Queen Elizabeth 2 4 stars

Customer review rating (ALL Rating) 4.2/5 2,019 reviews

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Queen Elizabeth 2 - Image 1
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Mina Rashid, Bur Dubai, 6769 DUBAI, United Arab Emirates

Description

Hotel extras

  • Dubai's only floating hotel, where iconic maritime heritage meets contemporary comfort.

  • Located in Port Rashid, just moments from Heritage Hall, beaches and Burj Khalifa

  • 447 thoughtfully restored rooms and suites with views of the sea or Dubai skyline

  • A distinctive stay experience with a Heritage Tour, theatre, spa, gym and indoor pool

  • Immersive heritage experiences aboard a legendary ship

Our accommodation(s)

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Hotel location

Queen Elizabeth 2

Mina Rashid, Bur Dubai
6769 DUBAI
United Arab Emirates

GPS:25.26206, 55.281541

Telephone
Fax +971 4 526 8888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,019 reviews

Customer review rating 4.0/5

Reghu M. Families - Confirmed reviews ALL

Decision to take half board was wrong as the dinner experience was very bad with less staff and too much delay in serving the dishes

Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us with your family and friends. We are pleased to know that you had an overall pleasant stay. However, we sincerely apologize for the inconvenience caused due to the waiting time during check-in and the dinner experience, particularly the delays in service and staffing challenges. We also regret that one of the rooms did not meet your expectations in terms of size. Your comments have been shared with the concerned teams for immediate review and improvement, as we continuously strive to enhance both our service efficiency and dining experience. We truly value your feedback and appreciate your loyalty as an ALL member. We look forward to welcoming you again for a more seamless and enjoyable stay. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 4.0/5

Laarni V. Families - Confirmed reviews ALL

We booked the staycation offer for residents at the Queen Elizabeth 2 Hotel, and it turned out to be a very good value-for-money experience. The package included breakfast for two, along with our two children, which made it even more worthwhile. Check-in was smooth and quick, and the staff were kind enough to upgrade us from a Signature Room to a Legacy Room, which we truly appreciated. At the reception, we were also informed that they would arrange something special for our anniversary inside the room. Even though we had already checked in, they still came later to prepare the arrangement, which we appreciated. I had also mentioned our celebration in the reservation and requested assistance with a small setup on the bed. While I did need to call and gently remind them about the complimentary cake that had been confirmed by email, it was eventually provided the next morning, and we truly appreciated the gesture. The complimentary heritage tour was a lovely addition, and we enjoyed learning more about the ship’s history. Breakfast was decent, though it could be improved in some areas. Overall, it was a pleasant stay, and we are grateful for the hospitality and effort shown throughout our visit, especially considering the value of the offer.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback and for choosing to celebrate such a special occasion with us. We are delighted to know that you found your stay to be a good value-for-money experience and that you enjoyed the room upgrade, smooth check-in, and the overall hospitality of our team. It is also wonderful to hear that you appreciated the heritage tour and the efforts made to arrange a special anniversary setup. At the same time, we sincerely apologize for the delay in delivering the complimentary cake and for any inconvenience caused. Your feedback regarding the breakfast has also been noted and shared with our culinary team for further improvement. We truly appreciate your kind words and constructive feedback, and we are grateful for your loyalty as an ALL member. We look forward to welcoming you and your family again for an even more seamless and memorable experience. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 1.5/5

Muhammed S. Friends - Confirmed reviews ALL

We’ve selected the package with heritage tour included. But it’s not provided

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused regarding the heritage tour that was included in your package but not provided during your stay. This is certainly not the experience we aim to deliver, and we regret any disappointment this may have caused. We also apologize for the delay during check-in and the challenges you faced at the reception. Your comments have been shared with the concerned teams for immediate review and improvement. We truly value your feedback and appreciate your loyalty as an ALL member. We hope to have the opportunity to welcome you again and provide you with a more seamless and fulfilling experience. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 1.5/5

Muhammed R. Couples - Confirmed reviews ALL

There is no comp, dental kit , telephone not working

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly the delay at check-in and the missing in-room amenities such as the dental kit, as well as the issue with the telephone. This is certainly not the standard we aim to provide. Your comments have been shared with the concerned teams to ensure better room preparation and maintenance checks moving forward. We also regret the Wi-Fi speed concern and are continuously working on improving connectivity for our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you again for a more seamless and comfortable experience. Warm regards, Queen Elizabeth 2 Management Team

Customer review rating 0.5/5

Abdulrauf H. O. Families - Confirmed reviews ALL

The breakfast was not good at all, some foods are finished but they don’t refill, you ask for something and they don’t bring. The ship inside there is no air freshener and there’s so much mosquitos, we asked for a spray and they don’t have . The towels were old and there were flies in the shower.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the multiple shortcomings you encountered during your stay. This is certainly not the level of service and quality we strive to provide. Please accept our apologies regarding the breakfast experience, including the lack of replenishment and service delays. We also deeply regret the concerns you raised about cleanliness, including the condition of the towels, presence of insects, and the inconvenience caused due to the unavailability of requested items. Your feedback has been taken very seriously and shared with the concerned teams for immediate corrective action and strict follow-up to ensure such issues are not repeated. We truly regret that your stay did not meet expectations and hope to have the opportunity to welcome you again in the future for a much-improved experience. Warm regards, Queen Elizabeth 2 Management Team

Other web-users rate our hotel

  • 946 reviews 7.4/10 Location
  • 2,057 reviews 6.9/10 Room
  • 2,827 reviews 7.5/10 Service
  • 35 reviews 7.4/10 WiFi
  • 828 reviews 5.4/10 Comfort
  • 768 reviews 8.2/10 Breakfast
  • 662 reviews 6.7/10 Cleanliness
  • 617 reviews 5.2/10 Amenities

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