Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.5/5 2,899 reviews

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Pullman Dubai Downtown - Image 1
Pullman Dubai Downtown - Image 2
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Marasi Drive, Downtown, P O Box 413311, 413311 DUBAI, United Arab Emirates

Description

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Burj Khalifa views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Telephone
Fax +971 4 369 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,899 reviews

Customer review rating 5.0/5

Jon M. N. I. Friends - Confirmed reviews ALL

I had a wonderful stay at Pullman Dubai Downtown! The hotel was comfortable, elegant, and welcoming, and the overall service made my experience truly enjoyable. The staff were attentive and professional, making me feel well taken care of throughout my stay. I would especially like to commend Sir Chris from the Front Office Department for his outstanding hospitality and excellent customer service. He was very accommodating, friendly, and professional, and he went above and beyond to make my stay pleasant. Thank you to the entire Pullman team for a memorable experience. I would definitely recommend the hotel and look forward to staying here again!

Dear Jon M. N. I., Thank you so much for your glowing review and for taking the time to share such detailed and heartfelt feedback. We are absolutely delighted to hear that your stay was wonderful and that you enjoyed our comfortable, elegant, and welcoming atmosphere. It is especially rewarding to know that the service provided by our team, particularly Chris from the Front Office, made such a positive and lasting impression. We will be sure to share your kind words with him—he will be truly honored to know he went above and beyond to make your stay pleasant. Thank you for your high recommendation. We look forward to welcoming you back for another relaxing and memorable stay at Pullman Dubai Downtown. Warm regards, Pullman Dubai Downtown Team

Customer review rating 1.5/5

Stephani D. Solo - Confirmed reviews ALL

Room was not well cleaned, everything is scuffed chipped and falling apart

Dear Ms. D., Thank you for sharing your feedback with us. We sincerely apologize for the condition of your room and the cleanliness concerns you raised during your stay. This is certainly not the standard we strive to uphold, and we deeply regret the inconvenience caused. Please be assured that a member of our management team has been in touch with you personally to address your concerns and discuss how we can make things right. We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Pullman Dubai Downtown Team

Customer review rating 5.0/5

Nicola M. Couples - Confirmed reviews ALL

We enjoyed our brief stay and would particularly like to mention a member of your comms team Praveen who went above and beyond to help us with an IT issue that we had.

Dear Nicola M., Thank you for taking the time to share your kind feedback following your stay with us. We are delighted to hear that you enjoyed your brief stay, and we are especially pleased to know that Praveen from our Communications team went above and beyond to assist you with your IT issue. We will be sure to share your appreciation with him, as recognition such as this is truly motivating for our team. We look forward to welcoming you back to Pullman Dubai Downtown for another enjoyable stay. Warm regards, Pullman Dubai Downtown

Customer review rating 4.0/5

Andrea M. Business - Confirmed reviews ALL

Excellent location, fairly good facility, not sufficient water pressure, no possibility to achieve regular Accor points at all venues, very uncountable pillows, excellent reception staff. Where's my welcome drink??

Dear Andrea M., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely apologize that several aspects of your experience did not meet the standards you expected from Pullman Dubai Downtown. We are pleased to know that you appreciated our excellent location, reception team, and overall facilities. However, we are truly sorry for the inconvenience caused by the insufficient water pressure, uncomfortable pillows, and the lack of attentiveness from our housekeeping team. Your comments have been shared with the relevant departments for review and improvement. Please also accept our sincere apologies regarding the welcome drink. We understand your disappointment and regret that this benefit was not inform during your check in which is digitally available in application. We are equally sorry that your experience with Accor benefits and points across our venues did not meet your expectations, and we appreciate you bringing this to our attention. We also acknowledge your comments regarding our sustainability messaging. While sustainability remains important to us, we understand that our communication may have felt excessive or caused discomfort, and your feedback will be taken into consideration. Finally, we are sorry that the quality and pricing of our food did not provide the value you expected. Your comments regarding both food quality and pricing have been shared with our culinary and management teams for further review. Thank you once again for your honest feedback. We sincerely regret the shortcomings you experienced and hope to have the opportunity to provide you with a much-improved experience on a future visit. Warm regards, Pullman Dubai Downtown

Customer review rating 5.0/5

Safia A. A. Families - Confirmed reviews ALL

Have one bad thing in the coredor carpet have bad smell

Dear Safia A. A. Thank you for your honest feedback and for rating us 10/10! We’re delighted to know you had an overall pleasant stay. We sincerely apologize for the unpleasant smell from the corridor carpet. We have shared your feedback with the concerned team for immediate attention and improvement. We truly appreciate you bringing this to our notice and hope to welcome you again soon. Warm Regards Pullman Dubai Downtown!

Other web-users rate our hotel

  • 1,474 reviews 9.4/10 Location
  • 1,827 reviews 8.1/10 Room
  • 3,684 reviews 9.2/10 Service
  • 26 reviews 8.7/10 WiFi
  • 1,094 reviews 8.6/10 Breakfast
  • 820 reviews 7.6/10 Cleanliness

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