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Mercure Han Sur Lesse 4 stars

Customer review rating 4.4/5 820 reviews

ALLSAFE approved hotel

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Mercure Han Sur Lesse
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+ 18 Services

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
  • Concierge
Leisure and activities
  • Swimming pool
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20
Rochefort
5580 han-sur-lesse
belgium

Tel: +3284770470

Check-in from 15h00

Check out up to 11h00

  • By plane

    CRL At 86.9km / 54 miles - Shuttle paying

  • By plane

    MONTREAL ST HUBERT At 86.9km / 54 miles - Shuttle paying

  • By boat

    FERRYS ZEEBRUGES At 230km / 142.92 miles

  • By helicopter

    YHU At 28.4km / 17.65 miles

  • By car

    LAVAUX SAINT ANNE At 7.6km / 4.72 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

GPS :50.125809, 5.186229

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Our restaurants and bars

Merlesse

Type of cuisine: Bistronomy

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

MERCURE HAN SUR LESSE

A speak easy bar where you can relax and enjoy your drink after a full day of activities. In summer, we offer a sun oriented terrace next to the little train that goes to the Caves of Han.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 43

  • Maximum capacity: 51 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Han Sur Lesse

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

820 reviews

Good stay some improvements

Customer review rating 4.0/5

Raymond Families - 07/09/2021 Confirmed reviews ALL

We have a very good stay. Clean and neat room, friendly staffs, good parking place, central location. Some improvements: - No room service - No pet-free room - No luggage trolley to carry luggages to the room in one go - Having a childseat in room is not a standard option - No option for room with bathtub

Hi Raymond, Thanks for taking the time to share your views about our hotel. It's nice to know that your stay with us was a pleasant one. Your mention of our team's friendly service is a great reward and inspires us to keep up the good work. We appreciate your suggestions as we are constantly looking for ways to improve our guest experience. We hope to welcome you again. All the best, Team Mercure Han Sur Lesse
Customer review rating 4.0/5

Jen Couples - 06/09/2021 Confirmed reviews ALL

The room was big and the bed as well big and comfy. Unfortunately, the vent in the bathroom didn't work at all, so after a shower, you couldn't see anything in the bathroom and everything was wet/moist. The breakfast buffet leaves room for improvement. We have had breakfast 2x and both times, there were no plates in the beginning and we had to wait for fresh plates. The rolls were as well all gone and we had to wait until they were re-supplied. The second day, there were no small spoons by the coffee machine... lots of little things that could be improved....

Dear Jen, Thank you for your review. We appreciate you taking the time to share your experience with us. We are pleased that you enjoyed the comfy bed and spacious room, however, we're so sorry about the issue in the bathroom, please let us know immediately so that we can sort it out. Thanks for your feedback about your breakfast concerns, we've noted what you've told us and we'll be discussing this with our restaurant manager; please accept our apologies. We'd love to welcome you back. Take care, Team Mercure Han Sur Lesse

Well located, good stay, very friendly

Customer review rating 4.5/5

David Families - 27/08/2021 Confirmed reviews ALL

Very friendly staff all the way. Very nice rooms that could be listed as premium.

Hi David, Thanks for this feedback of your recent stay. We truly appreciate your kind words about our team members. It's a boost for us every time we receive positive reviews such as this. It would be a pleasure to welcome you back on another occasion. Best wishes, Team Mercure Han Sur Lesse

Staff outstanding

Customer review rating 4.5/5

Morvern Couples - 21/08/2021 Confirmed reviews ALL

For a permanent wheelchair user the room and facilities were excellent. The staff extremely helpful - special mention for restaurant staff Solene who is obviously dedicated to ensuring that the client enjoys the restaurant experience, and the helpful Alex. Menu delicious and superbly presented - disappointed that menu is repeated every 2 days, though understandable given average stay duration. My disabled husband needs to be mechanically lifted out of car so parking place a necessity - disappointed that on top of Eur 310+ nightly room, breakfast and dinner charge a daily Eur 15 parking charge was added.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are extremely pleased that we were able to make your stay a very pleasant one especially by being able to meet your specific requirements. It is also great to hear our team made you very welcome and we will pass on your kind words to Solene and Alex. We have noted your comments about the parking charge. We look forward to welcoming you back in the future. Best regards, Team Mercure Han Sur Lesse

