Novotel Malta Sliema 4 stars

Customer review rating (ALL Rating) 4.3/5 2,095 reviews

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Novotel Malta Sliema - Image 1
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Novotel Malta Sliema - Image 4
60 Sir Frederick C, Ponsomby Street, GZR 1070 GZIRA, Malta

Description

Hotel extras

  • Spacious and modern rooms

  • Family-friendly facilities

  • Underground private car park

  • 277sqm of modern meeting space

  • Panoramic infinity pool 37m long with a jacuzzi and a bar accessible from the pool.

Our accommodation(s)

Book this hotel
Room 1
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Room

Superior Room

Photo out of - Superior Room

Thanks to the modern, intuitive design of the Superior Room ideal for work and relaxation. For 2 adults with one double bed and 2 children with one sofa bed and a private bathroom with a balcony.

  • Views:

    Courtyard View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Fixed showerhead

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 29 m² / 312 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
  • Views: Courtyard View
  • Most of the accommodation: Balcony
See availabilities

Take some time to unwind in our Executive Room ideal for work and relaxation.For 2 adults with one double bed, bathroom with a balcony.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Take some time to unwind in our Family Rooms ideal for families and relaxation. For 2 adults with one double bed and 3 children with one sofa bed and a private bathroom with a balcony.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Double bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Relax in our Accessible Room, thoughtfully designed for comfort and ease. Ideal for up to two adults, it features a comfortable double bed, a sofa bed, accessible bathroom, modern amenities, and a calm, functional layout for a seamless stay.

  • Views:

    City View

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Double sofa bed(s) x

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Fixed showerhead
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Suite with 2 balconies

Photo out of - Suite with 2 balconies

This bright Suite is perfect for your business trips or leisure stays with ample space, a large terrace in each room overlooking the city with a private bathroom.

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Balcony or Dining room / area or Additional living room / area or 2 bedrooms

Max. number of persons
2
Area
From 46 m² / 495 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Suite Room with Double Bed and Sofa Bed

Photo out of - Suite Room with Double Bed and Sofa Bed

Room with 1 double bed and sofa Bed. Free WIFI, safe, coffee and tea making facilities, and a bathroom with a bath or shower.

  • Most of the accommodation:

    Dining room / area or Additional living room / area

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof room

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Malta Sliema

60 Sir Frederick C, Ponsomby Street
GZR 1070 GZIRA
Malta

GPS:35.906667, 14.495139

Telephone
Fax +356 2264 1400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • MALTA INT. AIRPORT Additional charge
  • MLA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 293 rooms
  • 20 rooms for people with reduced mobility
  • 10 family rooms
  • 293 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Services for children

  • Board games available
  • Indoor playground for children
  • Play area
  • Tourist guide for families

Well-being

Infinity pool & Jacuzzi

  • Outside
  • On site

Pool & Spa

  • Covered
  • On site

FITNESS CENTER

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Turkish Steambath
  • Massage

Sports and leisure

Gym

  • On site

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 2.50 € 2.5 EUR Per hour

Security

  • Well-lit parking

Accessibility

  • Elevators
  • Accessible parking

TRIA RESTAURANT

Photo out of - TRIA RESTAURANT

At Tria, we invite you to discover the flavours of Mediterranean living through a carefully curated menu rooted in both tradition and creativity. From seasonal soups to rich pasta dishes, every plate reflects a balance of comfort and refinement.

Cooking style
Mediterranean
Capacity
310
Accessibility
Accessible service
60 Sir Frederick C, Ponsomby Street, GZR 1070 Gzira, Malta
Telephone +356 2264 1400

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

At Tria, we invite you to discover the flavours of Mediterranean living through a carefully curated menu rooted in both tradition and creativity. From seasonal soups to rich pasta dishes, every plate reflects a balance of comfort and refinement.

SOLEIL SKYDECK AND POOL

Photo out of - SOLEIL SKYDECK AND POOL

At Soleil Skydeck and Pool, we invite you to experience the rhythm of the rooftop, where panoramic views and carefully crafted drinks come together in a setting made for relaxation and connection.

Bar Type
POOL BAR
Accessibility
Accessible service
Telephone +356 2264 1400
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks
  • Cocktail
  • Wine by the glass available

Snacks facilities

  • Cold snacks
  • Hot snacks

At Soleil Skydeck and Pool, we invite you to experience the rhythm of the rooftop, where panoramic views and carefully crafted drinks come together in a setting made for relaxation and connection.

Start your day with a balanced breakfast featuring fresh pastries, seasonal fruit, hot dishes and a selection of cereals and breads. A calm, bright setting makes it an easy and enjoyable way to begin the morning.

