Mövenpick Hotel Frankfurt City 4 stars

Customer review rating (ALL Rating) 4.2/5 77 reviews

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Mövenpick Hotel Frankfurt City - Image 1
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Mövenpick Hotel Frankfurt City - Image 4
Den Haager Strasse 5, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • 12 meeting and conference rooms with natural light

  • 5-minute walk to the Frankfurt Exhibition Center

  • Panoramic roof terrace, Mövenpick restaurant and bar with outdoor area

  • 288 modern rooms

  • 130 m² gym on the 8th floor (free of charge)

Our accommodation(s)

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Hotel location

Mövenpick Hotel Frankfurt City

Den Haager Strasse 5
60327 FRANKFURT AM MAIN
Germany

GPS:50.10984, 8.65103

Telephone
Fax +49 69 788075888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Enjoy a wide range of regional cuisine, Swiss specialties and international dishes. Our team welcomes you in a modern and stylish ambience. Our show kitchen offers a look behind the scenes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  77 reviews

TripAdvisor Rating  4.3/5  1,438 reviews

Spacious rooms, terrible restaurant

TripAdvisor rating 4.0/5

pekao Solo travel - TripAdvisor review

Dear Guest, Thank you for taking the time to share your experience during your stay with us. We are sorry to hear that your check-in didn't meet your expectations and that you felt you didn't receive the attention you desired. Your feedback is very important to us, and we will use it to improve our service. We are pleased that you enjoyed the room and the quality of your sleep. We place great importance on cleanliness and comfort, and it's nice to hear that you appreciated the quiet location and the ability to open the windows. We regret that the toiletries and the provision of bathrobes did not meet your expectations. We will discuss your comments internally to ensure we can provide a better experience for our guests. We are sorry that the restaurant did not meet your expectations. We will share your feedback with the kitchen team to improve the quality of the food. We thank you for your feedback and hope to have the opportunity to welcome you back in the future to offer you an even better experience. Best regards, Your Mövenpick Hotel Team

Tired, average experience

TripAdvisor rating 1.0/5

sarahtG4086OW TripAdvisor review

Dear Guest, Thank you for taking the time to share your experience at our hotel. We are sorry to hear that your stay did not meet your expectations and that you found the service quality to be average. We attach great importance to guest satisfaction and take your feedback very seriously. We will discuss your comments regarding check-in, bar service, and housekeeping internally to ensure we can continuously improve. We are pleased that you stayed with us during your business trip and hope you will give us another chance in the future to give you a better impression. Thank you again for your feedback. We wish you all the best and hope to welcome you back soon. Best regards Your Mövenpick Hotel

A really great stay

TripAdvisor rating 5.0/5

martine_floridahome Couples - TripAdvisor review

Dear Gast, Thank you for your wonderful review! We are delighted to hear that you had an excellent stay with us and that our team, especially Alejandra, gave you such a warm welcome. We are proud to offer our Platinum Accor members an upgrade to our suites, and we are pleased that you appreciated the welcome. It's great to know that you enjoyed the atmosphere in our bar area and that you found our hotel's location convenient. We look forward to welcoming you back soon and wish you all the best until then! Best regards Your Mövenpick hotel

Customer review rating 2.0/5

Sheila M. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at our hotel. We are sorry to hear that you recently experienced inconveniences that impacted your stay. We appreciate your loyalty to our hotel and take your comments very seriously. We understand how important peace and privacy are to our guests, and we regret that the housekeeping staff did not show the necessary consideration in this instance. We will speak with our team immediately to ensure such incidents are avoided in the future. We also sincerely apologize for the confusion regarding room keys. It is unacceptable that another guest entered your room, and we will review our reception procedures to ensure this does not happen again. We thank you again for your valuable feedback and hope you will give us the opportunity to make your next stay more enjoyable. We remain at your disposal for any further concerns. Sincerely, Your Mövenpick Hotel

Customer review rating 5.0/5

Sniri M. Business - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback! We are delighted to hear that you were satisfied with Catalin and our service. Your praise motivates our team to continue providing excellent service. We hope to welcome you back soon! Sincerely, Your Mövenpick Hotel

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Other web-users rate our hotel

  • 363 reviews 8.7/10 Location
  • 460 reviews 6.3/10 Room
  • 368 reviews 6.1/10 Service
  • 8 reviews 8.3/10 WiFi
  • 280 reviews 8.5/10 Breakfast
  • 217 reviews 5.1/10 Cleanliness
  • 138 reviews 3.2/10 Value
  • 11 reviews 2.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.