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Mercure Samarinda 4 stars

Customer review rating 4.4/5 373 reviews

ALLSAFE approved hotel

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Mercure Samarinda
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+ 12 Services

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda and modern Audio Visual equipment.

  • The hotel has 6 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Samarinda

Jalan Mulawarman No 171
Pelabuhan
Kecamatan Samarinda Kota
75112 samarinda
indonesia

Tel: +62541526000

Fax: (+62)541/526001

Check-in from 14h00

Check out up to 12h00

  • By plane

    APT PRANOTO At 25.3km / 15.72 miles

GPS :-0.503027, 117.151889

Our accommodation(s)

Our restaurants and bars

Ivory Restaurant

Type of cuisine: International

The All Day Dining restaurant serves a breakfast buffet, with a la carte options for lunch and dinner. It overlooks the hotel pool and has airconditioned indoor and al fresco outdoor dining areas.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Beryl Lobby Lounge

The comfortable lobby lounge is perfect for meetings with colleagues or gatherings with friends and family.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 2,350

  • Maximum capacity: 3250 people

  • Maximum banquet capacity: 1500 people

Find out more

Our guest reviews for
Mercure Samarinda

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

373 reviews

tripadvisor

TripAdvisor Rating 5.0/5

134 reviews

Nice Experiences

Customer review rating 4.0/5

Guyub D. C. Business - 25/07/2021 Confirmed reviews ALL

Nice Experiences staycation at mercure samarinda hotel, strategic location and room condition is very well for millennials costumer's. Next time ill stay in mercure again if we have an opportunity in samarinda,

Dear Mr. Guyub Dwi C., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Amazing

Customer review rating 4.5/5

Hendra A. Families - 13/07/2021 Confirmed reviews ALL

wonderful experience to stay at Mercure hotel Samarinda and hope I can stay again in another time.

Dear Mr. Tri A., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

A very pleasant stay

Customer review rating 5.0/5

Saskia Business - 13/07/2021 Confirmed reviews ALL

Great room, great housing, great amenities, great food, great service. Overall it’s all great

Dear Ms. Saskia K., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Great hotel

Customer review rating 4.0/5

Anonymous Business - 03/07/2021 Confirmed reviews ALL

Air con in my room doesn’t work well but all experience stay in Mercure is good

Dear Mrs. N., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive guest feedback. We really are appreciate for the rating given to us. On the other hand, we heard with concern in regards with our room facilities were below your expectation and please rest assure that this concern has been extended to respective department for a prompt action within the air conditioning. We do hope to welcoming you back to Mercure Samarinda in the near future with a better service arrangement. Meanwhile, please stay healthy. Kind regards, Budi Wahjono General Manager

Signal of wifi and celuller is BAD

Customer review rating 3.5/5

Panji N. A. Solo - 02/07/2021 Confirmed reviews ALL

Overall was perfect except Wifi/Internet in the room. Breakfast was GOOD, various food, good taste Checkin/checkout super fast BAD Experience : Internet/Wifi in the room was BAD because wifi signal is low, so i change my internet access to my personal CELLUAR, guess? even the Celluler signal from the room was BAD. asking the staf to fix that problem, but the problem still there. all that day/night , i struggleed to get connected. come on, an easy intermet/wifi access is moandatory nowdays, when you dont put this seriously, you left behind MERCURE SAMARINDA

Dear Mr. Panji Natsir A., Greetings from Ibis Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us, it has been a pleasured to receive feedback. We really are appreciate for the rating given to us. On the other hand, we heard with concern in regards with our wi-fi connection that was below your expectation. Please rest assure that this concern has been extended to respective department for a prompt action. Furthermore, we appreciate that you have mentioned the quality of food and check in/check our arrangement were contribute to your satisfaction during your stay with us. We do look forward to welcoming you back to Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Strategic location and very clean

Customer review rating 4.5/5

A. Business - 27/06/2021 Confirmed reviews ALL

It's very humble and very helping

Dear Mr. A., Warmest regards from Mercure Samarinda! We are delighted you enjoyed your stay, and that my entire team was able to assist you. I am very proud of the team, and we continue to strive for improved guest satisfaction. Mr. A., we welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to share again your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we look forward to an opportunity to welcome you back to Mercure Samarinda in the near future. Kind regards Budi Wahjono General Manager

Good Food

Customer review rating 3.5/5

Heri J. Families - 21/06/2021 Confirmed reviews ALL

nice hotel & good swimmingpool. Thanks

Dear Mr. Heri j., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are happy knowing that you could enjoyed our facilities. Our team's focus is to strive maintain the best side for our quality of services and facilities We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Great as always

Customer review rating 4.5/5

Farahdita L. Families - 19/06/2021 Confirmed reviews ALL

Since Mercure is the best hotel in Samarinda so far, i always had good experiences there. Great exterior & interior, great services, well located and also there's a quite nice mall (City Centrum) which connected with the hotel. Feels good to be back soon

Dear Ms. Farahdita L., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

OK stay.

