We had a lovely stay at this hotel. Staff was so accommodating and welcoming . The food was good and the room was beautiful. I especially enjoyed the pool as it was so clean, not too crowded with an amazing view.

The food is very expensive compared to the quality and not alot of choices for lunch and dinner . I had to go looking arround the hotel to eat dinner .

We had a wonderful and comfortable stay. The hotel was excellent, the atmosphere was welcoming, and the staff were very friendly, professional, and helpful throughout our visit. Everything was well organized, and we truly appreciated the warm hospitality. It was a lovely family experience, and we would be happy to stay here again. Highly recommended!

Wonderfull stuff, their professionalism, kindness, and attention to detail turned a great vacation into an unforgettable experience. Please pass along my deepest thanks and appreciation to the entire team and especially to Mrs Fatma Ben Salem who went above and beyond to make sure we felt comfortable and valued . We will definitely return!

- water bottles for charge in a country where tap water unfit for human consumption, very 3 star hotel behaviour - breakfast room is so tiny and can’t accommodate at the least a proper amount/ratio when arriving at peak hours will be waiting for a while unless seated outside in the heat, and is seated you’ll find people standing over your shoulders waiting to be seated - breakfast is so basic and doesn’t meet the price point - understaffed surely, waiters in general are overwhelmed with customers that they skip you, avoid eye contact which results measurable delays in orders - cleanliness is not to standards in corridors and rooms and sometimes sits for more than 24 hours

I paid for a room with a sea view, but I was given a room with what the hotel staff called an “indirect sea view.” This term does not appear anywhere on Expedia, and the photos on Expedia do not match the room I received. Instead of a sea view, the room overlooked the roof of the lower-level rooms, with the sea only visible beyond that. When I arrived, I told the woman at check‑in that I wanted to see the room before bringing in all my luggage. As soon as I saw the view, I told her that I had paid for a sea view and that the roof obstructing the view was not shown on their website or on Expedia. She told me the entire hotel was built on “one level,” which was not true. At that moment, I had not yet seen the hotel from the pool or beach, so I believed her. She also said they do not use the terms “sea view” or “partial sea view,” but instead “direct” or “indirect” view, and that the room with a balcony and true sea view is called a “Relax Room.” We moved our bags into the room, but later, when I went to the beach, I saw clearly that the hotel is built on a hill with three levels, not one. My sister and I were upset that the staff had lied to us. Every time we wanted to go to the beach, pool, or restaurant, we had to walk down at least 20 stairs, not just one or two. We went back to the front desk and spoke to the same woman and another staff member. We told them we were unhappy with the room and that either the hotel or Expedia had misrepresented the room type. We even offered to pay for an upgrade to a Relax Room with a direct sea view, but they said the hotel was fully booked and had no availability. The next day, I contacted Expedia. I spoke with three different agents who kept repeating that they were “sorry” and “understood the situation,” but they did nothing to help. They told me the hotel was not answering the phone or did not speak Arabic or French, and asked me to talk to the hotel again. I was on vacation, exhausted, and frustrated — I paid for a sea view room and did not receive it, yet Expedia expected me to solve the problem myself. One Expedia agent even told me she didn’t know how to communicate with the hotel because of the language barrier. I told her to use her brain and use AI to translate and communicate. She became upset and told me she would not help me if I was “rude.” I asked to speak with her manager. The manager asked if I wanted to cancel the booking and find another hotel myself — in a country where English is not widely spoken. That is not support; that is abandonment. To make things worse, the room they gave us had six lights, and five of them didn’t work. On our first night, we had to call reception and wait until around 11:30 PM for someone to fix them. We also had to request a second robe and slippers because the room was not prepared for two guests. Housekeeping was slow, and items we requested took one or two days to arrive. The only good part of the hotel was the breakfast, and only when the restaurant wasn’t too busy. The Breeze restaurant was awful — terrible food, terrible drinks, and extremely overpriced. We ate there three times only because we were too tired to go out. And after all of this, the only thing Expedia offered us was “Key Cash,” which is completely useless. I tried to use Key Cash last year, and it only works for very specific hotels, dates, and conditions. Unless everything matches exactly, you cannot use it. So offering Key Cash as compensation was meaningless and did nothing to fix the problem. Overall, this was a terrible experience. If you plan to book a hotel through Expedia or directly with this hotel, think twice. The hotel and Expedia use different names for room types, and the photos online do not match what you actually get. Do not pay for a “sea view” room because you may not receive one. I felt completely betrayed by both the hotel and Expedia.

