Sofitel Xian on Renmin Square Hotel 5 stars

TripAdvisor rating 4.5/5 3,245 reviews
Sofitel Xian on Renmin Square
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Room 1

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Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • 21 functional rooms and a grand theatre with 1463 seats

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street
Shaanxi
710004
xian
china

Tel: +862987928888

Fax: (+86)29/87928400

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus :   46,603,15,16 Ming Le Yuan

  • subway :   2 Xi Hua Men

  • By plane

    XIANYANG INTL At 40km / 24.85 miles

  • By train

    XIAN STATION At 3km / 1.86 miles

GPS :34.26509, 108.9578

Our accommodations

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single beds

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, City Views

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 2 Single beds, Panoramic Views

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, Club Sofitel Access, City / Gardens View

  • Max. number of persons: 3
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 2 Single Size Beds, Club Sofitel Access, City / Gardens View

  • Max. number of persons: 3
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room

  • Max. number of persons: 3
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

APPARTMENT, 1 King Size Bed with Kitchen

  • Max. number of persons: 3
  • Area: From 70
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

LE CHINOIS

Type of cuisine: null

Photo non contractuelle / Strictly non binding

Le Chinois is the most prestigious restaurant in the city. We serve authentic Shaanxi cuisine and contemporary Cantonese cuisine. The Restaurants are located within Renmin Square complex.

AZUR

Type of cuisine: Mediterranean

Photo non contractuelle / Strictly non binding

An all- day restaurant serving the best of Mediterranean and European cuisine. Features an open show kitchen.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BAMBU

Photo non contractuelle / Strictly non binding

The soothing aroma of fresh coffee, specialty teas plus refreshing cocktails and sumptuous snacks amidst the serene and sophisticated ambience of this lobby bar with live entertainment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 6,500

  • Maximum capacity: 1,409 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,616 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,245 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant stay; helpful staff

TripAdvisor rating 4.5/5

charlieliaus2018 Couples - 14/11/2019 TripAdvisor review

We had a very pleasant 5 nights stay.Staff were very heplful responding to our needs. The only thing is it's a pretty old property so some facilities in the room need maintainance ( we couldn't switch off bathroom lights the last night)

Expectations met

TripAdvisor rating 4.5/5

macrosal Family - 07/11/2019 TripAdvisor review

We were upgraded to a suite room upon check in for a reasonable amount which included breakfast and access to the club lounge. Room was clean and amenities excellent. Convenient location to the city center. Highly recommended

Good, generally!

Customer review rating 4.7/5

Alice Business - 04/11/2019 Confirmed reviews ALL

Good!About the food and the service! only the environment need to be improved a little bit! it seems that she is bit by the mosquito.

Dear Alice, Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay an enjoyable one, and thank you for your recognition and motivation. At the same time, we are very sorry to hear abou thte mosquito bite, we sincerely apologize for it and related rectification actions have been carried out. Once again thank you for your review, and we look forward to welcoming you again in the future. Sincerely, Ivy Wang Guest Experience Manager

Excellent Sofitel

TripAdvisor rating 4.5/5

archae01 Couples - 01/11/2019 TripAdvisor review

This is a real Sofitel that provides you with everything that you can expect from this brand. We were completely happy with every aspect of the hotel. We especially liked the Club Lounge and its wonderful staff.

Excellent reception, good accommodation restaurant service and choice food needs improvement

Customer review rating 4.7/5

T C. Couples - 29/10/2019 Confirmed reviews ALL

Reception staff provided friendly and professional greeting Nancy and Daisy need special mention, well done. Restuarant staff from a Western prospective need to clear plates away more quickly and provide service with a smile. Enjoyed our stay Thank You

Excellent location, wonderful hotel

Customer review rating 4.7/5

Jenny Business - 23/10/2019 Confirmed reviews ALL

This hotel is quietly located inside the walled city, only about a 10 minute walk to the Bell Tower and Drum Tower. Rooms are very comfortable, and the staff is great. I highly recommend Koi, the japanese restaurant on site, as well as Cycle, an Italian restaurant about a 7 minute walk away.

Suite was poor quality

Customer review rating 4.7/5

Michael N. Couples - 23/10/2019 Confirmed reviews ALL

Suite smelt of smoke VERY shabby and worn Japanese restaurant was excellent

Dear Mr. n., Thank you for taking the time to tell us about your experience at Sofitel Xian on Renmin Square. I am sorry that the room status did not meet your expectations; please allow me to express my sincerest apologies. However, your recognition to the dining experience in KOI motivates us greatly to do it even better, thank you. We are committed to strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivy Wang Guest Experience Manager

Great hotel and staff

Customer review rating 4.7/5

Anonymous Solo - 10/10/2019 Confirmed reviews ALL

Great service by everyone from front desk, club lounge and bell staff. Room was large and comfortable. Location central and convenient

Nice stay

Customer review rating 4.7/5

Jason Couples - 05/10/2019 Confirmed reviews ALL

Picked due to location and overall positive reviews

Beyond expectation.

