Mercure Han Sur Lesse

Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.4/5 1,368 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20, Rochefort
5580 HAN SUR LESSE
Belgium

  • By plane

    CRL At 86.9km / 54 miles - Shuttle paying

  • By plane

    MONTREAL ST HUBERT At 86.9km / 54 miles - Shuttle paying

  • By boat

    FERRYS ZEEBRUGES At 230km / 142.92 miles

  • By helicopter

    YHU At 28.4km / 17.65 miles

  • By car

    LAVAUX SAINT ANNE At 7.6km / 4.72 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

GPS:50.125809, 5.186229

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Our guest reviews

Our guest reviews for
Mercure Han Sur Lesse

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,368 reviews

It was a good stay.

Customer review rating 3.5/5

Larisa Families - Confirmed reviews ALL

Friendly staf,it was a pitty that i had to pay for de parking in hotel,15 euro a little bit expensive. In other hotels where i have stayed it was free of charge. Also no vegan food,for de rest it was ok.

Hi Larisa, We appreciate that you took the time to share your experience with us. It is great to hear that you enjoyed your time with us and appreciated the courteous service from our team members. While we regret that the price of our parking did not completely meet your expectations, we assure you that the price is competitive when compared to that of similar establishments within the area. Our chefs will always do their best to meet any dietary requirements, however, we suggest that in the future you let us know when booking so we can ensure that we have plenty of options for you. We apologize that we were not able to fully accommodate your needs on this occasion, rest assured your comments have been noted. We hope that you will return soon. Best regards, Team Mercure Han Sur Lesse

Smart hotel with good facilities

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Bunk beds for the kids, fabulous pool, tasty breakfast and welcoming staff

Dear Guest, Thank you for this feedback on your time at our hotel. We're happy that you enjoyed so much of your stay and that our facilities met your expectations. It's rewarding to receive such great feedback from a recent guest and we thank you for your kind comments about our team. Moreover, it’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We hope your next stay is just around the corner. See you soon, Team Mercure Han Sur Lesse

Beautiful hotel, located next to Grottes de Han

Customer review rating 5.0/5

S Families - Confirmed reviews ALL

Friendly staff & receptionist and nice (paid) underground parking. The room smelled good when we entered. The room was very clean and had a nice view. There were coffee and tea making facilities, a safe and empty minibar (ideal to store own drinks). The hotel is centrally located and is just next to the Grottes de Han Visitor Center (train). There's a grocery store across the hotel and plenty of restaurants in the vicinity (if the hotel restaurant is closed). Just one remark: the "half" table was kind of small. Half of that table was taken by the coffee machine, cups, glasses and perculator, therefore there wasn't much space left for a laptop.

Dear Guest, Many thanks for your feedback. It's great to hear you enjoyed your stay and appreciated the high standards we strive to uphold, this will encourage us to keep up the good work. Our aim is to create a perfect experience for all guests, so we have noted your comments which will be quite helpful, please let us know of any issues we can deal with straight away to make your stay more comfortable. Nevertheless, we appreciate your opinion and will be taking your comment into consideration for future improvements. We hope to welcome you again. Best wishes, Team Mercure Han Sur Lesse

The family room was excellent, but the service at the restaurant (breakfast and afternoon) was very poor.

Customer review rating 3.0/5

Nicolas A. G. H. -. D. Families - Confirmed reviews ALL

As mentioned in the title the room was really excellent, we have been very happy with it. The swimming pool was also very well appreciated. A big minus although was the restaurant. In the afternoon we wanted to have a drink but as the lady from reception was due to do the bar as well and customers at reception we had to wait a very long time before being served. And this also only because the reception lady was finally asking help from 3 employees sitting at the back of the restaurant and having fun. We believe one of them was a responsible. We think they should have noticed the situation and should have reacted by themselves. Other customers were waiting too. In the morning for breakfast we came at 09.30hrs (as agreed) and there was not one clean table, the food was a great deal out (croissants, bread etc). The meat and cheese did not look very appealing ( was not covered). This was due to one person only at the service. We want to express that it was not this persons fault she was running like hell to keep customers happy. This was due to bad personal management: lack of service people. We had to ask that a table was cleaned and that the empty baskets were filled up. And again I think the responsible person should have helped.