Customer review rating 3.0/5

Tony Business - 17/06/2021 Confirmed reviews ALL

Overall not too bad, 6/10. Aircons could have been colder. Nice shower. Friendly staff. Prior to my stay I sent several mails to Accor with some questions but all without response. Very poor. TV could also be much better, very much blocked (Netflix, Amazon Prime, Apple TV etc.) on a fairly new smart TV. Wifi at a snails pace, no better than 3-4 Mbps.

Dear Mr. Tony, Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are appreciate for the rating given to us. Please rest assure that your concern related with our wi-fi connection also room's facilities that were not met your expectation has been shared to respective department for corrective action. Our team's focus is to strive maintain the best side for our quality of services and facilities We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Nice stay

Customer review rating 4.5/5

Indra K. Families - 15/06/2021 Confirmed reviews ALL

a very strategic location and excellent service became one of the points so that we stayed back at this hotel, all officers did a good service, starting with welcome cake and drink, room upgrade facilities for members, check in / out and fulfillment of additional requests carried out very well. We are very grateful for all the services provided.

Dear Mr. Indra k. W., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Fun Staycation

Customer review rating 4.5/5

Reza Solo - 12/06/2021 Confirmed reviews ALL

Always satisfied to have a staycation in one of the best hotel in Samarinda, Mercure. Got a nice and warm welcoming from receptionist Miss Putri and Miss Sinta. Easy check in procedures as always. And finally i can request late check out time as one of my benefits. I will definitely request for my next stay. Room was comfy and clean. But I found the room carpet a bit wet, maybe the housekeeping didn't notice it when they make up the room. Over all it was great stay. Thank you Mercure.

Dear Mr. Rezha Sophan A., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. We really are happy knowing that we are able to serve you as your preferred accommodation in Samarinda. Furthermore, we appreciate that you have mentioned Ms. Putri & Shinta as one of our team whom contribute to your satisfaction during your stay with us. We do look forward to welcoming you back to Mercure or Ibis Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager.

Nearly great first stay

Customer review rating 4.0/5

Ibnu M. P. Families - 08/06/2021 Confirmed reviews ALL

This is my first stay in Mercure Samarinda as I have been expecting since it was being built but then came the COVID pandemic. Overall it was great (check in, room condition, breakfast and location) except for the tight width of vehicle lane in parking building for large vehicle such as Mitsubishi Pajero. Plus you have to share the parking space with the mall visitors as the mall is located between Ibis and Mercure hotels.

Dear Mr. Ibnu Milan P., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Well location and brand new in town

Customer review rating 5.0/5

Soerijo G. S. Business - 04/06/2021 Confirmed reviews ALL

Friendly and helpful receptionist

Dear Mr. Soerijo G., Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager.

Good stay

Customer review rating 4.5/5

Cindy Couples - 24/05/2021 Confirmed reviews ALL

It's comfortable place to stay, but i need to more clean when cleaning my room. But everythings is fine. Thankyou

Dear Mrs. Cindy A., Greetings from Mercure Samarinda, Thank you so much for taking time to share your valuable feedback in regards with your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback. We really are appreciate for the rating given to us. Please rest assure that your concern related with our wi-fi connection has been shared to respective department for corrective action. Our team's focus is to strive maintain the best side for our quality of services and facilities We do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Budi Wahjono General Manager

Great Time At Mercure Samarinda

TripAdvisor rating 5.0/5

688aulia 14/11/2020 TripAdvisor review

We had a great time staying at mercure samarinda. New, Fresh and Clean Hotel. Their room quite big, location is strategic, near city center. They also have a good protocol for covid19. Sure we'll come back!

Dear Ibu Aulia, On behalf of my entire team, we would like to thank you for your review on TripAdvisor. It was a pleasure to have you stay with us At Mercure Samarinda. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Ibu Aulia, Mercure Samarinda is taking standards for hygiene and cleanliness very seriously, we will do anything to provide a very safe and health stay for all of our guests. We look forward for your next visit and another great comment for Mercure Samarinda in very near future. Kind regards, Budi Wahjono General manager

Location & Service

TripAdvisor rating 5.0/5

jefriputra Business - 30/10/2020 TripAdvisor review

Hotel Location in Center of city Town, The view very nice to look Mahakam River and Samarinda city, The room very comfort and clean with all facility in the room, Breakfast Yummy and All services Excellent

Dear Pak Jefri, Thank you so much for your review on Tripadvisor and we are pleased that you like our location and the view. It is a great pleasure to have you here as your appreciation and kind words will surely motivate us even further to deliver excellent quality of service consistently. Pak Jefri, we look forward for your next visit and another great comment for Mercure Samarinda in very near future. Best regards Budi Wahjono General manager

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