Mercure Hurghada Hotel 4 stars

Customer review rating 4.6/5 2,167 reviews

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Mercure Hurghada Hotel
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+ 26 Services

Hotel extras

  • Free car park

  • Family rooms

  • Spa and fitness facilities

  • Outdoor swimming pool

  • Free WiFi. At reception

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI in the communal areas
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioned
  • HURGHADA INTL APT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • PorterPaying
  • ConciergePaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
  • TennisPaying
  • Beach and water sportsPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
 hurghada
egypt

Tel: +20653464646

Check-in from 14h00

Check out up to 12h00

  • CAIRO :  HURGADA

  • LUXOR :  HURGADA

  • By plane

    HURGHADA INTL APT At 9.7km / 6.03 miles - Shuttle free

  • By boat

    HURGHADA At 14km / 8.75 miles

  • By boat

    SAFAGA At 40km / 25 miles

  • By helicopter

    HURGADA At 8km / 5 miles

  • By car

    SAFAGA ROAD At 0.1km / 0.06 miles

GPS :27.132575, 33.828042

Our accommodation(s)

Meticulously designed for relaxation and comfort, each of the 469 rooms offer breathtaking views and facilities to meet with your requirements and adapt to your personality

Standard Room with 2 single beds, Garden View

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Standard Room with 1 double bed, Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone
  • Bathrobe

Standard Room with 2 single beds, Pool View

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Most of the accommodation: Balcony, Terrace *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Standard Room with 2 single beds, Sea view

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Most of the accommodation: Terrace, Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Standard Room with 1 double bed, Sea view

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Superior Room with 2 single beds, Garden side

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Most of the accommodation: Terrace, Balcony *

* Subject to availability

  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Superior Room with 1 double bed, Garden side

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering
  • Direct dial telephone
  • Bathrobe

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Superior Room with 1 double bed, Pool view

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Superior Family Room, Garden Side

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Most of the accommodation: Terrace, Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Superior Family Room, Pool Side

  • Max. number of persons: 5
  • Area: From 48 / 517 sq ft
  • Most of the accommodation: Terrace, Balcony *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone
Rooms

Our restaurants and bars

Ala cart restaurant

Type of cuisine: Other cooking style

Enjoy a wide selection of fresh & delicious seafood dishes in a modern setting. Offered once per stay free for Ultra all inclusive guests only

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAR AL ANDALUS

Type of cuisine: International

Buffet Style venue offers show cooking and high quality cuisine from different corners of the world. Guests can enjoy their meals in the outdoor terrace overlooking the pool

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BEACH COCKTAIL BAR

Non contractual photo

Offering a wide range of cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL BAR

Non contractual photo

Offering a wide range of snacks & cocktails

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULTRA BAR

Non contractual photo

"Offering cocktails all day, late breakfast, afternoon tea, evening drinks and snacks"

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Azur bar

Non contractual photo

Offering a wide range of beverage

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 176

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hurghada Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,167 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,782 reviews

Customer review rating 5.0/5

Julia K. Families - 02/03/2021 Confirmed reviews ALL

That was my first time in Egypt, and i can say i was very impressed with this hotel ,very clean, good food, and the last but not least- excellent, friendly and helpful staff! I’d definitely stay in Mercure again! 10/10!

Dear Yulia K., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Amazing

Customer review rating 5.0/5

Ahmed E. Friends - 27/02/2021 Confirmed reviews ALL

First of all I would like to thank every single employee in the hotel special Mr Essam Ahmed ( Rooms Division Manager ) . The hotel is very cozy and comfortable , everything thing around me was clean and perfect. Room service very professional and clean. Reception staff with smiles all the time and super helpful. Resturant was clean and food was very nice . All staff very friendly. Mercure will be my first recommendation to anyone gonna visit Hurghada.

Dear Mr. Ahmed, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Great customer service

Customer review rating 4.5/5

Love Couples - 23/02/2021 Confirmed reviews ALL

Our stay was very comfortable. Mr Hazim and his team were extremely helpful and made the stay very comfortable.

Dear Mr. Aly, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Vacation in heaven

Customer review rating 5.0/5

Diana P. Solo - 20/02/2021 Confirmed reviews ALL

Very friendly staff in the hotel. Clean and nice rooms. Beautiful and clean beach. Funny animators.

Dear Ms. Diana, We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Really enjoyable

Customer review rating 4.5/5

Ahmed W. Families - 20/02/2021 Confirmed reviews ALL

I had a wonderful time, the weather the food the service are amazing , the sea is really nice , the staff the manager are very helpful

Dear Mr. Aly, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure Hurghada and are delighted to read that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Amazing

Customer review rating 5.0/5

Pricila D. V. Friends - 15/02/2021 Confirmed reviews ALL

I loved me time this hotel.

Dear Pricila Dias V., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Beautiful hotel, great beach, very helpful reception staff

TripAdvisor rating 4.0/5

em_staw Solo travel - 13/02/2021 TripAdvisor review

This place could be excellent with few improvements. Rooms are very nice, big with comfortable sitting area. Beach is located along deep bay, very good swimming condition. Food was avarage, basic, no variety. Annoying things: gym is open untill 19 only. Why not longer or 24/7 like in other hotels? Taxi service cost 2-3 times more than street taxi or uber. Spa is overpriced. Scrub is a joke. Service is not worth the price.