The on-site pool and spa area is designed for relaxation and wellbeing. Guests can enjoy a tranquil environment suited to unwinding, combining water facilities with a calm, comfortable setting during their stay.

Carisma Spa & Wellness offers a peaceful space dedicated to relaxation and wellbeing. Guests can enjoy spa treatments and wellness services in a calm environment designed to restore balance and comfort.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,095 reviews

Customer review rating 4.0/5

John D. Couples - Confirmed reviews ALL

Dear John D., Thank you for sharing your positive experience at Novotel Malta Sliema. We are delighted to hear that you found our location convenient for exploring the island and that you enjoyed the comfort of your room. Our rooftop bar and pool are indeed popular features, and we are pleased that you appreciated them. It is wonderful to know that our team made you feel welcomed during your stay. We hope to have the pleasure of welcoming you back on your next visit to Malta. Goodbye and best regards, Novotel Malta Sliema

Customer review rating 2.0/5

Mandy L. Couples - Confirmed reviews ALL

Dear Mandy L., Thank you for sharing your feedback regarding your recent experience at our hotel. We regret to learn that your welcome did not meet your expectations, especially as a valued Accor Member. Your comments are important to us, and we will reflect on them to enhance our guest interactions. Goodbye, Novotel Malta Sliema

Customer review rating 2.0/5

Wai C. L. Couples - Confirmed reviews ALL

Dear Wai C. L., Thank you for sharing your feedback regarding your recent stay at Novotel Malta Sliema. We appreciate your loyalty as an Accor Platinum member and sincerely apologize for the experiences you encountered during your visit. It is concerning to learn that the recognition of your loyalty did not meet your expectations. We strive to provide our guests with an exceptional experience, which includes the appropriate welcome amenities for our esteemed members. I regret that this was not properly communicated by our reception team. Additionally, I acknowledge your comments regarding the maintenance issues in your room and the timing of housekeeping services, which should ideally align with our standards. Furthermore, I understand your disappointment with our welcome drink policy and the state of the pool-area facilities. Your feedback is invaluable, and I assure you it has been noted for consideration as we continually seek to enhance our services and amenities. Thank you once again for your insights. We hope to have the opportunity to restore your faith in our hotel during a future stay. Best regards, Novotel Malta Sliema

Customer review rating 4.5/5

Zuzanna A. Families - Confirmed reviews ALL

Dear Zuzanna A., Thank you for sharing your positive experience at Novotel Malta Sliema. We are delighted to know that you enjoyed your stay, appreciated the daily room cleaning, and found our breakfast offerings to be varied and tasty. It is wonderful to hear that our location served as a convenient base for your exploration of Malta. We hope to welcome you back in the future for another delightful experience. Best regards, Novotel Malta Sliema

Customer review rating 5.0/5

Wayne S. Solo - Confirmed reviews ALL

Dear Wayne S., Thank you for your wonderful feedback. We are delighted to hear that you had a flawless stay and enjoyed our generous room size, cleanliness, and great shower pressure. Our location and helpful staff play a vital role in creating memorable experiences, and we appreciate your recognition of their efforts. Warm regards, Novotel Malta Sliema

Dear John D., Thank you for sharing your positive experience at Novotel Malta Sliema. We are delighted to hear that you found our location convenient for exploring the island and that you enjoyed the comfort of your room. Our rooftop bar and pool are indeed popular features, and we are pleased that you appreciated them. It is wonderful to know that our team made you feel welcomed during your stay. We hope to have the pleasure of welcoming you back on your next visit to Malta. Goodbye and best regards, Novotel Malta Sliema

Customer review rating 2.0/5

Mandy L. Couples - Confirmed reviews ALL

Our welcome was cold and unfriendly with no acknowledgment of being an Accor Member for more than 25 years.

Dear Mandy L., Thank you for sharing your feedback regarding your recent experience at our hotel. We regret to learn that your welcome did not meet your expectations, especially as a valued Accor Member. Your comments are important to us, and we will reflect on them to enhance our guest interactions. Goodbye, Novotel Malta Sliema

Customer review rating 2.0/5

Wai C. L. Couples - Confirmed reviews ALL

Having read previous reviews of other guests prior to my stay, I unfortunately experienced the same issues during my stay. As an Accor Platinum member, I felt treated like an ordinary walk-in guest, with little recognition of my loyalty. • No welcome amenity, with reception not understanding this arrangement and offering only to refer the matter to management. • A broken door frame in my room. • Housekeeping arriving after 4:00 pm daily. • An awkward welcome drink policy restricting redemption to the lobby, excluding the pool area. • Pool-area toilets reportedly out of order for months. My greatest disappointment is management’s repeated promises to consider improvements without any meaningful actions. These responses appear to be mere lip service rather than a genuine commitment to improving the guest experience. Overall, the service standards fell below those of other Accor hotels I have experienced.

