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Sofitel Legend Peoples Grand Hotel Xian Hotel

Customer review rating 4.8/5 1,746 reviews

ALLSAFE approved hotel

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Sofitel Legend Peoples Grand Hotel Xian
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+ 14 Services

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • 24 hours Majordome service

  • Historical building with French and Sino Russian inspired décor

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • XIANYANG INTL Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Bicycle
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 13 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Legend Peoples Grand Hotel Xian

319 Dong Xin Street
Shaanxi
710004 xian
china

Tel: +8602987928888

Fax: (+86)029/87928400

Check-in from 14h00

Check out up to 12h00

  • XIAN GONG JIAO BUS COMPANY :  15;16;102;601; XINCHENG SQUARE

  • XIAN SUBWAY :  Line 1 & Line 2 BELL TOWER

  • By plane

    XIANYANG INTL At 45km / 27.96 miles - Shuttle paying

  • By train

    XIAN At 3km / 1.86 miles

GPS :34.265516, 108.958814

Our accommodation(s)

44 luxurious rooms and 27 palatial suites, majordome service, Sofitel MyBed, pillow menu, coffee maker, unlimited WiFi, high technology and luxurious bathroom, walk-in shower, stand alone bath, mirror TV, LANVIN amenities, silk bathrobes and kimonos.

Our restaurants and bars

DOLCE VITA

Type of cuisine: Italian

Legendary Venetian traveller Marco Polo would have appreciated Dolce Vita restaurant which serves authentic Italian fare for lunch and dinner. A wood-fired pizza oven, open kitchen and elegantly presented antipasti table are special features.

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1953

Its comfortable residential feel makes 1953 Lobby Lounge a comfortable and elegant gathering place for cocktails or afternoon tea, Asian and Western favourites and light snacks.

Non contractual photo

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LOUIS XIII BAR

In partnership with Remy Martin, Louis XIII serves rare Louis XIII Fortress Cognac and a number of other Special Editions. Fine wines are available by the glass along with an extensive array of classic or innovative cocktails.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 5,200

  • Maximum capacity: 1409 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Sofitel Legend Peoples Grand Hotel Xian

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,746 reviews

tripadvisor

TripAdvisor Rating 5.0/5

522 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.5/5

W. H. Couples - 01/07/2021 Confirmed reviews ALL

Good stay

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Wonderful long weekend

Customer review rating 4.5/5

Thilo L. Z. Friends - 29/06/2021 Confirmed reviews ALL

Beautiful historic building with spacious rooms. The best feature of the hotel is its warm, friendly and caring staff.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Detailed Service

Customer review rating 5.0/5

Anonymous Couples - 19/06/2021 Confirmed reviews ALL

From the moment of booking the staff was extremely accommodating with my late night arrive. They made every interaction seem natural and seamless. Nothing and no one felt put of place. Truly excellent service.

Dear Mr. D., Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and providing us with the gift of feedback. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Well located, quite friendly service and disappointing experience

Customer review rating 2.5/5

Anonymous Couples - 14/06/2021 Confirmed reviews ALL

The hotel enjoys a prime location and convenient transport. Was delighted to be upgraded to a suite on arrival. The room was nice and clean. Friendly butler service. Exceptional turndown service. Very disappointed to find few options for breakfast. There was mould on the blueberries. Not many coffee or bakery offers to select from. Not satisfied with the laundry service. Too clumsy and poured myself with coffee at breakfast . It was just a one-day staycation, so I didn’t take extra clothes with me. I wondered whether the dress can be ready before checking out and checked with a gentleman at the front desk. He said it would be alright if I pay extra 50% for the dry clean. The hotel was fully booked on that day. The butler reminded me to check out before 12pm. Yet the dress was not ready when we have to leave. It was so embarrassing when checking out without proper clothing. Received the clean dress that afternoon. I would say it is not an ideal place for staycation. Not a good place for luxury-hotel-breakfast lovers either.

Dear Ms. R., Thank you for taking the time to tell us about your experience at the Sofitel Legend Peoples Grand Hotel Xian. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We have always attached great importance to food safety, and I also pay high attention to your comments on the breakfast variety. Regarding the laundry service that you feedback, we should have handled it more from your point of view, and please allow me to apologize sincerely. Our efforts in striving for extraordinary hotel experience for our guests will never stop, and it is our sincere hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Gu Resident Manager

Great Attention to details

Customer review rating 4.5/5

Armando I. Couples - 30/05/2021 Confirmed reviews ALL

On a business trip a was looking for a place to enjoy a great weekend and I found it.

