Novotel Balikpapan 5 stars

Customer review rating (ALL Rating) 4.4/5 388 reviews

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JL Brigjen Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

  • Range of spa and leisure facilities

  • 12 well-equipped meeting rooms

  • Spacious rooms with air conditioning

  • 9-minute drive from Pertamina Golf Course

  • 16-minute drive from Sultan Aji Muhammad Sulaiman Sepinggan Airport.

Our accommodation(s)

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Hotel location

Novotel Balikpapan

JL Brigjen Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.275971, 116.834801

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Start your day with our breakfast buffet featuring Indonesian, Asian, and Western favorites. Our à la carte menu also offers a variety of global dishes, served in a warm and comfortable setting for a delightful dining experience

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  388 reviews

Customer review rating 5.0/5

K. K. Friends - Confirmed reviews ALL

I had a wonderful stay at Novotel Balikpapan. The hotel offers a beautiful view, especially if you get a room facing the sea the atmosphere is calm and very relaxing. The room was spacious, clean, and comfortable. What stood out the most was the excellent service from the staff, especially Jeremi, who was very friendly, His service truly made the experience more enjoyable and personal. Overall, I highly recommend this hotel for anyone looking for a comfortable stay with a great view and outstanding service in Balikpapan.

Dear Mr. K., Thank you very much for sharing your wonderful feedback regarding your recent stay at Novotel Balikpapan. We are truly delighted to know that you enjoyed the beautiful sea view, calm atmosphere, and the comfort of your spacious and clean room. It is especially rewarding to hear that our service made your stay more enjoyable and personal. We sincerely appreciate your kind recognition of Mr. Jeremi. Your compliments will be gladly shared with him and the entire team, as it will certainly serve as a great motivation to continue delivering excellent hospitality. We are also very pleased to know that you were satisfied with all aspects of your stay, including dining experiences, facilities, sustainability initiatives, and your ALL Accor membership benefits. Thank you once again for your high recommendation. We look forward to welcoming you back to Novotel Balikpapan for another memorable stay in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.0/5

Runi K. N. R. Business - Confirmed reviews ALL

Overall, it was a good stay. Except the cleaning room time is a bit late (later afternoon). Once we arrived and need to rest, we cannot because the room has not been cleaned. Please prioritize long stay before proceed to check out one(s)

Dear Ms. Runi K. N. R., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Balikpapan. We are pleased to know that you had a generally comfortable stay and appreciated our check-in process, accommodation, cleanliness, breakfast selection, team service, and sustainability initiatives, including our dispenser program. At the same time, we sincerely apologize for the inconvenience you experienced regarding the timing of room cleaning. We fully understand how important it is for your room to be ready, especially when you wish to rest upon arrival. Your feedback regarding prioritizing long-stay guests and improving housekeeping scheduling has been well noted and shared with our Housekeeping team for immediate review and improvement. Thank you once again for your constructive comments and valuable suggestion. We truly appreciate your support and hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.0/5

Bambang C. Business - Confirmed reviews ALL

Need monitoring & control for breakfast menu so always ready to get it

Dear Mr. Bambang C., Warm greetings from Novotel Balikpapan. Thank you for sharing your valuable feedback regarding your recent stay with us. We are pleased to know that you were satisfied with your overall experience, especially with our check-in and check-out process, accommodation, and cleanliness. However, we sincerely apologize for the shortfall you experienced during breakfast, where some menu items were not readily available. Your comment regarding the need for better monitoring and control of the breakfast service is highly appreciated. Please be assured that we have shared this with our Food & Beverage team to improve replenishment timing and ensure all items remain available for our guests throughout service hours. Thank you once again for your constructive feedback. We truly value your loyalty as an ALL member, and we look forward to welcoming you back for an improved and more enjoyable experience. Warm regards, Anom Purboyanto General Manager Novotel Balikpapan

Customer review rating 4.0/5

Debora T. M. Business - Confirmed reviews ALL

The room was clean and in good condition overall. However, I stayed in a smoking room and the air conditioning was not cold enough, so the room felt a bit warm. Other than that, the stay was comfortable.

Dear Ms. Debora T. M., Warm greetings from Novotel Balikpapan. Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you found the room clean and in good condition, and that overall you had a comfortable stay. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning in your smoking room not being cool enough, which affected your comfort. Please be assured that your feedback has been shared with our Engineering team for immediate attention and improvement. Your comments are very important to us as we continuously strive to enhance our guests’ experience. We truly appreciate your kind ratings on our cleanliness, breakfast, and team, and we hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards, Anom Purboyanto General Manager Novotel Balikpapan

Customer review rating 4.0/5

Nick B. Solo - Confirmed reviews ALL

everything was good, except for the pool. Pool cleaning is done in the afternoon, which is a good time for swimming.

Dear Mr. Nick B., Warm greetings from Novotel Balikpapan. Thank you for sharing your detailed feedback and for choosing to stay with us. We are delighted to know that you enjoyed your overall experience, especially the friendliness and helpfulness of our front desk and restaurant team. Your kind recognition of our staff, particularly during check-in, is truly appreciated and will be shared with the team. At the same time, we sincerely apologize for the inconvenience regarding the pool cleaning schedule. We understand that the afternoon is a preferred time for swimming, and your feedback will be carefully reviewed to better align our maintenance schedule with guest comfort. We also appreciate your comment regarding WiFi speed, which we will continue to improve. Thank you once again for your valuable feedback and for your loyalty as an ALL member. We look forward to welcoming you back for an even better experience in the near future. Warm regards, Anom Purboyanto General Manager Novotel Balikpapan

Other web-users rate our hotel

  • 105 reviews 8.9/10 Location
  • 286 reviews 7.7/10 Room
  • 300 reviews 8.8/10 Service
  • 7 reviews 8.8/10 WiFi
  • 169 reviews 7.8/10 Cleanliness
  • 123 reviews 8.4/10 Breakfast
  • 113 reviews 8.3/10 Vibe
  • 12 reviews 5/10 Wellness Area

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