Mövenpick Waterpark Resort & Spa Soma Bay 5 stars

Customer review rating (ALL Rating) 3.9/5 203 reviews

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Mövenpick Waterpark Resort & Spa Soma Bay - Image 1
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Mövenpick Waterpark Resort & Spa Soma Bay - Image 4
Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea, 847115 Hurghada, Egypt

Description

Hotel extras

  • World‑Class Waterpark for All Ages

  • Beautiful Red Sea Location with Private Sandy Beach

  • Saya Spa - Ultimate Relaxation

  • Diverse Dining & Leisure Experiences

  • Diving & Water Sports Adventure

Our accommodation(s)

Hotel location

Mövenpick Waterpark Resort & Spa Soma Bay

Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea
847115 Hurghada
Egypt

GPS:26.8273863384281, 33.93802847178845

Telephone
Fax +20 65 3260855

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  203 reviews

Customer review rating 0.5/5

Waleed H. Friends - Confirmed reviews ALL

The hotel is nice, some staff are nice too. It ended up with an unprofessional reservation manager (adel) who decided to ruin our experience by keeping negotiating of the rate condition which was very clear and he was insisting to make me pay 2 nights i hadn't use.

Dear Mr. Waleed, Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are very concerned to read about your experience, particularly regarding the reservation process and the check-out interaction. This is certainly not the level of professionalism we aim to provide. Please rest assured that your comments have been escalated for immediate review to ensure that all procedures are aligned with our service standards. At the same time, we appreciate your kind remarks about some members of our team, especially Waleed from Housekeeping, whose efforts you highlighted positively. Your recognition will be shared with him. We also take note of your feedback regarding room cleanliness and overall service consistency. These points have been shared with the concerned teams for further attention and improvement. Your feedback is highly valuable, and we thank you for bringing these matters to our attention. Warm regards, Merna Emam Director of Guest Experience and Quality

Customer review rating 5.0/5

Sayed E. D. Couples - Confirmed reviews ALL

We had a great stay and really enjoyed our time at the hotel. A big thank you to Hossam at the Pool Bar, Ibrahim at Soma Bar, Ali at the Beach Bar, and the whole team at the Italian Restaurant. Everyone was friendly, welcoming, and always happy to help. Special thanks as well to Fatma from Guest Relations. They were very professional, kind, and made us feel well looked after throughout our stay. I would also like to thank Tahany at the Spa for the wonderful treatment and excellent service. Overall, the staff made a big difference and helped make our stay even more enjoyable. Thank you all!

Dear Mr. Sayed E. D., Thank you very much for your wonderful feedback following your stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are truly delighted to know that you had such a comfortable and enjoyable experience with us. Your kind words about our team mean a great deal, and we are especially pleased that so many of our colleagues made a positive impression during your stay. Your special thanks to the team. They will be very proud to know they contributed to making your stay memorable. It is always rewarding to hear that our team made a difference and enhanced your overall experience. We look forward to welcoming you again soon for another wonderful stay. Warm regards, Merna Emam Director of Guest Experience and Quality

Customer review rating 3.0/5

Marwa N. Families - Confirmed reviews ALL

No rules at the aqua park. People don’t wait for the guard to say that they can go down the slide. Only one person is available and goes up and down the floors so a lot of times kids don’t find him and just slide and they hit each other. They are not strict on height restrictions and they let a lot of kids pass. Water was too cold in the park and even the pool. Aqua park pool wasn’t clean at all. Rooms are spacious and nice. Food was ok. Ice cream is not movenpick which was very surprising to me.

Dear Ms. Marwa N., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are pleased to know that your children enjoyed their stay and that you appreciated the spacious rooms. At the same time, we are concerned to read your comments regarding the aqua park experience. The safety and well-being of our guests, especially children, remain our highest priority. Your observations regarding supervision, slide usage, and adherence to safety measures have been shared with the responsible teams for immediate review and reinforcement of procedures. We also take note of your feedback regarding water temperature, cleanliness, food quality, and internet connectivity. These points have been forwarded to the relevant departments as part of our continuous efforts to enhance our services and facilities. Your feedback is highly valued, and we hope to have the opportunity to welcome you again in the future for a more enjoyable and seamless experience. Warm regards, Merna Emam Director of Guest Experience and Quality

Customer review rating 5.0/5

Ziad G. Families - Confirmed reviews ALL

everything was great

Dear Mr. Ziad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Merna Emam Director of Quality and Guest Experience Mövenpick Waterpark Resort & SPA Soma Bay

Customer review rating 0.5/5

Ramy T. Families - Confirmed reviews ALL

Food was horrible for the amount of money we paid. Staff was not trained well at all no idea what is going on. All inclusive is not all inclusive extra charge for almost everything for fresh orange juice is 2$!! Or you can have the orange juice for free that’s basically water and sugar. Almost everything is extra charge ice cream, water. The water park open at 11 and closes at 1 then again at 3 till 5pm why isn’t it open all time around especially in a holiday like Eid. The water park is nice but the essentials to go down the slide are not enough the schezlongs are run down the pools are not clean at all. I would stay far away from this place and a fee extra EGP and stay in a much better hotel lesson learned from my end.

Dear Mr. Ramy T., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Waterpark Resort & Spa Soma Bay. We are concerned to read your comments regarding the overall experience, including the dining quality, service levels, and clarity of the all-inclusive offering. Your feedback has been carefully noted and shared with the relevant teams for a thorough review, as we continuously strive to enhance both our service standards and guest satisfaction. We also take note of your remarks regarding additional charges, aqua park operations, and pool conditions. These points are being reviewed internally to ensure consistency with our standards and guest expectations. Your feedback is important to us, and we appreciate you bringing these matters to our attention. Warm regards, Merna Emam Director of Guest Experience and Quality

Other web-users rate our hotel

  • 624 reviews 8.5/10 Location
  • 1,179 reviews 7.6/10 Room
  • 3,630 reviews 8.9/10 Service
  • 39 reviews 7.1/10 WiFi
  • 752 reviews 7.8/10 Cleanliness
  • 699 reviews 8.8/10 Pool
  • 696 reviews 8.7/10 Vibe
  • 202 reviews 8.2/10 Wellness Area

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