Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 105 reviews

Mercure Chiang Mai - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  105 reviews

TripAdvisor Rating  3.5/5  1,244 reviews

Well located in the same compound of the Tops and Pharmacy. And also fine dining.

Customer review rating 5.0/5

Zin O. Couples - Confirmed reviews ALL

Very kind staffs with warm hospitality and pleasant smiles especially front desk and dining, kind service of airport shuttle with fair price, comfortable and enjoyable space for bedroom, delicious and fusion food with fair price and very beautiful decorations of Chinese Lunar New Year.

Dear Zin O., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Hotel staff are fantastic

Customer review rating 4.5/5

Nishel T. Families - Confirmed reviews ALL

We were a family of 6 and had a great stay at the Mercure. Negatives It's a very tired hotel and could do with a complete renovation It's a 30 minute walk into the old town and any proper markets / temples No baths (only showers) Positives Next to huge supermarket Next to a parade of shops, a massage parlour (not cheap), nails salon, lash salon and a few lovely eateries Hotel staff were so nice and helpful Nice and cheap breakfast (kids free)

Dear Nishel T., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Wonderful Staff!

TripAdvisor rating 4.0/5

Coco T TripAdvisor review

We stayed at Mercure Chiang Mai during Christmas week. The hotel is a bit outdated, but it didn't bother us since the room is clean (except under the bed which was too dusty. We saw it on our last night, so we didn't ask for it to be cleaned anymore.) Breakfast was good and was inexpensive (B150/person). The hotel also provided free shuttle service to weekend market/night market. The staff were all very friendly, but one of them stood out - Ms Kanlaya Manokiang. She helped us book our tours, called the tour agency for us and answered all our questions and was just so accommodating. She always had a smile on her face and always greeted us every time she saw us pass by the reception area. Thank you, Ms Kanlaya, for being so kind to us! We loved our holiday in Chiang Mai and are truly glad we stayed at Mercure.

Dear Cocotravels17 We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Old World Comfort, Friendly Service

TripAdvisor rating 4.0/5

Mantatattoo Friends getaway - TripAdvisor review

The Mercure Chiang Mai stands as a testament to time, offering a budget-friendly stay amidst an aging yet sizable space. Its value for the price paid per night is commendable, though managing expectations is crucial. The rooms boast ample space and cozy bedding but suffer from an outdated design and moderate cleanliness issues—ants being a concern. However, the redeeming factor lies in the exceptional staff, whose warmth and service overshadow shortcomings. Ideal for groups seeking affordability and a well-located spot, this hotel makes a sensible choice despite its imperfections. perfections and did I forget to mention the breakfast selection is great and delicious.

Dear Mantatattoo, Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Chiang Mai

TripAdvisor rating 4.0/5

alan s Couples - TripAdvisor review

The staff at the Mercure are its major asset. The Hotel itself is dated but adequate. Bit of a trip into the city centre. But plenty of cheap transport. I don't pay for the breakfast buffet, last time I tried it, it was terrible. I highly recommend the breakfast buffet in The Mercure Bangkok, fabulous. One odd problem in the Chiang Mai Mercure is the mosquitoes.

Dear Mr. Alan S, We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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Other web-users rate our hotel

  • 205 reviews 9.2/10 Location
  • 267 reviews 7.7/10 Room
  • 283 reviews 9.7/10 Service
  • 135 reviews 7.5/10 Cleanliness
  • 112 reviews 7.6/10 Breakfast
  • 100 reviews 4/10 Vibe
  • 82 reviews 8.6/10 Value
  • 47 reviews 3.9/10 Amenities

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