ibis Balikpapan 3 stars

Customer review rating (ALL Rating) 4.5/5 269 reviews

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Description

Hotel extras

ibis Balikpapan is strategically located for business and leisure activities with close proximity to the Airport, shopping mall and transportation service. Offers 155 new generated rooms, a Meeting Room, in-house Restaurant and Bar.

Our accommodation(s)

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Hotel location

ibis Balikpapan

Jl Ery Suparjan No 2, Jl Ery Suparjan No 2, Jl Ery Suparjan No 2
76112 BALIKPAPAN
Indonesia

GPS:-1.276074, 116.835041

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RENDEZVOUS

The pleasure of good food, à la carte. Mealtimes throughout your stay means the chance to discover the culinary wonders of our ibis restaurants, ready to welcome you 7 days a week, 365 days a year, open from at least 7h00 pm to 10h30 pm every night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  269 reviews

Customer review rating 5.0/5

Johannes S. Families - Confirmed reviews ALL

Great job Fina! She recognised me on the first time. And appreciated to the housekeeping team for delivering my requests. Thank you and definitely will come back again!

Dear Mr. Johannes S., Warm greetings from ibis Balikpapan. Thank you for sharing your wonderful review titled “HOME SWEET HOME”. We are very happy to know you and your family had a pleasant stay with us. We truly appreciate your kind words for Alpina and our housekeeping team. It is great to hear their service and attention to your requests made your stay comfortable and memorable. Thank you also for your loyalty as an ALL Silver member and for recommending us. We hope to have the opportunity to welcome you again at ibis Balikpapan in the future. Warm regards, ANom Purboyanto General Manager

Customer review rating 4.5/5

Tonny H. Families - Confirmed reviews ALL

Just want to say i will be back to stay here again 👍👍

Dear Mr. Tonny H., Warm greetings from ibis Balikpapan. Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to know that you enjoyed your stay and that you plan to return again. Your kind words about our hotel being “the best in the heart of Balikpapan” truly mean a lot to us. We also appreciate your constructive comments regarding breakfast, WiFi speed, and ease of access. Please be assured that your feedback has been shared with the team for further improvement. We look forward to welcoming you back for an even better experience on your next visit. Warm regards, ANom Purboyanto General Manager

Customer review rating 3.0/5

Augus T. Families - Confirmed reviews ALL

Breakfast can be more variety.

Customer review rating 0.5/5

Grace T. Business - Confirmed reviews ALL

But your hotel so dirty and smelly!

Dear Ms. Grace T., Thank you for your feedback. As an ALL member, your loyalty is valued, and I sincerely apologize for the highly disappointing experience during your business stay. We take your concerns regarding cleanliness and hygiene very seriously. While we support sustainability, it must never compromise sanitation; the issues with the dirty water bottles, room odor, and lack of tea bags are unacceptable. Our housekeeping and front office teams are immediately reviewing our room protocols and staff training to rectify this. Furthermore, your feedback regarding the limited breakfast variety, food quality, and restaurant staff service has been shared with our F&B Manager for immediate corrective action. While glad you experienced smooth check-in and good Wi-Fi, we are committed to fixing these service gaps. We hope to welcome you back for a much-improved stay in the future. Warm regards, Anom Purboyanto General Manager

Customer review rating 4.0/5

Nindy S. Solo - Confirmed reviews ALL

The staff is great, the stay too. I usually went to ibis at BSD and they have guling. Which is the reason that every ibis hotel provide one. But not this one. Terus waktu coba pinjam setrika udah saya tungguin sejam dan recall receptionist 2x masih belum sampai setrikanya dikamar, jadi saya pakai hairdryer :)

Dear Ms. Nindy S., Thank you for taking the time to share your experience at ibis Balikpapan. We are pleased to know that you enjoyed your stay overall and appreciated the friendliness of our team. At the same time, we sincerely apologize for the inconveniences you experienced during your stay. Regarding the bolster (guling), kindly allow us to inform you that it is not part of the standard room facilities at ibis Balikpapan, although we understand that some ibis hotels may provide different room amenities. We truly appreciate your understanding and feedback regarding this matter. We also sincerely apologize for the delay in delivering the iron to your room despite your follow-up calls. This certainly does not reflect the level of responsiveness we aim to provide, and we regret the inconvenience caused. Additionally, we are sorry to hear about the cleanliness issue you encountered in the bathroom. Your comments have been shared with our housekeeping and operational teams for immediate attention and improvement. Thank you once again for your valuable feedback, as it helps us improve our service and guest experience. We hope to have the opportunity to welcome you back and provide you with a much smoother and more comfortable stay in the future. Warm regards, Anom Purboyanto General Manager

Other web-users rate our hotel

  • 65 reviews 8.5/10 Location
  • 226 reviews 7.1/10 Room
  • 207 reviews 9.1/10 Service
  • 9 reviews 10/10 WiFi
  • 123 reviews 8.5/10 Cleanliness
  • 71 reviews 8.4/10 Breakfast
  • 70 reviews 4/10 Comfort
  • 7 reviews 10/10 Wellness Area

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