ibis Luebeck City 2 stars

Customer review rating (ALL Rating) 4.3/5 821 reviews

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Description

Hotel extras

  • 24 hour reception desk

  • Paid outdoor parking with charging stations and parking garage spaces

  • Public transport links right in front of the hotel

  • Bicycle rental, for a fee

  • Candy Bar counter for sweet moments

Our accommodation(s)

Book this hotel
Room 1

Your spacious newly renovated room with a Sweet Bed by ibis double bed promises a restful night for 1 or 2 people. The room is equipped with adjustable air-conditioning, free WIFI, a desk, a flat-screen TV and storage space for your luggage.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Queen size bed(s)

The spacious newly renovated room is equipped with individually adjustable air-conditioning, free WIFI, a desk and a flat-screen TV. The Sweet Bed by ibis twin beds offer unique sleeping comfort.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Take your family with you and experience the comfort of Sweet Bed by ibis together. Our family room has a double bed (5'3" x 6'7") and comfortable sofa ed (5' x 6'7"), desk, free wi-fi, flatscreen TV.

Max. number of persons
4
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Your comfortable new room with a Sweet Bed by Ibis Double Bed promises a relaxing night for 1 to 2 people in a walk-in balcony.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

The Sweet Bed by ibis ensures a relaxing night. The soundproofed disabled-friendly room has a single bed and comfortable sofa bed (2'7” x 6'7"), air conditioning, free wi-fi, flatscreen TV, desk.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Hotel location

ibis Luebeck City

Fackenburger Allee 54
23554 LUEBECK
Germany

GPS:53.873789, 10.665945

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 104 rooms
  • 2 rooms for people with reduced mobility
  • 3 connecting rooms
  • 104 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Children Additional charge
  • Buffet Additional charge

Family

Services for children

  • Board games available
  • On site
  • Indoor parking
  • Private
  • 13 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.07 m / 6.8 ft
  • Parking pricing: 12.00 € 12 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Parking

Additional charge

GPS:53.873789, 10.665945

Parking information

  • On site
  • Outdoor parking
  • Public
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3.5 m / 11.48 ft
  • Parking pricing: 6.00 € 6 EUR Per day

  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

BAR

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Our bar is open 24/7. Enjoy a selection of refreshing and hot drinks, and delicious food. Create your perfect pizza or choose a crispy panini-also available to go! Plus, catch live sporting events on Sky.

We serve a small breakfast from 04.00 - 06.00 o'clock AM. The breakfast buffet is open on weekdays from 06.30 - 10.00 AM, on weekends from 06.30 to 11.00 AM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  821 reviews

Customer review rating 1.5/5

Neel D. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Jaakko I. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Caroline D. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Dumitru P. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Ola S. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Jaakko I. Couples - Confirmed reviews ALL

Our ferry arrives in Travemünde late in the evening. Ibis Lübeck City is a nice place to have a rest. The receptionist is as well a barman. Thus you can have a late night drink no matter if your ferry was delayed due to bad weather. Breakfast is abundant with excellent breads. You can bake wafers for yourself.

Customer review rating 4.0/5

Caroline D. Families - Confirmed reviews ALL

Well located. Comfortable. Would appreciate one more smaller towel for hands or hair drying

Customer review rating 5.0/5

Dumitru P. Business - Confirmed reviews ALL

A good and practical hotel for a short stay in Lubeck. The room was clean and comfortable, and the staff were friendly and bery helpful many thanks to Moises). The hotel is not directly in the Old Town, but the location is convenient and the city centre is within walking distance. Their parking is also good, located underground. Nothing luxurious, but a reliable Ibis offering everything needed for a comfortable stay and good value for money. I would stay here again, the bed was really comfortable and room was very clean!

Customer review rating 4.5/5

Ola S. Business - Confirmed reviews ALL

Always easy, super friendly staff.

