Mövenpick Makkah

Mövenpick Makkah 5 stars

Customer review rating (ALL Rating) 4.3/5 1,821 reviews

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Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

ALLSAFE approved hotel

Hotel location

Mövenpick Makkah

P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

Our accommodation(s)

A great location just steps from the holy Kaaba, make our 5-star rooms and suites at Mövenpick Hotel & Residences Hajar Tower Makkah a popular accommodation choice for Makkah pilgrims. Our 1,027 air-conditioned rooms have magnificent views We have 92 Classic Rooms, 125 Deluxe Suites and four Royal Suites with oriental designs and furnishings, spread over 31 floors. All rooms feature an LCD TV with more than 80 international channels, complimentary WiFi Internet access, in-room safe

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,821 reviews

TripAdvisor Rating  4.5/5  1,771 reviews

Review during stayed for Umroh on 9-13 Sept 22

TripAdvisor rating 5.0/5

sukarnis2022 Families - TripAdvisor review

When stayed in this hotel during visited masjidil Haram for Umroh, my experience: very good service, quite close to the Haram mosque (easy to reach the Haram mosque), good servant as well as the food.

good stay but need improvement in the checkinn process laggage process is not satisfied.

Customer review rating 3.5/5

Tahir R. Families - Confirmed reviews ALL

overall exprience is great

Dear Values Guest As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah. In the first Instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. Indeed, all negative points you have mentioned in your comments is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Therefore your feedback is very invaluable to us. Please be assured that your comments have been reviewed with the management team and expected service procedures have been reinforced. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha’Allah. Sincerely, Ahmed AlHasawi Front Office Manger

I have stayed at same hotel in the past it was a lot cleaner and well maintained back then in 2018, the location is excellent, friendly staff and great breakfast.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Walking out directly to the Haram and if you miss the prayer time you can pray in your room and hear the recitation is a wonderful experience. The staff are friendly, The breakfast is excellent However it is a bit expensive

Dear Values Guest As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah. In the first Instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. Indeed, all negative points you have mentioned in your comments is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Therefore your feedback is very invaluable to us. Please be assured that your comments have been reviewed with the management team and expected service procedures have been reinforced. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha’Allah. Sincerely, Ahmed AlHasawi Front Office Manger

Well located, Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Excellent hotel and location for Umrah. Room good size and with all needed amenities. Breakfast buffet excellent and changes options. Having mall and food court very helpful as all hotel restaurants still not fully open for all meals. Housekeeping staff very good, I would especially like to thank Mr Abdul Gaffior, for taking good care of us on the 3rd floor

Dear Values Guest As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah. In the first Instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. Indeed, all negative points you have mentioned in your comments is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Therefore your feedback is very invaluable to us. Please be assured that your comments have been reviewed with the management team and expected service procedures have been reinforced. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha’Allah. Sincerely, Ahmed AlHasawi Front Office Manger

Location is perfect and very convenient in accessing all olaces of choice a d worshipA

Customer review rating 5.0/5

Ali S. B. K. Families - Confirmed reviews ALL

Always felt at home whenever I am at Movenpick,Mecca. Very courteous,kind and helpful staff,particularly the always friendly Mr Ahmed Al Hasawi.

Dear Values Guest , As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We very much appreciate your positive evaluation regarding your stay at the Movenpick Hajar Makkah. And we are very glad that you have enjoyed your stay with us It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile I have noticed unsatisfactory rating for some of our services; I appreciate if you can elaborate more about it through hereunder mentioned e-mail as this feedback is valuable to continuously improve the quality of our services. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Ahmed Al Hasawi Front Office Manager

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Other web-users rate our hotel

  • 3,969 reviews 9.5/10 Location
  • 4,899 reviews 9/10 Room
  • 9,652 reviews 9.6/10 Service
  • 44 reviews 2.6/10 WiFi
  • 2,057 reviews 9.2/10 Cleanliness
  • 964 reviews 8.4/10 Food
  • 684 reviews 7.1/10 Breakfast

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