Sofitel Xian on Renmin Square

Sofitel Xian on Renmin Square 5 stars

Customer review rating (ALL Rating) 4.8/5 133 reviews

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Description

Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • 21 function rooms and a grand theater with 1463 seats

  • 600 available parking space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street, Shaanxi
710004 XIAN
China

  • Bus:  46,603,15,16 Ming Le Yuan

  • subway:  2 Xi Hua Men

  • By plane

    XIANYANG INTL At 40km / 24.85 miles

  • By train

    XIAN STATION At 3km / 1.86 miles

GPS:34.26509, 108.9578

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  133 reviews

TripAdvisor Rating  4.5/5  3,472 reviews

Certificate of excellence 2022

well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

good location and traditionally nice service. Unfortunately the executive floor was closed. I reserved the executive floor... Better to notify guests the closedown of the executive floor so people can plan for that.

Dear Mr. Zhang, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is our continuous efforts to strive for making guests feel welcome and warm-hearted. It gives us great pleasure to know that you are satisfied with hotel service and thank you very much for your encouragement. At the same time, please accept my sincere apology for any inconvenience caused by the temporary closure of Executive Lounge. Thank you again for sharing your experience, and we look forward to having the opportuniy to serve you again in the future.. Sincerely, Sam Gu Resident Manager

Nice location and warm service from the front desk

Customer review rating 4.5/5

Gary Business - Confirmed reviews ALL

Arrived late and special thanks to the front desk staff worked on the late night shift of 20 February, he was very helpful and patient in changing room for me. Very centrally located, rooms are little bit dated, the curtains are not blackout curtains, considering this as a government owned hotel, might be very difficult for the hotel to apply for budget for the renovation in short term. Accor ALL APP is very slow and difficult to use.

Dear Gary, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It gives us great pleasure to know that you are satisfied with the service. I have shared your recognition with the whole team, especially Alvis whom you mentioned. I'm sure that your recognition will encourage us greatly to do it even better, and we are deeply appreciate for it. Curtains that hotel uses are blackout ones. I'm sorry to know that the curtain in the room that you stayed didn't block sunlight completely. Please accept my apology for it and we will look into it. At the same time, I have shared your comment on ALL APP with Accor regional team, and please accept my apology for any inconvenience caused. Thank you again for providing us with the gift of feedback, and we look forward to serving you again in the near future. Sincerely, Sam Gu Resident Manager

Birthday Long Weekend

Customer review rating 5.0/5

Olivia Couples - Confirmed reviews ALL

Thanks the entire team at the hotel for their excellent service. Everyone we interacted with from front desk to housekeeping was pleasant and helpful making our stay in Xi'an relaxed and enjoyable. I believe we were taken care of by May when we checked in (I might have remembered her name incorrectly) and she was really welcoming. The staff member who served us during happy hour each evening (I forget her name) provided excellent service and paid attention to detail. The trip was for my partner's birthday and the hotel staff recognized that and made extra effort to wish him well. The rooms itself was very nice. The bed was huge and extremely comfortable!

Dear Olivia, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Great location and friendly staff!

Customer review rating 4.5/5

Chris M. Couples - Confirmed reviews ALL

We had a fantastic time visiting XiAn made special by the excellent hotel staff. Will on concierge and Sophia on front desk we’re outstanding! They really made us feel welcome and were always on hand to ensure we had an excellent stay. The hotel is nice (a little old) but clean and tidy. The club lounge was a great treat (a little dark, needs some tlc) and they served us a great range of drinks. The breakfast had a nice range of foods offering everyone something nice to start the day off. The hotel location is fantastic and sits inside the city walls and close to many attractions. We would definitely return to stay here.

Dear Mr. m., We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I have shared your comments with our team, especially with Will and Sophia whom you mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Very calm and relaxing. Everything as good quality.

Customer review rating 4.5/5

José M. E. Business - Confirmed reviews ALL

A very friendly experience. I felt home.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

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