Novotel Chiangmai Nimman Journeyhub 4.5 stars

Dear Khun Inthira, Thank you for taking the time to share your feedback and for choosing to stay with us again as a valued ALL Silver member. We are pleased to learn that you were satisfied with your booking experience, cleanliness, WiFi, arrival and departure experience, and that you enjoyed your welcome drink. Your continued support and positive comments are sincerely appreciated. We sincerely apologize that the noise from neighboring rooms affected your comfort and rest during your stay. We understand how important a quiet environment is, especially for business travelers. We are glad that our Front Office team was able to assist by relocating you to a quieter room, and we regret that your overall accommodation experience did not meet your expectations. For guests who may be sensitive to noise, earplugs are available upon request at the Front Desk. For your future stays, please feel free to let our team know your preference for a quiet room prior to arrival or during check-in. We will do our best to accommodate your request and ensure a more comfortable stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Rasravee, Thank you very much for your wonderful review and for choosing Novotel Chiang Mai Nimman Journeyhub for your recent stay. We are delighted to learn that you had an excellent experience with us and enjoyed our comfortable room, beautiful surroundings, and the warm hospitality of our team. Your kind words and perfect scores across all aspects of your stay, including accommodation, cleanliness, room service, arrival, and departure experience, are truly encouraging and will be shared with the entire team. Thank you once again for your valuable support and for sharing your lovely feedback. We look forward to welcoming you back to Novotel Chiang Mai Nimman Journeyhub for another memorable stay in the near future. Kind regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Surasak, Thank you for choosing Novotel Chiang Mai Nimman Journeyhub and for taking the time to share your feedback with us. We are delighted to know that you enjoyed our convenient location, ample parking, and the warm hospitality provided by our team. It is especially rewarding to hear that your ALL Gold membership was recognized with an early check-in, helping to make your arrival even more comfortable. Your recommendation means a great deal to us, and we truly appreciate your kind words and support. If there is anything more we could do to make your next stay a perfect 10 out of 10, we would be grateful to hear your suggestions. Your feedback is invaluable in helping us continue to improve and provide exceptional experiences for all our guests. We look forward to welcoming you back to Novotel Chiang Mai Nimman Journeyhub in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Anupama M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you had a comfortable stay and appreciated our convenient location. It is also encouraging to hear that our team, as well as your arrival and departure experiences, met your expectations. At the same time, we sincerely apologize for the inconvenience you experienced with our WiFi connection. Please be assured that we have taken your feedback seriously. We are currently in the process of reviewing and improving our internet service to provide a more reliable and faster connection for our guests. Your valuable comments help us identify areas where we can do better, and we truly appreciate you bringing this matter to our attention. Thank you once again for your kind feedback and recommendation. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Zar H. Y., Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to learn that you enjoyed our convenient location and experienced the friendliness and hospitality of our team members. Your kind recognition means a great deal to us, and we will be pleased to share your compliments with the team, as such feedback is always highly motivating. At the same time, please accept our sincere apologies for the inconvenience caused by the aircraft noise during the evening. We understand how important a peaceful and comfortable stay is, and we regret that this impacted your overall experience. As our hotel is located near Chiang Mai International Airport, aircraft noise may occasionally be noticeable at certain times of the day. To help enhance our guests' comfort, complimentary earplugs are available upon request at the Front Desk, and our Heartist will always do their best to accommodate room preferences whenever possible. Thank you once again for your valuable feedback and for choosing to stay with us. We truly appreciate your comments, as they help us improve the experience we provide. We sincerely hope to have the opportunity to welcome you back in the near future and provide you with an even more comfortable and enjoyable stay. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub