Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 412 reviews

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Mercure Cardiff North Hotel - Image 1
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Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  412 reviews

TripAdvisor Rating  4.0/5  276 reviews

Worst experience from Charles

TripAdvisor rating 1.0/5

Farhan M TripAdvisor review

Most disgusting trip to the hotel. Felt absolutely violated by the night manager Charles. Felt very intimated and judged us as there was a room booked and didn’t allow access to our room at 3am. Never felt so violated in my life. There was no empathy at all during this period.

Fab customer service

TripAdvisor rating 5.0/5

Vixker TripAdvisor review

The hotel itself is modern inside and clean, check in was speedy and the parking charge is cheaper to pay direct in the hotel than on the machine. I left an item which the hotel was so kind in sending to me at my home address, I am so grateful that I didn’t need to make a return journey. Thanks so much to the kind member of staff that helped me with this, she really went above and beyond! Thanks again!

Dear Guest, We are grateful for your feedback. We truly appreciate your kind words regarding your experience with us. We are delighted that you enjoyed our attentive customer service, the modern and clean atmosphere of the hotel, as well as the speedy check-in process. It's also wonderful to hear that you found our parking fee to be reasonable, especially when paid directly at the hotel. We are especially pleased to know that our team went above and beyond to assist you with the return of your item, ensuring you didn't have to make an additional trip. We hope to have the pleasure of welcoming you back in the future. Kind regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Amazing stay, the panchi at the bar was great

TripAdvisor rating 5.0/5

Venture16763110724 TripAdvisor review

Stay in the hotel for 2 days for business, the bar was super nice and I wanted to give a special mention to panchi, his service was amazing and taken care of me all night. His friendly and professional attitude towards work made me feel welcomed and comfortable, so for that I would like to send a special thank you. Food is good, would return again in the future for work!

Dear Guest, We are grateful for your feedback. We truly appreciate your kind words about your recent visit to Mercure Cardiff North. We are delighted that you enjoyed the attentive service provided by our team member, Panchi, as well as the quality of the food and the overall experience during your stay. Our bar is designed for comfort and relaxation, and we are pleased that it met your expectations. We hope to welcome you back on your next visit to Cardiff. Best wishes, Atanas Mladenov, Front Office Manager

Blood on the door of the bathroom and appaling customer care

TripAdvisor rating 1.0/5

sheriff69 TripAdvisor review

I booked a room for the night of the Billy Joel concert in Cardiff. When we got to the room my partner opened the bathroom door and went into the bathroom. As the light switch was by the room entrance she came back out and switched it on to find blood on the bathroom door and she had put her hand on it. I went straight to reception and informed the lady working at the desk but her attitude was very blasé about the incident and just stated that she would get housekeeping to clean it up. No apology, no concern that my partner had touched somebody else's blood and the subsequent potential risks involved - just we will get it cleaned. If it wasn't that the chance of another room in Cardiff would cost a fortune I would have left then but time was running short to get into Cardiff for the concert. The next day I emailed the hotel with my disappointment through Booking.com and directly off the website but to date (27th Aug) I have had no reply. Booking.com have tried to contact the hotel on my behalf and again no reply. please be careful either way this particular hotel - I have stayed in many Mercure & Novotel hotels and never experienced such poor service on the day and especially since the date. Very disappointed.

Dear Guest, Thank you for taking the time to share your feedback. We are deeply concerned about the issues you encountered during your visit. The cleanliness of our rooms is of utmost importance to us, and we regret that your experience fell short of our usual high standards. Our housekeeping team typically maintains meticulous attention to detail, ensuring each room is thoroughly cleaned and sanitised before guest arrival. Regarding the interaction at reception, we aim to provide attentive and empathetic service at all times. We regret that the response you received did not reflect our commitment to guest satisfaction and well-being. Moreover, we understand your frustration with the lack of communication following your attempts to reach out after your stay. Our goal is to address guest concerns promptly and efficiently. We are reviewing our communication protocols to prevent such lapses in the future. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure our usual high standards going forward. We hope you will allow us the opportunity to welcome you back for a more satisfying experience in the future. Best regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Disappointed

TripAdvisor rating 1.0/5

Rebecca W TripAdvisor review

Poor first impressions with an empty booze bottle thrown in the floor at the entrance, staff were disinterested and there was no politeness or conversation, we felt like we were a bother to them. Room was large but just unorganised, the kettle was situated in an area without an electrical input. Bathroom was a disappointment, broken toilet seat, porcelain was cracked in the shower and sink and the electrical input was hanging off the wall. We asked for an extra duvet but told we could t as the housekeeping staff had finished their shift (430pm) The bedroom window was broken and we couldnt shut it which wasn’t a problem as it was warm but it was full of cobwebs and dirt. On the plus side the bed was super comfy and clean. Went to the bar area, chairs were stained and dirty, most beers were out and then the gent serving us a dressed me as sir (I am most definitely a female) The worse part was breakfast, at £33 for two I don’t expect a 5* meal but I do expect a decent breakfast, there was no eggs, there was bacon and sausages and some mushrooms and that was about it, I asked if there would be more food coming out and I was told there was but it didn’t come out. The coffee machine was broken but did get fixed whilst we were there. We did try to discuss this in our check out but again the reception staff did not talk to us, we didn’t get asked about our stay and there were no apologies or further discussions when we told them about our experience.

Dear Rebecca, Thank you for taking the time to share your feedback, We are delighted that you found the bed to be comfy and clean; ensuring a good night's rest is a cornerstone of our service. However, we are sorry that your stay did not fully meet your expectations. We understand the importance of a welcoming entrance and apologise for the oversight you encountered. Our rooms are designed to offer convenience and comfort, and we regret to hear that the kettle placement did not meet this standard. We also take the condition of our facilities seriously, and it concerns us to hear about the state of the bathroom fixtures and bedroom window. Additionally, the experience you described with the housekeeping service and bar area falls short of the high standards we set for ourselves. We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Your feedback regarding breakfast is also noted; we aim to provide a varied and satisfying breakfast experience, and it seems we missed the mark during your visit. Nonetheless, our hotel's location in a quiet residential area near major business parks and attractions like Cardiff Castle and Cardiff Golf Club remains one of the highlights for many guests. With easy access to public transportation, our guests can enjoy the vibrant city centre of Cardiff, just a short bus ride away. We certainly hope that we can welcome you back again. Best regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

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Other web-users rate our hotel

  • 587 reviews 7.6/10 Location
  • 1,343 reviews 7.3/10 Room
  • 982 reviews 7.7/10 Service
  • 25 reviews 7.3/10 WiFi
  • 604 reviews 6.8/10 Cleanliness
  • 400 reviews 6.9/10 Breakfast
  • 377 reviews 5.7/10 Value
  • 367 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.