Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.3/5 557 reviews

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Description

Hotel extras

  • Range of spa and leisure facilities

  • 14 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  557 reviews

TripAdvisor Rating  4.0/5  671 reviews

Certificate of excellence 2024

The cleanliness is off the mark

Customer review rating 2.0/5

Es T. Business - Confirmed reviews ALL

The cleanliness and hygiene of the room needs to be improved thoroughly. There was cracker chip under the bed, the hairdryer got the dirty marks The socket is full of dirts The air con controller is dirty. The towel is old and dark.

Dear eeshuang T., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Warm air conditioner

Customer review rating 2.5/5

Michael Families - Confirmed reviews ALL

The hotel location is very good with absolutely beautiful view facing the ocean. We had 2 nights stay. The AC was very warm. Even compared to the lobby temperature. While it may suit some people we had difficulty sleeping. Only when it passed midnight the room was cooled a bit further due to colder ambient temperature. The second day we asked for the room to be cooled further while we were gone for the day. When we returned the room is still warm with thermostat changed to 10 degrees C mark. We understood that the AC system might be central in which cooling requires the whole floor to be cooled and that might affect other guests,, but we would expect to be offered different floor or different room to accomodate our need for cool room. It was okay for 2 nights but it would be uncomfortable for me personally to spend more than 2 nights sleeping in that temperature

Dear Michael A., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Good view

Customer review rating 4.5/5

Rwigianto Business - Confirmed reviews ALL

Clean and good services

Dear Rudi W., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso General Manager

Room upgraded

Customer review rating 5.0/5

Ivon Families - Confirmed reviews ALL

Thanks for another privilege

Dear Ivon Elim L., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso general Manager

Not suitable to be Accor Chain

TripAdvisor rating 2.0/5

juncheoll Business - TripAdvisor review

It was worst stay in my Accor-member history. 1. Room is dirty - Old hotel, proper renovation is needed but most are not in rightful condition. It seems few of their rooms are not used for long time. I stayed through 2 continuous booking, when I assigned to my room on 2nd booking it has drainage issue. I immediately request for room change. Drainage has no issue but I found few ants on the bed table and toilet bowl flushing was very weak. 2. Service - On my check-in, they mentioned to check my welcome drink through ALL app. But I realized there is no banner for my welcome drink redemption. I asked back it is not shown so issue physical voucher. But they made me to wait for 20mins keep looking for managers asking A-Z.... In the end they issue the physical voucher and talking to each other there was internal notice to issue physical voucher which is totally opposite they mentioned in front of me. (But I understand Bahasa...) They didn't even offer me upgrade as Platinum benefit, but which I understand if there is no available room. But.... the hotel is not so crowded whole day, still quite suspicious whether they really have the room type. The Bar receptionist (one guy and one lady bartender) were not polite at all when they receive order for my welcome voucher. I strongly recomment Accor marketing team to review this hotel's management and rather take out Accor name from this hotel. Not proper to hold Accor's name.

Dear Juncheoll, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. We do apologize for the inconvenience it might caused during your recent stay with us, for the time being management is investigating the case to find out what was really happen and take further actions. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the future. Sincerely, Sigit Budiarso General Manager

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Other web-users rate our hotel

  • 72 reviews 8.8/10 Location
  • 380 reviews 7.2/10 Room
  • 302 reviews 8.6/10 Service
  • 9 reviews 4.3/10 WiFi
  • 181 reviews 8.9/10 Food
  • 166 reviews 6.4/10 Cleanliness
  • 133 reviews 8.8/10 Breakfast
  • 21 reviews 5/10 Value

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