Dear Ms. Sarah S. H., Thank you for taking the time to share your feedback with us following your stay at Novotel Balikpapan. As a valued ALL Accor member, your input is greatly appreciated. We are glad to know that you had a comfortable stay and enjoyed our service, cleanliness, and facilities. At the same time, we sincerely apologize for the inconvenience caused by the malfunctioning kettle in your room. Please be assured that our engineering team has been notified to check and address this issue promptly. Thank you once again for your review, and we hope to have the pleasure of welcoming you back for an even smoother experience on your next visit. Warm regards, Dyah Kristiati Listianingtyas General Manager Novotel Balikpapan

Dear Mr. Ikhrom M., Thank you for taking the time to share your feedback following your recent business stay at Novotel Balikpapan. We are delighted to hear that you had a comfortable stay, enjoyed our strategic location, and recommended our hotel. We also appreciate your constructive feedback regarding the Wi-Fi connectivity and ease of access; your comments have been shared with our team to help us improve our services. We look forward to welcoming you back on your next visit to Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager Novotel Balikpapan

Dear Mr. Runar C. F., Thank you for taking the time to complete our guest satisfaction survey following your recent business stay at Novotel Balikpapan. We are delighted to hear your generous praise for our team and restaurant staff, rating them 100/100 for their friendliness. However, we sincerely apologize for the issues you experienced regarding the food temperature at breakfast and with à la carte orders, as well as the concerns you noted regarding dust in the room, worn electrical wall outlets, and unstable Wi-Fi connection. Please rest assured that we take your feedback on food temperature and safety very seriously. Your comments have been shared directly with our Executive Chef and F&B management team to inspect our warming equipment and enforce strict temperature monitoring standards immediately. Furthermore, our Engineering and Housekeeping heads have been instructed to conduct thorough inspections and maintenance on room dust control and electrical fittings. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with a vastly improved experience. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Mr. Stephen W., Thank you for taking the time to complete our guest satisfaction survey following your stay at Novotel Balikpapan. As a member of ALL – Accor Live Limitless, we truly appreciate your loyalty and feedback. We are pleased to know that you found the hotel to be very clean during your visit. At the same time, we acknowledge your comment regarding our location feeling a bit remote, as well as your feedback on accessibility. We appreciate this perspective and are always happy to assist our guests with local transportation arrangements or guidance to make navigating around the city as effortless as possible. Thank you once again for sharing your review. The entire team at Novotel Balikpapan looks forward to the opportunity of welcoming you back on your next trip to the area. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Mr. Tallat K., Thank you very much for sharing your review and for your continued trust in making Novotel Balikpapan your preferred home away from home whenever you visit the city. As a member of ALL – Accor Live Limitless, your loyalty is deeply appreciated by our entire team. We are delighted to hear that you enjoyed the stunning sea views from our pool area, especially during sunrise and sunset. It is also wonderful to know that you found our team courteous and professional, and that your arrival, check-out, and Wi-Fi experiences were seamless. Thank you once again for your loyalty and warm feedback. The entire team at Novotel Balikpapan looks forward to welcoming you back on your next business trip! Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Mr. ABHAY S. M., Thank you very much for rating your stay with a perfect 100/100. As a Platinum member of ALL – Accor Live Limitless, your continued loyalty is deeply appreciated by our entire team. We are delighted to hear that you had a comfortable stay during your business trip to Balikpapan and that you found our location convenient, our rooms clean, and our services seamless from booking to check-out. Thank you for your warm recommendation and dedicated support. The team at Novotel Balikpapan looks forward to welcoming you back on your next official visit! Warm regards, Dyah Kristiati Listianingtyas General Manager

Yth. Bapak Zachryanto R., Terima kasih atas ulasan serta penilaian yang sangat baik mengenai pengalaman menginap Anda di Novotel Balikpapan. Kami sangat senang mengetahui Anda menikmati kenyamanan kamar, kebersihan, kelezatan hidangan sarapan, serta lokasi strategis kami. Di sisi lain, kami memohon maaf atas kelalaian tim Front Desk yang tidak menawarkan welcome drink saat proses kedatangan Anda. Catatan ini telah kami sampaikan kepada tim terkait untuk memastikan konsistensi pelayanan di area resepsionis. Kami juga mengapresiasi masukan berharga Anda mengenai penggunaan botol kaca terkait program keberlanjutan lingkungan kami. Terima kasih atas rekomendasi serta masukan konstruktif yang Anda berikan. Kami berharap dapat menyambut kedatangan Anda kembali pada kunjungan bisnis berikutnya. Salam hangat, Dyah Kristiati Listianingtyas General Manager

