Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 89 reviews

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Den Haager Strasse 5, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • 12 meeting and conference rooms with natural light

  • 5-minute walk to the Frankfurt Exhibition Center

  • Panoramic roof terrace, Mövenpick restaurant and bar with outdoor area

  • 288 modern rooms

  • 130 m² gym on the 8th floor (free of charge)

Our accommodation(s)

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Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 FRANKFURT AM MAIN
Germany

GPS:50.10984, 8.65103

Telephone
Fax +49 69 788075888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MÖVENPICK RESTAURANT

Enjoy a wide range of regional cuisine, Swiss specialties and international dishes. Our team welcomes you in a modern and stylish ambience. Our show kitchen offers a look behind the scenes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  89 reviews

TripAdvisor Rating  4.5/5  1,423 reviews

Charged my card without permission even though I already paid.

TripAdvisor rating 2.0/5

Elisia T Couples - TripAdvisor review

If you want to stay at this hotel, don't prepay through Expedia! They don't seem to have the capability to check whether the room is prepaid or not and charged my card again after I checked out. When I queried it as soon as I realised it on Sunday, they left me waiting until Tuesday without the decency of at least saying they're looking into it, causing unnecessary stress and put a real dampen on the holiday. And when they finally refunded it, I got less than what they charged since the conversion rate has changed since. Thankfully it wasn't much, but considering it's due to their error, really not happy to spend even a penny extra on the hotel. On the bright side, the hotel's location is great with good transport links and right across a shopping centre where we could get essentials. Also, our room was quiet and clean. The pillows, however, were thin and you'd need at least three to support your head.

Customer review rating 4.0/5

Christine H. Business - Confirmed reviews ALL

Service significantly improved compared to last stay. Whilst in 2022 several issues were not resolved at all during our stay (non functioning television, rooms not cleaned properly, dirty laundry from previous guest still in room, etc.), we have noticed a significant improvement here. Staff were very friendly and helpful at all times. Especially the barkeeper was great and went the extra mile to make us feel welcome and see to our needs. Same applies to housekeeping. Only the gentleman at reception came across a bit rude at check-in, when they made several guests wait for 3pm in order to check-in (we came at 10 to 3), resulting in all of us having to line up then. This could have been handled more professionally, especially as everyone waiting was there for the exhibition and needed to go over to the fairgrounds to work, too. The gentleman in front of us was also rather upset about the treatment received. However, the lady at check-out was very friendly and helpful. Therefore our overall experience was very good.

Great hotel at the great location.

TripAdvisor rating 4.0/5

xamok Business - TripAdvisor review

Great room, great location, great bartender, great front desk officer Alejandra. Some improvement required on breakfast as the food choices are very limited. Early check in and late check out are possible with Accor accont status. Hotel is quiet. Street is clean and not crowded. Only 3 mins walk to reach U bahn line.

Used the restaurant during the Fair

TripAdvisor rating 5.0/5

coconutugly Solo travel - TripAdvisor review

The Messe Fair had too many people and the restaurants all served the same food, and on a sunday at 15:00 i could NOT walk anymore nor face more people., so i walked across the road and ate at the quiet restaurant. Lovely. I ordered a caesar salad, coke and coffee and enjoyed the sunny street view….. in PEACE. Nothing irritated me …. The salad was HUGE btw, and very tasty. I only wish there was availability during the creativeworld fair, i would stay here as it is literally across the road from the MESSE ENTRANCE. Also a taxi stand right outside

Dear Coconutugly, thank you very much for thanking the time to share us your pleasant experience during your recent stay in our restaurant. I am most delighted to learn that you were impressed with our services and facilities. Being in the service industry, we believe in providing our guests the best service and attention, and nothing makes us happier than a confirmation of our guest’s satisfaction. Hoping to welcome you again. Detlef Winter General Manager Mövenpick Frankfurt City

Good stsy

Customer review rating 4.5/5

Melanie A. Business - Confirmed reviews ALL

Easy checkin, helpful staff, very convenient.

Dear Mrs. A. We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Detlef Winter General Manager

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Other web-users rate our hotel

  • 447 reviews 8.5/10 Location
  • 560 reviews 6.6/10 Room
  • 472 reviews 6.5/10 Service
  • 16 reviews 8.6/10 WiFi
  • 347 reviews 8.3/10 Breakfast
  • 250 reviews 5.6/10 Cleanliness
  • 184 reviews 2.8/10 Value
  • 57 reviews 6.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.