Dear Mr. I., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Great Service

Customer review rating 4.5/5

Anonymous Families - 06/04/2021 Confirmed reviews ALL

The staff was very kind, always available and attentative to our needs

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, gives us great motivation to do it even better, and we are deeply grateful for it. Our efforts in striving for extraordinary hotel experience for our guests will never stop, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

well located

Customer review rating 4.0/5

Robin Y. Friends - 05/04/2021 Confirmed reviews ALL

services were ok. some room equipment is not luxury standard, e.g. no intelligent toilet, no blue tooth speaker. actually, no need for guest toilet at all in 60 square meters rooms as the living room is so crowd, the chair would bump into the tea table once you sit on it. the bed angle is sticking out, hit my shank. went to gym, the lights were not on in the changing room, took times to find the switch.

Dear Robin, Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and providing us with the gift of review. I am grateful for your recognition to hotel service, and I am more grateful for your valuable feedback and comments, please allow me to express my sincere apology at the same time. We will look into the issues and take immediate rectification actions. Our efforts in striving for extraordinary hotel experience for our guests will never stop, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

good service and good stay

Customer review rating 4.5/5

Joanne X. Families - 04/01/2021 Confirmed reviews ALL

Eason was super nice. He and his colleagues made a card and cake for my twins 6-year's birthday. The kids loved it. The hotel is historical, elegant and luxury. We think it is the best one in X.'an, and W hotel is the 2nd one.

Dear Ms. X., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Eason. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sharon Wang General Manager

Disappointing experience

Customer review rating 3.0/5

Li Y. Solo - 01/01/2021 Confirmed reviews ALL

The valet needs to be more professional and prepared. I got there via taxi, when u arrived there, the valet didn’t even notice my arrival. I had to carry my luggage and bag to the lobby through the ramp.

Dear Mr. Y., Thank you for taking the time to tell us about your experience at the Sofitel Legend Peoples Grand Hotel Xian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharon Wang General Manager

Great Housekeeper

Customer review rating 5.0/5

Xuehu M. Families - 29/12/2020 Confirmed reviews ALL

1. Housekeeper Eason gave us unforgettable wonderful experiences. He is very passionate and being very creative and helpful. 2. Overall other employees are also very professional and nice. 3. Our kids ranked Sofitel Legend as the best of the 3 top hotels we stayed in Xi'an this time.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Eason. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Happy New Year! Sincerely, Sharon Wang General Manager

Wonderful stay

Customer review rating 5.0/5

Samuel Couples - 29/12/2020 Confirmed reviews ALL

Friendly staffs with attention to details. Two things stand out during my stay; first, wife missed breakfast because she was too exhausted from all the walking and your staff (the beautiful pregnant lady) directed the server to paperbag some assortment if buns and fruits for me to take back to the room; second, staff sent a cake and roses to our room to help celebrate wife birthday. Small gestures but big impact on attention to details and warm caring. Great place like home and a group of fantastic staffs. Will be back soon as still more attractions yet to visit in Xian.

Dear Samuel, We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Nicole who arranged the take-away breakfast and Cherry who arranged the cake and roses. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, your other comments and suggestions are very important for our continuous improvement and thank you. We look forward to welcoming you and your family again in the near future, and we hope your next visit will be as pleasant as this one. Sincerely, Sharon Wang General Manager

Great service, good location and feeling at home

Customer review rating 5.0/5

Cl Business - 18/12/2020 Confirmed reviews ALL

we are always satisfied with everything, especially Inner Sun (孙园) who helps us a lot. Good service is also an important reason for us to choose Sofitel Legend every time we go to Xi'an.

Dear CL, We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Inner. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon Wang General Manager

Good housing environment

Customer review rating 4.0/5

A. Couples - 21/11/2020 Confirmed reviews ALL

The room was upgraded to a junior suite with a birthday cake, which is much appreciated, and it indeed was a well-functioning and decorated living environment that suited us well. The small garden is also a resting place for walks for photos. Staff members are generally cordial and helpful. Swimming pool and the gym were not that big but seemed few people were using them, so still good enough. If there's anything that have room for improvement, I guess it was the delivery speed of some on-demand supplies such as drinking water and teabags, sometime taking as long as 20-30 minutes. Also the breakfast could have provided more choices, and the Chinese food restaurant was not as good as expected, which seems a bit fell behind luxury standards of its kind. Overall it's a good experience despite some small pities and we will choose it again for next visit to Xi'an.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It gives us great pleasure to know that you've enjoyed your recent stay with us in general. Your recognition, especially to hotel service, gives us great motivation to do it even better, and we are deeply grateful for it. At the same time, thank you for pointing out the areas that we would have done better and allowing us to improve continuously. We apologize for the inconvenience caused in room amenity delivery, and please be rest assured that our efforts in striving for excellent hotel experience for our guests will never stop. Once again thank you for providing us with the gift of feedback, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

