Grand Mercure Xian Renmin Square

The hotel definitely has a 1950s luxury vibe, it's a part of a large Renmin Square hotel complex that share some facilities (notably a great swimming pool in the next building). The location is great, walking distance to the city centre and like 7 min from metro. The hotel made a mistake in a my booking and upgraded me to a suite as a result (which was nice but that room was not ready so I had to wait). The suite was nice, with a comfortable bed and pretty much twice everything I needed. Also two wifis - only the Renmin one worked, the hotel one recommended by reception did not work at all. The room had like 20 switches next to the bed, I picked the 'Night' one - bad surprise, it also switches off the bedside socket so I woke up to a discharged phone.

This hotel is located away from noisy roads but within a short drive /cycle to the city walls, a great food market, bell tower etc. it is an hour by taxi to Terracotta Army Museum and the reception is very helpful with arranging taxi that can take you there and back. My room had and amazing bathroom and very comfortable bed. Wifi like elsewhere in China doesn't give you access to western search engine websites, emails, news websites. There was one western tv channel. The garden and area outside of the hotel is a little dark and depopulated but I wasn't looking for a vibrant city life, so I didn't mind. I appreciated it as I could sleep better when it was so quiet. The hotel is a little outdated but everything was clean and functioning very well.

Fantastic place to be. In the middle of a noicy city lies this hotel in a silent area. We got a warm welcome at the reception (kathy) and concierge. Special thanks to the staff of the business center, whereof anna meng, who served us well in rebooking our travelplan

We’d like to express our gratitude to the Grand Mercury for the excellent service that they provided during our 3-day stay in the hotel! The staff were considerate and helpful, ready to satisfy our wishes and sort things out. The room was spotlessly clean, and the meals - delicious! Thanks for making us feel welcome in Xi’an!

Is not the first time I go that hotel, just for business my company sent me there for 8 times per year. Is always the same, old structure, dirty kettles, dirty bathrooms, used bath amenities..... The worst is the wifi. If I am on a business trip I need a stable internet connection and regrettably they don't give a.... About that. They simple reply is "you can come to the lobby to use wifi" 😂 Is incredible the way how they run hotel business.