Mercure Hurghada Hotel 4 stars

The only good things about hotel is coral reef and reception. Mr Hazem worked fast and accurate. Waiters is not serving drinks, all drink you have to bring for yourself. Beer is not serving during lunch and dinner. Staff is main restaurant took the food by his fingers without glove and put it to my plate. Staff around swimming pool is arrogant, pushing you to get out of water without explanation, make you feel, that you are criminal, same when you swimming on the sea, me also didnt get the reason. Spa sales stopped me every 5 min (there are several sales), to ask, when I'll go for massage, screaming to my back, asking private questions. Once one of sales staff touched me from my back, actually scared me, and then asked "when you will go to massage"? Beach towels wasn't changed for 4 days. On dinner main dish was cold pizza. There are no choices of tea in bars, only black tea. Once I tried to enter the bar afternoon around 6PM, barman said, "it's Ramadan, we are eating now". Quality and choices of the food is not equal ever 3 stars hotels. I lost my trust with Mercure chain, it's pricey stay for no reason. Waiters never greeting you and no smiling as well.

We had a wonderful stay at Hurghada Mercure Thanks Mercure Hurghada Staff & Management

Exetremly satisfied with the high performance of all services in the hotel especialy the cleaness

Very friendly welcoming staff, nice creative entertainment program, delicious food and very beautiful clean rooms.

I booked 2 nights for a very short weekend and my focus was on an hotel with nice sea only, but i was surprised since the first minute i reached the hotel, the check-in was done in a second, special thanks for Hazem in the reception with his nice smile and hospitality, we received upgrade to family room with nice sea view, the rooms were clean, sunny and very confortable The restaurant staff are amazing and very professional The beach bar provides a very nice high quality drinks, special thanks for Mohamed I do recommend to visit this hotel and it become one of our favored destinations in Hurghada

Good stay with good exp except the food need some small adjustments and will be perfect hotel and i will come back again suree

My experience is very well but there is little thing that our room is see view and the weather was so cold and strong wind .. the door of the balacony was bring cold and big sound so you have to change it

Nice Ambience, friendly staff and comfortable stay in a fabulous resort and hotel in Hurghada

Price could be a little bit lower and rooms renewed

This place could be excellent with few improvements. Rooms are very nice, big with comfortable sitting area. Beach is located along deep bay, very good swimming condition. Food was avarage, basic, no variety. Annoying things: gym is open untill 19 only. Why not longer or 24/7 like in other hotels? Taxi service cost 2-3 times more than street taxi or uber. Spa is overpriced. Scrub is a joke. Service is not worth the price.

Must consider adding aqua park for kids as it is so boring it will be more fun if there is aqua park and will be more like family hotel also the pools must be more heated water was neutral not heated .

The hotel is good as location , beach and activities , food is not good and the stuff need to know more about dealing with the member’s and how to Handel everything they need to know more about the loyalty program.

We always prefer Mercure Hotels on our trips.The Mercure in Hurgada didn't dissapoint us.It is organized very well.We thank all the staff.The food was good enough.Room was clean and comfort.The houskeeper of our room no;2214 was perfect.The animation team was very good.We enjoyed their shows a lot.Thanks to;Masha,Lisa,Georgina,Marian,İbrahim,Romeo and all other staff.Thanks to front desk staff Ahmed.We enjoyed our stay and are planning to visit next year again.

My husband and I were there for 9 nights for kiteboarding. The resort grounds were well kept, and even though the pool by the ocean was under renovation, another pool was open, so it was no problem. Service provided by the front desk was excellent. Also the chefs at the egg station during breakfast hours were eggcellent ;-) as well. Harry Nass windsurf/kitesurf center located in Mercure Hurghada is world class, and all the staff were very helpful. I would feel very safe traveling there alone to kitesurf. The buffet food can get boring after so many days, so I recommend venturing out into town now and then. It really was very convenient for us though, because we were there to kitesurf more than anything else. It was a time saver that we didn't have to go anywhere else for food or kitesurfing. There are a lot of family with kids staying at this resort, but I was never bothered by any misbehaving kids. This hotel does have an "airport shuttle", but it's not a passenger van like you are used to in the US. It was actually a private taxi (unmarked, no meter, kind of like Uber) which came to pick us up and drop us off at the airport. Make sure to contact the hotel beforehand with flight information for airport transfer. I tried calling using the phone number on the web site, but it was out of order, so I used email. The phone numbers listed in the reply email worked fine. One word of caution. You have to be VERY clear about which terminal you need to go to. Our driving took us to the international departure terminal, even though we were flying into Cairo first, before leaving Egypt. We found out the domestic terminal was not close and not walkable and there is no tram/shuttle connecting the two. There were no taxis available in front of the international terminal at that time, so I had to find a van driver who was willing to drive us to the domestic terminal, which cost us 5 Euro. The internet connection (available in the lobby only, not in rooms) was really sporadic. It seems to be the case everywhere in Hurghada. I suggest using their internet when not too many people are congregating there.All and all, it was a great visit. I'd go back there again. I wish it was closer and more convenient to get to from Colorado, USA.

Just had 4 days here with our 7 year old leading up to new years eve and had a lovely time. Only negative was our room was a bit tired. Staff were brilliant all over the resort and had good English which is always a help. Food was good, varied and hot. Outdoors was fantastic with the main pool being heated in the winter and a fabulous beach, going back again at Easter, can't wait