Mercure Chiang Mai

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Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.4/5 31 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free hotel shuttle service to Night Bazaar

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

Telephone +66 53 225 500

Fax +66 53 225 505

Contact email

  • CHANGPUAK RD:  INDRA TOUR ACADE

  • CHANGPUAK RD.:  SOMBAT TOUR ACADE

  • CHANGPUAK ROAD:  TANJIT TOUR ACADE

  • CHANGPUAK ROAD.:  NORTHERN LINE NTHERN BUS TERM

  • CHANGPUAK RD:  CHIGMAI SPRINTER CHIANGMAI STN

  • CHANGPUAK RD.:  NAKONGPING EXPSS CHIANGMAI STN

  • HUA LAMPONG STATION.:  NORTHERN LINE HUA LAMPONG STN

  • By plane

    CHIANG MAI At 7km / 4.38 miles - Shuttle paying

  • By car

    HANGDONG At 8km / 5 miles

  • By car

    SANSAI JUNCTION At 7km / 4.38 miles

  • By car

    THIRD CHIANGMAI ON MAERIM ROAD At 1km / 0.63 miles

  • By train

    CHIANG MAI RAILWAY STATION At 10km / 6.21 miles

GPS:18.802206, 98.985593

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Chiang Mai

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  31 reviews

TripAdvisor Rating  3.5/5  1,228 reviews

Warm and friendly staff

Customer review rating 3.5/5

Another U. T. Solo - Confirmed reviews ALL

The hotel staff is really the heart of this place. They have a warm, friendly, yet professional demeanor, without the practiced, artificial smiles that are oftentimes worn by other hotel staff. They were a deep and sound repository of knowledge, and they were quick to respond when asked for recommends about the best local attractions, sights and eateries.

Dear Mr.Brown D., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Staff Friendly

Customer review rating 4.0/5

Nat K. Business - Confirmed reviews ALL

All staffs are friendly and helpful

Dear Nut K., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Well located, friendly staff

Customer review rating 3.0/5

Paweenwan Friends - Confirmed reviews ALL

Good location, too few light in the room, the refrigerator has smell, The door knob is not positioned properly. When closing, the hand will touch the edge of the door.

Dear Khun Paweenwan S., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

Well located

Customer review rating 4.0/5

Y. C. Solo - Confirmed reviews ALL

Kinda felt empty due to covid, furnitures were old.

Dear Mr. C. Y., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team

chiangmai trip Mr.Tony

TripAdvisor rating 5.0/5

mongkolpna15 Solo travel - TripAdvisor review

mercure chiang mai is very good room very clean, and safety good location. The service staff is very good. If coming to Chiang Mai will stay here.. Breakfast tastes very good, delicious. Location near the morning market and near Tha Phae Gate

Dear Mongkolpna15, Kind greetings from Mercure Chiang Mai. It certainly is rewarding when a valued guest shares positive feedback, and we would like to sincerely thank you. I will be sure to share your feedback with the team to further reinforce their efforts. Thanks once again for your kind feedback and please do let us know when you will be returning to Chiang Mai as the team and I are looking forward to welcoming you back for another great stay. Sincerely yours, The Management Team

Central Chiang Mai

Customer review rating 5.0/5

Supakij N. Couples - Confirmed reviews ALL

My flight was delayed quite late at night in Chiang Mai but the hotel staff was still waiting and welcoming warmly. The room was renovated, well-equipped though it was just okay compared with the reasonable fare. I surely come back if I visit Chiang Mai next time.

Dear Khun Supakij N., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Beautiful big room.

Customer review rating 4.0/5

Peter L. Solo - Confirmed reviews ALL

Thank you for the upgrade to a very comfortable and spacious room Everything is always just spot on at Mercure Chiang Mai. Clean amd comfortable. Breakfast is okay, enough to choice from.

Dear Mr. L. Peter , We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Pleasant stay

Customer review rating 4.0/5

Peter Solo - Confirmed reviews ALL

Pleasant stay, however it was disappointing to learn ONLY after check in that there were NO options to order some food and / or beverages from the hotel directly. I understand the COVID - 19 challenge, but having nothing available was unexpected. A coke, ice ....??!!! I was offered, that someone would assist me with my order from Crab, but I opted out.