Dear Em Staw, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure Hurghada hotel and are delighted to read that we were able to match your holiday expectations. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. The Spa & Taxi service within our hotel is a third party not managed by Mercure Hurghada, we sincerely lament hearing your dissatisfaction with the facilities provided and will make sure to share your comments with their management that will be taken into account not to face future issues. Please, be assured your comments regarding Gym opening times are taken into consideration and will extend the opening time. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Karim El Herazy General Manager

good stay

Customer review rating 5.0/5

Mohamed M. A. Business - 21/01/2021 Confirmed reviews ALL

Good

Dear Mohammed M., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful stay

Customer review rating 5.0/5

Ahmed A. Friends - 11/01/2021 Confirmed reviews ALL

Exclent

Dear ahmed a., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada

Amazing as usual

Customer review rating 5.0/5

Katrina E. J. H. Couples - 29/03/2020 Confirmed reviews ALL

This is my first home It is amazing place So relaxing Staff are my family And the management are our best friends They are so welcoming and genuine

Dear Katrina - Elizabeth J., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff

Customer review rating 5.0/5

Roxana C. Friends - 10/03/2020 Confirmed reviews ALL

The staff is helpful and friendly, especially the staff from ultra bar ( Ahmed, Serag and Moustafa ). The Maroccan Restaurant was very good. The room very clean, they changed the towels daliy. The staff from the reception very nice. We had Amazing experience with Fun Fly Boat and desert safari. Thank you for all! Kind regards, Roxana

Dear Ms. Roxana, Thank you very much for sharing this great review of your recent stay at Mercure Hurghada. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Amazing hotel

Customer review rating 4.5/5

Nagy N. N. S. Couples - 07/03/2020 Confirmed reviews ALL

Excellent service,smiling staff , hotel very very clean , high quality of food specially for dinner, Bars have everything u need nothing not available, staff in bars and restaurants very cooperatives, hotel have one of the best animations team in Red Sea , amazing atmosphere, large beach and beautiful swimming poool , we miss hotel quickly Also u see mangers everywhere following work , Will back again soon Thanks to all staff , hazim , Taha , Fatma , Really all staff

Dear Nagy S., Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure Hurghada hotel and are delighted to read that we were able to match your holiday expectations. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you so much for taking the time to write your honest review in relation to your recent stay. We would also like to thank you for your loyalty. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Excellent

Customer review rating 4.5/5

Moustafa R. Families - 14/02/2020 Confirmed reviews ALL

In general the hotel location is excellent, stuff were very polite and helpful, rooms are clean and wide , meals were acceptable, but variety in menu is required,

Dear r. m., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 2.5/5

Allan B. Families - 29/01/2020 Confirmed reviews ALL

Pros: Great heated pools Beautiful Gardens Comfortable beds Cons: People trying to sell to you all the time Poor breakfast with terrible coffee artificial juice One set of in room complimentary coffee/tea per stay - not acceptable!

Dear Allan B., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Poor service

Customer review rating 3.0/5

Tony Friends - 21/01/2020 Confirmed reviews ALL

the room wasn't cleaned daily, had to ask for toilet paper when it ran out! waiting for delivery around 15m as security keep telling them to go from different entrance!

Dear Tony H., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Aqua park

TripAdvisor rating 3.0/5

mennahisham83 Family - 14/01/2020 TripAdvisor review

Must consider adding aqua park for kids as it is so boring it will be more fun if there is aqua park and will be more like family hotel also the pools must be more heated water was neutral not heated .

Dear Mrs. Menna, Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

A mid scale experience

Customer review rating 3.5/5

Ashraf A. M. Families - 05/01/2020 Confirmed reviews ALL

Despite the expansive sea view of the hotel, it is in real need for refurbishment either in restaurants or rooms. As an ALL Gold member, I was greeted with a complimentary welcome drink at Ultra Bar, but awkwardly I was downgraded to a standard sea-view room (#1905) although I booked a superior pool-view room with an early check-in request! Moreover, the spa was not complimentary to access for Gold members as the benefits suggest! Unfortunately, there are no free WiFi for Gold members either in rooms or public areas! And the only free WiFi provided in the lobby was sluggish, unresponsive, and unreliable! The food was of good quality, and it needs some variety on a daily basis so as not to get repetitive. The snacks at the pool bar was really yummy! They served very tasty burgers with fries. The new-year party was fun to attend, so thanks for the team behind it.

Dear Ashraf AbdelAziz M., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

3 out of 5

TripAdvisor rating 3.0/5

osamaelnassery Couples - 03/01/2020 TripAdvisor review

The hotel is good as location , beach and activities , food is not good and the stuff need to know more about dealing with the member’s and how to Handel everything they need to know more about the loyalty program.

Dear Mr. Osama El Nassery, Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Good staff .. awful food and need WiFi option in the rooms

Customer review rating 3.0/5

Hossam E. Families - 31/12/2019 Confirmed reviews ALL

Good staff .. awful food and need WiFi option in the rooms The swimming pool / beach are nice and the rooms are in good condition

Dear Hossam E., We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

Ok

Customer review rating 3.0/5

Sohir Families - 26/12/2019 Confirmed reviews ALL

The hotel building looking and view is very good and the beach is also okay but the food quality and staff service is not that good and when we arrived we were pleased that they have upgraded our room to be a sea view but when we got the room it was so small not fitting two people and baby and it wasnt cleaned as the dust allover the place we called them and we moved again to anthor room but still not that cleaned and the water boiler wasnt cleaned and not well mantained

Dear Ms. Soheir E., Thank you for taking the time to tell us about your experience at the Mercure Hurghada Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim EL HERAZY General Manager MERCURE Hurghada ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis

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