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Mercure Samarinda 4 stars

Customer review rating 4.4/5 418 reviews

ALLSAFE approved hotel

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Mercure Samarinda
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+ 22 Services

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda and modern Audio Visual equipment.

  • The hotel has 6 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Hotel location

Mercure Samarinda

Jalan Mulawarman No 171
Pelabuhan
Kecamatan Samarinda Kota
75112 samarinda
indonesia

Tel: +62541526000

Fax: (+62)541/526001

Check-in from 14h00

Check out up to 12h00

  • By plane

    APT PRANOTO At 25.3km / 15.72 miles

GPS :-0.503027, 117.151889

Hotel services

Ivory Restaurant

The All Day Dining restaurant serves a breakfast buffet, with a la carte options for lunch and dinner. It overlooks the hotel pool and has airconditioned indoor and al fresco outdoor dining areas.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 139 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 24 connecting rooms
    • 88 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • Indonesian
    • English
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Umbrellas
Access to property
  • Parking area
    • On site
Well-being
  • Swimming Pool
    • Outside
    • On site
  • Fitness Center
    • On site
Boutiques/shopping
  • Shopping mall
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 2,350

  • Maximum capacity: 3250 people

  • Maximum banquet capacity: 1500 people

Find out more

Our guest reviews for
Mercure Samarinda

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

418 reviews

TripAdvisor Rating 5.0/5

179 reviews

Mantul

Customer review rating 4.5/5

Ahmad N. Families - 05/10/2021 Confirmed reviews ALL

Service is good and nice room

Nice stay

Customer review rating 4.0/5

Eko H. Families - 04/10/2021 Confirmed reviews ALL

Me with my wife had first stay in September 2021 in Samarinda Mercure Hotel... The Hotel looks like still new... So everything looks very clean and tidy... looking from its building, seems that almost all rooms offering good view i.e. Mahakam river. Has mini mall at the lower floor which is good as alternative for looking some foods or drinks... also near Samarinda Center Plaza (SCP).. it is about 250 mtr from the Hotel..

Friendly staff

Customer review rating 3.5/5

Johan. W. Business - 24/09/2021 Confirmed reviews ALL

Front desk staff well trained

Dear Mr. Johan W., Greetings from Mercure Samarinda, It has been a pleasured having your feedback following your recent stay with us. Hearing that our team's services able to enhance your stay greatly is all we need to hear. We thank you for your special compliment to our team member that contribute to your satisfaction. Once again, thank you for choosing us when travelling to Samarinda. We look forward to welcoming you again real soon. Meanwhile, please stay safe. Regards, Budi Wahjono. General Manager

Room 901

Customer review rating 4.0/5

James L. V. K. Couples - 21/09/2021 Confirmed reviews ALL

TV and electric plug not working after make up room @housekeeping on our 2nd and 3rd day. I noticed that Mercure arranged the same room from my previous stay, hopefully I can get different room on my next stay.

Dear Mr. James Loh Vun K., Greetings from Mercure Samarinda, It has been a pleasured having your feedback following your recent stay with us. Related with your concern that some of room's facilities were not working properly has been properly shared to respected team for a proper action. Once again, thank you for choosing us when travelling to Samarinda. We will arrange the best room for your next visit in Samarinda. Meanwhile, please stay safe. Regards, Budi Wahjono. General Manager

fresh ambience

Customer review rating 3.5/5

M I. J. Business - 21/09/2021 Confirmed reviews ALL

I believe mercure is well recommend hotel, unfortunately room is too small

Dear Mr. Irfan J. Jamal P., Greetings from Mercure Samarinda, It has been a pleasured having your feedback following your recent stay with us. Regret to hear that some of room's facilities were not met your expectation and please rest assure that your concern has been properly shared to respected team for a proper action. Once again, thank you for choosing us when travelling to Samarinda. We will be able to honor your point for being our loyalty only if the booking is made on direct. We are waiting to greet you back real soon. Meanwhile, please stay safe. Regards, Budi Wahjono. General Manager

so nice

Customer review rating 4.5/5

Theresia J. Families - 17/09/2021 Confirmed reviews ALL

nice room view..overall good,,all staff and GRO is very very warm welcome especially Bella Kesta and friends on duty at that time.Facility ok.So many variation food for breakfast and room service. Excelent

Dear Ms. Theresia J., Greetings from Mercure Samarinda, It has been a pleasured having your feedback following your recent stay with us. Hearing that our team's services able to enhance your stay greatly is all we need to hear. We thank you for your special compliment to Ms. Shinta as our team member that contribute to your satisfaction. Once again, thank you for choosing us when travelling to Samarinda. We look forward to welcoming you again real soon. Meanwhile, please stay safe. Regards, Budi Wahjono. General Manager

Bad service around accor hotels.