Customer review rating 5.0/5

Miroslav K. Business - Confirmed reviews ALL

Dear ibis Lübeck City Management Team, I would like to share our very positive experience during our recent stay at ibis Lübeck City and, in particular, express my sincere appreciation for Mr. Jakob Hoff. When we arrived, I realized that I had accidentally prepaid our Booking.com reservation with my personal card instead of my company business card. I therefore asked whether it would be possible to cancel the original reservation and make a new booking directly with the hotel. The reception team was extremely friendly and willing to help, but the situation was rather unusual. Jakob was called to assist us, and from the very first moment his calm and confident approach reassured me that we would find a solution. He immediately understood what needed to be done and clearly guided both me and the reception staff through the necessary steps. The process turned out to be quite complicated and took approximately an hour, involving the Booking.com cancellation, confirmation of the free cancellation, a new direct reservation, membership registration and payment. Throughout the entire process, Jakob and the reception team remained remarkably patient, friendly and professional. I was already very impressed by Jakob’s knowledge and ability to resolve a complicated situation so efficiently. However, what impressed me even more was seeing him again the following morning during breakfast. I watched Jakob actively helping the kitchen and breakfast staff, clearing dishes and assisting his colleagues wherever needed. The same kindness, patience and respect he had shown us the previous evening was equally visible in the way he treated his colleagues and every hotel guest, from small children to adults. For me, this is what exceptional hospitality and leadership look like. Jakob combines professional competence with genuine kindness, humility and respect for both guests and colleagues. People like him are the reason guests remember a hotel positively and want to return. I therefore wanted to make sure that the management of ibis Lübeck City is aware of what an exceptional employee you have in Jakob Hoff. If ibis or Accor has an employee recognition programme or annual award for outstanding service, I would sincerely like to recommend Jakob for such recognition. Based on what we personally experienced and observed, he truly deserves it. Please also extend our thanks to the wonderful reception team who assisted us that evening. Thank you, Jakob, and the entire ibis Lübeck City team for turning a potentially stressful situation into such a positive and memorable experience. Warm regards, Anna Karnikova & Miroslav K.

Customer review rating 2.5/5

Allan M. Families - Confirmed reviews ALL

Everything quite okay. It's a budget friendly hotel so I realize you can't get everything you want. But the hotel room was very unpleasantly warm. using the aircon in the room did nothing to help with this.

Customer review rating 4.5/5

Andrius B. Families - Confirmed reviews ALL

Staff was awesome

Customer review rating 4.5/5

Bjorn J. Families - Confirmed reviews ALL

relaxed!

Customer review rating 4.0/5

Christine H. Solo - Confirmed reviews ALL

I didn't want the full breakfast, and only belatedly overheard that I could have had coffee to set me up for the day. Useful for next time!

Dear C., Thank you very much for taking the time to share your feedback and for your positive rating. We are delighted to hear that you enjoyed your stay, especially the cleanliness of the hotel and the service provided by our team. We will be happy to welcome you for your morning coffee on your next visit! Kind regards, Daniela Herbert General Manager

Customer review rating 5.0/5

Robert C. Families - Confirmed reviews ALL

Excellent for a stop on the way to the Nordic

Dear Guest, Thank you very much for your wonderful review and for awarding us such an excellent rating. We are delighted to hear that our hotel was the perfect stop on your journey to the Nordic countries. It is great to know that you enjoyed our location, as well as our rooms, cleanliness, and the service provided by our team. Your kind words and recommendation mean a lot to us and are a great motivation for our entire team. We look forward to welcoming you and your family back to IBIS Lübeck City on your next journey. Kind regards, The IBIS Lübeck City Team

Customer review rating 3.5/5

Lars B. Couples - Confirmed reviews ALL

Good alternative close to city center. With good parking capacity. Could be improved; remove carpet on floors, more welcoming attitude in reception

