Novotel Balikpapan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 2,865 reviews

ALLSAFE approved hotel

Information message

Novotel Balikpapan
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+ 25 Services

Hotel extras

  • Range of spa and leisure facilities

  • 10 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sepinggan Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 balikpapan
indonesia

Check-in from 14h00

Check out up to 12h00

  • By plane

    SEPINGGAN At 9km / 5.59 miles - Shuttle paying

GPS:-1.275971, 116.834801

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 960

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Balikpapan

100% genuine reviews from our guests

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ALL Rating 4.0/5

2,865 reviews

TripAdvisor Rating 3.5/5

588 reviews

Well Located, Nice View

Customer review rating 3.5/5

Mrdhana Families - 03/01/2022 Confirmed reviews ALL

Located in the Business Center of Balikpapan with the Sea View giving an awesome experience. But unfortunately the room's door was miss alignment so we need to lift it up a bit to close the doors. But overall I Love the room and view

good stay

Customer review rating 4.5/5

Hadi W. Solo - 01/01/2022 Confirmed reviews ALL

my point not increase for last stay at 29 Des

Good stay, breakfast menu needs improvement

Customer review rating 4.5/5

Patar Business - 18/12/2021 Confirmed reviews ALL

Good stay

Dear Mr. Patar J., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. I am very sorry to hear about your unsatisfactory experiences about the cleanliness and our breakfast. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

Good services

Customer review rating 4.5/5

Afghan N. Business - 18/12/2021 Confirmed reviews ALL

During quarantine guests could choose the menu that meets their taste between indonesian and western. This was very helpful due to lack of access during quarantine prior on duty to site location.

Dear Mr. Afghan N., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Well located, good stay

Customer review rating 5.0/5

Lorrain Friends - 07/12/2021 Confirmed reviews ALL

Twas such a nice staycation...

Dear Mrs. Lorraine F M., Thank you for your perfect rating for us! Our strategic location and nice your stay were successfully create a memorable experience for you. We wish to have you again in next visit in Balikpapan. Once again, thank you very much. Best regards, Dewi Ningsih Duty Manager

Enjoy staycation

Customer review rating 4.5/5

Chandra Families - 02/12/2021 Confirmed reviews ALL

Overall puas ,

Kepada Bapak Chandra P., Terima kasih atas waktu Anda berbagi pengalaman selama menginap di Novotel Balikpapan. Kami senang Anda memberikan nilai bagus terhadap hotel kami serta komentar Anda sangat berharga bagi kami. Sehingga kami dapat terus meningkatkan kualitas pelayanan kami lebih baik lagi. Kami berharap dapat bertemu dengan Anda di kesempatan berikutnya dalam waktu dekat. Dengan hormat, Dewi Ningsih Duty Manager

Well Located, Good Stay, Nice View and Warm People

Customer review rating 5.0/5

Adam Z. Business - 28/11/2021 Confirmed reviews ALL

Four days and three nights, very memorable

Good hotel

Customer review rating 4.0/5

F. Business - 15/11/2021 Confirmed reviews ALL

Good experiences during my stay for one week. The food were good, good staffs.

Dear Mr. Najmul F., We appreciate for your time to share your stay experience with us. We are glad to know that our team and our food were successfully met your expectation. We have shared your constructive feedback to keep motivating our team in doing the best for our guests. Once again, thank you very much and we are looking forward for your next arrival soon. Best regards, Dewi Ningsih Duty Manager
Customer review rating 1.0/5

Anonymous Business - 09/11/2021 Confirmed reviews ALL

Not well maintain, run down hotel, food is bad, room water leakage (bocor), ada kecoa

Well located

Customer review rating 4.0/5

Wendy Families - 04/11/2021 Confirmed reviews ALL

It was a nice stay at Novotel Balikpapan. The frot liners are nice. The upgrade was pretty nice for my Platinum benefit. Dinner was delicious (ayam jimbaran & pan fried fish) It would be great if you improve your breakfast. Both quality & quantity (running out of stock)

Dear Mr. Wendy W., Thank you for sharing your stay experience with us. We are glad to see that overall of your stay was good especially with our hospitality and food quality. We thank you for the constructive feedback regarding the breakfast. Please rest assured that we have taken note this case into the related department for further action and to prevent any simillar issue in future. We wish to have another opportunity to serve you better in your next visit. Should you have your next plan in Balikpapan, please do not hesitate to let us know at your convenient time. Best regards, Dewi Ningsih Duty Manager

Overall Iam very satifed during stay this hitch

Customer review rating 4.5/5

Setya K. Business - 31/10/2021 Confirmed reviews ALL

Good Food Good room Nice people. There is One point for me TV quality and picture quality, its need to be improve

good meeting stay

Customer review rating 4.5/5

Agung C. Business - 30/10/2021 Confirmed reviews ALL

clean hotel, friendly staff, nice room view (worthed as a platinum member), meeting room also good

Good stay

Customer review rating 5.0/5

Slamet W. Solo - 28/10/2021 Confirmed reviews ALL

That was good. .

