Dear Sir, Thank you for taking the time to share your feedback following your stay at Novotel Tunis Lac. We are pleased to know that you appreciated the professionalism of our team, the cleanliness of your room, and your experience at our restaurant. Your kind words are greatly appreciated and will certainly be shared with our Heartists. We have also noted your comments regarding the room size, the TV connectivity, and the bathroom amenities. We understand that these aspects can have an impact on the overall comfort of a stay, and we appreciate you bringing them to our attention. Your feedback has been duly noted and will be shared with the relevant teams for consideration. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Novotel Tunis Lac and providing you with an even more comfortable experience. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager Novotel Tunis Lac

Dear Sir, Thank you very much for taking the time to share your feedback following your stay at Novotel Tunis Lac. We are delighted to know that you enjoyed your stay and particularly appreciated our convenient location. Receiving a perfect score and knowing that you would recommend Novotel to others is a great source of satisfaction for our entire team. Your kind feedback is truly appreciated and will be shared with our Heartists. We look forward to welcoming you again soon for another pleasant stay at Novotel Tunis Lac. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager

Dear Sir, Thank you very much for taking the time to share your feedback following your stay at Novotel Tunis Lac. We are delighted to know that you enjoyed the friendly welcome from our team, our convenient location, and the comfort of your stay. Your kind words are greatly appreciated and will certainly be shared with our Heartists. We have also noted your comment regarding the possibility of opening the window in your room. We understand that being able to enjoy some fresh air can contribute to a more comfortable stay. We truly appreciate your feedback, as it helps us better understand our guests’ expectations and continuously improve their experience. We look forward to welcoming you again on your next visit to Tunis. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager

Good Afternoon, Thank you very much for taking the time to share your feedback following your stay at Novotel Tunis Lac. We are delighted to know that you once again enjoyed the comfort of our hotel and the kind attention of our Heartists®. It is a real pleasure to hear that you appreciated your Executive Suite, its spaciousness and terrace, as well as the service provided by our entire team. We also appreciate your suggestion regarding fresh orange juice at breakfast. Your feedback has been noted and shared with the relevant team, and we hope to be able to welcome you with it on a future stay. We look forward to welcoming you back soon for another enjoyable experience at Novotel Tunis Lac. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager

Dear Ms. A., Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to know that you had a very pleasant stay and that you appreciated the comfort of your room, the warm welcome from our reception team, and the quality of service provided throughout your stay. A special thank you as well for highlighting Dorra’s assistance with your booking arrangements. We will be sure to share your kind words with her and with our reception team, including the colleague whose name you unfortunately did not get. Your recognition will certainly mean a lot to them. We also sincerely appreciate your feedback regarding the breakfast selection. Your comment has been noted and will be shared with the relevant team as we continuously work to enhance our guests’ experience. It was a pleasure having you with us, and we hope to have the opportunity to welcome you back to Novotel Tunis Lac very soon. Warm regards, Olfa Kammoun Cluster Marketing & Communication Manager

Dear Mr. D., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the comfort of your room, bed and bathroom. At the same time, we are genuinely sorry that some aspects of the service fell short of your expectations. We particularly regret the inconvenience you experienced at breakfast, as well as the difficulties and waiting time related to your ironing request. We fully understand how frustrating this must have been, especially when you were in a hurry and ultimately had to find an alternative yourself. Your comments have been taken seriously and shared with our teams so that we can improve the responsiveness and consistency of our service. We also regret that the overall handling of this request left you with a negative impression of your stay. Thank you again for bringing these points to our attention. We hope to have the opportunity to welcome you back and provide you with the smooth and enjoyable experience you expected from Novotel Tunis Lac. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager

Good Morning, Thank you for taking the time to share such detailed feedback. We are pleased to know that you appreciated the modern design of your room and the warm welcome from our reception team. We are, however, sorry that some aspects of your stay did not meet your expectations. We take note of your comment regarding the information available on our website and will review how our hotel’s specific policies are communicated to guests. Regarding the noise from traffic and motorbikes on the boulevard, we sincerely regret that this affected your sleep. While this is unfortunately beyond the hotel’s direct control, we understand how disruptive it can be, particularly at weekends, and your feedback is valuable in helping us better advise our guests and explore possible solutions. We also regret that your interaction with one of our team members left you with a negative impression. A welcoming and respectful approach is important to us, and we will address your feedback with the team. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager Novotel Tunis Lac

Dear Sir, Thank you very much for your wonderful feedback and for rating your stay with us 100/100. We are delighted to know that you enjoyed our location, the comfort of your stay, and especially the warm and supportive service provided by our Heartists®. Your kind words about our team are truly appreciated and will certainly be shared with them. It was a pleasure having you with us at Novotel Tunis Lac, and we look forward to welcoming you back on your next visit to Tunis. Warm regards, Olfa Kammoun Cluster Marketing & Communication Manager Novotel Tunis Lac

