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Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.5/5 462 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

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Novotel Balikpapan

Hotel that makes every moment matter

Check in to Novotel Balikpapan, a 4-star contemporary hotel in the centre of Balikpapan. This Indonesian hotel is an excellent choice for business and leisure. A range of bars and restaurants with exceptional views guarantee you will make the most of your stay at Novotel.

Novotel Balikpapan is the first International Hotel in Balikpapan. The hotel is strategically located in the heart of the city and easily accessible. It offers a complete range of facilities for both business and leisure travelers Novotel Balikpapan is a hotel that does not use plastics in hotel equipment therefore our hotel is a hotel that is known for being an eco-friendly hotel.

Located in the heart of the business district, Novotel Balikpapan is just 20 minutes by car from the Airport, 5 minutes from the nearby shopping centers and 20 minutes from the Semayang Harbor. It is also only 200 meters from the seaside.

Welcome to Novotel Balikpapan
Experience comfort and convenience in the heart of the city. Our team is dedicated to ensuring your stay is both relaxing and memorable. We look forward to hosting you and making your visit exceptional.

Dyah Kristiati LISTIANINGTYAS, Hotel Management

Hotel extras

Range of spa and leisure facilities
12 well-equipped meeting rooms
Spacious rooms with air conditioning
9-minute drive from Pertamina Golf Course
16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

Room

Superior Twin Beds

4 pers. max
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Room

Superior Room King-size Bed

4 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

See availabilities

Room

Deluxe Room with 1 king-size bed

4 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Room

Deluxe Suite Room with 1 king-size bed

4 pers. max
56 m² / 602 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Executive Room with 1 king-size bed

Non contractual photo

4 pers. max
96 m² / 1033 sq ft

Bedding 1 x King size bed(s)

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Room

Executive Room with 1 king-size bed connect to 1 Superior Twin

Non contractual photo

6 pers. max
106 m² / 1140 sq ft

Bedding 1 x Double bed(s)

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Room

President Suite Room with 1 king-size bed connect to 1 Superior Twin

Non contractual photo

6 pers. max
106 m² / 1140 sq ft

Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)

See availabilities

Suite

Business Suite Room with 1 king-size bed

4 pers. max
80 m² / 861 sq ft

Bedding 1 x King size bed(s)

See availabilities

Suite

Junior Suite Room with 1 king-size bed

4 pers. max
64 m² / 688 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Superior Twin Beds

4 pers. max
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Accessible room

See availabilities

Room

Superior Room King-size Bed

4 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

See availabilities

Room

Deluxe Room with 1 king-size bed

4 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Balikpapan Centre

Entertainment/theatre district

Access: 500 m / 0.31 mi 10 min walk

Shuttle

Shuttle on call

Souvenir Shop

Tourist attraction

Access: 5 km / 3.11 mi 20 min drive

Shuttle

Shuttle on call

Bukit Bengkirai

Botanical gardens

Access: 25 km / 15.54 mi 45 min drive

Shuttle

Shuttle on call

Barnacles Crocodile Farm

Zoo

Access: 30 km / 18.64 mi 1 hrs drive

Shuttle

Shuttle on call

Dahor Heritage Balikpapan

Museums

Kampung Pasir

Beach area

Access: 2.3 km / 1.4 mi 28 min walk / 8 min drive

Manggar beach Segarasari

Beach area

Access: 20.7 km / 12.8 mi 45 min drive

Lamaru Beach

Beach area

Access: 23.7 km / 14.7 mi 50 min drive

Shuttle

Shuttle on call

Bengkirai Hills

Wood/forest

Access: 62.5 km / 38.9 mi 1 hrs 59 min drive

Penangkaran Buaya Teritip

National park

Kampung Raya Ulin

National park

Pentacity

Shopping centre/mall

Access: 50 m / 3.11 mi 48 min walk / 14 min drive

Living Plaza

Shopping centre/mall

Access: 70 m / 4.35 mi 1 hrs 26 min walk / 25 min drive

Ocean (Seafood) Restaurant

Restaurant and cafe district

Access: 600 m / 0.4 mi 7 min walk / 5 min drive

Plaza Balikpapan

Shopping centre/mall

Access: 2.1 km / 1.3 mi 11 min walk / 7 min drive

Taxi

1.45 € 30000 IDR

E-Walk

Shopping centre/mall

Access: 5.6 km / 3.5 mi 48 min walk / 16 min drive

Taxi

2.90 € 60000 IDR

Inpres Market

Shopping district

Access: 6.3 km / 3.91 mi 1 hrs 18 min walk / 15 min drive

Mall Balikpapan Baru

Shopping centre/mall

Access: 6.9 km / 4.28 mi 1 hrs 17 min walk / 20 min drive

EAT BOSS

Restaurant and cafe district

O2 Lounge

Bar

Square Restaurant

Restaurant and cafe district

De Café Resto & Delicatessen

Restaurant and cafe district

Colors

Bar

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 960 m² / 10333 sq ft
Maximum seats capacity: 600
Maximum capacity for banquets: 600

