Mercure Chiang Mai 4 stars

Customer review rating 4.2/5 875 reviews
Mercure Chiang Mai
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+ 21 Services
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Room 1

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Children's age

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Hotel extras

  • Free hotel shuttle service to Night Bazaar

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANG MAIPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Chiang Mai

183 Changpuak Road
SRI POOM
MAUNG DISTRICT
50200
chiang mai
thailand

Tel: +6653225500

Fax: (+66)53/225505

Contact email

Check-in from 14h00

Check out up to 12h00

  • CHANGPUAK RD :   INDRA TOUR ACADE

  • CHANGPUAK RD. :   SOMBAT TOUR ACADE

  • CHANGPUAK ROAD :   TANJIT TOUR ACADE

  • CHANGPUAK ROAD. :   NORTHERN LINE NTHERN BUS TERM

  • CHANGPUAK RD :   CHIGMAI SPRINTER CHIANGMAI STN

  • CHANGPUAK RD. :   NAKONGPING EXPSS CHIANGMAI STN

  • HUA LAMPONG STATION. :   NORTHERN LINE HUA LAMPONG STN

  • By plane

    CHIANG MAI At 7km / 4.38 miles - Shuttle paying

  • By car

    HANGDONG At 8km / 5 miles

  • By car

    SANSAI JUNCTION At 7km / 4.38 miles

  • By car

    THIRD CHIANGMAI ON MAERIM ROAD At 1km / 0.63 miles

  • By train

    CHIANG MAI RAILWAY STATION At 10km / 6.21 miles

GPS :18.802206, 98.985593

Our accommodations

Accessible room

Standard room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Standard Room with two single beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Superior Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Deluxe Room with 1 king size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Deluxe Room with 2 Single beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 64
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

CITRUS

Type of cuisine: International

All-day dining venue featuring International buffets and all-day dining menu choices.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 640

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Chiang Mai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

875 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,220 reviews

Disappointed

Customer review rating 4.2/5

Sam Families - 28/01/2020 Confirmed reviews ALL

Room completely different to what was advertised and did not accommodate for the people it was booked for ! Had to pay extra to solve that problem . Continental breakfast was poor to say the least - the basics off bacon and eggs completely sub standard ! For the price you could stay at somewhere 10 times better....

Dear Sam W., Thank you for your valuable time to share the feedback following your recent stay with us. We are disappointed to know that we could not deliver to your expectations in several areas. We would like to politely inform you that all of the pictures we provdied on the advertised were taken from the real room and facilities in the room without further decorations. May i carify about aspect of the extra bed charged. We would like to politly inform you that the room is provided for 2 Adults and 2 Childrens (the children use existing bed without addional charge) this is the condition reservation basis which showed on the children' s condition. The additional charge for extra bed have to be paid in case children were not able to use a same bed with their parents. We're truly sorry that our Deluxe room upgrading with 8 feets of bed size to you was not enought for your conveniene which is we strive to avoid further payment and make guests received high comfortable if it possible. For the breakfast, our culinary team has taken note on your opinion regarding the quality and taste of our breakfast offerings for their rectification. Your opinion is valuable to us. Breakfast meal is important so we really want to ensure the highest satisfactions of all our guests. At the ending noted, we would like to seek for your kind understanding on those matter. Best regards, The Management Team

Adequate

Customer review rating 4.2/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

I felt like the breakfast was only geared toward Asian tastes. The room was big and clean and tidy.

Good Staff

Customer review rating 4.2/5

Anonymous Solo - 15/01/2020 Confirmed reviews ALL

All staffs were very friendly and worked perfectly for me.

Amazing choice at Chiang Mai

Customer review rating 4.2/5

Paulino M. Couples - 12/01/2020 Confirmed reviews ALL

A great hotel with big rooms with big beds (really big!) and an amazing staff. Great breakfast and good room service. Close of the city center and easy to reach by walk.

Satisfactory experience

Customer review rating 4.2/5

Ron Friends - 12/01/2020 Confirmed reviews ALL

Room spacious but quite old-styled. Breakfast is not good given it’s an Accor brand hotel Location not bad as close to Tops Market. But would not be back again in future.

Dear Tsz Ching Ron T., Thank you very much for choosing to stay at Mercure Chiang Mai. We are appreciated you're taking time to tell us about your experience staying. As Mercure Chiang Mai we strive to reach the highest guest satisfaction with value for money, We would like to take this opportunity to express our sincerely apologies if there is something wrong and made you inconvenient while you stayed with us. Your feedback is very importance for us to improve our service to be better. We hope that we will have chance again to accommodate you with our better service next time once you’re travelling in Chiang Mai again. Sincerely yours, The Management Team

A great option in Chiang Mai.

TripAdvisor rating 3.5/5

Pmichelazzo Couples - 12/01/2020 TripAdvisor review

The hotel use an old building but it's perfect. The rooms are big (really big) with a really big bed, clean and with everything functional. It's located in a walk distance of the city centre and surrounding with many services like restaurants, ATM's, a big supermarket 50 meters away, pharmacies, etc. The breakfast serve mostly food for asiatic people but with options of western too. The restaurant have good options for lunch and/or dinner. The staff is perfect. Well educated and try to help you with any issue with a smile on the face. I really like the Mercure brand but this hotel surprise me in a good way.

