Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 561 reviews

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Mercure Hurghada Hotel - Image 1
Mercure Hurghada Hotel - Image 2
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Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Private beach with direct sea access

  • Family rooms

  • Rooms with sea view

  • Outdoor swimming pool

  • Wellness Center

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  561 reviews

Customer review rating 4.5/5

Rasha H. Families - Confirmed reviews ALL

Our experience was overall positive. Omar Fouda at the Front desk greeted us with a smile, he was extremely polite and professional, our check in was smooth and quick, he also went the extra mile and gave us a complimentary dinner at the italian restaurant. At the beach bar, Diaa was very friendly and cheerful, he was also very quick and efficient handling many guests at the same time. Abdelrahman Mahmoud at the main restaurant was polite, cheerful and helpful. From our second day, he would get our coffee before being asked. Mr. Zakaria - Duty manager gave us two courtesy calls to make sure our stay was comfortable and we had no complaints. Chef Sherif at the main pool bar was the best, he was very helpful and friendly, his food tasted good and my son was his regular guest! Housekeeping staff and waiters were cheerful and helpful, they made sure we had a memorable experience. The only downside was the food at the main restaurant, it was repetitive, bland and wasn't up to our expectations. Many dishes were left empty during the buffet service. Also the tase wasn't the best for many items. Main restaurant aside, it was an excellent stay and would do it again if the food becomes better.

Dear Rasha H., Thank you for taking the time to share your positive experience with us. It is wonderful to hear that our team members, including Omar Fouda, Diaa, Abdelrahman Mahmoud, Mr. Zakaria, and Chef Sherif, contributed to making your visit enjoyable. Their dedication to providing exceptional service is indeed commendable, and it is gratifying to know that they left a positive impression on you. We appreciate your feedback regarding the food quality at the main restaurant. We strive to offer a diverse and satisfying dining experience to our guests, and your comments regarding the repetitiveness and taste of the dishes have been duly noted. We will continue to evaluate our menu and service to enhance our guests' culinary experiences. We are delighted that you found your overall stay enjoyable and look forward to welcoming you back for another visit in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 1.5/5

Manuel B. Solo - Confirmed reviews ALL

I choose garden room to make sure I have quiet and calm without pool or beach disturbance from other Guest. But I get room in front of the big construction of Movenpick.. really bad.

Dear Manuel B., Thank you for sharing your feedback. We regret that your experience was impacted by the construction work outside your room, particularly as you sought a peaceful environment. Your comments are valuable as we strive to enhance guest satisfaction. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Suzy G. L. Couples - Confirmed reviews ALL

Thanks a lot

Dear Suzy G. L., Thank you for your kind words. We are delighted to know that you had an amazing experience at our hotel. Your appreciation motivates our team to continue delivering exceptional service. Kind Regards Bassant Saad Guest Experience Manager

Customer review rating 3.0/5

Nelis D. K. Solo - Confirmed reviews ALL

Disappointed about the facilities, everything was old and broken. All umbrellas at the pool where broken in some way. Seats where dirty of bird poop. Ac was noisy and didn't work properly. Good thing that the bar and restaurant staff were friendly. The people at reception looked like they couldn't care less and being on their phone was more important. Food was average. Wifi coverage was poor and slow. Very disappointing regarding the price paid. Not 4* worthy

Dear Nelis D. K., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for your disappointment with the condition of our facilities and the cleanliness issues you encountered. It is regrettable to learn that the service at reception did not meet your expectations, as our team is committed to providing excellent hospitality. Your comments about the food and Wi-Fi coverage will be taken into consideration as we strive to enhance our services. We appreciate your recognition of our bar and restaurant staff's friendliness. Your feedback is invaluable in our ongoing efforts to improve. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 4.5/5

Ahmed M. Families - Confirmed reviews ALL

Very good stay and if i come back to hurghada definetly would stay in mercure again

Dear Ahmed M., Thank you for your positive feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you had a lovely experience and we look forward to welcoming you back on your next visit to Hurghada. Best regards, Bassant Saad Guest Experience Manager

Other web-users rate our hotel

  • 905 reviews 9/10 Location
  • 1,990 reviews 8.6/10 Room
  • 3,749 reviews 9.4/10 Service
  • 188 reviews 5.6/10 WiFi
  • 2,197 reviews 8.7/10 Food
  • 1,628 reviews 9.4/10 Beach
  • 1,256 reviews 9.2/10 Cleanliness
  • 1,073 reviews 8.9/10 Amenities

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