ibis Sevilla 1 star

I stayed two nights whilst on a business trip to see a company local to the hotel. The hotel is clean and tidy, although I feel that the rooms are quite sparse. I had a larger room and it felt like there was too much empty space in there. Having said that, the staff were great, every one of them a credit to you. Nothing was too much trouble. I would definitely stay again.

On the day of my checkout i was asked if i have breakfast included in my booking to which I said yes. Moments later while my spouse and i were filling our plates from the buffet, a staff member loudly announces to me from the reception area that you don't have buffet breakfast included in your booking. The message was relayed by another staff member making it like a public announcement for everyone at the buffet area. I was shocked and embarrassed. I had to rush back to the room to get my phone and a copy of the reservation to show that i had infact paid already for the buffet breakfast. At this moment i expect an apology but the same lady who announced, arrogantly tells me that she will change the details in the system. This implies that either the system shows I haven't paid or she has missed looking at some part of the reservation. The behaviour of the staff members was disrespectful and incompatible with hospitality norms. All through my stay the staff behaved as if they were doing a courtesy by attending to us.

With exception of wifi, our experience exceeded our expectations. Your staff is exceptional.

Very Average, being an avid traveller it was a shock to me see paper cups in the room ,which is not even replaced ,one electrical point for everything from kettle to chargers ,very difficult for 2 guest in the same room ,garbage not cleaned ,used tea cups were not cleaned , breakfast spread was ok ..pro-staff is helpful

Staff were very friendly and helpful! Rooms were lovely and clean. Beds comfy and great air con to keep us cool! Definitely would recommend to anyone.