Dear Guest, Thank you very much for taking the time to share your feedback with us and for choosing Mercure Chiang Mai. We are delighted to know that you found our hotel to be good value for money. Your positive feedback is greatly appreciated and is a wonderful encouragement to our entire team. Thank you again for your support as a valued Accor member. We look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay. Kind regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you for your positive rating and for sharing your feedback with us. We are delighted to hear that you had a comfortable stay at Mercure Chiang Mai. We truly appreciate your support and look forward to welcoming you back for another pleasant stay. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our comfortable bed, member amenities, and breakfast. We sincerely apologize for the disturbance caused by the housekeeping team during your stay. We fully understand how frustrating it must have been to be repeatedly disturbed by noise in the corridor, especially during your resting hours. This is certainly not the level of comfort we want our guests to experience. Your comments have been shared with the Housekeeping team, and we will reinforce the importance of keeping noise to a minimum in guest areas. We are also sorry to hear about the issue with the toilet flush. We regret that this was not identified and resolved promptly during your stay. Thank you again for your honest feedback. We truly appreciate it and will use it to improve our service and provide a more comfortable experience for our guests. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your stay at Mercure Chiang Mai. We sincerely appreciate your loyalty as an Accor member and your continued trust in our hotel. We are delighted to know that you had a pleasant stay and enjoyed our clean and comfortable rooms, as well as the warm and helpful service provided by our team. It is wonderful to hear that our staff were able to assist you with local restaurant recommendations and help make your stay more enjoyable. We also appreciate your valuable comments regarding the soundproofing of the room. Please accept our sincere apologies for any inconvenience caused by the noise from the neighboring room. Your feedback is important to us, and we will share your comments with the relevant team for further review and improvement. Thank you once again for your kind words and constructive feedback. We truly hope to have the pleasure of welcoming you back to Mercure Chiang Mai in the future and provide you with an even more comfortable stay. Kind regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for your wonderful review and for choosing Mercure Chiang Mai. We are delighted to know that you enjoyed our warm welcome, attentive service, and the care our team provided throughout your stay. Your kind words and recognition of our team's efforts and hotel management truly mean a lot to us. It is especially rewarding to hear that you will be returning next year. We sincerely appreciate your loyalty and look forward to welcoming you back for another memorable stay. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for your wonderful review. We are delighted to know that you enjoyed our convenient location, friendly service, and the comfort of your room. We also appreciate your feedback regarding the breakfast selection. Your suggestion for greater variety has been shared with our culinary team for consideration as we continuously strive to enhance our guests' dining experience. Thank you once again for your valuable feedback. We look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay in the near future. Kind regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for sharing your wonderful feedback. We are delighted to know that you felt at home during your stay with us. It is especially rewarding to hear that our check-in staff made a positive first impression, we will be sure to share your kind words with the team. We also appreciate your feedback regarding your ALL member recognition and your interest in a late check-out for your next stay. Late check-out is subject to availability, and we will certainly do our best to accommodate your request whenever possible. Thank you once again for choosing Mercure Chiang Mai. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for your kind review and for choosing to stay at Mercure Chiang Mai. We are delighted to know that you enjoyed our spacious and comfortable room, the warm and professional service provided by our team, as well as our breakfast. Your kind words are truly appreciated and serve as a great encouragement to all of us. Thank you once again for your support. We look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay in the near future. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you found our hotel very clean and our team friendly. Your generous feedback is truly appreciated and serves as great encouragement to all of us. Thank you once again for choosing Mercure Chiang Mai. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for your wonderful review and for choosing Mercure Chiang Mai. We are delighted to hear that you had a comfortable stay and enjoyed our services, delicious breakfast, pleasant environment, and convenient location. Your generous compliments about our team are especially appreciated, as providing warm and attentive hospitality is our top priority. Your kind words are truly encouraging and will be shared with all of our staff. We sincerely appreciate your recommendation and look forward to welcoming you back to Mercure Chiang Mai for another enjoyable stay in the near future. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Khun S. W., Thank you so much for taking the time to share your wonderful feedback following your one-month stay with us. We are delighted to know that you had a lovely and relaxing stay and that you enjoyed spending time by our pool. It is especially heartwarming to hear that our breakfast team was able to prepare smoothies that suited your preferences. Pat, Pattie, Nim, our chefs, and especially Duan will be thrilled to know that they made such a positive impression on your stay. Your kind recognition means a great deal to all of us. It was truly our pleasure to have you as our guest, and we sincerely hope to welcome you back to Mercure Chiang Mai for another relaxing stay in the near future. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Mr. L. J., Thank you for sharing your wonderful feedback and for your continued loyalty as a valued member. We are delighted to learn that you appreciated the welcome amenities, your suite upgrade, and the comfort of your accommodation. It is especially rewarding to know that our team’s professionalism and warm hospitality contributed positively to your experience. Your kind words will be shared with the entire team as recognition of their efforts. We truly appreciate your support and look forward to welcoming you back to Mercure Chiang Mai on your next visit. Warm regards, Anchaya Chiangsinthanachote Front Office Manager

