trust are our top priorities. With this deepest apologies messages, we hope that you will give us the opportunity to better serve you in the future. Sincerely, Sigit Budiarso General Manager

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Other web-users rate our hotel

  • 71 reviews 8.6/10 Location
  • 245 reviews 7.5/10 Room
  • 220 reviews 8.7/10 Service
  • 5 reviews 7/10 WiFi
  • 122 reviews 7.7/10 Cleanliness
  • 121 reviews 9.2/10 Food
  • 91 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.