We went to spend some quality time in what we thought is a luxurious hotel. But the quality of the service was very disappointing. We went to the beach and were served in dirty glasses that had lipstick and we didn't find beach towels. In the room the table had dust in it. In the morning we had breakfast and there was bread full of moisture and has gone bad. And some plates were shipped. FYI we paid 1180 tunisian dinars for one night. But at least the sea was clear and we got served some fruits and delicious tunisian pastries for free. And when we gave our observations to the staff in the welcome area they were kind enough to give us a gift extra virgin olive oil and noted down all what we said to take it into consideration

I was in 137 a lot of noise (staff ) specially in the morning when they bring all stuff for the restaurant bottle of water … ect

It was amazing and the team helped us to change the room once there was a small incidence happen in the second day of arrival

The hotel is well located, but it feels outdated and lacks freshness. The atmosphere is pleasant, especially in the lobby and common areas. However, the rooms are disappointing—they feel old, are not particularly inviting, and fall well below the standards one would expect from a hotel of this category.

Staff were very helpful and supportive

Remarkable quality of service, food and drink.

This time very bad experience just had started from the checking in when we asked for the rooms that we have access that from the balcony they said no this is the only rule that we can give it to you and when we start a discussion, it was like a no go options. We went to the restaurant that was a big disaster. We have waited for our dinner more than two hours with many excuses, and finally the quality of the food and the time that they have spent, it doesn’t reach even a one star hotel. I’m very disappointed from this hotel this time not only this even the service when we call or when we ask anything, it was like that they are very busy. This is not the hotel that I know.

Very bad experience I got upgraded with arguments despite hotel room availability to a suite based on my profile, was very hard to let them understand the benefits of my platinum status after which o extended my stay to 29th they kept me in the same room and then I did another extension to the 31st they came they said you have to leave at he room and go to another small room or you must pay the difference a very bad and unprofessional service that I’ve never encountered in my life and being a titanium in Bonvoy a big difference in treatment and professional approach

The check-in was fast and peaple at the the reception were nice and helpful. However, the aervice at breeze restaurant is very poor! The lady there was rudecand unprofessional. The guy working at the towel box not helpful: we asked for 1 towel at 5.30 pm and he said no more!!! People working at the breakfast were nice.

I am writing to formally express my disappointment with my recent stay at your hotel. There is no doubt that the hotel is in a lovely setting, with beautiful views and excellent access to the beach. Our dinner experiences were also very good. Unfortunately, these positives were overshadowed by several significant service failures that fell well below the standard expected of a five-star hotel. Firstly, the lunch service was extremely poor. On one occasion, we placed our order but the food never arrived. After waiting approximately 45 minutes, we were informed there had been an issue with the chefs and lunch could not be prepared. On another occasion, we ordered a burger and a club sandwich. After waiting 45 minutes, I had to ask a waiter for an update, and I was told the food was “on fire.” My burger eventually arrived and was good, but we then had to chase the waiter again to find out where the club sandwich was. It finally arrived around 50–55 minutes after ordering and was probably the worst club sandwich I have ever been served. I provided this feedback to the waiter as I left the bar, yet he later asked my family how the sandwich was. Out of politeness, they simply replied that it was “okay.” The most serious issue, however, was our arrival experience. We arrived at approximately 10:30 pm and were escorted to our allocated rooms. The room keys did not work, requiring the porter to return to reception to have new keys cut. Once we gained access to the room, we discovered there was no electricity. The room was unbearably hot because the air conditioning was not functioning. The porter managed to restore the power temporarily, but we then found that the television and Wi-Fi were not working. Reception sent someone to reset the electrical trip switch, and everything appeared to be working again. Unfortunately, we woke at around 4:00 am in an unbearably hot room to discover that the power had failed once more. It took five or six telephone calls before the matter was finally resolved between 8:00 and 9:00 am, by which time we had gone to breakfast. We were eventually informed that the air conditioning control panel had to be replaced as it was repeatedly tripping the room’s electrical supply. As a result, our first night was extremely uncomfortable and we had very little sleep. When checking out, I explained this situation to reception. Regrettably, I do not even recall receiving a sincere apology. Given the circumstances, I believe it is entirely reasonable to request a full refund for the first night’s accommodation. I do not believe this request is excessive considering the disruption, discomfort and lack of sleep we experienced. In addition, I had specifically booked a Premium King Sea View room and a Deluxe Beach View room. However, I believe that Rooms 137 and 138 were both the same category, namely Deluxe Beach View rooms. I would therefore ask that you investigate this and arrange reimbursement of any difference in the room rates if I was not provided with the accommodation I had booked. Overall, the hotel has tremendous potential. However, the consistency of the guest experience and the standard of service provided are not currently reflective of a five-star property. I hope we can resolve this matter directly. I do not wish to escalate my complaint to Accor Head Office or leave negative public reviews unless it becomes necessary to do so. You already have my email address on file, and I look forward to receiving your prompt response Many thanks M.

Staff was really friendly and professional . Just the AC not working well only .

Lovely hotel but the room could do with some maintenance especially the bathroom. Housekeeping was not great but the staff were very friendly, especially front of house and reception.

Wonderful location. The best in Tunis, the rooms are large and beautiful the breakfast is very good and so many options. My only suggestion is to have more restaurants for five days I ate at the same and only restaurant the breez. For a five stars it needs t least 2-3 restaurants and more food options in the menu.