ibis Tunis 3 stars

Customer review rating (ALL Rating) 4.3/5 833 reviews

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ibis Tunis - Image 1
ibis Tunis - Image 2
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Rue de Syrie, 1002 TUNIS, Tunisia

Description

Hotel extras

  • A 15-minute drive from Tunis-Carthage Airport

  • Private covered parking

  • Free Wi-Fi

  • All rooms are non smoking

  • Laundry and ironing services

Our accommodation(s)

Book this hotel
Room 1

Room

Room with a double bed featuring the new bedding

Photo out of - Room with a double bed featuring the new bedding

With new "Sweet bed by Ibis" bedding, the new Ibis room provides absolute comfort: large bed, desk, Internet, parquet floor, LCD flat screen with the most popular channels and a bathroom with shower.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • 22'/56 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View or Courtyard View
See availabilities

Hotel location

ibis Tunis

Rue de Syrie
1002 TUNIS
Tunisia

GPS:36.811509, 10.183864

Telephone
Fax +216 71 830 110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 152 rooms
  • 3 rooms for people with reduced mobility
  • 152 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French
  • Italian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Currency exchange

  • Currency exchange

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • On site
  • Indoor parking
  • Private
  • 52 parking spaces
  • Max Limited Height: 1.8 m / 1.8 ft

Security

  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

Accessibility

  • Accessible parking

WOK & CO

Photo out of - WOK & CO

Mix genres. A kitchen without borders in a definitely contemporary décor. Choose your products and create your menu: Everything is cooked in the wok in front of you

Cooking style
Thematic cuisine
Capacity
70
Accessibility
Accessible service
Rue de Syrie, 1002 Tunis, Tunisia
Telephone +216 71 830 300

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Mix genres. A kitchen without borders in a definitely contemporary décor. Choose your products and create your menu: Everything is cooked in the wok in front of you

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  833 reviews

Customer review rating 5.0/5

Mohamed E. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Andreas S. Business - Confirmed reviews ALL

Cher Client, Nous vous remercions pour votre retour positif et nous sommes ravis que vous soyez satisfaits suite à votre séjour à Novotel Tunis. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs. Bien cordialement, Mohamed TRABELSI Directeur Général

Customer review rating 3.0/5

Oussama C. Business - Confirmed reviews ALL

Dear guest , We very much appreciate your comments regarding your stay at the Ibis Tunis. It is always a pleasure to receive positive feedback.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Customer review rating 2.5/5

Poh K. L. Business - Confirmed reviews ALL

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Ibis Tunis hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 5.0/5

Abdelnaser R. Business - Confirmed reviews ALL

Dear Guest, We thank you for your positive feedback and we are delighted that you are satisfied with your stay at Ibis Tunis. In the hope of welcoming you again, we beg you to believe, in expressing our best feelings. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 4.5/5

Andreas S. Business - Confirmed reviews ALL

😁

Cher Client, Nous vous remercions pour votre retour positif et nous sommes ravis que vous soyez satisfaits suite à votre séjour à Novotel Tunis. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs. Bien cordialement, Mohamed TRABELSI Directeur Général

Customer review rating 3.0/5

Oussama C. Business - Confirmed reviews ALL

I had nice experience reception was so helpful Bit push on F&B service Sometimes bit slow Internet for hotel in accord in the city center should be better than that It dosent work in my room

Dear guest , We very much appreciate your comments regarding your stay at the Ibis Tunis. It is always a pleasure to receive positive feedback.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Customer review rating 2.5/5

Poh K. L. Business - Confirmed reviews ALL

The staff were all very kind and helpful. There is 2 little cafe opposite the hotel. There is no kettle in the room. the floor is tiled but no bedroom slipper provided. Breakfast was inclusive but selection was limited.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Ibis Tunis hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 5.0/5

Abdelnaser R. Business - Confirmed reviews ALL

Ibis Tunis has the best professional front desk staff.

Dear Guest, We thank you for your positive feedback and we are delighted that you are satisfied with your stay at Ibis Tunis. In the hope of welcoming you again, we beg you to believe, in expressing our best feelings. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 5.0/5

Huacong Z. Solo - Confirmed reviews ALL

Good stay

Dear Guest, Thank you for reviewing your recent stay in our Ibis Tunis. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We hope to see you very soon. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 5.0/5

Xiangdong W. Solo - Confirmed reviews ALL

Thank you for this good stay

Dear Guest, We thank you for your positive feedback and we are delighted that you are satisfied with your stay at Ibis Tunis. In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 1.0/5

Siyu L. Solo - Confirmed reviews ALL

1. Check in time is 12pm but wait until 12:52pm. 2. Dirty pillows with hair 3. A female staff attitude is so bad. Not help at all.