Dear Pmichelazzo, Kinds Greeting from Mercure Chiang Mai, We are pleased to read that you were sastisfy and enjoyed with our comfortable big room which is the best feature that always makes guest impressive and enjoy staying. The cleanliness is the most importance things that we give attention to every room and every stayed of guest. Your comment about breakfast is the valued to us and it was shared to the F&B department manager to improve and create more variety of western food as well. Additionally, Your kind compliments to our staff is sharing to them for their working motivation and try to improve our service to be better and better more. Thank you for staying with us, we hope that next time if you have the opportunity to visit Chiang Mai again, we will have another chance to accomodate you again. Please contact us directly when you come back. Sincerely, The Management Team

Thank you Mercure :)

Customer review rating 4.2/5

권. Solo - 11/01/2020 Confirmed reviews ALL

It was awesome! All the staff was kind and nice. And room condition was good and comfortable. Thank you:-)

Visit to Chiang Mai

TripAdvisor rating 3.5/5

cktan_tck Couples - 06/01/2020 TripAdvisor review

Is my first time visit Chiang Mai. Nice weather during year end. The swimming pool is located at Level 6. Would like to suggest hotel provide toothbrush & toothpaste to room, the drinking water should able to refill without any charges inccur. Overall the room service, hotel restaurant & hotel front desk staff are friendly.

Quality night

Customer review rating 4.2/5

Nh Families - 04/01/2020 Confirmed reviews ALL

Big bed, clean room. Breakfast is ok.

Room condition is so good and quiet at night for good sleep

Customer review rating 4.2/5

Kiat Couples - 04/01/2020 Confirmed reviews ALL

great moment

Mercue CM

TripAdvisor rating 3.5/5

chaivuts Family - 01/01/2020 TripAdvisor review

Good location but rather old for room itself. Breakfast is so so, not same standard as other hotels of Mercure. However it is worth of money paid. Parking is convenient but seems to be not safe enough

Dear chaivuts, Warm greetings from Mercure Chiang Mai! Thank you very much for taking time to review our hotel. We're pleased to read that the hotel location and our service about parking made you convenient. The importane things that the hotel try to reach the higest guest's expectation is worth for money. By the way, regarding to you attention about breakfast and room. we're appreciated you bring your concern to us. please rest assure that we took your comment to improve our shortcomings in order to fullfill our service to be better. We hope that, next time we would have a chance to welcome and accommodate you once again when you travel in Chiang Mai. Thank you. Sincerely yours, The Management Team.

Best value stay in Chiangmai!

TripAdvisor rating 3.5/5

LeeNClarke Friends getaway - 30/12/2019 TripAdvisor review

I have visited Chiangmai numerous times - staying inside the city wall, staying near the Maya shopping centre; sometimes with local hotels and some with international chain hotels. My last stay is with Mercure Chiangmai and hereby decided that I will always return to this hotel whenever I visit Chiangmai for many reasons. Firstly the location is wonderful! Walking to the city is about 10mins. Near the hotel is a market and nearby are so many small family own restaurants and stalls where you get authentic Thai meals for a fraction of what you pay in the city. The group of 8 of us really enjoyed ourselves checking out the various eating places! 2nd, the hotel is really great value for money. Above all, the standard of cleanliness and service is so much higher than local hotels. I have stayed (previous trip) a local hotel that was so impressive on the hotel/website but the rooms are a different story with mouldy bathroom tiles and showers. Breakfast was a huge marketplace of loud and rude tourists from Asia. Mercure is different! They maintain the standard of cleanliness and service. Breakfast was peaceful and orderly while service was polite and efficient. We were greeted with smiles and there was no fighting over the counter to grab food. The breakfast room very pleasant and bright. 3rd the SERVICE! Booking shuttle to/from Airport. My husband was there before me. When he inquire about my pickup from airport, the concierge offer him the ride to airport to pick me up. No extra charge or fees - just a friendly service!! We were upgraded to a suite when I checked in. Was such a nice gesture. The pricing/rate of this hotel is just unbelievable and yet it is a Mercure brand. The front desk and restaurant staff recognize us and always greet us with a smile when we walk past. This hotel is genuinely best value for a stay in Chiangmai and the staff very efficient but very pleasant/friendly!

Dear LeeNClarke, Kinds Greeting from Mercure Chiang Mai. Thank you for writing such a wonderful and detailed review of our hotel. We are absolutely delighted to heat of your great experience with our service staff as well as our huge Junior Suite Room. One of our best features is the fact that our hotel is surrounded by great convenient store such as TOP supermarket, beauty salon, Japanease Restarant as well as many exciting places of interests. We appreciate all the great comments and will share your positive feedback with the entire team. We are sure that everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectation of our guests. We look forward to welcoming you back in the future once you visited Chiang Mai again. Sincerely, The Management Team.

