Mercure Samarinda 4 stars

Customer review rating (ALL Rating) 4.4/5 479 reviews

ALLSAFE approved hotel

Information message

Mercure Samarinda
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+ 22 Services

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda and modern Audio Visual equipment.

  • The hotel has 6 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Hotel location

Mercure Samarinda

Jalan Mulawarman No 171
Pelabuhan
Kecamatan Samarinda Kota
75112 samarinda
indonesia

Fax: (+62)541/526001

Check-in from 14h00

Check out up to 12h00

  • By plane

    APT PRANOTO At 25.3km / 15.72 miles

GPS:-0.503027, 117.151889

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Ivory Restaurant

The All Day Dining restaurant serves a breakfast buffet, with a la carte options for lunch and dinner. It overlooks the hotel pool and has airconditioned indoor and al fresco outdoor dining areas.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 2,350

  • Maximum capacity: 3250 people

  • Maximum banquet capacity: 1500 people

Find out more

Our guest reviews for
Mercure Samarinda

100% genuine reviews from our guests

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ALL Rating 4.4/5

479 reviews

TripAdvisor Rating 5.0/5

225 reviews

Well located hotel in the mall

Customer review rating 3.0/5

Chendro P. Families - 13/01/2022 Confirmed reviews ALL

The room is good. Unfortunately i could not bring my son to swim, the person in charge of swimming pool is not flexible, when we came at 3.30, they did not let us swim while there are only 4 people in the swimming pool, i was asked to register and begin at 4 which was later when i came back the pool already filled more than 40 people, so we decided to avoid the crowd. The rules made by the hotel is ineefficient, and dissapointing people who want to swim. Should actually accept guests who came at first, not wait until the pool is crowded. We don't even want to swim in the crowd!

Good Staycation Experience

Customer review rating 4.5/5

Rezha Solo - 09/01/2022 Confirmed reviews ALL

I had such a good experience during my stay at Mercure. Everything was smooth from check in to check out. Staffs are very helpful and friendly. Thanks to Miss Sinta for follow up my bed request. The room was clean. Only the wifi wasn't good at that time. It keep reconnecting but cannot use the internet. And I wonder if I can get the room upgrade since it's one of my Gold member benefits for my next staycation. So really looking forward to it. Thank you Mercure Samarinda

stayiing for new year 2022

Customer review rating 5.0/5

Meilia E. Families - 08/01/2022 Confirmed reviews ALL

I might say that staying at Mercure Samarinda was of the best I’ve experienced to spend the end of 2021 in this town, Samarinda. Since I’ve started communicating through phone and WA, your agent, Mr. Yogas was really helpful He assisted me with all my inquiries and take a note verywell my special request, he helped me to go through every issue, replied my message day and night. Even we haven’t yet to meet each other I hope we can meet in other time. During my stay, I am handled by the kind lady upon check-in and his team did great contribution to prepare my room to ready in time. Having said that, it doesn’t mean that other staffs didn’t do anything, it’s just those the lady and his team that worked side-by-side with me. Other than that, all perfect! Thank you for having me and hope to see you again.

Short memorable visit

Customer review rating 4.5/5

Wahyu K. Families - 05/01/2022 Confirmed reviews ALL

Staying in short time during new year 2022 holiday. Will be back again for sure.

Nice location, friendly staff excellent service.

Customer review rating 4.5/5

A. Business - 04/01/2022 Confirmed reviews ALL

I have been here last week with my family and they really enjoy the room and food. Easy acces to every direction in the city. We will be coming back here soon with our next holiday and business trips.

Very pleasant

Customer review rating 4.5/5

Huabri Y. U. Couples - 03/01/2022 Confirmed reviews ALL

Very fun , the breakfast is delicious, the staff is friendly.

Good Stay

Customer review rating 4.0/5

Abdul M. Families - 02/01/2022 Confirmed reviews ALL

A very good stay with family and enjoying a very good swim in the hotel's swimming pool

Clean, good stay, great staff

Customer review rating 4.5/5

Cibi W. Solo - 21/12/2021 Confirmed reviews ALL

I stayed at junior suite room for a night & everything felt so right eventhough all the staff got busy & I had to bring my luggage on my own to the room, I don't mind since they have one ready room. Keep up the good job

Dear Mrs. Sarlinastiti Citra Hayu, Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are happy knowing that we are able to serve you as your preferred accommodation in Samarinda. On the other hand, we heard with concern in regards with our services were below your expectation and please rest assure that this concern has been extended to respective department. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind Regars, Budi Wahjono General Manager

not bad

Customer review rating 4.0/5

Anonymous Families - 15/12/2021 Confirmed reviews ALL

all the facilities are pretty good. only for the price of the room should get a better bathroom

Dear Mr. Surahman M., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We appreciate for your time and look forward for your return in the near future. Meantime, please stay safe. Kind Regards, Budi Wahjono General Manager.

Well located, clean space

Customer review rating 4.5/5

Ridzki Business - 14/12/2021 Confirmed reviews ALL

Check in went smotth, the room is clean, brakfast offered various menu.

