Grand Mercure Xian Renmin Square

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Grand Mercure Xian Renmin Square

Customer review rating (ALL Rating) 4.5/5 106 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • enjoy 600 pax show in our own grand theatre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Xian Renmin Square

319 Dongxin Street, Shaanxi Province
710004 XIAN
China

  • By plane

    Xianyang Intl At 20km / 12.43 miles

GPS:34.26627, 108.958068

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Meeting rooms

57 Cafe Non contractual photo

57 Cafe is offering Chinese and Western breakfast buffet

Our accommodation(s)

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtub The 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

Our guest reviews

Our guest reviews for
Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

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ALL Rating  4.5/5  106 reviews

TripAdvisor Rating  4.0/5  1,225 reviews

good living experience, bad check in experience

Customer review rating 4.0/5

Frank X. Families - Confirmed reviews ALL

Basically, the overall experience is good and I enjoyed the benefit of upgrade the room. However, the check-in experience is terrible. My aunt just stood at the front desk for half an hour until she got serviced despite her multiple requests of checking in.

Bad choose

Customer review rating 1.5/5

D. L. Business - Confirmed reviews ALL

Hard to find the location of hotel. Room is very very small Breakfast is very limited

well located

Customer review rating 4.5/5

Aaron Z. Business - Confirmed reviews ALL

clean, downtown

Good location plus excellent service

Customer review rating 5.0/5

Zijun L. Solo - Confirmed reviews ALL

The reception named Miss L. was very professional and considerate in Grand Mercure.and the room was spacious and quiet.highly recommend

Good hotel that needs to be upgraded anyway

TripAdvisor rating 3.0/5

Teoh S Families - TripAdvisor review

It is one of the three hotels in that site. Dim signboard lighting made it kind of vague to identify the hotels . Reception service was good though the staffs' English proficiency could still he improved.

Dear Teoh S, Thank you for providing us with the gift of feedback. We are very sorry that the recent stay didn't meet your expectation, please allow me to express my sincere apologies for it. We have been conducting English training for our FO team and F&B team for several batches, and we will continue and enhance our efforts in it. I've also shared your comment on the signboard lighting with hotel management. Our efforts in striving for excellent guest experience never stop, and we look forward to having the opportunity to better serve you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

excellent

TripAdvisor rating 5.0/5

Culture39723498052 Friends getaway - TripAdvisor review

professonal staff always ready to help if necessary. A huge garden site to rest on the evenig and have a talk with friends. A art deco envronnement that is marvellous in furniture. The hotel is inside all accor hotels site, not long from all accomodations (subway, bank, bus, taxi).

Chinese atmosphere

TripAdvisor rating 5.0/5

18marclo Families - TripAdvisor review

Very good rooms and a very Chinese clientele in this well located hotelGood breakfastReception was helpful to order taxis for the airport which were on time and at the indicated priceThe history of the hotel is still discernable and it is part of the experience

A quiet place

TripAdvisor rating 4.0/5

Arthur C Solo travel - TripAdvisor review

Nice rooms and staying away from traffic noise. Bedding is comfortable. Breakfast is OK needs upgraded. Morning coffee is not up to standard. Internet quality is average and should be at higher speed.

great hotel

TripAdvisor rating 5.0/5

Cheryl P Couples - TripAdvisor review

it's to bad we could only stay 1 night. alittle better than the one in Beijing .clean, quiet, good price. loved it. location was close to the city wall. breakfest buffet catered to a variety of nationalities. god food.

excellent hotel

TripAdvisor rating 5.0/5

Excursion46584221820 Business - TripAdvisor review

Very satisfied, especially for the service at the reception desk (special compliments to Ms. Lora and Ms. Lola) and for the very high quality of breakfast. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Great location

TripAdvisor rating 4.0/5

gigglingone Business - TripAdvisor review

Very central location, easy walking distance to many sights within the city wall area, and easy to hail a cab to further distances. Many food options nearby and on property. Unfortunately the delicious Brazilian BBQ is no longer there (now replaced with a Japanese restaurant).

Nice hotel with great location

TripAdvisor rating 4.0/5

mohd_haqimi Couples - TripAdvisor review

Stayed for two nights. The room seemed big and very good value for your money with nice rooms Location was good, near bell tower and just a short walk to city centre. I could walk every were, very good staff, English was great no problems best location in Xian for me. .

Dear mohd_haqimi, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are very glad to know that you've enjoyed your recent stay with us. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Great rooms.

TripAdvisor rating 5.0/5

Vagoopy Families - TripAdvisor review

We here for two nights. We had 2 rooms, one for my husband and myself and the other for our daughter. The bed was the biggest bed I had ever seem. The room was great. There was plenty of room for my husband and myself. The breakfast was great and location was brilliant.

