Mövenpick Gammarth 5 stars

Customer review rating (ALL Rating) 4.5/5 777 reviews

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Avenue Taieb Mhiri B P 36, P.O.Box 36, 2078 LA MARSA, Tunisia

Description

Hotel extras

  • Private golden, sandy beach

  • Relaxing spa and gym

  • Rooms overlooking the sea

  • Outdoor and indoor swimming pools

  • 3 restaurants & Lobby lounge

Our accommodation(s)

Hotel location

Mövenpick Gammarth

Avenue Taieb Mhiri B P 36, P.O.Box 36
2078 LA MARSA
Tunisia

GPS:36.893419, 10.320894

Telephone
Fax +216 71 740 400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  777 reviews

TripAdvisor Rating  4.5/5  58 reviews

Customer review rating 2.0/5

Bashir H. Couples - Confirmed reviews ALL

I paid for oceanfront room; I got a sub basement room with gravel and cacti front. Though we booked few days in advance your receptionist didn’t try to change our room. If I knew that this is the room you wanna give us for oceanfront I could have booked the cheaper option you have for garden view room.

Dear Bashir H., Thank you for sharing your feedback regarding your recent stay with us. I am sorry to learn that your experience did not meet your expectations, particularly concerning the room assignment and the service provided by our reception team. We strive to ensure that our guests receive the accommodations they have booked and appreciate your input on this matter, as it will be taken into consideration for our ongoing staff training. Sincerely, Jallel Nafti Guest Experience Manager

Customer review rating 5.0/5

Mahmoud S. Couples - Confirmed reviews ALL

one of my best stays and the staff is amazing

Dear Mahmoud S., Thank you for sharing your wonderful experience at Mövenpick Gammarth. We are delighted to hear that you enjoyed your stay and that our staff made a positive impression on you. Your kind words serve as a great motivation for our team to continue providing exceptional service. We look forward to welcoming you back for another memorable visit in the future. Jallel Nafti Guest Experience Manager

Customer review rating 5.0/5

Robert A. Friends - Confirmed reviews ALL

My room had a great ocean view which by itself is priceless, staff were friendly and professional. thank you

Dear Robert A., Thank you for your kind words regarding your recent stay at Mövenpick Gammarth. We are delighted to hear that you enjoyed our beautiful location and appreciated the ocean view from your room. Our team takes great pride in providing friendly and professional service, and it is gratifying to know that their efforts contributed to your positive experience. We look forward to welcoming you back in the future. Warm regards, Jallel Nafti Guest Experience Manager

Customer review rating 1.5/5

Tomoyo T. Solo - Confirmed reviews ALL

I recently stayed at this hotel and had a mixed experience. On the positive side, the location is excellent with a beautiful view of the beach. The indoor swimming pool and hammam were fantastic, offering a relaxing break during my stay. My room was nice and spacious, and the welcome patisserie was a lovely touch. Room service food was tasty and delivered very quickly. I also enjoyed the hotel’s “chocolate hours”, the young male staff member serving on the 3rd and 4th was especially polite and friendly. However, several issues affected my stay. Although my booking stated that payment was made online, I was asked to pay again at reception, which caused confusion. Additionally, I was assigned the wrong room type (a king instead of a twin). Some male reception staff were quite arrogant, did not explain anything, and even provided incorrect information, such as saying breakfast was included when it wasn’t. The porter handled my bags without any respect, which was disappointing. The Breeze restaurant was also not a pleasant experience, it was too dark, and the staff were rude, even bringing me the bill while I was still enjoying my dessert. Across the hotel, staff seemed constantly on their mobile phones and inattentive to guests. After reading other reviews, it seems this unresponsive and indifferent attitude is not an isolated incident. During breakfast, my table was cleared while I was at the buffet, even though my glass was still completely full. Lastly, the Wi-Fi was very weak, which made it difficult to stay connected. Overall, the hotel has great potential thanks to its location, facilities, and some standout staff members, but the service quality and professionalism need significant improvement.

Dear Tomoyo T., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Gammarth. We appreciate your kind words about our beautiful location, the indoor swimming pool, and the welcoming touches such as the patisserie and the chocolate hour. It is always gratifying to hear when guests enjoy our amenities and the efforts of our staff. However, I sincerely regret that your experience did not meet your expectations in several key areas. It is concerning to learn about the confusion regarding payment at reception, as we strive to ensure clarity in our booking processes. I will look into this matter to better understand how we can prevent similar issues from occurring in the future. I am also sorry to hear about the room assignment error and the service you encountered at the front desk. Our team is trained to provide accurate information and assistance, and it is disheartening to know that this was not reflected during your visit. Your comments regarding the porter’s handling of your luggage and the dining experience at the Breeze restaurant have been noted for further review. We aim for a high standard of service, and it is clear we fell short in these instances. Regarding the Wi-Fi connectivity, we understand how important reliable internet access is for our guests, and your feedback will help us prioritize improvements in this area. Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide a stay that fully reflects the high standards we aim to achieve. Warm regards, Jallel Nafti Guest Experience Manager

Customer review rating 5.0/5

Fernandez D. C. I. R. D. P. Business - Confirmed reviews ALL

A place to really disconnect from the world, great personal and team of the hotel. Each one made it very special, and thanks to that I will repeat and recommend. 🤍🫶⭐️🙏

Dear Mr Fernandez D. C., Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Front Office Team

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Other web-users rate our hotel

  • 259 reviews 9.4/10 Location
  • 414 reviews 7.3/10 Room
  • 776 reviews 8.8/10 Service
  • 11 reviews 7/10 WiFi
  • 233 reviews 8.5/10 Food
  • 151 reviews 8.8/10 Vibe
  • 126 reviews 9.2/10 Breakfast
  • 106 reviews 6.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.