Mercure Han Sur Lesse

Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.4/5 1,446 reviews

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Description

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20, Rochefort
5580 HAN SUR LESSE
Belgium

  • By plane

    CRL At 86.9km / 54 miles - Shuttle paying

  • By plane

    MONTREAL ST HUBERT At 86.9km / 54 miles - Shuttle paying

  • By boat

    FERRYS ZEEBRUGES At 230km / 142.92 miles

  • By helicopter

    YHU At 28.4km / 17.65 miles

  • By car

    LAVAUX SAINT ANNE At 7.6km / 4.72 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

GPS:50.125809, 5.186229

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,446 reviews

good location, modern and clean

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Nice modern hotel centrally situated, however you see that the hotel just opened and still need to find the cruising altitude. No towel available at the pool which is really a pity as nothing seems to be lanned for that, and at night at the bar and same at breakfast, staff seemed to be completely overloaded, otherwise I really enjoyyed my stay, nice comfortable room, and I will probably come back to this hotel

Hi Frank, Thanks for taking the time to share your feedback. It's great to know you loved our location and found our high standards to be what you were hoping for. Nevertheless, we're sorry we didn't get everything completely perfect, and thanks for bringing it to our attention. Next time just tell us there if something isn't quite right and we'll get it sorted for you immediately. Thanks for your comments, we're listening to what you're telling us and will make sure we get it right for your next stay. We really look forward to welcoming you back in the future. All the best, Team Mercure Han Sur Lesse

perfect hotel in perfect location

Customer review rating 5.0/5

Aleksandr Families - Confirmed reviews ALL

We really enjoyed our stay in Mercury han sur-Lesse. The service staff is top notch. Everything was great during check in, breakfast, and check out. This was not the first (and hopefully not the last) time we stayed in this hotel. The only minus was that the pancake machine didn't work during breakfast.

Hi Aleksandr, We appreciate the time you have taken to share your feedback. We are pleased you enjoyed staying at our hotel and that our convenient location got your thumbs up. Sorry about any inconvenience with the pancake machine, our team always goes out of their way to ensure they deliver great service, so we are pleased they were proactive and tried to fix it straight away. Thanks very much for taking the time to mention us and leaving this great feedback. It’s for people like you that we do what we do. We look forward to seeing you on your next stay. Cheers, Team Mercure Han Sur Lesse

good overnight stay

Customer review rating 5.0/5

Martin J. Solo - Confirmed reviews ALL

I used this hotel for an overnight stop on a trip to Austria. Very happy with the stay. Hotel is relatively new and in good condition. Friendly staff. Good breakfast. Nice position in the village. I'd be happy to try a weekend here as it's well located for the Ardennes.

Dear Martin, We appreciate that you took the time to review your recent stay. We are glad that you had a pleasant stay with us and that our hotel met your expectations. It’s rewarding to receive your positive feedback about the friendly and professional service you received from our team members who always aim to deliver the best experience possible to all our guests. We can't wait to see you on your next visit! Best regards, Team Mercure Han Sur Lesse

Fantastic location

Customer review rating 2.0/5

A. Families - Confirmed reviews ALL

Excellent location in the charming town of Han sur Lesse. The hotel has been recently renovated, which is very good, but the maintenance is not ok: no warm water for the shower in the morning, room not very clean, issue with the toilet... we were a bit disappointed that such a beautiful hotel has so many troubles.

Hi Jerome, Thank you for taking the time to review your stay. It's great to hear that our location was handy for you but are sorry you felt we weren't on top of our game. Please let us know on the spot of anything that concerns you while you're here so that we can make things right. The whole team hope to have the pleasure of seeing you again. Best wishes, Team Mercure Han Sur Lesse

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Disappointed that as Silver members we were not offered the usual complimentary welcome drink

Dear Stephen, Thank you for taking the time to write this review of your recent visit. We regret to hear that you were not completely satisfied with our hotel. Rest assured that we have noted your comments and will take these into consideration when making future improvements. Additionally, we are sorry that clearly, we were not performing to our usual standards during your stay; rest assured, this critical feedback will be addressed with the relevant manager. We hope to see you again soon. Best regards, Team Mercure Han Sur Lesse

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