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 462 reviews

Dini S. W. Couples - 8/15/2026 Confirmed reviews ALL

Yth. Ibu Dini S. W., Terima kasih banyak atas kesediaan Anda memberikan penilaian sempurna mengenai pengalaman menginap Anda di Novotel Balikpapan. Kami sangat senang mengetahui bahwa pengalaman Anda menginap kali ini bersama pasangan memberikan kesan yang segar dan terasa baru dibandingkan dengan kunjungan sebelumnya. Apresiasi tinggi yang Anda berikan untuk seluruh aspek pelayanan—mulai dari proses check-in, kenyamanan dan kebersihan kamar, koneksi Wi-Fi, hingga pelayanan seluruh tim kami—sangat berarti bagi kami. Kesan positif dan kepuasan Anda menjadi dorongan semangat yang luar biasa bagi kami untuk terus melakukan perbaikan dan inovasi demi menghadirkan kenyamanan terbaik di setiap kunjungan. Terima kasih atas rekomendasi serta kepercayaan Anda pada Novotel Balikpapan. Kami sangat menantikan kedatangan Anda dan pasangan kembali pada kunjungan berikutnya! Salam hangat, Dyah Kristiati Listianingtyas General Manager

Motofeanu F. S. Couples - 8/13/2026 Confirmed reviews ALL

A hotel with a good location, very friendly staff and a varied breakfast. There is the possibility of having lunch and dinner in the own restaurant. Cleaning and changing of towels is done daily. The hotel has old furniture and appearance, the rooms are not well soundproofed, and in the bathroom there are only two large towels and the dental kit is only for one person even if two people were accommodated in the room.

Dear Motofeanu F. S. , Dear Valued Guest, Thank you for sharing your detailed feedback and for giving us an 80/100 rating following your stay at Novotel Balikpapan. As an ALL - Accor Live Limitless member, your loyalty and honest insights are highly valuable to us. We are pleased to know that you enjoyed our convenient location, friendly team, varied breakfast selection, and daily housekeeping service during your stay with your partner. However, we sincerely apologize for the shortcomings you experienced regarding room amenities and soundproofing: Room Amenities & Setup: We have addressed your comments with our Housekeeping team regarding the missing dental kit for the second guest and the towels provided. We will ensure our pre-arrival inspection procedures are tightened so that all room setup and amenity allocations accurately reflect the number of registered guests. Thank you once again for your constructive review. We truly appreciate your feedback and hope to welcome you back for an improved stay in the future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Tony S. Couples - 8/9/2026 Confirmed reviews ALL

Dear Tony S., Terima kasih banyak atas kesediaan Anda memberikan penilaian sempurna mengenai pengalaman menginap Anda di Novotel Balikpapan. Sebagai anggota setia ALL - Accor Live Limitless, kesetiaan dan masukan Anda sangat berharga bagi kami. Kami sangat senang mengetahui bahwa Anda dan pasangan menikmati kenyamanan kamar kami yang telah direnovasi, tempat tidur yang nyaman, serta ukuran kamar yang luas. Apresiasi Anda terhadap seluruh fasilitas dan pelayanan tim kami menjadi motivasi besar bagi kami untuk terus menjaga standar kualitas pelayanan terbaik. Terima kasih atas kepercayaan serta kesetiaan Anda pada jaringan Accor. Kami sangat menantikan kedatangan Anda kembali di Novotel Balikpapan pada kunjungan berikutnya! Salam hangat, Dyah Kristiati Listianingtyas General Manager

