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Mercure Chiang Mai 4 stars

Customer review rating 4.2/5 894 reviews

ALLSAFE approved hotel

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Mercure Chiang Mai
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+ 22 Services

Hotel extras

  • Free hotel shuttle service to Night Bazaar

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request (nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANG MAI Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available Paying

Hotel location

Mercure Chiang Mai

183 Changpuak Road
SRI POOM
MAUNG DISTRICT
50200 chiang mai
thailand

Tel: +6653225500

Fax: (+66)53/225505

Check-in from 14h00

Check out up to 12h00

  • CHANGPUAK RD :  INDRA TOUR ACADE

  • CHANGPUAK RD. :  SOMBAT TOUR ACADE

  • CHANGPUAK ROAD :  TANJIT TOUR ACADE

  • CHANGPUAK ROAD. :  NORTHERN LINE NTHERN BUS TERM

  • CHANGPUAK RD :  CHIGMAI SPRINTER CHIANGMAI STN

  • CHANGPUAK RD. :  NAKONGPING EXPSS CHIANGMAI STN

  • HUA LAMPONG STATION. :  NORTHERN LINE HUA LAMPONG STN

  • By plane

    CHIANG MAI At 7km / 4.38 miles - Shuttle paying

  • By car

    HANGDONG At 8km / 5 miles

  • By car

    SANSAI JUNCTION At 7km / 4.38 miles

  • By car

    THIRD CHIANGMAI ON MAERIM ROAD At 1km / 0.63 miles

  • By train

    CHIANG MAI RAILWAY STATION At 10km / 6.21 miles

GPS :18.802206, 98.985593

Our accommodation(s)

Our restaurants and bars

CITRUS

Type of cuisine: International

All-day dining venue featuring International buffets and all-day dining menu choices.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 640 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Chiang Mai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

894 reviews

TripAdvisor Rating 3.5/5

1,226 reviews

Central Chiang Mai

Customer review rating 5.0/5

Supakij N. Couples - 17/04/2021 Confirmed reviews ALL

My flight was delayed quite late at night in Chiang Mai but the hotel staff was still waiting and welcoming warmly. The room was renovated, well-equipped though it was just okay compared with the reasonable fare. I surely come back if I visit Chiang Mai next time.

Dear Khun Supakij N., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Beautiful big room.

Customer review rating 4.0/5

Peter L. Solo - 12/04/2021 Confirmed reviews ALL

Thank you for the upgrade to a very comfortable and spacious room Everything is always just spot on at Mercure Chiang Mai. Clean amd comfortable. Breakfast is okay, enough to choice from.

Dear Mr. L. Peter , We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Pleasant stay

Customer review rating 4.0/5

Peter Solo - 10/04/2021 Confirmed reviews ALL

Pleasant stay, however it was disappointing to learn ONLY after check in that there were NO options to order some food and / or beverages from the hotel directly. I understand the COVID - 19 challenge, but having nothing available was unexpected. A coke, ice ....??!!! I was offered, that someone would assist me with my order from Crab, but I opted out.

Noisy at Friday night

Customer review rating 2.5/5

Mac Solo - 08/04/2021 Confirmed reviews ALL

I stayed 3 nights. On Friday at 3rd floor, many guests were making their noise after midnight and shutting the door many times, because not a sound proof room, I could not sleep entire night. Hoping hotel staff could manage this trouble.

Dear Khun Thiwakorn L., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manage Team

Good location

Customer review rating 4.0/5

Cw Business - 25/03/2021 Confirmed reviews ALL

Giant bed and comfortable.

Dear Khun Charintorn C., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Artit N. Friends - 13/03/2021 Confirmed reviews ALL

It was our first stay at this hotel and it was impressive. The staff are very professional, courteous, helpful and friend​ly. The room was spacious​ with all the amenities but perhaps a bit awkward electricity​ wall outlets. We will definitely​ go back again.

Dear Khun Artit N., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay close to City Center

Customer review rating 5.0/5

N/e Solo - 09/03/2021 Confirmed reviews ALL

Big clean room, walkable distance to Chiangmai Old town.

Dear Nattapol , We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quietness & Comfort at the Mercure Chiang Mai

TripAdvisor rating 5.0/5

johnp3j Solo travel - 02/08/2020 TripAdvisor review

In this troubled COVID-19 period, I just spent 5 days of unwinding and relaxation at the Chiang Mai centrally located Mercure hotel. There is ample accommodation choice in Chiang Mai, but a friend of mine luckily reminded me that the Mercure hotel is still the best choice when overstaying in Chiangmai. He was right, and everyday I reminded him that i was thankful for his most invaluable advice.

great location and comfortable

Customer review rating 4.5/5

K. H. C. Friends - 25/03/2020 Confirmed reviews ALL

great location, nice service and comfortable

Well located. comfortable stay.

Customer review rating 5.0/5

Edward F. Solo - 07/03/2020 Confirmed reviews ALL

I found the hotel to be very well located although outside the old city it is not far from it. The staff is polite and accommodating. I will stay at the hotel again on my next trip to Chiang Mai.

