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Novotel Balikpapan Hotel 5 stars

Customer review rating 4.0/5 2,804 reviews

ALLSAFE approved hotel

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Novotel Balikpapan
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+ 25 Services

Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SEPINGGAN Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping Paying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available Paying

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 balikpapan
indonesia

Tel: +62542820820

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

COLORS BAR

Perfect place for apperitif and trendy music with tapas food.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

O2 LOUNGE

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,804 reviews

TripAdvisor Rating 3.5/5

583 reviews

Clean hotel and good services

Customer review rating 4.0/5

S. Business - 21/09/2021 Confirmed reviews ALL

During stay there experience good services from related staff, past respond and warm regard from the hotel's manager

comfort stay

Customer review rating 4.5/5

Hanimax Business - 14/09/2021 Confirmed reviews ALL

Nice and big room, great dinner menu, hotel staf hospitality, strategic location

Not Bad

Customer review rating 3.0/5

Eka D. M. N. Couples - 03/09/2021 Confirmed reviews ALL

31st August 2021 - 1st September 2021. It was my third time stay at Novotel Balikpapan. Reservation via WhatsApp by the Hotel Agent. Honestly it wasn't great experience also not too bad compared to my first and second time staycation at Novotel Balikpapan. There are some reasons, - Taking a bit longer time to check in while doing reservation by walking in (via WhatsApp) than I booked via travel apps. - Taking long time to complete my request. I called at 5 pm to get another towel. Unfortunately till 8 pm I still hadn't received it yet. Till I had to call receptionist again to ask towel. - Hot water isn't available. I asked time about limited time about usage of hot water. It's said unlimited but... No hot water for having shower (That's sad). I don't know why and what happened. Is there difference of choices room type...so I couldn't get facilities how it should ?? I hope no. My first and second experiences stay at Novotel I chose high room type. So let's say I got everything in perfect. But really... the last one wasn't really nice staycation. I just hope next time I choose to stay there again..., everything will be just perfect as usual no matter what kind of type room is chosen. Overall is okay to stay at Novotel. Thank You.

good short stay

Customer review rating 5.0/5

Adryan W. B. S. Business - 28/08/2021 Confirmed reviews ALL

nice to notive that the staffs still acknowledge and remember me

Dear Mr. Adryan W., Thank you for the great review of our hotel and your loyalty as our ALL God Member! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dewi Ningsih Duty Manager

Good stay

Customer review rating 5.0/5

Andreas O. Couples - 23/08/2021 Confirmed reviews ALL

The room was clean. The staffs were friendly and gave great service.

Dear Mr. Andreas O., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Enjoy the stay

Customer review rating 3.5/5

Hanafi Business - 20/07/2021 Confirmed reviews ALL

Thanks for the hospitality,

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

great & satisfied fast staff

Customer review rating 4.5/5

Oni P. Business - 12/07/2021 Confirmed reviews ALL

very good

Dear Mr. Oni P., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Poor Meal but good stay

Customer review rating 3.0/5

Yudhi Solo - 26/06/2021 Confirmed reviews ALL

Kindly improve quality of foods for Quarantine Guess.

Great stay

Customer review rating 5.0/5

Luky H. W. Families - 23/06/2021 Confirmed reviews ALL

Nice staff, good cleanliness.

Dear Mr. Luky Hery W., Thank you for sharing your experience with others, It is a pleasure to hear that you enjoyed our hotel, appreciated the friendliness of our staffs; we will definitely share with our Talents to get them boosted and motivated . Thank you once again for your feedback and we do hope that we will have the opportunity to welcome you back in the near future. Best regards, Dewi Ningsih Duty Manager

Middle of the Road

Customer review rating 2.5/5

Mr H. Business - 19/06/2021 Confirmed reviews ALL

Had to stay due to Covid & company policy, Stafe very good. - Food - COLD

Good stay as always

Customer review rating 4.5/5

Arius Business - 16/06/2021 Confirmed reviews ALL

This is my 3rd times stay at Novotel Balikpapan for quarantine before mobilization to offshore. The staffs were excellent and took care from my arrival to check-out. The hotel had done internal re-arrangement layout (not so good view) but good service on top of that. I hope Novotel can do better lay-out and more artistically.

