Mercure Samarinda

Dear Mr. Jefri, Warmest regards from Mercure Samarinda, Thank you so much for your wonderful feedback! We are thrilled to hear that you had a comfortable and enjoyable stay with us at Mercure Hotel Samarinda. It’s great to know that our central location and the quality of our services, cleanliness, and room facilities met your expectations. Your kind words motivate our team to continue providing excellent service to all of our guests. We look forward to welcoming you back for another pleasant stay in the future. Kind regards, Seto Marsono General manager

Dear Mrs. Emily, Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mrs. Helend M., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests.We sincerely apologize for the inconvenience caused by the noise from nearby rooms during your stay. Your comfort and rest are very important to us, and we regret that this situation affected your experience. Please be assured that we are taking your comments seriously. We will reinforce our efforts to monitor noise levels and remind all our guests to maintain a peaceful environment, especially during night hours. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more pleasant and restful stay. Kind regards, Seto Marsono General manager

Dear Mrs. Lesley K., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. At the same time, we sincerely regret that your visits to the Sky Restaurant on the 17th floor did not meet your expectations. Please accept our apologies for the disappointment caused. Your feedback has been shared with our Food & Beverage team for further improvement, as we always strive to provide a consistently excellent experience throughout all our outlets. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more pleasant and restful stay. Kind regards, Seto Marsono General manager