Mercure Hotel Luebeck City Center 3.5 stars

Customer review rating (ALL Rating) 4.6/5 740 reviews

Mercure Hotel Luebeck City Center - Image 1
Mercure Hotel Luebeck City Center - Image 2
Mercure Hotel Luebeck City Center - Image 3
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Description

Hotel extras

  • The hotel is just a 5-minute walk from the city center.

  • All rooms have a coffee and tea station

  • Spacious rooms for the whole family

  • Limited free outdoor parking in front of the hotel

  • Free water dispenser in hotel lobby

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 LUBECK
Germany

GPS:53.866064, 10.672163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

WILKOMMEN IM ANKERPLATZ

In Ankerplatz, the exclusive deli corner in our hotel, expect a fine selection of wines, cocktails and drinks. Terrace or lounge? Your choice. Perfect to end the day! We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  740 reviews

Customer review rating 4.5/5

Chris B. Families - Confirmed reviews ALL

Lieber Gast, Herzlichen Dank für Ihre großartige Bewertung und die netten Worte! Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und unser Hotel als komfortablen, hundefreundlichen Zwischenstopp erlebt haben. Schön zu hören, dass Ihnen unsere Lage, die Parkmöglichkeiten sowie unser Frühstück zugesagt haben und wir Ihre Erwartungen erfüllen konnten. Ihr besonderes Lob motiviert unser gesamtes Team sehr. Umso mehr freut es uns, dass Sie sich vorstellen können, bei Ihrem nächsten Besuch in Lübeck wieder bei uns zu übernachten. Gemeinsam mit Ihrem vierbeinigen Begleiter sind Sie jederzeit herzlich willkommen. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Mercure Hotel Lübeck City Center Team

Customer review rating 3.5/5

Ann M. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you appreciated the access to the water machine and that your room was clean. We always strive to provide our guests with a comfortable and pleasant stay. We are sorry to hear that your experience did not fully meet your expectations regarding our 3-star superior classification. We take your comments seriously and will review where we can further improve our services and facilities. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better reflects your expectations. Kind regards, Yours Mercure Hotel Lübeck City Center Team

Customer review rating 3.5/5

Anders U. S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and easy access to the city. We are sorry to learn that accessing the reception with your baby stroller was inconvenient. Please note that our hotel does not have step-free access to the reception and we do not offer accessible (barrier-free) guest rooms. This information is provided on all of the booking platforms we work with so that guests can make an informed choice before their stay. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Warm regards Yours Mercure Hotel Lübeck City Center Team

Customer review rating 4.5/5

Aleksander M. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review! We are delighted to hear that you enjoyed our great location and the service provided by our dedicated staff. Your kind words mean a lot to our team. We look forward to welcoming you back again soon! Best wishes from Lübeck Yours Mercure Hotel Lübeck City Center Team

Customer review rating 4.0/5

Alexander T. Couples - Confirmed reviews ALL

Dear Mr. T., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our convenient location close to the main train station and that the air conditioning in your room made your stay more comfortable during the recent hot weather. At the same time, we sincerely apologize that your arrival experience did not meet your expectations. As a valued ALL Gold member, you should have been informed about your welcome drink and received a more comprehensive introduction to the hotel. We are very sorry that this was overlooked and will share your comments with our reception team to improve the welcome experience for all our guests. We also appreciate your honest feedback regarding the hotel's décor and the atmosphere in our bar. Your comments are valuable and help us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of service you expected. Kind regards, Your Mercure Hotel Lübeck City Center Team

Other web-users rate our hotel

  • 659 reviews 8.6/10 Location
  • 663 reviews 7.5/10 Room
  • 464 reviews 8.4/10 Service
  • 31 reviews 6.3/10 WiFi
  • 402 reviews 7.8/10 Breakfast
  • 250 reviews 7.9/10 Cleanliness
  • 182 reviews 5.7/10 Value

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