Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.3/5 286 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 14 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  286 reviews

TripAdvisor Rating  3.8/5  683 reviews

Certificate of excellence 2024

Nice hotel

Customer review rating 4.0/5

Jaka Business - Confirmed reviews ALL

I like novotel here and stay for long period of time. But the one i feel not ok is the water from the sink and toilet. Rusty water always run everytime we use the toilet. Luckily the staff contacted me to confirm my experience of stay so i told them the issue. Filter was added. Volume of rusty water reduced. Hopefully the root cause of the rust can be cleaned

Dear Ahmad Rozi Z., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit BUDIARSO General Manager

Good stay and well located

Customer review rating 4.0/5

Kalaiarasu M. Business - Confirmed reviews ALL

Please improve your room cleaning and inform in advance if the pool is close for renovation. I'm staying there for almost 2 weeks, but the pool is closed. Breakfast also needs to be improved. thanks

Dear Kalaiarasu M., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Excited stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Hospitality officer

Dear Agus W., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sigit Budiarso General Manager

Enjoyed

Customer review rating 4.0/5

W. Friends - Confirmed reviews ALL

It's unfortunate that the water pressure in the toilet for cleaning is very low.

Dear W. Wahyudi, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Customer review rating 3.0/5

Sahala H. S. Couples - Confirmed reviews ALL

Toilet was not good as well as bathup.

Dear Sahala H. S., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

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Other web-users rate our hotel

  • 71 reviews 8.7/10 Location
  • 264 reviews 7.5/10 Room
  • 227 reviews 8.9/10 Service
  • 6 reviews 6.4/10 WiFi
  • 132 reviews 9.1/10 Food
  • 129 reviews 7.9/10 Cleanliness
  • 99 reviews 8.9/10 Breakfast
  • 19 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.