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Mercure Hotel Luebeck City Center 3.5 stars

Customer review rating 4.4/5 396 reviews

ALLSAFE approved hotel

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Mercure Hotel Luebeck City Center
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+ 14 Services

Hotel extras

  • No hotel in Lübeck has more and bigger family rooms than us!

  • All rooms of our hotel have an electric kettle with coffee and tea set.

  • Enjoy soccer, movies, and more: with the free Sky TV channels in your room.

  • Use parking garage for a fee or free car park in front of the hotel.

  • We are all passionate hosts and want to make your visit an experience!

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Catering
  • Breakfast Paying
Leisure and activities
  • Other sports activities
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 luebeck
germany

Tel: +4945188090

Fax: (+49)451/880999

Check-in from 15h00

Check out up to 12h00

  • By plane

    HAM At 66km / 41.01 miles

  • By plane

    LBC At 7.5km / 4.66 miles

  • By train

    LUEBECK HBF At 0.1km / 0.06 miles

GPS :53.866064, 10.672163

Our accommodation(s)

Our guest reviews for
Mercure Hotel Luebeck City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

396 reviews

Well located nearby the railway station

Customer review rating 4.0/5

Anonymous Couples - 30/08/2021 Confirmed reviews ALL

After a long sea travel from Helsinki, it was good to have a comfortable overnight stay on your hotel.

unwelcoming

Customer review rating 2.0/5

Not K. Couples - 08/08/2021 Confirmed reviews ALL

hotel adequate staff not welcoming

Dear Mr. B., thank you very much for taking the time to share your experience and reviewing the Mercure Hotel Lübeck City Center. We deeply regret hearing, that your stay was overshadowed by the hotel service and are very sorry, that we were not able to fulfill our own aspiration in this regard. A friendly and warm welcoming service has the highest priority for us regarding our staff. We will check with the department in charge to discuss the situation you described. We would be pleased, if you gave us the chance to convince you of all our services upon your next stay with us. Best regards from Lübeck Claudia Bohnenstengel

Good location

Customer review rating 5.0/5

Pauline Couples - 02/08/2021 Confirmed reviews ALL

Great stay, good breakfast and centrally located.

Well located

Customer review rating 4.0/5

Hans J. M. Couples - 24/07/2021 Confirmed reviews ALL

Everything fine. But one Day too late Room cleaning. And one of the cleaners Were smelling too much of sweat. NOT Nice

Dear Mr. M., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Claudia Bohnenstengel

Excellent location, friendly staff, great breakfast!

Customer review rating 5.0/5

John T. Couples - 23/07/2021 Confirmed reviews ALL

My wife and I were delighted with our stay at the Mercure Hotel City Center Lübeck. Located just a short walk from Lübeck's main train and bus stations, the hotel is perfectly situated for an exploration of Lübeck. The famed Holsten Tor and the historic Altstadt are just minutes away by foot. The hotel staff was friendly and professional and eager to answer any and all questions. The hotel's generous breakfast was something we looked forward to every morning.

Lovely Stay

Customer review rating 4.5/5

Rd Couples - 09/07/2021 Confirmed reviews ALL

We have not travelled since before Covid and were not sure what to expect. The lady at front desk was great, very welcoming and full of useful information, including on where to park as we had missed out on on-site parking. We were also thrilled to be given an upgrade on our room, as we are part of ALL Accor - we were not expecting that so it was a real bonus! The hotel is really well located opposite the train station and only a few minutes walk to town. The decor is a little dated but that didn't matter overall.

Dear Mrs. D., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

good location

Customer review rating 4.0/5

Mic Families - 16/06/2021 Confirmed reviews ALL

Booking on internet on accor hotels are way too complicated. To the point where I was to stop yhe effort. Michael

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. I will . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

Smooth experience

Customer review rating 4.5/5

Laura W. Business - 14/01/2021 Confirmed reviews ALL

We overnighted on a work trip, and the location was conveniently close to the big road, and the facilities had easy parking. The reception was open in the middle of the night, and the room was clean and large. The night receptionist was friendly and helpful, even though he didn't speak english. A minus point for the breakfast arrangements during the covid pandemic: everybody had to get coffee themselves from a machine, and it would have been much safer to have the coffee bruoght to the tables like the rest of the breakfast.

Dear Laura, we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Best wishes from Lübeck Claudia Bohnenstengel

Quiet room in city centre with good parking

Customer review rating 5.0/5

Mike Business - 20/12/2020 Confirmed reviews ALL

The hotel team could not have done any better. Starting from a warm reception through perfectly cleaned room to a hygienic and rich breakfast, everything was excellent.

Dear MIKLOS A., We very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center (ex Hotel Excelsior). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

Excellent Service in COVID Times

Customer review rating 5.0/5

Luke Business - 07/12/2020 Confirmed reviews ALL

Looked after me well as a silver member. Checking in was a pleasure. Room upgrade was well received. Felt special. Vert centrally located and free parking was no problem.

Dear LUKE M., We very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

Transit

Customer review rating 3.0/5

R. Business - 18/10/2020 Confirmed reviews ALL

Publicity is made to become member but as a gold member benefits are not given ... do we have yo ask for it or ?

Dear R., thank you for taking the time to tell us about your experience at the Mercure Hotel Luebeck City Center (ex Hotel Excelsior). We are sorry that your experience did not meet your expectations. Of course a benefit and a voucher for your welcome drink should have been prepared before your arrival. Please allow us to express our sincerest apologies that this was forgotten. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Claudia Bohnenstengel

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