Kjære L., Tusen takk for at du tok deg tid til å dele din tilbakemelding med oss. Det er hyggelig å høre at du hadde et godt totalinntrykk av oppholdet ditt, og at du satte pris på vår beliggenhet nær sentrum samt de gode parkeringsmulighetene våre. Vi er glade for at hotellet vårt opplevdes som et godt alternativ for ditt opphold. Samtidig takker vi for dine konstruktive kommentarer. Vi beklager dersom servicen ved resepsjonen og baren ikke opplevdes så imøtekommende som du hadde forventet. Dette er et viktig punkt for oss, og vi vil dele tilbakemeldingen med teamet vårt for å fortsette å forbedre gjesteopplevelsen. Når det gjelder teppene på gulvene, forstår vi at dette er en personlig preferanse. Vi tar likevel med oss kommentaren din i vårt videre arbeid med å utvikle og forbedre hotellets fasiliteter og atmosfære. Vi beklager også at renholdet ikke fullt ut svarte til dine forventninger, og vil følge dette opp med vårt team. Takk igjen for dine verdifulle innspill. Vi håper å få muligheten til å ønske deg velkommen tilbake og gi deg en enda bedre opplevelse ved ditt neste besøk. Med vennlig hilsen Daniela Herbert General Manager

Customer review rating 5.0/5

Shu W. Families - Confirmed reviews ALL

Value for money with super friendly staff.

Dear Guest, Thank you very much for your wonderful review and for awarding us the highest score in every category. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of our hotel, the great value for money, and especially the friendliness of our team. A special thank you for mentioning Jacob by name. We will be delighted to share your kind words with him – recognition like yours is a great motivation for our entire team. We truly appreciate your recommendation and look forward to welcoming you and your family back to IBIS Lübeck City in the future. Kind regards, The IBIS Lübeck City Team

Customer review rating 3.5/5

Salam A. Families - Confirmed reviews ALL

Overall ok as a normal hotel. Bad AC, I was sweating at night. The pillow was too soft. I told the receptionist about these things but he couldn't do anything about it. No minibar or fridge.

Dear Mr A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location. At the same time, we are sorry to learn that your stay was affected by the air conditioning, the comfort of the pillow, and the lack of a minibar in the room. We also regret that we were unable to provide a satisfactory solution during your stay. Your comments have been shared with the relevant teams, as guest feedback helps us identify areas where we can improve. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience. Kind regards, Daniela Herbert General Manager

Customer review rating 5.0/5

Sven-erik N. Couples - Confirmed reviews ALL

Good service!

Dear Mr. N., Thank you very much for your excellent review and for taking the time to share your experience. We are delighted to hear that you enjoyed your room and that you were pleased with the service provided by our team. It is also wonderful to know that you found your stay to be good value for money. Your kind words are greatly appreciated and will be shared with our staff as a wonderful source of motivation. We hope to have the pleasure of welcoming you back to ibis Lübeck City on your next visit. Kind regards, Ida Dreessen Front Office Agent

Customer review rating 2.0/5

Andressa D. S. Business - Confirmed reviews ALL

The accomodation was clean and everything was ok, breakfast was also good! But the room was more of a Ibis budget than an normal Ibis. Also, I asked to print a one page document my work sent me last minute, they didn't want to print it, even when I said it was no problem paying for it. The towels were also very worn off, you could hear the conversations from other rooms as well as the steps from the person on the room above, and the door didn't had a lock, so I also felt a bit unsafe. I know it's still an economy hotel, but it was below the standards. That's not what I expect when I book an Ibis.

