Novotel Balikpapan

The check in process too long

At first I was quite amazed with how cheap the hotel was even though my room is quite spacious and has bath tub in it. However, not long after I noticed that the furniture in this room is quite old and almost all of them have been stained due to old age. The breakfast was decent, there are several coffee machines with different beans that I appreciated. At night, the rooms corridor is gloomy and almost spooky, unlike the main lobby. The hotel staffs attitude could be improved, even though there was no problem with my check-in process, the FO staff did not take her time to explain what are the hotel facilities, what time and where I should have my breakfast, etc. During my checkout, when I brought several luggages to my taxi, the hotel security only looked at us and did not offer any help at all, which should be a standard for a hospitality industry.

The service is average

I always happy everytime I checked-in at Novotel Balikpapan,superb hotel in the middle of Balikpapan CIty.I had late checked-in on August 30th at 19:45 PM for quarantine before I have PCR test to go to my work site at PERTAMINA.Unfortunately the reserved in room Dinner was not delivered till 10:00 PM.I called room service and restaurant several time, till they sent me the dinner at 10:30 PM.They said they missed my room on first delivery.So I got late sleep on my first night stay. It was on second day of my quarantine after I had PCR Test.In the afternoon I had health clearance to go on site on next day ,after the clinic inform me for Negative result of PCR. What a beautiful seaview I had on room 410.Lucky me a beautiful lady on the swim pool had dancing ,listen the music on her Iphone.Enjoyed her moment.Ce La Vie!!! It was in the evening after on time in room dining, but I still had no idea why my laundry still not delivered.I had to call receptionist by 10:00 PM just to have information that they had issue with laundry delivery due to technical issue on the washing machine.So I asked her (the receptionist) to inform room service to put my laundry in front door,because I have to get early check-out for morning transport.It was boring quarantine day, thanks for fast internet wi-fi , it helped me kill the time though. I felt something wrong with the room service on this business trip.I hope they will improve just like they used to be,or event better.Anyway, I love Novotel Balikpapan.

Novotel Balikpapan needs to step up. Have reported multiple times during past stays that AC is not cold enough so I didn’t even use the blanket when sleeping. Some cockroaches were found in colleagues’ rooms who stay at the hotel at the same time. We had a group dinner that took tooooo long to prepare and served when there were hardly any guests at the restaurant. The shower valve was leaking which limit water supply to shower head. Toilet bowl that looks like hadn’t been cleaned for a long time. Toilet water was also leaking to the floor on my last day there.