Dear Mr. Purwito A. W., Warmest greetings from Mercure Samarinda, Thank you for your kind feedback and for considering Mercure Samarinda as your preferred place to stay in Samarinda. We are pleased to know that you enjoyed our service and found your room clean and comfortable. We sincerely apologize for the condition of the corridor and public toilet. Your feedback has been shared with the relevant department for further attention and improvement, as we continuously strive to provide a comfortable and pleasant environment for all our guests. We would also like to express our sincere appreciation for your continued trust in Mercure Samarinda as one of our valued returning guests and an ALL Silver Member. Your loyalty means a great deal to us, and we are truly grateful for the opportunity to welcome you back on each visit. We look forward to welcoming you back to Mercure Samarinda and providing you with an even more enjoyable and memorable stay on your next visit. Kind regards, Seto Marsono General Manager

Dear Mr. Erlangga Y. P., Warmest greetings from Mercure Samarinda, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate the rating you have given us and truly value your feedback, as it helps us identify opportunities to further improve the quality of our facilities and services. We would also like to express our sincere appreciation for your continued trust in Mercure Samarinda as one of our valued returning guests and an ALL Platinum Member. Your loyalty means a great deal to us, and we are truly grateful for the opportunity to welcome you back on each visit. We look forward to welcoming you back to Mercure Samarinda and providing you with an even more enjoyable and memorable stay on your next visit. Kind regards, Seto Marsono General Manager

Dear Mr. Andrias F., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mr. Yan F. A., Warmest regards from Mercure Samarinda, Thank you for your wonderful review and for awarding us a perfect score. We are truly delighted to know that our team's commitment to delivering excellent service and attention to detail made your stay a memorable one. Your kind words are a great source of motivation for all of us to continue providing exceptional hospitality to every guest. We would also like to extend our sincere gratitude for your continued trust as one of our valued returning guests and as an ALL Gold Member. Your loyalty means a great deal to us, and we are truly grateful to have the opportunity to welcome you back each time you visit. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mr. Ben A., Warmest greetings from Mercure Samarinda. Thank you very much for taking the time to share such a thoughtful and detailed review of your stay at Mercure Samarinda. We are truly delighted to know that our team's service made your stay a memorable one. Your kind words about Karin, Adel, Sinta, Handra, Anis, Adam, and Mr. Seto mean a great deal to us. We will be sure to share your recognition with them, as it will serve as a wonderful motivation to continue delivering heartfelt hospitality. We are also pleased to hear that you enjoyed the special recognition as one of our loyal members, as well as the personalized breakfast dishes prepared by our chef and breakfast team. Creating memorable experiences for our guests is always our greatest reward. At the same time, we sincerely appreciate your constructive feedback regarding room cleanliness and the variety of our breakfast selection. Please accept our apologies for not fully meeting your expectations in these areas. Your comments have been shared with our teams for further review and improvement to ensure a consistently high standard for all our guests, especially families with young children. Thank you once again for your valuable feedback and for choosing ibis Samarinda. We look forward to welcoming you and your family back for another memorable and even more enjoyable stay. Kind regards, Seto Marsono General manager

Dear Mr. Djudjun G., Warmest regards from Mercure Samarinda, Thank you very much for your wonderful review and for choosing Mercure Samarinda for your family business trip. We are delighted to know that you had a comfortable stay and that our team was able to meet your expectations. Your kind words about the service provided by our Sky House and Ivory Restaurant teams truly mean a lot to us. We are especially grateful for your recognition of Mr. Amrullah and Mr. Ivan. We will be delighted to share your compliments with them, as they will certainly be encouraged by your appreciation. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Bapak Arie R. yang terhormat, Salam Hangat dari Mercure Samarinda Terima kasih atas tanggapan positif yang diberikan terkait kunjungan terbaru Bapak di Mercure Samarinda. Merupakan suatu kebanggaan bagi kami dapat memberikan kenyamanan dan pelayanan yang menyenangkan selama masa menginap. Apresiasi khusus untuk tim kami Ms. Astrid, juga akan kami sampaikan. Kami akan terus berupaya menjaga dan meningkatkan kualitas layanan kami agar setiap kunjungan selalu memberikan pengalaman terbaik. Segenap tim Mercure Samarinda menanti kehadiran Bapak dan Keluarga untuk kembali lagi dengan pengalaman yang lebih menyenangkan. Salam Hangat, Seto Marsono General Manager

Dear Ms. Fitri I., Warmest regards from Mercure Samarinda, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you enjoyed your overall experience, from the excellent service provided by our team, the friendliness of our staff, and the cleanliness of our hotel, to the comfort of your room. It is also a pleasure to hear that you appreciated the delicious food options, the comfortable bed, the beautiful room view, and the reliable hot water facilities. Your kind words are greatly appreciated and will be shared with our team as motivation to continue delivering memorable experiences for all our guests. We sincerely thank you for your recommendation and look forward to welcoming you back for another pleasant stay in the future. Kind regards, Seto Marsono General Manager

