Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 384 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 14 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  384 reviews

TripAdvisor Rating  4.0/5  679 reviews

Certificate of excellence 2024

Hotel Under Maintenance (The Do and The Dont),The hotel maintenance is challenging on hotel operations consider the best

TripAdvisor rating 4.0/5

Darmasakti M TripAdvisor review

The hotel location is very strategic and close to several entertainment facilities and locations, the quality of the food is quite good, however housekeeping needs to be improved, especially with regard to toiletries such as toothbrushes and towels. Another thing that requires attention is when there is maintenance that uses volatile materials and hazardous materials such as thinner so that the exhaust system is isolated at the location where repairs are being carried out

Great hotel, just need international plug adaptors

TripAdvisor rating 5.0/5

AFAK25 Business - TripAdvisor review

I gave the hotel 5 stars because of the additonal benefits they provide as a Platinum ALL member. The suite room was relatively huge. The fruit platter and cookies were simple but thoughtful. The complimentary breakfast was marvellous. I enjoyed the local dishes like kaldu ayam, tong seng and lontong. I also had avocado juice as the welcome drink. However I was disappointed that the room only has the local version of power points. I would expect 5 star hotels to have international power point adaptors installed in the rooms, at least one at the working desk. I went down to the reception to borrow an adaptor but the receptionist said they ran out of adaptors which means I wasn't the only local guest with no local charger or adaptor. I implore the hotel management to look into this matter seriously.

Dear Afak, Thank you for the perfect score, and thank you for taking the time to tell us about your experience at the Novotel Balikpapan. We do apologize for the inconvenience it might caused during your recent stay with us. At Novotel, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the future. Sincerely, Sigit Budiarso General Manager

Good stay

Customer review rating 4.5/5

Mritunjai K. C. Business - Confirmed reviews ALL

Good cleaning, good staff behaviour

Dear Mritunjai k. C., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso General Manager

Customer review rating 4.0/5

Andy K. Business - Confirmed reviews ALL

The room finishing can be improved. Housekeeping needs improvement. Front desk service is good. Restaurant cooking and taste needs improvement.

Dear K. Them Wing, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Very good value

Customer review rating 4.5/5

Abu S. Families - Confirmed reviews ALL

Overnight stay with family (3 rooms). Somethings have changed since our last time there, but overall still a very well-worth stay. We all loved the late check out option on Sundays and the breakfast was grand (soo many options to chose from).

Dear Doddy Pramana H., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso General Manager

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Other web-users rate our hotel

  • 67 reviews 8.9/10 Location
  • 285 reviews 7.5/10 Room
  • 251 reviews 8.8/10 Service
  • 5 reviews 1/10 WiFi
  • 139 reviews 9/10 Food
  • 128 reviews 7/10 Cleanliness
  • 104 reviews 8.7/10 Breakfast
  • 19 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.