Sofitel Legend Peoples Grand Hotel Xian

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Sofitel Legend Peoples Grand Hotel Xian

Customer review rating (ALL Rating) 4.8/5 270 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • 24 hours Majordome service

  • Historical building with French and Sino Russian inspired décor

Hotel location

Sofitel Legend Peoples Grand Hotel Xian

319 Dong Xin Street, Shaanxi
710004 XIAN
China

  • XIAN GONG JIAO BUS COMPANY:  15;16;102;601; XINCHENG SQUARE

  • XIAN SUBWAY:  Line 1 & Line 2 BELL TOWER

  • By plane

    XIANYANG INTL At 45km / 27.96 miles - Shuttle paying

  • By train

    XIAN At 3km / 1.86 miles

GPS:34.265516, 108.958814

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DOLCE VITA

Legendary Venetian traveller Marco Polo would have appreciated Dolce Vita restaurant which serves authentic Italian fare for lunch and dinner. A wood-fired pizza oven, open kitchen and elegantly presented antipasti table are special features.

Our accommodation(s)

44 luxurious rooms and 27 palatial suites, majordome service, Sofitel MyBed, pillow menu, coffee maker, unlimited WiFi, high technology and luxurious bathroom, walk-in shower, stand alone bath, mirror TV, LANVIN amenities, silk bathrobes and kimonos.

Our guest reviews

Our guest reviews for
Sofitel Legend Peoples Grand Hotel Xian

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  270 reviews

TripAdvisor Rating  5.0/5  536 reviews

Great location with wonderful and professional staff

Customer review rating 4.5/5

Xiang Q. Solo - Confirmed reviews ALL

It was my first ever experience to stay at a Sofitel Legend property and it did live up to its many accolades. The checkin process was a breeze and I was accompanied to my room which is also very elegantly decorated. The hotel itself is located in the center of Xi'an and in the neighborhood of the Muslim community which is home to a lot of great restaurants and many tourist spots. The dining experience also is quite pleasant as you get to enjoy every happy hour in lobby lounge and honestly, it was a blast. Breakfast provides you with many options. Because of the pandemic, you get to order from a menu for breakfast instead of in the form of a buffet. The breakfast menu offers a variety of local snacks among an extended list of options. Overall, my first experience at Sofitel Legend is wonderful and memorable and makes me want to come back in no time.

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Nice room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Enjoyed.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Very good stay. Location is super prime as well. Hotel and rooms are exceptionally beautiful.

Customer review rating 5.0/5

Tt Friends - Confirmed reviews ALL

Really appreciate all the staff at the hotel. Xiaowu and Derek were so helpful with our checkin and everything (meals, afternoon tea, luggage etc. You name it!) They are the ones that made us enjoy our stay so much. Would certainly recommend to others and would come again next time I'm in Xi'an!

Dear TT, We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Xiaowu and Derek. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

the hotel is well located and with terrific view.

Customer review rating 4.0/5

Phoebe W. Solo - Confirmed reviews ALL

The staff working in the hotel is kind and helpful. However, the room service dish was not satisfactory. In addition, the breakfast was not satisfactory either.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. Your recognition to hotel service gives us great motivation to do it even better, and we are deeply grateful for that. At the same time, I'm sorry to know that the room service dish and breakfast didn't meet your expectation, I've talked with our Executive Chef regarding this, and our efforts in striving for continuous improvement will never stop. Once again, thank you for your comments, and we look forward to welcoming you again in the future. Sincerely, Sam Gu Resident Manager

All excellent!

Customer review rating 5.0/5

Amy L. Friends - Confirmed reviews ALL

Great location great serivce. The hotel building itself is a historic site but it's well mainteined. All staff are very polite and considerate. The chief butler Mr. Xiaowu Fang and our butler Derek's serive is way beyond expectations. This hotel will definitely be a must-go

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Farsave and Derek. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Excellent stay

Customer review rating 4.5/5

David I. Families - Confirmed reviews ALL

Our stay at the People’s Grand was exceptional. Attentive and personal service and a sophisticated and yet tranquil ambience. We loved the daily cocktail hour. We particularly loved the historical features - the museum was a highlight - but also the modern amenities. The swimming pool with its view of the gardens was a favourite of my younger daughter. In addition to providing excellent service, the hotel enjoys a favourable location and is in easy walking distance of the wall, the Muslim quarter and the park. A great stay.

Dear David, We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Well located

Customer review rating 4.5/5

W. H. Couples - Confirmed reviews ALL

Good stay

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Wonderful long weekend

Customer review rating 4.5/5

Thilo L. Z. Friends - Confirmed reviews ALL

Beautiful historic building with spacious rooms. The best feature of the hotel is its warm, friendly and caring staff.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Detailed Service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

From the moment of booking the staff was extremely accommodating with my late night arrive. They made every interaction seem natural and seamless. Nothing and no one felt put of place. Truly excellent service.

Dear Mr. D., Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and providing us with the gift of feedback. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Well located, quite friendly service and disappointing experience

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel enjoys a prime location and convenient transport. Was delighted to be upgraded to a suite on arrival. The room was nice and clean. Friendly butler service. Exceptional turndown service. Very disappointed to find few options for breakfast. There was mould on the blueberries. Not many coffee or bakery offers to select from. Not satisfied with the laundry service. Too clumsy and poured myself with coffee at breakfast . It was just a one-day staycation, so I didn’t take extra clothes with me. I wondered whether the dress can be ready before checking out and checked with a gentleman at the front desk. He said it would be alright if I pay extra 50% for the dry clean. The hotel was fully booked on that day. The butler reminded me to check out before 12pm. Yet the dress was not ready when we have to leave. It was so embarrassing when checking out without proper clothing. Received the clean dress that afternoon. I would say it is not an ideal place for staycation. Not a good place for luxury-hotel-breakfast lovers either.

