Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 351 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  351 reviews

TripAdvisor Rating  3.9/5  769 reviews

Certificate of excellence 2025

Great service

TripAdvisor rating 5.0/5

Sunflower222002 TripAdvisor review

This is my first time staying at this hotel, I'm in Balikpapan for business. The location is super strategic, I really like it. Breakfast is complete, and the roomboy named Amal is very friendly, the room is clean and comfortable. Too bad the gym is under renovation, but it's okay, everything else is great 🌅

Dear Valued Guest, Thank you very much for choosing Novotel Balikpapan for your first stay in Balikpapan and for sharing such a thoughtful review. We are delighted to know that you enjoyed our strategic location and found the breakfast selection complete and satisfying. It is especially wonderful to hear your appreciation for Amal’s friendly service and for the cleanliness and comfort of your room. Your kind words will certainly be shared with him and the entire team. We sincerely apologize for the inconvenience caused by the gym renovation. We are currently enhancing our facilities to provide an even better experience in the near future, and we truly appreciate your understanding. We look forward to welcoming you back on your next business trip to Balikpapan. Warm regards, Anom Purboyanto General Manager

Customer review rating 5.0/5

Ahmad R. Z. Business - Confirmed reviews ALL

I was given the room with good quality of wifi and quiet. The first time i got here in Novotel Balikpapan

Dear Mr. Ahmad R. Z., Warmest greetings from Novotel Balikpapan. Thank you very much for your perfect 10/10 rating and for choosing us during your business trip to Balikpapan. It is truly an honor to welcome you, especially as an ALL – Accor Live Limitless Platinum member. We are delighted to know that your first stay with us was comfortable, with a quiet room and good WiFi quality to support your work. Your kind words about our cleanliness, smooth check-in and check-out process, and overall service mean a lot to our entire team. A special thank you for recognizing Ms. Nisa for her helpfulness. We will be sure to share your appreciation with her—she will be very happy to know she contributed to your memorable experience. We also appreciate your positive feedback regarding our sustainability efforts and loyalty program. Your insights encourage us to continuously improve and deliver even better experiences in the future. We look forward to welcoming you back to Novotel Balikpapan on your next visit to the city. Please do not hesitate to contact us directly should you need any assistance for your upcoming stay. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Johan A. S. Business - Confirmed reviews ALL

staff very helpfull, the breakfast wonderfull

Dear Mr. Johan A. S., Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our location, comfortable stay, helpful staff, and breakfast. Your feedback regarding menu availability has been noted and will be shared with the team for improvement. We truly appreciate your support and hope to welcome you back to Novotel Balikpapan in the future. Kind regards, Anom Purboyanto General Manager

Customer review rating 5.0/5

Dzmitry L. Business - Confirmed reviews ALL

It was really good. I stayed in this hotel for total more than 200 days Can you please do me a favor and install pull up gym equipment near swimming pool? So I can sunbathing and doing sport same time

Dear Mr. Dzmitry L., Thank you very much for your continued trust and for sharing your positive experience with us. We truly appreciate your loyalty and are delighted to know that you enjoyed your stay, our facilities, and the service from our team. Your suggestion regarding additional workout equipment near the swimming pool has been well noted and shared for consideration. Once again, thank you for choosing Novotel Balikpapan. We look forward to welcoming you back. Warm regards, Anom Purboyanto General Manager

Customer review rating 5.0/5

Yoga B. A. P. Couples - Confirmed reviews ALL

Great and fun

Dear Bapak Yoga B. A. P., Terima kasih banyak atas ulasan yang luar biasa dan nilai sempurna yang Anda berikan untuk Novotel Balikpapan. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman menginap yang menyenangkan, dengan kamar yang bersih dan rapi serta pelayanan tim yang profesional. Apresiasi Anda kepada Bapak Kadek dan Ibu Lia akan kami sampaikan sebagai motivasi bagi tim kami. Terima kasih atas kepercayaan Anda sebagai member ALL Accor Classic. Kami berharap dapat menyambut Anda kembali di Novotel Balikpapan pada kesempatan berikutnya. Salam hangat, Anom Purboyanto General Manager

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Other web-users rate our hotel

  • 99 reviews 9.1/10 Location
  • 277 reviews 7.8/10 Room
  • 279 reviews 8.9/10 Service
  • 9 reviews 7.8/10 WiFi
  • 163 reviews 8/10 Cleanliness
  • 113 reviews 9/10 Breakfast
  • 10 reviews 6/10 Beach

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