Number 11 St Julian's Malta - Handwritten Collection 3 stars

Dear Kristjan J., Thank you for your review and for highlighting the excellent location and service experienced during your stay. It is gratifying to know that you appreciated the room size, balcony amenities, and the pool area. I acknowledge your feedback regarding the comfort of the beds and pillows. We understand that sleep quality is crucial for our guests, and your comments will be taken into consideration for future enhancements. In addition, I regret to hear about the inconsistent service at the pool bar. We strive to provide timely and attentive service to all our guests, and your experience does not reflect our usual standards. Your observations will be shared with the team to ensure that we can improve in this area. We appreciate your constructive feedback and are pleased that your overall experience was positive. We hope to welcome you back for another stay in the future. Antoine Torpiano Operations Manager

Dear Rolf W., Thank you for staying with us again and for taking the time to leave your review. We're delighted to hear that you enjoyed the complimentary upgrade. We're also pleased that your check-in with Sujitha, the receptionist on duty, was a pleasant experience. Thank you for letting us know about your preference for a higher-floor room. We've made a note of it and will certainly do our best to accommodate your request on your next visit, subject to availability. Regarding the minibar, please note that we currently do not provide drinks in the minibar as part of our standard room setup. We appreciate your feedback and your understanding. We look forward to welcoming you back again soon and hope to make your next stay even more enjoyable. Kind regards, Number 11 St Julian's Malta - Handwritten Collection.

Dear Helen W., Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our location and found the beds comfortable. We're sorry that noise affected your stay. As we're located in a lively area, some external noise can be expected. We also understand your concerns regarding disturbances caused by other guests. While we cannot always control individual behaviour, our security team patrols the hotel throughout the night and intervenes whenever necessary to help minimise disruptions. We're also sorry that you were disappointed with your room's balcony and the view, as well as the nearby construction activity. While room allocation is based on availability and booking category, we always do our best to accommodate guest preferences whenever possible. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back in the future. Best regards, Number 11 St Julian's Malta - Handwritten Collection

Dear Smail K., Thank you for taking the time to share your delightful experience at Number 11 St Julian's Malta - Handwritten Collection. We are thrilled to hear that your stay was wonderful and that our team made you feel welcomed and valued from the moment you arrived. It is gratifying to know that you found the hotel to be beautiful, clean, and comfortable, as well as ideally located. Your recognition of our staff, particularly Sujitha and Asmita, highlights the dedication and professionalism we strive to maintain. We will certainly communicate your appreciation to them and the entire team, as feedback like yours serves as great motivation. We are grateful for your kind words and your recommendation to friends and family.We look forward to welcoming you back for another wonderful stay in the near future. Best regards, Number 11 St Julian's Malta - Handwritten Collection

Dear T., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the hotel and found our staff to be friendly and helpful. Your kind comments are greatly appreciated. We are sorry that the noise from the surrounding area affected your stay. As we are located in the heart of St. Julian's, there can occasionally be external noise beyond our control, and we understand how this may impact guest comfort. Regarding the room amenities, we would like to clarify that all Superior Rooms are equipped with a third mug and glass, which are stored in the cupboard. We apologize if this was not immediately visible during your stay. We also regret the delay in providing the additional balcony chair and understand your frustration at having to request it more than once. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Kind regards, Number 11 St Julian's Malta - Handwritten Collection