Rixos Premium Magawish Suites and Villas 5 stars

Customer review rating (ALL Rating) 4.7/5 1,888 reviews

Rixos Premium Magawish Suites and Villas - Image 1
Rixos Premium Magawish Suites and Villas - Image 2
Rixos Premium Magawish Suites and Villas - Image 3
Rixos Premium Magawish Suites and Villas - Image 4
Safaga Road Km12, Hurghada Red Sea Egypt, Egypt, 84517 HURGHADA, Egypt

Description

Hotel extras

  • Suites & Villas with direct pool access

  • Own horse stable and horse riding privilege on the 1 km fine sandy beach.

  • 7Km away from Hurghada International Airport

  • Rixy kids Club

  • Luxury Resort with ultra all inclusive concept

Our accommodation(s)

Hotel location

Rixos Premium Magawish Suites and Villas

Safaga Road Km12, Hurghada Red Sea Egypt, Egypt
84517 HURGHADA
Egypt

GPS:27.1466395, 33.829953

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,888 reviews

Customer review rating 5.0/5

Janet G. Friends - Confirmed reviews ALL

A wonderful relaxing time at Rixos Premium Magawish Suites and Villas always made to feel at home and for a special birthday fabulous thank you

Dear Janet, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed a wonderful holiday with us, and that our staff contributed to making your special birthday memorable. We look forward to welcoming you back in the future. Best regards, Alia Rasslan Guest Relations Agent Rixos Premium Magawish Suites & Villas

Customer review rating 5.0/5

Loreta K. Couples - Confirmed reviews ALL

Absolutely loved every minute we spent at this hotel, outstanding hospitality, delicious food, amazing staff, beautiful gardens and very comfortable and beautiful rooms

Dear Loreta K., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our hospitality, dining options, and beautiful surroundings. Your kind words inspire our team to keep delivering exceptional service. Best regards, Ustiniya Nikolaeva Guest Relations Service Rixos Premium Magawish Suites & Villas

Customer review rating 5.0/5

Abdelrahman M. Couples - Confirmed reviews ALL

you know well how to make your guests happy

Dear Mr. M., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our efforts to ensure guest satisfaction resonated with you. Your kind words inspire us to continue delivering exceptional experiences. Best regards, Ustiniya Nikolaeva Guest Relations Service Rixos Premium Magawish Suites & Villas

Customer review rating 1.5/5

Irina L. Couples - Confirmed reviews ALL

Been to Rixos hotels many times, and evaluate them all from good to excellent. However, Magawish is not the case. Rooms are dirty, with considerable wear and tear all around. Everywhere we touched was a layer of dust / dirt / oily trails. Although we booked a king size room, we were given a double room with 2 beds combined, as a result, one of us didn't have a soft headrest, but a wall. Matraces were very soft, thus causing a severe backpain. We asked at the reception in person (because phone was broken as well, and so dirty I was afraid to touch it) to change the matraces THREE TIMES IN A SINGLE DAY and nothing had happened. It got changed only the next day, and only one out of 2! Phone hasn't been fixed as well. There was a strong moldy smell in the bathroom, and bathroom table was dirty. Air conditioner sounded like an airplane taking off. Carpets were dirty, so had to use flip flops in a luxury 5 star hotel! Food was pretty much bad, especially in main restaurants - Turquose and People's. Variety is bad, some things missing at all (good fish, nicely cooked meat, seafood, different juices, soups). Also, the zone where the food sits is very small, so pretty much overcrowded. We have visited almost every A La Carte restaurants and they were slightly better but still definetely far from what you'd expect from Rixos. For example, sushi in Asian were like cheapest sushi delivery in our own country 15 years ago - deformed, with weird ingridients like a mayonaise or with a fake eel (crabl sticks minced meat painted to look like eel). However, Ice Cream was tasty. Important con about sitting inside is very bright light that deletes any attempts to create cozyness - they have table lights and main light turned on simultaneously. Alcohol is very shady as well. Every order of Jack is a lottery. 1 of 10 is okay, but others are some fake copycats causing issues to people with allergies on badly distilled spirits, like me. Bacardi was also strange, but as it goes with Coke, was ok. Henessy cognaq in Panorama bar was ok. In lobby bar it was perfect, but looks strange that a proper drinking is only at Reception. All the ammenities in the hotel are worn out as well. Whenever you look - there will be either something broken or badly repainted or fixed with a ton of sealant. A joke about fixing anything in the world with enough duct tape plays here well - just with a sealant. Beach area ain't good either. While it is relatively easy to find a sunbed, they are mostly dirty. But the worst is the sand itself. Nobody bothers to clean it overnight, so it has tons of bottle caps, sharp rocks and other small debries that can damage your feet. There are big trash cans all over the beach (omg, these should be located outside it), without any covers, so lots of crow are digging the trash and it is being thrown out and flies all around. There is a horse farm nearby. Horses and rabbits were amazing, but the landsape you travel through to get to the beach is disgusting - through some dirty backyards full of rubble causing the horse almost to trip over, along the dormatory where the staff lives, with some old furniture and destroyed cars all around. Bottom line. Review looks bad, but it is bad only considering its price. If charged 2x less, would be a wonderful hotel. But having in mind its reputation and price - very bad. Sorry, Rixos, next time we will go somewhere else. Important update : on the last day, despite having a DO NOT DISTURB sign on the door, cleaner has quitely knocked on the door (thanks God that I have a good hear and was able to react) and tried to enter thr room at 9 AM while we were in a middle of a something private. His reason was "you are leaving today". What a nonsense - checkout is at 12:00. Absolutely disgusting.

