ibis Luebeck City

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ibis Luebeck City 2 stars

Customer review rating (ALL Rating) 4.2/5 825 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 15 minutes' walk to the Holstentor

  • Paid car park outside and underground parking garage

  • Public transport links right in front of the hotel

  • Bicycle rental, for a fee

  • Candy Bar counter for sweet moments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Luebeck City

Fackenburger Allee 54
23554 LUEBECK
Germany

  • BUSSTEIG 7-8:  BUS 3/7/9/12 Waisenhofstrasse

  • By plane

    HAMBURG FUHLSBUETTEL At 70km / 43 miles

  • By car

    AUTOBAHN A1 At 0km / 0 miles

  • By train

    LUEBECK HAUPTBAHNHOF At 0km / 0 miles

GPS:53.873789, 10.665945

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

Your ibis Lübeck City wishes you a pleasant stay: All 104 rooms are air-conditioned and have a Sweet Bed by ibis for the best sleep. Rooms with desk, free WIFI and TV including a variety of Sky channels.

Our guest reviews

Our guest reviews for
ibis Luebeck City

100% genuine reviews from our guests

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ALL Rating  4.2/5  825 reviews

TripAdvisor Rating  4.0/5  653 reviews

Clean hotel, friendly staff

Customer review rating 3.5/5

Mk Families - Confirmed reviews ALL

Check in was alright. Sofa-bed not ready when we came back to the hotel and kids were really tired. Staff fixed the issue promptly. Room extremely cold so everyone froze all night resulting in one of the kids starting to cough and and sneeze. Told to turn the dial on cold as it will warm it up. Did not help and now the second one is coughing a lot. A/C should be fixed. Otherwise, it was an okay stay.

Ibis- ever reliable

Customer review rating 4.5/5

Angela L. Solo - Confirmed reviews ALL

Easy check -in, easy to find hotel on the way into Lubeck, easy to park. The hotel is a little walk from the old town ( about 15 minutes), but there are buses that stop outside.

Good location but let down by the initial impression of the room

Customer review rating 3.0/5

Andrew C. Solo - Confirmed reviews ALL

The hotel is about 10 minutes from the main railway station and located on a main road. This particular hotel is one of the older type of Ibis. However, the reception area is fine and check in was quick, efficient and pleasant. My room was, as requested, on a high floor. I was disappointed however when I entered my room to find rubbish left on the desk area and beside the bed from the previous guests. The bedding looked like it had been slept on and it the duvet cover had a couple of holes in it. I'm used to staying in Ibis but I've never experienced anything like this before. I didn't complain as I could easily put the rubbish in the bin (and disinfect immediately). I stayed at another ibis the following night and it occurred to me that there was no mention of the 15 minute fix it promise at this Ibis. However, I got a good night's sleep and can't complain about that. Just very disappointed at the state of presentation.

Dear ANDREW C., Thank you for taking the time to tell us about your experience at the ibis Luebeck City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kai- Patrick Szyszka Hoteldirektor

Enjoyable stay

Customer review rating 5.0/5

Noora Couples - Confirmed reviews ALL

We arrived super late (way later than I had estimated due to ferry being late) and hadn't notified them at all, but the 24/7 reception was true and they showed us no problem at all. Parking was reasonable too. Bed was comfortable, room was spacious enough, shower had great pressure and breakfast was absolutely the highlight of my trip (basic breakfast items but all in very good quality). I would definitely stay again!

Good stopover for bypassing traveller

Customer review rating 4.0/5

Jyrki Couples - Confirmed reviews ALL

We have visited here twice so far. Good location, easy to arrive by car, late shopping possibility near (Ziegelstrasse). Friendly personnel. Rooms are OK, although a small touch up would not harm. If you want to charge several laptops or smartphones at same time, bring your own extension cable. Garage is OK except too small (it was full on our previous visit, this time we got in)

Safe stay

Customer review rating 4.5/5

Christian Couples - Confirmed reviews ALL

Our ferry from Helsinki to Travemuende was late...so eventually we arrived at hotel around 1 a.m. There was really friendly guy welcoming us at the reception - checked our Covid vaccination apps and compared names to our passports. Which I liked. No empty words but actions against the virus. Breakfast was also sequenced so that minimum people were present at same time. Breakfast - standard Ibis quality which I do like. There's everything I want and not too much extras I'd never eat. Gotta say that precooked halved eggs were delicious. And even them were done so that there was all possible cooking stages available. I am a strong fan of Ibis hotels. And will be so in the future. Locations are carefully thought, rooms nice and clean yet simple. It just works. I am booking Ibis for both business and leisure trips in Europe. Keep up the good work!!

