Sofitel Xian on Renmin Square Hotel 5 stars

Customer review rating 4.7/5 2,671 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Xian on Renmin Square
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Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • 21 function rooms and a grand theater with 1463 seats

  • 600 available parking space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Bicycles rental
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business center with support staff
Information message

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street
Shaanxi
710004
xian
china

Tel: +862987928888

Fax: (+86)29/87928400

Check-in from 14h00

Check out up to 12h00

  • Bus :  46,603,15,16 Ming Le Yuan

  • subway :  2 Xi Hua Men

  • By plane

    XIANYANG INTL At 40km / 24.85 miles

  • By train

    XIAN STATION At 3km / 1.86 miles

GPS :34.26509, 108.9578

Our accommodations

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single beds

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, City Views

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 2 Single beds, Panoramic Views

  • Max. number of persons: 3
  • Area: From 44 / 474 sq ft
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

LE CHINOIS

Type of cuisine: null

Le Chinois is the most prestigious restaurant in the city. We serve authentic Shaanxi cuisine and contemporary Cantonese cuisine. The Restaurants are located within Renmin Square complex.

AZUR

Type of cuisine: Mediterranean

An all- day restaurant serving the best of Mediterranean and European cuisine. Features an open show kitchen.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR BAMBU

Non contractual photo

The soothing aroma of fresh coffee, specialty teas plus refreshing cocktails and sumptuous snacks amidst the serene and sophisticated ambience of this lobby bar with live entertainment.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 6,500

  • Maximum capacity: 1,409 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,671 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,383 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay, best breakfast.

Customer review rating 4.7/5

祝. Business - 19/07/2020 Confirmed reviews ALL

The room was very good especially the bathroom, and they also provide same small thing like paperclip or stapler, this is useful for my work.

Dear Mr. Z., Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to hotel service, gives us great motivation to do it even better, and we are deeply grateful for that. We will keep it up and look forward to welcoming you again in the near future. Sincerely, Sam Gu Resident Manager

A very warm welcome, and a very enjoyable as always

Customer review rating 4.7/5

Eddie B. (. E. M. B. Business - 09/01/2020 Confirmed reviews ALL

A very enjoyable experience, the same as always. I would the Sofitel Xi'an management team to personally recognize the staff in the Sofitel Club Lounge, each and everyone makes my stay very special, A very big thank you and looking forward to seeing them again upon my arrival this coming Friday 10th January 2020.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. It has been our continuous efforts all along to strive for excellent guest experience, and your recognition motivates us greatly to do it even better. Thank you. Please be rest assured that I've shared your kind and encouraging feedback with the whole team, especially with the Club team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Gu Resident Manager

Xian Sofitel Stay

TripAdvisor rating 4.5/5

janetU5882EN Family - 07/01/2020 TripAdvisor review

Our family group of 8 were extremely satisfied with our recent stay at the Sofitel in Xian. We had 3 junior suites booked and they did not disappoint. We came in the low season and it was fantastic value especially with daily Club access for evening cocktails and light supper during our stay. Would definitely return to stay at the Sofitel in Xian again.

One of my best hotel experience this year

TripAdvisor rating 4.5/5

123FL77 Business - 22/12/2019 TripAdvisor review

The hotel location is really nice in the middle of the city. I've been really impressed by the quality and size of the room. Above all, it was the staffs that pleased me the most... really professional and friendly. Long time I did not experience such a standard in China. Trully recommend!

Amazing hospitality and hotel services

Customer review rating 4.7/5

Ivy S. Friends - 18/12/2019 Confirmed reviews ALL

Dear General Manager, I and my cousin Ms Wong stayed in Sofitel Hotel at Renminsquare Xian from 12 to 16 Dec 2019 in Rm 5832. This amazing travel experience started even before I got on my flight. I called the hotel to confirm the reservation for a twin bed room. My called was timely picked up by a front desk manager 兀香小姐(Nancy). She patiently listened to my request with my limited spoken mandarin. She also informed me the details of my booking and provided information for upgrading to junior suite S. we could enjoy breakfast and the Sofitel Club service. We are S. glad that we decided on the upgrade. The club lounge gave us S. much convenience especially for us who are not  big eaters. Nancy is very kind to add me in her We Chat. She has also arranged hotel pick up for us from the airport(within 10 mins of my request). It had made things S. much easier for someone like me who come to Xian for the first time. Upon arrival at hotel, we warmly welcomed by 2 gentlemen at the Concierge. 梁康瑋( Mr Will Liang)and 楊鑫(Mr Andy Yang). They did not just helped us with the luggage. Mr Liang helped us to book one day tour and musical, showed us the sights nearby and the food we could try. Mr Liang  even went over the board to help me download DiDi taxi App and how to use WeChat pay( got the App but use it in China for the first time). I felt like  people in Xian.  He also gave me his mobile no for us to call him in case if need while we were out. I must congratulate you to have such high quality hotel personnels who made guests S. much welcome and S. forthcoming in helping out the guest with enthusiasm and professionalism. We would like to express our sincere appreciation to Nancy, Mr Liang and Andy. We are S. happy with the hotel that we joined the Accor Life Limitess. We  would like to come back again very much to enjoy your hotel service and see more of Xian. It has be a very memorable experience staying in Sofitel. Ivy

Dear Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. We are deeply appreciative of your kind and encouraging feedback regarding your recent stay with us. I've shared your feedback with the whole team, especially with Nancy, Will and Andy. We all feel very motivated, thank you. Our efforts in striving for excellent guest experience never stop, and we look forward to having the opportunity to welcome you and your family again in the near future. Sincerely, Sam Gu Resident Manager

Great stay with excellent staff

Customer review rating 4.7/5

Pierre T. Business - 16/12/2019 Confirmed reviews ALL

Perfect 1 night stop in XiAn. Sheila at the front desk was great. Very profesionnal and helpful.

