Sofitel Xian on Renmin Square Hotel 5 stars

A majority of the staffs especially in executive lounge is in very good service standard. Hotel is old but everything is still keep in good condition. I will definitely stay in your hotel when I visit Xian again. Just let you know only one of the trainee in lobby lounge is bad attitude, she said my welcome drinks coupon cannot redeem alcohol drinks even I show her my Accor plus platinum membership. She replied me, “your welcome drinks coupon didn’t mentioned you are platinum card and no alcohol drinks is available for you. This is not my fault and you can go to ask front desk yourself.” <— please let her know she should work as a team in the hotel... Anyway, thank you for your kind arrangement for my stay. Your hotel is a very good historical Sofitel in China.

Overall a good experience. The location is comfortable and central close to the station and the city wall. The room is quite a bit old but fairly well maintained. Check in/out experience was fast and the price/quality ratio is high

We had a wonderful long weekend at the Sofitel. Comfortable room, great wi-fi, bountiful breakfast, beautiful lounge, great location in the center of Xi'an.

Staff on the club lounge are very friendly and professional. I shall recommend my colleagues and family to stay with Sofitel when they visit Xian.

The room was very good especially the bathroom, and they also provide same small thing like paperclip or stapler, this is useful for my work.

A very enjoyable experience, the same as always. I would the Sofitel Xi'an management team to personally recognize the staff in the Sofitel Club Lounge, each and everyone makes my stay very special, A very big thank you and looking forward to seeing them again upon my arrival this coming Friday 10th January 2020.

Our family group of 8 were extremely satisfied with our recent stay at the Sofitel in Xian. We had 3 junior suites booked and they did not disappoint. We came in the low season and it was fantastic value especially with daily Club access for evening cocktails and light supper during our stay. Would definitely return to stay at the Sofitel in Xian again.

The hotel location is really nice in the middle of the city. I've been really impressed by the quality and size of the room. Above all, it was the staffs that pleased me the most... really professional and friendly. Long time I did not experience such a standard in China. Trully recommend!

Dear General Manager, I and my cousin Ms Wong stayed in Sofitel Hotel at Renminsquare Xian from 12 to 16 Dec 2019 in Rm 5832. This amazing travel experience started even before I got on my flight. I called the hotel to confirm the reservation for a twin bed room. My called was timely picked up by a front desk manager 兀香小姐(Nancy). She patiently listened to my request with my limited spoken mandarin. She also informed me the details of my booking and provided information for upgrading to junior suite S. we could enjoy breakfast and the Sofitel Club service. We are S. glad that we decided on the upgrade. The club lounge gave us S. much convenience especially for us who are not  big eaters. Nancy is very kind to add me in her We Chat. She has also arranged hotel pick up for us from the airport(within 10 mins of my request). It had made things S. much easier for someone like me who come to Xian for the first time. Upon arrival at hotel, we warmly welcomed by 2 gentlemen at the Concierge. 梁康瑋( Mr Will Liang)and 楊鑫(Mr Andy Yang). They did not just helped us with the luggage. Mr Liang helped us to book one day tour and musical, showed us the sights nearby and the food we could try. Mr Liang  even went over the board to help me download DiDi taxi App and how to use WeChat pay( got the App but use it in China for the first time). I felt like  people in Xian.  He also gave me his mobile no for us to call him in case if need while we were out. I must congratulate you to have such high quality hotel personnels who made guests S. much welcome and S. forthcoming in helping out the guest with enthusiasm and professionalism. We would like to express our sincere appreciation to Nancy, Mr Liang and Andy. We are S. happy with the hotel that we joined the Accor Life Limitess. We  would like to come back again very much to enjoy your hotel service and see more of Xian. It has be a very memorable experience staying in Sofitel. Ivy

Perfect 1 night stop in XiAn. Sheila at the front desk was great. Very profesionnal and helpful.

Extremely satisfied with staff attention to our needs. High end room appointments. Excellent food.

At check in the staff noticed we had a child with us, she sent a free extra bed for us. The breakfast buffet spread is very good too, widely spread. This made our time in Xi'an more memorable.

The facilities are modern and the service is first class!

We had a very pleasant 5 nights stay.Staff were very heplful responding to our needs. The only thing is it's a pretty old property so some facilities in the room need maintainance ( we couldn't switch off bathroom lights the last night)

We were upgraded to a suite room upon check in for a reasonable amount which included breakfast and access to the club lounge. Room was clean and amenities excellent. Convenient location to the city center. Highly recommended