Dear Wai C. L., Thank you for sharing your feedback regarding your recent stay at Novotel Malta Sliema. We appreciate your loyalty as an Accor Platinum member and sincerely apologize for the experiences you encountered during your visit. It is concerning to learn that the recognition of your loyalty did not meet your expectations. We strive to provide our guests with an exceptional experience, which includes the appropriate welcome amenities for our esteemed members. I regret that this was not properly communicated by our reception team. Additionally, I acknowledge your comments regarding the maintenance issues in your room and the timing of housekeeping services, which should ideally align with our standards. Furthermore, I understand your disappointment with our welcome drink policy and the state of the pool-area facilities. Your feedback is invaluable, and I assure you it has been noted for consideration as we continually seek to enhance our services and amenities. Thank you once again for your insights. We hope to have the opportunity to restore your faith in our hotel during a future stay. Best regards, Novotel Malta Sliema

Customer review rating 4.5/5

Zuzanna A. Families - Confirmed reviews ALL

We spent five nights at the Novotel in October. We really liked the hotel. The room was cleaned daily, and the breakfasts were tasty and varied. A major advantage of the hotel is its proximity to public transport. I recommend the hotel as a base for exploring Malta.

Dear Zuzanna A., Thank you for sharing your positive experience at Novotel Malta Sliema. We are delighted to know that you enjoyed your stay, appreciated the daily room cleaning, and found our breakfast offerings to be varied and tasty. It is wonderful to hear that our location served as a convenient base for your exploration of Malta. We hope to welcome you back in the future for another delightful experience. Best regards, Novotel Malta Sliema

Customer review rating 5.0/5

Wayne S. Solo - Confirmed reviews ALL

Flawless stay. Good location. Helpful staff. Room fantastic (8013). Room size generous. Very clean. Shower great pressure.

Dear Wayne S., Thank you for your wonderful feedback. We are delighted to hear that you had a flawless stay and enjoyed our generous room size, cleanliness, and great shower pressure. Our location and helpful staff play a vital role in creating memorable experiences, and we appreciate your recognition of their efforts. Warm regards, Novotel Malta Sliema

Customer review rating 4.0/5

Sandra N. N. Solo - Confirmed reviews ALL

I enjoyed the stay at Novotel. It’s a great hotel with great amenities: a wellness centre with an indoor pool, sauna and hammam, a fitness centre and a rooftop. The room was spacious. The breakfast was very decent. My room was not ready for the check-in but I got a discount on the beauty treatments.

Dear Sandra N. N., Thank you for your positive feedback regarding your stay at Novotel Malta Sliema. We are delighted to hear that you enjoyed our amenities and found your room spacious. We apologize for the inconvenience regarding your room's readiness at check-in and appreciate your understanding. It is wonderful to know that the discount on beauty treatments was a satisfactory resolution. Best regards, Novotel Malta Sliema

Customer review rating 5.0/5

Alen P. Families - Confirmed reviews ALL

EVERYTHING WAS JUST PERFECT !!

Dear Alen P., Thank you for your kind words regarding your recent stay at Novotel Malta Sliema. We are delighted to hear that everything was perfect during your visit. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Malta Sliema

Customer review rating 3.0/5

Neil S. Families - Confirmed reviews ALL

A nice new hotel with good facilities. On check in our toilet was not clean with urine stains on and around the seat. The room had no moisturiser and 5 sanitary bags but no shower caps. Housekeeping did not replace towels on day 2 despite them being on the floor and removed by housekeeping during the daily service. Tea bags were not replaced. Air con does not allow you to set it below 22c and turns off regularly despite being in the room triggering the movement sensors. Restaurant breakfast average but easily improved with some attention to detail. Perfect location and rooftop pool and bar excellent although drinks cannot be charged to your room as the roof bar is operated by a different company. Status and rewards points only credited for one room despairs both being booked together online and paid in one invoice. A property with promise but needs some attention to detail.

