Book this hotel
Best price guarantee
How it works? Accor Live Limitless
Free: become a member
When making a booking at this hotel:
-
I earn Status & Rewards points
-
I can use my Rewards points
-
I benefit from advantages
-
I can take advantage of the Members' rate
Hotel extras
Located 20 metres away from the famed Caves of Han.
Heated indoor swimming pool and sun terrace for a relaxing stay.
Newly designed fine dining restaurant and cosy loungebar with fireplace.
Meeting room with a capacity of 150 people, and packages for team building events.
On-site private car parking available.
Services in the hotel and nearby
Check-in from 15h00
Check out up to 11h00
Paying
Information message
Hotel location
Mercure Han Sur Lesse
Rue Joseph Lamotte 16 18 20
Rochefort
5580 han-sur-lesse
belgium
Tel: +3284770470
Contact email :
HB7R5@accor.com
Check-in from 15h00
Check out up to 11h00
Our accommodation(s)
Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 4
Maximum size: 43 m²
Maximum capacity: 51 people
Maximum banquet capacity: 30 people
Great experience
Customer review rating 4.5/5
Cindy V. M. Families - 27/03/2021 Confirmed reviews ALL
The hotel is new and clean. We stayed in a family suite with our 3 kids. The rooms are spacious and nicely decorated. Food was excellent and also the swimming pool is worth a visit. We recommend!
Dear Cindy, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments about the long check in and the breakfast with our team. We are happy you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Han-sur-Lesse
swimming dissapointment
Customer review rating 3.0/5
L Families - 16/03/2021 Confirmed reviews ALL
no swimming sloth available disappointing for a family with kids
Dear Laetitia, Thank you for taking the time to tell us about your experience at the Mercure Han Sur Lesse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem concerning the reservations at the swimming pool and the breakfast and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Han-sur-Lesse
Great Hotel
Customer review rating 4.5/5
Andrew Families - 08/03/2021 Confirmed reviews ALL
The entire experience was great. The staff were exceptionally helpful and pleasant. The room was very comfortable, well laid-out and clean. All in all a great stay.
Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Han-sur-Lesse
Great hotel
Customer review rating 4.5/5
Anonymous Families - 23/02/2021 Confirmed reviews ALL
Perfect stay. Room is big, nice, clean and well equipped and the staff makes everything necessary for a safe stay in a difficult context, given the sanitary restrictions. Dinner menu was great too, and the swimming-pool is fantastic.
Dear Estefania, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Han-sur-Lesse
Potential, but not there yet
Customer review rating 2.0/5
Olivier G. Couples - 22/02/2021 Confirmed reviews ALL
Great location for the hotel - beautiful and clean rooms, but that is about it. Check in - a disaster. Only two agents for +- 4/5 families checking in, staff not always well trained, information about breakfast wasn't received, no explanation about the possibility to use the pool, etc. In room dining experience: Quality of the food is excellent, setting is horrible. How hard is it to set a table in a room? Now we are forced to eat on the bed - yes the bed - because there are insufficient chairs. The table structure is very beautiful, but too small to ensure a complete setting. With modern day technology and an invoice of over €300 for one night, one might expect a bit more professionalism. Service: Excellent, my sincere respect to the girls running up and down. Overall: It has potential, but I won't be coming back in the next 6-9 months.
Our most recent 20 reviews
