Mövenpick Hotel Du Lac Tunis

Customer review rating (ALL Rating) 4.5/5 703 reviews

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Mövenpick Hotel du Lac Tunis, Rue du Lac Huron, Les Berges du Lac, 1053 TUNIS, Tunisia

Description

Hotel extras

  • Inspiring location with views of the lake

  • Spacious, elegant, e-connected rooms

  • Exquisite gastronomy in two outlets

  • Meetings, events and weddings

  • Extensive spa and fully-equipped gym

Our accommodation(s)

Hotel location

Mövenpick Hotel Du Lac Tunis

Mövenpick Hotel du Lac Tunis, Rue du Lac Huron, Les Berges du Lac
1053 TUNIS
Tunisia

GPS:36.835415, 10.24831

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  703 reviews

TripAdvisor Rating  4.5/5  289 reviews

Certificate of excellence 2024

Location is fine but services was not the best

Customer review rating 3.0/5

Rahman Solo - Confirmed reviews ALL

The service of Movenpick at lac was okay but in Susse the service was bad

Dear Mr. Mahbubur M., Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We apologize for the issues you faced with internet, room cleanliness, shower functionality, and the limited lactose- and gluten-free food options. Rest assured, we are addressing these concerns with our teams to improve the quality of our services. Please feel free to reach out to us directly at Ho… for any further assistance. We hope to have the chance to welcome you again and provide a better experience. Kind regards,

Management should do more

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

While the hotel staff are friendly, the hotel is clean, the rooms a good size and the food is very good, the management should do more to make the attractions of the area accessible to travelers. The hotel should offer organized tours etc. rather than simply offering to find random drivers and skim a profit off the trips arranged. It is a very dissatisfying arrangement.

Dear Ms. Naomi Elaine T., Thank you for your feedback and for highlighting both the positive and negative aspects of your experience. We’re pleased to hear you found our staff friendly, enjoyed the food, and appreciated the room size and cleanliness. However, we regret that the lack of organized tours and flexibility regarding your booking caused disappointment. Your suggestions for making local attractions more accessible to travelers are valuable, and we will evaluate how we can improve in this area. For the cancellation policy, we deeply regret any inconvenience caused. Our team follows the booking terms, but we understand your frustration and will review our approach to offer greater flexibility in the future. We sincerely hope you’ll give us another opportunity to provide a better experience. Please feel free to contact us directly at Ho… for further assistance. Kind regards,

Nice Stay

Customer review rating 5.0/5

H Families - Confirmed reviews ALL

We love the stay at the hotel. The premise is nicely decorated with great view on the lac. The service was outstanding. The breakfast was fresh, rich and very delicious

Dear Mohamed Habib G., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Du Lac Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location on the shores of lake Tunis in a quite neighbourhood

Customer review rating 5.0/5

Khayangayanga D. Business - Confirmed reviews ALL

The bed was comfy, the restaurant and menu were great and the ambiance in the lobby as well as fast check-in were great

Dear Khayangayanga D., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Du Lac Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointing

Customer review rating 1.5/5

Ss Families - Confirmed reviews ALL

The hotel room was dirty; the floor had some rust stains on it on the carpet and the tiled area and there was dust in the room which hadn’t been cleaned. The fridges in the two rooms were barely cold and could not properly refrigerate our son’s medicines which had to be stored in the fridge. One of the fridges was missing the temperature control dial. The room provided tea bags and coffee sachets but in order to drink coffee / tea we had to always request milk via the concierge which would take between 10-20 minutes to arrive. This could be relived by having single-use mill cartons in the rooms. We had an emergency and required a doctor to visit our son; the hotel called a doctor for us who with respect did not come across competent or reassuring. He stayed for an hour talking with staff and billed us £60. I then had to insist that an ambulance was called as he said it was fine. The hotel then called an ambulance which took us to an extremely grotty and dated hospital. The hotel asked and I confirmed that we have private health and travel insurance so instead of taking us to the best hospital they took us to one which was so far away and which asked for parents to bring their own thermometers. We didn’t have one so we had to borrow one from another patient’s mother. They even used an antiquated metal cup system for an ecg which left several dark bruises on my son’s chest which I have photographed. I did complain about this to the hotel afterwards but nothing was done about it. This was inexplicably bad. The breakfast food was very basic. The porridge was cold and lumpy every day. The coffee machine did not work properly. The hot drinks were given to us lukewarm and were not very pleasant to drink. The pastries were tough and tasted stale. Overall the food was not good.

Dear Mr. Sajaid, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely regret the inconveniences you encountered and value your comments, which allow us to improve our services. We understand your concerns regarding the cleanliness of your room, the minibar service, and the milk supply for tea and coffee. These issues have been shared with our housekeeping and room service teams to ensure immediate corrective measures are taken. Regarding the medical situation, while the hospital services are beyond our control, we deeply regret that the assistance provided did not meet your expectations. We also acknowledge the inconvenience caused by the unfulfilled request for an extra bed and the quality of breakfast and food during your stay. These matters are being reviewed with the relevant teams to enhance our processes and ensure a better experience for our guests moving forward. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay. Sincerely,

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Other web-users rate our hotel

  • 176 reviews 8.8/10 Location
  • 429 reviews 8/10 Room
  • 1,057 reviews 9.4/10 Service
  • 10 reviews 4.8/10 WiFi
  • 323 reviews 8.9/10 Food
  • 185 reviews 8.9/10 Comfort
  • 171 reviews 6.5/10 Cleanliness
  • 170 reviews 9.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.