Dear Sir, Thank you for taking the time to share your feedback following your stay at Novotel Tunis Lac. We are pleased to know that you appreciated our convenient location, the cleanliness and comfort of your room, as well as the professionalism of our team. We are also glad that your arrival and departure experience met your expectations. We understand that, with only one night spent with us, you did not have the opportunity to fully experience all that our hotel has to offer. We hope to have the pleasure of welcoming you again on a future visit, giving you more time to enjoy our facilities and services. Warm regards, Olfa Kammoun Cluster Marketing & Communication Manager Novotel Tunis Lac

Dear Guest, Thank you very much for taking the time to share your experience following your stay at Novotel Tunis Lac. We are delighted to know that you had a very comfortable stay and that you particularly appreciated the quality of your accommodation, the cleanliness of our hotel, as well as the availability and warm welcome of our team. Your kind words about our reception team are especially appreciated. We will be pleased to share your compliments with our Heartists®, who will be delighted to know that their warm welcome and assistance contributed to making your stay a pleasant one. Thank you once again for your trust and recommendation. We look forward to welcoming you back to Novotel Tunis Lac very soon. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager Novotel Tunis Lac

Dear Sir, Thank you very much for your excellent feedback and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay at Novotel Tunis Lac and, in particular, our breakfast. Your satisfaction with our team, service and facilities is truly appreciated and will be shared with our colleagues. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you back on your next visit to Tunis. Warm regards, Olfa Kammoun Marketing & Communication Manager Novotel Tunis Lac

Good Morning, Thank you for your very positive feedback and for highlighting our cleanliness, convenient location, and the friendliness of our team. We are especially pleased to know that our Reception team contributed to making your stay enjoyable. We have also taken note of your comments regarding breakfast, particularly the presence of flies and the pastry selection. Your feedback has been shared with our Food & Beverage team for appropriate follow-up. We look forward to welcoming you again soon at Novotel Tunis Lac. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager

Bonjour, Merci d’avoir pris le temps de partager votre expérience et de nous faire part de vos remarques détaillées. Nous sommes désolés que le changement de catégorie de chambre n’ait pas été clairement expliqué lors de votre arrivée. Votre remarque est tout à fait pertinente et nous allons la partager avec nos équipes afin de veiller à ce que les différentes options et leurs éventuelles implications soient systématiquement expliquées aux clients. Nous sommes néanmoins heureux de savoir que notre équipe s’est montrée disponible et à votre écoute, et que vous avez apprécié la qualité du petit déjeuner ainsi que l’accueil qui vous a été réservé. Nous prenons également bonne note de vos remarques concernant la connexion Wi-Fi et l’application de notre politique de réutilisation des serviettes. Vos commentaires nous permettent d’identifier les points sur lesquels nous pouvons encore progresser. Nous espérons avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience à la hauteur de vos attentes. Nous vous souhaitons une belle journée, L'équipe du Novotel Tunis Lac

Good Afternnon, Thank you for taking the time to share your experience and for your overall rating of 80/100. We are delighted to know that you particularly appreciated our convenient location, the comfort of your room, the cleanliness of the hotel, and most importantly, the quality of our team and service. Your excellent ratings in these areas are greatly appreciated. We are, however, sorry to hear that the traffic noise, particularly from motorcycles at night, disturbed your sleep. We fully understand how inconvenient this can be. We also take note of your comments regarding the Wi-Fi connection and the repeated interruptions, and we will ensure that this is followed up with our technical team. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience on your next stay. Kind regards, The Hotel Team

Good Afternoon, We truly appreciate your comments regarding your stay at the Novotel Tunis Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Tunis Lac Team

Good Alternoon, Thank you very much for your kind feedback and for your continued loyalty to our hotel. We are delighted to hear that you appreciate the comfort of our hotel and, in particular, the friendliness and helpfulness of our team. We also appreciate your feedback regarding the rates and will certainly take it into consideration. Your continued trust means a lot to us, and we look forward to welcoming you back for another pleasant stay very soon. Warm regards, Olfa Kammoun Cluster Marketing & Communication Manager

Good Afternoon, Thank you very much for taking the time to share your kind feedback with us. We are truly delighted to know that you appreciated our convenient location, as well as the professionalism and courtesy of our team. Your positive comments are greatly appreciated and are a wonderful encouragement to our colleagues. We have also taken careful note of your feedback regarding the Wi-Fi connection and its speed, as we continuously strive to improve our guests’ experience. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Novotel Tunis Lac Team

Good Afternoon, Thank you very much for taking the time to share your feedback with us. We are delighted to know that you appreciated our location and, in particular, the professionalism and kindness of our team. We sincerely regret the inconvenience caused by the temporary interruption of the air conditioning during your stay. We fully understand how uncomfortable this can be, especially during the summer months. Although the issue was related to an external power supply disruption beyond the hotel’s control, we truly appreciate your understanding and, most importantly, your constructive suggestions. Thank you once again for your understanding and valuable feedback. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more comfortable experience. Warm regards, The Novotel Tunis Lac Team