Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.7/5 1,213 reviews

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3 Paddington Village, Off Grove Street, L7 3FA Liverpool, United Kingdom

Description

Hotel extras

  • Great location for both business and leisure trips

  • 1 mile from Lime Street Station (20 minute walk) and just 3 miles from M62

  • 221 modern bedrooms including 39 Studio Apartments perfect for a longer stay

  • Destination dining in our popular Kensington Restaurant

  • Excellent & flexible meeting spaces for up to 120 people

Our accommodation(s)

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Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village, Off Grove Street
L7 3FA Liverpool
United Kingdom

GPS:53.407111, -2.959996

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Access and transport

Hotel services

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On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

KENSINGTON RESTAURANT

International cuisine can be enjoyed in our destination Kensington Restaurant. Enjoy the sights, sounds and aromas coming from our Theatre kitchen as our Executive Kitchen Team prepare your meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,213 reviews

Customer review rating 4.5/5

Leanne B. Couples - Confirmed reviews ALL

We had a really enjoyable stay here and will definitely return. The staff are fantastic, very helpful and polite. Rooms were clean and comfortable and the breakfast was also very good.

Dear Leanne , Thank you for your delightful feedback. We are thrilled to hear that you enjoyed your stay, found our staff helpful, and appreciated the cleanliness and quality of our breakfast. Your positive comments inspire us to continue delivering excellent service. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 0.5/5

Leong O. L. Families - Confirmed reviews ALL

I hope you are well. I stayed on 28 til 30/11. I am writing to request compensation for the disturbance my family and I experienced during our stay on 29/11. I stayed with my husband and children. At around 4:00 AM, the fire alarm rang multiple times (it went off three separate times, if I am not mistaken). Despite the repeated alarms, there was no announcement or guidance from the hotel staff whether it was an emergency or a false alarm. I had to repeatedly open my room door to check situation which caused a lot of confusion and anxiety. Because of the lack of information, lastly I had to get dressed and walk down the stairs from the 9th floor, as the lift was not functioning. On the way down, I think I walked til 6th floor, another guest informed me that it was a false alarm, bear in mind is not from any hotel staff member! We returned to our room, but we were unable to sleep. I kept checking the window until around 4–5 AM, when the fire brigade finally left. Is about 5 fire brigade came that night. Only then did I feel safe enough to sleep again. This incident caused significant distress and resulted in a very poor night’s rest for my family. Given the inconvenience and lack of communication, I kindly request compensation for this experience. Thank you for your attention. I look forward to your response. Sincerely, Room Number 902 Booking No. PQRHDDDH

Dear Leong , Thank you for sharing your experience during your recent stay. I sincerely apologize for the distress you and your family faced due to the fire alarm incident on the night of 29/11. I understand that alarms can be alarming and that a lack of communication during such events can heighten anxiety and confusion.However if a fire alarm goes off, it is your responsibility to evacuate the premises , unless told otherwise. All alarms have to be taken seriously and investigated by the team. Once established by the team that it was a false alarm , the system was reset by the fire brigade. Please be assured that guest safety is our utmost priority, and we strive to ensure clear communication in emergencies. I regret that we fell short in this instance and that the situation did not meet your expectations. We appreciate your understanding that fire alarms are a necessary safety precaution, and we are reviewing our procedures to enhance our response in future situations. Regarding your request for compensation, I encourage you to reach out to me on am… to discuss further. Thank you for your understanding, and I hope you will consider staying with us again in the future. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Arthur S. Couples - Confirmed reviews ALL

Excellent staff throughout, good location, bright modern rooms and public areas

Dear Arthur, Thank you for your kind feedback. We are delighted to hear that you found our staff to be excellent and enjoyed our location and modern facilities. Your positive remarks motivate us to continue delivering exceptional experiences to our guests. Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 4.5/5

Ian B. Friends - Confirmed reviews ALL

Stayed two nights for 60th birthday celebrations. Staff very friendly and helpful. Rooms spotless. Breakfast outstanding. Fire alarm 4am in the morning a bit of an experience but that was down to some drunken idiot. Nothing the hotel can do about that. All in all a lovely stay.

Dear Ian, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our friendly staff, clean rooms, and outstanding breakfast. We apologize for the disturbance caused by the fire alarm and appreciate your understanding of the situation. We hope we have the pleasure of welcoming you back again soon, Best regards, Amanda Novotel Liverpool Paddington Village

Customer review rating 5.0/5

Bride &. G. Families - Confirmed reviews ALL

3 nights stay over our wedding and it was stunning, the room and views were amazing! Incredibly comfortable bed! The breakfast was fantastic! A lot of choice and very tasty! Could not fault anything 10/10! Staff were incredibly friendly too!

Other web-users rate our hotel

  • 988 reviews 8.3/10 Location
  • 1,621 reviews 8.7/10 Room
  • 1,535 reviews 9.2/10 Service
  • 20 reviews 7.6/10 WiFi
  • 802 reviews 8.6/10 Comfort
  • 798 reviews 8.8/10 Cleanliness
  • 784 reviews 9/10 Breakfast
  • 468 reviews 8.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.