Dear A., Thank you for taking the time to share your detailed feedback about your stay. We are pleased to hear that you found your accommodation clean and that you enjoyed our breakfast. We also appreciate your positive remarks regarding the overall condition of the room. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. We regret that the room did not reflect the standard you associate with the ibis brand and understand your disappointment regarding the room furnishings, the condition of the towels, and the sound insulation. We are particularly sorry to hear about your experience when requesting the printing of an important document. Providing helpful service to our guests is very important to us, and we regret that we were unable to assist you in this situation. Regarding your concern about room security, please allow us to reassure you that all guest room doors are equipped with secure locking systems that meet the hotel's safety standards. Nevertheless, we understand that feeling comfortable and secure is an essential part of any stay, and we regret that this was not your impression. Thank you for bringing these matters to our attention. Your comments help us identify areas where improvements are needed, and we will share your feedback with the relevant departments. We hope you will give us another opportunity in the future to provide you with a stay that better reflects your expectations of ibis. Kind regards, Daniela Herbert General Manager

Customer review rating 4.5/5

Aleksandr P. Families - Confirmed reviews ALL

Very comfortable and clean rooms with a good bed and working place. Parking place is available and just 10 min by bus to the city center. Ideal location for guests with a car. Really fantastic breakfast with great assortment and quality. Good Wi-Fi. The street is quite loud, so if you have windows on the street you need to keep them closed.

Dear A., thank you for your kind review. We are delighted that you enjoyed our clean and comfortable rooms, breakfast, parking facilities, and convenient location close to the city centre. It is great to know that these aspects contributed to a pleasant stay. Thank you also for your feedback regarding the street noise. We appreciate your comments and hope to welcome you back again soon. Kind regards, Daniela Herbert Hotel Manager

Customer review rating 5.0/5

James C. Solo - Confirmed reviews ALL

This Ibis is conveniently situated off the A1 and yet walking distance into Lubeck. The manager was really helpful- i checked in early and he found a room that was ready. In the morning he opened breakfast for me early. This Ibis has secure underground parking.

Dear Mr C., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, secure underground parking, and the service provided by our team. Your kind words about our manager are especially appreciated, and we will be sure to share your compliments with him. It is great to know that the early check-in and breakfast arrangements helped make your stay more comfortable. We truly appreciate your feedback and hope to welcome you back to Lübeck again soon. Kind regards, Daniela Herbert General Manager

Customer review rating 4.5/5

Colin M. Solo - Confirmed reviews ALL

The Ibis in Lübeck was a good hotel located about 15 minutes walk from the station and 25 minutes from the city centre. Busses stopped right outside and the bus stop into town was just across the road at a car dealership. There was a supermarket at the bus stop as well which was open until 8pm. The hotel staff were very welcoming and friendly and I slept well at this hotel. All the facilities functioned well. The breakfast choice was okay and all in all I was very satisfied with the comfort and overall service at this hotel. I went into town and there was a good selection of restaurants near the Holstentor, which is a very nice part of town. I would stay there again.

Dear C., Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are delighted to hear that you found our hotel comfortable and conveniently located, with easy access to both the main station and the city centre. It is also great to know that the nearby bus connections and local amenities added to the convenience of your stay. Your kind words about our team are especially appreciated, as we are very pleased that you felt warmly welcomed and well looked after. We are also glad that you were able to rest well and that all facilities met your expectations. It is wonderful to hear that you would choose to stay with us again, and we would be delighted to welcome you back in the future. Kind regards, Daniela Herbert General Manager

Customer review rating 5.0/5

Jukka S. Couples - Confirmed reviews ALL

Good practical hotel, excellent (modular) bathroom, convenient beds. Standard ibis breakfast meets well the need. Good parking under hotel. Nice crew, helpfull. Finally: location very central, easy access!

Dear J.S., Thank you very much for your kind and detailed feedback. We truly appreciate your positive remarks about our team, as friendliness and helpfulness are among the core values we focus on every day. We are very pleased that you enjoyed your stay overall and would be delighted to welcome you back again in the near future. Kind regards, Daniela Herbert General Manager

Other web-users rate our hotel

  • 417 reviews 8.3/10 Location
  • 654 reviews 6/10 Room
  • 546 reviews 8.5/10 Service
  • 12 reviews 7.4/10 WiFi
  • 409 reviews 8.5/10 Breakfast
  • 290 reviews 5.5/10 Cleanliness
  • 154 reviews 4.9/10 Value
  • 73 reviews 2.9/10 Amenities

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