Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 580 reviews

Mercure Hurghada Hotel - Image 1
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Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4

Description

Hotel extras

  • Private beach with direct sea access

  • Family rooms

  • Rooms with sea view

  • Outdoor swimming pool

  • Wellness Center

Our accommodation(s)

Book this hotel
Room 1

22 sqm rooms with private terrace or balcony overlooking the Garden. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 1 child

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 22 / 236 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • BathrobeAdditional charge

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 22 / 236 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony or Terrace
  • Accessible room

22 sqm rooms with private terrace or balcony overlooking the Pool. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 1 child

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

22 sqm rooms with private terrace or balcony overlooking the sea. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 1 child

  • Views:

    Sea side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

22 sqm rooms with private terrace or balcony overlooking the sea. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 1 child

  • Views:

    Sea side

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

22 sqm rooms with private terrace or balcony overlooking the Garden. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box, WiFi and mini fridge. Up to 2 adults and 1 child

  • Views:

    Garden View

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Twin bed(s) x2

Media And Technology

Internet Facilities

  • Wireless internet in your room

22 sqm rooms with private terrace or balcony overlooking the Garden. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box, WiFi and mini fridge. Up to 2 adults and 1 child

  • Views:

    Garden View

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x1

Media And Technology

Internet Facilities

  • Wireless internet in your room

22 sqm rooms with private terrace or balcony overlooking the Red Sea. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box, WiFi and mini fridge. Up to 2 adults and 1 child

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Twin bed(s) x2

Media And Technology

Internet Facilities

  • Wireless internet in your room

22 sqm rooms with private terrace or balcony overlooking the Red Sea. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box, WiFi and mini fridge. Up to 2 adults and 1 child

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 22 / 236 sq ft

Bedding

Double bed(s) x1

Media And Technology

Internet Facilities

  • Wireless internet in your room

48 sqm rooms with private terrace or balcony overlooking the Garden. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 2 children

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
3
Area
From 48 / 516 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

48 sqm rooms with private terrace or balcony overlooking the Garden. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 2 children

  • Views:

    Garden View

Max. number of persons
3
Area
From 48 / 516 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

48 sqm rooms with private terrace or balcony overlooking the Pool. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 2 children

  • Views:

    Pool side

Max. number of persons
3
Area
From 48 / 516 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

48 sqm rooms with private terrace or balcony overlooking the Pool. Each room has a private bathroom, individually controlled air conditioning, multilingual satellite TV, safe deposit box and mini fridge. Up to 2 adults and 2 children

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 48 / 516 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

48 sqm with a separate room for children, private terrace or balcony overlooking the Garden, private bathroom, individually controlled air conditioning, multilingual satellite TV, safe box & mini fridge. Up to 3 adults & 2 children

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
5
Area
From 48 / 516 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

48 sqm with a separate room for children, private terrace or balcony overlooking the Pool, private bathroom, individually controlled air conditioning, multilingual satellite TV, safe box & mini fridge. Up to 3 adults & 2 children

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony or Terrace

Max. number of persons
5
Area
From 48 / 516 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

96 sqm suite with 2 connecting rooms, private terrace or balcony overlooking the Pool. Each Suite has 2 private bathrooms, individually controlled air conditioning, multilingual satellite TV, safe box & mini fridge. Up to 3 adults & 2 children

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 96 / 1033 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • TV room service ordering
  • Satellite/cable colour TVAdditional charge
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
HURGHADA
Egypt

GPS:27.132575, 33.828042

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • HRG
  • HURGHADA INTL APT

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 469 rooms
  • 120 connecting rooms
  • 3 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • French
  • Italian
  • Russian

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Catering

2 Restaurants

4 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Services for children

  • Outdoor playground for children

Well-being

Main Swimming pool

  • Outside
  • On site

Banana pool

  • Outside
  • On site

Sports and leisure

Boat excursions

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Volleyball

  • On site

Snorkelling/Scuba diving center Additional charge

  • On site

Squash court

  • On site

Table tennis Additional charge

  • On site

Private beach Additional charge

  • On site

Tennis

  • On site

Tennis Additional charge

  • On site

Table tennis

  • On site

Volleyball Additional charge

  • On site

Boules/petanque

  • Nearby

Boules/petanque

  • On site

Private beach

  • Nearby

Football

  • On site

Parasailing Additional charge

  • On site

Parasailing Additional charge

  • On site

Boat excursions Additional charge

  • On site

Scuba diving Additional charge

  • On site

Football

  • Nearby

Glass bottom boat Additional charge

  • On site

Scuba diving Additional charge

  • Nearby
  • On site
  • Outdoor parking
  • Private

Oriental food with oriental atmosphere.

