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Novotel Balikpapan Hotel 5 stars

Customer review rating 4.0/5 2,539 reviews
Novotel Balikpapan
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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SEPINGGANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820820

Fax: (+62)542/732999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Twin Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Superior Room King-size Bed

  • Max. number of persons: 4
  • Area: From 32m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Deluxe Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 40m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 56m²

Executive Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 96m²

Executive Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 6
  • Area: From 106m²

President Suite Room with 1 king-size bed connect to 1 Superior Twin

  • Max. number of persons: 6
  • Area: From 106m²

Business Suite Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 80m²
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 64m²

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Photo non contractuelle / Strictly non binding

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,539 reviews

tripadvisor

TripAdvisor Rating 3.5/5

573 reviews

Comfort

Customer review rating 4.0/5

Rk Business - 17/02/2020 Confirmed reviews ALL

Comfortable bedroom but bathroom plumbing needs to be fixed.

Dear R., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share with our team and following up regarding your comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean humble service.quick response

Customer review rating 4.0/5

Juan C. H. Friends - 15/02/2020 Confirmed reviews ALL

Fast response clean humble. Good food. Nice room. Everything are good

Dear Juan Christian h., Thank you very much for the good rating for us. Should you have a plan for next visit, we will be looking forward to see you soon Best regards Niken Martanti Duty Manager

Good Hotel and Friendly

Customer review rating 4.0/5

F. Business - 13/02/2020 Confirmed reviews ALL

Novotel balikpapan always been my first priority for staying in Balikpapan. Clean room, friendly staffs and cozy. Only need to improve the breakfast variation menu.

Dear Najmul F., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niken Martanti Duty Manager

Need improvement regrading support specaillay service support (long phone call etc)

Customer review rating 4.0/5

Em Business - 07/02/2020 Confirmed reviews ALL

Room good service

Edy M. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Balikpapan. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan mendapatkan pelayanan yang lebih baik lagi dari kunjungan sebelumnya. Hormat kami, Niken Martanti Duty Manager

Located nearby most of the food, shopping and entertainment area

Customer review rating 4.0/5

Hamzah Business - 06/02/2020 Confirmed reviews ALL

Great facilities Restaurant provide awesome food, especially the pastries were delicious. Staff are helpfull and great..from security up to manager never stop greeting with full of smile everyday.

Dear Hamzah J., Thank you for taking the time to review Your stay with us. We appreciate that You give us good rating. We hope that you will give us opportunity to better serve You in the near future Sincerely, Niken Martanti duty Manager

Good business stay

Customer review rating 4.0/5

Eri J. Business - 03/02/2020 Confirmed reviews ALL

Spacious room, lobby, and restaurant. Easy check in / out. Suitable place for business stay

Dear Eri J., Thank you very much for the good rating for us Should you have a plan for next visit, we will be looking forward to see you soon Sincerely, Niken Martanti Duty Manager

Rare Experience

Customer review rating 4.0/5

Wulan Business - 03/02/2020 Confirmed reviews ALL

1. Lift location a little hard to find, I take a wrong lift which only able to reach 2nd fl. This wrong lift more easy accessible for a guest which already come from Reception. 2. No Menu Book in my room. 3. Call from my room to room service and reception end up in busy tone line. 4. Call from my room to operator, forward it somewhere end up in a call without any tone. 5. Combination of 2-4 and tired from my flight end up with fell a sleep on hungry stomach. 6. Very appreciate this hotel already eliminate water bottled. This make me fill overall score as 8 (not 6). 7. Effortless check in and check out.

Wulan Y. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Balikpapan. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Niken Martanti Duty Manager

Good stay for business

Customer review rating 4.0/5

Andrea Business - 03/02/2020 Confirmed reviews ALL

I had a good welcome and the process for check in and checkout was well done. Good restaurant with various choice of western and asian food. I had a good advice for the dinner by the restaurant responsible in charge, thanks to her.

Dear Andrea D., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niken Martanti Duty Manager

Awesome

Customer review rating 4.0/5

Wawan Families - 02/02/2020 Confirmed reviews ALL

Good

Wawan A. yang terhormat, Terima kasih atas komentar positif dan empat bintang yang telah anda berikan Kami berharap dapat menyambut kedatangan anda selanjutnya di Novotel Balikpapan Salam Hangat, Niken Martanti Duty Manager

Old hotel.

Customer review rating 4.0/5

Ferry Business - 01/02/2020 Confirmed reviews ALL

I have 2 days meeting in the ballroom - old carpet and stinky. Stay at romm #616 but the guest next door snooring so loud, and successfully moved to #620. Broken wash basin and bath tub at #616, replace please. Overall, good stay

Dear Ferry M., Warmers greeting from Novotel Balikpapan. We very much appreciate your comments regarding your stay at our Hotel. I will share your comment with our team I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Niken Martanti Duty Manager

Great stay

Customer review rating 4.0/5

Desy Families - 30/01/2020 Confirmed reviews ALL

Great stay in Novotel especially during breakfast where the chef was able to freshly cook vegetarian meal for one of us.

