Novotel Tunis Lac 4 stars

Customer review rating (ALL Rating) 4.7/5 637 reviews

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Description

Hotel extras

  • Prime location by the lake, modern rooms, business and leisure amenities.

  • Modern conference center and refined restaurant for your events and stays.

  • Wellness area with spa, swimming pool and fitness center for relaxation.

  • Certified commitment for eco-responsible and sustainable hospitality.

  • Warm welcome and personalized service for a stay with peace of mind.

Our accommodation(s)

Hotel location

Novotel Tunis Lac

Rue De La Feuille D Erable, Cite Les Pins, Les Berges Du Lac 2
1053 TUNIS
Tunisia

GPS:36.845235, 10.280852

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  637 reviews

Customer review rating 4.5/5

Gheith M. Business - Confirmed reviews ALL

Everything was extremely as I expected

Dear Guest, This is the best reward we could ask for thank you! Your perfect score will inspire our team every single day. Looking forward to your next visit! Sincerely, Belhassen Tebourbi - General Manager

Customer review rating 3.5/5

Abdulmoneim E. Business - Confirmed reviews ALL

I would like to thank you for your warm hospitality and reception. The only thing is that the laundry was not as good as I expected. I thank all your staff for being cheerful and supportive. Overall it was very good experience of being one of your customers.

Dear Guest, Thank you so much for your kind words. We’re delighted you enjoyed the warm welcome and our team’s support. I’m sorry to hear the laundry didn’t meet your expectations. We’ll definitely look into it. Looking forward to welcoming you again soon! Warm regards, Belhassen Tebourbi - General Manager

Customer review rating 5.0/5

Aniceto G. R. Business - Confirmed reviews ALL

Very nice stay, excellent service and attention from reception and all staff, clean and comfortable rooms

Dear Guest, Thank you very much for your kind feedback ! We are delighted to hear that you had a very nice and comfortable stay with us. Your kind words about the service and attention from our reception and team truly mean a lot. We’re also pleased that you enjoyed the cleanliness and comfort of your room. We look forward to welcoming you again very soon Belhassen Tebourbi - General Manager

Customer review rating 1.5/5

Abdulrahman A. Business - Confirmed reviews ALL

During my arrival the two receptionists were asking me for extra money so that my colleague can stay with me in same room, which at the beginning was strange for me as it's first time ever to be asked for extra money, after they insists i pay 80TND. Then next day there were a lady i think supervisor or something i asked her about what happening she said apologies i will return to you 20TND and for 60TND i can't because your colleague took his breakfast. I work for EU company and based on LY i came frequently to Tunis for Visa purposes, please try to fix this issue. Thanks.

Dear Guest, Please accept our sincere apologies for the way this situation was handled upon your arrival. The manner in which our team communicated with you does not reflect the standards of welcome and professionalism we are committed to upholding, and we are truly sorry for the experience this caused you. You are a valued and loyal guest, and we want every one of your visits to Tunis to be a smooth and pleasant experience. Please be assured that this matter has been raised with the team, and we are committed to ensuring it does not happen again. Sincerely, Belhassen Tebourbi - General Manager

Customer review rating 5.0/5

Ahmed H. Business - Confirmed reviews ALL

Really loved the stay Thanks to idrees and belal Ramadan kareem

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Belhassen Tebourbi - General Manager

Other web-users rate our hotel

  • 123 reviews 9.7/10 Location
  • 204 reviews 8.4/10 Room
  • 430 reviews 9.6/10 Service
  • 6 reviews 9.5/10 WiFi
  • 105 reviews 8.6/10 Food
  • 102 reviews 9.3/10 Cleanliness
  • 90 reviews 9.6/10 Breakfast
  • 85 reviews 9.8/10 Vibe

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