Well located

Customer review rating 3.5/5

Anonymous Business - 08/10/2021 Confirmed reviews ALL

quite good

Dear Mrs. F. , Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. Your feedback is very valuable to us, Unfortunately, it seems that we did not meet all your expectations, please allow me to express my sincerest apology. We have addressed the issue cleanliness to our Executive House Keeping to improve the service. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Kind regards, Dewi Ningsih Duty Manager

Need clear coordination and concept for separating the guest from the common and isolated business trip

Customer review rating 3.0/5

Fandy F. Business - 07/10/2021 Confirmed reviews ALL

Hello, a good day for you Last week, I was visiting Novotel Balikpapan for a business trip. My company book this hotel via "Maxima" due to keeping us zero contact with other people during our trip in order to reduce potential infection by Covid-19 because we have to visit our site every day. so we are going to this hotel via Maxima is not for self-isolation but only to reduce the probability to get infected. This is my first time visiting Novotel Balikpapan. I am so happy because they give me an ocean view room which is good. All the food and room amenities are good. Previously I ever visited Novotel in Semarang for a holiday which also gives good hospitality also. Unfortunately, we feel a little bit inconvenience with hotel hospitality. Every day in the afternoon after we visit our company site when we back to the hotel we have to wait outside of the lobby event shouting from the outside to notify the receptions to get in because the door was locked by a "tie" and no one standby to open the door for us because we going there not for "self-isolation" but to take a safe trip. I thought we already tell the officer about the concept of our trip however we have to meet this inconvenience every day and even they asked us if we are new guest want to check-in. on the last day when we want to check out, we have to wait in a separate place with the regular guest. I totally understand maybe because it is covid preventive regulation but the place we got is not quite proper and not comfortable. we got a regular chair with the floor covered with plastic and it's not well placed. like we sit in the public area waiting room. even we already tell the officer we are vaccinated twice and negative in PCR test on 29 September 2021 but we feel like an infected person at that moment. So, hopefully, there will be a better concept of hospitality which separate guests who like us (negative) and need a place to stay in safe and the guest who are truly infected that need self-isolation. Thank you in advance Warm regards, Fandy

Dear Fandy F., Thank you for taking the time to tell us about your experience at the Novotel Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Florent Michaud

Hotel for covid isolation, omg

TripAdvisor rating 1.0/5

pulunaga Business - 27/03/2021 TripAdvisor review

Just realized this hotel is used for covid isolation, so 1 night was enough and moved to other hotel. I got information after I paid for my stay. I dont think I will stay here again till the isolation is over, even I am GOLD member of ALL

Dear Palunaga, Thank you for your time to share your experience. Sorry to hear about your miss feeling , we would like to inform you that we are not a Covid Isolation Hotel, we follow strict protocol and all guests that stay with us need to show Antigen or PCR result. In any case, no Positive guests are allowed to stay with us, this to protect our Staff and the Corporate that Trust us since already 1 year in properly handling this crisis to protect their Team.The information you received might be alterate or not accurate. I would be glad to share further with you about this matter, Regards, Florent Michaud General Manager Novote Ibis Balikpapan

Conveniently located and managed with a personal touch

TripAdvisor rating 4.0/5

894tourist Business - 25/01/2020 TripAdvisor review

Excellent service. Great ecological awareness (instead of plastic bottles, you get a refillable glass flask to use with water coolers in the hallway). I'd give it 5 stars if it had more consistent wifi.

Dear Reviewer, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. We are so glad you found our hotel a good place to stay. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

Business Stay 12.Dec.19

TripAdvisor rating 4.0/5

capteugenesebastian Business - 19/12/2019 TripAdvisor review

Efficient, Professional service. Rooms were clean and with sufficient supplies. Breakfast was the only meal I had whilst I stayed at the hotel, enjoyed the wide variety of spread offered. Being a Accor Platinum member was always acknowledged.

Dear Mr. Eugene S, Thank you for your loyalty as our All Member and taking the time to share your recent experience at our hotel. It is a pleasure to know that your recent stay was excellent. We appreciate your recommendation and we look forward to welcoming you back on your next visit. Warm regards, Dewi Ningsih Duty Manager

The Most Value for Money Hotel in Balikpapan

TripAdvisor rating 5.0/5

arief710 Business - 16/12/2019 TripAdvisor review

Novotel still my first choice hotel in Balikpapan. This hotel always show high standard of hospitality. Once again I would like to says thanks to all hotel staff (DM, FOM, front office, restaurant, cleaning service & many other) by always do the best for the hotel Guest.

Dear Mr. Arief , We thank you for taking your time to give us review about your stay experience at Novotel Balikpapan. We are glad to see that your stay has met your expectation. We hope for your next arrival will be more memorable for you. Should you need any further assistance to plan your next booking, please do not hesitate to contact me thru the email at dutymanager@novotelbalikpapan.com Thank you and we are looking forward to see you again. Best regards, Dewi Ningsih Manager

Very nice, best hotel in Balikpapan

TripAdvisor rating 4.0/5

RezaBulus Business - 10/12/2019 TripAdvisor review

Let's cut the chase. You won't find any better hotel than Novotel in Balikpapan (especially if you're staying at Deluxe or better room). The breakfast is splendid, the staff are courtesy from front desk to room cleaner, the room is maintained clean, and quiet.

Dear Mr. RezaBulus, Warms Greetings from Novotel Balikpapan. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you for choosing to stay at Novotel Balikpapan and we hope your next visit will be as pleasant as the previous one. Best regards, Dewi Ningsih Duty Manager

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