Noisy at Friday night

Customer review rating 2.5/5

Mac Solo - Confirmed reviews ALL

I stayed 3 nights. On Friday at 3rd floor, many guests were making their noise after midnight and shutting the door many times, because not a sound proof room, I could not sleep entire night. Hoping hotel staff could manage this trouble.

Dear Khun Thiwakorn L., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manage Team

Good location

Customer review rating 4.0/5

Cw Business - Confirmed reviews ALL

Giant bed and comfortable.

Dear Khun Charintorn C., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Artit N. Friends - Confirmed reviews ALL

It was our first stay at this hotel and it was impressive. The staff are very professional, courteous, helpful and friend​ly. The room was spacious​ with all the amenities but perhaps a bit awkward electricity​ wall outlets. We will definitely​ go back again.

Dear Khun Artit N., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay close to City Center

Customer review rating 5.0/5

N/e Solo - Confirmed reviews ALL

Big clean room, walkable distance to Chiangmai Old town.

Dear Nattapol , We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quietness & Comfort at the Mercure Chiang Mai

TripAdvisor rating 5.0/5

johnp3j Solo travel - TripAdvisor review

In this troubled COVID-19 period, I just spent 5 days of unwinding and relaxation at the Chiang Mai centrally located Mercure hotel. There is ample accommodation choice in Chiang Mai, but a friend of mine luckily reminded me that the Mercure hotel is still the best choice when overstaying in Chiangmai. He was right, and everyday I reminded him that i was thankful for his most invaluable advice.

A great option in Chiang Mai.

TripAdvisor rating 5.0/5

Pmichelazzo Couples - TripAdvisor review

The hotel use an old building but it's perfect. The rooms are big (really big) with a really big bed, clean and with everything functional. It's located in a walk distance of the city centre and surrounding with many services like restaurants, ATM's, a big supermarket 50 meters away, pharmacies, etc. The breakfast serve mostly food for asiatic people but with options of western too. The restaurant have good options for lunch and/or dinner. The staff is perfect. Well educated and try to help you with any issue with a smile on the face. I really like the Mercure brand but this hotel surprise me in a good way.

Dear Pmichelazzo, Kinds Greeting from Mercure Chiang Mai, We are pleased to read that you were sastisfy and enjoyed with our comfortable big room which is the best feature that always makes guest impressive and enjoy staying. The cleanliness is the most importance things that we give attention to every room and every stayed of guest. Your comment about breakfast is the valued to us and it was shared to the F&B department manager to improve and create more variety of western food as well. Additionally, Your kind compliments to our staff is sharing to them for their working motivation and try to improve our service to be better and better more. Thank you for staying with us, we hope that next time if you have the opportunity to visit Chiang Mai again, we will have another chance to accomodate you again. Please contact us directly when you come back. Sincerely, The Management Team

Visit to Chiang Mai

TripAdvisor rating 4.0/5

cktan_tck Couples - TripAdvisor review

Is my first time visit Chiang Mai. Nice weather during year end. The swimming pool is located at Level 6. Would like to suggest hotel provide toothbrush & toothpaste to room, the drinking water should able to refill without any charges inccur. Overall the room service, hotel restaurant & hotel front desk staff are friendly.

Mercue CM

TripAdvisor rating 4.0/5

chaivuts Families - TripAdvisor review

Good location but rather old for room itself. Breakfast is so so, not same standard as other hotels of Mercure. However it is worth of money paid. Parking is convenient but seems to be not safe enough

Dear chaivuts, Warm greetings from Mercure Chiang Mai! Thank you very much for taking time to review our hotel. We're pleased to read that the hotel location and our service about parking made you convenient. The importane things that the hotel try to reach the higest guest's expectation is worth for money. By the way, regarding to you attention about breakfast and room. we're appreciated you bring your concern to us. please rest assure that we took your comment to improve our shortcomings in order to fullfill our service to be better. We hope that, next time we would have a chance to welcome and accommodate you once again when you travel in Chiang Mai. Thank you. Sincerely yours, The Management Team.

Best value stay in Chiangmai!

