Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 3,206 reviews

Mövenpick Hotel & Residence Hajar Tower Makkah - Image 1
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Description

Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,206 reviews

TripAdvisor Rating  4.5/5  1,846 reviews

Certificate of excellence 2023

good location

Customer review rating 3.5/5

Reham Solo - Confirmed reviews ALL

good

Dear Reham A., We very much appreciate your comments regarding your stay at the Mövenpick Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is good

Customer review rating 3.0/5

Mazeen F. Business - Confirmed reviews ALL

The hotel couldn't provide me an early check in despite asking this 3 weeks in advance. The room was provided at 2pm. Then the room wifi didn't work for a whole day until after several complaints the lady at Guest Relation changed the room to diffent floor. She was very helpful and all Guest Relation female staff were very nice. They did give me 2pm check out. I would expect more from this type of hotel next time.

Dear Mazeen f., Thank you for taking the time to tell us about your experience at the Mövenpick Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Meshal Alhabi

Accepted

Customer review rating 3.0/5

Dr M. A. Families - Confirmed reviews ALL

Very Small rooms No real upgrade Thanks for late check out

Dear Mohamed A., Thank you for taking the time to tell us about your experience at the Mövenpick Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Always get Excellent Service

Customer review rating 5.0/5

Umh (. Families - Confirmed reviews ALL

Always satisfied staying at Movenpick Hajar Mecca, apart from the friendly and helpful staff, I always get the privilege of upgrading with a satisfying view as a loyal member. thank you accor and movenpick team

Dear Uwaisy M., We very much appreciate your comments regarding your stay at the Mövenpick Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 4.0/5

Waleed Families - Confirmed reviews ALL

Great location, staff and short stays in Makkah

Dear Waleed j., We very much appreciate your comments regarding your stay at the Mövenpick Makkah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,697 reviews 9.5/10 Location
  • 4,257 reviews 7.6/10 Room
  • 12,804 reviews 9.5/10 Service
  • 107 reviews 3/10 WiFi
  • 2,372 reviews 8.5/10 Cleanliness
  • 2,266 reviews 8.8/10 Food
  • 1,355 reviews 7.3/10 Breakfast

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