Hi Nicolas, Thanks for letting us know about your stay. It's great to know that you loved your spacious room and enjoyed some fab leisure time at our pool. However, we're sorry that not everything hit the mark for you, and thanks for letting us know about the breakfast time issues. We'll be sure to look into the points you raise and please know we'll be discussing with the team to make sure this doesn't happen again. We hope you'll come and see us real soon. Cheers, Team Mercure Han Sur Lesse

Short stay but very inviting

Customer review rating 5.0/5

Matt Business - Confirmed reviews ALL

Room was great, clean and invoting. Food was super... delivered to room

Dear Matt, Thank you for your positive review, we appreciate it. We thank you for this positive review of your experience and are pleased to know we were able to meet all your expectations with our high standards and comfortable rooms. We're glad you had an excellent dining experience with us. We hope your next visit is just around the corner! Best wishes, Team Mercure Han Sur Lesse

Great location, very good service!

Customer review rating 4.5/5

Jochen G. Business - Confirmed reviews ALL

Service is great in this hotel, it reminds you of the posh visitors from the early days of the caves, very well located right next to the center of activities in Han, The garage is a convenient extra although I should think that parking spaces for booked guests should be free of charge, here it is 15 EUR per day.

Hi there Jochen, Thanks for your feedback. It's great to hear that you had a good time with us and that you found our location was ideal for you. Your mention of our team's excellent service means a lot and will encourage us to keep up the good work. The price for parking is always mentioned on booking sites and we are sorry for any misunderstanding. We hope to have the pleasure of seeing you in the near future. Many thanks, Team Mercure Han Sur Lesse

Pleasant stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Charming hotel with amazing restaurant in a perfect location!

Hi there, Thank you for taking the time to review your stay. We are delighted we were able to meet your expectations and deliver on a great experience that we would love all our guests to have. We can't wait to see you again. All the best, Team Mercure Han Sur Lesse

Very nice place

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice hotel, nice family room and the children liked the swimming pool

Dear Guest, Thank you for your kind review. We are pleased to hear you enjoyed your stay and found your room comfortable. A message of satisfaction from a recent guest is always a reward and incentive for our staff to continue with their efforts to uphold our high standards. We look forward to welcoming you back on a future occasion. Best wishes, Team Mercure Han Sur Lesse

Nice room, friendly staff, good breakfast

Customer review rating 4.0/5

Sjoerd Families - Confirmed reviews ALL

The hotel is well located (assuming Han is your destination). It is a good family hotel, with new spacious rooms and a good breakfast. I head some issues with booking, but that was due to the Accor website. The hotel staff helped me with the reservation and all went well. I didn`t go to the restaurant as it has the kind of menu I would like to go to, just with my wife, without my children. The food looked good though, but it still doesn`t make a lot of sense to me to have that kind of food in a hotel so aimed at family stays.

Hi Sjoerd, Thank you for taking the time to share your review. It's great to hear you enjoyed your stay and appreciated the high standards we strive to uphold, this will encourage us to keep up the good work. We regret to read of the issue you faced when booking online, however, we are glad that our team found a swift solution. Rest assured we have noted your concern and will take this into consideration for future improvements. We hope that you'll come back for an even better stay. All the best, Team Mercure Han Sur Lesse

great service, top location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The service in the hotel felt like coming home.

Dear Guest, We are glad to receive such a positive review! We are delighted that you had a pleasant experience during your stay with us and thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to welcoming you back soon. Best regards, Team Mercure Han Sur Lesse

A very fine stay

Customer review rating 4.5/5

Mischell D. Families - Confirmed reviews ALL

Welcomed warmly by the person in the reception. The room was cozy, neat and tidy, as described in the website. The swimming pool is one of the best things about this hotel. Amazing breakfast with many options. The bar and restaurant are also super. Will definitely recommend this hotel with the perfect location with a mini grocery store right in front of it. Overall very welcoming staff and good location.

Hi Mischell, Thanks for this awesome review! We are thrilled that you had such a pleasant experience at our hotel. Thank you for complimenting our team members. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are pleased that our rooms and tasty breakfast met your expectations. We hope to see you on your next visit! Best regards, Team Mercure Han Sur Lesse

Wonderful hotel

Customer review rating 4.5/5

Frank R. Families - Confirmed reviews ALL

Very nice, coy and clean hotel. Close to all the touristic places.

Hi Frank, Thanks for sharing your experience. We are pleased you enjoyed our super convenient location and our high standards met your expectations. We hope your next stay is just around the corner. See you soon, Team Mercure Han Sur Lesse

Great hotel

Customer review rating 5.0/5

Ronaldr Couples - Confirmed reviews ALL

Great hotel, perfect location, very kind staff, excellent food and clean rooms! We had a great stay!

Hi Ronald, Thank you for this positive review of your stay. It's great to hear that our location was ideal for you and your room met your expectations. Your mention of our team's friendly service means a lot and will encourage us to keep up the good work. We look forward to welcoming you back. Best wishes, Team Mercure Han Sur Lesse

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