Mercure Chiang Mai

Needed 1 night stay as a transit to Chiang Rai after arriving at Chiang Mai airport. Really great $ deal with breakfast. Room was very comfortable and large, good gym and lovely roof pool. The other pool was out of service due to renovation which is common during low season. Staff very friendly and helpful with everything. Good breakfast. Transfer from airport cost 200 baht which we booked at transfer desk at airport. Pretty same everywhere else. Red Songthaew from resort to Chiang Mai bus terminal cost 170. Porter organised for us. The is large shopping complex across the road, 5 minute walk, called Maya. There is a great food hall on lower level for a variety of cheap especially if your vegan We were in heaven and so so cheap. Cinema here also at a ridiculous low price. Also a mini supermarket. Not sure of the distance to old town ny walk but can easily catch a tuk tuk or other. Its not that far. Would stay again if the location suited us.

Nice stay in a quiet room. The staff were not only friendly but also professional.

I found this hotel after arriving in Chiang Ma at 11pm and realizing that I had accidentally booked my original hotel for the day following my arrival and that original hotel was fully booked for the night I arrived. I desperately called nearby hotels, with the Mercure having a room available for that night. The best thing about the hotel was Tara, the absolutely wonderful late shift front desk associate who got me squared away with a room immediately. She is extremely warm, polite, and her English is fantastic. If you check in later in the evening, please give her a warm hello, because she is tier one. She is the reason that this particular hotel has a 5 star rating and not a 4. The air conditioning in the hotel rooms was fantastic, if you are not a fan of hot weather, the hotels AC was bar none exceptional. The room service menu was quite limited but everything I ordered from the menu was quite appetizing and of good value. The location is slightly north of the old city but still within a very convenient distance to the old town. My primary dissatisfaction with the hotel were only that there were no towels in my room when I arrived but that was quickly squared away by alerting the hotel staff. The second issue was that the water in the shower was not very hot and that was the only annoyance that was not something that could not be addressed.

I booked the Mercure bc it was cheap so my expectations were not high. After booking I checked some recent reviews and felt a little uneasy bc prior guests had problems with roaches. Still, I was positively surprised throughout my week long stay and would definitely return. First, the staff is super nice. From reception to the breakfast team, everyone goes the extra mile. The breakfast is ok with an egg and noodle soup station, some western and Asian dishes and surprisingly good baked beans. Second, on the roach problem. I did not see any during my week there, so management must have been proactively solving the problem which is a great sign. If you have ever had roaches you know it takes effort to get rid of them. I have stayed in more reputable hotels where they could not get the problem under control. Lastly, the rooms and the hotel are quite old. I didnt mind as I actually like those old school hotels with wood brown furniture. They dont have swipe cards but a key with a chain that you have to insert into a slot to get power. It could double as a weapon. The AC must be military grade as its superpowerful. However, I hardly used it as my room stayed cool by default. Rooms come with WIFI, a kettle, a fridge and a safe. PS: There is no gym, so be aware of that. If you need a cab, ask one of the bellmen and they will call you a grab. It seems impossible to haul one street side. And definitely check out the little eatery next to the Seven Eleven. They make the best Somtam.

I can definitely tell the hotel had its heydays but needs some refurbishment now. It has nice location and rooms are spacious and staff are polite but definitely dated. It was sad to see the place so empty as I think the hotel has great potentials to welcome many guests again.