Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.9/5 234 reviews

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Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  234 reviews

Customer review rating 5.0/5

Mr. P. L. Families - Confirmed reviews ALL

I travelled with my family for three days. I had a very comfortable stay. All the staff were very friendly and hospitable. They helped us with everything from vegetarian food, commute, kids food and local knowledge. Thanks for all the great service.

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your wonderful feedback following your family stay at Mercure Chiang Mai. We are truly delighted to hear that you had a very comfortable stay and that our team was able to assist you and your family with vegetarian food options, transportation, children’s meals, and local recommendations throughout your visit. Your kind words about the friendliness and hospitality of our staff mean a great deal to us and will certainly be shared with the entire team as encouragement to continue delivering caring and personalized service to all our guests. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

Customer review rating 4.5/5

Mr P. N. Solo - Confirmed reviews ALL

Another fabulous stay. It was great to see familiar faces and being remembered from previous stays, always greeted with warm smiles. A big thank you for the birthday cake (it was a thoughtful touch). The only downside was the temporary suspension of the complimentary shuttle service due to fuel shortages, which is usually a convenient way to get around.

Dear Valued Guest, Thank you very much for your perfect rating and for choosing to stay once again at Mercure Chiang Mai. We are truly delighted to hear that you had another fabulous stay with us. It is especially rewarding to know that being welcomed back by familiar faces and warm smiles made your experience even more memorable. Creating a sense of comfort and recognition for our returning guests is something we truly value. We are also very pleased that you enjoyed the birthday cake surprise. Thank you for allowing us to be part of your special occasion. At the same time, we sincerely apologize for the inconvenience caused by the temporary suspension of our complimentary shuttle service due to fuel shortages. We understand how convenient this service normally is for our guests and truly appreciate your understanding during this temporary situation. Thank you once again for your continued support and loyalty. We look forward to welcoming you back to Mercure Chiang Mai again soon for another memorable stay. Warm regards, Sirisook Moore General Manager

Customer review rating 4.5/5

Khun J. L. Business - Confirmed reviews ALL

What I love this hotel is combination of the good location and extreme service mind of all the staff of Mercure Chiangmai

Dear Valued Guest, Thank you very much for your excellent rating and for choosing to stay once again at Mercure Chiang Mai. We are truly delighted to hear that you had another pleasant stay with us and that you continue to appreciate the combination of our convenient location and the service-minded hospitality of our team. Your kind recognition means a great deal to all of us. A special thank you as well for recognizing Khun Bam from the coffee shop and restaurant area. We will certainly share your compliments with her, and we are sure she will be very happy to know that she contributed positively to your experience. We also sincerely appreciate your thoughtful feedback regarding towel reuse and sustainability. Thank you for supporting environmentally friendly practices during your stay. We apologize for the misunderstanding from our housekeeping team, whose intention was to ensure your comfort. However, we fully understand and value your preference to reuse towels as part of sustainability efforts. Your comments will be shared with our housekeeping team to reinforce awareness and improve communication regarding guests’ environmental preferences. Thank you once again for your continued support and valuable feedback. We look forward to welcoming you back to Mercure Chiang Mai again soon. Warm regards, Sirisook Moore General Manager

Customer review rating 4.5/5

Mr.thana P. Families - Confirmed reviews ALL

Have a pleasant stay, friendly staff who alway to help

Dear Valued Guest, Thank you very much for your excellent rating and for sharing your kind feedback following your stay at Mercure Chiang Mai. We are delighted to hear that you had a pleasant stay and appreciated our prime location with convenient access to nearby facilities. It is also wonderful to know that our friendly staff made a positive impression and were always ready to assist you during your visit. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering warm and attentive service. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

Customer review rating 5.0/5

Mr.nattapol E. Solo - Confirmed reviews ALL

Convenience to travel in the city. Not far from airport.

Dear Valued Guest, Thank you very much for your perfect rating and for your kind feedback following your stay at Mercure Chiang Mai. We are delighted to hear that you appreciated our convenient location, with easy access around the city and close proximity to the airport. It is also wonderful to know that our staff made a positive impression during your stay. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering warm and attentive service. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

Other web-users rate our hotel

  • 305 reviews 9.2/10 Location
  • 428 reviews 8/10 Room
  • 385 reviews 9.3/10 Service
  • 8 reviews 7.1/10 WiFi
  • 235 reviews 8.6/10 Comfort
  • 210 reviews 8.4/10 Cleanliness
  • 178 reviews 3.6/10 Vibe
  • 163 reviews 8.2/10 Breakfast

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