Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.4/5 943 reviews

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Mercure Han Sur Lesse - Image 1
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Rue Joseph Lamotte 16, Rochefort, 5580 HAN SUR LESSE, Belgium

Description

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

Our accommodation(s)

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16, Rochefort
5580 HAN SUR LESSE
Belgium

GPS:50.125809, 5.186229

Telephone
Fax +32 84 77 04 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  943 reviews

Customer review rating 5.0/5

Esmeraldo A. C. V. Families - Confirmed reviews ALL

Personal super friendly and helpful.

Dear Mr C. V., Thank you for taking the time to review your recent stay. We are thrilled to hear you had an excellent experience during your family stay at Mercure Han Sur Lesse. Our team takes great pride in providing warm and attentive service, so your kind words about their friendliness and helpfulness mean a lot. It’s rewarding to know these efforts contributed positively to your time with us. We also appreciate your loyalty as an ALL Accor Classic member and are delighted you gave us a perfect recommendation score. Your trust motivates us to maintain our high standards for every guest. We look forward to seeing you again. Happy New Year! Team Mercure Han Sur Lesse

Customer review rating 4.0/5

Anthony S. Families - Confirmed reviews ALL

The booking process through Accor, the rooms and all other aspects of the hotel stay was excellent. Especially appreciated the children's area. We had booked in advance for a table of 7 and received confirmation of how lovely it would be to host us. however, from the moment we showed up "everything was a problem until it wasn't". We were told immediately that because we we more than 6 people, we would have a restricted choice on the menu (anything more was too complicated for the kitchen and staff). There was no mention of this at the time of booking. When I queried this with the (young) manager, I was told this was standard in all good quality restaurants (I am a business professional in my sixties and have travelled the world without such problems (except in cheap establishments), your manager basically said I was mistaken. I was angry, but we stayed as to move to another restaurant would have made the experience of the family dinner even worse. Then when we started ordering, we were able to have what we wanted anyway - a waste of negative emotions in the end. We had one person who needed gluten-free and were told that this should have been ordered in advance, when on the website it merely said that gluten-free was available. The chef came out and we discussed, and then it wasn't a problem (again). The focus of the staff and manager was on their own convenience rather than ensuring their clients were happy - "everything was a problem until it wasn't". The food was quite good, but short of excellent.

Dear Mr S., Thank you for sharing your experience with us. Thank you very much for your thoughtful and detailed feedback following your recent family stay at Mercure Han Sur Lesse. We are delighted that you enjoyed so many aspects of your visit. Your kind remarks about the booking process, your room, the children’s area and the overall cleanliness are sincerely appreciated. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the restaurant experience, including dinner arrangements and service, did not reflect the high level of attention we strive to offer each guest. These comments are invaluable to us and will be considered with the utmost attention to support our ongoing commitment to hospitality. Nevertheless, knowing you were pleased with both the breakfast offerings and the value for money makes us especially grateful. Your high ratings across many services highlight the elements of your stay that met your needs. We hope to welcome you back in the future for an improved experience. Kind regards, Team Mercure Han Sur Lesse

Customer review rating 5.0/5

Kledian M. Solo - Confirmed reviews ALL

Very friendly staff :)

Dear Mr m., Thank you for such a positive review of your stay. We are truly grateful that your stay at Mercure Han Sur Lesse left you so pleased. Learning that you felt warmly welcomed by our team and appreciated every aspect of your visit, from the seamless check-in to the inviting atmosphere of your room and the relaxing pool, means a great deal to us. We are delighted that our dedication to service, cleanliness and sustainability made your experience memorable. It is also wonderful to know you enjoyed your meals and felt recognized as a valued loyalty member. We hope to welcome you again soon. Kind regards, Team Mercure Han Sur Lesse

Customer review rating 3.5/5

Ivan A. Families - Confirmed reviews ALL

Long relaxing escape in the nature with the family.

Customer review rating 5.0/5

Christian M. Families - Confirmed reviews ALL

We really enjoyed our stay at the hotel. The rooms are very clean, beds very comfortable and the rooms are well equipped. The staff are very friendly, breakfast is good and the underground parking and pool and added bonus! We’d happily come again! :)

Dear Mr M., Thank you for taking the time to review your recent visit. We’re delighted you appreciated our clean, comfortable rooms and friendly staff. It’s also great to know that the breakfast, parking and pool amenities added to your positive experience.Our team strives to provide a welcoming and convenient stay, and we’re glad these efforts made your visit enjoyable. We look forward to seeing you again on another occasion. Best wishes, Team Mercure Han Sur Lesse

Other web-users rate our hotel

  • 653 reviews 8.1/10 Location
  • 1,172 reviews 6.9/10 Room
  • 856 reviews 7.3/10 Service
  • 9 reviews 6.8/10 WiFi
  • 744 reviews 7.4/10 Breakfast
  • 548 reviews 5.8/10 Comfort
  • 521 reviews 5.6/10 Pool
  • 490 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.