Mercure Chiang Mai 4 stars
Customer review rating (ALL Rating) 4.5/5 38 reviews
Mercure Chiang Mai
183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
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1 km / 0.63 mi
1 km / 0.63 mi
1 km / 0.63 mi
Int. airport 1 - IATA code
7 km / 4.38 mi
7 km / 4.38 mi
Int. airport 1 - full name
7 km / 4.38 mi 15 min drive
8 km / 5 mi
10 km / 6.21 mi 20 min drive
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All-day dining venue featuring International buffets and all-day dining menu choices.
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Our guest reviews
100% genuine reviews from our guestsFind out more
A bit of Lux outside old town
TripAdvisor rating 5.0/5
blazert Couples - TripAdvisor review
Needed 1 night stay as a transit to Chiang Rai after arriving at Chiang Mai airport. Really great $ deal with breakfast. Room was very comfortable and large, good gym and lovely roof pool. The other pool was out of service due to renovation which is common during low season. Staff very friendly and helpful with everything. Good breakfast. Transfer from airport cost 200 baht which we booked at transfer desk at airport. Pretty same everywhere else. Red Songthaew from resort to Chiang Mai bus terminal cost 170. Porter organised for us. The is large shopping complex across the road, 5 minute walk, called Maya. There is a great food hall on lower level for a variety of cheap especially if your vegan We were in heaven and so so cheap. Cinema here also at a ridiculous low price. Also a mini supermarket. Not sure of the distance to old town ny walk but can easily catch a tuk tuk or other. Its not that far. Would stay again if the location suited us.
Clean and reasonable price
Customer review rating 5.0/5
Anonymous Solo - Confirmed reviews ALL
Nice stay in a quiet room. The staff were not only friendly but also professional.
Dear Dr. Babak Azari Babak, We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team
A Life Saver when you desperately need a room without a booking at 11pm.
TripAdvisor rating 5.0/5
Mixxleplix S Solo travel - TripAdvisor review
I found this hotel after arriving in Chiang Ma at 11pm and realizing that I had accidentally booked my original hotel for the day following my arrival and that original hotel was fully booked for the night I arrived. I desperately called nearby hotels, with the Mercure having a room available for that night. The best thing about the hotel was Tara, the absolutely wonderful late shift front desk associate who got me squared away with a room immediately. She is extremely warm, polite, and her English is fantastic. If you check in later in the evening, please give her a warm hello, because she is tier one. She is the reason that this particular hotel has a 5 star rating and not a 4. The air conditioning in the hotel rooms was fantastic, if you are not a fan of hot weather, the hotels AC was bar none exceptional. The room service menu was quite limited but everything I ordered from the menu was quite appetizing and of good value. The location is slightly north of the old city but still within a very convenient distance to the old town. My primary dissatisfaction with the hotel were only that there were no towels in my room when I arrived but that was quickly squared away by alerting the hotel staff. The second issue was that the water in the shower was not very hot and that was the only annoyance that was not something that could not be addressed.
Dear Khun Mixxleplix S, We are delighted that our hotel and team of associates was a highlight of your Thailand adventure, and we thank you for sharing your kind words. Your kind words will definitely be passed on to those you have mentioned by name and they will be thrilled to know that you have recognized them for their efforts and service mind. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. However,please accept our apologies for all inconveniences caused during your stay and thank you for bringing your concerns to our attention. We would like to assure you that this opportunity will be used to improve them. It will be a pleasure for us all to have you return to enjoy further quality time at Mercure Chiangmai when you next visit Chiang Mai. Sincerely, The Hotel Management Team
Get what you pay for, but you get a lot
TripAdvisor rating 4.0/5
mikeyanagita TripAdvisor review
I booked the Mercure bc it was cheap so my expectations were not high. After booking I checked some recent reviews and felt a little uneasy bc prior guests had problems with roaches. Still, I was positively surprised throughout my week long stay and would definitely return. First, the staff is super nice. From reception to the breakfast team, everyone goes the extra mile. The breakfast is ok with an egg and noodle soup station, some western and Asian dishes and surprisingly good baked beans. Second, on the roach problem. I did not see any during my week there, so management must have been proactively solving the problem which is a great sign. If you have ever had roaches you know it takes effort to get rid of them. I have stayed in more reputable hotels where they could not get the problem under control. Lastly, the rooms and the hotel are quite old. I didnt mind as I actually like those old school hotels with wood brown furniture. They dont have swipe cards but a key with a chain that you have to insert into a slot to get power. It could double as a weapon. The AC must be military grade as its superpowerful. However, I hardly used it as my room stayed cool by default. Rooms come with WIFI, a kettle, a fridge and a safe. PS: There is no gym, so be aware of that. If you need a cab, ask one of the bellmen and they will call you a grab. It seems impossible to haul one street side. And definitely check out the little eatery next to the Seven Eleven. They make the best Somtam.
Dear Mr. Mike Yanagita, I am grateful for your wonderful feedback about our people and service. Please rest assured that this compliment will be shared with my team who will definitely be glad to know their services were well received and appreciated. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. However please accept my sincere apology for any inconvenience caused. Once again, we appreciate your sharing your concerns to us and should you wish to share further feedbacks please do not hesitate to contact me at email@example.com Sincerely, The Management Team
Customer review rating 3.5/5
Diana Couples - Confirmed reviews ALL
I can definitely tell the hotel had its heydays but needs some refurbishment now. It has nice location and rooms are spacious and staff are polite but definitely dated. It was sad to see the place so empty as I think the hotel has great potentials to welcome many guests again.
Dear Khun Dawon J., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Tem
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