Novotel Tunis Lac 4 stars

Customer review rating (ALL Rating) 4.7/5 633 reviews

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Description

Hotel extras

  • Prime location by the lake, modern rooms, business and leisure amenities.

  • Modern conference center and refined restaurant for your events and stays.

  • Wellness area with spa, swimming pool and fitness center for relaxation.

  • Certified commitment for eco-responsible and sustainable hospitality.

  • Warm welcome and personalized service for a stay with peace of mind.

Our accommodation(s)

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Room 1

Hotel location

Novotel Tunis Lac

Rue De La Feuille D Erable, Cite Les Pins, Les Berges Du Lac 2
1053 TUNIS
Tunisia

GPS:36.845235, 10.280852

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  633 reviews

Customer review rating 0.5/5

Wafa S. M. A. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Abdullah H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies for the inconvenience you experienced during your stay. We fully understand your disappointment, especially as you chose Novotel and the Accor brand based on the trust you place in our reputation for quality, comfort, and reliability. The power outage that occurred at approximately 7:00 PM was unfortunately part of a nationwide disruption that affected several regions across Tunisia and was beyond the hotel’s control. However, we fully acknowledge the impact that such an exceptional situation can have on our guests’ comfort, and we sincerely regret that this incident affected your overall experience. We also understand your frustration regarding the fact that, while electricity was available in the lobby and some public areas, your room remained without power. This situation was related to the way electricity supply was managed during this exceptional nationwide outage. We fully recognize that the absence of air conditioning, especially during the night, made your room uncomfortable and significantly affected your ability to rest. We sincerely apologize for the discomfort and inconvenience this caused. Throughout this unforeseen event, our teams remained fully mobilized to assist our guests and minimize the impact as much as possible. We are also continuously reviewing and strengthening our contingency measures to better manage such exceptional situations in the future. We are truly sorry that this incident overshadowed your stay with us. We sincerely hope to have the opportunity to welcome you again and provide you with the level of service, comfort, and experience you rightfully expect from Novotel and the Accor brand. Kind regards, Olfa Kammoun Cluster Marketing & Communication Manager

Customer review rating 4.5/5

Marouane E. A. Business - Confirmed reviews ALL

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Tunis Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belhassen Tebourbi - General Manager

Customer review rating 4.5/5

Sirine B. Business - Confirmed reviews ALL

Dear Guest, We truly appreciate you taking the time to share your experience. We are delighted that you had a pleasant stay and hope to see you back with us very soon. Sincerely, Belhassen Tebourbi - General Manager

Customer review rating 4.5/5

Amar A. M. Business - Confirmed reviews ALL

Dear Guest, Thank you so much for your wonderful review! We are delighted that everything went smoothly, from booking to check-in. Tasnim will be especially touched to hear that her smile and energy brightened your day, it means the world to us. We can't wait to welcome you back very soon! Sincerely, Belhassen Tebourbi - General Manager

Other web-users rate our hotel

  • 107 reviews 9.4/10 Location
  • 183 reviews 8.6/10 Room
  • 410 reviews 9.6/10 Service
  • 92 reviews 9.2/10 Cleanliness
  • 92 reviews 8.6/10 Food
  • 85 reviews 9.3/10 Breakfast
  • 81 reviews 7.8/10 Comfort
  • 72 reviews 9.8/10 Vibe

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