Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 442 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Room 1

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  442 reviews

Customer review rating 3.0/5

Agung K. N. Solo - Confirmed reviews ALL

Yth. Bapak Agung K. N., Terima kasih telah memilih Novotel Balikpapan dan meluangkan waktu untuk membagikan pengalaman Anda. Sebagai anggota ALL – Accor Live Limitless Platinum, loyalitas dan masukan Anda sangat bernilai bagi kami. Kami sangat senang mengetahui bahwa sebagian besar aspek masa menginap Anda berjalan dengan baik, mulai dari proses check-in, pelayanan tim kami, hingga fasilitas WiFi. Namun, kami memohon maaf yang sebesar-besarnya atas ketidaknyamanan yang ditimbulkan oleh kendala AC yang bocor di kamar Anda. Laporan ini telah kami teruskan langsung ke tim Engineering untuk segera diperiksa dan ditangani agar kenyamanan kamar tetap terjaga. Kami juga sangat berterima kasih atas catatan Anda mengenai inisiatif keberlanjutan kami melalui penggunaan water dispenser. Masukan Anda agar kebersihan wadah air dan gelas selalu terjaga telah kami sampaikan kepada tim Housekeeping sebagai poin evaluasi operasional harian yang penting. Terima kasih atas rekomendasi baik yang tetap Anda berikan. Kami berharap dapat kembali menyambut kedatangan Anda di Novotel Balikpapan untuk memberikan pengalaman menginap yang jauh lebih nyaman dan lancar di masa mendatang. Salam hormat, Dyah Kristiati Listianingtyas General Manager

Customer review rating 5.0/5

Ferry J. H. Business - Confirmed reviews ALL

Dear Mr. Ferry J. H., Thank you for choosing Novotel Balikpapan for your business trip and for sharing your wonderful feedback. As a highly valued ALL – Accor Live Limitless Platinum member, your loyalty means a great deal to us, and we are absolutely thrilled to receive your perfect 100/100 rating for your overall experience. It is fantastic to know that you enjoyed your room upgrade and that the welcome amenity exceeded your expectations. We are also delighted by your top scores for our cleanliness, team hospitality, and breakfast selection. Thank you once again for your excellent recommendation and continuous support. We look forward to welcoming you back to Novotel Balikpapan soon for another ultimate comfort experience. Warm regards, Dyah Kristiati Listianingtyas General Manager

Customer review rating 4.0/5

Sumarno S. Business - Confirmed reviews ALL

Dear Mr. Sumarno S., Thank you for choosing Novotel Balikpapan for your business trip and for sharing your constructive feedback. We are pleased to hear that you found your accommodation clean, well-prepared, and suited to your expectations, reflecting in your high scores for our rooms and cleanliness. Providing a comfortable and tidy environment is a top priority for us, and it is rewarding to know we met the mark in this area. However, we have taken note of your comments regarding our breakfast buffet. We sincerely apologize that the food variety and taste did not fully meet your expectations. Your feedback has been shared directly with our Chef and Food & Beverage team to ensure a more diverse selection for our guests in the future. Thank you once again for your valuable review and for your willingness to recommend our hotel. We look forward to welcoming you back on your next business visit to Balikpapan and providing you with a much-improved dining experience. Warm regards, Dyah Kristiati Listianingtyas General Manager

Customer review rating 4.0/5

Setyadi S. Business - Confirmed reviews ALL

Dear Mr. Setyadi S., Thank you for choosing Novotel Balikpapan for your business, As a valued ALL – Accor Live Limitless member, your loyalty and insights are highly appreciated, especially since you plan to stay with us frequently. We are delighted to hear that you found our hotel well-located, clean, comfy, and well-suited to your expectations. It is wonderful to know that our team provided a warm welcome, and we will be sure to pass along your special recognition to Anis for her outstanding contribution to your satisfaction. However, we have taken note of the specific areas where we fell short of delivering a perfect experience. We sincerely apologize for the inconvenience regarding the water heater stability. Our Engineering team has been notified to inspect and perform the necessary maintenance to ensure consistent hot water for our guests. Furthermore, we appreciate your constructive feedback regarding our breakfast. We are actively sharing your Constructive feedback with our Culinary and Food & Beverage teams to upgrade the overall taste of our meals and to improve our refill speed, ensuring a seamless dining experience even during peak hours. Thank you once again for your valuable review. We look forward to welcoming you back soon and providing you with an even better, more satisfying stay on your next business visit to Balikpapan. Sincerely, Dyah Kristiati Listianingtyas General Manager

Customer review rating 3.5/5

Tuti S. Business - Confirmed reviews ALL

Dear Bu Tuti, Thank you for choosing Novotel Balikpapan for your business trip and for taking the time to share your feedback. I am glad to hear that you enjoyed our rooms, service, and your time at the swimming pool. However, I am sorry that some of our restaurant food fell short of your expectations and tasted bland. Your comments have been shared with our culinary team to review our seasoning and flavor profiles. I also appreciate you raising important points regarding safety and cleanliness around the pool entrance. We will look into improving our floor maintenance to prevent standing water and ensure a safer environment for our guests. Additionally, your great suggestion regarding a dedicated spot for guests to hang towels they wish to reuse has been noted as we continue to strengthen our sustainability initiatives. Thank you again for your valuable review. We hope to welcome you back for an even better stay in the future. Warm regards, Anom Purboyanto General Manager

Other web-users rate our hotel

  • 111 reviews 9.1/10 Location
  • 297 reviews 7.6/10 Room
  • 297 reviews 8.6/10 Service
  • 7 reviews 7.1/10 WiFi
  • 174 reviews 8/10 Cleanliness
  • 121 reviews 8.5/10 Breakfast

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