Mercure Samarinda

Customer review rating (ALL Rating) 4.4/5 242 reviews

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Mercure Samarinda - Image 1
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, 75112 SAMARINDA, Indonesia

Description

Hotel extras

  • The hotel has a strategic location at the centre of the city.

  • The hotel has the biggest ballroom in Samarinda with Videotron and modern AV equipment.

  • The hotel has 10 meeting rooms with modern Audio Visual facilities.

  • Have a dip in the rooftop swimming pool, which features panoramic views of Samarinda city.

  • The hotel offers direct access to City Centrum mall and the movie theatre.

Our accommodation(s)

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Hotel location

Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota
75112 SAMARINDA
Indonesia

GPS:-0.503027, 117.151889

Telephone
Fax +62 541 526001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  242 reviews

TripAdvisor Rating  5.0/5  1,654 reviews

my first time experience

TripAdvisor rating 5.0/5

Scenic59291494705 TripAdvisor review

its my 18th birthday, jadi ini aku first time datang kesini sendirian and all the waitresses are soo niceee, felt so comfortable love it soo much, makanannya juga enakk, jadi pasti bakal balik lagi kesini kalau pengen me time/special ocassion

Affordable and good location

Customer review rating 5.0/5

Johan W. Business - Confirmed reviews ALL

3 night in deluxe room, All good and food are nice.

Clean, Comfort, Friendly staff, space for improvement are challenging

Customer review rating 4.0/5

Hendi R. Families - Confirmed reviews ALL

as a familly staff give us with connecting room we were sattisfied and pleasure welcome for the kids to have their name and ballon is memorable moment, excellent job Excellent food choices during breakfast is one of the best we have on our stay in various hotel in kalimantan Located same area with the mall make one stop entertainment for us as we like to watch Movie Cinema Room For Improvement to be better: 1. upon the arrival at the hotel, looking for valet parking we not available, this make us to drive all the way to the parking building and looking for parking is not easy during mall having an event and peak hours 2. as a n Accor member stay at Mercure is the highest choice at Samarinda City, a private welcome corner is very small and staff not around event when we look at the main receptions it takes sometimes to a person to come welcome us, and the area/position could be improved as it blocked with a Big Pillar and area for group of people to have a photos. 3. Choice of welcome drinks is limited to Juices, I understand this more healthy and exclusive choice, but sometimes we are in rush and need simple things only to enjoy simple drink in Can or Bottle will be better if the option is there Thank You Very Much and looking forward to stay again there with familly

Looks like new and well maintain hotel, good location.

Customer review rating 4.5/5

Budi Y. Business - Confirmed reviews ALL

Overall good

Dear Mr. Budi Y., Greetings from Mercure Samarinda, Thank you for sharing your valuable feedback at your recent stay with us. At Mercure Samarinda, it is always pleasured to receive positive feedback, our team committed to provide a superior service experience for every guests. We welcome guest feedback, and this helps us to continually strive for excellence. We really appreciate your willingness to re share your memorable stay at Mercure Samarinda by clicking the link below: http://bit.ly/surveymercure Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General Manager

review of the room

TripAdvisor rating 4.0/5

Roam45075280511 TripAdvisor review

the room is quite comfortable but not spacious enough. the food is quite varied but there are some foods that are not tasty such as rempeyek which is not crispy enough, cold white rice, and the choice of vegetable salad is not complete. parking is also quite difficult on weekends.

Dear Value Guest, Thank you for sharing your valuable feedback regarding your recent stay at Mercure Hotel Samarinda. We are pleased to hear that you found your room comfortable, and we truly appreciate your comments on the food and parking experience. We sincerely apologize for the issues you encountered with the food quality. Your comments about the rempeyek, cold rice, and incomplete vegetable salad have been noted, and we will work closely with our kitchen team to improve these aspects and ensure a more satisfying dining experience for our future guests. Regarding parking, we understand that it can be challenging, especially on weekends. We are looking into possible solutions to improve the availability of parking spaces, and we hope to make this more convenient for you during your next visit. We greatly value your feedback, and it helps us to continue improving our services. We hope to have the opportunity to welcome you back to Mercure Hotel Samarinda in the near future, where we aim to provide you with an even better stay. Warm regards, Seto Marsono General Manager

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Other web-users rate our hotel

  • 93 reviews 9.3/10 Location
  • 308 reviews 8.6/10 Room
  • 302 reviews 9/10 Service
  • 27 reviews 1.8/10 WiFi
  • 213 reviews 8.9/10 Food
  • 177 reviews 9/10 Cleanliness
  • 155 reviews 9.3/10 Amenities
  • 118 reviews 9.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.