Dear Guest, We sincerely appreciate the time you have spent sharing your comments following your visit to our hotel Novotel Tunis, the comments of our customers are for us of the utmost importance because they help us to ensure the continuity and the respect of our demanding service standards at all times, please accept our sincere apologies for the imperfections you seem to have experienced during your stay among us. We hope to see you again soon so we can serve you better. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 2.0/5

Xavier C. Families - Confirmed reviews ALL

We wasted over 1 hour because, in spite of the fact that we warned of our late arrival and obtained confirmation, our reservation was cancelled. They asked us to pay the amount that was supposed to be paid with points. The 2 girls at the front desk were uncooperative and unprofessional. They repeatedly refused to fix the problem blaming both Accor and the system and told us we had to wait another hour to talk to a supervisor. In the end, the front desk supervisor showed up and fixed the points problem in 10 minutes. However, I could not get a guarantee that the points I earned will be awarded. I ask for compensation for the delay caused in our trip and the terrible service to an ALL ACCOR member.

Dear Guest, We sincerely appreciate the time you have spent sharing your comments following your visit to our hotel Novotel Tunis, the comments of our customers are for us of the utmost importance because they help us to ensure the continuity and the respect of our demanding service standards at all times, please accept our sincere apologies for the imperfections you seem to have experienced during your stay among us.

Customer review rating 3.0/5

Joan M. A. Business - Confirmed reviews ALL

Still waiting the invoice. In the reception said they will send me and now I am wasting time for getting it. This is not good. I look for hotels that do not waste my time for easy things like this.

Customer review rating 0.5/5

Monica M. Business - Confirmed reviews ALL

we had to wake up early to get to the airport, when we got up we saw many roaches crawling on the floor of the room and of the bathroom. We killed some of them and we put them in a bag we left at the reception.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 4.5/5

Gould K. P. Solo - Confirmed reviews ALL

I have stayed at a number of Ibis properties, especially in Asia. They deliver simple comfort. My only knock is that the morning breakfast was caotic and poorly organized, but not to the point of disfunctional

Customer review rating 3.5/5

Helio F. C. F. Families - Confirmed reviews ALL

Standard Ibis hotel. Location is okay, staff is attentive. Breakfast has several options but lacks quality and fresh ingredients.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Novotel Tunis hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 4.0/5

Oualid A. Business - Confirmed reviews ALL

thanks to all esp Nermin from front desk

Dear Guest, We thank you for your positive feedback and we are delighted that you are satisfied with your stay at Novotel Tunis. In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings. Sincerely, General Manager

Customer review rating 4.5/5

Ayoub G. Business - Confirmed reviews ALL

The reception was good and I stay a good night there. Relaxed very well.

Dear Guest, We thank you for your positive feedback and we are delighted that you are satisfied with your stay at Novotel Tunis. In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 4.0/5

Yunusa B. Solo - Confirmed reviews ALL

Good

Cher client, Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Ibis Tunis et sommes ravis de lire que nous avons su satisfaire vos attentes. Dans l'attente de vous accueillir très prochainement. Cordialement Mohamed Trabelsi Directeur Général

Customer review rating 4.5/5

Joseph D. Solo - Confirmed reviews ALL

Hotel is very good and staff very helpful. Breakfast is good and they have a very good restaurant. You can eat very good dishes.

Dear Guest, We thank you for your positive feedback and we are delighted that you are satisfied with your stay at Novotel Tunis. In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 1.0/5

Joao C. Business - Confirmed reviews ALL

Big problems on water for shower despite claim on front desk and maintenance team room visit. Impossible to have a shower in the morning.The problem is that the water system doesn't have capacity for the hotel guests. Another time I will chose another hotel.

Dear Guest, Thank you for taking the time to share your experience following your stay. We are sorry for the inconvenience you encountered regarding the water pressure. What you described does not reflect the standards of service we are committed to providing, and we fully understand your frustration. Please rest assured that this situation is an isolated incident. We have taken the necessary measures to prevent such occurrences from happening again in the future. Thank you again for bringing this to our attention. Warm regards, Mohamed Trabelsi General Manager

Customer review rating 0.5/5

Walid B. Business - Confirmed reviews ALL

Bad experience the A/C was not activated while the temperature in the room was hot they said they will activate the A/C in May so we cannot help you. This is not acceptable.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Trabelsi General Manager

Customer review rating 3.0/5

Francisco F. Business - Confirmed reviews ALL

Check in / check out very good But - Again issue with elevator. Breakdown unexpectedly - Breakfast > I have said already that the balcony in front of the omelette and egs is very badly placed. It blocks the way > always missing cutlery and the tables are not cleaned on time

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Novotel Tunis hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed Trabelsi General Manager

Other web-users rate our hotel

  • 145 reviews 8.8/10 Location
  • 253 reviews 6.7/10 Room
  • 586 reviews 9.1/10 Service
  • 16 reviews 5.4/10 WiFi
  • 162 reviews 8.7/10 Cleanliness
  • 139 reviews 7.4/10 Breakfast
  • 38 reviews 3.8/10 Amenities
  • 6 reviews 8.6/10 Bar

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