Novotel Balikpapan

Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.1/5 463 reviews

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Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS:-1.275971, 116.834801

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  463 reviews

TripAdvisor Rating  3.5/5  592 reviews

So

Customer review rating 3.0/5

S. Business - Confirmed reviews ALL

The room is good but not the food

Bad experience

Customer review rating 2.0/5

Hari Friends - Confirmed reviews ALL

Not satisfied

Dear Hari P., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations and feel sad to read the challenge that you encountered. I have been through your detailed feedback and shared with the Team, especially for the dusty room and cold breakfast that not suppose to be. Related the Lift, I'm sorry that my team have not been able to answer you in a better way. Effectively, the day you stayed with us we had a challenging time with our elevator system, in a positive side, we will fully renovate our lift next September for better experience.. Beside those miss, I do hope that you will give us the opportunity to better serve you in the near future, please feel free to contact me directly for your booking process. Sincerely, Florent General Manager HP - 08…

Need improvement

Customer review rating 3.0/5

Alvin Business - Confirmed reviews ALL

Hotel need to improve in term of cleanliness of the room. The bed sheet need to clean up very throughly because i feel itchy. room need to brighten up, AC need to be colder i already set to the lowest setting. Already asked front desk to check the room AC but still no changes.

Dear Alvin K., Thank you for sharing your experiences during your last stay in Novotel Balikpapan. I am sorry that our services did not meet your expectations; please allow me to express my sincerest apologies. I share with my Team about your Air Con and room duvet condition. To avoid similar happening in the future, my Team is today performing a Full AC cleaning in your Room (541)as well of cleaning the Duvet inner. I do hope to get the pleasure to welcome you again, feel free to send me a WA for your next booking that I can facilitate your room allocation. Sincerely, Florent General Manager HP - 08…

Nice hotel

Customer review rating 4.0/5

R. Couples - Confirmed reviews ALL

Good service

Dear Mr. Fhoman R., We appreciate for your time to share your experience with us. We are glad to know that our service were successfully meet your expectation. we have shared your constructive feedback to keep motivating our team in doing the best for our guests Once again, thank you very much and we are looking forward for your next arrival soon. Best Regards, Dewi Ningsih Duty Manager

Good Stay

Customer review rating 5.0/5

Joko T. Business - Confirmed reviews ALL

nice room, comfy, clean

Dear Mr. Joko T., Thank you for your wonderful review during your stay with us. We are very happy that we have exceeded your expectations in all aspects and proud to read that our whole team provided you with an exceptional service. We hope to welcome you again very soon. Warm regards, Dewi Ningsih Duty Manager

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Other web-users rate our hotel

  • 45 reviews 9.5/10 Location
  • 240 reviews 7.2/10 Room
  • 224 reviews 6.5/10 Service
  • 15 reviews 6.3/10 WiFi
  • 104 reviews 6.5/10 Amenities
  • 102 reviews 5.5/10 Cleanliness
  • 76 reviews 8.3/10 Breakfast

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ibis Balikpapan

3 stars

At 29 m

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