Dear Mr. Wael E., Thank you for taking the time to share your feedback and for your loyalty as an Accor guest. We are genuinely sorry to learn that your stay did not meet your expectations. Your comments regarding the condition of the room, maintenance standards, food experience, and overall service have been shared with the concerned department heads for review and follow-up. We are particularly disappointed to learn that you felt your loyalty as an Accor member was not adequately recognized. We highly value the trust and continued preference of our loyal guests, and we regret that your experience left you with a different impression. Your feedback is important to us, as it helps identify areas where we can improve and better meet our guests' expectations. We appreciate your candid comments and thank you for bringing these matters to our attention. Warm regards, Merna EMAM Guest Experience & Quality Director

Vážený pane Konecný, děkujeme, že jste si našel čas podělit se o své hodnocení pobytu v Mövenpick Waterpark Resort & Spa Soma Bay. Jsme rádi, že jste celkově hodnotil svůj pobyt pozitivně a děkujeme také za Vaše podněty. Vaše připomínky týkající se prostoru ke koupání, nabídky jídel a uspořádání restaurace byly sdíleny s příslušnými odděleními k dalšímu posouzení. Vážíme si zpětné vazby našich hostů, protože nám pomáhá neustále zlepšovat kvalitu našich služeb a celkový zážitek z pobytu. Děkujeme za Vaši návštěvu a těšíme se na možnost přivítat Vás znovu v budoucnu. S pozdravem, Merna EMAM Guest Experience & Quality Director

Dear Mr. Ahmed H., Thank you for taking the time to share your wonderful feedback and for choosing Mövenpick Waterpark Resort & Spa Soma Bay for your family vacation. We are delighted to know that you had an enjoyable stay and that our team contributed positively to your experience. Your kind words regarding the friendliness of our staff, the attentiveness and follow-up provided by Ms. Nouran, the support of our chefs, and the cheerful spirit of our animation team are truly appreciated. It is especially rewarding to know that you are considering returning to our resort, as this is one of the greatest compliments we can receive. Thank you once again for your trust and recommendation. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Merna EMAM Guest Experience & Quality Director

Dear Mr. Islam E. A., Thank you for choosing Mövenpick Waterpark Resort & Spa Soma Bay and for sharing your wonderful feedback. We are delighted to know that you and your family had such an enjoyable stay and that our hospitality contributed to making your vacation memorable. It is especially rewarding to hear that Miss Nour was able to assist you from the moment of arrival and help ensure a seamless and enjoyable experience throughout your stay. Your kind words and recognition are truly appreciated and will be proudly shared with her. Feedback such as yours is a great motivation for our team to continue delivering exceptional service to our valued guests. Thank you once again for your trust, loyalty as an ALL Platinum member, and your recommendation. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Merna EMAM Guest Experience & Quality Director

Dear Ms. Nikola T., Thank you for taking the time to share such a detailed review of your stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are delighted to learn that you and your family enjoyed our sandy beach, waterpark, pools, All Inclusive concept, and the hospitality of our team. It is especially rewarding to know that the friendly service, entertainment facilities, and overall atmosphere contributed to a memorable holiday. We also appreciate your constructive comments regarding the food variety, beverage options, room furnishings, and the packed breakfast arrangement on your departure day. Your observations have been shared with the concerned departments for review and follow-up as part of our continuous improvement efforts. Thank you once again for your valuable feedback and for highlighting both the positive aspects and areas for enhancement. We are particularly pleased to know that you are considering returning, and we look forward to welcoming you back to Mövenpick Waterpark Resort & Spa Soma Bay in the future. Warm regards, Merna EMAM Guest Experience & Quality Director

Dear Mr. Mohamed, Thank you for taking the time to share your feedback and for choosing Mövenpick Waterpark Resort & Spa Soma Bay. It was a pleasure being in contact with you during your stay, and I sincerely appreciate your kind words and recognition. Knowing that I was able to contribute positively to your experience is truly rewarding. I am delighted to hear that you enjoyed the peaceful atmosphere of the resort and the hospitality of our team. Most importantly, I am pleased to know that you are looking forward to returning, which is the greatest compliment we can receive. Regarding your comments about the spa sales team, kindly note that, as discussed in our email correspondence, the spa is operated by a third-party company. Nevertheless, as promised, your feedback has been communicated to their management team for review and appropriate follow-up. We highly value your observations and appreciate you bringing this matter to our attention. Thank you once again for your valuable feedback and for your trust. We look forward to welcoming you back to Mövenpick Waterpark Resort & Spa Soma Bay for another memorable stay. Warm regards, Merna EMAM Guest Experience & Quality Director

Dear Mr. Mohamed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & SPA Soma Bay

Dear Mr. Sayed E. D., Thank you very much for your wonderful feedback following your stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are truly delighted to know that you had such a comfortable and enjoyable experience with us. Your kind words about our team mean a great deal, and we are especially pleased that so many of our colleagues made a positive impression during your stay. Your special thanks to the team. They will be very proud to know they contributed to making your stay memorable. It is always rewarding to hear that our team made a difference and enhanced your overall experience. We look forward to welcoming you again soon for another wonderful stay. Warm regards, Merna Emam Director of Guest Experience and Quality

