Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 325 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square presents the new Novotel concept dining experience. Offers Asian, Western and authentic Indonesian cuisine. Mouth watering buffets are available daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  325 reviews

TripAdvisor Rating  3.9/5  750 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Leonardo G. W. S. Business - Confirmed reviews ALL

The old version of television still appear at my room, time to change with the smart one

Dear Mr. Leonardo G. W. S., Thank you for taking the time to share your experience with us, and thank you as well for your loyalty as an ALL – Accor Live Limitless Platinum member. We truly appreciate your continued trust in Novotel Balikpapan. We are pleased to know that overall you had a good stay with us. At the same time, please accept our sincere apologies for the outdated television in your room. We fully understand your expectation for a more modern and convenient in-room experience, and your comment about upgrading to smart TVs is highly appreciated. This feedback has been shared with our management team as part of our ongoing improvement planning. We also take note of your comments regarding the internet speed. Our team is currently reviewing the connectivity performance with our service provider to ensure a faster and more stable online experience for our guests. Regarding your stay points with ALL, rest assured that we will coordinate with our Reservations and Finance teams to ensure your stay is correctly credited. If there is any discrepancy, please feel free to reach out and we will assist you promptly. Once again, thank you very much for your constructive feedback. We look forward to welcoming you back soon and providing you with an even better and more comfortable stay. Warm regards, Anom Purboyanto General Manager

Customer review rating 3.0/5

Mochamad I. M. Business - Confirmed reviews ALL

Lifts is slow, room bit dusty (bed linen, room aircon also not having a fresh smell). bathroom not clean (or may be because oĺd)

Dear Mr. Mochamad I. M., Thank you very much for sharing your feedback with us. I truly appreciate you taking the time to let us know about your recent stay at Novotel Balikpapan. Please accept my sincere apologies for the inconvenience you experienced, particularly regarding the lift speed, the dusty condition of the room and linen, the air-conditioning smell, as well as the cleanliness of the bathroom. This is certainly not the standard we strive to uphold, especially for our valued guests. I have personally shared your comments with our Housekeeping and Engineering teams for immediate corrective action, and we will reinforce our quality inspection to prevent similar issues from occurring again. We also take note of your remark regarding the need for renovation, and your feedback will be considered as we continuously improve our facilities and guest experience. On the other hand, I am glad to know that you found our hotel’s location convenient, and that several aspects of your stay—including your arrival experience, breakfast, and interactions with our team—were satisfactory. Your comments are extremely valuable to us as we aim to offer a better stay experience for all our guests. I truly hope we will have the opportunity to welcome you back in the near future, and provide you with a more pleasant and comfortable stay. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.5/5

Ahmad R. Z. Business - Confirmed reviews ALL

As usual friendly staff. I got cookies which is good

Dear Mr. Ahmad R. Z., Thank you very much for your continued trust and for sharing your experience with us at Novotel Balikpapan. We’re delighted to hear that you enjoyed your stay and appreciated the warm service from our team — as well as the cookies! We also take note of your feedback regarding the Wi-Fi connection and breakfast. Your comments are invaluable for us to enhance the overall guest experience, especially for our valued ALL Platinum members like you. We look forward to welcoming you back soon for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Best stay experience!

TripAdvisor rating 5.0/5

Dzmitry L TripAdvisor review

I stay at Novotel hotel for long time and always back again for business and work.The staff Kadek at the restaurant is always amazing,smile all the day for cheers my day and my colleges during stay here.She is the best one ever!

Dear 528dzmitryl, Thank you very much for your kind words and for your continued loyalty to Novotel Balikpapan. We are truly delighted to know that you always choose to return to stay with us during your business trips. It is wonderful to hear your compliments for our team, especially Kadek at the restaurant. She will be very happy to know that her friendly attitude and warm smile made your days brighter. We truly appreciate your support and look forward to welcoming you back again soon for another excellent stay experience. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.0/5

Naufal M. .. Z. Business - Confirmed reviews ALL

good stay

Dear Mr. Naufal, Thank you for sharing your feedback and for choosing Novotel Balikpapan. We’re delighted to know you had a good stay and appreciated our service quality. Your positive rating truly motivates our team to continue providing the best experience for all guests. We look forward to welcoming you back on your next business trip to Balikpapan. Warm regards, Anom Purboyanto General Manager

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Other web-users rate our hotel

  • 90 reviews 9.1/10 Location
  • 251 reviews 7.6/10 Room
  • 230 reviews 9.1/10 Service
  • 7 reviews 6.6/10 WiFi
  • 140 reviews 9.3/10 Food
  • 140 reviews 7.4/10 Cleanliness
  • 94 reviews 9.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.