Description
Hotel extras
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The hotel has a strategic location at the centre of the city.
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The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.
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The hotel has 10 meeting rooms with modern Audio Visual facilities.
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Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.
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The hotel offers direct access to City Centrum mall and the movie theatre.
Our accommodation(s)
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Room
Superior Room - 1 King Size Bed
- 4 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Pool side or River side
- Most of the accommodation: Corner Room
Room
Superior Room - 2 Single Beds
- 4 pers. max
- 26 m² / 279 sq ft
- Bedding 2 x Single bed(s)
- Views: City View or Pool side or River side
Room
Deluxe Room - 1 King Size Bed
- 4 pers. max
- 32 m² / 344 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or River side
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Suite
Deluxe Suite - 1 King Size Bed
- 4 pers. max
- 52 m² / 559 sq ft
- Bedding 1 x King size bed(s)
- Views: Pool side
Suite
Deluxe Suite, River View - 1 King Size Bed
- 4 pers. max
- 52 m² / 559 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or River side
Suite
Executive Suite - 1 King Size Bed
- 4 pers. max
- 64 m² / 688 sq ft
- Bedding 1 x King size bed(s)
- Views: City View or Pool side
Hotel location
Mercure Samarinda
Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia
GPS:-0.503027, 117.151889
Access and transport
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Ivory Restaurants
Restaurant and cafe district
Berryl Lobby Lounge
Bar
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Meeting rooms
- Room service
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Ivory Restaurant
The All Day Dining restaurant serves a breakfast buffet, with a la carte options for lunch and dinner. It overlooks the hotel pool and has airconditioned indoor and al fresco outdoor dining areas.
Skyhouse Restaurant & Bar
We serve everything in perfection; slow-smoked, sizzling our prime chop measured in seven-fingers high. Our signature recipe is glazed with a secret blend of seasonings, cured and grilled into finest meal you have ever tasted.
Breakfast
Pool
Fitness center
Our fitness center studio located at 5th floor, get an exclusive exercise in our studio, facilitated with the best equipments.
Meetings & Events
- Number of Meeting Room
- 11
- Surface of the largest room
- 2350 m² / 25296 sq ft
- Maximum seats capacity
- 3250
- Maximum capacity for banquets
- 1500
Weddings
Non contractual photo
Our experienced wedding specialists are on hand to help you choose the most suitable wedding package to meet your needs and plan every detail of your special day. The spectacular ballroom at the hotel can host up to 1,500 guests in a banquet format.
Our guest reviews
ALL Rating
Customer review rating 3.0/5
Budiman D. P. Business - Confirmed reviews ALL
Dear Mr. Budiman D. P., Warmest regards from Mercure Samarinda, We are glad to hear that you were satisfied with the room. However, we sincerely apologize for the inconvenience you experienced with our Wi-Fi service. Please rest assured that your feedback has been shared with our IT and management teams for immediate review and improvement. Your comments are highly valued as they help us enhance our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Kind regards, Seto Marsono General manager
Customer review rating 4.5/5
Yan F. A. Business - Confirmed reviews ALL
Dear Mr. Yan F. A., Thank you for dedicating your time to share your experience following your stay with us. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Our purpose is to deliver the most exclusive services to our all our guests and your rating is much appreciated. We are looking forward to welcoming you back at our home soon! Best regards, Seto Marsono General manager
Customer review rating 4.5/5
Nur A. R. Business - Confirmed reviews ALL
Dear Mr. Nur A. R, Warmest regards from Mercure Samarinda, We are delighted you enjoyed your stay, and that my entire team was able to assist you. I am very proud of the team, and we continue to strive for improved guest satisfaction. Your encouraging feedback is truly appreciated and will be shared with our entire team as motivation to continue delivering excellent service. Whether work or leisure, we look forward to an opportunity to welcome you back to Mercure Samarinda in the near future. Kind regards Seto Marsono General Manager
Customer review rating 0.5/5
Rahul T. Business - Confirmed reviews ALL
Dear Mr. Rahul T., Warm greetings from Mercure Hotel Samarinda. Thank you for taking the time to share your feedback with us following your recent stay. First and foremost, please accept our sincerest apologies for the disappointment you experienced, particularly regarding the customer service, which you described as extremely poor. This is certainly not the level of service we strive to deliver, especially to our valued ALL – Accor Live Limitless Diamond member. We are truly concerned to learn about your experience and take your feedback very seriously. However, as your comments were quite general, we would sincerely appreciate it if you could share more specific details regarding the situations or interactions that led to this impression. Your input will greatly assist us in conducting a thorough investigation and taking the necessary corrective actions to prevent similar occurrences in the future. Your feedback is extremely important to us, as it plays a vital role in helping us improve our service standards and overall guest experience. Should you be willing, we would be grateful if you could contact our Manager on Duty directly at +6…, or reply via email, so we may better understand your concerns and address them appropriately. Once again, please accept our apologies for the inconvenience caused. We genuinely value your loyalty as an ALL Diamond member and hope to have the opportunity to regain your trust and provide you with the level of service you rightfully expect on a future visit. Warm regards, Seto Marsono General Manager
Customer review rating 4.0/5
Rizky F. A. Business - Confirmed reviews ALL
Dear Ms. Rizky F. A., Warm greetings from Mercure Samarinda. Thank you very much for taking the time to share your feedback and for rating your stay with us as a “Good stay.” We are pleased to know that your overall experience was positive and that your booking through the ALL App was smooth and convenient. We appreciate your kind comments regarding our accommodation, breakfast, cleanliness, and the service provided by our team. Your feedback is truly valuable to us as it helps us continuously improve the experience we offer to our guests. We also thank you for your comments regarding the level of recognition as an ALL Classic member. Please rest assured that we take this feedback seriously, and we will continue to work on enhancing how we recognize and engage with our loyal members to ensure an even better experience on your future stays. Thank you once again for choosing Mercure Samarinda for your business trip and for recommending us. We look forward to welcoming you back in the near future and hope to provide you with an even more rewarding stay next time. Warm regards, Seto Marsono General Manager
In partnership with TripAdvisor
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