Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 451 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Room 1

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  451 reviews

Customer review rating 5.0/5

Lee S. Business - Confirmed reviews ALL

Dear Lee S., Thank you very much for your outstanding rating and for your continued loyalty as a Diamond member of ALL - Accor Live Limitless. Having you as our long-term guest for over three years is a true honor for all of us at Novotel Balikpapan. We are delighted to hear that our team consistently makes you feel comfortable and welcomed, and we have passed along your special mention to Mas Edi, who will be thrilled to know his service made a positive impression. Culinary Variety & Quality: Your suggestions regarding international cuisine options (Korean, Japanese, Italian, and French), meat sourcing for our steaks, and adjusting seasoning/saltiness in our dishes have been shared directly with Executive Chef and Food & Beverage team for continuous menu improvement. Gym Equipment Maintenance: We apologize for the inconvenience caused by the fitness center equipment. Our teams will implement a daily inspection checklist to ensure all gym equipment is routinely serviced and fully operational. Wi-Fi Speed: We are currently reviewing our network infrastructure to improve connection speeds and overall stability for our guests. Thank you once again for your loyalty, warmth, and insightful feedback. We remain committed to making Novotel Balikpapan your home away from home, and we look forward to serving you again soon. Warmest regards, Dyah Kristiati Listianingtyas General Manager

Customer review rating 3.5/5

Umberto L. Business - Confirmed reviews ALL

Dear Mr. Umberto L., Thank you for taking the time to complete our guest satisfaction survey following your recent business trip to Novotel Balikpapan. While we are pleased to know that our central location and the service from our check-in team met your expectations, we are deeply concerned and saddened to read your comments regarding the cleanliness of your accommodation, specifically the daily upkeep of the bathroom and the unacceptable odor you experienced. Please accept our sincerest apologies for this lapse in our housekeeping standards. Cleanliness is one of our top priorities, and your feedback has been shared immediately with our Executive Housekeeper to ensure more rigorous daily inspections and corrective training are conducted so this does not happen again. We also appreciate your feedback regarding the breakfast selection. We have noted your request for a wider variety of continental options, and our culinary team will look into expanding our menu to better cater to our international guests. As a valued ALL - Accor Live Limitless member, your loyalty means a lot to us, and we are committed to regaining your trust. We hope you will give us another opportunity to welcome you back in the future for a significantly improved and flawless stay. Warm regards, Dyah Kristiati Listianingtyas General Manager

Customer review rating 4.5/5

Runi K. R. Business - Confirmed reviews ALL

Dear Ms. Runi K. R., Thank you for taking the time to share your feedback. We are absolutely delighted to know that you had a comfortable stay. It is wonderful to hear that your check-in process was seamless and that Anis and Michael provided such helpful, friendly, and attentive assistance, especially in resolving the booking difficulties related to your company's arrangements. I will gladly pass along your compliments to both of them, as well as the rest of the front desk team, for clearly elaborating on our facilities. We are also very pleased to read your positive notes regarding our sustainability efforts, specifically our initiative to use water jugs and dispensers instead of single-use plastic bottles. At the same time, we appreciate your constructive feedback regarding our dining options. Your comments about the breakfast selection and the suggestion to improve the taste of our Japanese cuisine at our main restaurant have been shared with our culinary team for review and refinement. Thank you once again for your high recommendation. We look forward to welcoming you back for an even better dining and stay experience on your next visit to Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager

Customer review rating 3.0/5

Agung K. N. Solo - Confirmed reviews ALL

Yth. Bapak Agung K. N., Terima kasih telah memilih Novotel Balikpapan dan meluangkan waktu untuk membagikan pengalaman Anda. Sebagai anggota ALL – Accor Live Limitless Platinum, loyalitas dan masukan Anda sangat bernilai bagi kami. Kami sangat senang mengetahui bahwa sebagian besar aspek masa menginap Anda berjalan dengan baik, mulai dari proses check-in, pelayanan tim kami, hingga fasilitas WiFi. Namun, kami memohon maaf yang sebesar-besarnya atas ketidaknyamanan yang ditimbulkan oleh kendala AC yang bocor di kamar Anda. Laporan ini telah kami teruskan langsung ke tim Engineering untuk segera diperiksa dan ditangani agar kenyamanan kamar tetap terjaga. Kami juga sangat berterima kasih atas catatan Anda mengenai inisiatif keberlanjutan kami melalui penggunaan water dispenser. Masukan Anda agar kebersihan wadah air dan gelas selalu terjaga telah kami sampaikan kepada tim Housekeeping sebagai poin evaluasi operasional harian yang penting. Terima kasih atas rekomendasi baik yang tetap Anda berikan. Kami berharap dapat kembali menyambut kedatangan Anda di Novotel Balikpapan untuk memberikan pengalaman menginap yang jauh lebih nyaman dan lancar di masa mendatang. Salam hormat, Dyah Kristiati Listianingtyas General Manager

Customer review rating 5.0/5

Ferry J. H. Business - Confirmed reviews ALL

Dear Mr. Ferry J. H., Thank you for choosing Novotel Balikpapan for your business trip and for sharing your wonderful feedback. As a highly valued ALL – Accor Live Limitless Platinum member, your loyalty means a great deal to us, and we are absolutely thrilled to receive your perfect 100/100 rating for your overall experience. It is fantastic to know that you enjoyed your room upgrade and that the welcome amenity exceeded your expectations. We are also delighted by your top scores for our cleanliness, team hospitality, and breakfast selection. Thank you once again for your excellent recommendation and continuous support. We look forward to welcoming you back to Novotel Balikpapan soon for another ultimate comfort experience. Warm regards, Dyah Kristiati Listianingtyas General Manager

Other web-users rate our hotel

  • 110 reviews 8.9/10 Location
  • 307 reviews 7.6/10 Room
  • 304 reviews 8.5/10 Service
  • 7 reviews 7.1/10 WiFi
  • 177 reviews 8.2/10 Cleanliness
  • 125 reviews 8.4/10 Breakfast
  • 30 reviews 6.2/10 Value

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