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ibis Balikpapan Hotel 3 stars

Customer review rating 4.0/5 1,683 reviews

ibis Balikpapan
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+ 22 Services
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Room 1

Number of guests
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Hotel extras

ibis Balikpapan is strategically located for business and leisure activities with close proximity to the Airport, shopping mall and transportation service. Offers 155 new generated rooms, a Meeting Room, in-house Restaurant and Bar.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Balikpapan

Jl Ery Suparjan No 2
Jl Ery Suparjan No 2
Jl Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820821

Check-in from 14h00

Check out up to 12h00

  • By plane

    AIRPORT SEPINGGAN At 10km / 6 miles - Shuttle free

  • By plane

    SEPINGGAN AIRPORT At 10km / 6 miles - Shuttle paying

GPS :-1.276074, 116.835041

Our accommodations

Ibis Balikpapan has 156 contemporary and comfortable rooms equipped with air-conditioning, a bathroom with a futuristic design, telephone, cable TV and coffee and tea making facilities.

Standard 1 Double Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
Rooms

Our restaurants and bars

RENDEZVOUS

Type of cuisine: Regional

The pleasure of good food, à la carte. Mealtimes throughout your stay means the chance to discover the culinary wonders of our ibis restaurants, ready to welcome you 7 days a week, 365 days a year, open from at least 7h00 pm to 10h30 pm every night.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Non contractual photo

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 960 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
ibis Balikpapan

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,683 reviews

tripadvisor

TripAdvisor Rating 3.5/5

228 reviews

good stay

Customer review rating 4.0/5

Rifai K. Business - 23/03/2020 Confirmed reviews ALL

i stayed in ibis balikpapan during pandemic of covid-19. mitigation action by the accor management is good, where customer is measured for body temp when entering the property. hand sanitizer also available at front office and bar

PLEASANT STAY

Customer review rating 4.0/5

Hanafi W. Business - 20/03/2020 Confirmed reviews ALL

I went to balikpapan and stayed at ibis balikpapan for few days. Warm greeting from the receptionist makes me feel like I am home already. Nice hotel with comfy bed and the delicious breakfast as well. Staff’ so friendly escpecially to the one who is very helpful, namely Ms. Happy.. thankyou so much ibis balikpapan, will see you soon

Hotel is not well maintained

Customer review rating 4.0/5

Adelia Business - 12/03/2020 Confirmed reviews ALL

I got the first room with leaky ceiling so I ask to switch my room. I got the second room with a ceiling that was stained by a leaky Air Conditioner and it's unsightly. Come on, Ibis is international Hotel chain! Why can't ibis fix the dirty ceiling? Overall Hotel is looked old and not well maintained. Food is so so. The hotel is need renovation.

Well service

Customer review rating 4.0/5

Vincentius S. Business - 09/03/2020 Confirmed reviews ALL

Good location , well service and helpfull

Dear Vincentius S., Thank you for sharing your experience from your visit at Ibis Balikpapan. We will always look forward to your next visit Sincerely, Niken Martanti Duty Manager

Well located. I always request to stay at ibis hotel wherever I go to the business trip.

Customer review rating 4.0/5

Detin N. Business - 27/02/2020 Confirmed reviews ALL

I love to stay at Ibis Hotel, because it is Accor Group. But the bad think is, I can’t get a point on my Accor Member because my company booked my hotel from travel agent. And we can’t book by ourself because it’s mandatory from corporate, must be from travel agent. Have a plan to move to another Group of Hotel while I still can get a point when doing a business trip. I hope Accor Group can note this as an internal discussion and hopefully next time the point that we can get is not just from the website. Thankyou.

Good Stay

Customer review rating 4.0/5

Rifai K. Business - 17/02/2020 Confirmed reviews ALL

very ease check in, the FO even still remember me. close to food courts easy to find public transport. now ibis has billiard table for guess having spent their free time.

Dear Rifai K., Thank you for staying with us,for your kind review and recommendation. we are delighted that you had a pleasant experience on that your stay with us. Thank you once again for your review and we are looking forward to welcoming you on your next stay with us Sincerely, Niken Martanti Duty Manager

to log time at order eating

Customer review rating 4.0/5

Hadi L. S. Friends - 21/01/2020 Confirmed reviews ALL

increase respond and cleaning toilet

Dear Mr. Hadi Loxman S, We truly appreciate your patronage towards Ibis Balikpapan and I am concerned to read your stay here was not the experience you had rightfully expected for. I am very sorry to hear about your unsatisfactory experiences with our room restaurant and the cleanliness toilet during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager
Customer review rating 4.0/5

Mochamad Z. Couples - 14/01/2020 Confirmed reviews ALL

Hotel is clean and hospitality. We are permited to swim to nextdoor hotel. I can reedem my point here

Dear Mr. Mochamad Z., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Filthy, noisy place!

Customer review rating 4.0/5

Edgars Business - 07/01/2020 Confirmed reviews ALL

The bed sheets and towels look like they have never been washed! Washbasin was damaged. Not possible to sleep due to noise in the corridor.