THE BEACH COCKTAIL BAR

Offering a wide range of cocktails

Bar Type
BAR
Capacity
10

Other informations

Services

  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Cocktail
  • Soft drinks

Offering a wide range of cocktails

THE POOL BAR

Offering a wide range of snacks & cocktails

Bar Type
POOL BAR
Capacity
40
Accessibility
Accessible service

Other informations

Services

  • Wheelchair access
  • Smoking Area
  • Bar for hotel customers only
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Cocktail
  • Soft drinks

Offering a wide range of snacks & cocktails

ULTRA BAR

"Offering cocktails all day, late breakfast, afternoon tea, evening drinks and snacks"

Bar Type
LOBBY BAR
Capacity
60
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Bar Recreation facilites

  • Billiards/Snooker/Pool Table

Snacks facilities

  • Cold snacks
  • Hot snacks

"Offering cocktails all day, late breakfast, afternoon tea, evening drinks and snacks"

enjoy the three concepts Mercure breakfast between high energy and health corner as well as American breakfast at our EL ANDALOS main restaurant for a good day start

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  580 reviews

Customer review rating 5.0/5

Mikhail Z. Families - Confirmed reviews ALL

Dear Mikhail Z., Thank you for your kind words regarding our front desk and reception team. We are delighted to hear that you enjoyed your stay and appreciated the hospitality provided. Your feedback is invaluable to us as we strive to maintain high standards for our guests. Kind Regards Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Kholoud H. Families - Confirmed reviews ALL

Dear Kholoud H., Thank you for taking the time to share your positive experiences at Mercure Hurghada Hotel over the past decade. We are delighted to hear that our beautiful location and comfortable atmosphere have contributed to your enjoyable stays. It is especially rewarding to know that you appreciate the variety of delicious food we offer, particularly during breakfast. Your kind words regarding our staff, including Mr. Hamada Ezzo, Mr. Mahmoud, Mr. Omar, Mr. Hamdy, and Mr. El Shazly, will be shared with them. It is our team's dedication to providing exceptional service that makes us proud to host valued guests like yourself. We look forward to welcoming you back and creating more wonderful memories in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Aleksei T. Couples - Confirmed reviews ALL

Dear Aleksei T., Thank you for your kind words regarding your recent stay at Mercure Hurghada Hotel. We are pleased to hear that you appreciated our location and service. Your recommendation means a lot to us, and we hope to welcome you back in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Demir M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you had an excellent experience and appreciated the service provided by our reception and front desk staff. Your feedback is greatly valued. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Maksim T. Couples - Confirmed reviews ALL

Dear Maksim T., Thank you for your kind words regarding your recent stay at Mercure Hurghada Hotel. We are pleased to hear that you enjoyed our beautiful sandy beach and found our front desk and reception team to be exceptionally professional. Best regards, Bassant Saad Guest Experience Manager

Dear Raghada R., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be friendly and that your family enjoyed a comfortable experience. It is our pleasure to provide a joyful atmosphere for all our guests. Kind Regards Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Mikhail Z. Families - Confirmed reviews ALL

Many thanks to the professional front desk and reception team for the amazing hospitality

Dear Mikhail Z., Thank you for your kind words regarding our front desk and reception team. We are delighted to hear that you enjoyed your stay and appreciated the hospitality provided. Your feedback is invaluable to us as we strive to maintain high standards for our guests. Kind Regards Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Kholoud H. Families - Confirmed reviews ALL

We have been coming to this hotel for the past 10 years, and it has always been a wonderful experience for us. The hotel has a beautiful location and is very comfortable, peaceful, and relaxing. The restaurant offers a great variety of delicious food, and we especially enjoyed the breakfast, which was excellent. A very special thank you to Mr. Hamada Ezzo for his outstanding effort, cooperation, and personal attention throughout our stay. His service was more than excellent, and we truly appreciate everything he did to make our experience special. We would also like to thank Mr. Mahmoud and Mr. Omar at the reception, as well as Mr. Hamdy and Mr. El Shazly, for being extremely helpful, cooperative, and welcoming. After 10 years of visiting, we continue to enjoy our time here and appreciate the wonderful hospitality and service. We always feel comfortable and welcome, and we look forward to coming back again.

