Mercure Samarinda

Customer review rating (ALL Rating) 4.4/5 241 reviews

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Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.

  • The hotel has 10 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Our accommodation(s)

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Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  241 reviews

TripAdvisor Rating  5.0/5  1,649 reviews

Looks like new and well maintain hotel, good location.

Customer review rating 4.5/5

Budi Y. Business - Confirmed reviews ALL

Overall good

Dear Mr. Budi Y., Greetings from Mercure Samarinda, Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

review of the room

TripAdvisor rating 4.0/5

Roam45075280511 TripAdvisor review

the room is quite comfortable but not spacious enough. the food is quite varied but there are some foods that are not tasty such as rempeyek which is not crispy enough, cold white rice, and the choice of vegetable salad is not complete. parking is also quite difficult on weekends.

Not the best stay, but warmest hospitality as always

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Received an upgrade due to my card status, warmest welcome as always, checkin and out was flawless. The only thing that bothered us was the TV that was not functioning at all due to network connection issue. Glad we were granted a late checkout though 👍

Dear Mr. Junisar V., Greetings from Mercure Samarinda, Thank you for dedicating your time to share your experience following your stay with us. Thank you for being our loyalty member, it was a pleasure to have you stay with us, At Mercure Samarinda, We strive to provide the best services to all of our guest, at the end we could not to make you completely satisfied and we would like to state that we have noted your concern for our corrective action. We look forward for your next visit and another great comment for Mercure Samarinda in very near future Kind Regards, Seto Marsono General Manager

Helpfull staff

Customer review rating 4.5/5

Anggi S. Families - Confirmed reviews ALL

The staff are very helpful and friendly.

Dear Anggi S., We very much appreciate your comments regarding your stay at the Mercure Samarinda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Seto Marsono General Manager

Warm welcome

Customer review rating 4.5/5

N. Families - Confirmed reviews ALL

Very well and warm welcome from the staff, especially Ms Karin who assisted and resolve all our queries in a swift and very good way, thank you.

Dear Mr. Ahmad N., Greetings from Mercure Hotel Samarinda, Thank you for dedicating your time to share your experience following your stay with us. We are most delighted to learn that you had a wonderful experience at Mercure Hotel Samarinda and had chance to enjoy the service we offered. I genuinely appreciate your complimentary words upon our dedicated team especially Ms.Karlina and I will personally share your feedback to motivate all of our staff to continuously our sincerely service from the heart. Thank you and we can’t wait to welcome you back to our Hotel. Best regards,. Seto Marsono General Manager

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Other web-users rate our hotel

  • 93 reviews 9.3/10 Location
  • 308 reviews 8.6/10 Room
  • 302 reviews 9/10 Service
  • 27 reviews 1.8/10 WiFi
  • 213 reviews 8.9/10 Food
  • 177 reviews 9/10 Cleanliness
  • 155 reviews 9.3/10 Amenities
  • 118 reviews 9.2/10 Breakfast

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