Mercure Han Sur Lesse

Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.4/5 1,915 reviews

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Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20, Rochefort
5580 HAN SUR LESSE
Belgium

GPS:50.125809, 5.186229

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,915 reviews

Great hotel

Customer review rating 5.0/5

Nathalie Families - Confirmed reviews ALL

Very nice and modern hotel, great atmosphere and friendly personnel. The rooms are spacious, bright and clean. The breakfast is simply delicious. We have returned and will certainly return again!

Hi Nathalie, Thank you for such a positive review! It's really cool that you so enjoyed your stay. We can only say thanks for all your comments. We love it when our guests tell us how great their rooms are and how good the service from our team is. It shows we are definitely on the right track. Thanks for also commenting on our great breakfast, we're happy it hit the spot. It would be great to see you again in the future. All the best, Team Mercure Han Sur Lesse

Excellent stay

Customer review rating 5.0/5

Jcj Families - Confirmed reviews ALL

We had been before at Mercure Han-sur-Lesse and praised our stay. This time it was equally excellent and we had the opportunity to test Merlesse restaurant. The three course menu was very good with an excellent very tasty game main course. The rates of wines are definitely too high.

Hi Jean-Claude, Thanks for sharing your thoughts about your stay. We are very pleased you had a perfect stay. We appreciate your kind comments about your dining experience, however, we have noted your comment and can assure you we often review our pricing with the aim to stay competitive. We look forward to welcoming you back. Best regards, Team Mercure Han Sur Lesse

Overwhelmed. Short staffed. Chaos.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Upon arrival, we checked the room and the kitchen had not been cleaned and the rest had been cleaned very quickly. We raised it to the Manager who took note of it but we told him we were not going to use the kitchen. Breakfast was ok the first morning. On the Saturday, it was a little bit chaotic (too many people, not enough staff, food items missing) but on Sunday it was total chaos (staff overwhelmed, tables in the reception area, lots of food items missing, bread was frozen, etc etc). We had no pleasure and didn't enjoy breakfast. Other than that it is a nice new hotel (nice design, lots of family room). The issue was staffing and clearly lacking a pilot in the plane. Seems very junior staff were left alone trying to manage a situation which was out of control.

Dear Frédéric, Thank you for sharing your review. Sorry to hear about the housekeeping issues, we'll make sure your comments get passed on and we get back to our usual top-notch standards. We regret to read that our breakfast service did not meet your expectation. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention. We will be reviewing your feedback with our breakfast team members to ensure we can provide an improved service for our guests. We hope you will consider staying with us again in the future. Best regards, Team Mercure Han Sur Lesse

Well located, next to the Caves.

Customer review rating 4.5/5

Salvo Families - Confirmed reviews ALL

Friendly and helpful staff. Nice room and pool

Dear Guest, Thank you for the great review of your stay with us! We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our convenient location. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts. We look forward to welcoming you back again in the future. Best wishes, Team Mercure Han Sur Lesse

4 time

Customer review rating 4.5/5

Tony Families - Confirmed reviews ALL

It is the 4 time that i go there and i am still verry happy

Hi Tony, Thanks for your feedback. We're happy that you chose to stay with us again and enjoyed a relaxing stay. We are, however, sorry that we did not meet the high standards expected of us on this visit and wish we'd known at the time, we would've happily done another round of cleaning. Your satisfaction is very important to us. We do hope to welcome you back. Best wishes, Team Mercure Han Sur Lesse

Other web-users rate our hotel

  • 674 reviews 8/10 Location
  • 1,449 reviews 7.1/10 Room
  • 1,220 reviews 7.7/10 Service
  • 16 reviews 6.9/10 WiFi
  • 947 reviews 7.1/10 Breakfast
  • 662 reviews 7.2/10 Pool
  • 648 reviews 5.9/10 Food
  • 567 reviews 6.2/10 Cleanliness

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