Dear Neil S., Thank you for sharing your feedback regarding your recent stay at Novotel Malta Sliema. We appreciate your kind words about our new hotel, facilities, and the prime location. However, I regret to learn of the inconsistencies you experienced during your visit. I sincerely apologize for the cleanliness issues you encountered in your room upon check-in. This does not align with our standards, and I will ensure that your comments are addressed with our housekeeping team. Additionally, I understand your concerns regarding the amenities provided and the housekeeping service; we strive to meet our guests' needs, and your feedback will help us improve. Regarding the air conditioning, I acknowledge the limitations you experienced and will look into this matter. As for the breakfast experience and restaurant billing, we value your suggestions and will consider them for future enhancements. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Novotel Malta Sliema

Customer review rating 4.5/5

Kim F. Families - Confirmed reviews ALL

No problems at all. Would stay there again.

Dear Kim F., Thank you for your kind words regarding your recent stay at Novotel Malta Sliema. We are delighted to hear that you found our hotel comfortable and that you had a problem-free experience. We look forward to welcoming you back in the future. Best regards, Novotel Malta Sliema

Customer review rating 4.5/5

Hannah H. Couples - Confirmed reviews ALL

The only criticism would be the food being of low quality. We chose half board. Vegetables available but so watery and overcooked. The fresh fruit and salad was always available but often tasted either too sour or tasteless. The sweet offerings were disappointing and tasted synthetic. You might expect better quality fresh food from a place where it’s grown in abundance. I would advise against half board as there are lots of good places to eat nearby. The breakfast was acceptable. Coffee good but had to join a queue every morning.

Dear Hannah H., Thank you for your thoughtful feedback regarding your recent stay at Novotel Malta Sliema. We are pleased to learn that you found our accommodations comfortable and our staff friendly and helpful. Your comments regarding the quality of food have been noted. We strive to offer a diverse menu that reflects the freshness of local produce, and we regret that your experience did not meet expectations. We appreciate your suggestion about exploring dining options in the area, as we aim to provide our guests with the best culinary experiences both within and outside the hotel. We also acknowledge your observation about the breakfast service and will continue to assess our operations to enhance guest convenience. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future. Best regards, Novotel Malta Sliema

Customer review rating 3.5/5

Wang O. J. C. Couples - Confirmed reviews ALL

Average experience. no welcome drink and no late check out for gold accor members. Power off for a few times. Room is clean.

Dear Wang O. J. C., Thank you for sharing your feedback. We appreciate your comments regarding our location and the cleanliness of your room. We regret any disappointment you experienced with the welcome drink and late check-out policy for gold Accor members, as well as the power interruptions during your stay. Goodbye, Novotel Malta Sliema

Customer review rating 4.0/5

Ahmed S. Business - Confirmed reviews ALL

Hotel is very convenient and comfortable with easy access to good food and sea front walk

Dear Ahmed S., Thank you for your positive feedback regarding our convenient location and comfortable accommodations. We are delighted to hear that you enjoyed easy access to local dining options and the beautiful sea front. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Malta Sliema

Customer review rating 3.0/5

Thomas L. Families - Confirmed reviews ALL

The hotel overall was ok. Clean room with fresh amenities. The rooftop pool is very nice. The hotel is new and you can tell although the room unfortunately did show some minor signs of wear of tear. Where i felt let down is with the customer service which was very mixed. Some staff were warm and hospitable while others were cold and did the bear minimum. This should be looked at as I expect better customer service all round. I was also disappointed but the lack of acknowledgement of being a gold member. While this isn’t exclusive to the Novotel Gzira, some accor hotels make an effort (including offering a small welcome pack) while others do absolutely nothing which begs the question what’s the point of being loyal to Accor (don’t get me started on the complimentary upgrades which are never available). Another small bugbear was the fact that a large number of tv channels (including the local Maltese stations) were unavailable for some reason. Once again the hotel overall is fine but considering the price, I expect a bit better. A more genuine customer service experience would take the hotel from ok to good and memorable.

Dear Thomas L., Thank you for sharing your thoughts regarding your recent stay at Novotel Malta Sliema. We appreciate your feedback and are pleased to hear that you enjoyed the cleanliness of your room and the rooftop pool. However, we regret to learn that your experience did not fully meet your expectations, particularly concerning the consistency of our customer service. We strive for a high standard and will take your comments into consideration in our ongoing training efforts. Additionally, we value your loyalty as a gold member and understand your disappointment regarding the lack of acknowledgment and amenities typically associated with your status. Your input is important as we assess our guest experience. We also appreciate your note about the television service, and we will work to address this technical issue. Thank you once again for your comments; they are instrumental in helping us improve. We hope to have the opportunity to welcome you back and provide a more memorable experience in the future. Best regards, Novotel Malta Sliema

Customer review rating 3.5/5

Sarah W. Couples - Confirmed reviews ALL

perfect location. The drains in the bathroom had a really bad smell so we changed rooms, but the new room was also the same. Staff in reception and cleaners were super lovely. Didnt like that you couldn't take your own water bottle to the pool area, and were scolded for turning sunbeams around to face the sun, but otherwise great stay.

