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Novotel Balikpapan Hotel 5 stars

TripAdvisor rating 3.5/5 572 reviews
Novotel Balikpapan
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+ 26 Services
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Room 1

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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 56m²

Executive Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 96m²

Executive Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 4
  • Area: From 106m²

President Suite Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 4
  • Area: From 106m²

Business Suite Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 80m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 64m²

Our restaurants and bars

COLORS

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,444 reviews

tripadvisor

TripAdvisor Rating 3.5/5

572 reviews

I always enjoyed staying in Novotel during business trip

Customer review rating 4.0/5

A. Business - 03/12/2019 Confirmed reviews ALL

Always stay in Novotel during business trip. The ambience helps me to finish my work be productive but at the same also relaxing.

comfy stay

Customer review rating 4.0/5

Sprnyto Business - 26/11/2019 Confirmed reviews ALL

The restaurant was spacious and it has high ceilings so the heat from the food stalls wasn't trapped. The service was excellent. The receptionist was helpful (I was assisted by Mr Rangga). Thanks Novotel Balikpapan. I would recommend this to my colleagues for sure.

Dear Mr. Suhari P., Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi NingsihDuty Manager

Not really happy with the room upgraded.

Customer review rating 4.0/5

Vinesia R. Business - 26/11/2019 Confirmed reviews ALL

I checked in at the hotel around 09.30 PM and found that my room is upgraded from deluxe to super deluxe. I was quite happy until 20 minutes after i enter the room, the electricity was trip/down (probably due to a short circuit happens) and have to wait about 15 minutes (since i called the receptionist) until someone coming to fix it up (in the dark and no Oxygen supply). After that, i just found that the water dispenser doesn't work (this one was fixed the next day) and there was no empty electric plugs that i can use for charging my gadget. All were connected to electronic devices (tv, dispenser, lamps, microwaves). How could a super deluxe room in 5stars hotel not have electric plugs for charging??? I am so disappointing because i stay there for scientific meeting.

Dear Vinesia r., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. You will be pleased to know that we are on process to renovate our rooms with an install USB plug on the bedside table as it remains a key focus of our commitment to guests in providing new and exciting experiences. Please do let me know directly on your next planning, and I will be please to facilitate your stay. Sincerely, Zulfa Roslani Executive Secretary & Marcomm
Customer review rating 4.0/5

A. Business - 26/11/2019 Confirmed reviews ALL

It was a standard stay with novotel hotel. All services met the standard, i was happy. But, the smoky smell from the bathroom really BOTHERED me, since i was allergic to smoke. I booked and got the non smoking room, but STILL i could smelled it so strong in my bathroom. I didnt hv time to complaint sincet

Dear Yantisetiasti A., Thank you very much for sharing your feedback regarding your recent stay. We trying our best to limit any disturbance to our guests and I do apologize if you were inconvenienced during your visit. I really hope that you will give us a chance to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Executive Secretary & Marcomm

Need Upgrade

Customer review rating 4.0/5

Johan S. Families - 25/11/2019 Confirmed reviews ALL

Hi, i just loved Novotel Balikpapan,,maybe this hotel needs upgrade. 1. bathroom need improvement a lot, such as broken wastafel in room 616/618, large windows just cover with blur ice striker made us when showering not comfortable, may be need curtain just like before, so its cover well. 2. sofas at lobby lounge and sport lounge near Pool need to be clean, smells not good and dusty, just old school furniture. 3. overall Breakfast just upgraded. 4. lobby also need upgrade, low light, not so cold. Thank You

Dear Mr. Johan S., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. Your feedback is very valuable to us, as we strive to improve with each and every stay. I am sorry to hear about your experience and I regret that we provided you with bad service and a poor customer experience. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Amazing

Customer review rating 4.0/5

Paryadi Business - 24/11/2019 Confirmed reviews ALL

Good staffs and various breakfast menus.

Dear Mr. Prayadi -., We thank you for your time for sharing your experience with other with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Balikpapan and providing our best services for you in near future. Sincerely, Dewi Ningsih Duty Manager

Awesome

Customer review rating 4.0/5

Tonda Business - 22/11/2019 Confirmed reviews ALL

The ambience room so hommy & really cold hehe.. only one need to develop it's about the breakfast cos the taste not quite good, especially "lontong sayur".. Overall is good & keep up the good work guys..

perfect

Customer review rating 4.0/5

As Couples - 19/11/2019 Confirmed reviews ALL

the room is clean and tidy but too bad sometimes we had a problem to reach reception by phone.

great service

Customer review rating 4.0/5

Riska H. Solo - 18/11/2019 Confirmed reviews ALL

Great service at Novotel Balikpapan. Only one suggestion to add online check in service.

Dear Mrs. Riska H., Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are so glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards, Dewi Ningsih Duty Manager

The best hotel in Balikpapan I ever had

Customer review rating 4.0/5

Niegika Friends - 16/11/2019 Confirmed reviews ALL

Comfort room, services, and foods!

Dear Ms. Niegika A., Thank you for the great review of our hotel and we are so glad that you enjoyed your stay with us. If you do not mind, would it be possible to help us by providing your feedback on Tripadvisor. We look forward to welcoming you back in the nearest time at our hotel. Sincerely, Dewi Ningsih Duty Manager

Disappointing

Customer review rating 4.0/5

Adrian M. Business - 16/11/2019 Confirmed reviews ALL

It was rather disappointing. Was expecting a 5-star facilities and treatment, however almost nothing met my expectation.

