Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.1/5 82 reviews

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Den Haager Strasse 5, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • 12 meeting and conference rooms with natural light

  • 5-minute walk to the Frankfurt Exhibition Center

  • Panoramic roof terrace, Mövenpick restaurant and bar with outdoor area

  • 288 modern rooms

  • 130 m² gym on the 8th floor (free of charge)

Our accommodation(s)

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Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 FRANKFURT AM MAIN
Germany

GPS:50.10984, 8.65103

Telephone
Fax +49 69 788075888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Enjoy a wide range of regional cuisine, Swiss specialties and international dishes. Our team welcomes you in a modern and stylish ambience. Our show kitchen offers a look behind the scenes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  82 reviews

TripAdvisor Rating  4.3/5  1,442 reviews

nice clean hotel with very friendly staff

TripAdvisor rating 5.0/5

brw4444 TripAdvisor review

Lovely couple of days in Frankfurt with my daughter, thank you to especially Alejandra for the welcome and the rest of the team for looking after us . . . please get the lifts mended . . . other than that it's a good place to stay, it's opposite a Galleria for shopping and food, 15-20 minute walk to the train station, 30 mins or so from the airport and a 15 euro taxi ride into the central area where the shops and Christmas markets are.

Dear Guest, Thank you so much for your detailed and positive feedback! We are delighted to hear that you and your daughter had a wonderful time with us in Frankfurt. We especially appreciate your kind words about Alejandra and our team; we will gladly pass them on. We take your comment about the elevators seriously and will address the issue. It's great that you enjoyed our hotel's location and its proximity to shops and restaurants. We look forward to welcoming you back again soon! Warm regards, Your Mövenpick Hotel

Hotel with great service!

TripAdvisor rating 5.0/5

msmotravels Business - TripAdvisor review

Nice hotel with good location. We had a great experience in this hotel. Our compliments to reception staff Jawad and Jacqueline. We have some problems with printing and emails. Both of them were very patient, professional and helpful. Truly top hospitality! 👍

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our hotel and that the location suited you. Your appreciation for Jawad and Jacqueline means a great deal to us. It's wonderful to know that they were able to assist you with the printing and email issues. Your praise motivates us to continue providing excellent service. We look forward to welcoming you back again soon! Sincerely, Your Mövenpick Hotel

Customer review rating 4.0/5

Chevy-jara H. Couples - Confirmed reviews ALL

I was welcomed by friendly receptionists, and they quickly accommodated my room transfer when the fridge wasn’t working. I did notice that the bathroom, especially the toilet, could be given a little more attention. On the bright side, the buffet breakfast was very filling and absolutely delicious.

Dear Guest, Thank you for your kind review! We are delighted to hear that you received a warm welcome from our friendly reception staff and that your room change was arranged quickly and easily. We appreciate your feedback regarding the cleanliness of the bathroom and will discuss this with our housekeeping team immediately to ensure all areas meet our standards. It's great to hear that you enjoyed our buffet breakfast and were able to start your day well-nourished. We hope to welcome you back soon and offer you an even more pleasant stay! Sincerely, Your Mövenpick Hotel

Spacious rooms, terrible restaurant

TripAdvisor rating 4.0/5

pekao Solo travel - TripAdvisor review

I stayed for three nights in late July. Check in was indifferent by unmotivated brunette young man. I booked superior king room and was hoping for upgrade to junior suite as hotel was virtually empty and I am gold member. Apart from Chinese tourists and Singapore cabin crew there was nobody else there. To no avail. He just would not even bother. Upon learning my room allocation was on 2nd floor I insisted he moves me to top floor which he reluctantly did. It felt I was the only person on that floor, I never met anyone else on the corridors. Why not ensure you give guests maximum experience if you can as hotel is far from full occupancy? My room rate included complimentary mini bar but upon floor change I had to chase it as it was empty. They also brought gold member welcome snack which was nice. They provide complimentary water. Hotel has lovely outdoor terrace on 7th floor (no food or drink service). Location of hotel is good for ride to the airport by uber (15 min), train station (15 min walk) but not for anything else. If you like to walk like me, it will take you 30 min to reach any sights. Otherwise you can take Messe U Bahn. Upon arrival I took the train from the airport to the Main Station (Hbh). 10 min journey costed 19.50 Euro which was steep. Then you walk through really doggy area of central station, I really don’t recommend it. You also need to pass this area to go to the centre, not ideal for solo woman traveller I was in Frankfurt. I did not hesitate to book uber on the way back at merely 10 Euros more (30 Euros total). Room did not feel much of four star but was clean, practical and really spacious with sofa. Windows open fully, it is four of them and it is quiet at night. I had bath/ shower combination with good water pressure. I did not like sqeezy wall mounted toiletries. I don’t find it hygenic to sqeeze these bottles… For this room category hotel provides sleepers but not bathrobe. I chased it to no avail. Sorry for second most expensive room type they need to fix it in four star hotel. Quality of towels is Holiday Inn. I ordered rosti in the restaurant once as it is a Swiss chain. It was expensive, terrible and had nothing to do with this dish. There is a reason why this restaurant is constantly empty. Overall I would stay again for quality of sleep snd spacious room. The value in July was also good compared with other European cities.

Dear Guest, Thank you for taking the time to share your experience during your stay with us. We are sorry to hear that your check-in didn't meet your expectations and that you felt you didn't receive the attention you desired. Your feedback is very important to us, and we will use it to improve our service. We are pleased that you enjoyed the room and the quality of your sleep. We place great importance on cleanliness and comfort, and it's nice to hear that you appreciated the quiet location and the ability to open the windows. We regret that the toiletries and the provision of bathrobes did not meet your expectations. We will discuss your comments internally to ensure we can provide a better experience for our guests. We are sorry that the restaurant did not meet your expectations. We will share your feedback with the kitchen team to improve the quality of the food. We thank you for your feedback and hope to have the opportunity to welcome you back in the future to offer you an even better experience. Best regards, Your Mövenpick Hotel Team

Tired, average experience

TripAdvisor rating 1.0/5

sarahtG4086OW TripAdvisor review

Really tired hotel. Service from check in, to ordering a beer at the bar and the housekeeping - very average. Was travelling for work - so was not there a lot - but would be really disappointed if i had booked this for as part of a holiday.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are sorry to hear that your stay did not meet your expectations and that you found the service quality to be average. We attach great importance to guest satisfaction and take your feedback very seriously. We will discuss your comments regarding check-in, bar service, and housekeeping internally to ensure we can continuously improve. We are pleased that you stayed with us during your business trip and hope you will give us another chance in the future to give you a better impression. Thank you again for your feedback. We wish you all the best and hope to welcome you back soon. Best regards Your Mövenpick Hotel

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Other web-users rate our hotel

  • 295 reviews 8.8/10 Location
  • 392 reviews 6.1/10 Room
  • 305 reviews 6.3/10 Service
  • 223 reviews 8.4/10 Breakfast
  • 179 reviews 5.1/10 Cleanliness
  • 104 reviews 3.5/10 Value
  • 8 reviews 2.3/10 Wellness Area

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