Novotel Living Singapore Orchard 4 stars

Customer review rating (ALL Rating) 4.6/5 230 reviews

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Description

Hotel extras

  • Serviced apartments in the heart of Orchard Road- Singapore's iconic fashion district.

  • Spacious living areas, fully furnished, fully equipped kitchens, in-room laundry

  • 5-min walk to Orchard MRT. Close to the UNESCO World Heritage Site Singapore Botanic Gardens.

  • Executive Studios, Two- and Three-Bedroom Apartments. Non-Smoking.

  • Surrounded by the city's best shopping, restaurants, bars and entertainment on the doorstep

Our accommodation(s)

Penthouse

The Penthouse

  • 6 pers. max
  • 175 / 1883 sq ft
  • Bedding 1 x King size bed(s) and 1 x Queen size bed(s) and 1 x Twin bed(s)
  • Views: City View

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Hotel location

Novotel Living Singapore Orchard

8 Claymore Hill
229572 SINGAPORE
Singapore

GPS:1.30777, 103.831858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  230 reviews

Customer review rating 4.0/5

Harry H. Couples - Confirmed reviews ALL

Otherwise things worked as expected but the misery of elevator work lasting weeks was unbearable. Every time 5-10 min wait of elevator is just too much!

Dear Harry, Thank you for taking time to share your experience with us. We are delighted that you enjoyed the location and the room cleanliness met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted. We thank you for your feedback, and we hope to have the opportunity to host you again in the future. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 3.5/5

Alvin F. Families - Confirmed reviews ALL

Location was excellent, though the single lift meant long wait times. Building, room is old. Housekeeping irregular. Overall it is still an acceptable hotel.

Dear Alvin, Thank you for taking time to share your experience with us. We are delighted that you enjoyed the location and the facilities met your requirements, despite falling short of expectations in certain areas. Your feedback will certainly be taken into consideration to ensure we improve in the areas highlighted. We thank you for your feedback, and we hope to have the opportunity to host you again in the future. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 5.0/5

Tinku M. D. Families - Confirmed reviews ALL

I stayed here for 2 weeks, and proudly i could call this a home away from home. Very comfortable stay we had, good amenities, clean, and most of all the staff was very helpful. Sunil at the main desk was very helpful and accommodating. Highly recommend this property.

Dear Tinku, Thank you so much for this wonderful review, and we treasure you for taking the time to share your detailed experience here at Novotel Living Singapore Orchard. We are delighted to know you have enjoyed our hotel’s service. We truly appreciate the honourable mention of our team member especially Sunil. He takes great pride in making our guests' stays memorable, and we appreciate you recognizing him for that! We look forward to welcoming you again. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 3.5/5

Anjana N. Business - Confirmed reviews ALL

I would like to bring to your attention a couple of concerns during my stay. Currently, there is only one working elevator, and it takes quite a while to reach it, which can be inconvenient for guests. Additionally, the hotel offers very limited vegetarian options for breakfast. I kindly request that you consider providing at least one good vegetarian option for guests who do not consume meat. Thank you for your understanding and consideration. I hope these aspects can be improved to enhance the overall guest experience.

Dear Anjana, Thank you for sharing your feedback with us. Please allow me to address your concerns regarding the elevator. We are currently undergoing an upgrade of our lift system, which is part of our ongoing efforts to enhance the overall guest experience in the near future. We sincerely apologize for the inconvenience caused by the temporary limited availability and appreciate your patience and understanding during this period. With regards to breakfast, we would like to share that we do offer daily vegetarian options. However, we regret if the selection did not meet your expectations during your stay. Your feedback is valuable to us, and we will certainly review our offerings to further improve the variety and quality of our vegetarian choices. Thank you once again for bringing this to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Customer review rating 3.5/5

Sherry T. Friends - Confirmed reviews ALL

Everything is good except for the lift maintenance that causes long wait to travel each time.

Dear Sherry, Thank you for taking the time to share your feedback. We are delighted to know that you had an overall good stay with us. We sincerely appreciate your understanding regarding the lift maintenance. The ongoing works are part of our efforts to upgrade the facilities and enhance the overall experience for our guests in the future. We apologize for the inconvenience caused by the longer waiting time during this period. Your patience and understanding are truly appreciated, and we look forward to welcoming you back for an even more seamless stay once the upgrade is completed. Regards, Tonny Lee Front Office Manager Novotel Living Singapore Orchard

Other web-users rate our hotel

  • 125 reviews 9.4/10 Location
  • 167 reviews 8.6/10 Room
  • 203 reviews 8.5/10 Service
  • 74 reviews 5.3/10 Amenities
  • 65 reviews 8.4/10 Cleanliness
  • 39 reviews 3.9/10 Breakfast
  • 7 reviews 10/10 Wellness Area

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