Customer review rating 4.7/5

Jeremy Families - 05/10/2019 Confirmed reviews ALL

We were very impressed with the quality of room and club as well as service from staff in the club (lisa, lynn and sunny) and the senior concierge. This was made more apparent when we later stayed in so called 5 star accomodation in beijing where service was terrible and we had to pay extra for everything for my daughter. Well done team. My only criticism was we found the spa pool staff a bit lacking.

Fantastic service

Customer review rating 4.7/5

Dawn Couples - 03/10/2019 Confirmed reviews ALL

We were treated warmly on reception by Angela had a room upgrade which was amazing and breakfast was gorgeous

Excellent hotel

TripAdvisor rating 4.5/5

Passenger47480743116 Couples - 29/09/2019 TripAdvisor review

Friendly and k knowledgeable staff about 1 and a half miles from Muslim street and drum / bell towers and about 45.minute drive from Terracotta warriors Buffet restaurant was excellent with lots of choice and lots of space. Restaurent price includes unlimited soft drinks and Tin tao beer

Terrible smell of smoke in our suite

TripAdvisor rating 4.5/5

SW_Bow Couples - 25/09/2019 TripAdvisor review

My husband and I stayed two nights in the Sofitel as part of our honeymoon. We had a bad experience, mainly because the suite we stayed in smelled of cigarette smoke. The air con was blowing out a constant smoke smell that made us wake up at night and even get sick from it, nauseas and scratchy throat feeling. When we complained to staff they seemed to ignore us saying that “this is a non-smoking Hotel”. I have never experienced anything like it and i travel a lot. It was very bad for our health and effected the rest of our honeymoon in China. Also, we never received the honeymoon surprise the receptionist promised us at check in. Plus the same receptionist mislead us the whole upgrade to the suite room which was more expensive than she had explained.

Dear SW_Bow, Thank you for taking the time to tell us about your experience at Sofitel Xian on Renmin Square. I am sorry that the stay did not meet your expectations; please allow me to express my sincerest apologies. We are committed to strive to provide a superior experience for every customer; therefore your feedback is very important to us. Please be rest assured that our efforts will never stop and we are taking the appropriate measures for utmost improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivy Wang Guest Experience Manager
Customer review rating 4.7/5

Anonymous Couples - 16/09/2019 Confirmed reviews ALL

The hotel was in a good location and overall the room was nice. Chocolates on the bed was a nice touch. However, toilets could do with some upgrades. Even something as minor as replacing the toilet seats would make the bathrooms look less run down. Additionally, the check in process is exceptionally long - and checking in online beforehand makes no difference in how long this takes.

smooth service

Customer review rating 4.7/5

Daryl G. Business - 06/09/2019 Confirmed reviews ALL

fast checkin, good room, smooth service BUT.... I travel a lot so I use Agoda booking service because I can out together a multicity trip with multiple hotel bookings in one place. I expect to be able to accrue club points, but this is not the case. Instead you want me to waste time booking individual hotels in individual cities on a web site that is clunky and slow. This makes the value of your rewards program useless, not juts for Sofitel, but across the entire group. This policy destroys customer loyalty.

The hotel amenities and staff were excellent

Customer review rating 4.7/5

Chris F. Business - 04/09/2019 Confirmed reviews ALL

The club lounge staff were delightful, but all the staff really went out of their way to help and make our stay memorable

nice hotel

Customer review rating 4.7/5

H. Business - 20/08/2019 Confirmed reviews ALL

friendly staff,eps. ms.daisy,ms.may and con.elvis liu

Excellent hotel in downtown

Customer review rating 4.7/5

Prashanth A. Families - 15/08/2019 Confirmed reviews ALL

Room is beautiful for families. Staff is extremely helpful. Lots of restaurants nearby.

Great experience from start to finish

Customer review rating 4.7/5

Ian O. Business - 13/08/2019 Confirmed reviews ALL

From the moment you arrive at the hotel until you leave the staff are very courteous, attentive, and willing to assist you with any need. At the reception desk the staff were very quick in dealing with check-in/out and they also provided a currency exchange. The room staff were always pleasant to deal with, the staff at the concierge desk were always helpful. The breakfast/dinner service was always a great experience, an array of local and western cuisine was available.

Great stay

Customer review rating 4.7/5

Xian Q. Solo - 11/08/2019 Confirmed reviews ALL

The lady who help me at the front desk was extremely nice and sweet! Great stay! Many appreciates

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