Novotel Tunis 4 stars
Customer review rating (ALL Rating) 4.4/5 432 reviews
Avenue Mohamed V
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100 m / 0.06 mi 5 min walk
3 km / 1.86 mi 20 min walk / 10 min drive
Int. airport 1 - IATA code
5 km / 3.11 mi 10 min drive
Int. airport 1 - full name
5 km / 3.11 mi 10 min drive
Check-in from - Check out up to
In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.
With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Unique services. The Executive Room offers VIP treatment, with a minibar, Internet, a flat-screen TV, late check-out until 4pm, free national phone calls, a Nespresso machine, a wide range of complimentary items, slippers and a bathrobe.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 4.5/5
Mohsen F. Solo - Confirmed reviews ALL
reception perfect , nice room and diner.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager
First & Last at Novotel Tunis
TripAdvisor rating 1.0/5
Amir E Solo travel - TripAdvisor review
Good hotel - terrible staff & service. Even the free water, they want to charge me the same. Front office is informing me that the water is chargeable, on the other hand room service informed that the water is free of charge from the housekeeping. Since i stayed in several hotels worldwide, specially Accor, so they have to enhance the training of the staff, specially the managers to be able to be good example for the junior ones.
Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager
Good choice for business hotel
TripAdvisor rating 4.0/5
Ibbee Business - TripAdvisor review
Conveniently located hotel in centre Tunis recommended for business visits, with comfortable rooms, offering good Wi-Fi connectivity throughout hotel as well. Good & friendly service & staff. Lovely SkyBar & pool on top floor too.
Dear Guest, Thank you for leaving us your opinion. Your satisfaction being our main concern, it is always a pleasure to read such a positive appreciation. Hoping to welcome you again soon. Best regards. Mohamed Trabelsi General Manager
Customer review rating 5.0/5
Z. Families - Confirmed reviews ALL
Dear Mr Z., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager
not upto the standard
Customer review rating 1.5/5
Pk Business - Confirmed reviews ALL
It was a bad experience. I did reservation for 5 nights but moved out to another hotel after 2 nights. AC was not properly working, restaurant does not have many choices, bfast is not buffet to name few of the below standard novotel Tunis expereince. I had deposited 400 euros during checkin but reception denied to give me the receipt(every Accor hotel gives me a receipt of deposit). During check out the lady at reception told me that I had deposited only euro 200 and it was a big embarrasment to me as she was trying to prove that I am lying. But, after a lot of heated discussion with me another euro 200 note was found in the envelope. I am very surprised at the behaviour of staff and practices of Novotel. It was my most unpleasant stay anywhere in Accor hotels.
Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager
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