Mercure Chiang Mai

I booked the Mercure bc it was cheap so my expectations were not high. After booking I checked some recent reviews and felt a little uneasy bc prior guests had problems with roaches. Still, I was positively surprised throughout my week long stay and would definitely return. First, the staff is super nice. From reception to the breakfast team, everyone goes the extra mile. The breakfast is ok with an egg and noodle soup station, some western and Asian dishes and surprisingly good baked beans. Second, on the roach problem. I did not see any during my week there, so management must have been proactively solving the problem which is a great sign. If you have ever had roaches you know it takes effort to get rid of them. I have stayed in more reputable hotels where they could not get the problem under control. Lastly, the rooms and the hotel are quite old. I didnt mind as I actually like those old school hotels with wood brown furniture. They dont have swipe cards but a key with a chain that you have to insert into a slot to get power. It could double as a weapon. The AC must be military grade as its superpowerful. However, I hardly used it as my room stayed cool by default. Rooms come with WIFI, a kettle, a fridge and a safe. PS: There is no gym, so be aware of that. If you need a cab, ask one of the bellmen and they will call you a grab. It seems impossible to haul one street side. And definitely check out the little eatery next to the Seven Eleven. They make the best Somtam.

I can definitely tell the hotel had its heydays but needs some refurbishment now. It has nice location and rooms are spacious and staff are polite but definitely dated. It was sad to see the place so empty as I think the hotel has great potentials to welcome many guests again.

Good location, clean and near tourist area

The hotel was very quiet as Chiang Mai has still not recovered its tourist levels. The hotel decor is a bit dated, but this sort of adds to its charm. Everything is charming and functional. Due to low occupancy we got an upgrade to a junior suite, it was huge. Bed was huge and very, very comfortable. Showers hot and powerful. Room cleaned well and towels replace daily. Staff very attentive, helpful and friendly. Hairdryer in room found inoperative, was replaced within 10 minutes. Breakfast caters to Thai and European pallet. Lunch in restaurant cheap and really good quality. All round, very happy with my stay and would without stay here next time I stay in Chiang Mai. Price very reasonable for a 4* hotek

I wouldn't stay any other place but the Mercure. I have stayed there several times before. Clean rooms. Let us stay 4 hours over check out and said on the house no charge. great breakfast. I recommend the Mercure to all.