Disappointed

Customer review rating 2.0/5

Sam Families - 28/01/2020 Confirmed reviews ALL

Room completely different to what was advertised and did not accommodate for the people it was booked for ! Had to pay extra to solve that problem . Continental breakfast was poor to say the least - the basics off bacon and eggs completely sub standard ! For the price you could stay at somewhere 10 times better....

Dear Sam W., Thank you for your valuable time to share the feedback following your recent stay with us. We are disappointed to know that we could not deliver to your expectations in several areas. We would like to politely inform you that all of the pictures we provdied on the advertised were taken from the real room and facilities in the room without further decorations. May i carify about aspect of the extra bed charged. We would like to politly inform you that the room is provided for 2 Adults and 2 Childrens (the children use existing bed without addional charge) this is the condition reservation basis which showed on the children' s condition. The additional charge for extra bed have to be paid in case children were not able to use a same bed with their parents. We're truly sorry that our Deluxe room upgrading with 8 feets of bed size to you was not enought for your conveniene which is we strive to avoid further payment and make guests received high comfortable if it possible. For the breakfast, our culinary team has taken note on your opinion regarding the quality and taste of our breakfast offerings for their rectification. Your opinion is valuable to us. Breakfast meal is important so we really want to ensure the highest satisfactions of all our guests. At the ending noted, we would like to seek for your kind understanding on those matter. Best regards, The Management Team

Adequate

Customer review rating 3.5/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

I felt like the breakfast was only geared toward Asian tastes. The room was big and clean and tidy.

Good Staff

Customer review rating 4.5/5

Anonymous Solo - 15/01/2020 Confirmed reviews ALL

All staffs were very friendly and worked perfectly for me.

Amazing choice at Chiang Mai

Customer review rating 5.0/5

Paulino M. Couples - 12/01/2020 Confirmed reviews ALL

A great hotel with big rooms with big beds (really big!) and an amazing staff. Great breakfast and good room service. Close of the city center and easy to reach by walk.

Satisfactory experience

Customer review rating 3.0/5

Ron Friends - 12/01/2020 Confirmed reviews ALL

Room spacious but quite old-styled. Breakfast is not good given it’s an Accor brand hotel Location not bad as close to Tops Market. But would not be back again in future.

Dear Tsz Ching Ron T., Thank you very much for choosing to stay at Mercure Chiang Mai. We are appreciated you're taking time to tell us about your experience staying. As Mercure Chiang Mai we strive to reach the highest guest satisfaction with value for money, We would like to take this opportunity to express our sincerely apologies if there is something wrong and made you inconvenient while you stayed with us. Your feedback is very importance for us to improve our service to be better. We hope that we will have chance again to accommodate you with our better service next time once you’re travelling in Chiang Mai again. Sincerely yours, The Management Team

A great option in Chiang Mai.

TripAdvisor rating 5.0/5

Pmichelazzo Couples - 12/01/2020 TripAdvisor review

The hotel use an old building but it's perfect. The rooms are big (really big) with a really big bed, clean and with everything functional. It's located in a walk distance of the city centre and surrounding with many services like restaurants, ATM's, a big supermarket 50 meters away, pharmacies, etc. The breakfast serve mostly food for asiatic people but with options of western too. The restaurant have good options for lunch and/or dinner. The staff is perfect. Well educated and try to help you with any issue with a smile on the face. I really like the Mercure brand but this hotel surprise me in a good way.

Dear Pmichelazzo, Kinds Greeting from Mercure Chiang Mai, We are pleased to read that you were sastisfy and enjoyed with our comfortable big room which is the best feature that always makes guest impressive and enjoy staying. The cleanliness is the most importance things that we give attention to every room and every stayed of guest. Your comment about breakfast is the valued to us and it was shared to the F&B department manager to improve and create more variety of western food as well. Additionally, Your kind compliments to our staff is sharing to them for their working motivation and try to improve our service to be better and better more. Thank you for staying with us, we hope that next time if you have the opportunity to visit Chiang Mai again, we will have another chance to accomodate you again. Please contact us directly when you come back. Sincerely, The Management Team

Thank you Mercure :)

Customer review rating 4.0/5

권. Solo - 11/01/2020 Confirmed reviews ALL

It was awesome! All the staff was kind and nice. And room condition was good and comfortable. Thank you:-)

Visit to Chiang Mai

TripAdvisor rating 4.0/5

cktan_tck Couples - 06/01/2020 TripAdvisor review

Is my first time visit Chiang Mai. Nice weather during year end. The swimming pool is located at Level 6. Would like to suggest hotel provide toothbrush & toothpaste to room, the drinking water should able to refill without any charges inccur. Overall the room service, hotel restaurant & hotel front desk staff are friendly.

Quality night

Customer review rating 4.5/5

Nh Families - 04/01/2020 Confirmed reviews ALL

Big bed, clean room. Breakfast is ok.

Room condition is so good and quiet at night for good sleep

Customer review rating 4.0/5

Kiat Couples - 04/01/2020 Confirmed reviews ALL

great moment

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