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your wonderful feedback following your family stay at Mercure Chiang Mai. We are truly delighted to hear that you had a very comfortable stay and that our team was able to assist you and your family with vegetarian food options, transportation, children’s meals, and local recommendations throughout your visit. Your kind words about the friendliness and hospitality of our staff mean a great deal to us and will certainly be shared with the entire team as encouragement to continue delivering caring and personalized service to all our guests. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you and your family back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

Dear Valued Guest, Thank you very much for your perfect rating and for choosing to stay once again at Mercure Chiang Mai. We are truly delighted to hear that you had another fabulous stay with us. It is especially rewarding to know that being welcomed back by familiar faces and warm smiles made your experience even more memorable. Creating a sense of comfort and recognition for our returning guests is something we truly value. We are also very pleased that you enjoyed the birthday cake surprise. Thank you for allowing us to be part of your special occasion. At the same time, we sincerely apologize for the inconvenience caused by the temporary suspension of our complimentary shuttle service due to fuel shortages. We understand how convenient this service normally is for our guests and truly appreciate your understanding during this temporary situation. Thank you once again for your continued support and loyalty. We look forward to welcoming you back to Mercure Chiang Mai again soon for another memorable stay. Warm regards, Sirisook Moore General Manager

Dear Valued Guest, Thank you very much for your excellent rating and for choosing to stay once again at Mercure Chiang Mai. We are truly delighted to hear that you had another pleasant stay with us and that you continue to appreciate the combination of our convenient location and the service-minded hospitality of our team. Your kind recognition means a great deal to all of us. A special thank you as well for recognizing Khun Bam from the coffee shop and restaurant area. We will certainly share your compliments with her, and we are sure she will be very happy to know that she contributed positively to your experience. We also sincerely appreciate your thoughtful feedback regarding towel reuse and sustainability. Thank you for supporting environmentally friendly practices during your stay. We apologize for the misunderstanding from our housekeeping team, whose intention was to ensure your comfort. However, we fully understand and value your preference to reuse towels as part of sustainability efforts. Your comments will be shared with our housekeeping team to reinforce awareness and improve communication regarding guests’ environmental preferences. Thank you once again for your continued support and valuable feedback. We look forward to welcoming you back to Mercure Chiang Mai again soon. Warm regards, Sirisook Moore General Manager

Dear Valued Guest, Thank you very much for your excellent rating and for sharing your kind feedback following your stay at Mercure Chiang Mai. We are delighted to hear that you had a pleasant stay and appreciated our prime location with convenient access to nearby facilities. It is also wonderful to know that our friendly staff made a positive impression and were always ready to assist you during your visit. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering warm and attentive service. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

Dear Valued Guest, Thank you very much for your perfect rating and for your kind feedback following your stay at Mercure Chiang Mai. We are delighted to hear that you appreciated our convenient location, with easy access around the city and close proximity to the airport. It is also wonderful to know that our staff made a positive impression during your stay. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering warm and attentive service. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your kind feedback following your stay at Mercure Chiang Mai. We are delighted to hear that you had a comfortable stay and that our convenient location, with easy access to the airport and city center, contributed positively to your visit to Chiang Mai. Your kind comments are truly appreciated, and we are pleased that our hotel was a suitable choice for your trip. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your kind feedback following your stay at Mercure Chiang Mai. We are delighted to hear that you enjoyed the quiet location, comfortable stay, and especially the spacious room with a large bed. It is also wonderful to know that our team made a positive impression with their warm and friendly service. We appreciate your comments regarding the location and accessibility to nearby attractions and markets, which many of our guests find convenient for exploring Chiang Mai. Thank you as well for your understanding regarding the condition of the hotel. Your feedback is valuable as we continue to look for ways to improve our facilities while maintaining comfort and value. Thank you once again for your support. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Warm regards, Sirisook Moore General Manager