Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 567 reviews

Mercure Hurghada Hotel - Image 1
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Description

Hotel extras

  • Private beach with direct sea access

  • Family rooms

  • Rooms with sea view

  • Outdoor swimming pool

  • Wellness Center

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
HURGHADA
Egypt

GPS:27.132575, 33.828042

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  567 reviews

Customer review rating 5.0/5

Alaa M. Families - Confirmed reviews ALL

Very good

Dear Alaa M., Thank you for your positive feedback. We are delighted to hear that you had a very good experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Ahmed N. Solo - Confirmed reviews ALL

High Value comparing with payment and available of facilities. Thank you.

Dear Ahmed n., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our location, welcoming staff, and the value of your experience. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Maksim V. Families - Confirmed reviews ALL

Great experience overall! The service was smooth and professional, and the front desk team was especially helpful and welcoming. Thank you for the excellent hospitality—really appreciated!

Dear Maksim V., Thank you for your kind words regarding your stay at Mercure Hurghada. We are delighted to hear that you had a great experience and that our front desk team made a positive impression. Your appreciation for our hospitality is invaluable to us. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Saleh I. P. Families - Confirmed reviews ALL

Where shall I start over all it was a 7 star service. All staff members - I mean all - are the best I have ever encountered I am a regular traveller and a Accor Dimond member. From reception staff to restraunt staff to lifeguards to cleaners are full of warmth and smile and make your stay in this 4 star hotel 7 star. I had to write names down to share I have never done this before just to name a few Omar Hasan Abdullah Essam Sarah Basant Ahmad Head chef I have made friends for life thankyou so so much I never encountered anyone who was moody having a day off etc all staff are so professional. Thank you so so much you truly are superstars. And above all is my dear friend Hassan from the outside hut near the pool a man of great integrity and love, he made my family stay so wonderful. I made time just to meet him each day as it made my day. He and the chef Ahmad made sure my son who has dietary needs (Gluten free diet)was catered for everyday during the day near the pool. My son also had a chef walk him through the restaurant each day making sure he knew what he could eat and fulfilled his request if he wanted something not on the menu. I have stayed at Raffles,pullman, movinpick and sofitel but for service from staff this was far the best. Now in regards to the hotel it is alittle tierd and needs some TLC but it looks like it is under renovation and soon will be a movinpick hotel. The whole resort is good with good facilities what you would expect from a 4 star but like I said the service makes up for the shortcomings. Cleaning could be alittle more thorough and not just a quick wipe down at times it seemed that is what was hapenning. Also bed sheet should be changed every 3 days at least. Food overall is of good quality and a good variety for breakfast l, Lunch and Dinner. Fish dishes, shushi is amazing. Thank you once again for making my stay ine to remember with lovely posative memories I will cherish forever. Please share my comments and mention my regards to all staff when you change to movinpick my suggestion keep the staff they are amazing credit to you.

Dear Saleh I. P., Thank you for sharing your glowing feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you experienced exceptional service from our dedicated team members, and it is heartwarming to know that they contributed positively to your family's visit. Your recognition of specific staff members, including Hassan and Ahmad, is greatly appreciated and will be shared with them. We also acknowledge your observations regarding the condition of the hotel and the cleanliness standards. Your comments have been noted, as we continually strive to improve our facilities and services. While we understand that a thorough cleaning routine is vital, we appreciate your understanding as we work on enhancements throughout the property. We are pleased that you enjoyed the variety and quality of our food offerings, particularly the fish dishes and sushi. Your thoughtful suggestions regarding staff retention during our transition are invaluable. Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 4.5/5

Mateusz M. H. Business - Confirmed reviews ALL

sport stay, just one night without outdoor activities

Dear Mateusz M. H., Thank you for your positive feedback regarding the comfort of your room. We are pleased to hear you enjoyed your brief stay with us. We hope to welcome you back in the future for a more extended experience filled with outdoor activities. Best regards, Bassant Saad Guest Experience Manager

Other web-users rate our hotel

  • 915 reviews 9/10 Location
  • 2,006 reviews 8.6/10 Room
  • 3,791 reviews 9.4/10 Service
  • 189 reviews 5.6/10 WiFi
  • 2,201 reviews 8.7/10 Food
  • 1,643 reviews 9.4/10 Beach
  • 1,240 reviews 9.2/10 Cleanliness
  • 1,076 reviews 8.9/10 Amenities

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