Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.2/5 560 reviews

Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  560 reviews

TripAdvisor Rating  3.5/5  621 reviews

Need Improvement - Cupboard & Hot Elevator

Customer review rating 3.0/5

Andrei Solo - Confirmed reviews ALL

- The cupboards are getting old and don't close properly. - The hot elevator has no air conditioning or ventilation

Dear Andrei Y., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nisa A.H. Asst. FOM Novotel Balikpapan

always pleased

Customer review rating 4.5/5

Kt Solo - Confirmed reviews ALL

Nice and friendly staff and very welcomed especially being All Accor member

Dear Kunalan T., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nisa A.H. Asst. FO Manager Novotel Balikpapan

Location is nice

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Easy access to center of city.

Dear Jotaro U., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem about the cleanliness and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nisa A.H. Asst. FO Manager Novotel Balikpapan

What a stay ! <3

TripAdvisor rating 5.0/5

DwiDuwi Couples - TripAdvisor review

Although the building needs a little touch-up, the overall experience is GREAT! the check-in and also check-out processes were fast. thanks to this we could get into our room as soon as possible and went to the airport with no rush. overall staff is courteous and the food was awesome!

Dear DwiDuwi, Greetings from Novotel Balikpapan. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is really pleasing and motivating for us, we are glad to know in overall you were satisfied with every effort that we make here in Novotel Balikpapan. We would like to thank you for choosing to stay at Novotel Balikpapan and we look forward to welcome you back on your future visit. Best regards, Dewi Ningsih Duty Manager

coziest hotel in town

TripAdvisor rating 5.0/5

ilhamwahyuajee Couples - TripAdvisor review

What I like: The Lobby is clean and spacious The front liner is VERY INFORMATIVE ;) (one of them told me the best place to have cotto Makassar and it's near the hotel) The Gym is well equipped The breakfast selections are varied! What I don't like: My staying period is too short :)) Thank You for making my stay enjoyable

Dear Bp. ilhamwahyuajee, We appreciate for your time to share your stay experience with us. We are glad to know that our lobby, breakfast and the Gym were successfully met your expectation. We have shared your constructive feedback to keep motivating our team in doing the best for our guests. Once again, thank you very much and we are looking forward for your next arrival soon. Best regards, Dewi Ningsih Duty Manager

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Other web-users rate our hotel

  • 51 reviews 8.8/10 Location
  • 327 reviews 7.5/10 Room
  • 285 reviews 7.4/10 Service
  • 15 reviews 6.4/10 WiFi
  • 152 reviews 6.2/10 Cleanliness
  • 111 reviews 8.3/10 Breakfast
  • 9 reviews 10/10 Beach

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ibis Balikpapan

3 stars

At 29 m

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