Dear Ms. Irina L., Thank you sincerely for taking the time to share such a detailed and heartfelt review. While it is truly difficult to learn that your experience at Rixos Premium Magawish Suites & Villas fell far below your expectations and far below the standards we strive to uphold, I am genuinely grateful that you allowed us the opportunity to understand exactly what went wrong. Your feedback is not only valid but incredibly valuable. Please accept my deepest apologies for the shortcomings you encountered throughout your stay. From the condition of the room to the service lapses, maintenance issues, food quality, and the beach environment, each of the concerns you mentioned is absolutely not reflective of what your experience should be. Reading about the repeated requests for mattress changes, the moldy smell in the bathroom, the broken phone, the lighting and food quality concerns, and especially the inappropriate disturbance despite a “Do Not Disturb” sign is extremely distressing. You were right to expect far better. I want to assure you that every point you raised has already been shared with the relevant department heads for immediate review and action. Cleanliness, maintenance, food quality, and guest privacy are all fundamental pillars of our service, and the experiences you described are unacceptable. We are committed to addressing these issues thoroughly. Despite this disappointing visit, I truly hope you will consider giving us another opportunity to restore your trust. I would be honored to personally oversee all arrangements for your next stay and ensure that every element - from your room to your dining experience to the beach environment - reflects the quality and warmth you have known from Rixos in the past. Please feel free to reach out to me directly, so I can assist you personally and arrange everything for a much more comfortable and memorable experience. Thank you once again for your honesty, your loyalty to the brand, and the chance to improve. We would love the opportunity to welcome you back and show you the true hospitality you deserve. Best regards, Yauheniya Karavatskaya Guest Relations Manager Rixos Premium Magawish Suites & Villas

Customer review rating 4.0/5

Garry W. Couples - Confirmed reviews ALL

Staff are fantastic especially Mahmoud Ahmed and the cleaner who works with him. The beach was a bit too crowded for us and construction noise was a pain. (Not informed about) & too many kids for us so we retreated to the lotus pool which was much quieter and suited us. We struggled to get reservations at any restaurants so gave in and went to the Turquoise restaurant every day. Food good & staff great but food could have been a bit hotter, however if you go to the pasta station it’s piping hot and the guy was so funny. I had the pasta a little too often 🥰 The air con didn’t seem to work on the first night but after letting reception know the next day it was sorted. Fantastic. Service from any staff member was out of this world and nothing was too much trouble. The ice cream parlour was a real treat too. Room fantastic, service outstanding. We would go back & thanks for a pleasurable stay

Dear Mr. Garry W., Thank you for your thoughtful review and for highlighting the exceptional service provided by our team, particularly Mahmoud Ahmed. We are delighted to hear that you enjoyed your overall stay and appreciated the delicious offerings at the Turquoise restaurant, as well as the delightful experience at the ice cream parlour. We sincerely apologize for the inconvenience you faced with the beach crowd and construction noise. We continuously strive to ensure our guests are informed about any ongoing work that may affect their experience. Additionally, we recognize the challenges you encountered with restaurant reservations and appreciate your feedback regarding the food temperature. Your comments will be shared with our culinary team for further consideration. We are pleased to hear that our staff swiftly resolved the air conditioning issue, ensuring your comfort during your stay. We look forward to welcoming you back for another enjoyable experience at Rixos Premium Magawish Suites and Villas. Best Regards, Yauheniya Karavatskaya Guest Relations Manager Rixos Premium Magawish Suites and Villas

Other web-users rate our hotel

  • 1,275 reviews 9.4/10 Location
  • 1,469 reviews 9/10 Room
  • 5,653 reviews 9.4/10 Service
  • 22 reviews 9.9/10 WiFi
  • 3,160 reviews 9/10 Food
  • 1,096 reviews 9.1/10 Amenities
  • 924 reviews 9.5/10 Vibe
  • 871 reviews 8.8/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Hurghada

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.