Dear Kholoud H., Thank you for taking the time to share your positive experiences at Mercure Hurghada Hotel over the past decade. We are delighted to hear that our beautiful location and comfortable atmosphere have contributed to your enjoyable stays. It is especially rewarding to know that you appreciate the variety of delicious food we offer, particularly during breakfast. Your kind words regarding our staff, including Mr. Hamada Ezzo, Mr. Mahmoud, Mr. Omar, Mr. Hamdy, and Mr. El Shazly, will be shared with them. It is our team's dedication to providing exceptional service that makes us proud to host valued guests like yourself. We look forward to welcoming you back and creating more wonderful memories in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Aleksei T. Couples - Confirmed reviews ALL

Perfect stay at Mercure Hurghada Hotel, high recommend

Dear Aleksei T., Thank you for your kind words regarding your recent stay at Mercure Hurghada Hotel. We are pleased to hear that you appreciated our location and service. Your recommendation means a lot to us, and we hope to welcome you back in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Demir M. Couples - Confirmed reviews ALL

Perfect service and perfect reception and front desk staff thanks

Dear Mr. M., Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you had an excellent experience and appreciated the service provided by our reception and front desk staff. Your feedback is greatly valued. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Maksim T. Couples - Confirmed reviews ALL

Thanks to the extremely professional services specially front desk and reception team

Dear Maksim T., Thank you for your kind words regarding your recent stay at Mercure Hurghada Hotel. We are pleased to hear that you enjoyed our beautiful sandy beach and found our front desk and reception team to be exceptionally professional. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Deborah E. Couples - Confirmed reviews ALL

Comfortable hotel with friendly staff specially the front desk and the reception professional 24 service

Dear Deborah E., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our beautiful beach and found our staff to be friendly and professional. Your feedback is greatly appreciated. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Eid A. Families - Confirmed reviews ALL

Everything was great, the hotel is very magical and the reception was fantastic, professional friendly and awesome. Thanks to Omar, Mahmoud Ali, Hesham and Amr. Thank you Mr. Moustafa front office manager.

Dear Eid A., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our reception team to be professional and friendly. Your appreciation for Omar, Mahmoud Ali, Hesham, Amr, and Mr. Moustafa will surely be shared with them, as it serves as great motivation for our team. We strive to create a magical experience for all our guests, and it is rewarding to know we succeeded during your visit. Kind Regards Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Rashad A. Families - Confirmed reviews ALL

Really amazing and beautiful hotel deserves 7 stars not only 4*, with an awesome reception team especially Amr Omar Hesham and Mahmoud and Mr. Mosalhy, and for sure Mr. Hamada Ezzo

Dear Rashad A., Thank you for your kind words regarding your recent experience at Mercure Hurghada Hotel. We are delighted to hear that you found our hotel beautiful and that our reception team made a positive impression on you. Your feedback about our staff, particularly Amr, Omar, Hesham, Mahmoud, Mr. Mosalhy, and Mr. Hamada Ezzo, will be shared with them, as they strive to provide excellent service. We appreciate your review and hope to welcome you back soon. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Wissam M. Families - Confirmed reviews ALL

Amazing stay , very fun , rooms are nice , big and clean food was excellent , the animation team were exceptional , will be returning for sure

Dear Wissam M., Thank you for your delightful feedback. We are thrilled to hear that our staff, activities, and accommodations contributed to your enjoyable stay. Your kind words about our food and animation team are greatly appreciated. We look forward to welcoming you back for another memorable experience. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Amr E. Families - Confirmed reviews ALL

Good

Dear Amr E., Thank you for your kind feedback regarding our friendly staff. We are pleased to hear that you had a positive experience during your stay. Your compliments will be shared with the team to motivate them further. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Emad R. Families - Confirmed reviews ALL

We had a wonderful stay! The hotel staff was incredibly friendly, welcoming and attentive to details making us feel comfortable from the moment we arrived. The amazing beach, swimming pools, stunning views and excellent service made the stay truly relaxing and memorable. A warm and welcoming atmosphere that I would happily return to!

