professonal staff always ready to help if necessary. A huge garden site to rest on the evenig and have a talk with friends. A art deco envronnement that is marvellous in furniture. The hotel is inside all accor hotels site, not long from all accomodations (subway, bank, bus, taxi).

Very good rooms and a very Chinese clientele in this well located hotelGood breakfastReception was helpful to order taxis for the airport which were on time and at the indicated priceThe history of the hotel is still discernable and it is part of the experience

Nice rooms and staying away from traffic noise. Bedding is comfortable. Breakfast is OK needs upgraded. Morning coffee is not up to standard. Internet quality is average and should be at higher speed.

it's to bad we could only stay 1 night. alittle better than the one in Beijing .clean, quiet, good price. loved it. location was close to the city wall. breakfest buffet catered to a variety of nationalities. god food.

Very satisfied, especially for the service at the reception desk (special compliments to Ms. Lora and Ms. Lola) and for the very high quality of breakfast. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Very central location, easy walking distance to many sights within the city wall area, and easy to hail a cab to further distances. Many food options nearby and on property. Unfortunately the delicious Brazilian BBQ is no longer there (now replaced with a Japanese restaurant).

Stayed for two nights. The room seemed big and very good value for your money with nice rooms Location was good, near bell tower and just a short walk to city centre. I could walk every were, very good staff, English was great no problems best location in Xian for me. .

We here for two nights. We had 2 rooms, one for my husband and myself and the other for our daughter. The bed was the biggest bed I had ever seem. The room was great. There was plenty of room for my husband and myself. The breakfast was great and location was brilliant.

Rooms are OK, hotel is in a quiet area which is good. It is a bit of a walk to get to the main attraction areas. There was no welcome drink voucher or any mention about it. You have to have a drink in the Sofitel which was very expensive. Would choose somewhere else closer to the main centre next time. Can't quite work out what I'm supposed to get anymore and what type of welcome I should be receiving. The Sofitel at Guangzhou made me feel ultra welcome, provided a small amount of fruit in the room and 2 drinks vouchers without even having to ask. Wish they were all like that (they should be)

The hotel is part of a hotel complex sorrounding a nice park. Rooms are quiet although the hotel has a very central location. Staff was excellent and very helpful. Breakfast offered a large variaty of dishes.

I wish to extend my appreciation especially to the front desk supervisor whom I unfortunately forgotten her name. I checked in on 8 June 2017 at around 11-12 pm and was warmly welcomed by her. She could speak excellent English which was such a relief and a pleasant change. Being a platinum holder, she immediately recognised the status and acknowledged me with the expected platinum treatment. She made my stay at Grand Mercure Xian on Renmin Square a memorable and pleasant one. If Accor continue to have such excellent front desk employees, I am sure it will take your business far. Can you please extend my gratitude and appreciation to her. Regards, Swan Ng

Had an amazing time in Xi'an and the hotel was fantastic. Great room, clean, well maintained, good facilities. The breakfast was outstanding, spoiled for choice from local to international breakfast options. Whilst it is a little off the town centre, it is just an easy, 20 min walk and the daily breakfast alone is worth staying at this hotel. The staff was very friendly and helpful and I would certainly stay here again on our next trip, which we are already planning.

Lovely clean rooms with large bathroom and comfortable beds. Very good breakfast with plenty of choice - even for a fussy 12 year old. The front desk staff were so friendly and helpful and professional. I would definitely return and would recommend.

below our expectation.if you are looking for quiet rendezvous then good..But we expect somewhere near shopping centres with different grades of things to buy. The staff is neutral and appear inpatient with our questions..you have to read up to help yourself. breakfast is about 3 star standard.bath tap leaking but i did not complain.

The hotel is located in a square with very nice surrounds. The gardens are well kept and it is quite pleasant walking around. The service : check in, restaurants, front door are very good. We ate dinner at Churrascho, Brazilian BBQ which was very good. Louis the Chef/Manager is an excellent host and attends to our needs personally. Thank you Louis. All in a very pleasant and enjoyable stay.