Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,034 reviews

ALLSAFE approved hotel

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Mövenpick Hotel Frankfurt City
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+ 25 Services

Hotel extras

  • An ALLSAFE certified hotel

  • next to Frankfurt fairground

  • Panoramic roof terrace

  • 288 modern rooms and 12 meeting and conference rooms with daylight

  • Mövenpick Restaurant and Bar

Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 frankfurt am main
germany

Fax: (+49)69/788075888

Check-in from 15h00

Check out up to 12h00

  • By plane

    FRANKFURT INTL At 11km / 6.84 miles

GPS:50.10984, 8.65103

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MOVENPICK RESTAURANT

At the moment our restaurant is closed for lunch and dinner until further notice. We are happy to welcome you in our bar from 6-11 pm. We are happy to offer you our plentiful breakfast from 6:30-10:00 am.

Our accommodation(s)

In addition to our classic and sleep rooms, with special mattresses that can be adjusted Superior rooms and Junior Suites offer lots of extras. Ochre and Bordeaux colored room décor with fresh green accessories create a warm atmosphere. Special features, such as quotes from Johann Wolfgang von Goethe above the bed head and Zebrano wood furnishings as well as works by contemporary artists decorating the walls, add a unique character to our rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 205

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

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Our guest reviews for
Mövenpick Hotel Frankfurt City

100% genuine reviews from our guests

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ALL Rating 4.5/5

3,034 reviews

Very convenient for the Frankfurt Messe.

Customer review rating 4.5/5

Kevin P. Business - 16/12/2021 Confirmed reviews ALL

A one night stay to Frankfurt to attend Fi/Hi. Very comfortable and clean room, well set up so no need to fiddle with heating / aircon. Good food available in the bar, but a pity that the restaurant was closed for dinner. Easy online check-in and out saved time

Dear Kevin P., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our apologies that the restaurant was closed but this was purely due to the Covid-19 situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kindest regards, Dion Maes General Manager Mövenpick Hotel Frankfurt City

Well located, clean, tidy hotel, warm and welcoming

Customer review rating 4.5/5

Ms D. Families - 10/12/2021 Confirmed reviews ALL

Lovely experience. Very professional customer focussed service.

Dear Pauline D., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dion Maes General Manager Mövenpick Hotel Frankfurt City

Disappointed

Customer review rating 1.5/5

Anonymous Business - 07/12/2021 Confirmed reviews ALL

Shabby dirty room, not appropriate for the price

Dear Benjamin J., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dion Maes General Manager Mövenpick Hotel Frankfurt City
Customer review rating 3.5/5

Friederike B. Business - 07/12/2021 Confirmed reviews ALL

Very nice breakfast, room seemed to be a bit dated

Dear Friederike B., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dion Maes General Manager Mövenpick Hotel Frankfurt City

all around pleasant trip

Customer review rating 5.0/5

Business T. Business - 02/12/2021 Confirmed reviews ALL

Stayed here for a tradeshow and didn't disappoint. Great Breakfast, and accommodations were clean and comfortable. Would definitely stay again.

Dear Todd, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dion Maes General Manager Mövenpick Hotel Frankfurt City

Good stay Professional stuff

Customer review rating 4.0/5

Rashed A. Couples - 02/12/2021 Confirmed reviews ALL

Good hotel enjoyable near good shopping center

Dear Rashed, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dion Maes General Manager Mövenpick Hotel Frankfurt City

Great stay overall, shower notwithstanding

Customer review rating 3.5/5

Anonymous Business - 02/12/2021 Confirmed reviews ALL

Great breakfast every morning, though I felt a little sorry for your cook, who seemed overwhelmed. Comfortable clean bed and room. Shower head was broken the first night but fixed by the second. Not sure how to keep the water from leaking out onto the floor so used a towel to help. Front desk was very friendly and helpful.

