Mercure Hotel Luebeck City Center 3.5 stars

Customer review rating (ALL Rating) 4.6/5 792 reviews

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Mercure Hotel Luebeck City Center - Image 1
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Mercure Hotel Luebeck City Center - Image 4
Hansestrasse 3, 23558 LUBECK, Germany

Description

Hotel extras

  • The hotel is just a 5-minute walk from the city center.

  • All rooms have a coffee and tea station

  • Spacious rooms for the whole family

  • Limited free outdoor parking in front of the hotel

  • Free water dispenser in hotel lobby

Our accommodation(s)

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Hotel location

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 LUBECK
Germany

GPS:53.866064, 10.672163

Telephone
Fax +49 451 880999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Willkommen im Ankerplatz

In Ankerplatz, the exclusive deli corner in our hotel, expect a fine selection of wines, cocktails and drinks. Terrace or lounge? Your choice. Perfect to end the day! We look forward to your visit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  792 reviews

TripAdvisor Rating  4.0/5  424 reviews

Customer review rating 5.0/5

Hans C. Solo - Confirmed reviews ALL

I had a great room at the front of the hotel, the room was huge and well layed out, only 2 minutes walk from Lubeck Hbf and across the road from the bus station. The town is only 10 minutes away by foot.

Dear Mr. C., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our location, room, and staff met your expectations. It’s great to know that you appreciated the size and layout of your room, the proximity to Lübeck Hbf, and the easy access to the town center. We also value your consideration for sustainability by opting to reuse towels and linens during your stay. We hope to welcome you back soon for another enjoyable stay and to continue providing you with an exceptional experience. Warm regards, The Mercure Hotel Lübeck City Center Team

Customer review rating 4.5/5

Walther S. Families - Confirmed reviews ALL

We were treated adequately and nicely in all respects. The rooms were comfortable, the personnel friendly.

Dear Guest, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed the comfort of our rooms and the friendliness of our team. We look forward to welcoming you back on your next visit! Best regards, Ihr Mercure Hotel Lübeck City Center Team

Customer review rating 5.0/5

John J. Couples - Confirmed reviews ALL

Good location, fair price, excellent staff

Dear Mr. J., Thank you very much for your wonderful review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our central location, fair pricing, and especially the excellent service from our team. Your kind words are a great motivation for us, and we’re pleased that everything from check-in to check-out met your expectations. It’s also great to know that the booking process through ALL.com was smooth and convenient for you. Thank you for being a Classic member of ALL – Accor Live Limitless. Should you have any feedback regarding the loyalty program, we would be happy to pass it along to the relevant team. We hope to welcome you back to Lübeck in the near future! Warm regards, Your Team at Mercure Hotel Lübeck City Center

Customer review rating 1.5/5

Madison G. Business - Confirmed reviews ALL

The hotel is directly across from the main station and almost all bus lines, but was still quiet at night (window towards back courtyard). 10/10 location. The room itself was comfortable and spacious for a few nights. Each room provides a glass water bottle to be filled on the ground floor with filtered water, but my bottle was very dirty on the inside. When I asked to reception to exchange it for a clean one, they gave me another dirty bottle and said the debris was from the dishwasher. The internet connection at this hotel was the worst I have ever experienced: Two networks, neither secured with a password, that constantly disconnect and disappear (I had 3 separate devices, all with the same issue). The reception did nothing other than request I unplug the TV in my room and plug it in again, obviously to no avail. Reception staff were not particularly friendly.

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay at the Mercure Hotel Lübeck City Center. We are pleased to read that you valued our convenient location and found your room comfortable. We are truly sorry, however, for the issues you experienced with the cleanliness of the water bottles and the unstable internet connection. Your comments about the Wi-Fi security and the replacement of the water bottle are very concerning and have been shared with our housekeeping and technical teams to ensure immediate follow-up. We also regret that our reception service did not meet your expectations and will reinforce training to provide more attentive assistance. Your observations are invaluable in helping us improve our services, and we hope to have the chance to provide you with a more seamless experience on a future visit. Best regards, Mercure Hotel Lübeck City Center

Customer review rating 5.0/5

Erik M. Couples - Confirmed reviews ALL

Easy check in, nice room and good breakfast. Short walk to the city centre.

Dear M., Thank you very much for your excellent review of the Mercure Hotel Lübeck City Center. We are delighted that you appreciated our central location, comfortable room, and enjoyable breakfast, as well as the short walking distance to the city centre. We sincerely regret the inconvenience you experienced during check-in due to the technical issue with transferring your booking from the central ALL system. Your feedback regarding this recurring challenge has been noted, and we will continue to share such concerns with the Accor technical team to help improve the process. We also apologize for the Wi-Fi connection difficulties in your room and will review this with our technical staff. Your kind words regarding the receptionist’s efforts are greatly appreciated and will be passed on to the team. We look forward to welcoming you back for another pleasant stay. Best regards, Mercure Hotel Lübeck City Center

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Other web-users rate our hotel

  • 669 reviews 8.8/10 Location
  • 705 reviews 7.6/10 Room
  • 525 reviews 9/10 Service
  • 32 reviews 5.2/10 WiFi
  • 419 reviews 7.4/10 Breakfast
  • 254 reviews 7.5/10 Cleanliness
  • 188 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.