Novotel Tunis 4 stars

Customer review rating (ALL Rating) 4.3/5 915 reviews

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Avenue Mohamed V, 1002 TUNIS, Tunisia

Description

Hotel extras

  • A 15-minute drive from Tunis-Carthage airport

  • Roof fitness room

  • Hammam and massages (fee applies)

  • Free Wi-Fi

  • Private covered parking

Our accommodation(s)

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Hotel location

Novotel Tunis

Avenue Mohamed V
1002 TUNIS
Tunisia

GPS:36.811634, 10.184235

Telephone
Fax +216 71 832 555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  915 reviews

TripAdvisor Rating  4.0/5  522 reviews

Well located

Customer review rating 5.0/5

Joe Business - Confirmed reviews ALL

Feels like home

Quiet

Customer review rating 2.5/5

Carla Families - Confirmed reviews ALL

The hotel is quiet, the lobby is cleaned and big. The location it's in a avenue very peaceful. In the hotel there's a ATM machine that it's useful. The food is good even if in the breakfast due to the fruits it's full of fruit flies that after goes to the cheese. So not well kept, the bread stays from the breakfast till night in the same place, not covered. The workers at the hotel are not nice or helpful at all, only Hussein in reception, the lady that takes the towels and 1 in the restaurant at dinner time. The rest are not helpful, nice or show any will to be there. The cleaning is not bad but the curtains in the room do not see water for years, they were super dirty. We stayed in a room that it's for 3+1, so there was a sofa-bed. Awful since it was not straight. we had to turn around and have more pillows to try to get a straight "bed". A hotel not to return.

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Bussines trip

Customer review rating 4.5/5

Andrzej Business - Confirmed reviews ALL

It was short 2x nights stay. The room was clean with a comfortable bad and big TV. It was refreshing experience to swim in the open pool at 8th floor. Very nice breakfast with a big choice of good food and beverages. I also recommend a restaurant with a live music.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Novotel Tunis hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed TRABELSI General Manager

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Elevator had an issue and I nearly to stuck between floors...

Dear Mrs C. Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Good stay but extremely bad service

Customer review rating 0.5/5

Chetan F. Business - Confirmed reviews ALL

There are many instances that happend during my stay which demonstrate that the staff is extremely negligent about the guest service and support. I will write a few points here- 1. The Hotel kept 500 ml water bottle in my room. When I asked to housekeeping lady that my water bottle was over and I needed another one. She said that she didn't have a water bottle and I will have to go to reception to collect the water. This is very strange. Ideally, she should have arranged a water bottle for a guest. 2. I requested the housekeeping lady to give me a shaving razor, and she told me to go to reception. I called to reception and requested them to send the razor to my room. The receptionist said that I will have to get down to reception and have to collect it personally. I was surprised to hear this, still I went down to collect it. I have collected the razor packet from reception and came back to my room. I opened the razor pack and found that it was empty. I mean come on.. I again dressed up and got down to reception, they handed over me another kit but surprisingly the lady receptionist was laughing me on my face and making jokes about me. 3. When I arrived to hotel, the receptionist was not able to find my reservation. I showed her the confirmation received on my email but she still struggled a lot. I told her that I had done online check-in on the website and shown her the email but no use. After 13 hrs flight, I expected quick checkin and rest instead I had to wait at the counter like anything. This is the worst Novel property I ever stayed.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

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Other web-users rate our hotel

  • 114 reviews 8.9/10 Location
  • 266 reviews 6.9/10 Room
  • 386 reviews 9/10 Service
  • 9 reviews 10/10 WiFi
  • 159 reviews 8.4/10 Food
  • 117 reviews 6.8/10 Comfort
  • 115 reviews 8.5/10 Cleanliness
  • 102 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.