Sofitel Xian on Renmin Square Hotel 5 stars

This is a real Sofitel that provides you with everything that you can expect from this brand. We were completely happy with every aspect of the hotel. We especially liked the Club Lounge and its wonderful staff.

Reception staff provided friendly and professional greeting Nancy and Daisy need special mention, well done. Restuarant staff from a Western prospective need to clear plates away more quickly and provide service with a smile. Enjoyed our stay Thank You

This hotel is quietly located inside the walled city, only about a 10 minute walk to the Bell Tower and Drum Tower. Rooms are very comfortable, and the staff is great. I highly recommend Koi, the japanese restaurant on site, as well as Cycle, an Italian restaurant about a 7 minute walk away.

Suite smelt of smoke VERY shabby and worn Japanese restaurant was excellent

Great service by everyone from front desk, club lounge and bell staff. Room was large and comfortable. Location central and convenient

Picked due to location and overall positive reviews

We were very impressed with the quality of room and club as well as service from staff in the club (lisa, lynn and sunny) and the senior concierge. This was made more apparent when we later stayed in so called 5 star accomodation in beijing where service was terrible and we had to pay extra for everything for my daughter. Well done team. My only criticism was we found the spa pool staff a bit lacking.

We were treated warmly on reception by Angela had a room upgrade which was amazing and breakfast was gorgeous

Friendly and k knowledgeable staff about 1 and a half miles from Muslim street and drum / bell towers and about 45.minute drive from Terracotta warriors Buffet restaurant was excellent with lots of choice and lots of space. Restaurent price includes unlimited soft drinks and Tin tao beer

My husband and I stayed two nights in the Sofitel as part of our honeymoon. We had a bad experience, mainly because the suite we stayed in smelled of cigarette smoke. The air con was blowing out a constant smoke smell that made us wake up at night and even get sick from it, nauseas and scratchy throat feeling. When we complained to staff they seemed to ignore us saying that “this is a non-smoking Hotel”. I have never experienced anything like it and i travel a lot. It was very bad for our health and effected the rest of our honeymoon in China. Also, we never received the honeymoon surprise the receptionist promised us at check in. Plus the same receptionist mislead us the whole upgrade to the suite room which was more expensive than she had explained.

The hotel was in a good location and overall the room was nice. Chocolates on the bed was a nice touch. However, toilets could do with some upgrades. Even something as minor as replacing the toilet seats would make the bathrooms look less run down. Additionally, the check in process is exceptionally long - and checking in online beforehand makes no difference in how long this takes.

fast checkin, good room, smooth service BUT.... I travel a lot so I use Agoda booking service because I can out together a multicity trip with multiple hotel bookings in one place. I expect to be able to accrue club points, but this is not the case. Instead you want me to waste time booking individual hotels in individual cities on a web site that is clunky and slow. This makes the value of your rewards program useless, not juts for Sofitel, but across the entire group. This policy destroys customer loyalty.

The club lounge staff were delightful, but all the staff really went out of their way to help and make our stay memorable

friendly staff，eps. ms.daisy，ms.may and con.elvis liu

Room is beautiful for families. Staff is extremely helpful. Lots of restaurants nearby.