Mövenpick Hotel Du Lac Tunis

Customer review rating (ALL Rating) 4.5/5 715 reviews

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Mövenpick Hotel du Lac Tunis, Rue du Lac Huron, Les Berges du Lac, 1053 TUNIS, Tunisia

Description

Hotel extras

  • Inspiring location with views of the lake

  • Spacious, elegant, e-connected rooms

  • Exquisite gastronomy in two outlets

  • Meetings, events and weddings

  • Extensive spa and fully-equipped gym

Our accommodation(s)

Hotel location

Mövenpick Hotel Du Lac Tunis

Mövenpick Hotel du Lac Tunis, Rue du Lac Huron, Les Berges du Lac
1053 TUNIS
Tunisia

GPS:36.835415, 10.24831

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  715 reviews

TripAdvisor Rating  4.5/5  288 reviews

Certificate of excellence 2024

Disappointing

Customer review rating 1.5/5

Ss Families - Confirmed reviews ALL

The hotel room was dirty; the floor had some rust stains on it on the carpet and the tiled area and there was dust in the room which hadn’t been cleaned. The fridges in the two rooms were barely cold and could not properly refrigerate our son’s medicines which had to be stored in the fridge. One of the fridges was missing the temperature control dial. The room provided tea bags and coffee sachets but in order to drink coffee / tea we had to always request milk via the concierge which would take between 10-20 minutes to arrive. This could be relived by having single-use mill cartons in the rooms. We had an emergency and required a doctor to visit our son; the hotel called a doctor for us who with respect did not come across competent or reassuring. He stayed for an hour talking with staff and billed us £60. I then had to insist that an ambulance was called as he said it was fine. The hotel then called an ambulance which took us to an extremely grotty and dated hospital. The hotel asked and I confirmed that we have private health and travel insurance so instead of taking us to the best hospital they took us to one which was so far away and which asked for parents to bring their own thermometers. We didn’t have one so we had to borrow one from another patient’s mother. They even used an antiquated metal cup system for an ecg which left several dark bruises on my son’s chest which I have photographed. I did complain about this to the hotel afterwards but nothing was done about it. This was inexplicably bad. The breakfast food was very basic. The porridge was cold and lumpy every day. The coffee machine did not work properly. The hot drinks were given to us lukewarm and were not very pleasant to drink. The pastries were tough and tasted stale. Overall the food was not good.

Great stay and great service

Customer review rating 4.5/5

F S. Business - Confirmed reviews ALL

Excellent hotel and great staff

Dear Frank S., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Du Lac Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location was good. Bed was comfortable staff was top tier!!!

Customer review rating 5.0/5

Jadam Couples - Confirmed reviews ALL

Staff was attentive, very kind and went above and beyond to ensure we were happy and we had all we needed. Mariem and all the others from the front desk, were amazing. The hotel is beautiful, the people are so nice. My only discontent was that the room could have been a bit more clean, there was hair on the floor and something sticky of the night stand which I was not pleased with.

Dear A., Thank you for your kind feedback! We are thrilled to hear that you enjoyed the location, comfortable bed, and that our staff, especially the front desk team, made your stay special. We truly appreciate your compliments on the hotel's beauty and the kindness of our team. We apologize for the cleanliness issues you experienced in your room. Please be assured that we will address this matter with our housekeeping team to ensure higher standards in the future. We hope to welcome you back soon for an even better experience! Best regards,

Good location, comfortable room

Customer review rating 4.0/5

Monder M. J. K. Solo - Confirmed reviews ALL

It was not my first experience , i had been here twice before , i like the place

Dear Monder M. J. K., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Du Lac Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

O. Business - Confirmed reviews ALL

I like the people.. every one was so welcoming and nice. House keeping people Moneera and mofeda very professional and and very helpful and nice.

Dear O. , We very much appreciate your comments regarding your stay at the Mövenpick Hotel Du Lac Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 170 reviews 8.7/10 Location
  • 427 reviews 8.1/10 Room
  • 1,044 reviews 9.4/10 Service
  • 12 reviews 4.3/10 WiFi
  • 319 reviews 9/10 Food
  • 184 reviews 9/10 Comfort
  • 178 reviews 9.8/10 Vibe
  • 163 reviews 9.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.