ibis Styles Sevilla City Santa Justa 3 stars

Customer review rating (ALL Rating) 4.7/5 2,215 reviews

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Description

Hotel extras

  • Santa Justa AVE central station and Historic Center just a few steps away.

  • Unheated outdoor pool on the rooftop.

  • Food Truck on the Rooftop of Mariflores.

  • 24-hour gym with treadmills, rowing machine, bike, weights, elliptical, and pilates ball.

  • Green Key certified

Our accommodation(s)

Book this hotel
Room 1

El mejor descanso en una amplia habitación con dos magníficas camas Sweetbed by ibis de 1m. Incluye WIFI, TV con chromecast, aire acondicionado, caja fuerte y baño privado. Perfecta para 1 o dos personas en viaje de ocio o negocio.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Web TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 2 x Single bed(s)

Vacation with the family. Spacious room with a 63" x 79" Sweet Bed by ibis bed + 53" x 75" sofa bed. WIFI, TV with Chromecast, AC, safe + bathroom. Everything a family needs to enjoy Seville.

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Web TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Spacious room with a 63" x 79" Sweet Bed by ibis bed and a 53" x 75" sofa bed. Includes WIFI, TV with Chromecast, air conditioning, safe and private bathroom.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Web TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Enjoy the top floors of the hotel with the comfort of a 2 x 2 m king-size bed. Includes WIFI, TV with Chromecast, coffee and tea maker, VIP amenities, air conditioning, safe and private bathroom.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Web TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

ibis Styles Sevilla City Santa Justa

AVENUE OF THE BUHAIRA 2, 3* CITY H. REG HSE01359
41018 SEVILLE
Spain

GPS:37.386687, -5.978513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 218 rooms
  • 8 rooms for people with reduced mobility
  • 32 family rooms
  • 20 connecting rooms
  • 218 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Foosball

Well-being

THE MARIFLORES

  • Outside
  • On site

FIT & MEET

  • On site

Sports and leisure

Gym

  • On site

Table tennis

  • Nearby

Table tennis

  • On site
  • On site
  • Indoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.23 ft
  • Parking pricing: 15.00 € 15 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 11 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

LA AZOTEA DE LA MARIFLORES

Enjoy stunning views of Seville from our rooftop bar. With the best cocktails and something to snack on. Live music on Fridays. Foodtruck in season from spring to autumn. Also open to external customers.

Bar Type
POOL BAR
Capacity
131
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy stunning views of Seville from our rooftop bar. With the best cocktails and something to snack on. Live music on Fridays. Foodtruck in season from spring to autumn. Also open to external customers.

You will be able to create your most creative breakfast with the wide variety of hot and cold, sweet and savory products we offer. Quality products from leading brands and organic fruits. No single-use plastics to protect the environment.

Cool off in the pool while enjoying the breathtaking views of Seville. Relax on the solarium while sipping a cocktail. The sunsets will make you fall in love. The bar is open for food or drinks while you enjoy your well-deserved break.

A fully equipped fitness room to help you stay in shape while you're in Seville. You set your pace. Practice sports at the time you prefer. Open 24/7.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,215 reviews

Customer review rating 4.0/5

Isobel J. Couples - Confirmed reviews ALL

Dear Ms J., Thank you for your kind words about our location and staff! I’m sorry to hear the pillows didn’t meet your comfort needs. We appreciate your feedback and hope to see you again for a more restful stay. Joaquin Baños Assistant Manager

Customer review rating 3.0/5

Anubhav K. Families - Confirmed reviews ALL

Dear Anubhav, Thanks for sharing your thoughts. I'm really sorry to hear that you felt our loyalty program didn't meet your expectations, but after looking into your case, we felt that due to availability on one of the highest occupancy dates in Sevilla, we couldn't provide the late check-out. This benefit is subject to availability, and we always try to give it to our loyal guests, but with the hotel being fully booked, it's impossible for us. We're sorry this caused you any inconvenience. We value all our guests, and I appreciate your feedback as it helps us improve our service. I hope you'll reconsider visiting us in the future. Joaquin Baños Assistant Manager

Customer review rating 4.0/5

Yu L. K. Families - Confirmed reviews ALL

Dear Mr K., Thank you for your feedback! I’m glad to hear that we were able to address the overcharge quickly and that you found our location and room cleanliness to your liking. I apologize for the inconvenience caused by the water machine. We appreciate your understanding and will look into ensuring it’s working smoothly for future guests. Best regards, Joaquin Baños Deputy Manager

