Name: Mercure Han Sur Lesse Hotel Near Famous Caves | ALL - ALL
Address: Rue Joseph Lamotte 16 18 20, Rochefort, HAN SUR LESSE, 5580, Belgium
Telephone: +3284770470
Rating: 4.4

Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.4/5 1,915 reviews

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Description

Mercure Han Sur Lesse

Hotel for travellers looking for local and authentic experiences

Discover the peaceful region of the Ardennes and the Caves of Han from our new 4-star hotel. We offer an excellent restaurant and indoor swimming pool, but above all: a top class service! Our hotel is labelised ALLSAFE by NSF

Christophe Vantyghem, Hotel Manager

The hotel has recently been completely renovated using traditional regional materials, creating an intimate and authentic Ardennes atmosphere. Mercure Han Sur Lesse hotel is located a stone's throw away from the world famous Caves of Han, and offers a range of amenities for a relaxing experience. These include a heated swimming pool, on-site loungebar, and private parking. The hotel's fine dining restaurant Merlesse offers guests an intimate setting in which to enjoy locally sourced and inspired cuisine.

The Ardennes region is located in the southeast of Belgium and is characterized by unspoiled, rugged mountain landscapes. The many streams, wooded valleys, peaks, and cave systems offer themselves perfectly for activities like hiking or cycling. Han Sur Lesse is famed for its cave systems, which are considered some of the most beautiful in Europe. Vintage trams take visitors from town to the caves, where you can explore over 2km of galleries, including a 145m high dome, and giant stalagmites.

The village of Han Sur Lesse is home to a vibrant array of restaurants, shops, and museums. Relax and unwind on one of the many terraced cafes, or visit the world famous brewery Abbaye Rochefort Notre-Dame de Saint-Remy and sample local trappist beers.

Hotel extras

Located 20 metres away from the famed Caves of Han.
Heated indoor swimming pool and sun terrace for a relaxing stay.
Newly designed fine dining restaurant and cosy loungebar with fireplace.
Meeting room with a capacity of 150 people, and packages for team building events.
On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20, Rochefort
5580 HAN SUR LESSE
Belgium

GPS:50.125809, 5.186229

Telephone +32 84 77 04 70

LAVAUX SAINT ANNE

Highway exit

Access: 7.6 km / 4.72 mi 1 hrs 34 min walk / 8 min drive

Shuttle

Additional charge

Shuttle on call

ROCHEFORT JEMELLE

Railway station

Access: 9.9 km / 6.15 mi 12 min drive

Shuttle

Additional charge

Shuttle on call

ROCHEFORT JEMELLE

Railway station

Access: 9.9 km / 6.15 mi 12 min drive

Shuttle

Additional charge

Shuttle on call

YHU

Helipad/aerodrome

Access: 28.4 km / 17.65 mi 28 min drive

Shuttle

Additional charge

Shuttle on call

CRL

Domestic airport 1 - full name

Access: 86.9 km / 54 mi 55 min drive

Shuttle

Additional charge

Shuttle on call

MONTREAL ST HUBERT

Int. airport 1 - full name

Access: 86.9 km / 54 mi 55 min drive

Shuttle

Additional charge

Shuttle on call

CRL

Int. airport 1 - IATA code

Access: 86.9 km / 54 mi 55 min drive

Shuttle

Additional charge

Shuttle on call

FERRYS ZEEBRUGES

Ferries

Access: 230 km / 142.92 mi

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

In summary

On site

Swimming pool
Car park
Pets welcome
Shuttle
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Room

Classic Room - 1 kingsize bed

Max. number of persons: 2
Area: From 22 m² / 236 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Room

Classic Room - 1 kingsize twin bed

Max. number of persons: 2
Area: From 22 m² / 236 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Room

Family Suite, 1 kingsize bed and 1 bunk bed for 2 persons

Max. number of persons: 4
Area: From 34 m² / 365 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Our guest reviews

Great hotel

Nathalie Families - 11/28/2022 Confirmed reviews ALL

Very nice and modern hotel, great atmosphere and friendly personnel. The rooms are spacious, bright and clean. The breakfast is simply delicious. We have returned and will certainly return again!

Hi Nathalie, Thank you for such a positive review! It's really cool that you so enjoyed your stay. We can only say thanks for all your comments. We love it when our guests tell us how great their rooms are and how good the service from our team is. It shows we are definitely on the right track. Thanks for also commenting on our great breakfast, we're happy it hit the spot. It would be great to see you again in the future. All the best, Team Mercure Han Sur Lesse

Excellent stay

Jcj Families - 11/26/2022 Confirmed reviews ALL

We had been before at Mercure Han-sur-Lesse and praised our stay. This time it was equally excellent and we had the opportunity to test Merlesse restaurant. The three course menu was very good with an excellent very tasty game main course. The rates of wines are definitely too high.

Hi Jean-Claude, Thanks for sharing your thoughts about your stay. We are very pleased you had a perfect stay. We appreciate your kind comments about your dining experience, however, we have noted your comment and can assure you we often review our pricing with the aim to stay competitive. We look forward to welcoming you back. Best regards, Team Mercure Han Sur Lesse

Overwhelmed. Short staffed. Chaos.

Anonymous Families - 11/1/2022 Confirmed reviews ALL

Upon arrival, we checked the room and the kitchen had not been cleaned and the rest had been cleaned very quickly. We raised it to the Manager who took note of it but we told him we were not going to use the kitchen. Breakfast was ok the first morning. On the Saturday, it was a little bit chaotic (too many people, not enough staff, food items missing) but on Sunday it was total chaos (staff overwhelmed, tables in the reception area, lots of food items missing, bread was frozen, etc etc). We had no pleasure and didn't enjoy breakfast. Other than that it is a nice new hotel (nice design, lots of family room). The issue was staffing and clearly lacking a pilot in the plane. Seems very junior staff were left alone trying to manage a situation which was out of control.

Dear Frédéric, Thank you for sharing your review. Sorry to hear about the housekeeping issues, we'll make sure your comments get passed on and we get back to our usual top-notch standards. We regret to read that our breakfast service did not meet your expectation. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention. We will be reviewing your feedback with our breakfast team members to ensure we can provide an improved service for our guests. We hope you will consider staying with us again in the future. Best regards, Team Mercure Han Sur Lesse

Well located, next to the Caves.

Salvo Families - 10/27/2022 Confirmed reviews ALL

Friendly and helpful staff. Nice room and pool

Dear Guest, Thank you for the great review of your stay with us! We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our convenient location. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts. We look forward to welcoming you back again in the future. Best wishes, Team Mercure Han Sur Lesse

4 time

Tony Families - 10/10/2022 Confirmed reviews ALL

It is the 4 time that i go there and i am still verry happy

Hi Tony, Thanks for your feedback. We're happy that you chose to stay with us again and enjoyed a relaxing stay. We are, however, sorry that we did not meet the high standards expected of us on this visit and wish we'd known at the time, we would've happily done another round of cleaning. Your satisfaction is very important to us. We do hope to welcome you back. Best wishes, Team Mercure Han Sur Lesse

Web-users rating

Other web-users rate our hotel

674 reviews 8/10 Location
1,449 reviews 7.1/10 Room
1,220 reviews 7.7/10 Service
16 reviews 6.9/10 WiFi
947 reviews 7.1/10 Breakfast
662 reviews 7.2/10 Pool
648 reviews 5.9/10 Food
567 reviews 6.2/10 Cleanliness

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