Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.0/5 85 reviews

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Description

Hotel extras

  • 12 meeting and conference rooms with natural light

  • 5-minute walk to the Frankfurt Exhibition Center

  • Panoramic roof terrace, Mövenpick restaurant and bar with outdoor area

  • 288 modern rooms

  • 130 m² gym on the 8th floor (free of charge)

Our accommodation(s)

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Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 FRANKFURT AM MAIN
Germany

GPS:50.10984, 8.65103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Enjoy a wide range of regional cuisine, Swiss specialties and international dishes. Our team welcomes you in a modern and stylish ambience. Our show kitchen offers a look behind the scenes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  85 reviews

Customer review rating 2.0/5

Steve T. Solo - Confirmed reviews ALL

Stayed here before and loved the location across from Skyline mall. However, with the closure of the hotel on 15 February, I recognized just how guest unfriendly they are. They cancelled the last day of my stay because of the closure and didn’t bother to help find other Accor accommodations. At a stay I had at a different Accor hotel, they had elevator problems, so they booked me in a sister hotel at the same rate. When Mövenpick cancelled my reservation, I had to search for another hotel that was slightly more expensive and a lower quality because they didn’t provide much notice of the cancelled stay. For the end of my stay, I asked for and was given a late checkout of an additional hour (13:00 instead of 12:00). I didn’t want to be wandering around for 3 hours between checkout time and check-in at the new hotel, especially on a Sunday when everything was closed. Right before noon, the official checkout time, I get a knock at the door that I had to leave and would not be given a late checkout. Their attitude was “who cares about you the guest. Find and pay more for your new room and who cares that you have to wander around for 3 hours before you can check into your new hotel.”

Customer review rating 1.0/5

Yun Y. L. Business - Confirmed reviews ALL

Sink was leaking and room was not clean with even a left over of a previous hotel guest coffee cup used and safe was locked and not opened. As there was a strike by the housekeeper team so I did not even complain or feedback to the front desk after my check in. I even have the video taken of the room condition.

Customer review rating 4.5/5

Franck G. Business - Confirmed reviews ALL

As usual,a good stay. Excellent balance price/service/comfort

Customer review rating 3.0/5

Joni L. Families - Confirmed reviews ALL

Location was ok. Close to train station, tourist attractions but the staff not friendly, hotel vibes was cold. No music no greetings no smile.

Customer review rating 4.0/5

Chevy-jara H. Couples - Confirmed reviews ALL

I was welcomed by friendly receptionists, and they quickly accommodated my room transfer when the fridge wasn’t working. I did notice that the bathroom, especially the toilet, could be given a little more attention. On the bright side, the buffet breakfast was very filling and absolutely delicious.

Dear Guest, Thank you for your kind review! We are delighted to hear that you received a warm welcome from our friendly reception staff and that your room change was arranged quickly and easily. We appreciate your feedback regarding the cleanliness of the bathroom and will discuss this with our housekeeping team immediately to ensure all areas meet our standards. It's great to hear that you enjoyed our buffet breakfast and were able to start your day well-nourished. We hope to welcome you back soon and offer you an even more pleasant stay! Sincerely, Your Mövenpick Hotel

Other web-users rate our hotel

  • 279 reviews 8.8/10 Location
  • 348 reviews 5.7/10 Room
  • 274 reviews 5.7/10 Service
  • 192 reviews 8.3/10 Breakfast
  • 166 reviews 4.2/10 Cleanliness
  • 89 reviews 3.8/10 Value
  • 6 reviews 1.8/10 Wellness Area

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