Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.7/5 1,266 reviews

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3 Paddington Village, Off Grove Street, L7 3FA Liverpool, United Kingdom

Description

Hotel extras

  • Great location for both business and leisure trips

  • 1 mile from Lime Street Station (20 minute walk) and just 3 miles from M62

  • 221 modern bedrooms including 39 Studio Apartments perfect for a longer stay

  • Destination dining in our popular Kensington Restaurant

  • Excellent & flexible meeting spaces for up to 120 people

Our accommodation(s)

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Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village, Off Grove Street
L7 3FA Liverpool
United Kingdom

GPS:53.407111, -2.959996

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

KENSINGTON RESTAURANT

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,266 reviews

Excellent hotel!

Customer review rating 4.5/5

Jayne E. Solo - Confirmed reviews ALL

Gorgeous room (free upgrade!). The staff were helpful and friendly, and the breakfast was lovely.

Dear Jayne, We very much appreciate you completing our guest survey and scoring us top marks following your stay at the Novotel Liverpool Paddington Village and we are happy to hear you had a great stay and service from our team. Our team all work so hard to ensure our guest have a fantastic experience and your words are a great reward for the efforts. I will be sure to share your lovely feedback with them all. Thank you again for sharing your experience, and we hope your choose to stay with us again soon. Cheers Amanda

Reasonable - good and poor points.

Customer review rating 3.0/5

Arthur Business - Confirmed reviews ALL

Check in is a disaster as always. The stupid desk is too wide and offers no privacy. It’s never clear who you should be talking to and they never seem to know which card machine works. I always get the impression it’s a training ground for staff. I was then told that my complimentary drinks were available via an app, which I don’t have and which I shall never have. I went to the bar and asked for the drinks - the young lady was quite unpleasant and unfriendly and asked if I had the app (yawn) which I told her I didn’t. She then phoned reception and spoke to them - bear in mind I had been at reception about 30 seconds earlier to check in - and came back to tell me I needed the app. I said “but you’ve just spoken to reception” and her reply was “yes, but I don’t know who you are, how do I know if you’re entitled to complimentary drinks.” I resisted the urge to ask her why she had phoned reception. 🤷‍♂️. I just decided to pay for the drinks - it was easier. I also note that you are no longer taking cash - this is also unacceptable (as well as having to have an app) so as far as I am concerned, my relationship with Novotel is at an end. The quality of the food was good and Katie, who delivered it, was pleasant as always. However, the young lady who was at the bar needs a serious attitude adjustment if she intends to stay in hospitality.

Dear Arthur, HI Arthur, Thank you for sharing your thoughts about your recent stay . I am sorry to hear your experience at check in and at the bar were not a great experience for you. We do appreciate that some guests do not like the digital drinks voucher, or the app and we do allow for this, by having some paper vouchers to give to our guests. I am sorry that on this occasion , this did not happen for you , which then marred your experience in the bar. I will certainly feed this back to the team. With regards to the desk and the team on it, your comments surprise me, as the team on the desk are all very experienced and professional and receive amazing feedback on a day to day basis. The desk was designed by Accor, to give our guests a little more of an informal experience and I am sorry to hear that this just not for you. We do , however, thank you for bringing this to our attention , as we use all guest feedback to improve our quality of service wherever possible. Kind regards Amanda

Great staff, good location and lovely hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We spent 3 nights here over the ‘Twixmas’ break and had a very enjoyable experience. All of the staff were polite and friendly and the hotel was light/ airy and very clean and tidy! Highly recommended 🙂

Dear Kelly, We very much appreciate you completing our guest survey and scoring us top marks following your stay at the Novotel Liverpool Paddington Village and we are delighted to hear that your 3 day break with us over the "Twixmas" period was a huge success. It is always a pleasure to receive such positive feedback, which I will share with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your choose to stay with us again soon. Cheers Amanda

Very very dirty room

Customer review rating 2.0/5

V Families - Confirmed reviews ALL

The room was very dirty, they changed, but another room was dirty too, with some used platch on the floor, black hairs on the sheets. I think they doesnt change sheets.

Dear Vaida , Thank you for taking the time to tell us about your experience at the Novotel Liverpool Paddington Village. I am sorry that your experience did not meet your expectations in cleanliness , please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amanda

Well located,

Customer review rating 5.0/5

Vedant M. Families - Confirmed reviews ALL

The hotel location was very nice, polite staff and happy to help always, room was too awesome, car park was quiet near.

Dear Vedant, We very much appreciate you completing our guest survey and scoring us top marks following your stay at the Novotel Liverpool Paddington Village. It is always a pleasure to receive such positive feedback, which I will share with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your choose to stay with us again soon. All the best from all the team, Cheers Amanda

Other web-users rate our hotel

  • 1,050 reviews 8.2/10 Location
  • 1,716 reviews 8.6/10 Room
  • 1,590 reviews 9.1/10 Service
  • 14 reviews 6.6/10 WiFi
  • 845 reviews 8.4/10 Comfort
  • 820 reviews 8.8/10 Cleanliness
  • 806 reviews 9/10 Breakfast
  • 528 reviews 9.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.