Customer review rating 3.0/5

Pritish A. Families - Confirmed reviews ALL

Hi Pritish, Thanks for sharing your thoughts about your recent stay with us. I'm glad to hear you enjoyed our location and the cleanliness of your room, but I'm really sorry about the confusion regarding the breakfast arrangements. Actually, the first information you received at check-in is correct; we don't understand why you got a different one later. We'll address this internally. Thanks for letting us know. It's great to hear that you enjoyed the lounge downstairs and the refreshing citrus water! Thanks for taking the time to share your experience, and we hope you'll consider staying with us again in the future. Best regards, Joaquin Baños Assistant Manager

Customer review rating 4.5/5

Salah A. Families - Confirmed reviews ALL

Dear Salah A., Thank you for your kind words! We're thrilled to hear you enjoyed our location, breakfast, and friendly staff. Your feedback means a lot to us, and we hope to welcome you back soon for another comfortable stay. Joaquin Baños Assistant Manager

Dear Ms J., Thank you for your kind words about our location and staff! I’m sorry to hear the pillows didn’t meet your comfort needs. We appreciate your feedback and hope to see you again for a more restful stay. Joaquin Baños Assistant Manager

Customer review rating 3.0/5

Anubhav K. Families - Confirmed reviews ALL

Why would I stay at a hotel where loyal customers (platinum and gold) are treated worse than others? And pay a premium rate by booking directly? Never again

Dear Anubhav, Thanks for sharing your thoughts. I'm really sorry to hear that you felt our loyalty program didn't meet your expectations, but after looking into your case, we felt that due to availability on one of the highest occupancy dates in Sevilla, we couldn't provide the late check-out. This benefit is subject to availability, and we always try to give it to our loyal guests, but with the hotel being fully booked, it's impossible for us. We're sorry this caused you any inconvenience. We value all our guests, and I appreciate your feedback as it helps us improve our service. I hope you'll reconsider visiting us in the future. Joaquin Baños Assistant Manager

Customer review rating 4.0/5

Yu L. K. Families - Confirmed reviews ALL

It was generally alright. When I highlighted that I was overcharged as compared to trip.com quoted price the amount was refunded promptly. The water machine on my floor was not working when we arrive late at night and had to come down to the lobby just to get water ... Overall good location and clean room

Dear Mr K., Thank you for your feedback! I’m glad to hear that we were able to address the overcharge quickly and that you found our location and room cleanliness to your liking. I apologize for the inconvenience caused by the water machine. We appreciate your understanding and will look into ensuring it’s working smoothly for future guests. Best regards, Joaquin Baños Deputy Manager

Customer review rating 3.0/5

Pritish A. Families - Confirmed reviews ALL

The location is great - within walking distance of light rail and metro stops as well as Nervión Plaza and the Sevilla FC stadium. The area is lined up with lovely cafés and eating places. There was a major issue with communication regarding breakfast. Upon checking in we advised staff that we only wanted to book breakfast for the last day of our stay and they confirmed that was possible. However when we came back later another member of staff was on reception and told us that we should have booked our breakfast right when we checked in. Not only that, but according to him we would have had to book breakfast for the full duration of our stay, without being able to choose a specific day in particular. That information contradicted what we had been told upon arrival and is also very much unlike other hotels operate. Room was clean and we appreciated the large bathroom. Unfortunately that came at the expense of the room itself, which was small with very narrow space for suitcases and even for moving around. We also didn't like the fact that we couldn't see outside because the window was covered. We perfectly understand that the hotel doesn't wish to allow open windows to optimise air conditioning but we would have liked at least being able to have a view of the outdoors and natural light reaching the room. The rooftop bar was very uncomfortable under the heat of September. On the other hand the downstairs lounge area was a pleasing surprise and we appreciated the free refills of citrus-infused water.

Hi Pritish, Thanks for sharing your thoughts about your recent stay with us. I'm glad to hear you enjoyed our location and the cleanliness of your room, but I'm really sorry about the confusion regarding the breakfast arrangements. Actually, the first information you received at check-in is correct; we don't understand why you got a different one later. We'll address this internally. Thanks for letting us know. It's great to hear that you enjoyed the lounge downstairs and the refreshing citrus water! Thanks for taking the time to share your experience, and we hope you'll consider staying with us again in the future. Best regards, Joaquin Baños Assistant Manager

Customer review rating 4.5/5

Salah A. Families - Confirmed reviews ALL

All good the location and breakfast also friendly staff

Dear Salah A., Thank you for your kind words! We're thrilled to hear you enjoyed our location, breakfast, and friendly staff. Your feedback means a lot to us, and we hope to welcome you back soon for another comfortable stay. Joaquin Baños Assistant Manager

