Rooms not ready at checkin. Pool organisation a mess - to allow non guests to pay (and get money back behind bar) when there isn’t even enough towels for guests is a mess. Queues for sunbeds before pool opens - and opening times misadvertised. Not allowing water at pool, even for a 1 year old baby in a child’s beaker. Response from hotel to complaints was incredibly dismissive and didn’t take anything into account. Almost a stock ai reply.

Good experience. Staff well trained and experienced. Good hospitality.

Good reception,good rooms and air-condition, only the fridge did not work.for cold water. Good location with nearby restaurants.

Novotel Sliema is intended to be Accor’s flagship property in Malta. The renovation of the entire hotel and the guest rooms was successful, resulting in a truly stylish property; the standard rooms, public areas, spa, wellness facilities, and gym are all impressive. However, there is significant space for improvement regarding service. The check-in experience was merely average—nothing special; my Accor Gold status went unrecognized, and I received neither an upgrade nor a welcome gift—nor was my status even acknowledged. The room itself was pleasant, meticulously clean, and very spacious, featuring a great bathroom stocked with Rituals products. Breakfast was average; the selection was decent, but the quality was mediocre, service levels were low, and the organization was inadequate for the number of guests. The rooftop terrace was chaotic and insufficient for the hotel's size; there was no management of guest flow, and sun loungers were frequently claimed by towels belonging to people who wouldn't arrive for another two hours. The pool bar staff were fine. The spa’s operating hours are inadequate, and the "adults-only" scheduling makes little sense; the spa facility should certainly remain open past 7 PM. The gym is decent, though some equipment was damaged. Housekeeping was slow throughout the day. While the hotel does not lack style and the hard-product is excellent, the management is weak and the staff are merely average. I would like to return, but I would expect service standards to be raised to a level befitting a 4-star hotel.

The worst hotel experience I’ve ever had We recently stayed at Novotel Malta Sliema, and honestly, I can say it was one of the worst hotel experiences I’ve ever had. For €1,400 for seven nights, I expected a comfortable and relaxing holiday, but unfortunately, from start to finish, it was a genuine disaster. The rooftop pool is far too small for the size of the hotel and realistically caters for around 50 people at most. Every morning, the queue for sun loungers starts at around 8:30am. If you don’t manage to get a sun lounger, you’re not permitted to bring anything else up to the rooftop and are told you can only access the pool. There is nowhere to sit or relax around the pool without a lounger. There were also numerous mornings when there were no towels available for the sun loungers. On top of that, you are not allowed to leave your lounger for more than 30 minutes, otherwise your belongings will be removed and the lounger given to someone else. Even bringing your own water bottle/beaker to the rooftop is apparently not allowed. Instead, you’re expected to buy drinks at the hotel bar, where an iced latte costs €6 and a bottle of water €6.50. It really gives the impression that everything is designed to generate more money rather than provide a good guest experience. The customer service was another major disappointment. On the Sunday, an 8-year-old’s birthday party was being held on the rooftop, and I waited over two hours for my food. This is simply unacceptable in a hotel, particularly when you are paying a premium to stay there. Housekeeping was also extremely unreliable. On three separate occasions, we returned to our room after 5pm were our service light was on from around 9am in the morning , only to find that our room had still not been cleaned. On one occasion, the room phone wasn’t working either, so we had to go down to reception ourselves. We were told that housekeeping would come up, but we had a dinner reservation and couldn’t wait around for 20 minutes. After 20 minutes, we still had no towels and no one had arrived. A holiday is supposed to be relaxing, but staying at this hotel was anything but. There were constant frustrations and inconveniences, many of which could easily have been avoided with better organisation and customer service. What was particularly telling was that we spoke to numerous other guests during our stay who expressed similar frustrations and had the same negative experience. For €1,142 for seven nights, I genuinely expected much better from a Novotel property. Unfortunately, I would not return to this hotel and, based on our experience, I would not recommend it to others looking for a relaxing stay in Malta.

Our shower was leaking, and the bed was extremely humid.

The rate was noticeably higher compared to other websites. In addition, the gym was uncomfortably warm, and several pieces of equipment were out of order. These issues negatively affected the overall experience and could be improved to provide better value and comfort for guests.

The hotel is new and well located, the pool and the room shower setups are great, but they have several leaks in common areas, like reception and on the restaurant ceiling. In our room the bathroom had a unpleasant musty smell. The bathroom was windowless and had a very powerful and noisy air extractor. The noise was annoying at sleep time. The way the shower plate and divider window was executed it meant the water will poor into the bathroom all to easily. The SPA was relatively small but nice enough, problem is the steam room and the ice bath did not work and half of the floor was wet with a thin pool of water. Personal was friendly and helpful.