Customer review rating 0.5/5

Novia R. P. Business - 06/09/2021 Confirmed reviews ALL

They always forgot return back your id, No free parking in this hotel, they charge us even ive tell them the plate of your vehicle, Very slow wifi, Bad service at reception, long que for member no priority, No welcome drink for silver member. No atm centre. Not recommended at all. Bad experience here

Dear Mrs. Novia Restu P. Thank you for your review regarding your recent stay at Mercure Samarinda. It so unfortunate to hear that your experience was less than satisfactory due to our services and facility issues. We have taking this into our concern for an improvement. We do apologies that your stay was not met your expectation. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future with an enjoyable experience. Kind Regars, Budi Wahjono General Manager

Bad service

TripAdvisor rating 1.0/5

Noviarestp Business - 06/09/2021 TripAdvisor review

They always forgot return back your id, and they refuse if we want our id sent back, Carefull this no free parking, the reception was not good in hospitality. Very very bad service around accor hotel, and no promotion on going for accor hotel in this hotel

Dear Mrs. Novia Restu Purnama Thank you for your review regarding your recent stay at Mercure Samarinda. It so unfortunate to hear that your experience was less than satisfactory due to our services and facility issues. We have taking this into our concern for an improvement. We do apologies that your stay was not met your expectation. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future with an enjoyable experience. Kind Regars, Budi Wahjono General Manager

Nice location

Customer review rating 4.0/5

Rudy Couples - 26/08/2021 Confirmed reviews ALL

Good place but need to go out of mall to get supermarket

Dear Mr. Rudi H.. Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are appreciate for the rating given to us. Please rest assure that your concern related with the check in arrangement has been shared to respective department for corrective action. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Well located, good service

Customer review rating 4.5/5

A. W. Solo - 23/08/2021 Confirmed reviews ALL

Good service

Dear Mr. w. A., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Nice vacation

Customer review rating 4.0/5

Indra Families - 20/08/2021 Confirmed reviews ALL

The service at the reception was very good and additional requests for extra bed was also responded quickly, so generally the service was quite good, there was a problem with the jet flushing of toilet seat and the team has repaired the problem quickly. Thank you

Dear Mr. Indra Kusuma W., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are appreciate for the rating given to us. Our team's focus is to strive maintain the best side for our quality of services and facilities We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good stay but too long wait checkin process

Customer review rating 3.0/5

Reza S. Solo - 11/08/2021 Confirmed reviews ALL

Need more 4 hours to get confirmation check in in Mercure Samarinda. I dont have such situation on other brands. Please keep your service as good as your mission.

Dear Mr. Reza S., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We appreciate for the rating given to us. Please rest assure that your concern related with our services at your arrival has been shared to respective department for corrective action. Our team's focus is to strive maintain the best side for our quality of services and facilities We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

New & fresh hotel in town

Customer review rating 4.5/5

Yopie Business - 10/08/2021 Confirmed reviews ALL

room with pool view is the best and satisfying.

Dear Mr. Yopie P., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us as well as our front liner team as your special mentioned for your satisfaction. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good Located, strategic

Customer review rating 4.0/5

Ibrahim D. E. Solo - 08/08/2021 Confirmed reviews ALL

very pleasant, the staff is friendly and very helpful

Dear Mr. Ibrahim Darmawan E., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Nice Experiences

Customer review rating 4.0/5

Guyub D. C. Business - 25/07/2021 Confirmed reviews ALL

Nice Experiences staycation at mercure samarinda hotel, strategic location and room condition is very well for millennials costumer's. Next time ill stay in mercure again if we have an opportunity in samarinda,

Dear Mr. Guyub Dwi C., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Amazing

Customer review rating 4.5/5

Hendra A. Families - 13/07/2021 Confirmed reviews ALL

wonderful experience to stay at Mercure hotel Samarinda and hope I can stay again in another time.

Dear Mr. Tri A., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

A very pleasant stay

Customer review rating 5.0/5

Saskia Business - 13/07/2021 Confirmed reviews ALL

Great room, great housing, great amenities, great food, great service. Overall it’s all great

Dear Ms. Saskia K., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Great Time At Mercure Samarinda

TripAdvisor rating 5.0/5

688aulia 14/11/2020 TripAdvisor review

We had a great time staying at mercure samarinda. New, Fresh and Clean Hotel. Their room quite big, location is strategic, near city center. They also have a good protocol for covid19. Sure we'll come back!

Dear Ibu Aulia, On behalf of my entire team, we would like to thank you for your review on TripAdvisor. It was a pleasure to have you stay with us At Mercure Samarinda. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Ibu Aulia, Mercure Samarinda is taking standards for hygiene and cleanliness very seriously, we will do anything to provide a very safe and health stay for all of our guests. We look forward for your next visit and another great comment for Mercure Samarinda in very near future. Kind regards, Budi Wahjono General manager

Location & Service

TripAdvisor rating 5.0/5

jefriputra Business - 30/10/2020 TripAdvisor review

Hotel Location in Center of city Town, The view very nice to look Mahakam River and Samarinda city, The room very comfort and clean with all facility in the room, Breakfast Yummy and All services Excellent

Dear Pak Jefri, Thank you so much for your review on Tripadvisor and we are pleased that you like our location and the view. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Pak Jefri, we look forward for your next visit and another great comment for Mercure Samarinda in very near future. Best regards Budi Wahjono General manager

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