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Mercure Han Sur Lesse 4 stars

Customer review rating (ALL Rating) 4.4/5 1,055 reviews

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Mercure Han Sur Lesse
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+ 19 Services

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20
Rochefort
5580 han-sur-lesse
belgium

Tel: +3284770470

Check-in from 15h00

Check out up to 11h00

  • By plane

    CRL At 86.9km / 54 miles - Shuttle paying

  • By plane

    MONTREAL ST HUBERT At 86.9km / 54 miles - Shuttle paying

  • By boat

    FERRYS ZEEBRUGES At 230km / 142.92 miles

  • By helicopter

    YHU At 28.4km / 17.65 miles

  • By car

    LAVAUX SAINT ANNE At 7.6km / 4.72 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

  • By train

    ROCHEFORT JEMELLE At 9.9km / 6.15 miles

GPS:50.125809, 5.186229

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 43 m²

  • Maximum capacity: 51 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Han Sur Lesse

100% genuine reviews from our guests

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ALL Rating 4.4/5

1,055 reviews

Did not meet basic expectations for a hotel

Customer review rating 0.5/5

Moritz V. Business - 05/11/2021 Confirmed reviews ALL

Nice and pleasant service. However two nogos: 1. The shower was cold, even after 10min running - room 325 in the top corner of the building 2. You promised to sent me the invoice for my expenses. I have not received it, instead I received this survey

Hi Moritz, Thanks for telling us about your stay. We're happy to know that our team looked after you well but sorry to hear not everything was quite how you expected. Please just let us know there and then and we'll find an answer or move you to another room if needs be. We are puzzled that you haven't received the invoice, it may have gone to the wrong address or maybe there's a technical issue. Please could you contact us again, at HB7R5@accor to get the invoice and sorry for any inconvenience. We hope you'll be back for a better visit next time. Cheers, Team Mercure Han Sur Lesse

Good location but quite expensive

Customer review rating 3.5/5

Hakim Families - 02/11/2021 Confirmed reviews ALL

The hotel is well situated in Han-Sur-Lesse and is clean and good. Even though we had the breakfast included, I felt the hotel is overpriced as well as the restaurant.

Hi Hakim, Many thanks for your feedback. We're glad that you found our location great for your visit and you liked the high standards we set for ourselves. We do try our best to stay competitive in our category of the market, but thank you for letting us know what you think. We do hope to welcome you back in the future. Best wishes, Team Mercure Han Sur Lesse

Well located

Customer review rating 3.5/5

Anonymous Couples - 25/10/2021 Confirmed reviews ALL

Satisfactory

Hi, Thanks for your feedback about your recent stay. We are pleased our convenient location was suitable for you and got your thumbs up. We're happy to know that overall you enjoyed your time with us. Thanks for completing our Customer Satisfaction Survey, we've taken note of what you are telling us and we'll be considering what you've said. Please come back and see us again soon. Take care, Team Mercure Han Sur Lesse

Clean, good location, poor experience

Customer review rating 2.0/5

Anonymous Families - 16/10/2021 Confirmed reviews ALL

Reception was not a good experience. The staff was chatting amongst themselves, didn't care about us. Then they did not make us feel welcome. Parking was full, pool was fully booked. Our room was above the garage entrance, where staff went to smoke, chat and kiss.

Hi Guest, Thanks for taking the time to review your stay. We're glad you liked the high standards we set for ourselves and found our location great for your visit. Our team is normally known for being helpful and respectful, and we apologize if you didn't find this to be the case. Thank you for letting us know, please be sure that we will look into this. We are happy to provide secure on-site parking for our guests; however, spaces are limited and are available on a first come, first served basis. We're sorry you weren't able to find a parking space during your visit. We hope we have the chance to welcome you again. All the best, Team Mercure Han Sur Lesse

Modern comfortable hotel

Customer review rating 4.0/5

Anonymous Couples - 04/10/2021 Confirmed reviews ALL

Comfortabel rooms

Thanks for this feedback of your recent stay. We're so delighted that you loved your room and had a perfect stay. We can't wait to see you again. All the best, Team Mercure Han Sur Lesse

Cosy hotel, friendly staff, especially in the bar

Customer review rating 5.0/5

Jeroen Couples - 04/10/2021 Confirmed reviews ALL

New , fresh hotel with friendly hotem. The bar boy makes the best Gin & Tonics (Fleur de Lesse). A lot of options and the breakfast buffet

Hi Jeroen, Thanks for this feedback of your recent stay. It is such a pleasure to know that you enjoyed your stay and that you were able to make the most of our delicious Gin and Tonics! Your mention of our team's friendly service is a great reward and inspires us to keep up the good work. We hope your next stay is just around the corner! See you soon, Team Mercure Han Sur Lesse
Customer review rating 4.0/5

Jan Business - 03/10/2021 Confirmed reviews ALL

Too often there is noise during the night. Otherwise a 10/10

Hi Jan, Thank you for sharing your feedback. We are pleased you had an enjoyable stay and we're very sorry for any inconvenience. Please don't hesitate to inform our reception team of any issues as they are always ready to try and find an adequate solution. We hope that we can welcome you back in the future. Best wishes, Team Mercure Han Sur Lesse

Very nice hotel.