TripAdvisor rating 5.0/5

LeeNClarke Friends getaway - TripAdvisor review

I have visited Chiangmai numerous times - staying inside the city wall, staying near the Maya shopping centre; sometimes with local hotels and some with international chain hotels. My last stay is with Mercure Chiangmai and hereby decided that I will always return to this hotel whenever I visit Chiangmai for many reasons. Firstly the location is wonderful! Walking to the city is about 10mins. Near the hotel is a market and nearby are so many small family own restaurants and stalls where you get authentic Thai meals for a fraction of what you pay in the city. The group of 8 of us really enjoyed ourselves checking out the various eating places! 2nd, the hotel is really great value for money. Above all, the standard of cleanliness and service is so much higher than local hotels. I have stayed (previous trip) a local hotel that was so impressive on the hotel/website but the rooms are a different story with mouldy bathroom tiles and showers. Breakfast was a huge marketplace of loud and rude tourists from Asia. Mercure is different! They maintain the standard of cleanliness and service. Breakfast was peaceful and orderly while service was polite and efficient. We were greeted with smiles and there was no fighting over the counter to grab food. The breakfast room very pleasant and bright. 3rd the SERVICE! Booking shuttle to/from Airport. My husband was there before me. When he inquire about my pickup from airport, the concierge offer him the ride to airport to pick me up. No extra charge or fees - just a friendly service!! We were upgraded to a suite when I checked in. Was such a nice gesture. The pricing/rate of this hotel is just unbelievable and yet it is a Mercure brand. The front desk and restaurant staff recognize us and always greet us with a smile when we walk past. This hotel is genuinely best value for a stay in Chiangmai and the staff very efficient but very pleasant/friendly!

Dear LeeNClarke, Kinds Greeting from Mercure Chiang Mai. Thank you for writing such a wonderful and detailed review of our hotel. We are absolutely delighted to heat of your great experience with our service staff as well as our huge Junior Suite Room. One of our best features is the fact that our hotel is surrounded by great convenient store such as TOP supermarket, beauty salon, Japanease Restarant as well as many exciting places of interests. We appreciate all the great comments and will share your positive feedback with the entire team. We are sure that everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectation of our guests. We look forward to welcoming you back in the future once you visited Chiang Mai again. Sincerely, The Management Team.

Pleasant stay

TripAdvisor rating 4.0/5

ekkrakxito Business - TripAdvisor review

I regularly stay at this hotel. The location is good close to everything. Has a nice supermarket locate next to the hotel and a few good places to eat in the vicinity. The room is large as well as the bed is bigger than standard king size bed. But the downside is the room is a bit old by the age of the hotel and no fitness center. Staffs are friendly and helpful, a bit of modern renovation and installation of a good fitness Center will make this hotel perfect.

Overall good stay

TripAdvisor rating 4.0/5

RupinderSinghSethi Families - TripAdvisor review

Overall good stay, hotel is at a good location, convenient with grocery store next door and many other service at walking distance. Since we were there on a weekend didnt get much traffic also. Tried breakfast as well one morning which was also not bad. Not a lot of variety but for the price it was worth it. Even the hotel stay, for the price it was ok but expect little better quality from a branded chain as this hotel needs refurbishment. But still they have very good service staff at all departments from Front office for check-in, housekeeping assistance was prompt, and bell desk service also. F&B service people also very hospitable at the breakfast restaurant.

Dear Rupindersethi, Kind greeting from Mercure Chiang Mai. Thank you for taking your valuable time to review our hotel as our hotel location is surrounded by many convenience stores and closed to the most attraction in Chiang Mai both of you can walk and taking car by few minutes to get there such as old town city and night market which our hotel also provide a shuttle bus service to go there. Your highligh about breakfast was passed especially to the restaurant manager and revelant department. These comments were taken to improve our service as the hotel would like to serve the best service with budget price. The compliment from you was share to all of my staff who works hard and always strive to makes every stayed of guests is confortable, enjoyed and memorable. These compliments definitely make them feel happy and has more motivations to give better and better service in the future. We kindly hope that once you were in Chiang Mai in future, we would be the piority choice for you to stayed with us again. Sincerely yours, The Management Team

Nice place to stay

TripAdvisor rating 4.0/5

rungrojyongrit Families - TripAdvisor review

The staff are very nice and helpful. The room is worth for the prices. Great location. Breakfast is fine. Only showering water system that difficult to set the warm water. The shower water always too cold or too hot.

Dear rungrojyongrit, Kinds greeting from Mercure Chiang Mai We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. By the way, Thank you for bringing your attention about water system to us, your hilghlight was taken it to improve ourshotcomings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Team

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