Mercure Hotel Frankfurt Airport Langen

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Mercure Hotel Frankfurt Airport Langen 4 stars

Customer review rating (ALL Rating) 4.2/5 133 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Our Standard Rooms are ideally suited to your needs.

  • Fully air-conditioned Superior and Executive Rooms

  • Free shuttle service to FRA Airport on request and availability.

  • Conference and meeting rooms

Hotel location

Mercure Hotel Frankfurt Airport Langen

Robert Bosch Strasse 26
63225 LANGEN
Germany

  • LANGEN:  3 4 LANGEN DFS

  • By plane

    FRANKFURT At 16km / 9 miles - Shuttle free

  • By car

    A 5 A661 At 2km / 1 miles

  • By train

    DFS STOP At 0km / 0 miles

  • By train

    LANGEN At 0km / 0 miles

GPS:50.003437, 8.65651

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MAXX

Our restaurant MAXX offers selected specialties from regional and international cuisine for both lunch and dinner. Sample the local specialties or be tempted by our health-conscious snack menu.

Our accommodation(s)

Our stylish rooms offer comfort, convenience and a space for relaxation. Discover our various room categories, each with their own special features. The perfect place to pamper yourself.

Our guest reviews

Our guest reviews for
Mercure Hotel Frankfurt Airport Langen

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  133 reviews

TripAdvisor Rating  3.5/5  1,078 reviews

conveniently located

Customer review rating 4.0/5

Luuk V. D. M. Business - Confirmed reviews ALL

Nice hotel, good service, great breakfast and dinner.

Rooms are too hot

Customer review rating 1.5/5

Hank Business - Confirmed reviews ALL

The staff is friendly and food is ok, but the rooms are way too hot and there's no thermostat to adjust. The beds are also really soft, too soft for my taste.

Customer review rating 4.0/5

Rainer K. Business - Confirmed reviews ALL

Friendly staff, good service

Sehr geehrter Herr K., erst einmal ein großes Dankeschön, dass Sie sich die Zeit genommen haben Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Airport Langen zu teilen. Sie hatten tatsächlich einen interessanten Aufenthalt mit dem Wassereinbruch in Ihrem Zimmer. Über Ihre lobenden Worte freue ich mich besonders. Wirklich sehr gerne und selbstverständlich gebe ich dies an die betreffenden Abteilungen weiter. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Und Danke auch über die kleinen Hinweise zur Verbesserung unseres Services. Wir alle hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Langen Ihre Anja Anja Schäfer-Afifi / Front Office Manager

Well located

Customer review rating 5.0/5

Ian Business - Confirmed reviews ALL

Veery comfortable, convenient for airport, Extremely helpful staff for overseas visitors. Spotlessly clean. Will stay again

Dear Ian D., me and my team are very much appreciating your comments regarding your stay at the Mercure Hotel Frankfurt Airport Langen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course I will share it with my colleague you mentioned by name. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Yours, Anja Anja Schäfer-Afifi / Front Office Manager

Could have been better

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room too warm basic amenities no tea coffee making facilities and was told no iron available

nice place for the night

Customer review rating 4.5/5

Johannes V. Couples - Confirmed reviews ALL

The personnel at check in were very professional and friendly. The gave us a nice room and assured the shuttle to the airport the next day. Room was comfortable and we had a good night sleep

Great staff / Very helpful

Customer review rating 5.0/5

H Solo - Confirmed reviews ALL

Great staff / Very helpful

Quiet and relaxing

Customer review rating 4.0/5

Liliana Couples - Confirmed reviews ALL

The hotel is situated in a factory area and there are no restaurants or shops nearby. However a train station is 5 mins away and is very reliable and takes you directly to Frankfurt. Beds very comfortable, shower was great almost like a power wash. Breakfast decent choice but nothing out of the ordinary but everything was fresh. I was not really keen on the Vintage decor but the ambiance is relaxing. Check about restaurant as on a Saturday it was closed and with no other restaurants around had to eat snacks

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Found a few silverfish (insects) in the bathroom unfortunately. Quite hard beds. Otherwise ok.