Dear Ms. R., Thank you for taking the time to tell us about your experience at the Sofitel Legend Peoples Grand Hotel Xian. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We have always attached great importance to food safety, and I also pay high attention to your comments on the breakfast variety. Regarding the laundry service that you feedback, we should have handled it more from your point of view, and please allow me to apologize sincerely. Our efforts in striving for extraordinary hotel experience for our guests will never stop, and it is our sincere hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Gu Resident Manager

Great Attention to details

Customer review rating 4.5/5

Armando I. Couples - Confirmed reviews ALL

On a business trip a was looking for a place to enjoy a great weekend and I found it.

Dear Mr. I., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Great Service

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The staff was very kind, always available and attentative to our needs

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, gives us great motivation to do it even better, and we are deeply grateful for it. Our efforts in striving for extraordinary hotel experience for our guests will never stop, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

well located

Customer review rating 4.0/5

Robin Y. Friends - Confirmed reviews ALL

services were ok. some room equipment is not luxury standard, e.g. no intelligent toilet, no blue tooth speaker. actually, no need for guest toilet at all in 60 square meters rooms as the living room is so crowd, the chair would bump into the tea table once you sit on it. the bed angle is sticking out, hit my shank. went to gym, the lights were not on in the changing room, took times to find the switch.

Dear Robin, Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and providing us with the gift of review. I am grateful for your recognition to hotel service, and I am more grateful for your valuable feedback and comments, please allow me to express my sincere apology at the same time. We will look into the issues and take immediate rectification actions. Our efforts in striving for extraordinary hotel experience for our guests will never stop, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

good service and good stay

Customer review rating 4.5/5

Joanne X. Families - Confirmed reviews ALL

Eason was super nice. He and his colleagues made a card and cake for my twins 6-year's birthday. The kids loved it. The hotel is historical, elegant and luxury. We think it is the best one in X.'an, and W hotel is the 2nd one.

Dear Ms. X., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Eason. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sharon Wang General Manager

Disappointing experience

Customer review rating 3.0/5

Li Y. Solo - Confirmed reviews ALL

The valet needs to be more professional and prepared. I got there via taxi, when u arrived there, the valet didn’t even notice my arrival. I had to carry my luggage and bag to the lobby through the ramp.

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Sofitel Legend Peoples Grand Hotel Xian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharon Wang General Manager

Great Housekeeper

Customer review rating 5.0/5

Xuehu M. Families - Confirmed reviews ALL

1. Housekeeper Eason gave us unforgettable wonderful experiences. He is very passionate and being very creative and helpful. 2. Overall other employees are also very professional and nice. 3. Our kids ranked Sofitel Legend as the best of the 3 top hotels we stayed in Xi'an this time.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Eason. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Happy New Year! Sincerely, Sharon Wang General Manager

Wonderful stay

Customer review rating 5.0/5

Samuel Couples - Confirmed reviews ALL

Friendly staffs with attention to details. Two things stand out during my stay; first, wife missed breakfast because she was too exhausted from all the walking and your staff (the beautiful pregnant lady) directed the server to paperbag some assortment if buns and fruits for me to take back to the room; second, staff sent a cake and roses to our room to help celebrate wife birthday. Small gestures but big impact on attention to details and warm caring. Great place like home and a group of fantastic staffs. Will be back soon as still more attractions yet to visit in Xian.

Dear Samuel, We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Nicole who arranged the take-away breakfast and Cherry who arranged the cake and roses. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, your other comments and suggestions are very important for our continuous improvement and thank you. We look forward to welcoming you and your family again in the near future, and we hope your next visit will be as pleasant as this one. Sincerely, Sharon Wang General Manager

Best hotel in China

TripAdvisor rating 5.0/5

Martin Jeffrey W TripAdvisor review

I have been in and out of China since 1976, visiting all provinces including Tibet and have stayed at many fine hotels throughout the country. For many years my top choice was the Peace Hotel on Shanghai"s Bund. But since it opened The Peoples Grand Hotel has been my favourite hotel in China. Excellemy facilities, excellent location, a very stylish hotel very well managed with extremely efficient and very friendly staff.

The real legend

TripAdvisor rating 5.0/5

sa7oom Friends getaway - TripAdvisor review

I have stayed at this hotel for two wonderful nights I liked the design of the rooms and the hotel and its enclosures in general and I was pleased to welcome the staff and I was pleased with the way they treat me without hesitation and I recommend visiting this legendary hotel in every sense of the word.

Elegant and Historical Hotel

TripAdvisor rating 3.0/5

Gogo7137 Friends getaway - TripAdvisor review

Located in the heart of Xi'an Old City, with huge Garden and quiet environment. The Staffs are well trained and friendly. The buffet breakfast is normal and no so much choices, I think the opposite Sofitel could offer better one.(Because I also stay in the Sofitel in before). I could give at least "Very Good" rating if I'm not an AccorHotels Platinum member. The reason for "Average" rating is I did not feel so much "welcome" in this hotel as a Platinum member, especially, when other Accor Hotels always offer room upgrade and this one REFUSE me because the one grade higher than my booking is " a suite which too big to upgrade". ..

Dear Gogo7137, Thank you for your review. We are sorry to know that the stay didn't meet your expectation, especially the Le Club experience. It is our goal to make all guests feel welcome, would it be possible for us to get some more detailed information, such as your dates of stay and room number, so that we could investigate on what you commented? Yours sincerely, Ivy Wang Guest Experience Manager

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