Dear Mr. Arius W., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

dissapointed

Customer review rating 2.0/5

All-accor M. Couples - 15/06/2021 Confirmed reviews ALL

Not comfortable as the air conditioning was not cold despite the technician repaired it. Its very troublesome to keep calling the receptionist repeatedly as it takes away to peace and privacy, not to mentioned call are sometime goes unattended probably due to understaffed. The service were also very substandard this time as I see new faces and probably need more training Disappointing from all accor m.'s view. I addition, I am having problem to get prompt response from all accor membership office on updates of my account. Hope someone who is reading will be in touch soon to rectify.

Terrible hotel

Customer review rating 0.5/5

Anonymous Business - 14/06/2021 Confirmed reviews ALL

Terrible, food bad, hotel rundown.

For Quarantine was a pleasant stay

Customer review rating 4.5/5

Jonny, U. Business - 09/06/2021 Confirmed reviews ALL

I stayed in the hotel for 10 days and can I just the service was excellent, the very tasty and very well presented, which in these strange COVID is a credit to the hotel staff and their manager team. From ordering my food on the app to the guys on the floors doing the face to face (all be it behind the safety mask) you could tell there was a smile there. Great stay would love to visit the hotel and area again when it is a more free and easy time to enjoy the friendly hotels atmosphere. Great job keep it up. Terima kasih

Dear Mr. John Allen G., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Well located

Customer review rating 4.5/5

Ady H. Business - 08/06/2021 Confirmed reviews ALL

Good se4vice

Good stay

Customer review rating 3.5/5

Albert R. Business - 07/06/2021 Confirmed reviews ALL

Overall it was good experience. I have spent ~30 nights in this hotel. One thing for development, when i try to call receptionist, i took a long time to answer. And also room service respond also quite took long time as well. Beside that, everything is very good. Thanks !

Staycation to remember

Customer review rating 5.0/5

Dwi C. C. Families - 30/05/2021 Confirmed reviews ALL

We choose to staycation at Novotel Balikpapan during national holiday and got upgrade to Presidential.suite.. wow ! room is clean and Big, we are very happy with this stay

Dear Mr. Dwi Cahyadi c., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Not A Nice Place -

Customer review rating 0.5/5

Robert Business - 28/05/2021 Confirmed reviews ALL

The hotel is old and run down and smells of dampness. The service was very bad to the point that to get breakfast (if you can call it breakfast) everything is cold and basically you have to find somebody from the kitchen if you want eggs. Interestingly the hotel ran out of eggs I mean how is it possible for a hotel to have no eggs at breakfast. My room had a musky damp smell with the wall paper peeling of the walls. The ceiling was brown from years of water ingress and humidity the kitchen is a joke with a microwave and camping style cooker however to use the microwave you first have to move the cooker and both share the same electrical socket which was basically an extension cable. Water constantly drips from the hole in the ceiling next to the kitchen sink. All things considered this is the worst Nova Hotel I have ever experienced. Not Recommended

Hotel for covid isolation, omg

TripAdvisor rating 1.0/5

pulunaga Business - 27/03/2021 TripAdvisor review

Just realized this hotel is used for covid isolation, so 1 night was enough and moved to other hotel. I got information after I paid for my stay. I dont think I will stay here again till the isolation is over, even I am GOLD member of ALL

Dear Palunaga, Thank you for your time to share your experience. Sorry to hear about your miss feeling , we would like to inform you that we are not a Covid Isolation Hotel, we follow strict protocol and all guests that stay with us need to show Antigen or PCR result. In any case, no Positive guests are allowed to stay with us, this to protect our Staff and the Corporate that Trust us since already 1 year in properly handling this crisis to protect their Team.The information you received might be alterate or not accurate. I would be glad to share further with you about this matter, Regards, Florent Michaud General Manager Novote Ibis Balikpapan

Conveniently located and managed with a personal touch

TripAdvisor rating 4.0/5

894tourist Business - 25/01/2020 TripAdvisor review

Excellent service. Great ecological awareness (instead of plastic bottles, you get a refillable glass flask to use with water coolers in the hallway). I'd give it 5 stars if it had more consistent wifi.

Dear Reviewer, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

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