Yth. Ibu Dini S. W., Terima kasih banyak atas kesediaan Anda memberikan penilaian sempurna mengenai pengalaman menginap Anda di Novotel Balikpapan. Kami sangat senang mengetahui bahwa pengalaman Anda menginap kali ini bersama pasangan memberikan kesan yang segar dan terasa baru dibandingkan dengan kunjungan sebelumnya. Apresiasi tinggi yang Anda berikan untuk seluruh aspek pelayanan—mulai dari proses check-in, kenyamanan dan kebersihan kamar, koneksi Wi-Fi, hingga pelayanan seluruh tim kami—sangat berarti bagi kami. Kesan positif dan kepuasan Anda menjadi dorongan semangat yang luar biasa bagi kami untuk terus melakukan perbaikan dan inovasi demi menghadirkan kenyamanan terbaik di setiap kunjungan. Terima kasih atas rekomendasi serta kepercayaan Anda pada Novotel Balikpapan. Kami sangat menantikan kedatangan Anda dan pasangan kembali pada kunjungan berikutnya! Salam hangat, Dyah Kristiati Listianingtyas General Manager

Dear Motofeanu F. S. , Dear Valued Guest, Thank you for sharing your detailed feedback and for giving us an 80/100 rating following your stay at Novotel Balikpapan. As an ALL - Accor Live Limitless member, your loyalty and honest insights are highly valuable to us. We are pleased to know that you enjoyed our convenient location, friendly team, varied breakfast selection, and daily housekeeping service during your stay with your partner. However, we sincerely apologize for the shortcomings you experienced regarding room amenities and soundproofing: Room Amenities & Setup: We have addressed your comments with our Housekeeping team regarding the missing dental kit for the second guest and the towels provided. We will ensure our pre-arrival inspection procedures are tightened so that all room setup and amenity allocations accurately reflect the number of registered guests. Thank you once again for your constructive review. We truly appreciate your feedback and hope to welcome you back for an improved stay in the future. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Tony S., Terima kasih banyak atas kesediaan Anda memberikan penilaian sempurna mengenai pengalaman menginap Anda di Novotel Balikpapan. Sebagai anggota setia ALL - Accor Live Limitless, kesetiaan dan masukan Anda sangat berharga bagi kami. Kami sangat senang mengetahui bahwa Anda dan pasangan menikmati kenyamanan kamar kami yang telah direnovasi, tempat tidur yang nyaman, serta ukuran kamar yang luas. Apresiasi Anda terhadap seluruh fasilitas dan pelayanan tim kami menjadi motivasi besar bagi kami untuk terus menjaga standar kualitas pelayanan terbaik. Terima kasih atas kepercayaan serta kesetiaan Anda pada jaringan Accor. Kami sangat menantikan kedatangan Anda kembali di Novotel Balikpapan pada kunjungan berikutnya! Salam hangat, Dyah Kristiati Listianingtyas General Manager

Dear Ahmad R. Z., Terima kasih banyak atas kesediaan Anda memberikan penilaian yang sangat baik mengenai pengalaman menginap Anda di Novotel Balikpapan. Sebagai anggota setia ALL - Accor Live Limitless, dukungan dan kepercayaan Anda sangat berarti bagi kami. Kami senang mengetahui bahwa perjalanan bisnis Anda berjalan lancar serta Anda merasa puas dengan kualitas koneksi Wi-Fi, sinyal seluler, tekanan/kualitas air, hingga pelayanan tim check-in dan check-out kami. Apresiasi serta kesetiaan Anda pada jaringan Accor menjadi motivasi besar bagi seluruh tim untuk terus konsisten memberikan pelayanan yang terbaik. Kami sangat menantikan kedatangan Anda kembali di Novotel Balikpapan pada kunjungan-kunjungan berikutnya! Salam hangat, Dyah Kristiati Listianingtyas General Manager

Dear Lee S., Thank you very much for your outstanding rating and for your continued loyalty as a Diamond member of ALL - Accor Live Limitless. Having you as our long-term guest for over three years is a true honor for all of us at Novotel Balikpapan. We are delighted to hear that our team consistently makes you feel comfortable and welcomed, and we have passed along your special mention to Mas Edi, who will be thrilled to know his service made a positive impression. Culinary Variety & Quality: Your suggestions regarding international cuisine options (Korean, Japanese, Italian, and French), meat sourcing for our steaks, and adjusting seasoning/saltiness in our dishes have been shared directly with Executive Chef and Food & Beverage team for continuous menu improvement. Gym Equipment Maintenance: We apologize for the inconvenience caused by the fitness center equipment. Our teams will implement a daily inspection checklist to ensure all gym equipment is routinely serviced and fully operational. Wi-Fi Speed: We are currently reviewing our network infrastructure to improve connection speeds and overall stability for our guests. Thank you once again for your loyalty, warmth, and insightful feedback. We remain committed to making Novotel Balikpapan your home away from home, and we look forward to serving you again soon. Warmest regards, Dyah Kristiati Listianingtyas General Manager