Dear Mrs. Desy Female Elisia S., We thank you for your great review for us. We are glad to see that you had a memorable experience with us. We wish to welcome you back at Novotel Balikpapan in near future. Best regards, Dewi Ningsih Duty Manager

Good stay but you need to put comb on your toiletry

Customer review rating 4.0/5

Hesti M. Families - 28/01/2020 Confirmed reviews ALL

Clean, comfy and good bed

Dear Mrs. Hesti M., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Quick business trip nice stay

Customer review rating 4.0/5

Yawar S. Business - 27/01/2020 Confirmed reviews ALL

Novotel Balikpapan is in the city center. Staff is very nice and cooperative and my stay was comfortable. I wasn't happy with the cleanliness in the room toilets and I wasn't given smoke free room due to unavailability. Breakfast was fine but I think a bit more international food needs to be added, fresh juice was missing and Coffee wasn't good.

Dear Mr. Yawar S., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad that overall you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations especially for our room cleanliness and the taste of the coffee, and allow me to express my sincerest apologies. Please know that steps are being taken to fix and improve the service of our company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Good stay

Customer review rating 4.0/5

Sudi Business - 26/01/2020 Confirmed reviews ALL

Check-in experience is smooth. Nice big hotel with all the necessary facilities. Need improvement in overall maintenance from change of carpets to painting of the rooms. Trash bins are really in a very bad shape and need immediate replacements. I have asked the front desk while checking-out to send my invoice copy to my email address but till date I have not received it. Little disappointing with respect to Novotel standards. Excepts those above things overall experience is not bad.

Dear Mr. Sudipta B., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. You will be pleased to know that we are on process to renovate our rooms and as well other areas such as fitness or meeting rooms as it remains a key focus of our commitment to guests in providing new and exciting experiences. Please do let me know directly on your next planning, and I will be please to facilitate your stay. We would like to thank you for choosing to stay at Novotel Balikpapan and we look forward to welcome you back on your future visit. Sincerely, Dewi Ningsih Duty Manager

Good stay

Customer review rating 4.0/5

Wisnu Business - 26/01/2020 Confirmed reviews ALL

Not the first time stay in this hotel. The location is good, the building sort of old but well maintained (except some of the towels already yellowish, stain in bathtub), the food was okay but the serving time was a bit too long. Although, it was a bit noisy (foot steps and someone was running) from upstairs room, also an event held on the pool at night with live music on weekdays.

Dear Mr. Wisnu W., We truly appreciate your patronage towards Novotel Balikpapan and I am concerned to read your stay here was not the experience you had rightfully expected for. I am very sorry to hear about your unsatisfactory experiences with the room cleanliness and the food service during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

Conveniently located and managed with a personal touch

TripAdvisor rating 3.5/5

894tourist Business - 25/01/2020 TripAdvisor review

Excellent service. Great ecological awareness (instead of plastic bottles, you get a refillable glass flask to use with water coolers in the hallway). I'd give it 5 stars if it had more consistent wifi.

Dear Reviewer, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

Strategic Location

Customer review rating 4.0/5

Calvin Couples - 24/01/2020 Confirmed reviews ALL

I enjoy stay here, the hotel location is strategic. My suggest for the room need to be re-decorated because it feels a little bit old. Overall satisfied.

Dear Mr. Yohanes Calvin G., Thank you for taking the time to share your stay in Novotel Balikpapan. Thank you for your feedback for the renovation. In this case, we need to inform you that we are still in the process of updating the carpet and wallpaper our way gradually. We hope you can stay in the next visit. See you again at Novotel Balikpapan. Kind regards, Dewi Ningsih Duty Manager

fairly quiet location in the middle of the city

Customer review rating 4.0/5

Supris R. Couples - 23/01/2020 Confirmed reviews ALL

took sometime for check in by by filling out the check-in form twice, swimming pool does not seem well maintained with damage to some equipment around the pool that has been damaged, the former shoes on the seat cushion, the dirt of the former event at night and which includes endangering the existence of several screw nails lying on the floor, the floor and the garden is not properly maintained good breakfast, the breakfast is very varied and tasty, I really like the idea of ​​water refill, reduce the use of plastic for toiletries

Dear Mr. Supris R., Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please feel free to contact us thru email at du… for sharing your previous stay in detail and to prepare your next reservation. Sincerely, Dewi Ningsih Duty Manager

Good stay

Customer review rating 4.0/5

M**** Business - 22/01/2020 Confirmed reviews ALL

Good hotel Some improvement: Room 527 washtafel sink need to be fixed since the water takes long time to get into the pipe. To provide special request which enable visitor to order special vegan menu for main dishes during breakfast.

Dear Mrs. M. Maria, Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Comfortable stay

Customer review rating 4.0/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Very comfortable room with a great view from the swimming pool.

Dear Mr. Badroel Rizwan B., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback especially regarding our room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Duty Manager
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