ibis Styles Rotterdam Ahoy 3.5 stars

Customer review rating (ALL Rating) 4.4/5 2,242 reviews

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Description

Hotel extras

  • The closest hotel to Rotterdam Ahoy convention centre and indoor arena

  • The place to be for shopping and entertainment

  • A 24/7 gym, open for your convenience

  • An in-house pizzeria with amazing views over Zuiderpark

  • Brand new hotel with rooms designed to create an relaxing oasis for our guests

Our accommodation(s)

Hotel location

ibis Styles Rotterdam Ahoy

Jacob Kleiboerweg 80
3084 BG ROTTERDAM
Netherlands

GPS:51.8840010046, 4.4915302077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

GIACOBBE

Immerse yourself in the essence of Italian lifestyle within our bustling environment. Our open kitchen provides a glimpse into the world of passionate pizzaiolos crafting pizzas and preparing authentic Italian salumeria.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,242 reviews

Customer review rating 5.0/5

Armand I. A. Solo - Confirmed reviews ALL

Was an underfull experience, the stuff over here he the most profesional!

Dear Armand I. A., Thank you for your kind words regarding our comfortable accommodations and central location. We are pleased to hear that our staff provided you with a professional experience. Your feedback is valuable to us, and we hope to welcome you back in the future. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 4.0/5

Darren B. Business - Confirmed reviews ALL

Staff are always friendly and helpful, even provided a charger due to mine being faulty.

Dear Darren B., Thank you for your kind words regarding our convenient location and the cleanliness of your room. We are pleased to hear that our staff was able to assist you during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 2.0/5

David P. Business - Confirmed reviews ALL

I had booked three nights but I ended up having to depart one day earlier. I have contacted the reception the night before checking-out, advising them of that fact. The hotel shilded themselves on booking.com saying they couldn't refund the unused night. But the invoice for the stay was issued by the hotel and not bybooking.com.

Dear David P., Thank you for your feedback regarding your recent stay. We understand that changes in travel plans can be challenging, and we regret any inconvenience you experienced with our cancellation policy. While we strive to provide clarity on our terms, we appreciate your perspective on this matter. Your comments will be shared with our team as we continuously seek to enhance our guest experience. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 3.5/5

Isana J. Friends - Confirmed reviews ALL

Stayed one night for a concert. The room was well equiped, the staff was friendly and the breakfast was amazing. I didn't expect it to be this nice for the price. I was slightly disappointed with the cleanliness of the room. It wasn't visible dirty except for the hair in the shower, but it was very dusty to the point I kept sneezing. I think it was just very dusty because of the carpet part near the bed that's on the floor and the wall near the bed? Other than that I very much enjoyed mt stay!

Dear Isana J., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be friendly, enjoyed the breakfast, and appreciated the value of your stay. However, we regret to learn about your experience concerning the cleanliness of your room. Maintaining high standards of cleanliness is a priority for us, and we appreciate your comments regarding the dust and hair in the shower. Your observations will be taken into consideration as we strive to enhance our services and ensure a comfortable environment for all our guests. We hope to welcome you back in the future for another enjoyable stay. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 2.5/5

George B. Couples - Confirmed reviews ALL

We arrived to check in a couple of hours early as I’d specified on my pre checkin info. We were charged €25 to checkin early, which is unusual but is what it is. The receptionist did not smile once the whole time, no thank you, no please and didn’t really even look at us. We were given room 119 and directed to the lift. On arrival to the room it was so dark as it’s overlooking the multi-storey car park next door, when I say overlooking it’s right outside the window just a few meters away. The room was very spacious and then I noticed from the bathroom it was in fact a disability room which we had not booked. We went back down to reception since we were staying for 2 nights I didn’t want to be in such a dark room and not even the room type we’d booked, also we’d just paid €25 extra to check in early so figured they must have had other rooms available. When we got back to the reception the first grumpy receptionist walked away… the other receptionist who sadly was equally grumpy said nothing was. We explained the issue and just gave us another room, 110. The room was on the other side of the corridor and overlooked the park, nice and bright and the room type we actually booked. It appeared that there was only a couple of rooms down the corridor that were on the car park side, all other doors were service areas and storage. Bit sad if all of the disability rooms were on this side and had such dark rooms with a view into the car park. The location of the hotel was great for the concert at the Ahoy, the breakfast was really good and not too crowded down there even through the hotel were really busy. The two people working hard clearing the tables each day were lovely, big smiles and very professional, perhaps put these two on your reception desk so that your guests are made to feel welcome as the current reception team gave a terrible first impression. The decor in the room was lovely and modern, the bed was really comfy too.

Dear George B., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the experience you encountered during check-in and the initial issues with your room assignment. It is our aim to provide a welcoming atmosphere, and I regret that our reception staff did not meet this standard during your arrival. Your comments regarding their demeanor will be taken under consideration for future training. I understand the dissatisfaction with the room overlooking the car park and the unexpected allocation of a disability room. While our early check-in policy may incur a fee, we strive to ensure that all guests are placed in their preferred room types, and I regret that this was not the case for you initially. I am glad to hear that the second room you were provided met your expectations and offered the brightness and view you desired. It is encouraging to hear that you enjoyed our breakfast and appreciated the efforts of our dining staff. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more pleasant experience. Best regards, Dimitri Kalaitzis General Manager

Other web-users rate our hotel

  • 1,767 reviews 8.4/10 Location
  • 2,945 reviews 7.4/10 Room
  • 2,006 reviews 7.1/10 Service
  • 29 reviews 6.5/10 WiFi
  • 1,808 reviews 5.8/10 Breakfast
  • 1,156 reviews 7.8/10 Cleanliness
  • 736 reviews 9.2/10 Vibe
  • 731 reviews 5.5/10 Food

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