Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 119 reviews

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Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  119 reviews

TripAdvisor Rating  3.5/5  1,255 reviews

Good location

Customer review rating 3.5/5

Ron Couples - Confirmed reviews ALL

Room okay, breakfast poor and compared to other hotels not good. Staff is very friendly and gives good service

Dear Ron, Thank you for taking the time to share your detailed feedback with us. While we are pleased to hear that you found our location convenient and appreciated the friendliness and service provided by our staff, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. We value your comments regarding the Wi-Fi connection and breakfast experience. Please rest assured that we take your feedback seriously. We understand how important a reliable and fast internet connection is for our guests, and we are working on enhancing the speed and stability of our Wi-Fi services. In terms of breakfast, we sincerely regret that it did not meet your expectations in terms of quality and variety. We are currently reviewing our food and beverage offerings to ensure that they align with the high standards our guests expect. Your feedback will be shared with our culinary team, and we will work to make improvements to both the selection and quality of items available. We appreciate your input as it helps us improve, and we truly hope you will consider staying with us again in the future so that we may have the opportunity to provide you with a much better experience. Warm regards, Sirisook Moore General Manager

Great service and great location!

Customer review rating 5.0/5

Thitipong S. Friends - Confirmed reviews ALL

Mercure Chiang Mai offer us the best service from Airport to checkout time. First I booked the shuttle van service from Airport to the hotel, the driver was waiting for us and the hotel transfer was very smooth. Second the service at the reception and all staffs were great! They helped us plan the trip and gave many suggestions day to day. We manage to go many places even the time of big flooding in Chiang Mai. Third, the hotel located in an area that do not get impacted by the flooding. A big plus for us. Also the there are night market and super market close by. So overall we love the service in this hotel and will come back again.

Dear Khun Thitipong S. Thank you for your wonderful review of your recent stay at Mercure Chiang Mai. We are delighted to hear that you had a pleasant experience, from your smooth airport transfer to the attentive service provided by our team. Our staff takes great pride in assisting guests with their travel plans, and we are glad that their suggestions helped you enjoy your time in Chiang Mai, even amidst the challenges of flooding. It is also reassuring to know that our hotel's location offered you a convenient and unaffected stay, with easy access to nearby attractions like the night market and supermarket. We are grateful for your kind words and pleased to hear that you plan to return. We look forward to welcoming you back for another memorable stay. Warm regards, Sirisook Moore General Manager

Okay, but...

TripAdvisor rating 4.0/5

phillipn769 Solo travel - TripAdvisor review

I have stayed here before and often come to eat at the citrus restaurant here when I need to stay at other hotels. The place is a little run down, but the reason I come back was because of the wonderful people there. When I last dropped by in May 3 months ago, everyone was still there; I know staff come and go, but I was still a little sad that there was no-one there I recognised during my recent stay. Like most Accor hotels, they would normally provide a welcome treat like fruit or sweets or biscuits or nuts (last time Mercure Chiang Mai went even further with a little soft elephant toy), but they didn't have any of that this time. The chicken or pork steak I normally get from Citrus was dry as well. Not sure if the kitchen staff was changed as well. The wait staff was all changed though. Since they weren't the regular staff that knew my order already, they did struggle a little bit with it.

Dear Phillipn769 Thank you for taking the time to share your experience with us. We genuinely appreciate your loyalty to Mercure Chiang Mai and your continued patronage of Citrus Restaurant. It's heartening to know that our team has made such a positive impact on your visits in the past. We sincerely apologize that your recent stay did not meet your expectations, particularly in terms of the changes you noticed among our team and the welcome amenities you had come to enjoy. We understand how important it is to feel a connection with familiar faces, and we regret that this was not the case during your last visit. Your comments about the changes in staff and the quality of your meal are particularly concerning, and we will be reviewing these areas with our team to ensure that we maintain the high standards you have come to expect from us. Please know that we are committed to making improvements, and we hope to have the opportunity to welcome you back in the future, with the level of service and hospitality you deserve. Thank you once again for your feedback. Warm regards, Sirisook Moore General Manager

Good stay

Customer review rating 4.0/5

Richard Y. Couples - Confirmed reviews ALL

Comfortable room.

Dear RICHARD Y., Thank you for taking the time to provide feedback on your recent stay at Mercure Chiang Mai. We are pleased to hear that you had a comfortable stay with us. Your ratings for check-in, accommodation, breakfast, and cleanliness are noted and appreciated. We strive to offer the best experience possible, and your feedback helps us understand where we can make improvements. Should you have any additional comments or suggestions that could help us enhance your experience, please do not hesitate to share them. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Warm regards, Sirisook Moore General Manager

Better than expected!

TripAdvisor rating 5.0/5

Leefyb000 TripAdvisor review

My first impression of this place was that all the staff were full of smiles and greetings. The second impression was that I was upgraded to a deluxe room because there was a conference group staying at the same time. The room was clean and reasonably priced for what I paid. When I made the booking, it didn't include breakfast because I had early morning tours every day, so I opted to buy sandwiches instead. However, on the last day, I had the chance to try breakfast at the hotel, and it was definitely worth it, priced at only 168 thb/person. I had a conversation with the couple at the next table, and it turned out they weren't staying at the hotel but lived in a nearby condo. They chose to have breakfast here almost every day because it was such a good value. I plan to come back again in December and will definitely choose to stay here again.

Dear Leefyb000, Thank you very much for your wonderful review and for sharing your experience at Mercure Chiang Mai. We are delighted to hear that your stay exceeded your expectations and that our team made a positive impression from the moment you arrived. We are glad that the room upgrade added to your comfort and that you found it to be both clean and reasonably priced. It’s great to know that you enjoyed our breakfast, especially given your early morning tours. We take pride in offering quality options at a good value, and we’re pleased that it was appreciated not only by you but also by our regular guests from the nearby condo. Your plan to return in December is the best compliment we could receive, and we look forward to welcoming you back to Mercure Chiang Mai. Should you need any assistance with your booking or have special requests for your next stay, please feel free to contact us directly. Thank you once again for choosing Mercure Chiang Mai, and we look forward to serving you in the near future. Warm regards, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 254 reviews 9.1/10 Location
  • 344 reviews 7.8/10 Room
  • 363 reviews 9.5/10 Service
  • 185 reviews 8.4/10 Comfort
  • 173 reviews 7.9/10 Cleanliness
  • 130 reviews 7.8/10 Breakfast
  • 126 reviews 3.8/10 Vibe
  • 121 reviews 9/10 Food

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