Pretty warm service and professional staffs

Customer review rating 4.5/5

Abby Z. Couples - 16/11/2020 Confirmed reviews ALL

The professional staffs all I met in the hotel, especially Ruby and Frank, and the warm service I got during the trip are all impressive. Pretty thanks all of you gave me a good vacation in Xi'an. The room is clean and big enough. The breakfast, I think this part could improve more.

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with the whole team, especially with Ruby and Frank. We all feel very encouraged and are deeply appreciative for it. At the same time, we very much thank you for your constructive comments and suggestions on breakfast. Our efforts in striving for excellent guest experience will never stop. Once again thank you for providing us with the gift of feedback, we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

Decent service, boutique hotel

Customer review rating 5.0/5

Z Solo - 28/10/2020 Confirmed reviews ALL

Definitely enjoyed my stay at this historical yet boutique hotel with warm welcome and a private tour around the hotel by Wilson and Danny. Lobby and bar were cosy despite high occupancy rate during the weekend. Breakfast was a highlight too. Location is at the heart of the old city, making it convenient for city explorers. I've noticed a bunch of KOL marketing and package promotions on OTAs recently, so do hope the hotel doesn't sacrifice high quality while exercising cost control. Would love to come back for another stay.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Wilson. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Gu Resident Manager

Perfect Stay

Customer review rating 5.0/5

Leran D. Couples - 30/08/2020 Confirmed reviews ALL

We stayed for 2 nights in Sofitel Legend Xian. The hotel was located in a historic and elegant building, right at the centre of Xian. Our room was spacious and clean. The service of this hotel is flawless, with all staff trained to a very high standard. All concierge staff were knowledgeable about the local area and helped us a lot during our stay. Especially I'd like to thank Wilson Liu for his brilliant tour of the hotel. Although this is not the most affordable hotel in Xian, I still highly recommend it as this will definitely be a rememberable stay.

Dear Mr. D., Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to hotel service, gives us great motivation to do it even better. I"ve shared your comments with Wilson and all team members, thank you for your encouragement. Our efforts in striving for excellent hotel experience for our guests will never stop, and we look forward to serving you again in the near future. Sincerely, Sam Gu Resident Manager

Excellent service

Customer review rating 4.5/5

N.v. Solo - 09/08/2020 Confirmed reviews ALL

All members of personnel cared and made me feel welcome Special mention to concierge Wilson Liu who went out of his way to help arrange my visits in Xi’an

Dear Mr. V., We very much appreciate your comments regarding your stay at the Sofitel Legend Peoples Grand Hotel Xian. It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your encouraging feedback with the whole team, especially with Wilson. We all feel very motivated and are deeply grateful for it. Our efforts in striving for excellent staying experience for our guests will never stop, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

Excellent service

Customer review rating 4.5/5

Yao Families - 22/07/2020 Confirmed reviews ALL

We were greeted at the lobby every morning by the hotel staffs. They are super helpful and attentive. Very professional and courteous.

Dear Yao, Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to hotel service, gives us great motivation and we are deeply grateful for it. At the same time, we appreciate your other comments which are important for our continuous improvement. Guests' safety and enjoyment is our first priority, we will keep up our dedication and efforts, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

Best hotel in China

TripAdvisor rating 5.0/5

Martin Jeffrey W 21/01/2020 TripAdvisor review

I have been in and out of China since 1976, visiting all provinces including Tibet and have stayed at many fine hotels throughout the country. For many years my top choice was the Peace Hotel on Shanghai"s Bund. But since it opened The Peoples Grand Hotel has been my favourite hotel in China. Excellemy facilities, excellent location, a very stylish hotel very well managed with extremely efficient and very friendly staff.

The real legend

TripAdvisor rating 5.0/5

sa7oom Friends getaway - 09/02/2019 TripAdvisor review

I have stayed at this hotel for two wonderful nights I liked the design of the rooms and the hotel and its enclosures in general and I was pleased to welcome the staff and I was pleased with the way they treat me without hesitation and I recommend visiting this legendary hotel in every sense of the word.

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