ibis Luebeck City 2 stars

Customer review rating (ALL Rating) 4.4/5 775 reviews

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Description

Hotel extras

  • 24 hour reception desk

  • Paid car park outside and underground parking garage

  • Public transport links right in front of the hotel

  • Bicycle rental, for a fee

  • Candy Bar counter for sweet moments

Our accommodation(s)

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Room 1

Hotel location

ibis Luebeck City

Fackenburger Allee 54
23554 LUEBECK
Germany

GPS:53.873789, 10.665945

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Our bar is open 24/7. Enjoy a selection of refreshing and hot drinks, and delicious food. Create your perfect pizza or choose a crispy panini-also available to go! Plus, catch live sporting events on Sky.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  775 reviews

Customer review rating 2.0/5

Andressa D. S. Business - Confirmed reviews ALL

Dear A., Thank you for taking the time to share your detailed feedback about your stay. We are pleased to hear that you found your accommodation clean and that you enjoyed our breakfast. We also appreciate your positive remarks regarding the overall condition of the room. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. We regret that the room did not reflect the standard you associate with the ibis brand and understand your disappointment regarding the room furnishings, the condition of the towels, and the sound insulation. We are particularly sorry to hear about your experience when requesting the printing of an important document. Providing helpful service to our guests is very important to us, and we regret that we were unable to assist you in this situation. Regarding your concern about room security, please allow us to reassure you that all guest room doors are equipped with secure locking systems that meet the hotel's safety standards. Nevertheless, we understand that feeling comfortable and secure is an essential part of any stay, and we regret that this was not your impression. Thank you for bringing these matters to our attention. Your comments help us identify areas where improvements are needed, and we will share your feedback with the relevant departments. We hope you will give us another opportunity in the future to provide you with a stay that better reflects your expectations of ibis. Kind regards, Daniela Herbert General Manager

Customer review rating 4.5/5

Aleksandr P. Families - Confirmed reviews ALL

Dear A., thank you for your kind review. We are delighted that you enjoyed our clean and comfortable rooms, breakfast, parking facilities, and convenient location close to the city centre. It is great to know that these aspects contributed to a pleasant stay. Thank you also for your feedback regarding the street noise. We appreciate your comments and hope to welcome you back again soon. Kind regards, Daniela Herbert Hotel Manager

Customer review rating 5.0/5

James C. Solo - Confirmed reviews ALL

Dear Mr C., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, secure underground parking, and the service provided by our team. Your kind words about our manager are especially appreciated, and we will be sure to share your compliments with him. It is great to know that the early check-in and breakfast arrangements helped make your stay more comfortable. We truly appreciate your feedback and hope to welcome you back to Lübeck again soon. Kind regards, Daniela Herbert General Manager

Customer review rating 4.5/5

Colin M. Solo - Confirmed reviews ALL

Dear C., Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are delighted to hear that you found our hotel comfortable and conveniently located, with easy access to both the main station and the city centre. It is also great to know that the nearby bus connections and local amenities added to the convenience of your stay. Your kind words about our team are especially appreciated, as we are very pleased that you felt warmly welcomed and well looked after. We are also glad that you were able to rest well and that all facilities met your expectations. It is wonderful to hear that you would choose to stay with us again, and we would be delighted to welcome you back in the future. Kind regards, Daniela Herbert General Manager

Customer review rating 5.0/5

Jukka S. Couples - Confirmed reviews ALL

Dear J.S., Thank you very much for your kind and detailed feedback. We truly appreciate your positive remarks about our team, as friendliness and helpfulness are among the core values we focus on every day. We are very pleased that you enjoyed your stay overall and would be delighted to welcome you back again in the near future. Kind regards, Daniela Herbert General Manager

Other web-users rate our hotel

  • 419 reviews 8.6/10 Location
  • 681 reviews 6.2/10 Room
  • 518 reviews 8.8/10 Service
  • 12 reviews 9.6/10 WiFi
  • 414 reviews 8.7/10 Breakfast
  • 303 reviews 6.1/10 Cleanliness
  • 158 reviews 5.9/10 Value
  • 86 reviews 2.7/10 Amenities

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