Dear Emad R., Thank you for your delightful feedback regarding your recent stay at our hotel. We are pleased to hear that our staff's hospitality and attention to detail contributed to your comfort and made your visit memorable. It is wonderful to know that you enjoyed our amenities, including the beach and swimming pools. We look forward to welcoming you back for another relaxing experience in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Emad R. Families - Confirmed reviews ALL

A truly enjoyable stay with warm hospitality, friendly staff, excellent service, beautiful views, and a relaxing atmosphere. Everything was well taken care of, making the experience comfortable and memorable.

Dear Emad R., Thank you for your kind words regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you enjoyed our hospitality, service, and beautiful views. Your feedback means a lot to us and motivates our team to continue providing exceptional experiences. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Tamer H. Families - Confirmed reviews ALL

Special thanks to Reception team, Hisham, Omar, Amr, Mahmoud Ali and for sure their greatest manager Mr. Mahmoud Mosilhy for his contribution in making our vacation enjoyable and Mr. Yassin Director of Food and beverage. Thank you all team of Mercure Hurghada

Dear Tamer H., Thank you for your kind words and for taking the time to recognize our dedicated team. We are delighted to hear that Hisham, Omar, Amr, Mahmoud Ali, and Mr. Mahmoud Mosilhy contributed positively to your vacation experience. It is also gratifying to know that Mr. Yassin's efforts in the food and beverage department enhanced your stay. Your feedback is invaluable to us and serves as great motivation for our team. We hope to welcome you back to Mercure Hurghada Hotel in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Khaled F. Families - Confirmed reviews ALL

The beach was amazing, and the animation team and staff were friendly

Dear Khaled F., Thank you for your positive feedback. We are delighted to hear that you found our beach to be amazing and that our animation team and staff contributed to your comfortable stay. Your satisfaction is our priority, and we appreciate your kind words. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Nada M. Families - Confirmed reviews ALL

I would like to sincerely thank you for the wonderful stay at Mercure Hurghada Hotel. We truly enjoyed our time at the hotel and greatly appreciated the warm hospitality and excellent service. A very special thanks to Omar Gouda, Mahmoud Moslhy, Moustafa Adel, and Hamdy Elshoura for their kindness, professionalism, and outstanding attention throughout our stay. Your efforts really made our experience special.

Dear Nada M., Thank you for your generous feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you had a wonderful experience and that our team's hospitality and service left a positive impression on you. Your kind words for Omar Gouda, Mahmoud Moslhy, Moustafa Adel, and Hamdy Elshoura will certainly be shared with them, as they will be thrilled to know they made your stay memorable. We appreciate your support and hope to welcome you back in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 2.5/5

Amr A. Families - Confirmed reviews ALL

This is my second visit to the hotel. My first visit was on 2023 and it was wonderful this visit was not good as the first one. The restaurant was extremely hot , the animation team and the entertainment show was not as expected but i must send great full thanks to the stuff, life guards they do their best

Dear Amr A., Thank you for sharing your feedback regarding your recent stay at Mercure Hurghada Hotel. We are pleased to hear that you appreciated our staff and lifeguards. However, we regret that the dining experience did not meet your expectations, as well as the entertainment offerings. Your comments are invaluable and will be taken into consideration as we continually strive to enhance our services. We hope to welcome you back for a more satisfying experience in the future. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 3.5/5

