Customer review rating 4.4/5 820 reviews
ALLSAFE approved hotel
Located 20 metres away from the famed Caves of Han.
Heated indoor swimming pool and sun terrace for a relaxing stay.
Newly designed fine dining restaurant and cosy loungebar with fireplace.
Meeting room with a capacity of 150 people, and packages for team building events.
On-site private car parking available.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 15h00
Check out up to 11h00
Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.
Classic Room - 1 kingsize bed
Classic Room - 1 kingsize twin bed
Family Suite, 1 kingsize bed and 1 bunk bed for 2 persons
Number of meeting rooms: 4
Maximum size: 43 m²
Maximum capacity: 51 people
Maximum banquet capacity: 30 people
100% genuine reviews from our guestsFind out more
Good stay some improvements
Raymond Families - 07/09/2021 Confirmed reviews ALL
We have a very good stay. Clean and neat room, friendly staffs, good parking place, central location. Some improvements: - No room service - No pet-free room - No luggage trolley to carry luggages to the room in one go - Having a childseat in room is not a standard option - No option for room with bathtub
Jen Couples - 06/09/2021 Confirmed reviews ALL
The room was big and the bed as well big and comfy. Unfortunately, the vent in the bathroom didn't work at all, so after a shower, you couldn't see anything in the bathroom and everything was wet/moist. The breakfast buffet leaves room for improvement. We have had breakfast 2x and both times, there were no plates in the beginning and we had to wait for fresh plates. The rolls were as well all gone and we had to wait until they were re-supplied. The second day, there were no small spoons by the coffee machine... lots of little things that could be improved....
Well located, good stay, very friendly
David Families - 27/08/2021 Confirmed reviews ALL
Very friendly staff all the way. Very nice rooms that could be listed as premium.
Morvern Couples - 21/08/2021 Confirmed reviews ALL
For a permanent wheelchair user the room and facilities were excellent. The staff extremely helpful - special mention for restaurant staff Solene who is obviously dedicated to ensuring that the client enjoys the restaurant experience, and the helpful Alex. Menu delicious and superbly presented - disappointed that menu is repeated every 2 days, though understandable given average stay duration. My disabled husband needs to be mechanically lifted out of car so parking place a necessity - disappointed that on top of Eur 310+ nightly room, breakfast and dinner charge a daily Eur 15 parking charge was added.
Breakfast not ready on time
Dominique Families - 15/08/2021 Confirmed reviews ALL
We went for breakfast at 7 am, when it opens. It turns out that the staff is not ready yet, and that many food items are still to be brought in during the first 30-45 min., which is very annoying. This was not limited to one day, but it was the case for all days of our stay. On Friday, more staff was present at 7 am, and then it went quicker. If it is announced that breakfast starts at a particular time, I expect it to be fully ready in a Mercure hotel. I have no other major comments, and that's why my overall rate is still a 7.
Our most recent 20 reviews