Mercure Samarinda 4 stars

Customer review rating (ALL Rating) 4.5/5 348 reviews

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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, 75112 SAMARINDA, Indonesia

Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.

  • The hotel has 10 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Our accommodation(s)

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Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Telephone
Fax +62 541 526001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  348 reviews

Customer review rating 5.0/5

Chai C. K. Friends - Confirmed reviews ALL

Easy check in , excellent hospitality

Dear Mr. Chai C. K., Warmest regards from Mercure Samarinda, It was a pleasure to have you stay with us, At Mercure Samarinda, it is always pleasure to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

Customer review rating 1.5/5

Fransisca K. E. Business - Confirmed reviews ALL

I checked in on Sunday, October 15th, 2026. Although I had already completed mobile check‑in through the ALL app, the front desk area was crowded and I still had to wait in a long queue. As a Gold member, I understand that room upgrades are based on availability, but the front desk simply told me that no upgrade was available. When I asked about other Gold member benefits, the staff only mentioned late check‑out—which I didn’t need since I was leaving early. There was no effort to explain any alternative benefits, such as a room with a better view, a corner room, or anything that might make the stay feel more special. In other Accor properties, staff always try to deliver the best possible experience. Even when an upgrade isn’t available, they offer thoughtful gestures—like complimentary lounge access—that make guests feel valued. Unfortunately, that level of service was missing at Mercure Samarinda.

Dear Ms. Fransisca K. E., Warmest regards from Mercure Samarinda, Thank you for sharing your detailed feedback. We sincerely apologize that your experience as a Gold member did not meet your expectations. Your feedback has been shared with our team to ensure that all Accor members feel valued and receive attentive and personalized service. We are committed to improving our service so that future stays can be more enjoyable. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more personalized and enjoyable experience in the future. Kind regards, Seto Marsono General manager

Customer review rating 4.5/5

Henry T. Families - Confirmed reviews ALL

We had a wonderful stay at Mercure Samarinda. Although we frequently stay at this hotel and also as Accor Member, this was our first experience receiving a complimentary room upgrade. We would like to extend our sincere appreciation to Ms. Jessica and the Front Office team for their excellent service and hospitality. However, we would like to share one concern regarding the parking arrangement. Ms. Jessica had kindly requested the security team to prepare a reserved parking space for us. Unfortunately, upon arrival, we were informed by the security staff that no parking space was available. The following morning, I inquired again about the possibility of using the reserved parking area, as I noticed that several reserved parking spaces were unoccupied. One of the security personnel attempted to assist us in securing a spot. However, he was subsequently informed via walkie-talkie by his supervisor that we were not eligible to use the reserved parking space. We hope this feedback may help improve coordination and communication in the future.

Dear Mr. Henry T., Warm greetings from Mercure Samarinda, Thank you very much for sharing your experience and for your continued loyalty as an Accor member. We are delighted to hear that you enjoyed your stay and appreciated the complimentary room upgrade, as well as the service provided by Ms. Jessica and our Front Office team. Your kind words will be shared with them and are truly motivating. At the same time, we sincerely apologize for the inconvenience you experienced with our parking arrangements. Please rest assured that we will review our internal procedures and enhance communication between our Front Office and Security teams to prevent similar situations in the future. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even smoother and more enjoyable experience on your next visit. Kind regards, Seto Marsono General Manager

Customer review rating 3.5/5

Ngunyen V. Q. Business - Confirmed reviews ALL

nice place. but during stay the rooftop restaurant was renovation so i can not enjoy full my stay

Dear Mr. Ngunyen V. Q., Warmest regards from Mercure Samarinda, Thank you for sharing your feedback and for choosing to stay with us. We are glad to hear that you found our hotel a nice place to stay. At the same time, we sincerely apologize that the rooftop restaurant was under renovation during your visit. The upgrade of our facilities is part of our ongoing effort to improve the guest experience, and we regret any inconvenience this may have caused. We hope to welcome you back in the near future so you can fully enjoy all our upgraded facilities. Kind regards, Seto Marsono General manager

Customer review rating 4.0/5

Yan F. A. Business - Confirmed reviews ALL

Extraordinary

Dear Mr. Yan F. A., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We're truly grateful for your support and delighted to have had the opportunity to welcome you at Mercure Hotel Samarinda. We wish you all the best as well and look forward to seeing you again on your next visit. Kind regards, Seto Marsono General Manager

Other web-users rate our hotel

  • 98 reviews 8.8/10 Location
  • 360 reviews 8.7/10 Room
  • 433 reviews 9.1/10 Service
  • 17 reviews 4.1/10 WiFi
  • 194 reviews 9/10 Cleanliness
  • 188 reviews 9.2/10 Amenities
  • 123 reviews 9.5/10 Vibe
  • 115 reviews 9.3/10 Breakfast

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