Mercure Han Sur Lesse

Dear Nigel, Thanks for reviewing your recent stay. We're thrilled to hear that you enjoyed your stay with us, from the check-in process to our helpful staff and delicious breakfast. It's great to know that you found our larger room and its additional facilities useful during your stay. However, we're sorry to hear that the room temperature was not to your liking. Our air conditioning system allows guests to control the temperature, but we understand that sometimes it may not be enough. We appreciate your feedback and will look into ways to improve this aspect. As for the mosquitoes, we're located in the heart of the Ardennes, which can sometimes lead to encounters with these little critters. We apologize for any inconvenience this may have caused you. Looking forward to your next visit. All the best,

Hi John, Thanks very much for this kind review. We're thrilled to hear that you and your family enjoyed our connecting rooms and had a great stay overall. It's fantastic to know that our accommodations met your needs and made your visit even more enjoyable. We appreciate your feedback on our hotel initiatives to replace single-use plastic items, and we'll continue to work on improving our efforts in that area. Also, we're glad that you're a member of our ALL Accor Live Limitless Loyalty Programme and hope you continue to enjoy its benefits. Thanks again. Take care,

Hey there, Christine, We're grateful you took the time to share your thoughts with us. We're happy to hear that you found our hotel lovely and the room comfortable. However, we apologize for the inconvenience caused by the power cut during your stay. Although it was beyond our control, we understand how it could have affected your plans to use the pool. As for the switch missing beside your child's bed, we appreciate you bringing this to our attention and will make sure to address it. It would be great to welcome you back real soon. Cheers,

Hi David, Thanks for taking the time to share your review. We're thrilled to hear that you enjoyed our fantastic location. However, we're sorry to hear that we didn't quite meet your expectations when it came to handling big groups and focusing on details. We'll definitely take your feedback into account as we strive to improve our services. We apologize for the inconvenience you experienced with the mini bar and the espresso capsules. We'll make sure to address this issue with our housekeeping team. As for the breakfast, we'll work on ensuring that everything is ready when it opens and continue to focus on the quality of our food offerings. We appreciate your feedback on the restaurant portions and the invoice issue, and we'll work on improving these aspects as well. 😊 We hope you will give us another chance to welcome you back for a more enjoyable stay in the future. Kind regards,

Hi Monique, We're really grateful that you shared your review with us. We're glad to hear that you had an overall good experience and appreciated our prime location. Sorry to hear about the check-in process taking a bit longer than expected, but we're happy that our team was able to sort it out for you. It's a shame that your table reservation for your family didn't go as planned. We'll make sure to look into this and improve our reservation process. We're glad that our team managed to arrange tables for you on the first day, though. And it's awesome to know that your check-out experience was perfect! 👌 We really look forward to the pleasure of welcoming you back on a future stay. Best regards,