Novotel Chiangmai Nimman Journeyhub

Customer review rating (ALL Rating) 4.3/5 1,063 reviews

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Description

Hotel extras

  • The hotel is the only Novotel property in Northern Thailand

  • Enjoy our family package which offers free breakfast for children below 16.

  • This hotel is pet friendly.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • This hotel has Electric Vehicle charger.

Our accommodation(s)

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Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang
50300 CHIANGMAI
Thailand

GPS:18.804685, 98.96416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOOD EXCHANGE

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,063 reviews

TripAdvisor Rating  4.0/5  161 reviews

Good location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It's a bit unfortunate that it rained unexpectedly and it caused a bit of inconvenience walking around the surrounding area of the hotel.

Good

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Everything were perfect. I would like to recommend your hotel to my friends

Dear H., Thank you for your wonderful review and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay and appreciate your kind recommendation to your friends and family. It’s fantastic to know that you had a pleasant experience with us, from the check-in process to the Heartist’s service and our sustainable initiatives. We value your feedback, especially regarding the WiFi, breakfast, and cleanliness. If you have any specific suggestions or areas where we can improve for your next visit, we’d love to hear them. Your insights help us continue to enhance the guest experience and ensure your future stays are even more enjoyable. We look forward to welcoming you back soon. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Good stay

Customer review rating 4.0/5

Mario Families - Confirmed reviews ALL

Just great! Except the noise from the reception area which is from the tourist group, also I hear my next next door came back at about 2pm and started vomiting every second night. Other than that ot was a perfect stay.

Dear Mario, Thank you for sharing your feedback, we’re delighted to hear that you had a great stay overall and enjoyed the breakfast, Wi-Fi, and the service from our Heartists. We sincerely apologize for the noise disturbances you experienced during your stay, especially from the reception area and the neighboring guests. We understand how this could affect your comfort, and we appreciate you bringing it to our attention. For future stays, please know that we offer earplugs at the front desk, which might help with any noise disruptions. If you encounter a similar situation, don't hesitate to let us know so we can try to make arrangements to ensure a more peaceful stay. We truly appreciate your constructive feedback, and we hope to welcome you back for an even better experience next time. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Nice hotel

Customer review rating 4.0/5

Kai Couples - Confirmed reviews ALL

As expected from a Novotel the staff are well trained and super friendly. Rooms are also normal Novotel standard. Breakfast was a little lower standard than what you usually get from Novotel. Great location

Dear Kai, Thank you for sharing your detailed feedback with us. We’re glad to hear that you had a pleasant stay and appreciated the friendly, well-trained Heartists, as well as the Novotel standard of our rooms. We also value your comments about the breakfast. We’re excited to let you know that we’ve started adding more variety to our breakfast offerings this month, with both Thai and international items to better meet the needs of our guests. Your input is important to us, and we appreciate your patience as we continue to enhance this service. We hope to welcome you back soon for an even more enjoyable stay. Best regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Disapponit

Customer review rating 2.5/5

Sompon W. Families - Confirmed reviews ALL

Breakfast - when compare with the room rate, the breakfast is quite expensive. But is it not as good as we think. It not enough various kind of food. When we check out, we receive the miss bill. Although it can be cancel, but why? Why it is come from?

Dear Sompon, Thank you for sharing your valuable feedback with us. We truly appreciate your comments, as they help us continuously improve our guest experience. We are sorry to hear that our breakfast did not meet your expectations. Please know that we are currently in the process of enhancing the variety of our breakfast offerings, and we are committed to providing a more diverse and enjoyable dining experience for our guests in the near future. Regarding the billing misunderstanding, we sincerely apologize for the confusion at check-out. We are actively working on improving our training to ensure that all billing processes are handled smoothly and accurately moving forward. Thank you again for your feedback. We hope to welcome you back soon and provide you with a more enjoyable and seamless experience. Should you have any further concerns or suggestions, please do not hesitate to reach out. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

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Other web-users rate our hotel

  • 534 reviews 8.3/10 Location
  • 856 reviews 7.2/10 Room
  • 765 reviews 8.4/10 Service
  • 15 reviews 7.5/10 WiFi
  • 441 reviews 5.5/10 Comfort
  • 393 reviews 8.3/10 Cleanliness
  • 315 reviews 7.7/10 Breakfast

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