Dear Adrian M., Greetings from Novotel Balikpapan. Many thanks for taking the time to share your feedback, Please accept our heartfelt apology about your experience regarding the WiFi facility, we will share with our team to smoothen the process in the future. Related to our breakfast, we pay a precious attention to ensure consistency and variation and avoid using MSG or artificial for health purpose. We hope to see you again in Balikpapan soon, Warm regards, Zulfa Roslani Executive Secretary & Marcomm

felling Comfort

Customer review rating 4.0/5

Abdul S. Business - 14/11/2019 Confirmed reviews ALL

friendly service, comfortable rooms, lots of variety food in the restaurant

Dear Mrs. Abdul S., Thank you for your great rating for us! Our room and breakfast were successfully create a memorable experience for you. We wish to have you again in next visit in Balikpapan. Once again, thank you very much. Best regards, Dewi Ningsih Duty Manager

Good Breakfast Variation

Customer review rating 4.0/5

Am… Business - 14/11/2019 Confirmed reviews ALL

I'm quite satisfied while stayed there for 3 days. I had breakfast at the hotel with good experience as many food variation and taste very good.

So-so

Customer review rating 4.0/5

Choi Business - 13/11/2019 Confirmed reviews ALL

The overall condition is good. The food is not as delicious as my expectation but still okay. The receptionist are friendly.

Dear Mr. Choirul A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Business Stay 01 November 19

Customer review rating 4.0/5

Capt E. S. Business - 07/11/2019 Confirmed reviews ALL

Overall am very satisfied, All the privileges extended to a Platinum customer were offered to me. Staff were professional and attentive. Accommodation and food was good.

Dear Captain Eugene S., Thank you for become Le Club Platinum member and taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and if you do not mind please also put your great review on Tripadvisor.com We appreciate your positive review of our hotel and we look forward to welcoming you back soon. Sincerely, Dewi Ningsih Duty Manager

Welcoming but dirty

Customer review rating 4.0/5

Anonymous Business - 06/11/2019 Confirmed reviews ALL

The personnel was very welcoming and helpful. Unluckily, rooms (especially restrooms) weren’t as clean as I expected for such an hotel. Gym restrooms were unsatisfactory too: quite dirty, empty shampoo dispenser and cigarette butts on the floor.

Dear Fillppo G., Thank you very much for sharing your feedback regarding your recent stay. Your very detail feedback regarding our talents were much appreciated, and please allow us to apologize for the inconvenience you encountered. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Executive Secretary & Marcomm

Very worderful staycation

Customer review rating 4.0/5

B. P. Couples - 04/11/2019 Confirmed reviews ALL

I would like to thank to Novotel Balikpapan for awesome service given to me last week. Reception was very humble and helpful during check in process. They also give an upgrade to suite room, what a nice present, love it. Many times I stay i this hotel and I am sure I will stay again for staycation here, Thank you so much Novotel, thank you so much accors group.

Dear Mr. B. Budi Santoso, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Good experience

Customer review rating 4.0/5

Yogi A. Business - 04/11/2019 Confirmed reviews ALL

Nice and clean room.. overall its a good experience

Dear Mr. Yogi A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

really dissapointed

Customer review rating 4.0/5

Viko Y. D. Business - 04/11/2019 Confirmed reviews ALL

- I am asking room services for asking ironing and brown sugar, but not receive at all. - The water in bathroom was so smelly like treated by chlorine. - Tap water in my bathroom is not properly work, water coming out from the faucet was too small. - Some of faucet in public restroom in lobby area are not properly work, really poor maintenance like an old warehouse.

Dear Viko Yuza D., Thank you for taking the time to tell us about your experience at Novotel Balikpapan . Our sincerest apologies, we have taken your comments seriously and in the process of reviewing our talent's work processes. Please accept our heartfelt apology about your experience regarding the water and public toilet facility, Please rest assured that we are taking the appropriate measures to regularly cleaning water tank and make deep cleaning at public toilet. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Zulfa Roslani Executive Secretary & Marcomm

Small glitch on familiar hotel

Customer review rating 4.0/5

Cynthia Business - 29/10/2019 Confirmed reviews ALL

It's been 2nd-3rd time that I stayed in Novotel so far in 2019. Unfortunately, my travel agent forgot to book the hotel for me but the receptionist provided the room in no time. The next things that need to be commented are: - Hot water took sometime to flow, perhaps because my room was right at the end of corridor - The bacon was cold for morning breakfast because the stove was not working

Dear Mrs. Chyntia D., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us. To served you and cater to your accommodation needs. We felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We have already inform to our team especially department concerns to avoid this kind situation occurred again in the future. Our Engineering team already went to your room to fix the hot water. And also your constructive feedback related our breakfast. We have delivered your review to our F&B department for further consideration and action. Also it serves us major reminder to make us perform better by providing in department training on how servicing the guest. At Novotel we strive to provide a superior service experience for every costumer, therefore your feedback is very important to us. Please rest assured that we are taking to appropriate measures to address the problem. Hopefully you will give us the opportunity to better serve you in the near future.Sincerely, Dewi Ningsih Duty Manager
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