Ahmad R. Z. Business - 8/9/2026 Confirmed reviews ALL

Dear Ahmad R. Z., Terima kasih banyak atas kesediaan Anda memberikan penilaian yang sangat baik mengenai pengalaman menginap Anda di Novotel Balikpapan. Sebagai anggota setia ALL - Accor Live Limitless, dukungan dan kepercayaan Anda sangat berarti bagi kami. Kami senang mengetahui bahwa perjalanan bisnis Anda berjalan lancar serta Anda merasa puas dengan kualitas koneksi Wi-Fi, sinyal seluler, tekanan/kualitas air, hingga pelayanan tim check-in dan check-out kami. Apresiasi serta kesetiaan Anda pada jaringan Accor menjadi motivasi besar bagi seluruh tim untuk terus konsisten memberikan pelayanan yang terbaik. Kami sangat menantikan kedatangan Anda kembali di Novotel Balikpapan pada kunjungan-kunjungan berikutnya! Salam hangat, Dyah Kristiati Listianingtyas General Manager

Lee S. Business - 8/8/2026 Confirmed reviews ALL

As 3 years long term guest, all Novotel Balikpapan team make the guest comfortable and familiar. Always trying to look for ways for satisfying guest, it is a quite impressive for me. Apart from this satisfaction, I have some suggestions. 1. Giving a choice for Korean, Japanese, Italian and French food to guest, l believe they need a professional chef for overseas food. It is one of the way for giving more satisfactory. 2. Minor suggestion to steak, avoid to use “meltic meat”, better to use “fresh meat”, 3. Fixing gym facilities regularly with checklist, the facilities don’t work frequently.

Dear Lee S., Thank you very much for your outstanding rating and for your continued loyalty as a Diamond member of ALL - Accor Live Limitless. Having you as our long-term guest for over three years is a true honor for all of us at Novotel Balikpapan. We are delighted to hear that our team consistently makes you feel comfortable and welcomed, and we have passed along your special mention to Mas Edi, who will be thrilled to know his service made a positive impression. Culinary Variety & Quality: Your suggestions regarding international cuisine options (Korean, Japanese, Italian, and French), meat sourcing for our steaks, and adjusting seasoning/saltiness in our dishes have been shared directly with Executive Chef and Food & Beverage team for continuous menu improvement. Gym Equipment Maintenance: We apologize for the inconvenience caused by the fitness center equipment. Our teams will implement a daily inspection checklist to ensure all gym equipment is routinely serviced and fully operational. Wi-Fi Speed: We are currently reviewing our network infrastructure to improve connection speeds and overall stability for our guests. Thank you once again for your loyalty, warmth, and insightful feedback. We remain committed to making Novotel Balikpapan your home away from home, and we look forward to serving you again soon. Warmest regards, Dyah Kristiati Listianingtyas General Manager

Web-users rating

Other web-users rate our hotel

112 reviews 9/10 Location
311 reviews 7.6/10 Room
310 reviews 8.6/10 Service
9 reviews 6.6/10 WiFi
179 reviews 8.1/10 Cleanliness
127 reviews 8.4/10 Breakfast
31 reviews 6.4/10 Value

19 reviews 9/10 Location
53 reviews 6.5/10 Room
55 reviews 8.5/10 Service
22 reviews 7.7/10 Cleanliness
20 reviews 7.3/10 Vibe
13 reviews 8.4/10 Breakfast

9 reviews 8.8/10 Location
31 reviews 7.5/10 Room
28 reviews 8.8/10 Service
24 reviews 8.5/10 Food
18 reviews 8.5/10 Breakfast
18 reviews 8.3/10 Cleanliness

5 reviews 8.9/10 Location
11 reviews 6.9/10 Room
11 reviews 8.8/10 Service
9 reviews 8.2/10 Cleanliness
8 reviews 8/10 Food
6 reviews 8.4/10 Breakfast

12 reviews 9.1/10 Location
14 reviews 7.2/10 Room
16 reviews 8.6/10 Service
9 reviews 8/10 Food
9 reviews 8/10 Cleanliness
6 reviews 8.5/10 Breakfast

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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Novotel Balikpapan, we provide a wide range of services to ensure a comfortable stay:

High speed Wi-Fi
On-site parking (additional charges)
Breakfast buffet at Food Exchange (additional charges)
Air conditioning and satellite TV
Wheelchair accessibility
Outdoor pool and children's pool
Martha Tilaar salon and day spa (additional charges)
In-Balance fitness center (additional charges)
Gourmet Bar
Concierge and 24/7 reception
Laundry and pressing services (additional charges)
Airport shuttle (additional charges)
12 meeting rooms and business center
Wedding venues

What dining options are available?

What are the check-in and check-out times?

At Novotel Balikpapan, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Balikpapan regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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