Breakfast not ready on time

Customer review rating 3.5/5

Dominique Families - 15/08/2021 Confirmed reviews ALL

We went for breakfast at 7 am, when it opens. It turns out that the staff is not ready yet, and that many food items are still to be brought in during the first 30-45 min., which is very annoying. This was not limited to one day, but it was the case for all days of our stay. On Friday, more staff was present at 7 am, and then it went quicker. If it is announced that breakfast starts at a particular time, I expect it to be fully ready in a Mercure hotel. I have no other major comments, and that's why my overall rate is still a 7.

Hi Dominique, Thanks for your review. We are grateful for your feedback, this helps us keep our standards high and get better where needed. We're so sorry for the wait at breakfast, this is not the quality service we aim to give you. We're grateful that you have told us about what happened and we'll be carrying out some re-training with our team. We're only sorry you didn't let us know when you were here so that we could have sorted this out and made sure you left us feeling happy. We do hope you'll come and see us again soon. Take care, Team Mercure Han Sur Lesse

Perfect location

Customer review rating 4.5/5

Luc D. Families - 15/08/2021 Confirmed reviews ALL

The hotel is very well located and the personnel hyper friendly. Very clean rooms and food is excellent. Despite the covid restrictions everything was well organised.

Hi Luc, It’s so kind of you to share this great feedback. We hope to always give our guests a stay they remember and are delighted that we met your expectations. Your positive feedback encourages our team to keep up the good work. We hope to see you again. All the best, Team Mercure Han Sur Lesse

Lovely hotel, great location

Customer review rating 4.0/5

Anonymous Couples - 11/08/2021 Confirmed reviews ALL

Friendly personnel

Dear Guest, We are glad to receive such a positive review! We are delighted that our location was ideal for you and thank you for your kind mention of our team. It would be a pleasure to welcome you back on another occasion. Best wishes, Team Mercure Han Sur Lesse

Good location, but too expensive.

Customer review rating 3.5/5

Kv Couples - 09/08/2021 Confirmed reviews ALL

The hotel has a very good location, but we paid almost 200EUR per night. I would deem 150EUR per night a better price. There is no information in the room (TV channels, room service, about the hotel in general, ..). We couldn't park in the underground parking because it was full. We parked close to the church and this was also much cheaper. The breakfast is fine but not very well organized. The eggs arrived only after 30min and once we arrived, the breakfast wasn't fully served yet? It would be great if it was more organized. The room itself was fine, very clean! The air conditioning was very loud but you can easily turn it off.

Dear Guest, Thanks for taking the time to review your stay at our hotel. We are pleased that you liked our location and enjoyed your room, but please accept our apologies for any wait at breakfast. Please ask immediately if there is anything at all that we can do for you. We have taken note of all you say and will ponder on this as we always want to get it right for our guests. We do try our best to stay competitive in our category of the market. It would be a pleasure to welcome you again. Kind regards, Team Mercure Han Sur Lesse

Beautiful and clean, however covid regulations for the pool were less than optimal.

Customer review rating 3.5/5

Anonymous Couples - 03/08/2021 Confirmed reviews ALL

Enjoyed the comfortable bed and amazing rain shower. The pool reservation was disappointing. We were in the pool with 11 other people, according to hotel policy they are allowed to have up to 3 bubbles, 11 + us 2. Made it 13 people in a relatively small pool. Needless to say we left and were quite dissatisfied, the hotel should monitor the number of people, instead of looking at the bubbles... For the rest the staff was friendly, helpful and the hotel was well maintained.

