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Novotel Balikpapan Hotel 5 stars

Customer review rating 4.0/5 2,731 reviews

ALLSAFE approved hotel

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Novotel Balikpapan
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+ 23 Services

Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SEPINGGANPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shoppingPaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 balikpapan
indonesia

Tel: +62542820820

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS :-1.275971, 116.834801

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Twin Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room King-size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 king-size bedNon contractual photo

Accessible room
  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 56 m² / 603 sq ft
  • High speed internet
  • Satellite/cable colour TV

Executive Room with 1 king-size bedNon contractual photo

  • Max. number of persons: 4
  • Area: From 96 m² / 1033 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with 1 king-size bed connect to 1 Superior TwinNon contractual photo

  • Max. number of persons: 6
  • Area: From 106 m² / 1141 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

President Suite Room with 1 king-size bed connect to 1 Superior TwinNon contractual photo

  • Max. number of persons: 6
  • Area: From 106 m² / 1141 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

COLORS

Type of cuisine: International

Colors restaurant overlooks the swimming pool and features evening entertainment and Mediterranean and Asian cuisine.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Lunch

10:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COLORS BAR

Non contractual photo

Perfect place for apperitif and trendy music with tapas food.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

O2 LOUNGE

Non contractual photo

Open daily from 10AM to 1AM Located next to The Square and overlooking the sea. The perfect place to meet friends with wide variety of cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

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ALL Rating 4.0/5

2,731 reviews

tripadvisor

TripAdvisor Rating 3.5/5

582 reviews

Room service a bit dissapointed

Customer review rating 3.0/5

Adjie Business - 06/04/2021 Confirmed reviews ALL

many times called room service but no body answers. poor breakfast collection.

Good Service

Customer review rating 5.0/5

Indra M. Business - 05/04/2021 Confirmed reviews ALL

Amazing services from all hotel's staff

Customer review rating 2.0/5

Bella Friends - 28/03/2021 Confirmed reviews ALL

Back then whenever I came to Balikpapan, I often stayed in Novotel due to its hospitality and comfort. But this time was kinda a bad experience. No one helped me to carry my baggages, the receptionist seemed confused, there were insects around the fruits and salad bar, most of the employees seemed unprofessional because whenever I asked for something they replied with “Sebentar saya tanyakan ke senior saya” and never came back with answers. Thank you

Hotel for covid isolation, omg

TripAdvisor rating 1.0/5

pulunaga Business - 27/03/2021 TripAdvisor review

Just realized this hotel is used for covid isolation, so 1 night was enough and moved to other hotel. I got information after I paid for my stay. I dont think I will stay here again till the isolation is over, even I am GOLD member of ALL

Dear Palunaga, Thank you for your time to share your experience. Sorry to hear about your miss feeling , we would like to inform you that we are not a Covid Isolation Hotel, we follow strict protocol and all guests that stay with us need to show Antigen or PCR result. In any case, no Positive guests are allowed to stay with us, this to protect our Staff and the Corporate that Trust us since already 1 year in properly handling this crisis to protect their Team.The information you received might be alterate or not accurate. I would be glad to share further with you about this matter, Regards, Florent Michaud General Manager Novote Ibis Balikpapan

good stay, nice experience, good staff,

Customer review rating 4.5/5

Adryan W. B. S. Business - 25/03/2021 Confirmed reviews ALL

with the limitation since some of the guest are smoking inside the room, overall experience was a good stay. some staff try to give their best effort to make the best experience. some of the intern however need to give more confidence while having their role in connection with guest.

Novotel 18-22 March 2021

Customer review rating 3.0/5

Kusuma Business - 22/03/2021 Confirmed reviews ALL

Hi Novotel, I stayed from 18th-22nd March 2021. For the room, it was very clean (very good), the AC was cool (very good), the internet had been improved (last time I stay 5th-15 March 2021) internet was very slow, high latency, thus affect live meeting comms. Things I hope you guys improve is the water heater in room 437. I complained 3 times, 3 times also technician work on that, but the water was only slight warm-cold, not as hot as other room / standard hotel room. I asked for swap the room but the staff insist to keep sending technician to fix it. Eventually, the hot water had not been fixed normally. I lost my trust, in the other city, I like Novotel like Surabaya and other. But this time, I felt like they don't address the problem properly. What they did is just try to fire fight temporarily, but did not solve the root cause or problem. I hope you guys improve.

Dear Mr. Pradipta G., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with our improvement. Sincerely, Florent Michaud General Manager Novotel Ibis Balikpapan

Good stay, well location...

Customer review rating 3.5/5

Ibnu J. P. Business - 15/03/2021 Confirmed reviews ALL

Breakfast begins to well performance since Pandemic Covid 19 downgraded all services of hotels...

Old school hotel with Poor Maintenance

Customer review rating 3.0/5

Mohamad R. P. P. Business - 12/03/2021 Confirmed reviews ALL

Overall 4 days is good enough but Food and Room Service is Bad, lift button no lights, specialy for 7th floor button, pools no water, lobby so dark and under construction.