I had an unpleasant experience with the restaurant supervisor, whose name is Mojana. Unfortunately, I found her behavior to be extremely disrespectful and rude. On the day I was traveling, I arrived at the restaurant for breakfast at 6:57 a.m., just three minutes before the official opening time. The door was already open, so I entered. However, she looked at me in a very rude manner and told me that they were not open yet and that I had to wait outside. I explained that I was only three minutes early and asked if I could wait inside since I was traveling. Instead of responding politely, she told me, in a very disrespectful tone, to stay outside and then closed the door. I then asked her why she was speaking to me so rudely. Her response was, “That’s me,” before she simply walked away. I found this behavior completely inappropriate, especially from someone in a supervisory position who is expected to welcome and assist guests. Regardless of the restaurant’s opening hours, customers should be treated with basic courtesy and respect. I believe this type of attitude is unacceptable for someone representing the restaurant and dealing directly with guests. I am sharing this feedback because I believe the incident should be taken seriously and addressed appropriately.

All staff members were friendly and helpful. The room was clean and comfortable, as well as being much larger than we’d expected. The facilities in the hotel were also well maintained and easy to use. The slight issue we had during our stay was the lack of availability of loungers in the pool area, but we enjoyed using the pool and bar etc nonetheless.

5 night stay

I gave the many previous negative reviews for this hotel the benefit of doubt and that was a huge mistake. The negative reviews are very true. There were many instances of failings from check-in, the room condition, unhygienic gym, entitlement of the pool towel service attendant which I was willing to overlook, I realize this is a 4 star property. But it was the failure to provide Accor points for my additional spend to the room, that summed up the incompetence of this hotel and made me leave this negative reviews. The failure to provide the points which I paid for resulted in effecting my other Accor stays. The oversight by staff to assign these points cost me dearly and to now ignoring my emails is very poor service. Yasin Patel, should you wish I am happy to provide a comprehensive review of the points mentioned above.

We liked everything very much, the hotel has everything you need. The rooms are comfortable, everything is clean, convenient. Beautiful and spacious pools.

We recently stayed at Novotel Malta, and had a very pleasant stay. The team were friendly and helpful, the facilities were modern and clean, and the location was nice. We had a hire car and found plenty of parking spaces around the hotel. The only minor issue we had was when we tried to use the pool facilities in the late afternoon, we found they closed early at 6pm. Whilst we understand the need for cleaning and maintenance, it seems like a wasted opportunity to close the pool so early, especially in summer time when guest are out visiting the island during most of the day and would like to use the facilities upon their return. Apart from that we enjoyed our time

Staying in the hotel 2nd time but has very similar problems again: hotel is visually very appealing and all facilities are in place but how they managed is killing an impression: the rooftop situation in summer for hotel guests with a room is - the pool management tells you that if you did not arrive at 9am (and check in is in the afternoon- the rooftop is fully booked and 😂 as there is no place to undress you can go to your room and undress and leave stuff there 😁 so eventually you have wet ppl in bikini taking elevator up and down. So you can’t take even a small bag to the rooftop if the is no Sunbeds left and put a towel hanging anywhere. Cmon in such case organise hangers, long benches so rooftop can accommodate at least 30% of ppl who have rooms and came for a holiday. It ended up in a very long discussion with the restaurant who also refused to take a person ordering a drink and food at pool cafe -because they can’t to do it. Eventually we agreed on having a chair put on a side to put towel and clothes not on the floor 😂 and it took 40 min of negotiations. Cmon. Then - in the room there was no water in a shower so reception was fixing it (that was quick) and steam room is not working both days in spa leaking 100 degree water from steaming pipe on the floor so you burn your feet - secondary it was ofc but the room is not closed for maintenance or anything. Also a/c in the room can’t be switched off or regulated - if you change temperature or switch off from 24defrees it stops and switch on automatically in 2 min. So feels like for a short stay you need to manage a lot of things instead of relaxing :) I wish you all the best in improving the service management!

We stayed at Novotel Malta for a friend's 40th birthday celebration and had a fantastic experience. The hotel was modern, clean, and in a great location with easy access to restaurants, bars, and local attractions. The rooms were spacious and comfortable, and the staff were friendly, welcoming, and always happy to help. The pool area was perfect for relaxing. Overall, a wonderful stay and a great base for celebrating a special occasion in Malta. Highly recommended!

Rich breakfast, kind staff, big rooms and very clean.

We had a very pleasant stay in a well located area. Staff were very friendly and helpful.

It was our first family holiday in Malta and our stay was amazing. The rooms are beautiful, pointless and well maintained. The staff are polite and courteous.