Customer review rating 4.4/5 125 reviews
ALLSAFE approved hotel
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Located 20 metres away from the famed Caves of Han.
Heated indoor swimming pool and sun terrace for a relaxing stay.
Newly designed fine dining restaurant and cosy loungebar with fireplace.
Meeting room with a capacity of 150 people, and packages for team building events.
On-site private car parking available.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 11h00
Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.
Number of meeting rooms: 4
Maximum size: 43 m²
Maximum capacity: 51 people
Maximum banquet capacity: 30 people
100% genuine reviews from our guestsFind out more
Anonymous Families - 23/02/2021 Confirmed reviews ALL
Perfect stay. Room is big, nice, clean and well equipped and the staff makes everything necessary for a safe stay in a difficult context, given the sanitary restrictions. Dinner menu was great too, and the swimming-pool is fantastic.
Potential, but not there yet
Olivier G. Couples - 22/02/2021 Confirmed reviews ALL
Great location for the hotel - beautiful and clean rooms, but that is about it. Check in - a disaster. Only two agents for +- 4/5 families checking in, staff not always well trained, information about breakfast wasn't received, no explanation about the possibility to use the pool, etc. In room dining experience: Quality of the food is excellent, setting is horrible. How hard is it to set a table in a room? Now we are forced to eat on the bed - yes the bed - because there are insufficient chairs. The table structure is very beautiful, but too small to ensure a complete setting. With modern day technology and an invoice of over €300 for one night, one might expect a bit more professionalism. Service: Excellent, my sincere respect to the girls running up and down. Overall: It has potential, but I won't be coming back in the next 6-9 months.
Anonymous Couples - 22/02/2021 Confirmed reviews ALL
all was good the only point to improve is the clean up of the swimming pool at the entrance and near the showers : not clean enough and used masks and towels on the ground ...
Comfortable rooms and good location
Karin D. Families - 22/02/2021 Confirmed reviews ALL
I appreciate the effort which was done to keep us safe during these challenging times, but one day before (Thursday) we arrived all the slots had been reserved for the swimming pool for the full weekend plus it was not possible any more to order a meal in the hotel. I believe that there are other ways to organise access to these facilities giving all guests a fair chance to use them.
Annelies Families - 22/02/2021 Confirmed reviews ALL
We enjoyed our stay with the four of us in the family room, even in Covid-19 times. We would recommend the stay to everyone! Nice pool, though a bit cold. The kitchenette was a handy feature for our little (hangry) children. There were only 4 plates, 4 knifes, 4 forks, 4 spoons, 2 cups, 1 cooking pot and one frying pan. This was not enough for breakfast, lunch and dinner. A second cooking pot, bowls and extra plates would have been handy.
Our most recent 20 reviews