Mercure Han Sur Lesse

Name: Mercure Han Sur Lesse Hotel Near Famous Caves | ALL - ALL
Address: Rue Joseph Lamotte 16 18 20, Rochefort, HAN SUR LESSE, 5580, Belgium
Telephone: +3284770470
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 1,720 reviews

Rue Joseph Lamotte 16 18 20, Rochefort, 5580 HAN SUR LESSE, Belgium

Description

Hotel for travellers looking for local and authentic experiences

Discover the peaceful region of the Ardennes and the Caves of Han from our new 4-star hotel. We offer an excellent restaurant and indoor swimming pool, but above all: a top class service! Our hotel is labelised ALLSAFE by NSF

Christophe Vantyghem, Hotel Manager

The hotel has recently been completely renovated using traditional regional materials, creating an intimate and authentic Ardennes atmosphere. Mercure Han Sur Lesse hotel is located a stone throw away from the world famous Caves of Han, and offers a range of amenities for a relaxing experience. These include a heated swimming pool, on-site loungebar, and private parking. The hotel fine dining restaurant Merlesse offers guests an intimate setting in which to enjoy locally sourced and inspired cuisine.

The Ardennes region is located in the southeast of Belgium and is characterized by unspoiled, rugged mountain landscapes. The many streams, wooded valleys, peaks, and cave systems offer themselves perfectly for activities like hiking or cycling. Han Sur Lesse is famed for its cave systems, which are considered some of the most beautiful in Europe. Vintage trams take visitors from town to the caves, where you can explore over 2km of galleries, including a 145m high dome, and giant stalagmites.

The village of Han Sur Lesse is home to a vibrant array of restaurants, shops, and museums. Relax and unwind on one of the many terraced cafes, or visit the world famous brewery Abbaye Rochefort Notre-Dame de Saint-Remy and sample local trappist beers.

Hotel extras

Located 20 metres away from the famed Caves of Han.
Heated indoor swimming pool and sun terrace for a relaxing stay.
Newly designed fine dining restaurant and cosy loungebar with fireplace.
Meeting room with a capacity of 150 people, and packages for team building events.
On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Room

Classic Room - 1 kingsize bed

2 persons
22 m² / 236 sq ft

Room

Classic Room - 1 kingsize twin bed

2 persons
22 m² / 236 sq ft

Room

Family Suite, 1 kingsize bed and 1 bunk bed for 2 persons

4 persons
34 m² / 365 sq ft

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20, Rochefort
5580 HAN SUR LESSE
Belgium

GPS:50.125809, 5.186229

+32 84 77 04 70

Railway station
Highway exit
Ferries
Helipad/aerodrome

LAVAUX SAINT ANNE

Highway exit

Access: 7.6 km / 4.72 mi 1 hrs 34 min walk / 8 min drive

Shuttle

Additional charge

Shuttle on call

ROCHEFORT JEMELLE

Railway station

Access: 9.9 km / 6.15 mi 12 min drive

Shuttle

Additional charge

Shuttle on call

ROCHEFORT JEMELLE

Railway station

Access: 9.9 km / 6.15 mi 12 min drive

Shuttle

Additional charge

Shuttle on call

YHU

Helipad/aerodrome

Access: 28.4 km / 17.65 mi 28 min drive

Shuttle

Additional charge

Shuttle on call

FERRYS ZEEBRUGES

Ferries

Access: 230 km / 142.92 mi

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our guest reviews

pleasant overnight stop

Martinj Couples - 5/21/2023 Confirmed reviews ALL

Lovely location, comfortable room, good breakfast

Hi Martin, Thanks for sharing feedback. Your great comments inspire us to keep up with all our efforts and it's fantastic to know that our tasty breakfast helped start the day off just right. We hope to see you again. Cheers, Team Mercure Han Sur Lesse

Well Located, Perfect breakfast

Anonymous Families - 5/8/2023 Confirmed reviews ALL

The window in our room didn't close We had a reservation in the restaurant, but this was closed without notifying us. No help came from the reception First morning, tables in breakfast area were filty. Second morning, tables were cleaner.

Hey Michael, Many thanks for having taken the time to review your stay. We are happy to hear that you enjoyed our handy location and that we could help kick-start your day with a tasty breakfast. However, we are sorry to hear about the issues you experienced with the restaurant reservation and the cleanliness of the breakfast area. That's definitely not the experience we want our guests to have, and we'll be sure to address these concerns with our team. Regarding the issue with the window in your room, we apologize for the inconvenience and we’ll have our maintenance team look into this right away. We hope to have the opportunity to welcome you again. Best wishes, Team Mercure Han Sur Lesse

Well located but no service hearted employees

Daisy Families - 4/28/2023 Confirmed reviews ALL

Restaurant open but fully booked on Saturday and Tuesday, while it should have been closed.. That was the information on the television. Asked 2 days in a row for Housekeeping. Airco wasn't cooling. Sink plug stuck. Glass for 2 days on the corridor. No personal check out. No information on the room, DND cards or else.

Hi Daisy, Thanks so much for taking the time to share your feedback. It's nice to hear that our location was perfect for your needs. We're very sorry, though, that not everything hit the mark for you. Regarding the restaurant, we do recommend booking a table in advance as it can get busy on certain days. Also, just to clarify, the restaurant is only open on Friday and Saturday as stated on our website. When it is closed, the Bar food menu is always available. Sorry to hear about the housekeeping issues, we'll make sure your comments get passed on and we get back to our usual top-notch standards. We're also sorry to hear about the issues with the air conditioning and sink plug. In the future, please don't hesitate to let us know of any issues you face while still here so that we can do our best to put things right. We have taken note of all you say and will ponder on this as we always want to get it right for our guests. We hope to have the pleasure of seeing you again on a future occasion. Best wishes, Team Mercure Han Sur Lesse

great family hotel

W.w.b. Families - 4/27/2023 Confirmed reviews ALL

The hotel personnel were all very friendly and helpful. The kids loved the pool and their own play area in the front lounge. Very nice buffet breakfasts!

Hi William, Thanks for your feedback following your stay. We're happy your visit was enjoyable and that your family loved our facilities. It's great to know that our breakfast ticked all the boxes as well. We can't wait to see you again. All the best, Team Mercure Han Sur Lesse

Modern hotel

Ajb Couples - 4/25/2023 Confirmed reviews ALL

All excellent though you do need to have more faciliteis for breakfast - only one coffee machine working!! Little bread left when we, as arranged, had breakfast at 10:15, but at least no crowd then. Why no hooks in the disability bathroom - is the accompanying person to leave their towel and clothes on the floor? You need to get some feedback from those with or accompanyny people with disabilities

Hi Anthony, Thanks for letting us know your opinion of your stay. We're happy to know you had a nice stay with us, though we're sorry we didn't meet all your expectations. Thanks for letting us know about your breakfast experience and we apologise for any inconvenience you faced. We'll be sure to address your comments with the team. Also, we've made good note of your suggestions for our accessible room and will definitely consider them. Nonetheless, it's great to hear you appreciated our friendly and helpful team. We hope to welcome you back. Best wishes, Team Mercure Han Sur Lesse