Sofitel Xian on Renmin Square 5 stars

Customer review rating (ALL Rating) 4.9/5 62 reviews

Sofitel Xian on Renmin Square - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • 21 function rooms and a grand theater with 1463 seats

  • 600 available parking space

Our accommodation(s)

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street, Shaanxi
710004 XIAN
China

GPS:34.26509, 108.9578

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  62 reviews

TripAdvisor Rating  4.5/5  3,641 reviews

Great Location in Xian, with awkward chekin in experience

TripAdvisor rating 5.0/5

GRAMATAN30 TripAdvisor review

A great hotel inside the old city wall. The location was really nice. We stayed two nights there in a junior suite on vacation. The room was large and comfortable, but somewhat dated. Breakfast was good and par for the course for that class hotel in China. The check in experience was somewhat awkward and irritating. Although I booked through Accorhotels website the room with breakfast, the person at the reception insisted that breakfast was not included. I had to open the reservation confirmation email from Accorhotels to show her proof that breakfast was included. That was a strange experience, the fact that their system did not show that breakfast was included with the reservation!

Dear GRAMATAN30, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. Please allow me to apologize for the arrival experience. I have talked with relevant departments for our future improvement. At the same time, thank you for your recogntion to other aspects of the stay. It is our tireless pursuit to strive for excellent hotel experience for our guests, and our dedication and efforts will never stop. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager

Amazing stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great service. Staff speaks very well English. Very helpful especially Andy Song. Facility well maintained. Quiet place which is not so easy in a big city like Xi'an. We warmly recommend Sofitel on Renmin square.

Dear Mdm. C., We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is our tireless pursuit to make guests feel welcome and heart-warming. I've shared your comments with the whole team, especially with Andy. We all feel very motivated, thank you. Our dedication and efforts will never stop, and we look forward to welcoming you again in the near future. Sincerely, Vlad Burazor General Manager

Pleasant stay

Customer review rating 4.5/5

Ping Families - Confirmed reviews ALL

Staff are friendly and attentive. Will stay again.

Dear Ping, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to kwow that you've enjoyed your recent stay with us. Your recognition, especially to service, gives us great encouragement and we are deeply appreciative for that. Our dedication and efforts will never stop, and we look forward to welcoming you again in the near future. Sincerely, Vlad Burazor General Manager

Slightly tired business hotel with great staff and nice restaurants

TripAdvisor rating 4.0/5

James G Families - TripAdvisor review

Business hotel on the eastern side of central Xi’an, set in a little enclave of smart conference hotels. We stayed in club rooms on the third floor. These were spacious and well equipped, but rather tired in decor and slightly old-fashioned. Served us perfectly well, but had no views and slightly low ceilings. It felt like this part of the hotel had needed some redecoration for a number of years. The common areas are rather smarter, in a four-star business hotel style. A reasonable pool and gym. Japanese restaurant which serves really pretty good Japanese food and has friendly and professional staff. The highlight for us was the Azur western-style restaurant: see our separate review. The best thing about this hotel is the staff: thoroughly professional, very helpful and friendly. a really nice team. If you can score, a good price at this hotel, then go for it. It’s not a bad place to stay.

Dear James, Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with hotel service and dining experinece. Thank you very much for your recognition and motivation. At the same time, I also pay high attention to your comments on room, and please be rest assured that our efforts will never stop. Once again, thank you for your review. We will keep up our dedication, and look forward to having the opportunity to welcome you again in the future. Yours sincerely, Vlad Burazor General Manager

Excellent service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is very good, especially ventilated, Arranged it for me on the tenth floor, The service on the administrative floor is also particularly good, and the waiter is very concerned about details,Proactive enthusiasm, The environment is also very comfortable, The hotel brought me the welcome fruit, Overall, it's great!

Dear Ms. S., Thank you for choosing Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition gives us great motivation and we are deeply grateful for that. Our dedication and efforts will never stop, and we look forward to welcoming you again in the near future. Sincerely, Vlad Burazor General Manager

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Other web-users rate our hotel

  • 327 reviews 9.2/10 Location
  • 411 reviews 8.2/10 Room
  • 652 reviews 9.4/10 Service
  • 192 reviews 8.2/10 Comfort
  • 184 reviews 9/10 Breakfast
  • 160 reviews 9.1/10 Cleanliness
  • 87 reviews 7.4/10 Food
  • 35 reviews 8.6/10 Pool

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