Dear Mr. Ziad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & SPA Soma Bay

Dear Mr. Hesham, Thank you very much for taking the time to share such a detailed and balanced review following your stay at Movenpick Waterpark Resort & Spa Soma Bay. We truly appreciate your fair and structured feedback, and we are pleased to know that you enjoyed many aspects of your stay, especially the food quality, the location, and the facilities. It is rewarding to hear that these highlights contributed positively to your overall experience. At the same time, we are concerned to read about the challenges you encountered, particularly regarding the pre-arrival requests, check-in experience, and communication at the front desk. Your comments have been carefully reviewed and shared with the relevant teams, as consistency in service delivery and attentive communication are key priorities for us. We also take note of your observations related to room readiness, maintenance issues, housekeeping standards, and responsiveness. These have been forwarded to the concerned departments for closer follow-up to ensure improved coordination and guest experience. Your feedback clearly highlights both our strengths and the areas where we must improve, and we greatly value such constructive insights. We sincerely appreciate your recognition of the resort’s potential and hope to have the opportunity to welcome you again in the future, delivering a more seamless and refined experience. Warm regards, Merna Emam Director of Guest Experience and Quality

Dear Mr. Al-Hussein G., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are delighted to know that you chose our resort to celebrate such a special occasion as your honeymoon. It is truly an honor for us to be part of these memorable moments. We are pleased that you had a comfortable stay, and we sincerely appreciate your kind comments. Your feedback is very important to us as we continuously strive to enhance our guests’ experiences. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Merna Emam Director of Guest Experience and Quality Mövenpick Waterpark Resort & Spa Soma Bay

Dear Mohamed, Thank you very much for your wonderful review and perfect rating. We are delighted to know that you felt welcomed and enjoyed the family friendly atmosphere, the facilities, and the service provided by our team. Your kind recognition of Ms. Nour, Mr. Mohamed Farouk, and the entire management and culinary teams is truly appreciated and will be shared with great pride. We look forward to welcoming you and your family again at Mövenpick Waterpark Resort & Spa Soma Bay. Kind regards, Merna Emam, Director of Quality and Guest Experience, Mövenpick Waterpark Resort & Spa Soma Bay

Dear Mr. Omar, Thank you very much for taking the time to share such a heartfelt review and for awarding us a perfect rating. We are truly honored to read that your stay at Mövenpick Waterpark Resort & Spa Soma Bay was so memorable and that our team exceeded your expectations. Your kind words about the entire Mövenpick team mean a great deal to us. We sincerely appreciate your recognition of the team members, as well as your generous appreciation for every colleague who contributed to making your stay special. It is wonderful to know that you felt surrounded by genuinely caring and dedicated people. Feedback like yours is a true motivation for all of us and perfectly reflects the spirit of hospitality we strive to offer every guest. Thank you once again for your trust and kind support. We look forward to welcoming you again for another memorable experience. Kind regards, Merna Emam, Director of Quality and Guest Experience, Mövenpick Waterpark Resort & Spa Soma Bay

Dear Ms. Salma H., Thank you for choosing Mövenpick Waterpark Resort & Spa Soma Bay once again. We truly appreciate your continued trust and the time you took to share such detailed feedback. We are delighted to hear that your stay was enjoyable, that the food exceeded your expectations, and that your children had a wonderful time with our activities. Your recognition of Nour’s efforts during the check‑in process is greatly appreciated, and we will ensure she receives your commendation. We regret that the high occupancy period impacted the warmth of interaction you are accustomed to from our team. Please be assured that your comments have been shared with the relevant departments, as maintaining a consistently welcoming atmosphere is a priority for us. Thank you once again for your loyalty. We look forward to welcoming you and your family back for another exceptional stay. Kind regards, Merna Emam, Director of Guest Experience & Quality

Dear Mr. H., Thank you sincerely for your remarkable and heartfelt review. It was a true pleasure to read your thoughtful words, and we are deeply honored that you chose to share such a detailed reflection on your stay with us. We are delighted to know that your experience at Mövenpick Waterpark Resort & Spa Soma Bay was memorable, and we greatly appreciate your recognition of the hospitality, dedication, and genuine care shown by our team. Your kind words for Mr. Mohamed Farouk, Ms. Nouran, and the entire Guest Experience team are truly appreciated. I am deeply grateful for your special mention, it means a great deal to me personally and to the whole department. We are equally pleased that our Food & Beverage and Housekeeping teams contributed positively to your comfort and satisfaction, especially Mr. Mohamed Saad, Mr. Jan, and Chef Essam. Your thoughtful suggestions regarding dining variety, enhanced entertainment, and extended Kids Area hours are extremely valuable. We have shared them with the relevant departments for review as part of our continuous commitment to elevating the guest experience. We are genuinely touched by your warm appreciation and the generosity of your feedback. Guests like yourself inspire us to continue striving for excellence every day. We look forward to the pleasure of welcoming you and your family back in the future, and to offering you another exceptional and enjoyable stay. Warm regards, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & Spa Soma Bay

Dear Mr. A., Thank you very much for sharing your feedback. We are delighted to hear that you had an enjoyable stay, spent a great time at the beach, and that our team made your visit pleasant. A special thank‑you for recognizing Nour for her helpful assistance with your reservation and stay. Your kind words will be happily shared with her. We look forward to welcoming you and your friends again at Mövenpick Waterpark Resort & Spa Soma Bay for another enjoyable visit. Warm regards, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & Spa Soma Bay

Dear MOHAMED S., Thank you for taking the time to tell us about your experience at the Mövenpick Waterpark Resort & Spa Soma Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

Dear Michal Thank you very much for your comments regarding your stay at Movenpick Soma Bay. We are very happy about your review. We will, of course, be happy to pass on your positive comments to the employees concerned. Your satisfaction is the best reward for our employees who work day after day to offer you an impeccable service. We hope to welcome you again soon. Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay