Sofitel Legend Peoples Grand Hotel Xian 5 stars

Customer review rating (ALL Rating) 4.9/5 129 reviews

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Sofitel Legend Peoples Grand Hotel Xian - Image 1
Sofitel Legend Peoples Grand Hotel Xian - Image 2
Sofitel Legend Peoples Grand Hotel Xian - Image 3
Sofitel Legend Peoples Grand Hotel Xian - Image 4
319 Dong Xin Street, Shaanxi, 710004 XIAN, China

Description

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • 24 hours Majordome service

  • Historical building with French and Sino Russian inspired décor

Our accommodation(s)

Hotel location

Sofitel Legend Peoples Grand Hotel Xian

319 Dong Xin Street, Shaanxi
710004 XIAN
China

GPS:34.265516, 108.958814

Telephone
Fax +86 29 8792 8400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DOLCE VITA

In partnership with Remy Martin, Louis XIII serves rare Louis XIII Fortress Cognac and a number of other Special Editions. Fine wines are available by the glass along with an extensive array of classic or innovative cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  129 reviews

TripAdvisor Rating  4.9/5  1,138 reviews

Certificate of excellence 2025

Disappointed service

TripAdvisor rating 2.0/5

Margaret F TripAdvisor review

As per the name suggested, the building of Sofitel Legend Peoples Grand Hotel is stunning. But service on the whole failed to make a legend. We, a group of 11 friends, stayed in the Sofitel Legend for 4 nights, from 29 Oct to 2 Nov. Upon our arrival, we were received warmly by their Chief Concierge, who's been very helpful with providing tips for us to go around and taking notice on our comments. Rooms were big and comfortable, with all the standard fixtures of a 5-star luxury hotel. A full buffet breakfast was inclusive and this was the part which we experienced the worst service during our stay at Sofitel Legend. Most of the waiting staff appeared nervous and clueless about their duties. They could not understand English well, and sometimes even communicating in Putonghua was a bit difficult too. Our coffee/tea orders were mixed up on all 4 days of our breakfast. The staff had difficulties in understanding the different forms of coffee, like Americano and Cappuccino; staff couldn't understand why milk was asked to be served on the side with the english breakfast tea; dirty plates piling up on our table but the staff had no intention to clear them away. The egg station was under so much pressure during peak hour that the food orders were all confused and served very very slow. We also attended the complimentary happy hour held at the bar on the executive floor. The choice of drinks was limited, and when we asked for some lemon slices to go with the soda water, we were told that lemon was not available. Nonetheless, we had great companies among our group of friends and we had a relaxing time there. We were also intrigued by the number of non-hotel guests wandering around the hotel with filming crews taking portraits. A rare view indeed for a luxury 5-star hotel.

Good location, great staff

TripAdvisor rating 4.0/5

dewmaw TripAdvisor review

Great staff. Friendly, helpful. Good English. Special mention to Andy on Reception, Eva on the Concierge Desk and Anna in the restaurant. The very grand-looking (if a bit Soviet in style) hotel is set back from the road and is pretty quiet. Walkable easily to the Eastern entrance to the wall and to the centre of Xian. Our room had all the usual facilities, maybe a bit light on wardrobe space. It was quiet. The furnishings were a bit fancy for our tastes but that’s subjective. The only slight negative is that the ground floor of the hotel was fairly chilly, so choose where you sit in the restaurant, ideally away from the windows! Breakfast was excellent, lots of choice, regularly replenished, and an egg station.

Dear dewman, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you're generally satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with Andy, Eva and Anna. Please accept our heartfelt appreciation for your kind recognition. At the same time, we are terribly sorry that the restaurant temperature was not to your comfort. We pay high attention to your feedback, and will take immediate action. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

Best old hotel with lots of stories to tell

TripAdvisor rating 4.0/5

S3686GBandyt TripAdvisor review

Best hotel in xian . Service is good with best price and best service. Breakfast with full of healthy food and fresh juice with good ingredients . Room very clean immaculate. Location is not the best but you can always get didi around

Dear respected guest, Thank you for staying at Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with your recent stay. We are deeply motivated and please accept our heartfelt appreciation. We will never relent in our efforts, look forward to welcoming you again in the future. Yours sincerely, Sam Gu General Manager

Authentic Italian Restaurant

TripAdvisor rating 5.0/5

Flyer15338120115 TripAdvisor review

Great food and service in a very convenient environment. I came to this restaurant multiple times, it was always very good. In my home country, I live with Italian people, so I have high expecations and high standards towards italian food. This place is clearly a top restaurant.

Dear respected guest, Thank you for the recognition to our Dolce Vita restaurant and for providing us with the gift of feedback. We are deeply motivated, please accept our heartfelt appreciation and we look forward to welcoming you again in the near future. Yours sincerely, Sam Gu General Manager

Sweat all night. The thermostat is a non-functional decoration.

TripAdvisor rating 2.0/5

Dave B Couples - TripAdvisor review

The room was very hot. We like to sleep in a cool room. We set the thermostat at 65 F and the room never got cooler than 76F. We stayed two nights and I mentioned the problem to the front desk after sweating through the first night. Nothing was done so the second night was just as bad. We opened the windows the second night, but the cool outside air could not overcome the hot air blowing out of the vents so the only difference was we could hear construction noise all night. It’s a beautiful old hotel, but the HVAC system doesn’t work. I would not stay at this hotel again.

Dear respected guest, Thank you for taking the time to share your feedback with us. We are terribly sorry that the room temperature didn't meet your preference, please accept our sincerest apology. It is our unwavering commitment to deliver enjoyable hotel experience and we will never relent in our efforts. Wishing you all the very best. Yours sincerely, Sam Gu General Manager

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Other web-users rate our hotel

  • 367 reviews 9.3/10 Location
  • 547 reviews 8.7/10 Room
  • 991 reviews 9.3/10 Service
  • 452 reviews 9.3/10 Vibe
  • 264 reviews 8.2/10 Amenities
  • 237 reviews 8.1/10 Breakfast
  • 206 reviews 8.2/10 Food
  • 149 reviews 9.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.