Dear Sarah W., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the warm service from our staff. However, we regret to learn about the unpleasant odor in the bathrooms and the experience you had at the pool area. Our policies are designed to ensure a comfortable environment for all guests, and we appreciate your understanding. Your comments will assist us in our ongoing efforts to enhance guest experiences. Goodbye, Novotel Malta Sliema

Customer review rating 4.5/5

Maha A. Friends - Confirmed reviews ALL

We chose Novotel for the location, great reviews and convenience of staff that made this stay worthwhile. Our only feedback point is a miscommunication point around late check out. When we requested this it was given with no extra charge then later got told we have to pay.

Dear Maha A., Thank you for your positive feedback regarding your recent stay at Novotel Malta Sliema. We are delighted to hear that you enjoyed our location and the convenience provided by our staff. We sincerely apologize for the miscommunication regarding your late check-out request; such discrepancies can be frustrating. We appreciate your understanding and hope to welcome you back for an even better experience. Best regards, Novotel Malta Sliema

Customer review rating 5.0/5

Sam T. Couples - Confirmed reviews ALL

Excellent Customer Service

Dear Sam T., Thank you for your kind words regarding our location and customer service. We are delighted to hear that you had a positive experience during your stay with us. Goodbye and best regards, Novotel Malta Sliema

Customer review rating 3.5/5

Leopold M. M. Business - Confirmed reviews ALL

Location is good but housekeeping was poor and dinner buffet was below standard .

Dear Leopold M. M., Thank you for your feedback regarding your recent stay with us. We appreciate your comments about our location; however, we regret to hear that the housekeeping and dinner buffet did not meet your expectations. Your concerns will be taken into consideration as we strive to improve our services. Goodbye, Novotel Malta Sliema

Customer review rating 5.0/5

James G. Couples - Confirmed reviews ALL

We had an excellent 4 night stay and would highly recommend this hotel. Close to plenty of great places to eat and a walk down to the ferries. Roof top pool is amazing!!

Dear James G., Thank you for your kind words regarding your stay with us. We are delighted that you enjoyed our location, accommodations, and the rooftop pool. Your recommendation means a lot to us, and we hope to welcome you back soon for another memorable experience. Best regards, Novotel Malta Sliema

Customer review rating 5.0/5

Alessandro D. M. Couples - Confirmed reviews ALL

Very friendly staff and helpful great location with restaurants nearby as well as pool and saunas were great

Dear Alessandro D. M., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our friendly staff, convenient location, and amenities. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Malta Sliema

Customer review rating 2.5/5

Natalia C. Couples - Confirmed reviews ALL

Everything went well, except the person on the reception. I have never experienced in my life such poor customer experience at the reception desk. I was truly shocked when I came earlier and asked if my room could be available earlier and the person on the reception didn't even check anything and rejected straightaway without checking anything. She just said immediately that check-in is from 14:00 which I knew because I have All Accor application. It is not my first time staying at Novotel or any other Accor hotels and I truly have never had such situation. She took the payment but like I said she never checked if the room could be available earlier. Please do not confuse that women with the other miss that completed my check in when I came at 14:00 (that person was very nice and informative, well experience). The hotel was nice, just the first person on the reception desk which took my payment was not eager to check or do her job, it left bad impression during my stay.

Dear Natalia C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Malta Sliema. We are pleased to hear that you enjoyed our location and found the rooms to be comfortable. However, I sincerely regret to learn about your experience at the reception desk. It is our policy to assist guests with any inquiries regarding early check-in whenever possible, and I apologize that this was not your experience. Your comments will be reviewed with the team to ensure that we provide the level of service that our guests expect and deserve. I appreciate your recognition of the staff member who assisted you during your official check-in time, and I assure you that we strive to maintain a high standard across all our services. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more seamless experience. Best regards, Novotel Malta Sliema

Other web-users rate our hotel

  • 1,086 reviews 9.3/10 Location
  • 1,766 reviews 7.4/10 Room
  • 1,403 reviews 7.6/10 Service
  • 19 reviews 9/10 WiFi
  • 880 reviews 5.7/10 Breakfast
  • 790 reviews 6.2/10 Pool
  • 740 reviews 6.4/10 Cleanliness
  • 702 reviews 9.2/10 Vibe

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