Novotel Tunis 4 stars

Customer review rating (ALL Rating) 4.3/5 919 reviews

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Description

Hotel extras

  • A 15-minute drive from Tunis-Carthage airport

  • Roof fitness room

  • Hammam and massages (fee applies)

  • Free Wi-Fi

  • Private covered parking

Our accommodation(s)

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Hotel location

Novotel Tunis

Avenue Mohamed V
1002 TUNIS
Tunisia

GPS:36.811634, 10.184235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  919 reviews

TripAdvisor Rating  4.0/5  522 reviews

spoiled food, Insects in the restaurant even over the food

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Very bad breakfast, and there are Insects in the restaurant even over the food, spoiled food

Dear Mrs w., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Customer review rating 2.5/5

Anas S. Business - Confirmed reviews ALL

Good location and team service, but the rooms are old with uncomfortable bed and poor breakfast quality. Frequently the elevator is out of service.

Dear Mr s., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Well located

Customer review rating 5.0/5

Joe Business - Confirmed reviews ALL

Feels like home

Dear Mr M., Thank you for rating our hotel, we are happy to hear that you enjoyed your stay with us, and we hope that you will give us the opportunity to bring you a new experience in our hotel "Novotel Tunis". See you very soon. Sincerely, Mohamed TRABELSI General Manager

Quiet

Customer review rating 2.5/5

Carla Families - Confirmed reviews ALL

The hotel is quiet, the lobby is cleaned and big. The location it's in a avenue very peaceful. In the hotel there's a ATM machine that it's useful. The food is good even if in the breakfast due to the fruits it's full of fruit flies that after goes to the cheese. So not well kept, the bread stays from the breakfast till night in the same place, not covered. The workers at the hotel are not nice or helpful at all, only Hussein in reception, the lady that takes the towels and 1 in the restaurant at dinner time. The rest are not helpful, nice or show any will to be there. The cleaning is not bad but the curtains in the room do not see water for years, they were super dirty. We stayed in a room that it's for 3+1, so there was a sofa-bed. Awful since it was not straight. we had to turn around and have more pillows to try to get a straight "bed". A hotel not to return.

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Bussines trip

Customer review rating 4.5/5

Andrzej Business - Confirmed reviews ALL

It was short 2x nights stay. The room was clean with a comfortable bad and big TV. It was refreshing experience to swim in the open pool at 8th floor. Very nice breakfast with a big choice of good food and beverages. I also recommend a restaurant with a live music.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Novotel Tunis hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed TRABELSI General Manager

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Other web-users rate our hotel

  • 115 reviews 9/10 Location
  • 266 reviews 6.8/10 Room
  • 389 reviews 9/10 Service
  • 9 reviews 10/10 WiFi
  • 161 reviews 8.2/10 Food
  • 116 reviews 6.7/10 Comfort
  • 114 reviews 8.4/10 Cleanliness
  • 106 reviews 6.1/10 Breakfast

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