Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.4/5 127 reviews

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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE-certified hotel

  • 5-minute walk to the Frankfurt Exhibition Center

  • Panoramic roof terrace, Mövenpick restaurant and bar with outdoor area

  • 288 modern rooms and 12 meeting and conference rooms with daylight

  • 130 m² gym on the 8th floor (free of charge)

Our accommodation(s)

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Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5

GPS:50.10984, 8.65103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Enjoy a wide range of regional cuisine, Swiss specialties and international dishes. Our team welcomes you in a modern and stylish ambience. Our show kitchen offers a look behind the scenes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  127 reviews

TripAdvisor Rating  4.5/5  1,413 reviews

Bad service

TripAdvisor rating 2.0/5

Luciano F Couples - TripAdvisor review

There’s a good breakfast. Reasonable room. Very bad service. I had to do a late check out, but they didn’t accept it. I paid an extra full night to leave at 7:00 p.m. and they didn’t clean the room, claiming that it would be a home check out. When complaining at the reception, they kept the same statement, even presenting the receipt. Even an apology.

Dear Luciano , First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them in order to provide you with a better experience during your next visit. Detlef Winter General Manager Mövenpick Hotel Frankfurt City

I may consider coming back to the hotel

TripAdvisor rating 4.0/5

Ziacho TripAdvisor review

I spent one night in the hotel as I missed my flight and was given one free night in it. On check-in, the queue was very long as there was only one employee at the counter as the time was around midnight and many passengers has cancelled flights and were transferred to the hotel. However, I need to thank Mr. Michael Harnisch who was the officer helping us with the check in for his support and help. Despite the late time, he kept on smiling and tried to help everyone. The breakfast is very rich and delicious.

Dear Ziacho, thank you very much for thanking the time to share us your pleasant experience during your recent stay. I am most delighted to learn that you were impressed with our services and facilities. Being in the service industry, we believe in providing our guests the best service and attention, and nothing makes us happier than a confirmation of our guest’s satisfaction. Your fine compliments are highly appreciated, especially the services provided by Michael. I shall certainly share them with my staff. Hoping to welcome you again. Detlef Winter General Manager Mövenpick Frankfurt City

Great location

Customer review rating 4.5/5

Karen W. Friends - Confirmed reviews ALL

Unfortunately we checked in late due to a late incoming flight . Room was ready and beds very comfortable. Room was spacious and also had an Nespresso coffee machine. Always a bonus. Situated just across the road from the large Skyline Plaza and about a 20 minute walk to Palmgarten. Well worth the very lovely walk. We had a 12 pm checkout and the Movenpick team kindly looked after our bags while we explored until it was time to head to the airport. Chocolate Hour was an absolute bonus. Movenpick team were helpful and friendly.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Detlef Winter General Manager Mövenpick Hotel Frankfurt City

Very Well Located for ISH trade fairs, staff friendly, beds comfortable.

Customer review rating 4.0/5

Aidan E. Business - Confirmed reviews ALL

Everything was great, with the following exceptions. 1. Check out was very laboured and slow 2. Could do with a bottle of water being placed in the room each day, not just the first.

Dear Mr. E., First of all thank you very much for having stayed with us. Sincere apologies if our service level was not up to your expectations but rest assured that we will review them with the respective departments in order to provide you with a better experience during your next visit. Sincerely, Detlef Winter General Manager Mövenpick Hotel Frankfurt City

The room was quiet

TripAdvisor rating 3.0/5

Thomas D Solo travel - TripAdvisor review

As I usually have an overnight stay at FRA airport only, I try to book a hotel next to the airport, but this time almost everything was sold out, so that‘s why I decided to stay at the Mövenpick hotel next to the trade fair. Check in was quickly done, but I was not offered a welcome drink, which I am entitled to due to my membership of their loyalty program. Once in the room, I could have a good rest, as inside it was very quiet without any noise from the streets or adjacent rooms. The room was good in size, had a comfortable bed and was clean, except the area, where the antiquated kettle (base fixed on a white tray) was standing on a piece of glass with dirt and dust underneath. Nevertheless I would choose this hotel again in the future.

Hallo Thomas, Vielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Da sich unsere Gäste bei uns wohlfühlen sollen, ist uns sehr wichtig. ihre Kommentare mit der entsprechenden Abteilung aufzuarbeiten. Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von unserer gewohnten Qualität zu überzeugen.

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Other web-users rate our hotel

  • 312 reviews 8.6/10 Location
  • 412 reviews 7/10 Room
  • 353 reviews 6.9/10 Service
  • 16 reviews 7/10 WiFi
  • 270 reviews 8.3/10 Breakfast
  • 180 reviews 6/10 Cleanliness
  • 135 reviews 3.4/10 Value

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