Novotel Balikpapan Hotel 5 stars

- bad internet connection,, often disconnected during meeting, it is important for us that stayed in this hotel during quarantine period (ENI's employee and contractor) to be supplied with excellent internet connection - water quality is bad,, the first four day during my stay (1 - 4 april 2021), the water is highly mixed with chlorine and it was so unpleasant to be utilized for shower or ablution - scheduled meal often late to be delivered to the room - meals quality is good, the amount is enough to maintain form breakfast to lunch to dinner during quarantine

many times called room service but no body answers. poor breakfast collection.

Amazing services from all hotel's staff

Back then whenever I came to Balikpapan, I often stayed in Novotel due to its hospitality and comfort. But this time was kinda a bad experience. No one helped me to carry my baggages, the receptionist seemed confused, there were insects around the fruits and salad bar, most of the employees seemed unprofessional because whenever I asked for something they replied with “Sebentar saya tanyakan ke senior saya” and never came back with answers. Thank you

Just realized this hotel is used for covid isolation, so 1 night was enough and moved to other hotel. I got information after I paid for my stay. I dont think I will stay here again till the isolation is over, even I am GOLD member of ALL

with the limitation since some of the guest are smoking inside the room, overall experience was a good stay. some staff try to give their best effort to make the best experience. some of the intern however need to give more confidence while having their role in connection with guest.

Hi Novotel, I stayed from 18th-22nd March 2021. For the room, it was very clean (very good), the AC was cool (very good), the internet had been improved (last time I stay 5th-15 March 2021) internet was very slow, high latency, thus affect live meeting comms. Things I hope you guys improve is the water heater in room 437. I complained 3 times, 3 times also technician work on that, but the water was only slight warm-cold, not as hot as other room / standard hotel room. I asked for swap the room but the staff insist to keep sending technician to fix it. Eventually, the hot water had not been fixed normally. I lost my trust, in the other city, I like Novotel like Surabaya and other. But this time, I felt like they don't address the problem properly. What they did is just try to fire fight temporarily, but did not solve the root cause or problem. I hope you guys improve.

Breakfast begins to well performance since Pandemic Covid 19 downgraded all services of hotels...

Overall 4 days is good enough but Food and Room Service is Bad, lift button no lights, specialy for 7th floor button, pools no water, lobby so dark and under construction.

Extremely dissatisfied with the hospitality and the room condition.

Stressfully and very old Motel, never again or companies i now in Indonesia, i will give bad report to them in the future.

Television is bad please repair and enhance the siaran

good stay

I happy returning to stay with Novotel Balikpapan. This second time my quarantine with Novotel.

Excellent service. Great ecological awareness (instead of plastic bottles, you get a refillable glass flask to use with water coolers in the hallway). I'd give it 5 stars if it had more consistent wifi.