Terrible location with respect to airport , poor service

TripAdvisor rating 2.0/5

Vishal66543 Business - TripAdvisor review

I booked the room on the pretext that there is shuttle bus but on checking inn they informed me that shuttle needs to book at least 48 hrs in advance and this information was not on the website. The front desk executive mohamad was very arrogant and non cooperative.

Beautiful newly renovated hotel with very friendly staff

Customer review rating 5.0/5

Anatoliy Business - Confirmed reviews ALL

Located within 15-20 minutes from Frankfurt airport and provide free shuttle from Airport. Requires advance booking with reception. Recently fully renovated with very nice inhouse restaurant and outstanding cuisine. Well done to the Chief! Rooms are big very comfortable. Highly recommended!

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Langen. It is always a pleasure to receive positive feedback. I am happy to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Anja Anja Schäfer-Afifi / Front Office Manager

Warm, noisy and uncomfortable room

Customer review rating 2.5/5

Luiz M. Solo - Confirmed reviews ALL

The room has no air-conditioning, just a noisy ceiling fan that doesn’t help. I’ve tried to open the window, but outside noise is worse than heat. In addition to the noisy neighbor who I had to inform reception after 10:00 pm so I could sleep, I was woken up before 8:00 am by someone collecting bottles of drinks in the hallway (probably an employee).

Nice staff

Customer review rating 4.5/5

Moshe S. Families - Confirmed reviews ALL

Very welcome staff, nice breakfast and welcome pats.

Customer review rating 3.0/5

A. Business - Confirmed reviews ALL

Got chased for "not paying" despite having my credit card linked with my Accor account so I can do fat check out and receive a bill by email. The staff then charged my colleagues personal credit card for my stay. Although in the end it was sorted it is not the professionalism I expect from Accor.

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Always love to come back. Everytime super friendly staff! Great room and service.

well located

Customer review rating 3.5/5

Johannes V. Couples - Confirmed reviews ALL

after a chaotic checkin we went to our room and had a wonderful sleep The airportshuttle was on time and the breakfast o.k.

Our second time at this hotel

TripAdvisor rating 4.0/5

sc0ttwhyte TripAdvisor review

We have stayed at this hotel twice. The rooms are comfortable, the shuttle service is prompt and friendly and the breakfast is awesome. The front desk staff are also friendly and helpful. I can't comment on the location since both times we have only stayed over night with no chance or need to explore the local area. Anyway, a very good airport layover hotel.

Dear Mrs. Ottwhyte, many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards your Mercure Ffm Airport Langen Team

Interesting

TripAdvisor rating 3.0/5

Rob K Families - TripAdvisor review

Booked this hotel believing it was near the airport but its not so close, actually in an industrial area. Management was unwilling to transfer my booking to closer Mecure even though I'm an Accor member. Booked a room for three but it was tiny and shower almost impossibly small. Beds though were very comfortable. Breakfast fine and dinner at the restaurant was pretty good but I'm not sure if the staff were part of a comedy skit? Interesting to say the least.

Dear guest, thank you for taking the time to review your stay with us. Your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the relevant Managers to look into this matter accordingly. I hope that we will have another opportunity to welcome you back and to show you that we can make it better. Best regards your Mercure Hotel Ffm Airport Langen

Quiet friendly and easy access to airport.

TripAdvisor rating 5.0/5

Carlryu Business - TripAdvisor review

it is good restaurant with friendly over night shift staff He was so friendly to explain the area. I love to visit again. The room was clean but TV did not working at the time so roo. changed to another ones

Dear Mr. Carlryu , many thanks for sharing your feedback and we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards your Mercure Ffm Airport Langen Team

Unfriendly manager/owner

TripAdvisor rating 1.0/5

203zw Business - TripAdvisor review

I recently stayed in this hotel. During the check in I did spell two times for the staff in order to find out my reservation, however the staff can’t find it firstly and the manger just turned back to me and told me very unfriendly „ you should spell you name !!“ I was like ???????

Dear Mr. Z W, thank you for taking the time to review your stay with us. Your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologize and assure you that I have personally followed-up with the relevant Managers to look into this matter accordingly. I hope that we will have another opportunity to welcome you back and to show you that we can make it better. Best regards your Mercure Hotel Ffm Airport Langen

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