Pleasant stay

TripAdvisor rating 3.5/5

ekkrakxito Business - 27/12/2019 TripAdvisor review

I regularly stay at this hotel. The location is good close to everything. Has a nice supermarket locate next to the hotel and a few good places to eat in the vicinity. The room is large as well as the bed is bigger than standard king size bed. But the downside is the room is a bit old by the age of the hotel and no fitness center. Staffs are friendly and helpful, a bit of modern renovation and installation of a good fitness Center will make this hotel perfect.

Overall good stay

TripAdvisor rating 3.5/5

RupinderSethi Family - 20/12/2019 TripAdvisor review

Overall good stay, hotel is at a good location, convenient with grocery store next door and many other service at walking distance. Since we were there on a weekend didnt get much traffic also. Tried breakfast as well one morning which was also not bad. Not a lot of variety but for the price it was worth it. Even the hotel stay, for the price it was ok but expect little better quality from a branded chain as this hotel needs refurbishment. But still they have very good service staff at all departments from Front office for check-in, housekeeping assistance was prompt, and bell desk service also. F&B service people also very hospitable at the breakfast restaurant.

Dear Rupindersethi, Kind greeting from Mercure Chiang Mai. Thank you for taking your valuable time to review our hotel as our hotel location is surrounded by many convenience stores and closed to the most attraction in Chiang Mai both of you can walk and taking car by few minutes to get there such as old town city and night market which our hotel also provide a shuttle bus service to go there. Your highligh about breakfast was passed especially to the restaurant manager and revelant department. These comments were taken to improve our service as the hotel would like to serve the best service with budget price. The compliment from you was share to all of my staff who works hard and always strive to makes every stayed of guests is confortable, enjoyed and memorable. These compliments definitely make them feel happy and has more motivations to give better and better service in the future. We kindly hope that once you were in Chiang Mai in future, we would be the piority choice for you to stayed with us again. Sincerely yours, The Management Team

Pleasant n comfortable

Customer review rating 4.2/5

Mariam B. J. Solo - 16/12/2019 Confirmed reviews ALL

Hotel staff was very pleasant n helpful. Only one complaint I have in the breakfast restaurant. We are in ChiangMai for a golfing holiday and some days we have to leave hotel very early so cannot have our breakfast in hotel. On those days we asked the restaurant supervisor if we could take away/pack some food, not much but was not allowed. I have stayed in hotels that allowed us to take away food and even provide take away containers.

Mr

Customer review rating 4.2/5

Pritam S. Families - 10/12/2019 Confirmed reviews ALL

Pleasant stay, very courteous staff

Nice place to stay

TripAdvisor rating 3.5/5

rungrojyongrit Family - 08/12/2019 TripAdvisor review

The staff are very nice and helpful. The room is worth for the prices. Great location. Breakfast is fine. Only showering water system that difficult to set the warm water. The shower water always too cold or too hot.

Dear rungrojyongrit, Kinds greeting from Mercure Chiang Mai We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. By the way, Thank you for bringing your attention about water system to us, your hilghlight was taken it to improve ourshotcomings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team

in need of brush up

TripAdvisor rating 3.5/5

M2715WFdanielp Friends getaway - 29/11/2019 TripAdvisor review

it is a simple property compared to the standard offerings one would expect from the mercure brand but the relatively low price should be a telltale to manage expectations. friendly staff with limitations to english are eager to sell packaged tours. unfortunately the rather large rooms are very bare and have seen better days with many overpainted layers, tiled flooring ensures a very noisy environment where activities on corridor ranging from maintenance works to staff conversations cannot be ignored. unfortunately there is a terrible odour being omitted from aircon system and bathroom ventilation appears limited. bedding is comfortable but due to described hygiene and noise issues does not really offer true sleep. Due to smell issues management offered some halfhearted discount in a very negotiative manner. Would be great if Accor does check on brand compliance as to fulfil customer expectations.

Dear M2715WFdanielp, Kinds Greeting from Mercure Chiang Mai. Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. We're sorry to hear that some of your experience did not meet your expectations and please allow us to express our sincerest apologies. Your feedback is very important to us and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, The Management Team

Satisfied

Customer review rating 4.2/5

Jeerawat E. Business - 27/11/2019 Confirmed reviews ALL

worth for expense

Good service but old decoration

TripAdvisor rating 3.5/5

leernest2019 Couples - 26/11/2019 TripAdvisor review

Staff is nice and provide good service. The location is convenient as some department store and night market nearby. The room is large enough but in old style. We can see the decoration is a little bit old especially the bath room. The most important thing need to be improved is the water pressure of the shower. It is very weak. I booked this room have promotion price. To be frank I don't think it is worth if no discount.

Dear leernest2019, Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. It's pleasure for your kind compliments to our staffs made you satisfy. By the way, we're sorry to hear that some of your experience did not meet your expectations and please allow us to express our sincerest apologies. Your feedbacj is very important to us and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, The Management Team
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