Mercure Samarinda 4 stars

Customer review rating (ALL Rating) 4.5/5 359 reviews

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Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.

  • The hotel has 10 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Our accommodation(s)

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Room 1

Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  359 reviews

Customer review rating 5.0/5

Andrias F. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Yan F. A. Business - Confirmed reviews ALL

Dear Mr. Yan F. A., Warmest regards from Mercure Samarinda, Thank you for your wonderful review and for awarding us a perfect score. We are truly delighted to know that our team's commitment to delivering excellent service and attention to detail made your stay a memorable one. Your kind words are a great source of motivation for all of us to continue providing exceptional hospitality to every guest. We would also like to extend our sincere gratitude for your continued trust as one of our valued returning guests and as an ALL Gold Member. Your loyalty means a great deal to us, and we are truly grateful to have the opportunity to welcome you back each time you visit. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Customer review rating 5.0/5

Ben A. Business - Confirmed reviews ALL

Dear Mr. Ben A., Warmest greetings from Mercure Samarinda. Thank you very much for taking the time to share such a thoughtful and detailed review of your stay at Mercure Samarinda. We are truly delighted to know that our team's service made your stay a memorable one. Your kind words about Karin, Adel, Sinta, Handra, Anis, Adam, and Mr. Seto mean a great deal to us. We will be sure to share your recognition with them, as it will serve as a wonderful motivation to continue delivering heartfelt hospitality. We are also pleased to hear that you enjoyed the special recognition as one of our loyal members, as well as the personalized breakfast dishes prepared by our chef and breakfast team. Creating memorable experiences for our guests is always our greatest reward. At the same time, we sincerely appreciate your constructive feedback regarding room cleanliness and the variety of our breakfast selection. Please accept our apologies for not fully meeting your expectations in these areas. Your comments have been shared with our teams for further review and improvement to ensure a consistently high standard for all our guests, especially families with young children. Thank you once again for your valuable feedback and for choosing ibis Samarinda. We look forward to welcoming you and your family back for another memorable and even more enjoyable stay. Kind regards, Seto Marsono General manager

Customer review rating 5.0/5

Djudjun G. Business - Confirmed reviews ALL

Dear Mr. Djudjun G., Warmest regards from Mercure Samarinda, Thank you very much for your wonderful review and for choosing Mercure Samarinda for your family business trip. We are delighted to know that you had a comfortable stay and that our team was able to meet your expectations. Your kind words about the service provided by our Sky House and Ivory Restaurant teams truly mean a lot to us. We are especially grateful for your recognition of Mr. Amrullah and Mr. Ivan. We will be delighted to share your compliments with them, as they will certainly be encouraged by your appreciation. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Customer review rating 5.0/5

Arie R. Families - Confirmed reviews ALL

Bapak Arie R. yang terhormat, Salam Hangat dari Mercure Samarinda Terima kasih atas tanggapan positif yang diberikan terkait kunjungan terbaru Bapak di Mercure Samarinda. Merupakan suatu kebanggaan bagi kami dapat memberikan kenyamanan dan pelayanan yang menyenangkan selama masa menginap. Apresiasi khusus untuk tim kami Ms. Astrid, juga akan kami sampaikan. Kami akan terus berupaya menjaga dan meningkatkan kualitas layanan kami agar setiap kunjungan selalu memberikan pengalaman terbaik. Segenap tim Mercure Samarinda menanti kehadiran Bapak dan Keluarga untuk kembali lagi dengan pengalaman yang lebih menyenangkan. Salam Hangat, Seto Marsono General Manager

Other web-users rate our hotel

  • 83 reviews 8.9/10 Location
  • 312 reviews 8.5/10 Room
  • 382 reviews 9.3/10 Service
  • 19 reviews 4.3/10 WiFi
  • 173 reviews 8.7/10 Cleanliness
  • 110 reviews 9.5/10 Vibe
  • 92 reviews 9.2/10 Breakfast
  • 65 reviews 6.4/10 Comfort

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