Dear Aaron, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dion Maes General Manager Mövenpick Hotel Frankfurt City

Coronavirus

Customer review rating 4.5/5

Udo Business - 04/11/2020 Confirmed reviews ALL

Perfect in times of Coronavirus.safety and security. Little hickup: The parking fee for 1 day car park was nearly 50% of the room price.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Frankfurt City. We try to deal with the current situation in such a way that our guests can enjoy their stay as usual and feel safe with us. Our ALL Safe hygiene seal gives all guests a good feeling here. We're really glad. Unfortunately, we cannot influence the prices for the parking garage, because the parking garage is operated by an external company. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mövenpick Hotel Frankfurt Team

Good sleep but expensive parking

Customer review rating 3.5/5

Paul Business - 28/08/2020 Confirmed reviews ALL

i have booked the Movenpick Hotel due to some cancellation at Mercure and re-booking which was not suitable. The hotel is good located despite the construction works around. Health and Hygiene restrictions were hold to the point. I felt sorry that room service was not offered for dinner as the restaurant could not offer dinner. I would have loved a world famous signature Movenpich Beef Tartare and Ice Creams. For the breakfast, you have to give your selection to the front desk the evening before which is a good idea. Too bad that the cook could not read properly where the mark was made for the selection. I asked for Grapefruit Juice and got Orange. I asked for Marmelade and got none. i got some Muesli which was not marked. Instead of croissants, i received Pain au chocolat. I came with my private car and i was under shock when i got to know the price for the overnight parking. An amount of 47 Euros was charges to my bill for having the car from 18:00 hrs until 09:00 hrs. This is just legal daylight robery.. sorry to say.

Dear Mr. O., thank you for taking the time to tell us about your experience at the Mövenpick Hotel Frankfurt City. We are really sorry that your experience did not meet your full expectations. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We are very happy to inform you about some changes concerning our breakfast and dinner opportunities. As of 01st of September we will offer nearly normal breakfast buffet again, which offers a huge selction of Mövenpick products. Also we offer roomservice and warm ktichen in the evening again and our bar is open again. Please note that the parking garage is not part of the hotel directly as it belongs to an external company and it is a public parking garage. Therefore unfortunately we do not have an impact on the prices. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mövenpick Hotel Frankfurt City

Aged badly

Customer review rating 2.0/5

Insektenopfer Business - 21/08/2020 Confirmed reviews ALL

I arrived late to a lengthy registration. The morning brought an assortment of exotic insect bites from diverse species. The stuff of medical textbooks. In years past I looked forward to two chocolates, one placed neatly on each pillow. I'm a simple person: I can overlook most flaws after a basic but consistent reward. It was only after my second night that I found a solitary chocolate in a darkened corner of the room.

Dear Mr. Thomas James K., thank you for taking the time to tell us about your experience at the Mövenpick Hotel Frankfurt City. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate the sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mövenpick Hotel Frankfurt City

Comfortable Quality Hotel

Customer review rating 4.0/5

Natalie Business - 20/03/2020 Confirmed reviews ALL

3 nights in Frankfurt on business, Movenpick is clean, secure, well-run and convenient.

Dear Natalie, thank you for taking the time to tell us about your experience at Mövenpick Hotel Frankfurt City. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Accor Hotels, and if I can be of assistance to you, please contact me directly at +4… 0 - or - ho… Sincerely, Koray Arici

Very nice hotel also for business travellers.

Customer review rating 4.0/5

Stefan Business - 10/02/2020 Confirmed reviews ALL

Very satisfied about welcome at reception, room itself and breakfast. But Parking at 37,00 € /Night is just way too expensive. That's the main reason why I can't come back to this hotel.

Dear Mr. B., Thank you for your great comment - we feel highly honored and we will share your feedback directly with our team! Unfortunately the Park Garage is a public garage but our Team usualy advice you to park in the skyline plaza there it cost 27€ per night. We hope you had a safe journey back home and we are looking forward to welcoming you back during your next visit to Frankfurt. Kind regards, Your Mövenpick Hotel Frankfurt Team

no parking

Customer review rating 3.0/5

Michael Business - 10/02/2020 Confirmed reviews ALL

much too expensive

Dear Mr. J., Thank you very much for taking the time to share with us your feedback. We are happy to see you had a nice stay. Regarding the parking you are right the hotel has a Public garage and this costs 37€ per day. But our Reception team always advice our guest to park in the skyline plaza there it cost 27€ per day. It is actually the cheapest in Frankfurt. The highest rate in Frankfurt is 39€. We look forward to welcoming you in our hotel really soon. Best regards, Your Mövenpick Frankfurt City Team

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