Novotel Malta Sliema 4 stars

Customer review rating (ALL Rating) 4.1/5 202 reviews

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60 Sir Frederick C, Ponsomby Street, GZR 1070 GZIRA, Malta

Description

Hotel extras

  • Spacious and modern rooms

  • Family-friendly facilities

  • Underground private car park

  • 277sqm of modern meeting space

  • Panoramic infinity pool 37m long with a jacuzzi and a bar accessible from the pool.

Our accommodation(s)

Hotel location

Novotel Malta Sliema

60 Sir Frederick C, Ponsomby Street
GZR 1070 GZIRA
Malta

GPS:35.906667, 14.495139

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TRIA RESTAURANT

At Tria, we invite you to discover the flavours of Mediterranean living through a carefully curated menu rooted in both tradition and creativity. From seasonal soups to rich pasta dishes, every plate reflects a balance of comfort and refinement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  202 reviews

Customer review rating 3.0/5

Francesco C. Solo - Confirmed reviews ALL

New hotel, quite nice decor in the room and the size is quite big for Malta, plus the position is good. Despite having a room facing the street and on a lower floor, I had no issues with noise. AC does not work , it is locked , which extremely annoying as I prefer to keep my room colder than 22 C ... but I find it is becoming common even in nicer hotels. No recognition whatsoever of status throughout the entire stay ...

Dear Francesco C., Thank you for sharing your feedback regarding your recent stay at Novotel Malta Sliema. We are delighted to hear that you appreciated the decor and size of your room, as well as our convenient location. However, we regret to learn about the discomfort you experienced with the air conditioning. We understand that temperature preferences vary, and we apologize for any inconvenience caused. Additionally, we strive to acknowledge our valued guests' status, and your comments will be taken into consideration for our ongoing service improvements. We appreciate your insights and hope to welcome you back in the future. Best regards, Novotel Malta Sliema

Customer review rating 4.5/5

Kahli B. Couples - Confirmed reviews ALL

Had an amazing time here. Did not know about the European no AC during winter rule however the door was able to stay open and this helped.

Dear Kahli B., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our staff and shower to be exceptional. We appreciate your understanding regarding the seasonal air conditioning policy and are pleased that you were able to find a comfortable solution during your visit. Best regards, Novotel Malta Sliema

Customer review rating 4.0/5

Marcin K. Couples - Confirmed reviews ALL

Well located new hotel in Sliema, 15 min away from Valletta ferry.

Dear Marcin K., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you appreciated our location and the new facilities. We strive to provide an excellent experience for our guests. Goodbye, Novotel Malta Sliema

Customer review rating 0.5/5

Marc F. Couples - Confirmed reviews ALL

I have emailed with my long list of complaints and am awaiting a response before I submit my public reviews but basically this hotel is not being run properly, the finish of the rooms is below par and the many of the facilities don’t actually work. I have picture and video evidence to support.

Dear Marc F., Thank you for your feedback regarding your recent experience at Novotel Malta Sliema. I regret to learn that your stay did not meet your expectations and that you encountered issues with room quality and facility functionality. Your concerns are noted, and I encourage you to follow up on your previous email, as we take such matters seriously and aim to enhance our services. Kind regards, Novotel Malta Sliema

Customer review rating 1.0/5

Ewelina W. Couples - Confirmed reviews ALL

Unfortunately, this stay was far below the standards I expect from Novotel, particularly as an ALL Platinum member. Upon arrival, I was assigned a room with a persistent sewage smell coming from the bathroom. The smell was especially strong at night and significantly affected my ability to sleep. In addition, the TV welcome screen displayed the name of another guest, which immediately raised serious concerns regarding privacy and data protection. I reported the issue with the incorrect name at the reception on the first evening, however no effective action was taken at that time. The sewage smell continued throughout the night. The following morning, after personally reporting the situation again, we were offered a room change to another room of the same category, which we accepted. We were asked to pack our belongings and leave the hotel until after 3 p.m., during which time our luggage was transferred by the hotel staff. While the room change itself was eventually arranged, this caused additional inconvenience and disruption to our day. The next day, I realised that one of my shirts had been left behind in the previous room. I immediately reported this to the reception. Unfortunately, despite this being a direct consequence of the room move handled by the hotel, I never received any follow-up or feedback, and the item was never recovered. Additionally, the service attitude at the reception was disappointing. The staff were not particularly welcoming or empathetic, and one receptionist in particular came across as unhelpful, which further added to the frustration instead of helping to resolve the situation. There were also basic room standard issues. The room did not contain any water glasses, and there was no coffee machine, despite this being shown in the room photos at the time of booking. These may seem like small details, but they contribute to the overall perception of quality and attention to detail. Finally, I would like to mention that the day of my check-in was my birthday. While I did not expect anything extravagant, a simple acknowledgment would have been a nice gesture, especially considering my Platinum status. Unfortunately, this went completely unnoticed. While I appreciate that a room change was ultimately offered, the combination of technical issues, privacy concerns, lack of follow-up, loss of personal property, service attitude, and missed opportunities for guest recognition resulted in a very disappointing experience. I expect significantly better consistency, communication, and care from the Novotel brand.”**

Dear Ewelina W., Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to extend my sincerest apologies for the inconveniences you experienced during your visit. It is disappointing to learn that the room conditions did not meet your expectations, particularly regarding the issue with the sewage odor and the initial room assignment. We strive to ensure that all our guests enjoy a pleasant stay, and I regret that we fell short in this instance. Additionally, I understand your concerns about privacy with the TV welcome screen and the lack of timely follow-up regarding your lost item. Please be assured that we take such matters seriously and will review our procedures to improve our service. I also regret that the service attitude you encountered did not reflect the welcoming environment we aim to provide. Finally, I apologize for the oversight regarding your birthday and the room amenities that did not align with your expectations. Your feedback is invaluable as it helps us identify areas for improvement. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards, Novotel Malta Sliema

Other web-users rate our hotel

  • 236 reviews 8.7/10 Location
  • 371 reviews 7.2/10 Room
  • 306 reviews 7.2/10 Service
  • 6 reviews 9.3/10 WiFi
  • 186 reviews 9.3/10 Vibe
  • 181 reviews 6.1/10 Breakfast
  • 142 reviews 5.9/10 Cleanliness
  • 108 reviews 4.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.