Giant bed and comfortable.

It was our first stay at this hotel and it was impressive. The staff are very professional, courteous, helpful and friend​ly. The room was spacious​ with all the amenities but perhaps a bit awkward electricity​ wall outlets. We will definitely​ go back again.

Big clean room, walkable distance to Chiangmai Old town.

In this troubled COVID-19 period, I just spent 5 days of unwinding and relaxation at the Chiang Mai centrally located Mercure hotel. There is ample accommodation choice in Chiang Mai, but a friend of mine luckily reminded me that the Mercure hotel is still the best choice when overstaying in Chiangmai. He was right, and everyday I reminded him that i was thankful for his most invaluable advice.

great location, nice service and comfortable

I found the hotel to be very well located although outside the old city it is not far from it. The staff is polite and accommodating. I will stay at the hotel again on my next trip to Chiang Mai.

Room completely different to what was advertised and did not accommodate for the people it was booked for ! Had to pay extra to solve that problem . Continental breakfast was poor to say the least - the basics off bacon and eggs completely sub standard ! For the price you could stay at somewhere 10 times better....

I felt like the breakfast was only geared toward Asian tastes. The room was big and clean and tidy.

All staffs were very friendly and worked perfectly for me.

A great hotel with big rooms with big beds (really big!) and an amazing staff. Great breakfast and good room service. Close of the city center and easy to reach by walk.

Room spacious but quite old-styled. Breakfast is not good given it’s an Accor brand hotel Location not bad as close to Tops Market. But would not be back again in future.

The hotel use an old building but it's perfect. The rooms are big (really big) with a really big bed, clean and with everything functional. It's located in a walk distance of the city centre and surrounding with many services like restaurants, ATM's, a big supermarket 50 meters away, pharmacies, etc. The breakfast serve mostly food for asiatic people but with options of western too. The restaurant have good options for lunch and/or dinner. The staff is perfect. Well educated and try to help you with any issue with a smile on the face. I really like the Mercure brand but this hotel surprise me in a good way.

It was awesome! All the staff was kind and nice. And room condition was good and comfortable. Thank you:-)

Is my first time visit Chiang Mai. Nice weather during year end. The swimming pool is located at Level 6. Would like to suggest hotel provide toothbrush & toothpaste to room, the drinking water should able to refill without any charges inccur. Overall the room service, hotel restaurant & hotel front desk staff are friendly.

Big bed, clean room. Breakfast is ok.