Not a great experience..

Customer review rating 0.5/5

Jim Business - Confirmed reviews ALL

Rude reception staff who insisted I'm not vaccinated (I have 2 jabs and a booster, but the booster was 12 days ago...). The night staff who i met later on was much nicer! Eventually they checked me in. Room had no towels so had to go back to reception. A nasty smell came from the bathroom area too. Breakfast was basic, but sufficient.

Always good and reliable

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everything works, good rooms, exellent breakfast

Verty place to ja.

Customer review rating 4.5/5

Risro H. Couples - Confirmed reviews ALL

My experience was very again. I have there Manu times veroremontti.

Can't find a place for car

Customer review rating 2.5/5

Hfn Families - Confirmed reviews ALL

Use to be better

Good stay

Customer review rating 4.0/5

Frank L. Business - Confirmed reviews ALL

nothing to complain, staff at reception friendly,

Perfect place for overnight and breakfast.

Customer review rating 4.0/5

Kari Couples - Confirmed reviews ALL

Nice, clean room and comfortable bed. Easy parking and tasty breakfast

Friendly staff, room a little dated

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice welcome at reception. Room OK, but a bit dated. Do not expect a wooden chair with no cushion in 2021!

Good price/value ratio

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Ideal hotel for a city break: functional room, comfortable bed, excellent breakfast. The corona regulations could have been enforced with a smile, rather than as orders to be obeyed at all costs!

well located after ferry harbor Travemunde on the road to south Spain.

Customer review rating 4.5/5

Veikko L. Couples - Confirmed reviews ALL

good as usually

ON THE ROAD

TripAdvisor rating 4.0/5

pierremallieu TripAdvisor review

Pleasant, close to the centre, friendly guy at reception. Car park behind the hotel, quite full. In this lot very unpleasant presence of small group of young men quite threatening. Not a good place for ladies or elderly visitors.

never there again

TripAdvisor rating 2.0/5

cbcb2021 Business - TripAdvisor review

I have not seen so far in an Ibis hotel such unfriendly and not welcoming personnel, unwilling to help , looking at the guests like they are intruders that disturb them whenever they asked a question. I had to change the room because I could not make the reservation for 3 days in the same room. None of the two rooms I was staying in was properly cleaned, and one room was very noisy because of a fan (not related to the air conditioning) in the ceiling which was not covered as it should have been , to attenuate the noise. Very much overpriced hotel for what they offer. I was glad when I left. Never there again!!

Unusual conditions

TripAdvisor rating 3.0/5

johnchambers24 Business - TripAdvisor review

The booking was made many months ago before Covid-19 arrangements were made. The online check-in was normal, without any indication of changes. On arrival we learnt that only business travellers could be accommodated and that no breakfast was provided - the price was adjusted. We had a very quiet night and a good sleep before our long journey the following day.

Clean and fine hotel with nice and serviceminded staff

TripAdvisor rating 3.0/5

Rasmus Højbjerg J TripAdvisor review

We only stayed one night, but during this short time everything was satisfactory. The hotel is located at a larger road in western Lübeck, but despite this there was no traffic noice whatsoever in our rooms. Breakfast was ok, but not lxurious given the price. Due to the covid-19 pandemic buffet breakfast was not allowed, so we ordered the items we wanted.

Good hotel for fair price

TripAdvisor rating 4.0/5

Syuleyman75 Business - TripAdvisor review

Ibis Luebeck City is the right choice for every one expecting a good quality hotel, without extras, for fair price. The hotel location is only 15 minutes walking from the historical center of the city and only 10 minutes from the main train station.

Dear Syuleymann75, We very much appreciate your comments regarding your stay at the ibis Luebeck City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kai- Patrick Szyszka Hoteldirektor

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