Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 368 reviews

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Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  368 reviews

Customer review rating 2.0/5

Eko S. Business - Confirmed reviews ALL

Too hot...not like normal novotel, I think AC went broken down.

Dear Mr. Eko, Warm greetings from Novotel Balikpapan. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand how important a comfortable temperature is, especially during a business trip. Please be assured that your feedback has been noted. We also appreciate your comments regarding the WiFi and your kind words for our team member at check-out. Thank you for your valued loyalty. We hope to welcome you again. Kind regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Edwin D. Business - Confirmed reviews ALL

Every time I stay at Novotel Balikpapan, I am truly satisfied. All of the staff are very friendly, from the security team to the receptionists and the housekeeping staff, everyone provides excellent service. All information regarding Accor is also explained very clearly.

Dear Mr. Edwin D., Warm greetings from Novotel Balikpapan. Thank you very much for your kind review and for rating your stay 9/10. We are truly delighted to know that every time you stay with us, you leave feeling satisfied. Your appreciation for our team — from the security officers, receptionists, to our housekeeping staff — means a great deal to us. It is especially rewarding to hear that the service felt warm and friendly, and that the information about ALL Accor was clearly explained. We sincerely value your trust as our ALL Silver member and your continued support. Your kind words motivate us to keep delivering the best experience for each of your visits. We look forward to welcoming you back again soon. Warm regards, Anom Purboyanto General Manager

Customer review rating 3.0/5

Roni L. Business - Confirmed reviews ALL

no comment

Dear Mr. Roni L., Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not fully meet your expectations. Please accept our apologies regarding the empty bathroom soap, the uncollected dirty plates, and the carpet cleanliness. This is certainly not the standard we strive to deliver. We are also very sorry for the strong cigarette smell in the smoking floor corridor and for not being able to accommodate your request to move floors. Your comments have been shared with our Housekeeping and Engineering teams for immediate follow-up and improvement, including better odor control in smoking areas. We truly value your loyalty as an ALL member, and we regret that you did not feel fully recognized during your stay. This will be addressed with our team to ensure a better experience in the future. Thank you again for your honest feedback. We hope to have another opportunity to welcome you back and restore your confidence in us. Kind regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Franziska S. Business - Confirmed reviews ALL

Nice service, good location!

Dear Ms. Franziska S., Warm greetings from Novotel Balikpapan. Thank you very much for sharing your kind feedback and for rating your stay 9/10. We are delighted to know that you appreciated our strategic location and the service provided by our team during your business trip. It is wonderful to hear that your arrival, cleanliness, WiFi, and overall service met your expectations. Your positive comments truly motivate us to continue delivering consistent and attentive hospitality. We also appreciate your feedback regarding the accommodation and breakfast selection. Please rest assured that we continuously review our facilities and offerings to further enhance our guests’ experience. We hope to have the pleasure of welcoming you back to Novotel Balikpapan on your next visit to Indonesia. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.0/5

Sulung T. Business - Confirmed reviews ALL

as expected except Gym lagi renov

Dear Mr. Sulung T., Warm greetings from Novotel Balikpapan. Thank you for your kind review and for your continued trust as our valued ALL Platinum member. We are pleased to know that we remain your go-to hotel in Balikpapan and that you enjoyed your stay. We would like to inform you that our gym is now open again after relocation and is currently available on the basement floor. We hope you can enjoy the upgraded facility on your next visit. Thank you once again for your recommendation and support. We look forward to welcoming you back soon. Warm regards, Anom Purboyanto General Manager

Other web-users rate our hotel

  • 103 reviews 8.8/10 Location
  • 282 reviews 8/10 Room
  • 290 reviews 8.9/10 Service
  • 9 reviews 8.6/10 WiFi
  • 167 reviews 8/10 Cleanliness
  • 115 reviews 8.8/10 Breakfast
  • 11 reviews 5.9/10 Wellness Area
  • 8 reviews 5/10 Beach

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