Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 368 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  368 reviews

Customer review rating 3.5/5

Perdana N. P. Families - Confirmed reviews ALL

I stayed at Novotel Balikpapan from 18–26 March and am currently staying again on 29 March. During my March visit, I appreciated the warm welcome as an ALL member, including the card and cookies, it was a lovely touch. Overall, the stay was comfortable, though there are a few areas that could be improved. The in-room phone had some issues and, despite a temporary fix, I often needed to use the floor phone to contact reception. Breakfast was also a bit inconsistent, as some items were not always promptly replenished during busy times. On my current stay as a returning guest, I noticed there was no welcome gesture or acknowledgement as an ALL member, which felt a bit different from my previous experience. With a bit more consistency in service and attention to detail, the overall guest experience could be even better.

Dear Ms. Perdana N. P., Thank you for taking the time to share your detailed feedback and for your continued trust in Novotel Balikpapan as a returning guest and valued ALL Silver member. We are pleased to know that you appreciated the warm welcome during your previous stay, as well as the overall comfort and housekeeping quality. However, we sincerely apologize for the inconsistencies you experienced during your recent stays, particularly regarding the in-room phone issue, breakfast service, and the lack of recognition upon your return visit. This is certainly not the level of experience we aim to provide, especially to our loyal members. Your feedback regarding buffet replenishment, food temperature, and service attentiveness has been shared with our culinary and service teams for immediate improvement. We are also reinforcing the importance of recognizing returning guests to ensure a more personalized and consistent experience. Thank you once again for your constructive comments. We truly value your loyalty and hope to have the opportunity to restore your confidence during your next visit. Sincerely, Anom Purboyanto General Manager

Customer review rating 5.0/5

Rifani A. Business - Confirmed reviews ALL

always welcoming, excellent hospitality

Dear Bapak Rifani A., Terima kasih atas ulasan yang sangat positif serta kepercayaan yang terus Anda berikan kepada Novotel Balikpapan. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman menginap yang nyaman dengan pelayanan yang selalu ramah dan menyambut. Apresiasi Anda terhadap tim resepsionis dan housekeeping, serta kebersihan kamar yang terjaga, menjadi kebanggaan bagi kami. Kami juga menghargai perhatian Anda terhadap inisiatif keberlanjutan yang kami jalankan, termasuk penggunaan botol kaca sebagai alternatif pengganti plastik. Terima kasih atas dukungan Anda sebagai member ALL Accor serta rekomendasi yang Anda berikan. Kami sangat menghargai kepercayaan yang telah Anda berikan kepada Novotel Balikpapan. Hormat kami, Anom Purboyanto General Manager Novotel Balikpapan

Customer review rating 3.5/5

Angata R. Families - Confirmed reviews ALL

Booking via ALL App were seamless as ever. supported with WhatsApp Contact for reservation and arrival confirmation. Room were prepared as requested. Breakfast was as expected for Novotel. Checking in & out experience were also seamless.

Dear Bapak Angata R., Terima kasih telah meluangkan waktu untuk membagikan ulasan yang sangat detail mengenai pengalaman menginap Anda di Novotel Balikpapan. Kami menghargai apresiasi Anda terhadap kemudahan proses reservasi melalui ALL App, koordinasi sebelum kedatangan, serta pengalaman check-in dan check-out yang berjalan dengan baik. Senang mengetahui bahwa beberapa aspek tersebut memberikan kenyamanan bagi Anda dan keluarga. Di sisi lain, kami juga menyampaikan permohonan maaf atas ketidaknyamanan yang Anda alami selama menginap. Masukan Anda terkait jumlah handuk, kendala dalam menghubungi tim kami, kondisi exhaust fan di kamar mandi, serta kebersihan pada area connecting door menjadi perhatian penting bagi kami. Kami memahami bahwa hal-hal tersebut sangat berpengaruh terhadap kenyamanan, terlebih saat Anda menginap bersama keluarga dan anak kecil. Kami juga berterima kasih atas apresiasi Anda terhadap salah satu tim Front Office kami yang memberikan perhatian hangat kepada anak Anda. Hal tersebut sangat berarti bagi kami. Seluruh masukan yang Anda sampaikan kami hargai sebagai bagian dari upaya menjaga kualitas pelayanan dan kenyamanan bagi setiap tamu. Terima kasih atas kepercayaan Anda kepada Novotel Balikpapan. Hormat kami, Anom Purboyanto General Manager Novotel Balikpapan

Customer review rating 4.0/5

Fahmi S. Families - Confirmed reviews ALL

Had to check in late but make it late in check out..

Dear Bapak Fahmi S., Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Anda di Novotel Balikpapan. Kami senang mengetahui bahwa Anda tetap merasakan kenyamanan selama menginap bersama kami. Kami juga menghargai Anda telah berbagi pengalaman terkait proses check-in dan check-out. Masukan yang Anda sampaikan mengenai suasana di area lobby dan koridor, kemudahan akses, serta pengalaman dalam proses penukaran voucher sarapan menjadi perhatian bagi kami dalam menjaga kualitas layanan dan kenyamanan tamu. Terima kasih atas kepercayaan Anda serta dukungan sebagai member ALL Accor. Kami sangat menghargai kesempatan yang telah Anda berikan kepada kami. Hormat kami, Anom Purboyanto General Manager Novotel Balikpapan

Customer review rating 2.0/5

Eko S. Business - Confirmed reviews ALL

Too hot...not like normal novotel, I think AC went broken down.

Dear Mr. Eko, Warm greetings from Novotel Balikpapan. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand how important a comfortable temperature is, especially during a business trip. Please be assured that your feedback has been noted. We also appreciate your comments regarding the WiFi and your kind words for our team member at check-out. Thank you for your valued loyalty. We hope to welcome you again. Kind regards, Anom Purboyanto General Manager

Other web-users rate our hotel

  • 103 reviews 8.7/10 Location
  • 280 reviews 8/10 Room
  • 291 reviews 9/10 Service
  • 9 reviews 8.6/10 WiFi
  • 165 reviews 7.9/10 Cleanliness
  • 116 reviews 8.8/10 Breakfast
  • 11 reviews 5.9/10 Wellness Area
  • 8 reviews 5/10 Beach

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