Dear Guest, Many thanks for taking the time to give us your feedback. We're pleased that you enjoyed our hotel and that you received great service from our team, but we're sorry that you felt that the swimming pool arrangements fell short of what you expected. We are constantly monitoring the health situation and recently we have allowed up to 4 rooms to use the pool for 45 minutes, depending on the numbers of occupants, and children under 12 years old are not taken into account. If you had informed our team at the time we would have been pleased to inform you of the current arrangements. It would be a pleasure to welcome you again. Kindest regards, Team Mercure Han Sur Lesse

Well located and very good stay :-)

Customer review rating 4.5/5

Alvine Families - 02/08/2021 Confirmed reviews ALL

We always have a great time! The hotel staff is very nice and always with a smile :-) The hotel is charming.

Dear Alvine, Thank you for sharing your experience. We are satisfied to know that our location was suitable for your needs and that you appreciated the high-quality service our team members delivered. We look forward to welcoming you and your family on your next trip. Best wishes, Team Mercure Han Sur Lesse

Clean and new hotel with some “teething issues”

Customer review rating 3.5/5

Wouter Families - 02/08/2021 Confirmed reviews ALL

Hotel looks very clean and new. However, it feels like there are still some “teething issues”. Breakfast is quite limited. The logistics is poorly done. No space for your tray as you move across the different items. Plates and glasses were constantly unavailable or located at an illogical spot. The spread is the same every single day and is a bit limited. Especially the warm items. No option to order specific eggs for instance. I pre-paid for parking but there was no spot reserved for me. I was lucky to find one last spot. Staff said it was impossible to prebook a parking spot, which is odd as my reservation email clearly indicated this. The beds are a bit uncomfortable. Very firm mattresses and flimsy pillows. The indoor pool is really quite cold. My youngest (4 yr) was not able to stay for the full 45 minute slot you are able to book in Corona times. Staff is friendly. Restaurant is quite upmarket and not cheap. Not kids friendly either as the dishes for kids were quite salty and a bit too refined. I don’t need nuggets and fries, but some more options would be welcome. Restaurant only has a set menu, but can cater to vegetarians. Food is really quite good (for adults), but not a place that you would want to go every night, considering price and the fact that dinner is quite formal and takes a long time (at least 3 courses). Overall, we were quite satisfied and would consider staying here again.

Hi Wouter, Thanks for sharing this review of your stay. We are happy you took the time to mention us and left us feedback, the team will be so pleased to know they helped you have a great stay. We're sorry to hear you weren't entirely satisfied with the bedding, one of our challenges is to please everyone and sadly, due to personal preferences this isn't always possible, nevertheless, all our mattresses are newly fitted and known for their quality. Our Michelin star chefs try really hard to provide a wide selection of locally sourced and inspired cuisine and would have been delighted to provide you and your family with something to your fancy, so always ask and we'll deliver. We're so grateful for you saying about the high standard of our hotel. We are concerned by your comment as we have limited parking spaces available and do not accept reservations. All of us would love to see you back on many more occasions. Cheers, Team Mercure Han Sur Lesse

Nice new hotel in charming location

Customer review rating 4.5/5

Camilla Families - 04/07/2021 Confirmed reviews ALL

Stayed one night in a family room for a visit to Han sur Lesse

Hi Camilla, Thanks for this feedback of your recent stay. It's great to know that you found our location to be ideal for your requirements. We look forward to welcoming you and your family on your next trip. Best wishes, Team Mercure Han Sur Lesse

Well located hotel but not very family friendly

Customer review rating 3.5/5

Emi N. Families - 04/07/2021 Confirmed reviews ALL

The hotel is lovely and restaurant food is amazing. But we were very disappointed that the hotel had only 2 baby seats and we ended up running after our 1 year old because he could never be properly seated. Not satisfactory from a hotel of this class where we expected to be able to rest and have quiet family dinners/breakfasts.

Dear Emi, Thanks for taking the time to share your review. It is great to hear that you enjoyed your time with us. We are, however, sorry that your dining experience wasn't quite perfect. We appreciate your comments and would like to let you know that we are now awaiting a delivery of extra high chairs to ensure a better experience for our guests. We would be delighted to welcome you back for another stay. Best wishes, Team Mercure Han Sur Lesse

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