Dear Ms. Rina S., Warmest regards from Mercure Samarinda, Thank you very much for your continued trust and loyalty in choosing to stay with us, and for taking the time to share your feedback. We are delighted to know that you find our hotel comfortable, enjoy the rooms, and appreciate our location. It is especially rewarding to hear that you have stayed with us five times and feel a sense of home during your visits. We also appreciate your honest comment that your experience has not been flawless. Your feedback is very important to us and will be shared with the team as we continuously strive to improve our services and facilities. We truly value your support and look forward to welcoming you back for many more comfortable stays in the future. Kind regards, Seto Marsono General Manager

Dear Mr. Henry T., Warmest regards from Mercure Samarinda, Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to know that you had a pleasant experience and that you found the room clean, comfortable, and well-maintained. It is also wonderful to hear that our team contributed positively to your stay, and that the check-in and check-out process was smooth and efficient. Your special recognition of Ms. Amel is truly appreciated, and we are pleased to know she delivered outstanding service. We will certainly share your kind words with her and the entire team, including our security colleagues who were also glad to assist you during your stay. Your feedback is highly valued, and it serves as motivation for us to continue delivering excellent service to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Seto Marsono General Manager

Dear Mr. Erick C., Warmest regards from Mercure Samarinda, Thank you very much for sharing your wonderful review and for choosing to stay with us during your family trip. We are delighted to know that you enjoyed your two-night stay, particularly our friendly and helpful staff, clean and comfortable rooms, delicious breakfast selection, and our convenient location close to the city center. Your comments regarding the television channels have been shared with the relevant team for further review and improvement. We are pleased to inform you that Sky House has resumed operations and reopened on 22 June. We hope to have the opportunity to welcome you there on your next visit to enjoy the stunning city views and dining experience. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Mr. Muhammad I., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Dear Ms. Theressia t., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us. At Mercure Samarinda, we always appreciate receiving positive feedback, and our team is committed to providing a superior service experience for every guest. We are delighted to hear that you enjoyed our breakfast and found it satisfying. At the same time, we sincerely apologize for the issues you encountered with the cleanliness of your room. Please be assured that your comments have been shared with our Housekeeping and IT teams for immediate corrective action. Thank you once again for your valuable feedback. We truly appreciate both your compliments and constructive observations, as they help us continuously improve our services and facilities. We look forward to welcoming you back and providing you with an even better stay in the future. Kind regards, Seto Marsono General manager

Dear Mr. Guruh A. D., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. Please be assured that your comments regarding the room facilities and staff handling have been shared with the relevant departments for immediate review and improvement. We truly appreciate your feedback, as it helps us address gaps and improve our services for future guests. We hope to have the opportunity to welcome you back and provide a seamless and more comfortable stay. Kind regards, Seto Marsono General manager

Dear Mr. Vishal C., Warmest regards from Mercure Samarinda, We are delighted to know that you appreciated our convenient location adjacent to the mall, the variety of dining options available, and most importantly, the friendliness and hospitality of our team members. Your special recognition of Irvan, Ruruh, Amel, Anis, Erik, Puri, and the rest of our staff is truly appreciated. We will be pleased to share your kind compliments with them, as it serves as great motivation for our team to continue delivering exceptional service. At the same time, we sincerely apologize for the shortcomings you experienced regarding the internet connectivity, air conditioning performance, and room cleanliness. Please be assured that your comments have been shared with the relevant departments for immediate review and corrective action. Thank you once again for your valuable feedback. We appreciate both your compliments and constructive observations, as they help us improve our services and facilities. We look forward to welcoming you back and providing you with an even better stay in the future. Kind regards, Seto Marsono General manager

Dear Mr. Rakhman M., Warmest regards from Mercure Samarinda, We are delighted to know that our strategic location was convenient for your business needs and that you enjoyed our facilities during your stay. It is also wonderful to hear that the variety of culinary destinations nearby added to the overall comfort and convenience of your visit. Your kind feedback is greatly appreciated and serves as an encouragement for our team to continue delivering excellent service and memorable experiences to all our guests. We look forward to welcoming you back to Mercure Samarinda on your next business or leisure trip. Kind regards, Seto Marsono General Manager

Dear Mr. Chai C. K., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

Dear Ms. Fransisca K. E., Warmest regards from Mercure Samarinda, Thank you for sharing your detailed feedback. We sincerely apologize that your experience as a Gold member did not meet your expectations. Your feedback has been shared with our team to ensure that all Accor members feel valued and receive attentive and personalized service. We are committed to improving our service so that future stays can be more enjoyable. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more personalized and enjoyable experience in the future. Kind regards, Seto Marsono General manager

Dear Mr. Henry T., Warm greetings from Mercure Samarinda, Thank you very much for sharing your experience and for your continued loyalty as an Accor member. We are delighted to hear that you enjoyed your stay and appreciated the complimentary room upgrade, as well as the service provided by Ms. Jessica and our Front Office team. Your kind words will be shared with them and are truly motivating. At the same time, we sincerely apologize for the inconvenience you experienced with our parking arrangements. Please rest assured that we will review our internal procedures and enhance communication between our Front Office and Security teams to prevent similar situations in the future. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even smoother and more enjoyable experience on your next visit. Kind regards, Seto Marsono General Manager