Customer review rating 3.5/5

Clare Couples - 30/09/2021 Confirmed reviews ALL

Its a very nice hotel with modern, but relatively small rooms. It is centrally located. A public parking place is at walking distance from the hotel. I gave it an 7 and not a 10 because the pool is too cold to be enjoyable. The pool area is comfortably warm and very nice but once you get the pool it feels like below 20 degrees and not heated at all. When I asked about it, the receptionist told me that the pool is indeed heated at 30 degrees and that it feels cold because of the difference between the outside and inside temperatures and that they cannot heat it more so that the windows do not fill with condensation. I'm sure there are other solutions to make the pool at a comfortable temperature. One goes to a hotel with a pool to enjoy the time-out from the real world and one expects to be able to have a comfortable time. I was quite disappointed with this.

Dear Clare, Thanks for taking the time to review your stay at our hotel. We are glad that you loved our hotel and our location was just what you were looking for. We have some family suites so if you stay with us again please let us know if you require a larger room. Thanks for letting us know what you think about our heated swimming pool; your feedback is valuable and we'll look into this. We hope to welcome you back in the future. All the best, Team Mercure Han Sur Lesse

Minor changes could make this a perfect stay

Customer review rating 3.5/5

Arnaud Families - 28/09/2021 Confirmed reviews ALL

+: Great location, great breakfast, well decorated. Playroom for kids in the lobby. - : Pool is cold, text letting you know the room is ready is automatic and not correct, kitchen in room is locked unless you ask for the key, unclear about the cleaning of it as well. Some staff is more accommodating than others. Late checkout which is included for Silver members was initially charged 25€ without warning.

Hi Arnaud, Thanks for taking the time to share your review. We are glad to hear our location suited you well and you liked our decor. However, we're sorry to hear that sometimes our service didn't quite hit the mark. Thanks for letting us know what you think; your feedback is valuable and we'll look into this and the other issues you mention. Please tell us if there is anything bothering you as we'll find a way to put it right on the spot. We're really sorry for the misunderstanding and are glad our team immediately rectified our error when it was brought to our attention, we will review this with our team to ensure it doesn't happen in the future. We look forward to seeing you back for a more perfect stay. Cheers, Team Mercure Han Sur Lesse

Lovely stay

Customer review rating 5.0/5

Laura Families - 25/09/2021 Confirmed reviews ALL

Very friendly staff, very friendly to our dogs too. Perfect place to relax!

Hi Laura, We are glad to receive such a positive review! We aim to make every experience with us a memorable one, so it is great to get the thumbs up from you and your four-legged family members! It would be a pleasure to welcome you back on another occasion. Best wishes, Team Mercure Han Sur Lesse

Super

Customer review rating 4.0/5

Steven V. Couples - 19/09/2021 Confirmed reviews ALL

Top top

Bonjour Steve, Merci pour ce chouette commentaire ! On espère te revoir bientôt. Team Mercure Han Sur Lesse

Good stay some improvements

Customer review rating 4.0/5

Raymond Families - 07/09/2021 Confirmed reviews ALL

We have a very good stay. Clean and neat room, friendly staffs, good parking place, central location. Some improvements: - No room service - No pet-free room - No luggage trolley to carry luggages to the room in one go - Having a childseat in room is not a standard option - No option for room with bathtub

Hi Raymond, Thanks for taking the time to share your views about our hotel. It's nice to know that your stay with us was a pleasant one. Your mention of our team's friendly service is a great reward and inspires us to keep up the good work. We appreciate your suggestions as we are constantly looking for ways to improve our guest experience. We hope to welcome you again. All the best, Team Mercure Han Sur Lesse
Customer review rating 4.0/5

Jen Couples - 06/09/2021 Confirmed reviews ALL

The room was big and the bed as well big and comfy. Unfortunately, the vent in the bathroom didn't work at all, so after a shower, you couldn't see anything in the bathroom and everything was wet/moist. The breakfast buffet leaves room for improvement. We have had breakfast 2x and both times, there were no plates in the beginning and we had to wait for fresh plates. The rolls were as well all gone and we had to wait until they were re-supplied. The second day, there were no small spoons by the coffee machine... lots of little things that could be improved....

Dear Jen, Thank you for your review. We appreciate you taking the time to share your experience with us. We are pleased that you enjoyed the comfy bed and spacious room, however, we're so sorry about the issue in the bathroom, please let us know immediately so that we can sort it out. Thanks for your feedback about your breakfast concerns, we've noted what you've told us and we'll be discussing this with our restaurant manager; please accept our apologies. We'd love to welcome you back. Take care, Team Mercure Han Sur Lesse

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