Sofitel Xian on Renmin Square

good location and traditionally nice service. Unfortunately the executive floor was closed. I reserved the executive floor... Better to notify guests the closedown of the executive floor so people can plan for that.

Arrived late and special thanks to the front desk staff worked on the late night shift of 20 February, he was very helpful and patient in changing room for me. Very centrally located, rooms are little bit dated, the curtains are not blackout curtains, considering this as a government owned hotel, might be very difficult for the hotel to apply for budget for the renovation in short term. Accor ALL APP is very slow and difficult to use.

Thanks the entire team at the hotel for their excellent service. Everyone we interacted with from front desk to housekeeping was pleasant and helpful making our stay in Xi'an relaxed and enjoyable. I believe we were taken care of by May when we checked in (I might have remembered her name incorrectly) and she was really welcoming. The staff member who served us during happy hour each evening (I forget her name) provided excellent service and paid attention to detail. The trip was for my partner's birthday and the hotel staff recognized that and made extra effort to wish him well. The rooms itself was very nice. The bed was huge and extremely comfortable!

This is the worst 5 star I have ever been to. I'm not sure why it's called a 5 star. It is rather a 2.5 star. This is only because the staff were very nice and helpful. The building and facilities are very old and tired. Room quality is abysmal with patch and paint work very visible. It smelt badly and the toilet was in a very poor state with instructions on how to flush it. I could see dirt up the ceiling, lying down from my bed. It was an unbelievably poor experience and I had to leave after one night and cut short my 5 night stay to find a better place to lay my head. I chose Sofitel because I have been to other Sofitel hotels and know the quality they provide. Unfortunately I had just arrived from one 5 star hotel and this felt like a nightmare. If you plan to visit the Sofitel at Renmin Square in Xi'an, then think again. If you just want somewhere with a good location and don't care about 5 star services then ignore this review.

Excellent service and very nice people from all the stuff at 11 floor sofitel in special Jennifer for be friendly with us. FOOD AND drinks very good quality, room very clean, I will back for sure. Location perfect.