Dear Mr. Umberto L., Thank you for taking the time to complete our guest satisfaction survey following your recent business trip to Novotel Balikpapan. While we are pleased to know that our central location and the service from our check-in team met your expectations, we are deeply concerned and saddened to read your comments regarding the cleanliness of your accommodation, specifically the daily upkeep of the bathroom and the unacceptable odor you experienced. Please accept our sincerest apologies for this lapse in our housekeeping standards. Cleanliness is one of our top priorities, and your feedback has been shared immediately with our Executive Housekeeper to ensure more rigorous daily inspections and corrective training are conducted so this does not happen again. We also appreciate your feedback regarding the breakfast selection. We have noted your request for a wider variety of continental options, and our culinary team will look into expanding our menu to better cater to our international guests. As a valued ALL - Accor Live Limitless member, your loyalty means a lot to us, and we are committed to regaining your trust. We hope you will give us another opportunity to welcome you back in the future for a significantly improved and flawless stay. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Ms. Runi K. R., Thank you for taking the time to share your feedback. We are absolutely delighted to know that you had a comfortable stay. It is wonderful to hear that your check-in process was seamless and that Anis and Michael provided such helpful, friendly, and attentive assistance, especially in resolving the booking difficulties related to your company's arrangements. I will gladly pass along your compliments to both of them, as well as the rest of the front desk team, for clearly elaborating on our facilities. We are also very pleased to read your positive notes regarding our sustainability efforts, specifically our initiative to use water jugs and dispensers instead of single-use plastic bottles. At the same time, we appreciate your constructive feedback regarding our dining options. Your comments about the breakfast selection and the suggestion to improve the taste of our Japanese cuisine at our main restaurant have been shared with our culinary team for review and refinement. Thank you once again for your high recommendation. We look forward to welcoming you back for an even better dining and stay experience on your next visit to Balikpapan. Warm regards, Dyah Kristiati Listianingtyas General Manager

Yth. Bapak Agung K. N., Terima kasih telah memilih Novotel Balikpapan dan meluangkan waktu untuk membagikan pengalaman Anda. Sebagai anggota ALL – Accor Live Limitless Platinum, loyalitas dan masukan Anda sangat bernilai bagi kami. Kami sangat senang mengetahui bahwa sebagian besar aspek masa menginap Anda berjalan dengan baik, mulai dari proses check-in, pelayanan tim kami, hingga fasilitas WiFi. Namun, kami memohon maaf yang sebesar-besarnya atas ketidaknyamanan yang ditimbulkan oleh kendala AC yang bocor di kamar Anda. Laporan ini telah kami teruskan langsung ke tim Engineering untuk segera diperiksa dan ditangani agar kenyamanan kamar tetap terjaga. Kami juga sangat berterima kasih atas catatan Anda mengenai inisiatif keberlanjutan kami melalui penggunaan water dispenser. Masukan Anda agar kebersihan wadah air dan gelas selalu terjaga telah kami sampaikan kepada tim Housekeeping sebagai poin evaluasi operasional harian yang penting. Terima kasih atas rekomendasi baik yang tetap Anda berikan. Kami berharap dapat kembali menyambut kedatangan Anda di Novotel Balikpapan untuk memberikan pengalaman menginap yang jauh lebih nyaman dan lancar di masa mendatang. Salam hormat, Dyah Kristiati Listianingtyas General Manager

Dear Mr. Ferry J. H., Thank you for choosing Novotel Balikpapan for your business trip and for sharing your wonderful feedback. As a highly valued ALL – Accor Live Limitless Platinum member, your loyalty means a great deal to us, and we are absolutely thrilled to receive your perfect 100/100 rating for your overall experience. It is fantastic to know that you enjoyed your room upgrade and that the welcome amenity exceeded your expectations. We are also delighted by your top scores for our cleanliness, team hospitality, and breakfast selection. Thank you once again for your excellent recommendation and continuous support. We look forward to welcoming you back to Novotel Balikpapan soon for another ultimate comfort experience. Warm regards, Dyah Kristiati Listianingtyas General Manager

Dear Mr. Sumarno S., Thank you for choosing Novotel Balikpapan for your business trip and for sharing your constructive feedback. We are pleased to hear that you found your accommodation clean, well-prepared, and suited to your expectations, reflecting in your high scores for our rooms and cleanliness. Providing a comfortable and tidy environment is a top priority for us, and it is rewarding to know we met the mark in this area. However, we have taken note of your comments regarding our breakfast buffet. We sincerely apologize that the food variety and taste did not fully meet your expectations. Your feedback has been shared directly with our Chef and Food & Beverage team to ensure a more diverse selection for our guests in the future. Thank you once again for your valuable review and for your willingness to recommend our hotel. We look forward to welcoming you back on your next business visit to Balikpapan and providing you with a much-improved dining experience. Warm regards, Dyah Kristiati Listianingtyas General Manager