Dear Pierre, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It gives us great pleasure to know that you've enjoyed your recent stay with us. I have shared your comments with our team, especially with Sheila. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Gu Resident Manager

Exceptional attention to guest satisfaction!

Customer review rating 4.7/5

R.n. Couples - 16/12/2019 Confirmed reviews ALL

Extremely satisfied with staff attention to our needs. High end room appointments. Excellent food.

Dear R.N, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, and we are deeply appreciative of it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Gu Resident Manager

Very happy with the service

Customer review rating 4.7/5

A. C. Families - 01/12/2019 Confirmed reviews ALL

At check in the staff noticed we had a child with us, she sent a free extra bed for us. The breakfast buffet spread is very good too, widely spread. This made our time in Xi'an more memorable.

Dear A., We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It gives us great pleasure to know that you and your family have enjoyed your recent stay with us. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivy Wang Guest Experience Manager
Customer review rating 4.7/5

Wen H. Families - 29/11/2019 Confirmed reviews ALL

The facilities are modern and the service is first class!

Dear Mr. h., Thank you for choosing Sofitel Xi'an on Renmin Square, and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to hotel service, motivates us greatly to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Sincerely, Ivy Wang Guest Experience Manager

Pleasant stay; helpful staff

TripAdvisor rating 4.5/5

charlieliaus2018 Couples - 14/11/2019 TripAdvisor review

We had a very pleasant 5 nights stay.Staff were very heplful responding to our needs. The only thing is it's a pretty old property so some facilities in the room need maintainance ( we couldn't switch off bathroom lights the last night)

Expectations met

TripAdvisor rating 4.5/5

macrosal Family - 07/11/2019 TripAdvisor review

We were upgraded to a suite room upon check in for a reasonable amount which included breakfast and access to the club lounge. Room was clean and amenities excellent. Convenient location to the city center. Highly recommended

Good, generally!

Customer review rating 4.7/5

Alice Business - 04/11/2019 Confirmed reviews ALL

Good!About the food and the service! only the environment need to be improved a little bit! it seems that she is bit by the mosquito.

Dear Alice, Thank you for choosing Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay an enjoyable one, and thank you for your recognition and motivation. At the same time, we are very sorry to hear abou thte mosquito bite, we sincerely apologize for it and related rectification actions have been carried out. Once again thank you for your review, and we look forward to welcoming you again in the future. Sincerely, Ivy Wang Guest Experience Manager

Excellent Sofitel

TripAdvisor rating 4.5/5

archae01 Couples - 01/11/2019 TripAdvisor review

This is a real Sofitel that provides you with everything that you can expect from this brand. We were completely happy with every aspect of the hotel. We especially liked the Club Lounge and its wonderful staff.

Excellent reception, good accommodation restaurant service and choice food needs improvement

Customer review rating 4.7/5

T C. Couples - 29/10/2019 Confirmed reviews ALL

Reception staff provided friendly and professional greeting Nancy and Daisy need special mention, well done. Restuarant staff from a Western prospective need to clear plates away more quickly and provide service with a smile. Enjoyed our stay Thank You

Excellent location, wonderful hotel

Customer review rating 4.7/5

Jenny Business - 23/10/2019 Confirmed reviews ALL

This hotel is quietly located inside the walled city, only about a 10 minute walk to the Bell Tower and Drum Tower. Rooms are very comfortable, and the staff is great. I highly recommend Koi, the japanese restaurant on site, as well as Cycle, an Italian restaurant about a 7 minute walk away.

Suite was poor quality

Customer review rating 4.7/5

Michael N. Couples - 23/10/2019 Confirmed reviews ALL

Suite smelt of smoke VERY shabby and worn Japanese restaurant was excellent

Dear Mr. n., Thank you for taking the time to tell us about your experience at Sofitel Xian on Renmin Square. I am sorry that the room status did not meet your expectations; please allow me to express my sincerest apologies. However, your recognition to the dining experience in KOI motivates us greatly to do it even better, thank you. We are committed to strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivy Wang Guest Experience Manager

Great hotel and staff

Customer review rating 4.7/5

Anonymous Solo - 10/10/2019 Confirmed reviews ALL

Great service by everyone from front desk, club lounge and bell staff. Room was large and comfortable. Location central and convenient

Nice stay

Customer review rating 4.7/5

Jason Couples - 05/10/2019 Confirmed reviews ALL

Picked due to location and overall positive reviews

Beyond expectation.

Customer review rating 4.7/5

Jeremy Families - 05/10/2019 Confirmed reviews ALL

We were very impressed with the quality of room and club as well as service from staff in the club (lisa, lynn and sunny) and the senior concierge. This was made more apparent when we later stayed in so called 5 star accomodation in beijing where service was terrible and we had to pay extra for everything for my daughter. Well done team. My only criticism was we found the spa pool staff a bit lacking.

Fantastic service

Customer review rating 4.7/5

Dawn Couples - 03/10/2019 Confirmed reviews ALL

We were treated warmly on reception by Angela had a room upgrade which was amazing and breakfast was gorgeous

Our most recent 20 reviews

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