ibis Styles St Pauls Bay Malta 3 stars

Dear Andrea, Thank you for taking the time to share your detailed feedback! We are pleased to hear you had an overall good experience, enjoyed our central location and that our Reception Team made such a positive impression. Your kind words are truly appreciated. At the same time, we are sorry to learn that some aspects of your stay fell short of expectations. We sincerely apologise for the shortcomings you experienced with the breakfast service, the cleanliness of your room upon arrival and your interaction at the rooftop bar. As you rightly mentioned, these are details that can make a real difference to a Guest's experience, and we will work on them as we continue improving our service. Hoping to have the opportunity to welcome you back for an improved stay in the future. Best regards, Alice IBIS STYLES St. Paul's Bay

Dear David, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are pleased to hear you enjoyed your stay overall, although we are sorry to learn you were disappointed not to receive an early check-in or a room upgrade. As outlined in the ALL Accor Live Limitless programme, both benefits are offered subject to availability. Unfortunately, as you mentioned, the hotel was fully booked during your stay, which meant we were unable to accommodate either request on this occasion. We would, however, like to reassure you that your ALL Gold membership was recognised throughout your stay. We were pleased to offer you the best available room within your booked room category, together with your welcome drink, in line with your membership benefits. We always strive to extend every eligible benefit whenever availability allows and we genuinely regret that, on this occasion, we were unable to provide the additional privileges you were hoping for. We hope to have the pleasure of welcoming you back in the future for an even better experience. Best regards, Alice IBIS STYLES St. Paul's Bay

Dear Elizabeth, Thank you for taking the time to share your feedback. We are truly sorry to read that your recent stay disappointed you. We regret that the odour caused by the ongoing carpet maintenance affected your stay. The protective covering was part of a scheduled deep-cleaning process and, while the work was temporary, we sincerely apologise for any inconvenience caused. Regarding your early check-in request, please be reminded that this is always subject to availability and, while we do our very best to accommodate requests whenever possible, it can never be guaranteed unless the room is reserved from the night before. As for the bed configuration, although your reservation reached us without a twin-bed request, our Reception Team was pleased to allocate you a twin room immediately upon arrival. Regarding the luggage service, while we are always happy to store luggage for our Guests before check-in or after check-out, our hotel does not offer a porter or bell service to carry luggage to and from rooms. Despite this, we always try our best to still assist wherever possible, particularly when Guests have specific mobility or accessibility needs, but, as explained by our Receptionist, this is not a standard service provided by the hotel. We are sorry to hear that our breakfast did not meet your expectations. Your comments have been shared with the relevant Team, as we continuously review our offering to ensure it meets the standards our Guests expect. Regarding the nearby construction, unfortunately this took place outside the hotel, and was therefore beyond our control. We understand, however, that it impacted your comfort and we are sorry for the disturbance. Your feedback is highly appreciated and we will make the most of it, as we keep improving our service. Best regards, Alice IBIS STYLES St. Paul's Bay

Dear Alkiviades, Thank you for taking the time to share your kind feedback! We are delighted to hear you had such an enjoyable stay and that the warmth and hospitality of our Team made a positive impression on you. Creating a welcoming atmosphere is something we take great pride in. We truly appreciate your lovely comments and hope to have the pleasure of welcoming you back again soon! Best regards, Alice IBIS STYLES St. Paul's Bay