Dear Mr. Ridzki A., Warmest Regards from Mercure Samarinda, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda. Thank you again for sharing your experience, meanwhile please stay safe! Kind regards, Budi Wahjono General Manager

good stay

Customer review rating 4.0/5

R. M. Business - 13/12/2021 Confirmed reviews ALL

good

Dear Mrs. M. R., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Ibis Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us.On the other hand, we heard with concern in regards with our wi-fi connection please rest assure that this concern has been extended to respective department for a prompt action. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Smell cigarette all over the room

Customer review rating 2.0/5

Weliem C. S. Families - 29/11/2021 Confirmed reviews ALL

I didn't sleep well because of the smell of cigarette all over the room. I already reserv for non smoking room, but the reception in charge give me a smoking room without any option. They say that non smoking is unavailable and fully book. I don't have any choice to accept it. The reception guy say that the smoking room already cleaned and sterilized. But the fact, after I open the room the smell of cigarette is all over the place. I choose one deluxe suite room, but it have a connecting room. From this connecting room the smell cigarette can through out between doors. I have 2 children, the reception didn't notice it. My sons sleep with cigarette smell all night long. They didn't think of my sons health. Please more sense with the situation. I make note for "no smoking room" because I bring my family.

Good stay

Customer review rating 4.0/5

Diana N. W. Families - 19/11/2021 Confirmed reviews ALL

Treated so special when we arrived. Greeted by the management team as well. When walking in to our suite, there was already arrangement of roses prepared on our bed, and a complimentary snack and desserts to celebrate our wedding anniversary. During our breakfast, the staff went above and beyond in making sure we were looked after. Thank you to the staff team of Mercure Samarinda in making our stay so special. We will come back for sure.

Dear Mrs. Diana Novita W., Warmest regards from Mercure Samarinda. It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Clean Hotel

Customer review rating 5.0/5

Rachel Business - 17/11/2021 Confirmed reviews ALL

The hotel ambience is very nice, clean room, the front office can speak English.

Dear Mrs. Rachel Y., Warmest regards from Mercure Samarinda! It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Good stay and good located

Customer review rating 4.0/5

Hansen H. Families - 07/11/2021 Confirmed reviews ALL

Clean room and nice receptionist

Dear Mr. Hansen H., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us as well as our front liner team as your special mentioned for your satisfaction. We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Have nice experience during stay, delicious pastries, integrated with entertainment (restaurant, cinema)

Customer review rating 4.0/5

S., S. Families - 02/11/2021 Confirmed reviews ALL

Overall, it is the best option to stay in town. Warmly welcomed, hospitable staffs, enough space for dining room, sufficient TV Channels (National/ International). It will be good if hotel have “their own” parking area (marked with) instead of mix with other visitors. (i.e.: 1st floor dedicated for hotel visitors).

Dear Mr. S. S., Warmest regards from Mercure Samarinda! It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

My Second Home

TripAdvisor rating 5.0/5

rusfiankarim737 Business - 29/10/2021 TripAdvisor review

this hotel with it's staff is like a family to me.. start from october 2020 until october 2021 Mercure Samarinda is my second home.. The room , the view. the price and most of all the service is way more higher than it's current rating..it's a solid 5 ⭐️ service and value.. my big respect to all the fromt office team ; Ms Lauren Jessica, Ms Inka, Mrs Bella, Ms Putri, Ms Karina Gerungan,Ms Dewi, Mr Axel, Mr Gerarrd and Mr Gede.. they are my family in samarinda..if you ever visit Mercure Samarinda, those names above is my reccomendation staff.. find them and you'll know about my testimony..

Dear Mr. Rusfian Karim, Greetings from Mercure Samarinda Allow me to thank you for the time you have spent on posting your valuable experience through this excellent review. I read with a joy knowing that you had a priceless moments with us and our team member - Front Office team that able to enhance your stay experience greatly. Your kind words has been shared to our entire team as encouragement to strive maintain our quality. It has been a pleasure having you around as our repeater guest and being your second home. Meanwhile, please stay safe! Best Regards, Budi Wahjono. General Manager

Bad service

TripAdvisor rating 1.0/5

Noviarestp Business - 06/09/2021 TripAdvisor review

They always forgot return back your id, and they refuse if we want our id sent back, Carefull this no free parking, the reception was not good in hospitality. Very very bad service around accor hotel, and no promotion on going for accor hotel in this hotel

Dear Mrs. Novia Restu Purnama Thank you for your review regarding your recent stay at Mercure Samarinda. It so unfortunate to hear that your experience was less than satisfactory due to our services and facility issues. We have taking this into our concern for an improvement. We do apologies that your stay was not met your expectation. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future with an enjoyable experience. Kind Regars, Budi Wahjono General Manager

Great Time At Mercure Samarinda

TripAdvisor rating 5.0/5

688aulia 14/11/2020 TripAdvisor review

We had a great time staying at mercure samarinda. New, Fresh and Clean Hotel. Their room quite big, location is strategic, near city center. They also have a good protocol for covid19. Sure we'll come back!

Dear Ibu Aulia, On behalf of my entire team, we would like to thank you for your review on TripAdvisor. It was a pleasure to have you stay with us At Mercure Samarinda. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Ibu Aulia, Mercure Samarinda is taking standards for hygiene and cleanliness very seriously, we will do anything to provide a very safe and health stay for all of our guests. We look forward for your next visit and another great comment for Mercure Samarinda in very near future. Kind regards, Budi Wahjono General manager

Location & Service

TripAdvisor rating 5.0/5

jefriputra Business - 30/10/2020 TripAdvisor review

Hotel Location in Center of city Town, The view very nice to look Mahakam River and Samarinda city, The room very comfort and clean with all facility in the room, Breakfast Yummy and All services Excellent

Dear Pak Jefri, Thank you so much for your review on Tripadvisor and we are pleased that you like our location and the view. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Pak Jefri, we look forward for your next visit and another great comment for Mercure Samarinda in very near future. Best regards Budi Wahjono General manager

Our most recent 20 reviews

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