Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.3/5 1,316 reviews

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Description

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

Our accommodation(s)

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16, Rochefort
5580 HAN SUR LESSE
Belgium

GPS:50.125809, 5.186229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,316 reviews

Fantastic stay- only wish we were there longer.

Customer review rating 5.0/5

T. C. Families - Confirmed reviews ALL

On arriving at the hotel after a significant journey we were absolutely delighted to walk into a stunning bar and lounge area and a friendly receptionist. To make it even better we were offered a welcome drinks on arrival as Accor silver status customers. The whole vibe of the hotel was relaxed and stylish. we had a family room with bunk beds and the kids were thrilled with a youtube channel in the room. Small area for kids to chill and roll about in the main fyer, after a long car journey and a lovely looking restaurant and terrace area outside the main bar. We absolutely loved the hotel, we went for a lovely family swim in the pool before breakfast and that and a great breakie set us up for our next journey on our european trip. The village is just lovely and only steps away and we had a great meal out of the hotel although thougt the hotel restaurant looked fab also. Thanks for a great memorable stay.

Dear T., Thanks for your review. We're absolutely delighted that the warm welcome and drinks made a great first impression and it's fantastic to hear that you and the little ones were delighted with the family room set up and the little technological treats like the YouTube channel - we aim to keep everyone entertained! We're proud of the atmosphere in our hotel and we're delighted that you've enjoyed it. Our lounge and terrace are great places to relax after a day of adventures, and it sounds like your family enjoyed them. It's also great to hear that the pool was fun and that our breakfast was the icing on the cake of your stay Kind regards, Team Mercure Han Sur Lesse

Nice and new looking hotel!

Customer review rating 5.0/5

Loïc D. W. Families - Confirmed reviews ALL

Very nice room and the hotel looks quite new. The only pity was that there is nothing around to eat on the day we were there.

Dear Loïc, Thanks for your review. It is always a pleasure to hear that our guests like the fresh and modern atmosphere of the Mercure Han Sur Lesse. We are delighted that you liked our rooms. However, we are very sorry that our dining options did not live up to your expectations during your visit. It is true that our restaurant has specific opening days and that we are nestled in a quiet and peaceful area, which may mean fewer immediate dining options on certain days. We hope to have the opportunity of welcoming you again in the future. Kind regards, Team Mercure Han Sur Lesse

Good hotel … but consider better staff

Customer review rating 2.5/5

George K. Families - Confirmed reviews ALL

I recently stayed at this hotel with my family for a three-day trip. Here are my thoughts: **Pros:** - The hotel is very well located. - The family room was adequate for us (two adults and two children). - The breakfast was excellent and exceeded my expectations. **Cons:** - The receptionist struggled with English, which was surprising for an Accor chain hotel. I speak and understand French well, but I prefer to use English when with my family so they can follow along. While the guest before us was thoroughly informed about breakfast times, pool location, parking, etc., we were just handed our keys with no further information. - The hotel has a spacious parking, but we were denied access. The same receptionist refused to provide me with parking access for reasons I still don't understand, even though French-speaking guests behind me were given access. When I checked, all five EV parking slots were empty, yet my request to charge my car (which was at 9% battery) was met with anger and unhelpfulness. She even misled me about other charging locations, directing me to the next city when there were charging points just behind the hotel. This confusion ruined our day as we struggled to find parking and charging instead of using the hotel's free garage. - The check-in and check-out times are inconveniently late and early, respectively. The only person who truly helped us and left us happy was Gregory. He is the reason you didn't receive a 1-star rating for our visit. Gregory was very helpful and made our stay pleasant on the second day.

Dear George, Thank you for your review. We're delighted to hear that our hotel's location was convenient for your family's adventure and that the room met your expectations. Our team works hard to provide a hearty breakfast, and we're thrilled to know it exceeded your expectations. However, we regret any challenges you encountered. Our team strives to offer a warm welcome to all our guests, and we're sorry if this wasn't fully reflected during your interaction. Concerning parking, we understand the importance of convenience for our guests, especially when it comes to charging electric vehicles. We offer a limited number of parking spaces and they are subject to availability, but we apologize for any confusion or inconvenience you experienced. We appreciate your input on our check-in and check-out times, and while they are designed to ensure rooms are thoroughly prepared for our guests, we understand this may not suit everyone's schedule. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we're disappointed to hear that your room did not meet these expectations on this occasion. It's nevertheless rewarding to hear that Gregory provided you with helpful service that positively impacted your stay. We're proud to have team members like him who go above and beyond to ensure our guests have a pleasant experience. We very much hope that we may be able to welcome you back. Kind regards, Team Mercure Han Sur Lesse

Pleasant stay

Customer review rating 5.0/5

Sanjay Families - Confirmed reviews ALL

Everything was on Point! From check-in till check-out... Breakfast was the best! Location is just perfect...

Dear Sanjay, We appreciate the time you took to provide this glowing review. It's fantastic to see that our breakfast hit the spot and that you found our location to be just perfect for your stay. We're all about making those moments from check-in to check-out memorable, so your shoutout really made our day. We noticed your check-in was a bit of a hiccup - our apologies for the wait. Rest assured, we're always finding ways to streamline the process to get our guests settled in and enjoying their stay faster. We very much hope that we may be able to welcome you back in the future. Kind regards, Team Mercure Han Sur Lesse

Comfortable rooms, good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I had business in the area and the hotel was well-located and included comfortable rooms and pleasant amenities, including a nice swimming pool.

Dear Guest, Thank you for sharing such positive feedback following your stay with us. We are very happy that our location was ideal for you and that we were able to meet your expectations in every way. Our team works hard to ensure that every guest has the best possible experience and your positive feedback inspires us to continue our efforts. We look forward to seeing you again very soon. Kind regards, Team Mercure Han Sur Lesse

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