ibis Balikpapan 3 stars

Customer review rating (ALL Rating) 4.5/5 284 reviews

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Description

Hotel extras

Stay in the heart of City at ibis Balikpapan, offering 155 rooms with modern comfort, affordable stays, easy access to shopping and dining, plus convenient access to the airport, business district, and city attractions.

Our accommodation(s)

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Hotel location

ibis Balikpapan

Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.276074, 116.835041

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RENDEZVOUS

Rendezvous Restaurant serves local and international cuisine in a cozy setting, featuring buffet breakfast, all-day dining, refreshing beverages. Open from at least 6 AM to 11 PM everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  284 reviews

Customer review rating 3.5/5

D. D. Business - Confirmed reviews ALL

Off over all lumayan lah

Customer review rating 4.5/5

Oktavenus P. Business - Confirmed reviews ALL

Good, Clean and Nice Hotel to stay with variable choices of breakfast food...

Dear Mr. Oktavenus, Thank you for sharing your feedback and for choosing ibis Balikpapan during your business trip. We are delighted to know that you enjoyed your stay and appreciated our clean accommodations, comfortable environment, and the variety of breakfast options available. Your kind words about our team and services are truly encouraging and will be shared with our staff. We also appreciate your feedback regarding our sustainability initiatives, including the replacement of single-use plastic items. Your comments help us continue improving our efforts. Thank you once again for your recommendation and support. We look forward to welcoming you back to ibis Balikpapan on your next visit. Warm regards, Anom Purboyanto General Manager

Customer review rating 5.0/5

Arriyani A. Families - Confirmed reviews ALL

Thanks for the upgrading rooms. We always stay in this hotel, Ibis balikpapan, since it's opened in 2012 Very comfortable stayed

Dear Ms. Arriyani A., Thank you very much for your wonderful feedback and for your continued loyalty to ibis Balikpapan since 2012. We are truly delighted to know that you had another comfortable stay with us and that you appreciated the room upgrade, clean and comfortable accommodation, as well as the friendly and helpful service from our team. Your special recognition of our reception staff means a great deal to us, and we will be pleased to share your kind words with them. We are also grateful for your positive comments about the ALL loyalty program and are pleased that you were able to enjoy the benefits available during your stay. Your continued trust and support over the years are sincerely appreciated. We look forward to welcoming you and your family back to ibis Balikpapan for many more comfortable stays in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 2.5/5

Patrick S. Families - Confirmed reviews ALL

Not bad. Some improvements would have made the stay more pleasurable

Dear Patrick, Thank you for sharing your feedback about your recent family stay at ibis Balikpapan. As an ALL Platinum member, your loyalty is very important to us, and we truly appreciate your honest review. While I am glad you enjoyed a smooth check-in, check-out, and a warm welcome from our team, I am sincerely sorry for the issues you experienced with room cleanliness, the breakfast and dinner quality, and the unstable WiFi. Please rest assured that I have shared your comments directly with our housekeeping, maintenance, food & beverage, and IT teams. We are already working to fix these issues—from fixing the room maintenance details to improving our food quality and network stability—to ensure they do not happen again. Thank you again for helping us improve. We hope to have the chance to welcome you back in the future for a much better stay. Warm regards, Anom Purboyanto General Manager

Customer review rating 0.5/5

Adele H. Couples - Confirmed reviews ALL

I know everyone as different choices re pillows but there must be alternatives as you need a good night’s sleep

Dear Mrs, H., Thank you for taking the time to share your feedback. I am deeply sorry to hear that a hard pillow caused you such a severe neck ache and left you with an awful night's sleep. You are absolutely right—a comfortable bed and a restful sleep are the most essential things a hotel must provide, and we clearly missed the mark for you. Regarding your request, please accept my apologies for the frustration caused when our team informed you we didn't have an alternative. While we currently only stock our standard size and firmness of pillows across the property, I completely understand that guests have different preferences and that a softer option was needed. I also take note of your comments regarding the dated feel of the hotel and the limited Western choices at breakfast. Your feedback is incredibly valuable as it helps us see where we need to improve our amenities and dining options for our international travelers. We truly appreciate your honesty, and I will be reviewing our bedding options with our team to see how we can better accommodate our guests' comfort in the future. We hope you feel much better soon, and that you might consider giving us another chance down the road to provide you with the restful stay you should have had. Warm regards, Anom Purboyanto General Manager

Other web-users rate our hotel

  • 65 reviews 8.6/10 Location
  • 219 reviews 7.1/10 Room
  • 201 reviews 9.1/10 Service
  • 9 reviews 10/10 WiFi
  • 123 reviews 8.4/10 Cleanliness
  • 67 reviews 7.7/10 Breakfast
  • 65 reviews 3.9/10 Comfort
  • 6 reviews 10/10 Wellness Area

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