Novotel Balikpapan

Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.1/5 427 reviews

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Description

Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

Telephone +62 542 820820

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS:-1.275971, 116.834801

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  427 reviews

TripAdvisor Rating  3.5/5  591 reviews

Great Service and stay

Customer review rating 4.5/5

T. F. H. Business - Confirmed reviews ALL

Clean room, great service, hospitality staff and in down town

Will come back again.

Customer review rating 5.0/5

Kumaran M. Business - Confirmed reviews ALL

Good experience in MARTHA SPA and relaxing. The room is comfortable and pleasing to sleep. The gym equipment has been upgraded, and the area is clean and safe.

Dissapointed

Customer review rating 2.0/5

Putra Business - Confirmed reviews ALL

1. Unfriendly staff (no smile, no greetings) 2. Self service (try to borrow plate and spoon the staff asking me to take it by my self to the restaurant downstair) 3. Make up room at the morning, but i dont have my towel when im back from the minesite at 19.00. Try to call house keeping but no one pick the phone up. Ask the receptionist to tell the house keeper but no one come with the towel till i get my own self to find the house keeper and ask for the towel. 4. With ur price and those stars ur hotel have, u show a very low standard services

Standard accommodation

Customer review rating 3.0/5

Eko Business - Confirmed reviews ALL

Hotel is getting very old, room is okay, carpet needs cleaning (many coffee/tea spots), service is average, air conditioner not cold and no windows to open to keep the room cooler, hot water is good, toilet tissue supply inadequate, room lighting can be improved, breakfast is pretty good. Check in and check out process is standard.

Dear Mr. Eko S., Thank you for your loyalty as our Gold Member and taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Well known hotel

Customer review rating 3.5/5

Arra Families - Confirmed reviews ALL

Staycation 1 night with family. Having good time with the room and the pool. During breakfast, the food was not as good as Novotel Jogja. Taste so regular. We compared to Novotel Jogja and found big gap in it.

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