Mercure Hurghada Hotel 4 stars

I loved me time this hotel.

This place could be excellent with few improvements. Rooms are very nice, big with comfortable sitting area. Beach is located along deep bay, very good swimming condition. Food was avarage, basic, no variety. Annoying things: gym is open untill 19 only. Why not longer or 24/7 like in other hotels? Taxi service cost 2-3 times more than street taxi or uber. Spa is overpriced. Scrub is a joke. Service is not worth the price.

Good

Exclent

This is my first home It is amazing place So relaxing Staff are my family And the management are our best friends They are so welcoming and genuine

The staff is helpful and friendly, especially the staff from ultra bar ( Ahmed, Serag and Moustafa ). The Maroccan Restaurant was very good. The room very clean, they changed the towels daliy. The staff from the reception very nice. We had Amazing experience with Fun Fly Boat and desert safari. Thank you for all! Kind regards, Roxana

Excellent service,smiling staff , hotel very very clean , high quality of food specially for dinner, Bars have everything u need nothing not available, staff in bars and restaurants very cooperatives, hotel have one of the best animations team in Red Sea , amazing atmosphere, large beach and beautiful swimming poool , we miss hotel quickly Also u see mangers everywhere following work , Will back again soon Thanks to all staff , hazim , Taha , Fatma , Really all staff

In general the hotel location is excellent, stuff were very polite and helpful, rooms are clean and wide , meals were acceptable, but variety in menu is required,

Pros: Great heated pools Beautiful Gardens Comfortable beds Cons: People trying to sell to you all the time Poor breakfast with terrible coffee artificial juice One set of in room complimentary coffee/tea per stay - not acceptable!

the room wasn't cleaned daily, had to ask for toilet paper when it ran out! waiting for delivery around 15m as security keep telling them to go from different entrance!

Must consider adding aqua park for kids as it is so boring it will be more fun if there is aqua park and will be more like family hotel also the pools must be more heated water was neutral not heated .

Despite the expansive sea view of the hotel, it is in real need for refurbishment either in restaurants or rooms. As an ALL Gold member, I was greeted with a complimentary welcome drink at Ultra Bar, but awkwardly I was downgraded to a standard sea-view room (#1905) although I booked a superior pool-view room with an early check-in request! Moreover, the spa was not complimentary to access for Gold members as the benefits suggest! Unfortunately, there are no free WiFi for Gold members either in rooms or public areas! And the only free WiFi provided in the lobby was sluggish, unresponsive, and unreliable! The food was of good quality, and it needs some variety on a daily basis so as not to get repetitive. The snacks at the pool bar was really yummy! They served very tasty burgers with fries. The new-year party was fun to attend, so thanks for the team behind it.

The hotel is good as location , beach and activities , food is not good and the stuff need to know more about dealing with the member’s and how to Handel everything they need to know more about the loyalty program.

Good staff .. awful food and need WiFi option in the rooms The swimming pool / beach are nice and the rooms are in good condition

The hotel building looking and view is very good and the beach is also okay but the food quality and staff service is not that good and when we arrived we were pleased that they have upgraded our room to be a sea view but when we got the room it was so small not fitting two people and baby and it wasnt cleaned as the dust allover the place we called them and we moved again to anthor room but still not that cleaned and the water boiler wasnt cleaned and not well mantained