Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.2/5 79 reviews

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Mövenpick Hotel Frankfurt City - Image 1
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Den Haager Strasse 5, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • 12 meeting and conference rooms with natural light

  • 5-minute walk to the Frankfurt Exhibition Center

  • Panoramic roof terrace, Mövenpick restaurant and bar with outdoor area

  • 288 modern rooms

  • 130 m² gym on the 8th floor (free of charge)

Our accommodation(s)

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Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 FRANKFURT AM MAIN
Germany

GPS:50.10984, 8.65103

Telephone
Fax +49 69 788075888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Enjoy a wide range of regional cuisine, Swiss specialties and international dishes. Our team welcomes you in a modern and stylish ambience. Our show kitchen offers a look behind the scenes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  79 reviews

TripAdvisor Rating  4.5/5  1,428 reviews

No irons in the rooms, you are welcomed in a spooky "iron room" instead

TripAdvisor rating 3.0/5

openjournal TripAdvisor review

Regular European hotel, trying upper grade / modern style, partially succeeding. Walking distance to the central station. But no irons in the rooms! I was told I would need to go to the ironing room to iron my shirt. Strangely as it is already, the ironing room is an upper floor hidden in the service area bypassing the staircase. With a terrible burn iron... I came for work late at night after several hours of traveling with a presentation the following morning. This was the last thing I wanted to do or hear. Not coming back.

Dear Openjournal, Thank you for taking the time to give us your feedback about your stay at our hotel. We are sorry to hear that your experience with the ironing service did not meet your expectations. We take your comments about the ironing room and accessibility very seriously and will discuss them internally to consider possible improvements. We are sorry that you had an unpleasant experience during your stay. We value your feedback as it helps us improve our service and provide our guests with a better stay. We would be happy if you gave us a second chance in the future to show you that we are learning from your comments and continuing to improve. Best regards, Your Mövenpick Hotel

Mostly good

TripAdvisor rating 4.0/5

MazarineseaL3961RG Business - TripAdvisor review

Wonderful breakfast. Helpful staff. Only drawback was very minimally functioning air conditioning. I would like to preface that I actually don't like extreme air conditioning but it was a very hot week in Frankfurt and it took 6 hours for room to cool to a bearable temperature. We asked for a different room and staff was helpful but there was no difference. When housekeeping cleaned room during the day they would turn off ac and then we had to start from scratch again when returning to room. Strangely the bathroom floor tiles were heated and could not be turned off. Would be ideally cozy in winter but rooms are very uncomfortable in summer. Conveniently located across the street from Skyline Mall.

Dear Mazarineseal, Thank you for your detailed feedback on your stay at our Mövenpick Hotel Frankfurt City. We are pleased to hear that you enjoyed our breakfast offerings and found the staff helpful. We regret that the air conditioning in your room did not work optimally and that this caused any inconvenience. We will review this internally to ensure such issues are avoided in the future. We're sorry to hear that housekeeping has resulted in another air conditioning challenge. We will discuss this with our housekeeping team to ensure such situations are avoided. We're happy to hear that the heated bathroom floor tiles are cozy in the winter, but we understand that they can be uncomfortable in the summer. We will check if there is a way to control this feature individually. We are pleased that the location of our hotel opposite Skyline Mall was convenient for you. Thank you for your feedback, which helps us to continually improve our service. We hope to welcome you back soon! Your Mövenpick Team

Good location for airport

Customer review rating 3.5/5

Susan Solo - Confirmed reviews ALL

One night stay before catching an early morning flight. Close to supermarkets. Only complaint would be the cleanliness of the bathroom which had some mould

Dear Susan, Thank you for sharing your feedback regarding your recent stay. We are glad to hear that our location was convenient for your needs, especially being close to supermarkets. However, we sincerely apologize for the cleanliness issues you encountered in the bathroom. The presence of mold is unacceptable, and we take such matters very seriously. We will address this with our housekeeping team to ensure that our standards are met. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, Your Hotel Team

Comfortable stay

Customer review rating 4.5/5

Gordon W. Solo - Confirmed reviews ALL

Check in was quick and pleasant. My room was clean and comfortable. I didn’t use any of the hotel facilities so can’t comment.

Dear Gordon, Thank you for taking the time to share your feedback about your stay! We are delighted to hear that your check-in was quick and pleasant, and that you found your room clean and comfortable. We appreciate your comments and hope that on your next visit, you'll have the opportunity to explore our hotel facilities. We look forward to welcoming you back soon! Best regards, Your Hotel Team

Charged my card without permission even though I already paid.

TripAdvisor rating 2.0/5

Elisia T Couples - TripAdvisor review

If you want to stay at this hotel, don't prepay through Expedia! They don't seem to have the capability to check whether the room is prepaid or not and charged my card again after I checked out. When I queried it as soon as I realised it on Sunday, they left me waiting until Tuesday without the decency of at least saying they're looking into it, causing unnecessary stress and put a real dampen on the holiday. And when they finally refunded it, I got less than what they charged since the conversion rate has changed since. Thankfully it wasn't much, but considering it's due to their error, really not happy to spend even a penny extra on the hotel. On the bright side, the hotel's location is great with good transport links and right across a shopping centre where we could get essentials. Also, our room was quiet and clean. The pillows, however, were thin and you'd need at least three to support your head.

Dear Elisa, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with your payment and the subsequent delay in our response. This is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you during your holiday. We are glad to hear that you enjoyed our location and found your room to be quiet and clean. Your comments regarding the pillows will also be taken into consideration, as we continuously work to improve our guests' comfort. We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will consider giving us another chance in the future to provide you with a much better experience. Best regards, Your Hotel Team

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Other web-users rate our hotel

  • 439 reviews 8.6/10 Location
  • 553 reviews 6.3/10 Room
  • 454 reviews 6.1/10 Service
  • 15 reviews 8.2/10 WiFi
  • 341 reviews 8.5/10 Breakfast
  • 245 reviews 4.9/10 Cleanliness
  • 168 reviews 2.8/10 Value
  • 54 reviews 6/10 Bar

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