Mercure Han Sur Lesse 4 stars

Customer review rating 4.4/5 125 reviews

ALLSAFE approved hotel

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Mercure Han Sur Lesse
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+ 20 Services

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20
Rochefort
5580 han-sur-lesse
belgium

Tel: +3284770470

Check-in from 15h00

Check out up to 11h00

  • By plane

    CRL At 86.9km / 54 miles - Shuttle paying

  • By plane

    MONTREAL ST HUBERT At 86.9km / 54 miles - Shuttle paying

  • By boat

    FERRYS ZEEBRUGES At 230km / 142.92 miles

  • By helicopter

    YHU At 28.4km / 17.65 miles

  • By car

    LAVAUX SAINT ANNE At 7.6km / 4.72 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

GPS :50.125809, 5.186229

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Classic Room - 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - 1 kingsize twin bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Family Suite, 1 kingsize bed and 1 bunk bed for 2 persons

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

Merlesse

Type of cuisine: Bistronomy

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MERCURE HAN SUR LESSE

Non contractual photo

A speak easy bar where you can relax and enjoy your drink after a full day of activities. In summer, we offer a sun oriented terrace next to the little train that goes to the Caves of Han.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 43

  • Maximum capacity: 51 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Han Sur Lesse

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

125 reviews

Great hotel

Customer review rating 4.5/5

Anonymous Families - 23/02/2021 Confirmed reviews ALL

Perfect stay. Room is big, nice, clean and well equipped and the staff makes everything necessary for a safe stay in a difficult context, given the sanitary restrictions. Dinner menu was great too, and the swimming-pool is fantastic.

Dear Estefania, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Han-sur-Lesse

Potential, but not there yet

Customer review rating 2.0/5

Olivier G. Couples - 22/02/2021 Confirmed reviews ALL

Great location for the hotel - beautiful and clean rooms, but that is about it. Check in - a disaster. Only two agents for +- 4/5 families checking in, staff not always well trained, information about breakfast wasn't received, no explanation about the possibility to use the pool, etc. In room dining experience: Quality of the food is excellent, setting is horrible. How hard is it to set a table in a room? Now we are forced to eat on the bed - yes the bed - because there are insufficient chairs. The table structure is very beautiful, but too small to ensure a complete setting. With modern day technology and an invoice of over €300 for one night, one might expect a bit more professionalism. Service: Excellent, my sincere respect to the girls running up and down. Overall: It has potential, but I won't be coming back in the next 6-9 months.

good stay

Customer review rating 4.0/5

Anonymous Couples - 22/02/2021 Confirmed reviews ALL

all was good the only point to improve is the clean up of the swimming pool at the entrance and near the showers : not clean enough and used masks and towels on the ground ...

Dear Quentin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. However, we will share your comments about the swimming pool with our staff to improve our services. We hope to see you again very soon. Sincerely, Team Han-sur-Lesse

Comfortable rooms and good location

Customer review rating 3.5/5

Karin D. Families - 22/02/2021 Confirmed reviews ALL

I appreciate the effort which was done to keep us safe during these challenging times, but one day before (Thursday) we arrived all the slots had been reserved for the swimming pool for the full weekend plus it was not possible any more to order a meal in the hotel. I believe that there are other ways to organise access to these facilities giving all guests a fair chance to use them.

Dear Karin, Thank you for taking the time to tell us about your experience at the Mercure Han Sur Lesse. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem about the reservations of the swimming pool and the dinner and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Han-sur-Lesse

pleasant stay

Customer review rating 4.0/5

Annelies Families - 22/02/2021 Confirmed reviews ALL

We enjoyed our stay with the four of us in the family room, even in Covid-19 times. We would recommend the stay to everyone! Nice pool, though a bit cold. The kitchenette was a handy feature for our little (hangry) children. There were only 4 plates, 4 knifes, 4 forks, 4 spoons, 2 cups, 1 cooking pot and one frying pan. This was not enough for breakfast, lunch and dinner. A second cooking pot, bowls and extra plates would have been handy.

Dear Annelies, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. However I will share your comments about the kitchenette with our team to improuve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Han-sur-Lesse

Good stay

Customer review rating 4.5/5

Anonymous Couples - 08/02/2021 Confirmed reviews ALL

Enjoyed covid menu and the flexibility of the hotel to take my last minute menu reservation

Dear Hubert, We appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Han-sur-Lesse

nice getaway

Customer review rating 4.5/5

Anonymous Families - 06/02/2021 Confirmed reviews ALL

short break

Dear Laetitia, We appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Han-sur-Lesse

good stay

Customer review rating 3.5/5

Peter Families - 16/01/2021 Confirmed reviews ALL

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