Sofitel Xian on Renmin Square

Sofitel Xian on Renmin Square 5 stars

Customer review rating (ALL Rating) 4.8/5 87 reviews

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Hotel extras

  • Centrally located within city walls near the bell and drum towers

  • 40,000m² of fountain landscaped garden

  • Enjoy a show at our very own theatre

  • 21 function rooms and a grand theater with 1463 seats

  • 600 available parking space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Xian on Renmin Square

319 Dong Xin Street, Shaanxi
710004 XIAN
China

GPS:34.26509, 108.9578

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  87 reviews

TripAdvisor Rating  4.5/5  3,473 reviews

well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

good location and traditionally nice service. Unfortunately the executive floor was closed. I reserved the executive floor... Better to notify guests the closedown of the executive floor so people can plan for that.

Dear Mr. Zhang, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is our continuous efforts to strive for making guests feel welcome and warm-hearted. It gives us great pleasure to know that you are satisfied with hotel service and thank you very much for your encouragement. At the same time, please accept my sincere apology for any inconvenience caused by the temporary closure of Executive Lounge. Thank you again for sharing your experience, and we look forward to having the opportuniy to serve you again in the future.. Sincerely, Sam Gu Resident Manager

Nice location and warm service from the front desk

Customer review rating 4.5/5

Gary Business - Confirmed reviews ALL

Arrived late and special thanks to the front desk staff worked on the late night shift of 20 February, he was very helpful and patient in changing room for me. Very centrally located, rooms are little bit dated, the curtains are not blackout curtains, considering this as a government owned hotel, might be very difficult for the hotel to apply for budget for the renovation in short term. Accor ALL APP is very slow and difficult to use.

Dear Gary, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It gives us great pleasure to know that you are satisfied with the service. I have shared your recognition with the whole team, especially Alvis whom you mentioned. I'm sure that your recognition will encourage us greatly to do it even better, and we are deeply appreciate for it. Curtains that hotel uses are blackout ones. I'm sorry to know that the curtain in the room that you stayed didn't block sunlight completely. Please accept my apology for it and we will look into it. At the same time, I have shared your comment on ALL APP with Accor regional team, and please accept my apology for any inconvenience caused. Thank you again for providing us with the gift of feedback, and we look forward to serving you again in the near future. Sincerely, Sam Gu Resident Manager

Birthday Long Weekend

Customer review rating 5.0/5

Olivia Couples - Confirmed reviews ALL

Thanks the entire team at the hotel for their excellent service. Everyone we interacted with from front desk to housekeeping was pleasant and helpful making our stay in Xi'an relaxed and enjoyable. I believe we were taken care of by May when we checked in (I might have remembered her name incorrectly) and she was really welcoming. The staff member who served us during happy hour each evening (I forget her name) provided excellent service and paid attention to detail. The trip was for my partner's birthday and the hotel staff recognized that and made extra effort to wish him well. The rooms itself was very nice. The bed was huge and extremely comfortable!

Dear Olivia, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Sam Gu Resident Manager

Watch out for Sofitel Renmin Square!

TripAdvisor rating 2.0/5

mkmireku Families - TripAdvisor review

This is the worst 5 star I have ever been to. I'm not sure why it's called a 5 star. It is rather a 2.5 star. This is only because the staff were very nice and helpful. The building and facilities are very old and tired. Room quality is abysmal with patch and paint work very visible. It smelt badly and the toilet was in a very poor state with instructions on how to flush it. I could see dirt up the ceiling, lying down from my bed. It was an unbelievably poor experience and I had to leave after one night and cut short my 5 night stay to find a better place to lay my head. I chose Sofitel because I have been to other Sofitel hotels and know the quality they provide. Unfortunately I had just arrived from one 5 star hotel and this felt like a nightmare. If you plan to visit the Sofitel at Renmin Square in Xi'an, then think again. If you just want somewhere with a good location and don't care about 5 star services then ignore this review.

Dear guest, Thank you for providing us with the gift of feedback. I'm sorry to know that the stay didn't meet your expectation. Our efforts in striving for excellent hotel experience will never stop, and we will continue and enhance our efforts in all areas such as service, cleanliness, F&B, maintenance, safety etc. Wish you all the very best. Kind regards, Sam Gu Resident Manager

Best service at lounge.

TripAdvisor rating 5.0/5

Jose P Friends getaway - TripAdvisor review

Excellent service and very nice people from all the stuff at 11 floor sofitel in special Jennifer for be friendly with us. FOOD AND drinks very good quality, room very clean, I will back for sure. Location perfect.

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Other web-users rate our hotel

  • 379 reviews 9.5/10 Location
  • 399 reviews 8.2/10 Room
  • 690 reviews 9.3/10 Service
  • 209 reviews 9.1/10 Breakfast
  • 190 reviews 8.7/10 Comfort
  • 96 reviews 8.5/10 Cleanliness
  • 42 reviews 8/10 Pool

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