Sofitel Xian on Renmin Square 5 stars

Customer review rating (ALL Rating) 5.0/5 128 reviews

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Sofitel Xian on Renmin Square - Image 1
Sofitel Xian on Renmin Square - Image 2
Sofitel Xian on Renmin Square - Image 3
Sofitel Xian on Renmin Square - Image 4
319 Dong Xin Street, Shaanxi, 710004 XIAN, China

Description

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • 21 function rooms and a grand theater with 1463 seats

  • 600 available parking space

Our accommodation(s)

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street, Shaanxi
710004 XIAN
China

GPS:34.26509, 108.9578

Telephone
Fax +86 29 8792 8400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  128 reviews

TripAdvisor Rating  4.5/5  3,819 reviews

Lovely hotel with huge rooms and excellent breakfast

TripAdvisor rating 5.0/5

ccyy4 Solo travel - TripAdvisor review

The room was large and spacious. Room and bathroom were clean. They had a power strip attached to the night stand with several USB slots and one electric slot. This was very useful. The bathroom toiletries were good. The bed and pillow were very comfortable and the blackout curtains let no light in. I did hear noises from the room next door but I had an end room so it wasn’t bad. The breakfast was excellent. There was a wanton bar and also noodle bar with a million toppings to add. Both were delicious. Prior to booking, I emailed the hotel several times with questions and they answered promptly. The hotel is 10-15 minute walk to the closest subway station per the hotel so it’s probably not super convenient to visit the sites one your own. I had a driver for the whole time so it was fine for me. The front staff are all very nice. There was an issue with them charging me for the room when I paid already with Expedia but I emailed the hotel and they resolved this quickly. I would highly recommend this hotel as it was good value for the price I paid.

Dear ccyy4, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. It has been our continuous efforts to deliver excellent hotel experience and what can be more motivating than the satisfaction and motivation of yours? Thank you. We will keep up our dedication and we look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

Best decision I've made this year

TripAdvisor rating 5.0/5

molotovmix TripAdvisor review

Pros - 'TOP NOTCH' housekeeping, clean and quick laundry service - High-ranking hotel staff speak English fluently, and some younger staff also speak English well, even the staff who don't speak English have a great attitude in trying to help me in any way they can - Spacious and clean rooms - A well-maintained garden is great for taking pictures Cons - The spa facilities appear to need renovation 중국어를 모르는 한국인에게 중국은 여행 난이도가 높은 편이지만, 여기서 묵으면서 많은 도움을 받았기에 이번 여행은 어려움이 없었습니다. 같은 구역 내에 있는 Sofitel Legend의 1층에 있는 Dolce Vita 레스토랑도 이용했는데, 음식이 매우 훌륭했고 분위기도 좋았습니다. 숙박하는 동안 멋진 경험을 하게 해 주신 Fiona Xu 여사님께 진심으로 감사드립니다. 그리고 제가 성함을 여쭤보지 않아서 이름을 모르지만 11층 Club Sofitel 내의 친절한 직원들께도 감사드립니다. 또한 11월 15일 저녁에 Dolce Vita 레스토랑에서 저를 응대했던 친절한 여직원, 11월 16일에 Koi bar에서 근무하던 수습생 또한 칭찬하고 싶습니다. 내년에 다시 올게요.

Dear molotovmix, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. I've shared your motivating comments with the whole team, especially with those whom you mentioned. Thank you for your recognition and motivation. At the same time, thank you for your constructive comment and we will treat it seriously. Our dedication and efforts will never end, and we look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

Best ever experience with Concierge (Andy) and Duty Manager (Duren)

TripAdvisor rating 5.0/5

wanderlustwanders TripAdvisor review

I recently stayed here with my friend. The location is great, the design is good, the price point is good. But what made this experience exceptional was the customer service, kindness and care from two of its staff - Andy on concierge and Duren (I hope I am spelling name correctly) the Duty Manager. During my stay I very suddenly fell ill and both were critical to ensuring my issue was resolved promptly, I was checked into a good hospital and I had someone by side throughout who could assist us. Duren drove us to the hospital immediately and Andy stuck with us during the 6+ hours in the hospital. He translated everything, he spoke and liaised with the doctors, he gave us company and kept our spirits up. After his official shift time finished, he said he was going back to the hotel to get changed. By this point he had already resolved everything for us, I just needed to finish my IV drip and then leave the hospital. He could have said goodbye, but instead Andy went back, got changed out of his uniform, and came back with snacks for us to ensure we checked out of the hospital with no problems. His kindness was just so appreciated and something we will never forget! Duren and Andy I hope you, somehow, are recognized for going beyond the call of duty in this situation. I can't imagine, many other hotels that I have stayed at providing this level of care. I am certain I will be back in Xi'An so I can visit the city properly and I will definitely be staying again in Sofitel! Best wishes to you both. H

Dear Guest, I hope you have fully recovered, and thank you for providing us with the gift of feedback. It has been our continous dedication to make guests feel heart-warming, and I'm glad that Duren and Andy have put this into practice. I've shared your motivating comments with the whole team and call on all staff to learn from them. Thank you for your recognition. We will keep up our efforts, and we look forward to welcoming you again in the near future. Yours sincerely, Sam Gu Hotel Manager

Amazing

Customer review rating 5.0/5

Sofia Solo - Confirmed reviews ALL

sofiabryant Local Guide·44 avis·1 photo A true representative of the brand with luxury details. The hotel is in a square, just unique. One of the best buffet breakfasts. Every employee was friendly and willing to help. Leo, the Golden Keys Concierge, has made my stay, extremely knowledgeable. Fiona and the Front Desk were very polite and thankful. The Bellboys (Andy, Kevin) were always there too. My "coup de coeur" was Liu-mana, the Taichi teacher. Starting the day doing Taichi in the legendary garden was a priviledge. The hotel provides beautiful Taichi uniforms. I can't recommend enough this hotel.

Dear Sofia, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It has been our tireless efforts to deliver excellent hotel experience, and what can be more motivating than the satisfaction and recognition of our guests? I've shared your encouraging comments with the whole team, especially with those whom you mentioned. Thank you. We will keep up our dedication, and we look forward to welcoming you again in the future. Sincerely, Sam Gu Hotel Manager

Great stay

Customer review rating 5.0/5

Manos Solo - Confirmed reviews ALL

A perfect location and a genuinely welcoming team, combined with the hallmark understated elegance of the brand make this a must go in Xi’an.

Dear Manos, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you're satisfied with your recent stay with us. Your recognition, especially to the team, gives us great motivation and we are deeply grateful for that. We will keep up our dedication and efforts, and we look forward to welcoming you again in the near future. Sincerely, Sam Gu Hotel Manager

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Other web-users rate our hotel

  • 572 reviews 9.3/10 Location
  • 672 reviews 8.3/10 Room
  • 1,076 reviews 9.5/10 Service
  • 9 reviews 0/10 WiFi
  • 318 reviews 8.8/10 Comfort
  • 311 reviews 9.3/10 Breakfast
  • 258 reviews 9.1/10 Cleanliness
  • 61 reviews 8.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.