ibis Balikpapan 3 stars

Customer review rating (ALL Rating) 4.5/5 331 reviews

Best price
guarantee
ibis Balikpapan - Image 1
ibis Balikpapan - Image 2
ibis Balikpapan - Image 3
ibis Balikpapan - Image 4
Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, 76112 BALIKPAPAN, Indonesia

Description

Hotel extras

Stay in the heart of City at ibis Balikpapan, offering 155 rooms with modern comfort, affordable stays, easy access to shopping and dining, plus convenient access to the airport, business district, and city attractions.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Balikpapan

Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.276074, 116.835041

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RENDEZVOUS

Rendezvous Restaurant serves local and international cuisine in a cozy setting, featuring buffet breakfast, all-day dining, refreshing beverages. Open from at least 6 AM to 11 PM everyday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  331 reviews

Customer review rating 4.5/5

Agung K. N. Solo - Confirmed reviews ALL

Yth. Bapak Agung K. N., Terima kasih banyak atas kesediaan Anda membagikan ulasan dan memberikan penilaian yang sangat baik mengenai pengalaman menginap Anda di ibis Balikpapan. Sebagai anggota ALL - Accor Live Limitless dengan status Platinum, dukungan dan kesetiaan Anda sangat berarti bagi kami. Kami sangat senang mengetahui bahwa pengalaman menginap Anda berjalan dengan lancar dan menyenangkan, serta Anda merasa puas dengan seluruh aspek pelayanan kami, mulai dari proses kedatangan, kenyamanan dan kebersihan kamar, hingga koneksi Wi-Fi dan pelayanan tim kami. Terima kasih atas rekomendasi serta kepercayaan Anda kepada ibis Balikpapan. Seluruh tim kami sangat menantikan kedatangan Anda kembali pada kunjungan berikutnya! Salam hangat, Dyah Kristiati Listianingtyas General Manager

Customer review rating 4.5/5

Sendy U. Business - Confirmed reviews ALL

Dear Sendy U. , We very much appreciate your comments regarding your stay at the ibis Balikpapan. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Dyah Kristiati Listianingtyas General Manager

Customer review rating 3.5/5

Fandi A. Business - Confirmed reviews ALL

Dear Fandi A., Thank you for sharing your feedback following your recent stay with us at ibis Balikpapan. As an ALL – Accor Live Limitless member, your comments are highly appreciated and valuable to us. We are pleased to know that our convenient location, approximately 25 minutes from the airport, served your business transit needs well. At the same time, we sincerely apologize for the aspects of your stay that fell short of expectations: Drinking Amenities & Hygiene: Your observation regarding the presentation and protection of the glassware and water jug on open shelves is well taken. We have addressed this with our Housekeeping team to review our setup procedures and ensure all guest amenities meet the highest standards of hygiene and cleanliness. Wi-Fi Connection: Your feedback regarding the internet speed has been shared with our IT team to inspect and improve network performance. Thank you for your constructive input. We hope to have the opportunity to welcome you back for a longer stay in the future so you can fully experience our breakfast offerings and hotel services. Warm regards, Dyah Kristiati Listianingtyas General Manager

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Dear Mr. Steven Laudry, Thank you for taking the time to complete our guest satisfaction survey following your stay at ibis Balikpapan. While we are pleased to know that your check-in, check-out, and breakfast experiences were fine, we are deeply sorry for the serious oversights and inconveniences you encountered during your stay. Please accept our sincere apologies for the following issues: Housekeeping Incident: Having a room attendant enter your room while you were inside is completely unacceptable and breaches our guest privacy protocols. We have addressed this directly with our Housekeeping management to review procedures and ensure proper status checks before entering any room. Bathroom Amenities & Water Temperature: We apologize for the missing soap, shampoo, and conditioner refill, as well as the inadequate hot water temperature. Our Engineering team has inspected the water heating system in your room, and Housekeeping has been reminded to thoroughly check amenity levels during room setups. Wi-Fi Speed: We have also noted your feedback regarding internet connection speed and passed it to our IT team for optimization. We fully understand your hesitation to return, but we hope you will give us another opportunity in the future to demonstrate the true standard of service and comfort we aim to provide. Warm regards, Dyah Kristiati Listianingtyas General Manager

Customer review rating 4.0/5

Kutbi D. Business - Confirmed reviews ALL

Dear Mr. Kutbi D., Thank you for sharing your detailed feedback following your stay at ibis Balikpapan, and thank you for being a valued ALL - Accor Live Limitless member. We sincerely apologize for the inconveniences you experienced regarding the presence of pests in your room and the aspects of your stay that fell short of expectations. Please rest assured that our housekeeping and pest control teams have immediately inspected and treated the room to ensure our strict hygiene standards are met. We have also noted your comments regarding our room design, Wi-Fi speed, and breakfast selection as we work on ongoing improvements. Regarding the verification of your membership card during check-in, we would like to kindly share that verifying physical or digital membership cards is a standard check-in procedure to safeguard member accounts and prevent any misuse of ALL benefits. However, we apologize if this process felt inconveniencing during your arrival, and we will ensure our team communicates this procedure even more politely and smoothly in the future. We truly value your feedback as an ALL member and hope to have the opportunity to welcome you back for a seamless and much improved stay. Warm regards, Dyah Kristiati Listianingtyas General Manager

Other web-users rate our hotel

  • 76 reviews 9/10 Location
  • 237 reviews 7.8/10 Room
  • 223 reviews 9.4/10 Service
  • 9 reviews 10/10 WiFi
  • 132 reviews 8.5/10 Cleanliness
  • 87 reviews 9/10 Amenities
  • 75 reviews 7.4/10 Breakfast
  • 8 reviews 10/10 Wellness Area

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Balikpapan Hotels