Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 156 reviews

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Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  156 reviews

TripAdvisor Rating  3.5/5  1,264 reviews

Warmest welcome and service.

TripAdvisor rating 5.0/5

windec2001 Solo travel - TripAdvisor review

The building is quite old but gold. The location is great, the room is clean, and the staffs were very helpful. Will be staying here again once I visit Chiang Mai again.

Dear windec2001, Thank you for your kind words and for sharing your experience with us. We are delighted to hear that you appreciated our warm welcome, excellent service, and the cleanliness of our rooms. It is also wonderful to know that our convenient location and helpful staff contributed to a pleasant stay. While our hotel maintains a classic charm, we continuously strive to enhance our facilities to ensure a comfortable and enjoyable experience for all our guests. We truly appreciate your support and look forward to welcoming you back on your next visit to Chiang Mai. Best regards, Sirisook Moore General Manager

Affordable and comfortable but outdated

TripAdvisor rating 3.0/5

Will V Solo travel - TripAdvisor review

Pros: -Comfortable beds -Good location -Affordable rate - I couldn't hear road traffic Cons: -Outdated decor -Thin walls. You can here everything! -TV only has Thai channels -No key cards so have to manually lock room I needed a place to crash and relax for 2 days. So it served its purpose.

Dear Will V, Thank you for taking the time to share your detailed feedback following your recent stay at Mercure Chiang Mai. We are pleased to hear that you found our hotel comfortable, well-located, and affordable, and that you enjoyed a peaceful rest without road noise. We also appreciate your constructive comments regarding areas for improvement. We understand that some aspects of our property may feel outdated, and we are continuously looking for ways to enhance our guests' experience. Regarding the thin walls and limited TV channels, we will certainly take your feedback into consideration as we work on future improvements. Additionally, we acknowledge your concern about the room locks and will review ways to improve convenience and security for our guests. We are glad that our hotel met your needs for a short and relaxing stay, and we sincerely hope to welcome you back in the future for an even better experience. Best regards, Sirisook Moore General Manager

In urgent need of renovation

TripAdvisor rating 2.0/5

Eaa1947 TripAdvisor review

One of the worst Mercure Hotels we have stayed at. It is in urgent need to complete renovations. It is an old and tired looking hotel. The fittings are out of date, the wood on the doors is fraying, the walls have been painted over but in places the paint is peeling or bubbling. The hand basin in our room was cracked and someone tried to patch it up with some type of white filler. The grout between the tiles is falling off. The chairs in the room are not comfortable and the table is wobbly. Electrical power points are loose and would not hold a plug. The towels are old and certainly not crispy white but limp grey in colour and feel. The breakfast is one of the worst we have had. The dishes in the Bain Marie are cold and the selection of foods is appalling. Most of the dishes contain pork not catering to people who do not eat pork. The vegetarian section is a joke. There is no cheese in sight and the “fruit juices” are not real fruit juice. The salad buffet is just lettuce and onion. The so called natural yoghurt is sweetened and not natural. In modern times, most hotels have a fitness centre but not here. Overall a poor experience at an Accor property claiming to be a 4 Star hotel.

Dear Eaa1947, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Chiang Mai. We sincerely regret that your experience did not meet your expectations and appreciate your detailed comments, as they help us identify areas for improvement. We acknowledge that our property is an older establishment, and while we have made some upgrades, we understand that further renovations are needed. Your feedback on room conditions, furniture, and bathroom fittings has been noted, and we will review these concerns with our management and maintenance teams to prioritize necessary refurbishments. We are also disappointed to learn that our breakfast selection did not meet your expectations. We strive to offer a diverse menu to accommodate all dietary needs, and we apologize if this was not reflected during your visit. Your comments regarding food quality, variety, and temperature will be shared with our culinary team to ensure improvements are made. Regarding fitness facilities, we regret that we do not currently have a dedicated fitness center, but we appreciate this valuable input and will take it into consideration for future enhancements. We truly appreciate your honest feedback and regret that your experience fell short of what you expected from a Mercure hotel. We hope to have the opportunity to welcome you again in the future, should you choose to give us another chance. Please do not hesitate to contact us directly if we can assist you in any way. Best regards, Sirisook Moore General Manager

Customer review rating 5.0/5

Koraponpanprakob Friends - Confirmed reviews ALL

Nice staff & large room

Dear KORAPON P., Thank you for taking the time to share your feedback. We are thrilled to hear that you had a pleasant stay at Mercure Chiang Mai and that you were satisfied with both the friendly service provided by our staff and the spaciousness of your room. At Mercure Chiang Mai, we strive to create a welcoming and comfortable environment for all of our guests, and we are delighted that our team was able to contribute to your positive experience. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Chiang Mai for another enjoyable stay. Warm regards, Sirisook Moore General Manager

Excellent

Customer review rating 5.0/5

Chris C. Solo - Confirmed reviews ALL

Overall, it’s excellent.

Dear Christopher C., Thank you for your wonderful feedback! We are thrilled to hear that you had an excellent experience at Mercure Chiang Mai. Your positive comments inspire us to continue providing high-quality service and comfort to all our guests. We truly appreciate your support and hope to welcome you back soon for another exceptional stay. Warm regards, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 267 reviews 9.3/10 Location
  • 378 reviews 7.7/10 Room
  • 388 reviews 9.3/10 Service
  • 5 reviews 7.9/10 WiFi
  • 202 reviews 7.8/10 Comfort
  • 188 reviews 7.8/10 Cleanliness
  • 146 reviews 3.8/10 Vibe
  • 143 reviews 8/10 Breakfast

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