Mövenpick Hotel Frankfurt City 4 stars

There’s a good breakfast. Reasonable room. Very bad service. I had to do a late check out, but they didn’t accept it. I paid an extra full night to leave at 7:00 p.m. and they didn’t clean the room, claiming that it would be a home check out. When complaining at the reception, they kept the same statement, even presenting the receipt. Even an apology.

I spent one night in the hotel as I missed my flight and was given one free night in it. On check-in, the queue was very long as there was only one employee at the counter as the time was around midnight and many passengers has cancelled flights and were transferred to the hotel. However, I need to thank Mr. Michael Harnisch who was the officer helping us with the check in for his support and help. Despite the late time, he kept on smiling and tried to help everyone. The breakfast is very rich and delicious.

Unfortunately we checked in late due to a late incoming flight . Room was ready and beds very comfortable. Room was spacious and also had an Nespresso coffee machine. Always a bonus. Situated just across the road from the large Skyline Plaza and about a 20 minute walk to Palmgarten. Well worth the very lovely walk. We had a 12 pm checkout and the Movenpick team kindly looked after our bags while we explored until it was time to head to the airport. Chocolate Hour was an absolute bonus. Movenpick team were helpful and friendly.

Everything was great, with the following exceptions. 1. Check out was very laboured and slow 2. Could do with a bottle of water being placed in the room each day, not just the first.

As I usually have an overnight stay at FRA airport only, I try to book a hotel next to the airport, but this time almost everything was sold out, so that‘s why I decided to stay at the Mövenpick hotel next to the trade fair. Check in was quickly done, but I was not offered a welcome drink, which I am entitled to due to my membership of their loyalty program. Once in the room, I could have a good rest, as inside it was very quiet without any noise from the streets or adjacent rooms. The room was good in size, had a comfortable bed and was clean, except the area, where the antiquated kettle (base fixed on a white tray) was standing on a piece of glass with dirt and dust underneath. Nevertheless I would choose this hotel again in the future.