Customer review rating 5.0/5

Jacqueline A. C. Couples - Confirmed reviews ALL

We chose this hotel based on previous good experiences at an Ibis Styles hotel. Location was excellent being close to the old city and Santa Justa station. Nice ambience and comfortable well appointed room. Generous size shower and plenty of shelf space in the bathroom. Air conditioning worked well. It was quiet. There was a pool and a rooftop bar which we didn't use. We did use the large open air internal atrium and it was a comfortable area to have a drink. A bonus was it was a no smoking area. There were a couple of supermarkets nearby and plenty of cafes nearby. We would stay again

Dear Ms C., Thank you so much for your lovely feedback! I'm thrilled to hear that you enjoyed our excellent location and found your room comfortable. It's great to know that you appreciated the generous shower space and the quiet atmosphere we strive to maintain. I'm glad you had a chance to relax in our open-air atrium and enjoyed the no smoking policy. We believe it adds to the comfort of our guests. While I understand you didn’t use the pool or rooftop bar, I hope you’ll consider them on your next visit! We can’t wait to welcome you back to ibis Styles Sevilla City Santa Justa for another enjoyable stay. Best regards, Joaquin Baños Subdirector

Customer review rating 3.5/5

Anthony W. Couples - Confirmed reviews ALL

My only real complaint was being asked which currency I wanted to pay in - come on this is now an old rip off that most people know. Its is strait out stealing & your leaders should be put in jail like any common thief.

Dear Mr W., Thank you for your feedback! I'm glad to hear you enjoyed the room and the breakfast. I understand your frustration regarding the currency payment option; it's a policy we follow to provide transparency to our guests. We appreciate your input, as it helps us improve. I hope to welcome you back soon for an even better experience. Best regards, Joaquin Baños Deputy Manager

Customer review rating 4.5/5

John M. Couples - Confirmed reviews ALL

Great experience. Really helpful and friendly staff

Dear Mr M., Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our location, comfortable rooms, and amenities. It’s fantastic to know our staff made your stay even better. We hope to welcome you back soon for another great experience! Joaquin Baños Deputy Manager

Customer review rating 5.0/5

David Y. Couples - Confirmed reviews ALL

Stayed 4 nights loved the vibe of the hotel , the facilities and the team

Hello Mr Y., Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay, the vibe of our hotel, and the team. It’s wonderful to know our location and facilities met your expectations. We hope to welcome you back soon! Joaquin Baños Subdirector

Customer review rating 5.0/5

Angela V. C. Friends - Confirmed reviews ALL

Very comfortable and quiet stay ! the room was spotless and the bed was super comfortable , easy access to public transportation specially for those hot days but if you like to walk you can get to center in 20 minutes walk and there is an train station close too . Lots of restaurants and cafes around . I like one that was close by the hotel . Seville it's very hot and was so glad that i choose this hotel as help us to cool down in the mid day and leave after the sun is down. Everything was perfect the staff were so friendly and helpful . highly recommended .

Dear Ms V., Thank you so much for your wonderful review! I’m thrilled to hear that you enjoyed a comfortable and quiet stay with us. It’s great to know that our location made it easy for you to explore Seville, whether by public transport or on foot. We’re glad you found the area around the hotel with plenty of dining options, too. I’m especially pleased to hear that our team made a positive impact on your experience. We strive to provide friendly and helpful service, and it’s lovely to know we hit the mark during your visit. Your recommendation means a lot to us! We hope to welcome you back soon for another enjoyable stay. Best regards, Joaquin Baños Deputy Manager

Customer review rating 5.0/5

Paul W. Couples - Confirmed reviews ALL

Pleasantly relaxed and enjoyable stay. The roof top pool and bar is a great asset.

Dear Paul, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay, especially our rooftop pool and breakfast. It’s great to know our team made your experience more enjoyable. We look forward to welcoming you back soon! Joaquin Baños Subdirector

Customer review rating 5.0/5

King H. T. Friends - Confirmed reviews ALL

Excellent for the water refill station

Hi King H. T., Thanks so much for your kind words! I'm thrilled to hear you had a comfortable stay and appreciated our water refill station. It's great to know you found it helpful during your visit. Best regards, Joaquin Baños Deputy Manager

Customer review rating 5.0/5

Roselyn F. Families - Confirmed reviews ALL

Pleasant, friendly, helpful staff. Well appointed room. Perfect temperature for sleeping despite the hot weather. Rooftop bar - a wonderful plus.