Laura M. Families - Confirmed reviews ALL

Da. Aș scrie recenzia foarte ferm, dar elegant și factual, tocmai pentru că hotelul ți-a cerut feedback. Aș separa clar problemele de aprecierea oamenilor care chiar au încercat să te ajute. Asta îi face mesajul mult mai greu de respins ca „recenzie răuvoitoare”. Disappointing 4-star experience – beautiful presentation online, but far from what we experienced I chose this hotel expecting a genuine 4-star experience and paid €1,210 for 1 adult and 1 child, in addition to visa fees and other travel costs. Unfortunately, the reality did not match the expectations created by the hotel’s presentation and promotional images. The first two days of our holiday were significantly affected by the construction works. The noise was disturbing, and the lack of internet was a major inconvenience. I eventually had to make considerable efforts to obtain a room upgrade, which also meant moving to a higher floor where the internet was available. This should not have been something a guest had to fight for during a holiday. The restaurant experience was one of the biggest disappointments. The dining area was excessively hot, including the terrace, with too few fans. The food was far less varied than expected from a 4-star hotel. There were queues at the limited food stations, often only one type of soup per day, and desserts and other items sometimes ran out. The food was also not suitable for everyone. Much of it was spicy, fried, oily, heavily sauced or unfamiliar, which made it particularly difficult for a child and for guests who do not normally eat this type of food. We often ate simply because there was no real alternative, rather than because we actually enjoyed the food. The à la carte restaurant was also a disappointment. What was presented as an à la carte experience was, in reality, a choice between four fixed menus. The options were limited and, in my opinion, did not correspond to what I would expect from a 4-star hotel. The atmosphere and appearance were also much closer to a simple tavern than to a 4-star à la carte restaurant. The bars were another weak point. The cocktail selection was extremely limited – only around 4–5 options – while many other drinks were basic soft drinks from dispensers. Drinks were generally served warm unless you specifically asked for ice. Even the small cardboard cups became soft. The overall beverage experience was far below what I expected from a 4-star all-inclusive hotel. The ice cream situation was particularly disappointing. During seven nights, we received ice cream only twice, in very small portions – essentially two small spoonfuls, served in tiny cardboard containers. This felt completely disproportionate to what one would expect from a 4-star resort. I want to make one thing very clear: the hotel staff themselves were not the problem. The staff were kind and helpful, and I especially want to mention Manager Elia and the Chef/Sala Manager, who were extremely professional and did their best to help us. They deserve 9+/10 for their attitude and effort. Skymax also deserves a special mention and, in my opinion, a 5-star rating. Their service contributed significantly to making the overall holiday more pleasant. Unfortunately, despite the efforts of these people, the overall hotel experience remained disappointing. When you look at the beautiful photographs online, you expect a 4-star resort. What we actually experienced included construction noise, limited internet, a very limited food selection, queues at the food stations, an overly hot restaurant, restricted à la carte choices, poor beverage quality and very limited ice cream. I have travelled a long way for this holiday – approximately 14 hours each way – and paid a significant amount of money for one adult and one child. Unfortunately, I cannot say that the experience justified the price. I appreciate the kindness of the staff and the efforts made to solve some of our problems, but I would not return to this hotel. For me, the experience was decent mainly because of Skymax and the wonderful staff members who tried to help us, rather than because of the hotel facilities and services themselves. I sincerely hope the hotel management takes this feedback seriously, especially regarding the communication about construction, internet availability, food quality and variety, restaurant conditions, beverage service and the overall difference between the advertised 4-star experience and what guests actually receive.

Dear Laura M., Thank you for taking the time to provide us with your detailed feedback regarding your recent stay at Mercure Hurghada Hotel. We sincerely regret that your experience did not meet the expectations aligned with a 4-star hotel, particularly concerning the construction noise and internet access. We understand that these factors significantly impacted your holiday. Your comments about the dining experience have been noted. We strive to offer a diverse selection of culinary options, and we are disappointed to learn that the variety and quality did not align with your expectations. Additionally, we acknowledge your concerns regarding the atmosphere in the dining areas and the limitations of our beverage offerings. We appreciate your kind words about our staff, especially Manager Elia and the Chef/Sala Manager. It is our utmost priority to ensure that our guests feel welcomed and supported. Please be assured that we will reflect on your suggestions to enhance our guest experience. Thank you once again for your constructive feedback. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Telephone and wifi not working, i had to call reception from my cell phone to contact room service, no answer from room service, asked for bath amenities more than one time to be placed (which should be placed before arrival! )

Dear Mr.Omar, Thank you for sharing your feedback. We regret to hear about the issues you experienced with the telephone and Wi-Fi services, as well as the delay in receiving bath amenities. Your comments are valuable to us and will be taken into consideration to improve our services. Best regards, Bassant Saad Guest Experience Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

every thing ok good hotel like family

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you felt at home during your stay at Mercure Hurghada Hotel. Your satisfaction is our priority, and we appreciate your kind words about our hotel. Kind Regards Bassant Saad Guest Experience Manager

Other web-users rate our hotel

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  • 2,336 reviews 8.7/10 Food
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  • 1,126 reviews 8.8/10 Amenities
  • 329 reviews 8.5/10 Bar

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