Mercure Hotel Luebeck City Center 3.5 stars

Customer review rating (ALL Rating) 4.5/5 991 reviews

Mercure Hotel Luebeck City Center - Image 1
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Description

Hotel extras

  • The hotel is just a 5-minute walk from the city center.

  • All rooms have a coffee and tea station

  • Spacious rooms for the whole family

  • Limited free outdoor parking in front of the hotel

  • Free water dispenser in hotel lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 LUBECK
Germany

GPS:53.866064, 10.672163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Willkommen im Ankerplatz

In Ankerplatz, the exclusive deli corner in our hotel, expect a fine selection of wines, cocktails and drinks. Terrace or lounge? Your choice. Perfect to end the day! We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  991 reviews

TripAdvisor Rating  4.0/5  413 reviews

Good value for money

Customer review rating 4.0/5

Lars Business - Confirmed reviews ALL

- Free parking in front of the Hotel (in case a spot is available), else you can find free parking nearby - Rooms are small but totally okay - Everything was clean and the staff was friendly - I had a quiet room which was great - Overall I would stay there again for that price

Well located, good beds, fine breakfast, but a tad expensive.

Customer review rating 4.5/5

Olaf V. P. I. Friends - Confirmed reviews ALL

Used hotel about 15 yrs.

Well located

Customer review rating 5.0/5

Jeanette Families - Confirmed reviews ALL

Very nice large family room. Available parking space. Friendly people. All in all a very great experience !

Dear Mrs.B., Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay in our Hotel. It’s great to know that our team’s friendliness contributed to your positive experience. Your kind words motivate us to continue providing exceptional service, and we look forward to welcoming you and your family again for another great stay! Best wishes Ihr Mercure Lübeck City Center Hotel Team

Bad breakfast (Price vs quality).

Customer review rating 2.5/5

Carsten J. Couples - Confirmed reviews ALL

Didn’t seams to know the concept. Welcome drink (keycard holder) vs voucher in app. No info about how it worked. Price for breakfast in the app didn’t match what We had to pay,18 euro vs 25 euro.

Dear Mr. J., thank you for taking the time to tell us about your experience at the Mercure Hotel Luebeck City Center. We are sorry that your experience did not meet all of your expectations. Please let us know what you were missing on our breakfastbuffet. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes Claudia Bohnenstengel

Very good location, very bad wifi

Customer review rating 4.0/5

Piotr Families - Confirmed reviews ALL

Very nice stay. Great service at the reception, clean and tidy rooms. Good location - a few minutes walk from the center. Unfortunately, during the entire stay the wifi in the room and basically the entire hotel worked terribly. Many times the signal simply disappeared and the phones switched to roaming mode - which unfortunately resulted in charging the operator fees. The problem was reported to the staff - unfortunately it was not solved. Both wifi (mercure or m3) basically not worked.

Dear Mr. K., Thank you for your detailed review and the positive feedback about our service, clean rooms and location! We are very pleased that you were satisfied with many aspects of your stay. However, we are sorry to hear that you had problems with the Wi-Fi. We understand the importance of a stable internet connection, especially during the stay. We have already forwarded your feedback regarding the unresolved fault to our technical team in order to fix the problem as soon as possible. We apologize for the inconvenience caused and hope that we can convince you of a much better Wi-Fi experience on your next stay. We would be happy to welcome you back soon and thank you again for your valuable feedback. Best regards, Your Mercure Team

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Other web-users rate our hotel

  • 701 reviews 8.7/10 Location
  • 717 reviews 7.6/10 Room
  • 620 reviews 9.2/10 Service
  • 19 reviews 3.6/10 WiFi
  • 448 reviews 7.4/10 Breakfast
  • 245 reviews 8/10 Cleanliness
  • 206 reviews 5.1/10 Value

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