Mercure Samarinda 4 stars

Customer review rating (ALL Rating) 4.5/5 328 reviews

Mercure Samarinda - Image 1
Mercure Samarinda - Image 2
Mercure Samarinda - Image 3
Mercure Samarinda - Image 4

Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.

  • The hotel has 10 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  328 reviews

TripAdvisor Rating  4.9/5  1,881 reviews

Customer review rating 1.0/5

Ivan L. K. Solo - Confirmed reviews ALL

There was a cockroach on the bathroom. And the hot water on the bathtub was not hot at all. The internet was very slow as well.

Dear Mr. Ivan L. K., Thank you for your review regarding your recent stay at Mercure Samarinda. It so unfortunate to hear that your experience was less than satisfactory due to our services and facility issues. We have taking this into our concern for an improvement. We do apologies that your stay was not met your expectation. While we do realize that we did not satisfy all of your needs this time around, we do hope that you will consider staying at our hotel again in the future with an enjoyable experience. Kind Regars, Seto Marsono General Manager

Great time combine with great food!

TripAdvisor rating 5.0/5

Rose P TripAdvisor review

Thank you for your kind hospitality! We had good time during our breakfast with good vibes and view. Can't wait to be back again to your place.

Dear Rosarioamapaula, Warmest greeting from Mercure Hotel Samarinda. Thank you so much for your kind words. We are thrilled to hear that you had a wonderful time enjoying your breakfast with a great atmosphere and view. Your appreciation of our team’s hospitality truly means a lot to us. We look forward to welcoming you back to Mercure Hotel Samarinda soon, and we will be delighted to make your next visit even more memorable. Warm regards, Seto Marsono General Manager

Customer review rating 3.5/5

Agus M. T. Business - Confirmed reviews ALL

Poor wifi and entertainment tv

Dear Mr. Agus M.. T., Warmest greetings from Mercure Samarinda. Thank you very much for taking the time to share your feedback with us and for choosing Mercure Samarinda as your preferred place to stay during your business trip to the city. It is always a pleasure to welcome our loyal guests, and we truly value your continued trust in us. We sincerely apologize for the inconvenience you experienced regarding the Wi-Fi stability and limited TV entertainment options. Please be assured that your comments have been shared with our management and technical team for immediate review and improvement. We are currently working on enhancing our internet connectivity and evaluating additional entertainment options to ensure a more enjoyable in-room experience for our valued guests. Your constructive feedback is very important to us, as it helps us improve and provide a better experience each time you return. We hope that during your next visit, you will notice the improvements we’ve made and enjoy a more seamless stay. Once again, thank you for your valuable insights and for being a loyal ALL – Accor Live Limitless member. We look forward to welcoming you back to Mercure Samarinda in the near future, where we will strive to make your next experience truly pleasant and memorable. Warm regards, Seto Marsono General Manager

Customer review rating 4.5/5

Maxwell G. M. M. Business - Confirmed reviews ALL

Well located with many restaurants close by. Service and front desk excellent thank you.

Dear Mr. Maxwell G. M. M., Warm greetings from Mercure Hotel Samarinda. Thank you very much for taking the time to share your delightful experience with us and for your continued trust as a valued ALL – Accor Live Limitless Gold member. We are truly delighted to hear that you appreciated our strategic location, the proximity to wonderful dining options, and the exceptional service delivered by our Front Desk and the entire team. Your kind words serve as a profound encouragement for our team to continue crafting memorable stays, where every detail reflects genuine warmth, professionalism, and the international hospitality standards that Mercure proudly upholds. We also sincerely value your feedback regarding our sustainability initiatives, which inspires us to continually enhance our efforts for a better, greener future. We very much look forward to welcoming you back to Mercure Samarinda, where we will be honored to provide yet another unforgettable and seamless stay, filled with comfort, care, and attention to every detail. With warm regards, Seto Marsono General Manager

Customer review rating 4.0/5

Bob A. M. Business - Confirmed reviews ALL

Ok, worth the price

Dear Mr. Bob A. M., Warmest regards from Mercure Samarinda! First thing first, we would like to thank you for sharing such a nice feedback referring to your recent stay with us, it has been a pleasured to receive feedback. We really are appreciate for the rating given to us. I have also taken good notes of your feedback regarding the quality of our wifi connection; for your information we now offer 10mbps to our guests and still increase the access points to avoid any blank area, this would be for your next stay. We hope to welcome you again at Mercure Hotel Samarinda and provide an even more comfortable experience. Warm regards, Seto Marsono General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 96 reviews 9.3/10 Location
  • 318 reviews 8.4/10 Room
  • 346 reviews 9.2/10 Service
  • 19 reviews 3.5/10 WiFi
  • 213 reviews 8.9/10 Food
  • 177 reviews 8.8/10 Cleanliness
  • 168 reviews 9.1/10 Amenities
  • 102 reviews 9.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Samarinda