Mercure Hotel Luebeck City Center

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Mercure Hotel Luebeck City Center 3.5 stars

Customer review rating (ALL Rating) 4.4/5 668 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • No hotel in Lübeck has more and bigger family rooms than us!

  • All rooms of our hotel have an electric kettle with coffee and tea set.

  • Enjoy soccer, movies, and more: with the free Sky TV channels in your room.

  • Use parking garage for a fee or free car park in front of the hotel.

  • We are all passionate hosts and want to make your visit an experience!

Hotel location

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 LUBECK
Germany

  • By plane

    HAM At 66km / 41.01 miles

  • By plane

    LBC At 7.5km / 4.66 miles

  • By train

    LUEBECK HBF At 0.1km / 0.06 miles

GPS:53.866064, 10.672163

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast

Breakfast

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Hotel Luebeck City Center

100% genuine reviews from our guests

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ALL Rating  4.4/5  668 reviews

Successful group accomodation

Customer review rating 5.0/5

Bent S. Business - Confirmed reviews ALL

We were a group of 8 on a study trip, and from the booking to check out everything worked well. Ms. Tobias was very helpful during the booking process and during our stay staff was serviceminded and helpful. All participants appreciated the nice and clean rooms - and slept well. Also the breakfast with a great variety of food and beverages was great.

Dear Mr. S., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from Lübeck Claudia Bohnenstengel

Good location

Customer review rating 4.5/5

Jarlleif F. Families - Confirmed reviews ALL

We felt welcome and the staff were friendly. Rooms were clean and comfortable.

Not Mercure level definetelly

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good price, garage but not a Mercure hotel level. Bathroom need a renovation, using of toilet inconvenient due to lack of space(at 30 cm from shower cabin!!!!!). Shower not even used not clean. Only positive think was the garage. Very high price for breakfast

Dear Mr. Praleas, thank you for taking the time to tell us about your experience at the Mercure Hotel Luebeck City Center. We are sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes Claudia Bohnenstengel

Prima lokatie. Excellent staff!!!!

Customer review rating 4.0/5

Chris Solo - Confirmed reviews ALL

Staff did its best to fullfill wishes etcetera...compliments!

Well located, easy to reach with car

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Everything went quite well. We slept well and got a good breakfast

Dear Mr. L., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from Lübeck Claudia Bohnenstengel

Customer review rating 5.0/5

Fabrice F. I. Families - Confirmed reviews ALL

Well located.

Dear Mr. I., thank you so much for this great feedback. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from Lübeck Claudia Bohnenstengel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Very good, was only missing Bar for a cocktail and a refrigorator for cold water/ beer

Dear Mr. P., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We do not have a bar but you can order a lot of drinks at our reception 24hours per day. For your next stay we recommend our Privilege rooms which are equipped with a minibar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Claudia Bohnenstengel

Hotel Good, Experience OK

Customer review rating 3.5/5

Johan Families - Confirmed reviews ALL

Check-in was long and painful, I missed energy and smiles in the check-in booth (by all the employees), we were very happy to get rooms next to each other, nice rooms. A little confused, as one room was including water/beer and the other room the same was for a charge. Breakfast nice. Location OK.

Fair stay

Customer review rating 3.5/5

Philipp A. Families - Confirmed reviews ALL

Ir serves the purpose and the breakfast was nice. The Building and the Overall decoration and furnishings quite outdated, in particular the rooms.

An ok hotel well located in Lubeck

Customer review rating 3.5/5

Camilla Couples - Confirmed reviews ALL

Had an overnight stay in Lubeck while en route through Germany. The room was comfortable and warm, the TV only offered German speaking channels (often the case in Germany). No restaurant in the hotel, but we found several nearby. The staff were weirdly aloof, we felt we were inconveniencing them by showing up, but ok for an overnight stay.

Dear Mrs. M., thank you very much for taking the time to share your experience and reviewing the Mercure Hotel Lübeck City center. We deeply regret hearing, that your stay was overshadowed by the hotel service and are very sorry, that we were not able to fulfill our own aspiration in this regard. A friendly and natural service has the highest priority for us regarding our staff. We will check with the department in charge to discuss the situation you described. We would be pleased, if you gave us the chance to convince you of all our services upon your next stay with us. Best wishes from Lübeck Claudia Bohnenstengel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Everything nice, especially the bed. The receptionist was not aware that we had already paid for our reservation so she asked for an amount of about €345.00 ? (cannot remember the exact amount) - but we had already paid EUR 446.00. We are sorry that we had to pay so much more for the very same reservation.

Good stay

Customer review rating 5.0/5

Great Families - Confirmed reviews ALL

Frindly peopel Got the helt we needed

Perfect location

Customer review rating 4.0/5

Jimmy Solo - Confirmed reviews ALL

Close to transportation and just a short walk from the main sights. Good front desk staff, friendly and professional!

Dear Mr. A., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from Lübeck Claudia Bohnenstengel

Well located nearby the railway station

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

After a long sea travel from Helsinki, it was good to have a comfortable overnight stay on your hotel.

unwelcoming

Customer review rating 2.0/5

Not K. Couples - Confirmed reviews ALL

hotel adequate staff not welcoming

Dear Mr. B., thank you very much for taking the time to share your experience and reviewing the Mercure Hotel Lübeck City Center. We deeply regret hearing, that your stay was overshadowed by the hotel service and are very sorry, that we were not able to fulfill our own aspiration in this regard. A friendly and warm welcoming service has the highest priority for us regarding our staff. We will check with the department in charge to discuss the situation you described. We would be pleased, if you gave us the chance to convince you of all our services upon your next stay with us. Best regards from Lübeck Claudia Bohnenstengel

Good location

Customer review rating 5.0/5

Pauline Couples - Confirmed reviews ALL

Great stay, good breakfast and centrally located.

Well located

Customer review rating 4.0/5

Hans J. M. Couples - Confirmed reviews ALL

Everything fine. But one Day too late Room cleaning. And one of the cleaners Were smelling too much of sweat. NOT Nice

Dear Mr. M., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Claudia Bohnenstengel

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