Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.5/5 2,571 reviews

Best price
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Mövenpick Hotel & Residence Hajar Tower Makkah - Image 1
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P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Few steps from the Holy Kaaba

  • elegantly renovated Patrial Haram & Kaaba view rooms and Suites

  • Enjoy an exceptional dining experience.

  • Stay connected with complimentary high-speed Wi-Fi

  • Convenient laundry and pressing services

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700, The Clock Towers, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Telephone
Fax +966 12 571 7100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,571 reviews

TripAdvisor Rating  4.3/5  2,013 reviews

Excellent Hotel 3rd Stayed Dec-21-31 2025

TripAdvisor rating 5.0/5

N9314QNalib TripAdvisor review

Appreciation Review – Mövenpick Makkah I have stayed at the Mövenpick Makkah twice before the renovation, and I recently had the pleasure of staying again after the renovation. I must say, I absolutely loved it. The renovation has been done beautifully. The room was excellent, the bathroom was modern and very well designed, and the color scheme inside the room and throughout the hotel was perfect. Everything felt fresh, elegant, and thoughtfully planned. I truly loved every part of it. I would especially like to thank Duty Manager Omar, who was outstanding. I asked him for particular help, and he was delighted to assist. His professionalism, kindness, and willingness to help made a big difference in our stay. My sincere thanks also go to Chef Helper Marwan, Abdulmaboud, and Restaurant Manager Abdulhannan. They made us feel truly special and well cared for. Their hospitality and warm attitude were exceptional. One thing I clearly noticed during this stay was the very positive atmosphere throughout the hotel. It genuinely felt like everyone was happy to be working there, and that positive energy reflected in the service and overall experience. I truly enjoyed my stay and highly recommend Mövenpick Makkah. I look forward to staying here again in the future.

Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. We are glad that to hear that you loved our new rooms after renovation. It is truly rewarding to know that you had a wonderful experience and that our employees were up to standards and showed the true spirit of Movenpick as we strive to show it to all of our valued guests. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Guest Relation Team Mövenpick Hotel Residences Hajar Tower Makkah

Poor service, rude staff and inadequate rooms.

TripAdvisor rating 2.0/5

AnamAkram TripAdvisor review

Visited for umrah and stayed for 5 days (first time stay). Since I was traveling with family (elderly and kids), after categorically mentioning that we needed the rooms to be on the same floor we were refused in the name of availability (placed on floors 16, 20 and 24) and asked to come in and check availability the next day at checkout time. Even after visiting the front desk multiple times for the purpose we were asked to wait in our rooms and the front desk would contact us soon but sadly they never bothered contacting or solved the issue and so we were unable to fulfil our religious obligations with the peace of mind that we were hoping for. The bathrooms are super cramped with hardly any space to shower in a quad room with haram view.. the shower water mixer wasn’t working and when complained the plumbing kept insisting that quote “we didn’t know how to use the showers..” this however, was not the case with other 2/3 rooms. The rooms generally were cramped with beds like 4 beds in a clearly 3 bed or 2 bed space.. after placing the luggage, moving about was impossible. The housekeeping was clearly overworked as every time we’d request a room makeup they’d slide the door tag from under our doors back in and refuse completely to make up the room. The beds and linen had a stale moist feel to it and the room was just not fresh and clean as expected of a 5 star Accor property. Plus points: easy access to haram and adequate lifts to cater to huge numbers.

Dear valued guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. We regret that the room allocation, and the condition of the bathroom were not satisfactory. Your comfort is very important to us, and we will immediately share your comments with our team to help improve our services. Please share with us your reservation details to our email in order to take the necessary action, (hotel.makkah@movenpick.com) Sincerely yours, Guest Relations Team Mövenpick Hotel Residences Hajar Tower Makkah

Great Pilgrim possible from this property

TripAdvisor rating 4.0/5

BijidBasheer TripAdvisor review

Great Pilgrim possible from this property. Location is too close to Haram. If you go down, you will be Infront of the Haram. All amenities are nearby.

Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Sincerely yours, Guest Relation Team Mövenpick Hotel Residences Hajar Tower Makkah

Smooth Experience, but Breakfast Variety Needed

TripAdvisor rating 4.0/5

Tasleem A TripAdvisor review

Overall, our experience with Move N Pick was very good. The service was well organized, and everything went smoothly, which we truly appreciated. The staff was helpful and responsive, making our stay comfortable. However, there were a couple of small areas that could be improved. The supply of toilet paper was quite limited, and the breakfast menu was the same every day, which became repetitive over time. Adding more variety to breakfast and being a bit more generous with basic supplies would greatly enhance the overall experience. Despite these minor issues, it was a good experience overall, and we are thankful for their services.

Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Your feedback regarding breakfast and room supplies will be shared with the concerning departments and we apologies as it was not up to your liking. We look forward to welcoming you back for another comfortable and memorable stay. Sincerely yours, Guest Relation Team Mövenpick Hotel Residences Hajar Tower Makkah

Customer review rating 0.5/5

Shaida P. Families - Confirmed reviews ALL

Customer service was atrocious!

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Other web-users rate our hotel

  • 2,163 reviews 9.6/10 Location
  • 5,359 reviews 8.6/10 Room
  • 14,858 reviews 9.7/10 Service
  • 93 reviews 3.3/10 WiFi
  • 3,342 reviews 9.1/10 Cleanliness
  • 3,188 reviews 9.2/10 Food
  • 1,706 reviews 8.3/10 Breakfast
  • 7 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.