Dear Mr. Edgar K., Thanks for taking the time to share your experiences with us, and please allow us to apologize for the inconvenience you encountered. I fully understand your disappointment and frustration that it might have occurred, I took good notes on your room condition and already raise the issue with the department is certainly not of our standard as you can appreciate from our many other positive reviews. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Toilet needs some maintenance

Customer review rating 4.0/5

Jake G. Business - 22/12/2019 Confirmed reviews ALL

- toilet is molddy

Dear Mr. Kuang Jenq G., Thank you for taking the time to write this review. I am sorry to hear about your experience regarding the toilet moldy in the room. Please be informed immediate action have been done to rectify this issue. Our house keeping team have done deep cleaning process in the room to avoid this situation occurred again in the future. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager
Customer review rating 4.0/5

Cecep R. Couples - 11/12/2019 Confirmed reviews ALL

The roof was leaking all night long

Dear Mr. Cecep R., We truly appreciate your patronage towards Ibis Balikpapan and I am concerned to read your stay here was not the experience you had rightfully expected for. I am very sorry to hear about your unsatisfactory experiences with the roof leaking during your stay. Your feedback is very important to us and has been shared with the Head of Department for immediate improvement. We sincerely hope that this will not deter you from remaining our guest and that you give us a chance to better serve you in the future. Best regards, Dewi Ningsih Duty Manager

Good facility, good food

Customer review rating 4.0/5

Krisna E. Business - 10/12/2019 Confirmed reviews ALL

Get the good room, with good facility. The bathroom has unique design, like we'on on campervan, new experience. The food itsself have a good taste.

Dear Mrs. Krisna E., Thank you for the great review of our hotel and we are so glad that you enjoyed your stay with us. if you don't mind, would it be possible to helps us by providing your feedback on Tripadvisor. We look forward to welcoming you back in the nearest time at our hotel. Sincerely, Dewi Ningsih Duty Manager.

Staffs

Customer review rating 4.0/5

T. B. Y. Business - 04/12/2019 Confirmed reviews ALL

Staffs is friendly

Dear Mr. Beng Y. T., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Very good

Customer review rating 4.0/5

Juslan S. Business - 02/12/2019 Confirmed reviews ALL

friendly, clean, comfortable,

Dear Mr. Juslan S., Thank you for sharing your experience with others, it is pleasure to hear that you enjoyed our hotel, appreciated the friendliness of our staff and our cleanliness; we will definitely share with our talents to get them boosted and motivated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Standard good quality from Ibis

Customer review rating 4.0/5

Billy Solo - 16/11/2019 Confirmed reviews ALL

Smooth checkin. Clean room with lots of TV channel choice. Room service food was good. Quick laundry service. Bonus of being able to use leisure facilities at adjacent Novotel

Dear Mr. Billy M., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager
Customer review rating 4.0/5

Dody I. Couples - 11/11/2019 Confirmed reviews ALL

Shower not working properly and drainage in shower cabin not smooth so puddle

Dear Mr. Dody I., We would like to thank you for choosing to stay at Ibis Balikpapan. We are indebted to you for choosing us. To serve you and cater to your accommodation needs. We felt very proud and blessed to had these opportunity. Thank you for taking your time to sharing your experience with us. We are sorry that your experience did not meet your expectation, please allow us to express our sincerest apologies. We have already inform to our team especially department concerns to avoid this kind situation occurred again in the future. Our engineering team already went to your room to fix the shower. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Business Stay at Ibis

Customer review rating 4.0/5

Hans Business - 20/10/2019 Confirmed reviews ALL

Overall experience was ok. The room is adequate and quite small. The service is good by the employee.

Dear Mr. H., Thank you for sharing your experience with others, It is a pleasure to hear that you enjoyed our hotel, appreciated the friendliness of our staffs; we will definitely share with our team to get them boosted and motivated . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Well located hotel

Customer review rating 4.0/5

S. Business - 20/10/2019 Confirmed reviews ALL

Standard Ibis hotel with clean room.

Dear Mr. Kusnowirjono S., We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback especially regarding our room cleanliness and strategic location . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Short stay

Customer review rating 4.0/5

Agung Business - 18/10/2019 Confirmed reviews ALL

Lobby little bit mesh and do not like entering a ibis hotel. Friendly staff and clean room but not very tidy on the coridor to the room

Dear Agung C., I would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found our friendly staff and room cleanliness. I have taken note of your other point pertaining to the lobby condition and cleanliness in room corridor and share this with the department concern. We appreciate your valuable feedback as they help us continue to strive to keep up our standards. Look forward to welcoming you back. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Good

Customer review rating 4.0/5

Nadia I. S. Business - 18/10/2019 Confirmed reviews ALL

I was very enjoyed when I stayed at the hotel

Dear Mrs. Nadia Ina S., Thank you very much for sharing your good review with us. We were delighted to know that you found our hotel up to your expectations. We are looking forward for your next visit at Ibis Balikpapan. Sincerely, Dewi Ningsi Duty Manager
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