Mercure Samarinda 4 stars

Dear Mr. Ben A., Warmest greetings from Mercure Samarinda. Thank you very much for taking the time to share such a thoughtful and detailed review of your stay at Mercure Samarinda. We are truly delighted to know that our team's service made your stay a memorable one. Your kind words about Karin, Adel, Sinta, Handra, Anis, Adam, and Mr. Seto mean a great deal to us. We will be sure to share your recognition with them, as it will serve as a wonderful motivation to continue delivering heartfelt hospitality. We are also pleased to hear that you enjoyed the special recognition as one of our loyal members, as well as the personalized breakfast dishes prepared by our chef and breakfast team. Creating memorable experiences for our guests is always our greatest reward. At the same time, we sincerely appreciate your constructive feedback regarding room cleanliness and the variety of our breakfast selection. Please accept our apologies for not fully meeting your expectations in these areas. Your comments have been shared with our teams for further review and improvement to ensure a consistently high standard for all our guests, especially families with young children. Thank you once again for your valuable feedback and for choosing ibis Samarinda. We look forward to welcoming you and your family back for another memorable and even more enjoyable stay. Kind regards, Seto Marsono General manager

Dear Mr. Djudjun G., Warmest regards from Mercure Samarinda, Thank you very much for your wonderful review and for choosing Mercure Samarinda for your family business trip. We are delighted to know that you had a comfortable stay and that our team was able to meet your expectations. Your kind words about the service provided by our Sky House and Ivory Restaurant teams truly mean a lot to us. We are especially grateful for your recognition of Mr. Amrullah and Mr. Ivan. We will be delighted to share your compliments with them, as they will certainly be encouraged by your appreciation. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager

Bapak Arie R. yang terhormat, Salam Hangat dari Mercure Samarinda Terima kasih atas tanggapan positif yang diberikan terkait kunjungan terbaru Bapak di Mercure Samarinda. Merupakan suatu kebanggaan bagi kami dapat memberikan kenyamanan dan pelayanan yang menyenangkan selama masa menginap. Apresiasi khusus untuk tim kami Ms. Astrid, juga akan kami sampaikan. Kami akan terus berupaya menjaga dan meningkatkan kualitas layanan kami agar setiap kunjungan selalu memberikan pengalaman terbaik. Segenap tim Mercure Samarinda menanti kehadiran Bapak dan Keluarga untuk kembali lagi dengan pengalaman yang lebih menyenangkan. Salam Hangat, Seto Marsono General Manager

Dear Ms. Fitri I., Warmest regards from Mercure Samarinda, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you enjoyed your overall experience, from the excellent service provided by our team, the friendliness of our staff, and the cleanliness of our hotel, to the comfort of your room. It is also a pleasure to hear that you appreciated the delicious food options, the comfortable bed, the beautiful room view, and the reliable hot water facilities. Your kind words are greatly appreciated and will be shared with our team as motivation to continue delivering memorable experiences for all our guests. We sincerely thank you for your recommendation and look forward to welcoming you back for another pleasant stay in the future. Kind regards, Seto Marsono General Manager

Dear Ms. Rina S., Warmest regards from Mercure Samarinda, Thank you very much for your continued trust and loyalty in choosing to stay with us, and for taking the time to share your feedback. We are delighted to know that you find our hotel comfortable, enjoy the rooms, and appreciate our location. It is especially rewarding to hear that you have stayed with us five times and feel a sense of home during your visits. We also appreciate your honest comment that your experience has not been flawless. Your feedback is very important to us and will be shared with the team as we continuously strive to improve our services and facilities. We truly value your support and look forward to welcoming you back for many more comfortable stays in the future. Kind regards, Seto Marsono General Manager