Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 117 reviews

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183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 CHIANG MAI, Thailand

Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Telephone
Fax +66 53 225 505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  117 reviews

TripAdvisor Rating  3.5/5  1,257 reviews

First time in North Thailand !

TripAdvisor rating 5.0/5

Ryan4848 Friends getaway - TripAdvisor review

I planned my holiday to Chiangmai but suddenly heard that they have flooded, due all my trip was paid and everything checked there all is was fine, arrived there overall good ! Good to have this trip in Chiangmai, also I have stay in Mercure I got an upgrade, the room was huge, the food was ok, Thank you Khun Tara to looking after. The service was great !

Good location

Customer review rating 3.5/5

Ron Couples - Confirmed reviews ALL

Room okay, breakfast poor and compared to other hotels not good. Staff is very friendly and gives good service

Dear Ron, Thank you for taking the time to share your detailed feedback with us. While we are pleased to hear that you found our location convenient and appreciated the friendliness and service provided by our staff, we are sorry to learn that certain aspects of your stay did not fully meet your expectations. We value your comments regarding the Wi-Fi connection and breakfast experience. Please rest assured that we take your feedback seriously. We understand how important a reliable and fast internet connection is for our guests, and we are working on enhancing the speed and stability of our Wi-Fi services. In terms of breakfast, we sincerely regret that it did not meet your expectations in terms of quality and variety. We are currently reviewing our food and beverage offerings to ensure that they align with the high standards our guests expect. Your feedback will be shared with our culinary team, and we will work to make improvements to both the selection and quality of items available. We appreciate your input as it helps us improve, and we truly hope you will consider staying with us again in the future so that we may have the opportunity to provide you with a much better experience. Warm regards, Sirisook Moore General Manager

Great service and great location!

Customer review rating 5.0/5

Thitipong S. Friends - Confirmed reviews ALL

Mercure Chiang Mai offer us the best service from Airport to checkout time. First I booked the shuttle van service from Airport to the hotel, the driver was waiting for us and the hotel transfer was very smooth. Second the service at the reception and all staffs were great! They helped us plan the trip and gave many suggestions day to day. We manage to go many places even the time of big flooding in Chiang Mai. Third, the hotel located in an area that do not get impacted by the flooding. A big plus for us. Also the there are night market and super market close by. So overall we love the service in this hotel and will come back again.

Dear Khun Thitipong S. Thank you for your wonderful review of your recent stay at Mercure Chiang Mai. We are delighted to hear that you had a pleasant experience, from your smooth airport transfer to the attentive service provided by our team. Our staff takes great pride in assisting guests with their travel plans, and we are glad that their suggestions helped you enjoy your time in Chiang Mai, even amidst the challenges of flooding. It is also reassuring to know that our hotel's location offered you a convenient and unaffected stay, with easy access to nearby attractions like the night market and supermarket. We are grateful for your kind words and pleased to hear that you plan to return. We look forward to welcoming you back for another memorable stay. Warm regards, Sirisook Moore General Manager

Okay, but...

TripAdvisor rating 4.0/5

phillipn769 Solo travel - TripAdvisor review

I have stayed here before and often come to eat at the citrus restaurant here when I need to stay at other hotels. The place is a little run down, but the reason I come back was because of the wonderful people there. When I last dropped by in May 3 months ago, everyone was still there; I know staff come and go, but I was still a little sad that there was no-one there I recognised during my recent stay. Like most Accor hotels, they would normally provide a welcome treat like fruit or sweets or biscuits or nuts (last time Mercure Chiang Mai went even further with a little soft elephant toy), but they didn't have any of that this time. The chicken or pork steak I normally get from Citrus was dry as well. Not sure if the kitchen staff was changed as well. The wait staff was all changed though. Since they weren't the regular staff that knew my order already, they did struggle a little bit with it.

Dear Phillipn769 Thank you for taking the time to share your experience with us. We genuinely appreciate your loyalty to Mercure Chiang Mai and your continued patronage of Citrus Restaurant. It's heartening to know that our team has made such a positive impact on your visits in the past. We sincerely apologize that your recent stay did not meet your expectations, particularly in terms of the changes you noticed among our team and the welcome amenities you had come to enjoy. We understand how important it is to feel a connection with familiar faces, and we regret that this was not the case during your last visit. Your comments about the changes in staff and the quality of your meal are particularly concerning, and we will be reviewing these areas with our team to ensure that we maintain the high standards you have come to expect from us. Please know that we are committed to making improvements, and we hope to have the opportunity to welcome you back in the future, with the level of service and hospitality you deserve. Thank you once again for your feedback. Warm regards, Sirisook Moore General Manager

Good stay

Customer review rating 4.0/5

Richard Y. Couples - Confirmed reviews ALL

Comfortable room.

Dear RICHARD Y., Thank you for taking the time to provide feedback on your recent stay at Mercure Chiang Mai. We are pleased to hear that you had a comfortable stay with us. Your ratings for check-in, accommodation, breakfast, and cleanliness are noted and appreciated. We strive to offer the best experience possible, and your feedback helps us understand where we can make improvements. Should you have any additional comments or suggestions that could help us enhance your experience, please do not hesitate to share them. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Warm regards, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 255 reviews 9.1/10 Location
  • 343 reviews 7.8/10 Room
  • 364 reviews 9.5/10 Service
  • 184 reviews 8.5/10 Comfort
  • 173 reviews 7.9/10 Cleanliness
  • 130 reviews 7.8/10 Breakfast
  • 126 reviews 3.8/10 Vibe
  • 121 reviews 9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.