Novotel Mexico City World Trade Center 4 stars

Customer review rating (ALL Rating) 4.4/5 226 reviews

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Novotel Mexico City World Trade Center - Image 1
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AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez, 03100 MEXICO CITY, Mexico

Description

Hotel extras

  • Panoramic views of the Polyforum Siqueiros

  • Panoramic views of the WTC

  • Only 109 yards (100 meters) from the Pepsi Center

  • In Colonia Del Valle, an area with cafes, galleries, eateries and art.

  • 1.9 miles (3 km) from Zona Rosa and Av. de la Reforma

Our accommodation(s)

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Hotel location

Novotel Mexico City World Trade Center

AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez
03100 MEXICO CITY
Mexico

GPS:19.3933486, -99.1723636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

DELIA BISTRO

DELIA

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  226 reviews

Not worth it

Customer review rating 0.5/5

Julia D. Business - Confirmed reviews ALL

For the price the rooms are extremely tiny. Shower pressure was not there and the water temperature was not consistent. Some days being extremely hot and other days cold with no change. My toilet was broken every day and I had to call maintenance to fix it every day. Was only offered a new room on my last night but was not worth it since I was leaving the next morning. When I spoke with management they said that I didnt allow maintenance in the room to fix the toilet which was a lie since I was working from inside the room the entire stay and not once did I tell them they couldnt come into the room to fix the one thing I need

Dear Julia D., Thank you for taking the time to tell us about your experience at the Novotel Mexico City World Trade Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will verify who told you that maintenance could not enter to your room while you were there, maintenance can't go in if the guest is not inside the room so they can verify if the problem is really solved. I'm sorry about that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Welcomed change

Customer review rating 5.0/5

Richard S. Business - Confirmed reviews ALL

For 12 years i stayed in zona Rosa and decided to changecto this Novotel hotel. It was a great change. The hotel is nicr than where I stayed before. The breakfast was very good. Fresh omlettes and fruit. Thexstaff is great. So many great restaurants just outside the hotel. My new favorite

Dear Richard , We very much appreciate your comments regarding your stay at the Novotel Mexico City World Trade Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

They do not know how take care of a customer

Customer review rating 2.5/5

Walter Business - Confirmed reviews ALL

I am a platinum member and I paid one additional daily rate for a late check out at 17h00!!!!!

Dear Mr.g., Thank you for taking the time to tell us about your experience at the Novotel Mexico City World Trade Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I'm trying to understand what happened and see where we miss something, could you please tell me more about it? Sincerely,

Gracias!

Customer review rating 4.5/5

Michaela Couples - Confirmed reviews ALL

(I've copied my review that I wrote on TripAdvisor) Firstly I'd like to thank Hemburto for making our stay feel very welcoming. We initially had a minor hiccup when checking in, but Hemburto sorted it straight away for us! We stayed 5 nights and all staff that we came across were lovely. Thank you to Juan, Enrique, Gioughi and everyone else who made breakfast enjoyable. P.s The table bread is delicious 😋

Dear Michaela , We very much appreciate your comments regarding your stay at the Novotel Mexico City World Trade Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great breakfast and wonderful staff!

Customer review rating 4.5/5

Paul D. Business - Confirmed reviews ALL

I was made to feel so welcome and didn‘t want to leave. The location is excellent and the breakfast one of the best I have had in a hotel in a while - highly recommended!

Dear Paul D., We very much appreciate your comments regarding your stay at the Novotel Mexico City World Trade Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 280 reviews 9/10 Location
  • 393 reviews 6.4/10 Room
  • 451 reviews 8.3/10 Service
  • 8 reviews 9.3/10 WiFi
  • 193 reviews 4/10 Comfort
  • 145 reviews 9/10 Vibe
  • 144 reviews 6.4/10 Cleanliness
  • 120 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.