Mercure Hotel Luebeck City Center 3.5 stars

Customer review rating (ALL Rating) 4.5/5 981 reviews

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Mercure Hotel Luebeck City Center - Image 1
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Mercure Hotel Luebeck City Center - Image 3
Mercure Hotel Luebeck City Center - Image 4
Hansestrasse 3, 23558 LUBECK, Germany

Description

Hotel extras

  • The hotel is just a 5-minute walk from the city center.

  • All rooms have a coffee and tea station

  • Spacious rooms for the whole family

  • Limited free outdoor parking in front of the hotel

  • Free water dispenser in hotel lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 LUBECK
Germany

GPS:53.866064, 10.672163

Telephone
Fax +49 451 880999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Willkommen im Ankerplatz

In Ankerplatz, the exclusive deli corner in our hotel, expect a fine selection of wines, cocktails and drinks. Terrace or lounge? Your choice. Perfect to end the day! We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  981 reviews

TripAdvisor Rating  4.0/5  412 reviews

Very good location, very bad wifi

Customer review rating 4.0/5

Piotr Families - Confirmed reviews ALL

Very nice stay. Great service at the reception, clean and tidy rooms. Good location - a few minutes walk from the center. Unfortunately, during the entire stay the wifi in the room and basically the entire hotel worked terribly. Many times the signal simply disappeared and the phones switched to roaming mode - which unfortunately resulted in charging the operator fees. The problem was reported to the staff - unfortunately it was not solved. Both wifi (mercure or m3) basically not worked.

Dear Mr. K., Thank you for your detailed review and the positive feedback about our service, clean rooms and location! We are very pleased that you were satisfied with many aspects of your stay. However, we are sorry to hear that you had problems with the Wi-Fi. We understand the importance of a stable internet connection, especially during the stay. We have already forwarded your feedback regarding the unresolved fault to our technical team in order to fix the problem as soon as possible. We apologize for the inconvenience caused and hope that we can convince you of a much better Wi-Fi experience on your next stay. We would be happy to welcome you back soon and thank you again for your valuable feedback. Best regards, Your Mercure Team

Customer review rating 3.0/5

Rob Solo - Confirmed reviews ALL

No space to park motorcycle. Front desk tried their best to help , no result. Ended up by 'parking' next to main entrance which is against fire fighting rules.....

Dear Mr. V., thank you for taking the time to tell us about your experience at the Mercure Hotel Luebeck City Center. We are sorry that your experience did not meet all of your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes Claudia Tobias

Friendly staff, comfy room and nice overall atmosphere.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

It was a very pleasant stay. The kind ladies at the reception were very professional but yet "personal". A big "Thank You" to the entire team.

Lieber Herr A., herzlichen Dank für Ihr positives Feedback, welches wir bereits an alle Mitarbeiter/innen kommuniziert haben. Wir freuen uns auf ein baldiges Wiedersehen und verbleiben mit den besten Grüßen Ihr Mercure Lübeck City Center Hotel Team

Good Stay

Customer review rating 5.0/5

Mike L. Couples - Confirmed reviews ALL

Very nice nice staff and great accommodations!

Dear Mr. L., We are delighted that you enjoyed your time in our hotel. We would like to thank you for your praise and look forward to pampering you again soon. Best wishes from Lübeck Ihr Mercure Lübeck City Center Hotel Team

Great Stay

Customer review rating 4.5/5

K. Couples - Confirmed reviews ALL

Reception was fantastic. Helped resolve our issues. Room was comfortable. Location was the best.

Dear Mr. K., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes Claudia Bohnenstengel

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Other web-users rate our hotel

  • 685 reviews 8.6/10 Location
  • 699 reviews 7.5/10 Room
  • 612 reviews 9.2/10 Service
  • 16 reviews 6.2/10 WiFi
  • 445 reviews 7.5/10 Breakfast
  • 242 reviews 7.6/10 Cleanliness
  • 196 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.