Mercure Samarinda

Customer review rating (ALL Rating) 4.4/5 236 reviews

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Mercure Samarinda - Image 1
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, 75112 SAMARINDA, Indonesia

Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.

  • The hotel has 10 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Our accommodation(s)

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Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Telephone
Fax +62 541 526001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  236 reviews

TripAdvisor Rating  5.0/5  1,664 reviews

Very good stay

Customer review rating 5.0/5

Adlan P. C. Business - Confirmed reviews ALL

Thank you for all service and all staff mercure samarinda, especially for mrs.shinta whp hepling me for provide all things.

Dear Mr. Adlan p. C., Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had an enjoyable stay at Mercure Samarinda. We truly appreciate your recognition of our staff, especially Ms. Shinta. We will be sure to pass on your praise to her as she will be delighted to know she made a positive impact on your stay. Your feedback is invaluable to us, and we look forward to welcoming you back for another exceptional experience. Sincerely, Seto Marsono General Manager

Good stay

Customer review rating 4.5/5

Mustika S. Business - Confirmed reviews ALL

Good stay

Dear Mrs. Mustika S., Greetings from Mercure Samarinda, Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

my first time experience

TripAdvisor rating 5.0/5

Scenic59291494705 TripAdvisor review

its my 18th birthday, jadi ini aku first time datang kesini sendirian and all the waitresses are soo niceee, felt so comfortable love it soo much, makanannya juga enakk, jadi pasti bakal balik lagi kesini kalau pengen me time/special ocassion

Bapak/Ibu yang terhormat, Terima kasih banyak telah memilih Mercure Hotel Samarinda untuk merayakan ulang tahun ke-18 Anda! Kami sangat senang mendengar bahwa pengalaman pertama Anda bersama kami begitu menyenangkan. Kami senang bahwa tim kami membuat Anda merasa nyaman dan menikmati hidangan yang kami tawarkan. Ulasan positif Anda sangat berarti bagi kami! Kami akan sangat senang menyambut Anda kembali kapan saja untuk "me time" atau acara spesial lainnya. Kami akan pastikan kunjungan Anda berikutnya menjadi pengalaman yang tak terlupakan! Salam hangat, Seto Marsono General Manager

Affordable and good location

Customer review rating 5.0/5

Johan W. Business - Confirmed reviews ALL

3 night in deluxe room, All good and food are nice.

Dear Mr. Johan W., Greetings from Mercure Samarinda, Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

Clean, Comfort, Friendly staff, space for improvement are challenging

Customer review rating 4.0/5

Hendi R. Families - Confirmed reviews ALL

as a familly staff give us with connecting room we were sattisfied and pleasure welcome for the kids to have their name and ballon is memorable moment, excellent job Excellent food choices during breakfast is one of the best we have on our stay in various hotel in kalimantan Located same area with the mall make one stop entertainment for us as we like to watch Movie Cinema Room For Improvement to be better: 1. upon the arrival at the hotel, looking for valet parking we not available, this make us to drive all the way to the parking building and looking for parking is not easy during mall having an event and peak hours 2. as a n Accor member stay at Mercure is the highest choice at Samarinda City, a private welcome corner is very small and staff not around event when we look at the main receptions it takes sometimes to a person to come welcome us, and the area/position could be improved as it blocked with a Big Pillar and area for group of people to have a photos. 3. Choice of welcome drinks is limited to Juices, I understand this more healthy and exclusive choice, but sometimes we are in rush and need simple things only to enjoy simple drink in Can or Bottle will be better if the option is there Thank You Very Much and looking forward to stay again there with familly

Dear Mr. Hendi R., Thank you so much for sharing your experience with us. We are truly delighted to hear that you and your family had a memorable stay at Mercure Hotel Samarinda. Your positive feedback about our clean and comfortable accommodations, friendly staff, and excellent breakfast offerings is deeply appreciated. It’s always a pleasure to know that we created a welcoming atmosphere for your children as well, and that the connecting rooms contributed to your comfort. We also value your constructive comments, and I sincerely apologize for the challenges you experienced during your stay. Please allow me to address the points you raised: 1. Valet Parking: We are sorry to hear that you had difficulty finding valet parking during your arrival. We understand how important convenience is, especially during peak hours or when events are taking place at the mall. Rest assured, we will review our parking procedures to ensure a smoother experience for our guests in the future. 2. Welcome Corner & Reception: We deeply regret that the welcome corner did not meet your expectations. Your suggestion regarding the placement of the area and its accessibility is very valuable to us. We will take this into consideration to improve the design and ensure a more efficient and welcoming space for our guests. Additionally, we apologize for the delay in being greeted at the main reception. We will reinforce training to ensure that all of our guests are attended to promptly. 3. Welcome Drinks: We appreciate your feedback regarding the welcome drink options. While we strive to offer healthy choices, we understand that variety is important, and we will consider adding more simple drink options like canned or bottled beverages for guests who may be in a hurry or prefer a quicker option. Your input is truly invaluable, and we will certainly take steps to make the necessary improvements. We are grateful for your continued trust in Mercure Hotel Samarinda and look forward to welcoming you and your family back for another great stay in the near future. Warm regards, Seto Marsono General Manager

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Other web-users rate our hotel

  • 91 reviews 9.1/10 Location
  • 304 reviews 8.3/10 Room
  • 297 reviews 8.9/10 Service
  • 24 reviews 2/10 WiFi
  • 213 reviews 8.9/10 Food
  • 173 reviews 8.6/10 Cleanliness
  • 155 reviews 9.4/10 Amenities
  • 119 reviews 9.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.