Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 561 reviews

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Mercure Hurghada Hotel - Image 1
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Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Private beach with direct sea access

  • Family rooms

  • Rooms with sea view

  • Outdoor swimming pool

  • Wellness Center

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  561 reviews

Customer review rating 1.5/5

Manuel B. Solo - Confirmed reviews ALL

I choose garden room to make sure I have quiet and calm without pool or beach disturbance from other Guest. But I get room in front of the big construction of Movenpick.. really bad.

Dear Manuel B., Thank you for sharing your feedback. We regret that your experience was impacted by the construction work outside your room, particularly as you sought a peaceful environment. Your comments are valuable as we strive to enhance guest satisfaction. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Suzy G. L. Couples - Confirmed reviews ALL

Thanks a lot

Dear Suzy G. L., Thank you for your kind words. We are delighted to know that you had an amazing experience at our hotel. Your appreciation motivates our team to continue delivering exceptional service. Kind Regards Bassant Saad Guest Experience Manager

Customer review rating 3.0/5

Nelis D. K. Solo - Confirmed reviews ALL

Disappointed about the facilities, everything was old and broken. All umbrellas at the pool where broken in some way. Seats where dirty of bird poop. Ac was noisy and didn't work properly. Good thing that the bar and restaurant staff were friendly. The people at reception looked like they couldn't care less and being on their phone was more important. Food was average. Wifi coverage was poor and slow. Very disappointing regarding the price paid. Not 4* worthy

Dear Nelis D. K., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for your disappointment with the condition of our facilities and the cleanliness issues you encountered. It is regrettable to learn that the service at reception did not meet your expectations, as our team is committed to providing excellent hospitality. Your comments about the food and Wi-Fi coverage will be taken into consideration as we strive to enhance our services. We appreciate your recognition of our bar and restaurant staff's friendliness. Your feedback is invaluable in our ongoing efforts to improve. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 4.5/5

Ahmed M. Families - Confirmed reviews ALL

Very good stay and if i come back to hurghada definetly would stay in mercure again

Dear Ahmed M., Thank you for your positive feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you had a lovely experience and we look forward to welcoming you back on your next visit to Hurghada. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Ali A. Couples - Confirmed reviews ALL

Rating: ⭐⭐⭐⭐⭐ Our stay at the Mercure Hurghada was nothing short of spectacular. From the moment we arrived, we were treated with a level of warmth and professional service that truly sets this resort apart. The Welcome Experience After a long journey, the arrival process was a breath of fresh air. We were greeted immediately with a refreshing cold drink, and to our delight, found a beautiful fruit plate waiting in our room. It was such a thoughtful surprise that allowed us to settle in and get a good night's rest for the vacation ahead, rather than having to immediately head back out to find dinner. Outstanding Service & Staff The staff are the heartbeat of this resort. Every team member we encountered had a genuine smile on their face, making us feel truly valued and welcome. We were even given an unexpected room upgrade without even asking, which made our stay even more comfortable. • Special Mention: A huge thank you to Hisham at the reception desk. His professionalism and hospitality made a fantastic first impression and set the tone for our entire trip. Facilities & Dining • Dining: The food throughout our stay was consistently great with excellent variety. • Atmosphere: The facilities are top-notch and impeccably maintained. • Vibe: The overall environment is incredibly welcoming; the staff really go above and beyond to make you feel like a VIP guest. Verdict: I highly recommend the Mercure Hurghada to anyone looking for a five-star experience in Egypt. We left feeling refreshed and greatly appreciated. Thank you to the entire team for a memorable vacation!

Dear Ali A., Thank you for taking the time to share your exceptional experience at Mercure Hurghada. We are delighted to hear that your stay was spectacular and that you felt warmly welcomed from the moment of your arrival. It brings us immense joy to know that our team, particularly Hisham, made a positive impression and contributed to the enjoyable atmosphere throughout your visit. We truly appreciate your kind words regarding the welcoming amenities, our dining options, and the overall maintenance of our facilities. Your feedback highlights the dedication of our staff, who strive to provide an outstanding level of service to all of our guests. It is gratifying to know that you felt valued and that our efforts to create a VIP-like experience were successful. Thank you once again for your recommendation. We look forward to welcoming you back in the future for another memorable stay. Kind Regards Bassant Saad Guest Experience Manager

Other web-users rate our hotel

  • 905 reviews 9/10 Location
  • 1,990 reviews 8.6/10 Room
  • 3,749 reviews 9.4/10 Service
  • 188 reviews 5.6/10 WiFi
  • 2,197 reviews 8.7/10 Food
  • 1,628 reviews 9.4/10 Beach
  • 1,256 reviews 9.2/10 Cleanliness
  • 1,073 reviews 8.9/10 Amenities

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