Dear Mohamad Rig P., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding Food & Room Service, meanwhile, we apologize for any inconvenience caused our pool and lobby area is under construction. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on email gm… if you wish to discuss this matter in further details. Sincerely, Florent Michaud General Manager Novotel Ibis Balikpapan

I will never go back to this place again

Customer review rating 1.0/5

Bgun Business - 06/03/2021 Confirmed reviews ALL

Extremely dissatisfied with the hospitality and the room condition.

Dear Mr. Boaz g., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly through my email gm@novotelbalikpapan if you wish to discuss this matter in further details. With warm regards, Florent Michaud General Manager Novotel Ibis Balikpapan

Never stay at Novotel hotel again anywhere!

Customer review rating 0.5/5

Shane C. Business - 03/03/2021 Confirmed reviews ALL

Stressfully and very old Motel, never again or companies i now in Indonesia, i will give bad report to them in the future.

Dear Shane Stephen C. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Florent Michaud General Manager Novotel Ibis Balikpapan

Good room, near to mall

Customer review rating 3.5/5

Edward S. Business - 27/02/2021 Confirmed reviews ALL

Television is bad please repair and enhance the siaran

Dear Mr. Edward S., Thank you for giving us your time to get us on Novotel Balikpapan. we sincerely apologize for the Television problem you experienced during your stay. We have delivered it to the Engineering team. We will do checks and repairs so as not to happen again in the future. Thank you for your willingness to share your experience with us and we hope that you will give us a chance to serve you better in the near future. Sincerely yours, Dewi Ningsih Duty Manager

good stay

Customer review rating 4.0/5

Firman Business - 20/02/2021 Confirmed reviews ALL

good stay

Dear Mr. Firman A., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Good stay during quarantine prior offshore job.

Customer review rating 4.5/5

Arius Business - 19/02/2021 Confirmed reviews ALL

I happy returning to stay with Novotel Balikpapan. This second time my quarantine with Novotel.

Dear Mr. Arius W., We thank you for your great review for us. We are glad to see that you had a memorable experience with us. We wish to welcome you back at Novotel Balikpapan in near future. Best regards, Dewi Ningsih Duty Manager

As expected, Well Service

Customer review rating 4.0/5

Anonymous Business - 18/02/2021 Confirmed reviews ALL

Good Service, particularly for breakfast it's awesome, I did valentine dinner last time. the steak is nice

Dear Mr. Jefri B., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Good room, near to mall

Customer review rating 4.0/5

Edward S. Business - 01/02/2021 Confirmed reviews ALL

Comfort room, services

Dear Mr. Edward S., Thank you for your feedback to Novotel Balikpapan. We hope to welcome you again in the nearest future. Sincerely, Jurice Elviera M. Front Office Manager

Good stay

Customer review rating 5.0/5

Andrew Business - 31/01/2021 Confirmed reviews ALL

Nice neat and comfortable rooms. Was a 2 night quarantine stay and food was much better than other quarantine hotels I have stayed at.

Dear Mr. Andrew W., Really appreciate for your positive feedback. We will maintain the consistency to provide good product & services to our guests. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurice Elviera M. Front Office Manager

Conveniently located and managed with a personal touch

TripAdvisor rating 4.0/5

894tourist Business - 25/01/2020 TripAdvisor review

Excellent service. Great ecological awareness (instead of plastic bottles, you get a refillable glass flask to use with water coolers in the hallway). I'd give it 5 stars if it had more consistent wifi.

Dear Reviewer, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

Business Stay 12.Dec.19

TripAdvisor rating 4.0/5

capteugenesebastian Business - 19/12/2019 TripAdvisor review

Efficient, Professional service. Rooms were clean and with sufficient supplies. Breakfast was the only meal I had whilst I stayed at the hotel, enjoyed the wide variety of spread offered. Being a Accor Platinum member was always acknowledged.

Dear Mr. Eugene S, Thank you for your loyalty as our All Member and taking the time to share your recent experience at our hotel. It is a pleasure to know that your recent stay was excellent. We appreciate your recommendation and we look forward to welcoming you back on your next visit. Warm regards, Dewi Ningsih Duty Manager

The Most Value for Money Hotel in Balikpapan

TripAdvisor rating 5.0/5

arief710 Business - 16/12/2019 TripAdvisor review

Novotel still my first choice hotel in Balikpapan. This hotel always show high standard of hospitality. Once again I would like to says thanks to all hotel staff (DM, FOM, front office, restaurant, cleaning service & many other) by always do the best for the hotel Guest.

Dear Mr. Arief , We thank you for taking your time to give us review about your stay experience at Novotel Balikpapan. We are glad to see that your stay has met your expectation. We hope for your next arrival will be more memorable for you. Should you need any further assistance to plan your next booking, please do not hesitate to contact me thru the email at dutymanager@novotelbalikpapan.com Thank you and we are looking forward to see you again. Best regards, Dewi Ningsih Manager

Very nice, best hotel in Balikpapan

TripAdvisor rating 4.0/5

RezaBulus Business - 10/12/2019 TripAdvisor review

Let's cut the chase. You won't find any better hotel than Novotel in Balikpapan (especially if you're staying at Deluxe or better room). The breakfast is splendid, the staff are courtesy from front desk to room cleaner, the room is maintained clean, and quiet.

Dear Mr. RezaBulus, Warms Greetings from Novotel Balikpapan. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

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