Dear Roselyn, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff friendly and helpful. It's great that you appreciated the room's comfort and the rooftop bar. We hope to welcome you back soon! Joaquin Baños Subdirector

Customer review rating 5.0/5

Roisin S. Couples - Confirmed reviews ALL

Very comfortable and clean, lovely staff. We had travelled overnight and our room was ready early at around 11am which was fantastic

Dear Roisin, Thank you so much for your kind words! I’m thrilled to hear that you enjoyed your stay and found our staff lovely. It’s great that we could accommodate you with an early check-in. We hope to welcome you back soon! Joaquin Baños Deputy Manager

Customer review rating 2.0/5

Nuno F. M. R. Couples - Confirmed reviews ALL

The location was good and the staff was attentive, but... Our room was adapted for people with disabilities, so the layout was a bit strange. The bathroom had a strange smell. We had a window overlooking an internal alley where the sun didn't reach and there was no view whatsoever. There was also a door that, when opened, led to another door which, in turn, led to the next room. The adapted chair for disabled people inside the shower was poorly secured and almost hit my foot while I was showering. At 1 am, the fire alarm went off and no one was directing people to the exit. I was the one who opened the exit door and then everyone at the entrance followed me. We found out it was a "shower" that triggered the alarm. At least that's what the staff told us.

Dear Nuno, Thank you for taking the time to share your experience with us. I'm glad to hear that you appreciated our location and that our staff was attentive. However, I'm really sorry to learn about the issues you faced during your stay. It's important to us that all our guests feel comfortable, and I regret that the layout of your room did not meet your expectations. I will make sure that your comments regarding the bathroom smell and the shower chair are addressed by our maintenance team. Regarding the fire alarm, it was indeed triggered by a shower, and the staff didn't direct the guests because it was a false alarm, and that was the message relayed for the guests' peace of mind. Thanks again for your feedback, and we hope you consider staying with us again in the future. Best regards, Joaquin Baños Assistant Manager

Customer review rating 4.5/5

Martin C. Families - Confirmed reviews ALL

Arrived at 11AM. Told I could check-in then, as I used website to book room. Made good use of this time to have a local lunch. Found the local area very welcoming. Not too far from the famed Plaza des Espana. Our daughter highly recommended this.

Dear Martin, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our location, breakfast, and the attentive service from our team. It's great to know that your daughter’s recommendation led you to explore the area. We hope to welcome you and your family back for another enjoyable stay in the future. Best regards, Joaquin Baños Deputy Manager

Customer review rating 5.0/5

Niamh C. Families - Confirmed reviews ALL

Lovely clean hotel , really enjoyed the pool, friendly staff . Easy to get to airport and all amenities

Dear Mr C., Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay, the pool, and our friendly staff. It's great to know our location made your travel easier. We hope to welcome you back soon! Joaquin Baños Deputy Manager

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

Comfortable stay. The Ibis Styles have a funky and modern vibe. Particularly enjoyed the inner court yard, which was a nice place to relax with a drink.

Dear David, Thanks for your lovely feedback! We're thrilled to hear you enjoyed your comfortable stay and appreciated our funky vibe and inner courtyard. We can't wait to welcome you back for another relaxing visit! Best regards, Joaquin Baños Subdirector

Customer review rating 3.5/5

Malcolm Y. Solo - Confirmed reviews ALL

I was put in a room which had a connecting door to the adjoining room. I was disturbed by the people in the adjoining room trying the door. My room was not as soundproof because of the connecting door. As it was late when I arrived at the hotel, I decided to eat in the restaurant. Unfortunately, my fish was not cooked properly. I would have expected either a new piece of fish properly cooked or a reduction in the restaurant bill to reflect the inconvenience. Neither was offered.

Dear Malcolm, Thank you for sharing your feedback with us. I'm glad to hear you had a comfortable stay, but I’m sorry to learn that the noise from the adjoining room affected your experience. We understand how important a peaceful environment is for our guests. Regarding your dining experience, I apologize for the issue with your meal. We strive to provide quality food, and I appreciate your patience. While we usually encourage guests to speak to our team about any concerns during their meal, I understand how disappointing it can be when expectations aren’t met. Your comments will help us improve our services. Thanks again for your input, and we hope to welcome you back for an even better experience! Joaquin Baños Subdirector

Customer review rating 4.5/5

Filip O. Solo - Confirmed reviews ALL

Everything went perfectly, nice rooftop swimming poolI with a nice view. I would appreciate to see more vegan options in a breakfast.

Hi Filip, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our clean facilities and staff. Your feedback about vegan options at breakfast is valuable, and we'll certainly consider it for the future. Best regards, Joaquin Baños Deputy Manager

Other web-users rate our hotel

  • 2,278 reviews 8.8/10 Location
  • 2,702 reviews 7.8/10 Room
  • 2,244 reviews 9.2/10 Service
  • 31 reviews 8.4/10 WiFi
  • 1,685 reviews 8.2/10 Breakfast
  • 1,494 reviews 7.6/10 Comfort
  • 1,173 reviews 8.9/10 Cleanliness
  • 985 reviews 8.7/10 Amenities

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