Book this hotel
Best price guarantee
How it works?ALL - Accor Live Limitless
Free: become a member
When making a booking at this hotel:
-
I earn Status & Rewards points
-
I can use my Rewards points
-
I benefit from advantages
-
I can take advantage of the Members' rate
Hotel extras
Located 20 metres away from the famed Caves of Han.
Heated indoor swimming pool and sun terrace for a relaxing stay.
Newly designed fine dining restaurant and cosy loungebar with fireplace.
Meeting room with a capacity of 150 people, and packages for team building events.
On-site private car parking available.
Services in the hotel and nearby
Check-in from 15h00
Check out up to 11h00
Paying
Information message
Hotel location
Mercure Han Sur Lesse
Rue Joseph Lamotte 16 18 20
Rochefort
5580 han-sur-lesse
belgium
Tel: +3284770470
Contact email :
HB7R5@accor.com
Check-in from 15h00
Check out up to 11h00
Our accommodation(s)
Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 4
Maximum size: 43 m²
Maximum capacity: 51 people
Maximum banquet capacity: 30 people
Great hotel
Customer review rating 4.5/5
Anonymous Families - 23/02/2021 Confirmed reviews ALL
Perfect stay. Room is big, nice, clean and well equipped and the staff makes everything necessary for a safe stay in a difficult context, given the sanitary restrictions. Dinner menu was great too, and the swimming-pool is fantastic.
Dear Estefania, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Han-sur-Lesse
Potential, but not there yet
Customer review rating 2.0/5
Olivier G. Couples - 22/02/2021 Confirmed reviews ALL
Great location for the hotel - beautiful and clean rooms, but that is about it. Check in - a disaster. Only two agents for +- 4/5 families checking in, staff not always well trained, information about breakfast wasn't received, no explanation about the possibility to use the pool, etc. In room dining experience: Quality of the food is excellent, setting is horrible. How hard is it to set a table in a room? Now we are forced to eat on the bed - yes the bed - because there are insufficient chairs. The table structure is very beautiful, but too small to ensure a complete setting. With modern day technology and an invoice of over €300 for one night, one might expect a bit more professionalism. Service: Excellent, my sincere respect to the girls running up and down. Overall: It has potential, but I won't be coming back in the next 6-9 months.
good stay
Customer review rating 4.0/5
Anonymous Couples - 22/02/2021 Confirmed reviews ALL
all was good the only point to improve is the clean up of the swimming pool at the entrance and near the showers : not clean enough and used masks and towels on the ground ...
Dear Quentin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. However, we will share your comments about the swimming pool with our staff to improve our services. We hope to see you again very soon. Sincerely, Team Han-sur-Lesse
Comfortable rooms and good location
Customer review rating 3.5/5
Karin D. Families - 22/02/2021 Confirmed reviews ALL
I appreciate the effort which was done to keep us safe during these challenging times, but one day before (Thursday) we arrived all the slots had been reserved for the swimming pool for the full weekend plus it was not possible any more to order a meal in the hotel. I believe that there are other ways to organise access to these facilities giving all guests a fair chance to use them.
Dear Karin, Thank you for taking the time to tell us about your experience at the Mercure Han Sur Lesse. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem about the reservations of the swimming pool and the dinner and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Han-sur-Lesse
pleasant stay
Customer review rating 4.0/5
Annelies Families - 22/02/2021 Confirmed reviews ALL
We enjoyed our stay with the four of us in the family room, even in Covid-19 times. We would recommend the stay to everyone! Nice pool, though a bit cold. The kitchenette was a handy feature for our little (hangry) children. There were only 4 plates, 4 knifes, 4 forks, 4 spoons, 2 cups, 1 cooking pot and one frying pan. This was not enough for breakfast, lunch and dinner. A second cooking pot, bowls and extra plates would have been handy.
Dear Annelies, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. However I will share your comments about the kitchenette with our team to improuve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Han-sur-Lesse
Our most recent 20 reviews
