ibis Balikpapan 3 stars

Customer review rating (ALL Rating) 4.4/5 205 reviews

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Description

Hotel extras

ibis Balikpapan is strategically located for business and leisure activities with close proximity to the Airport, shopping mall and transportation service. Offers 155 new generated rooms, a Meeting Room, in-house Restaurant and Bar.

Our accommodation(s)

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Hotel location

ibis Balikpapan

Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.276074, 116.835041

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RENDEZVOUS

The pleasure of good food, à la carte. Mealtimes throughout your stay means the chance to discover the culinary wonders of our ibis restaurants, ready to welcome you 7 days a week, 365 days a year, open from at least 7h00 pm to 10h30 pm every night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  205 reviews

TripAdvisor Rating  4.1/5  379 reviews

Happing fun for family and friends..

TripAdvisor rating 5.0/5

Boby R TripAdvisor review

Comfortable place, enjoy Thank you, Jeremia. .......................................

Dear bobyr2026, Thank you very much for sharing your review and for choosing ibis Balikpapan. We are delighted to know that you had a happy and enjoyable time with your family and friends, and that you found the hotel comfortable. Your kind appreciation for Mr. Jeremia is truly appreciated and will be shared with him as a great motivation. We look forward to welcoming you back to ibis Balikpapan for another pleasant stay. Warm regards, Anom Purboyanto General Manager

Customer review rating 0.5/5

M. H. M. Y. Solo - Confirmed reviews ALL

Unsatisfied due to intolerable attitude of front desk in accomadating extended checkout. Washroom required improvement i.e Cleanliness, exhaust fan seem to be not functioning.

Dear Mr. M. H. M. Y., Thank you for taking the time to share your feedback regarding your recent stay at ibis Balikpapan. We sincerely regret to learn that your experience did not meet your expectations, and please accept our deepest apologies for the inconvenience caused. We are particularly concerned to hear about your experience with our front desk team when requesting an extended check-out. This is certainly not the level of courtesy, professionalism, and service we strive to provide—especially to our valued ALL Accor member. Your comments have been taken very seriously and have been shared with the relevant department for immediate review, coaching, and corrective action. We also apologize for the issues you encountered in the washroom, including cleanliness and the non-functioning exhaust fan. This falls below our standards, and we have instructed our housekeeping and engineering teams to conduct a thorough inspection and ensure improvements are made to prevent similar occurrences in the future. Your feedback is extremely valuable to us as it helps us identify areas where we must improve. We genuinely hope you will allow us another opportunity to restore your confidence in ibis Balikpapan and provide you with a much better experience on your next visit. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.0/5

Yoga P. /. A. T. R. Families - Confirmed reviews ALL

Best

Dear Mr. Yoga P. /. Mr. A. T. R., Thank you very much for sharing your positive feedback and for rating your overall experience at ibis Balikpapan. We are pleased to know that you and your family enjoyed your stay and found your experience to be good and satisfying. It is also encouraging to learn that you appreciated our accommodation, cleanliness, breakfast selection, team service, and our sustainability initiatives. Thank you for choosing ibis Balikpapan. We truly value your feedback and look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 3.5/5

Andrean S. W. Couples - Confirmed reviews ALL

Comfort room-cold, cozy, comfort food, but sadly the television is so old.

Dear Mr. Andrean, Thank you for taking the time to share your experience with us. We are pleased to know that you found the room comfortable and cozy, and that you enjoyed our food, especially breakfast. At the same time, we sincerely apologize for the aspects of your stay that did not meet your expectations. Your comments regarding the outdated television, the check-in experience, and the friendliness of the receptionist have been noted with great concern. Please accept our apologies for not providing a proper welcome, including the welcoming drink, as well as for any inconvenience related to WiFi speed and ease of access. This feedback has been shared with the relevant teams for improvement and follow-up training. Your input is very valuable to us as it helps us identify areas where we need to improve. We truly hope you will give us another opportunity in the future to provide you with a warmer welcome and a better overall stay experience. Warm regards, Anom Purboyanto General Manager ibis Balikpapan

Customer review rating 4.5/5

Yusup L. S. Business - Confirmed reviews ALL

Thanks Ibis Balikpapan, top tier hospitality. Good job.

Dear Yusup L. S., Thank you for your kind words regarding our hospitality. It is our pleasure to provide excellent service to our guests, and your feedback motivates us to continue striving for excellence. Sincerely, Anom Purboyanto General Manager

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Other web-users rate our hotel

  • 63 reviews 9.1/10 Location
  • 234 reviews 7.3/10 Room
  • 196 reviews 9.1/10 Service
  • 10 reviews 10/10 WiFi
  • 134 reviews 8.1/10 Cleanliness
  • 78 reviews 9.1/10 Amenities
  • 71 reviews 7.9/10 Breakfast

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