Dear Vagoopy, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you and your family find your recent stay enjoyable. Your recognition motivates us greatly to do it even better, thank you. Merry Christmas and Happy New Year, and we look forward to welcoming you and your family again in the near future. Yours sincerely, Rudy Rodas General Manager

Limited Facilities

TripAdvisor rating 3.0/5

AndyKenn Families - TripAdvisor review

Rooms are OK, hotel is in a quiet area which is good. It is a bit of a walk to get to the main attraction areas. There was no welcome drink voucher or any mention about it. You have to have a drink in the Sofitel which was very expensive. Would choose somewhere else closer to the main centre next time. Can't quite work out what I'm supposed to get anymore and what type of welcome I should be receiving. The Sofitel at Guangzhou made me feel ultra welcome, provided a small amount of fruit in the room and 2 drinks vouchers without even having to ask. Wish they were all like that (they should be)

Dear AndyKenn, Thank you for providing us with the gift of feedback. We are very sorry for failing to make you feel welcome, especially in the situation that you are our Le Club AccorHotels silver member. Welcome drink voucher is one of the benefits for Le Club AccorHotels silver members and above, and we express our welcome through it. You are absolutely right, we should have provided it without being asked. I've had a talk regarding this case with my team and thank you for pointing out our areas for improvement. It is still our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manager

Quite hotel in central location

TripAdvisor rating 5.0/5

139christianes Families - TripAdvisor review

The hotel is part of a hotel complex sorrounding a nice park. Rooms are quiet although the hotel has a very central location. Staff was excellent and very helpful. Breakfast offered a large variaty of dishes.

Dear 139christianes, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, gives us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Welcoming and Excellent Stay

TripAdvisor rating 5.0/5

564swann Couples - TripAdvisor review

I wish to extend my appreciation especially to the front desk supervisor whom I unfortunately forgotten her name. I checked in on 8 June 2017 at around 11-12 pm and was warmly welcomed by her. She could speak excellent English which was such a relief and a pleasant change. Being a platinum holder, she immediately recognised the status and acknowledged me with the expected platinum treatment. She made my stay at Grand Mercure Xian on Renmin Square a memorable and pleasant one. If Accor continue to have such excellent front desk employees, I am sure it will take your business far. Can you please extend my gratitude and appreciation to her. Regards, Swan Ng

Dear Mrs. Swan, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Your kind comments give us great encouragement and we are truly grateful for it. The staff you mentioned in your review is Ms. Lola Sun. We all feel very motivated to do it even better, and thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Great Hotel, Friendly Staff, Excellent Breakfast

TripAdvisor rating 5.0/5

683ulrichv Couples - TripAdvisor review

Had an amazing time in Xi'an and the hotel was fantastic. Great room, clean, well maintained, good facilities. The breakfast was outstanding, spoiled for choice from local to international breakfast options. Whilst it is a little off the town centre, it is just an easy, 20 min walk and the daily breakfast alone is worth staying at this hotel. The staff was very friendly and helpful and I would certainly stay here again on our next trip, which we are already planning.

Family Stay

TripAdvisor rating 5.0/5

Paula U Families - TripAdvisor review

Lovely clean rooms with large bathroom and comfortable beds. Very good breakfast with plenty of choice - even for a fussy 12 year old. The front desk staff were so friendly and helpful and professional. I would definitely return and would recommend.

holiday distinction.

TripAdvisor rating 3.0/5

HenryT1559 Friends getaway - TripAdvisor review

below our expectation.if you are looking for quiet rendezvous then good..But we expect somewhere near shopping centres with different grades of things to buy. The staff is neutral and appear inpatient with our questions..you have to read up to help yourself. breakfast is about 3 star standard.bath tap leaking but i did not complain.

Dear Henry T, Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. I'm sorry that we didn't bring you an enjoyable stay during your recent visit to Xi'an. 5 minutes walk from the hotel there are several shopping malls, but I do pay high attention to your comments on our ambassadors. Would it be possible for me to get some more detailed comments in this aspect so that we could review ourselves? And, would it also be possible for me to get the room number of your recent stay so that we could have a closer look at the bath tap leaking issue you mentioned? Sincerely look forward to your reply. Yours sincerely, Rudy Rodas General Manager

Very good hotel

TripAdvisor rating 5.0/5

James H Friends getaway - TripAdvisor review

The hotel is located in a square with very nice surrounds. The gardens are well kept and it is quite pleasant walking around. The service : check in, restaurants, front door are very good. We ate dinner at Churrascho, Brazilian BBQ which was very good. Louis the Chef/Manager is an excellent host and attends to our needs personally. Thank you Louis. All in a very pleasant and enjoyable stay.

Dear James H, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to read your feedback! I've shared your comments with my team, and in particular with Louis, and we all feel very motivated. Thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

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