Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 428 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Room 1

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  428 reviews

Customer review rating 3.5/5

Tuti S. Business - Confirmed reviews ALL

Dear Bu Tuti, Thank you for choosing Novotel Balikpapan for your business trip and for taking the time to share your feedback. I am glad to hear that you enjoyed our rooms, service, and your time at the swimming pool. However, I am sorry that some of our restaurant food fell short of your expectations and tasted bland. Your comments have been shared with our culinary team to review our seasoning and flavor profiles. I also appreciate you raising important points regarding safety and cleanliness around the pool entrance. We will look into improving our floor maintenance to prevent standing water and ensure a safer environment for our guests. Additionally, your great suggestion regarding a dedicated spot for guests to hang towels they wish to reuse has been noted as we continue to strengthen our sustainability initiatives. Thank you again for your valuable review. We hope to welcome you back for an even better stay in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Wenny M. Business - Confirmed reviews ALL

Dear Wenny M. , We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dyah Kristiati Listianingtyas General Manager

Customer review rating 5.0/5

Angga P. /. F. R. D. S. P. Business - Confirmed reviews ALL

Dear ANGGA P. /. F. R. D. S. P., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Dyah Kristiati Listianingtyas General Manager

Customer review rating 5.0/5

Dyah K. L. Solo - Confirmed reviews ALL

Dear Mrs. Dyah K. L., Thank you so much for choosing to stay with us at Novotel Balikpapan and for sharing such a wonderful, perfect review! We are absolutely thrilled to hear that you had a lovely and comfortable stay, and that you enjoyed our clean rooms, strategic location, and fast booking service. Knowing that you felt well-recognized as an ALL Accor member and that our sustainability efforts resonated with you means the world to our entire team. Your kind words are a great motivation for us to keep delivering exceptional experiences. We look forward to welcoming you back for another perfect stay whenever your travels bring you back to Balikpapan. Sincerely, Anom Purboyanto General Manager

Customer review rating 5.0/5

Sri Y. Families - Confirmed reviews ALL

Dear Sri Y., Thank you for choosing Novotel Balikpapan for your 4-day family stay and for sharing such a wonderful 100/100 review! I am delighted to hear that you had a comfortable stay and enjoyed our strategic location. It is especially rewarding to receive your thumbs-up for our housekeeping staff, who work hard to maintain the highest standards of cleanliness in our rooms. Your kind words will certainly be shared with the entire team. Furthermore, I am thrilled to read your compliments for Miss Fika at the spa. I will personally convey your appreciation to her for going the extra mile and providing you with such excellent, courteous service. Thank you again for your feedback and recommendation. We look forward to welcoming you and your family back for another fantastic experience in the future! Sincerely, Dyah Kristiati Listianingtyas General Manager

Other web-users rate our hotel

  • 110 reviews 9.1/10 Location
  • 292 reviews 7.6/10 Room
  • 294 reviews 8.7/10 Service
  • 7 reviews 7.1/10 WiFi
  • 173 reviews 8/10 Cleanliness
  • 120 reviews 8.4/10 Breakfast
  • 10 reviews 6/10 Wellness Area

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