Novotel Xian The Bell Tower 4 stars

TripAdvisor rating 4.6/5 17 reviews

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No 16 Anban Street, Xincheng District, 710004 Xi'an, China

Description

Hotel extras

  • The 197-room hotel is next to the Bell Tower, Muslim Quarter, and City wall.

Our accommodation(s)

Hotel location

Novotel Xian The Bell Tower

No 16 Anban Street, Xincheng District
710004 Xi'an
China

GPS:34.260479, 108.950159

Telephone
Fax +86 29 8736 3550

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FOOD EXCHANGE

The restaurant blends Eastern and Western cuisine. It provides guests with a delicious and healthy breakfast. Guests can order dishes for lunch and dinner, and can also be provided with an exclusive customized buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.6/5  17 reviews

Strangely innovation but comfortable and convenient

TripAdvisor rating 5.0/5

joan_uran TripAdvisor review

The use of an e-butler through WeChat was very efficient. We got our request for extra clothes hangers answered very quickly and the hangers were in the wardrobe after our return from dinner. This aside, the use of a remote control for the room toilet was amusing, only the flushing function worked, the rest didn't! And be careful not to drop it into the toilet bowl! Excellent location, within walkable distance to the Muslim Quarters and close to the Bell Tower subway station. Lots of things to shop and see around the hotel area. Would highly recommend this area. Very helpful staff by the WeChat name of 微[风]..雨 who helped to wheel my luggage to the waiting van out in the cold to see us to the van which sent us to the airport. Hotel has a mini afternoon tea offered from 2-5pm with complementary cakes, fruit and tea.

Great location!!

TripAdvisor rating 5.0/5

Michael W TripAdvisor review

Very nice hotel, great breakfast and rooms are very clean. Staff were all excellent. The location is amazing, mall, shops, food, markets, south Xi’an wall and the bell tower are all extremely close.

Nice and central for first time visit to Xi'an

TripAdvisor rating 4.0/5

AudreyC2496 TripAdvisor review

This hotel is right in the middle of Xi’an. It has great accessibility with the metro at your doorstep and many attractions within walking distance. It also has laundry facilities - great for long stays. The hotel is also a member of another group and they did not seem to understand Accor benefits. Once explained, it was provided (e.g. daily breakfast). They also put on afternoon tea. I found the internet connection very slow at night. If you don’t like very busy places, staying inside the Xi’an wall where the hotel is may not be for you. Since it’s a central tourist place, it gets very crowded and noisy during the day. I visited in July, which is quite unpleasant as the temperature hovers at 40deg. Fortunately, the room is comfortable. In regard to the staff, English can be a problem. The reception staff needs consistency with the responses they provide. More training is required. we were enquiring about the extension time for checkout & we were given different times from each staff. They also need to improve on their attire to ensure professionally presented. Some of the staff are fantastic. Special mention to XinLi Jia, SenHua Zhang and staff, who looked after me when I was not feeling well. They do an admirable job, especially having to deal with many difficult customers daily. Note to others - if you treat them with respect, the staff will respond accordingly. The staff who cleans my room was also fantastic (unfortunately I do not have her name)

A very decent hotel in an unbeatable location

TripAdvisor rating 4.0/5

Bob U Solo travel - TripAdvisor review

The Novotel by the Bell Tower is good rather than average due to its amazing location. It is perfectly placed in the very centre of the town and right next to a Metro station. Despite this, it was not noisy in my room on the sixth floor, although the fact that ear plugs are provided suggests some of the other rooms may be noisier. Breakfast was decent, the room is a good size and everything was very clean and tidy. I paid about £80 a night on Booking.com, but I’ve seen it cheaper on Trip.com.

Great location, but breakfast was a letdown

TripAdvisor rating 3.0/5

scott_inglis Couples - TripAdvisor review

Novotel Xi’an is perfectly located for exploring the city, right in the heart of the historic area with easy access to the metro, bars, and restaurants. The hotel did mention that noise could be an issue, but we personally did not experience this during our stay. They did provide ear plugs in the room. The rooms were modern, spacious, and clean, but the air conditioning was a major issue. It didn’t work properly, and our room stayed around 30 degrees. The hotel provided a portable air conditioner, but it was noisy and didn’t really cool the room so this is something to keep in mind. Breakfast was disappointing, with very limited international options and poor quality. It was not well replenished, and the staff came across as quite rude, which was unexpected. On a positive note, the hotel had good gym facilities and offered free self-service laundry, which was a great perk. One of the biggest downsides was the lack of English-speaking staff, despite the hotel website stating otherwise, we found communication difficult and had to rely on translation apps. This is not uncommon in China but for an international brand and the website stating otherwise this wasn’t great. However, the most frustrating aspect was the lack of recognition for Platinum ALL members. Aside from the free breakfast (which we had to ask for) and wasn’t great anyway, none of the usual benefits were provided, and staff seemed unaware of the program, which was extremely disappointing. Overall, a well-located hotel with modern rooms and good facilities, but the air conditioning, breakfast quality, and lack of ALL member recognition were significant letdowns.

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Other web-users rate our hotel

  • 5,213 reviews 9.8/10 Location
  • 4,053 reviews 9.1/10 Room
  • 7,532 reviews 9.5/10 Service
  • 15 reviews 8.4/10 WiFi
  • 2,209 reviews 9.6/10 Cleanliness
  • 1,413 reviews 9.7/10 Vibe
  • 1,301 reviews 7.7/10 Comfort
  • 1,261 reviews 9.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.