Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 119 reviews

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183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 CHIANG MAI, Thailand

Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Telephone
Fax +66 53 225 505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  119 reviews

TripAdvisor Rating  3.5/5  1,254 reviews

Okay, but...

TripAdvisor rating 4.0/5

phillipn769 Solo travel - TripAdvisor review

I have stayed here before and often come to eat at the citrus restaurant here when I need to stay at other hotels. The place is a little run down, but the reason I come back was because of the wonderful people there. When I last dropped by in May 3 months ago, everyone was still there; I know staff come and go, but I was still a little sad that there was no-one there I recognised during my recent stay. Like most Accor hotels, they would normally provide a welcome treat like fruit or sweets or biscuits or nuts (last time Mercure Chiang Mai went even further with a little soft elephant toy), but they didn't have any of that this time. The chicken or pork steak I normally get from Citrus was dry as well. Not sure if the kitchen staff was changed as well. The wait staff was all changed though. Since they weren't the regular staff that knew my order already, they did struggle a little bit with it.

Dear Phillipn769 Thank you for taking the time to share your experience with us. We genuinely appreciate your loyalty to Mercure Chiang Mai and your continued patronage of Citrus Restaurant. It's heartening to know that our team has made such a positive impact on your visits in the past. We sincerely apologize that your recent stay did not meet your expectations, particularly in terms of the changes you noticed among our team and the welcome amenities you had come to enjoy. We understand how important it is to feel a connection with familiar faces, and we regret that this was not the case during your last visit. Your comments about the changes in staff and the quality of your meal are particularly concerning, and we will be reviewing these areas with our team to ensure that we maintain the high standards you have come to expect from us. Please know that we are committed to making improvements, and we hope to have the opportunity to welcome you back in the future, with the level of service and hospitality you deserve. Thank you once again for your feedback. Warm regards, Sirisook Moore General Manager

Good stay

Customer review rating 4.0/5

Richard Y. Couples - Confirmed reviews ALL

Comfortable room.

Dear RICHARD Y., Thank you for taking the time to provide feedback on your recent stay at Mercure Chiang Mai. We are pleased to hear that you had a comfortable stay with us. Your ratings for check-in, accommodation, breakfast, and cleanliness are noted and appreciated. We strive to offer the best experience possible, and your feedback helps us understand where we can make improvements. Should you have any additional comments or suggestions that could help us enhance your experience, please do not hesitate to share them. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Warm regards, Sirisook Moore General Manager

Better than expected!

TripAdvisor rating 5.0/5

Leefyb000 TripAdvisor review

My first impression of this place was that all the staff were full of smiles and greetings. The second impression was that I was upgraded to a deluxe room because there was a conference group staying at the same time. The room was clean and reasonably priced for what I paid. When I made the booking, it didn't include breakfast because I had early morning tours every day, so I opted to buy sandwiches instead. However, on the last day, I had the chance to try breakfast at the hotel, and it was definitely worth it, priced at only 168 thb/person. I had a conversation with the couple at the next table, and it turned out they weren't staying at the hotel but lived in a nearby condo. They chose to have breakfast here almost every day because it was such a good value. I plan to come back again in December and will definitely choose to stay here again.

Dear Leefyb000, Thank you very much for your wonderful review and for sharing your experience at Mercure Chiang Mai. We are delighted to hear that your stay exceeded your expectations and that our team made a positive impression from the moment you arrived. We are glad that the room upgrade added to your comfort and that you found it to be both clean and reasonably priced. It’s great to know that you enjoyed our breakfast, especially given your early morning tours. We take pride in offering quality options at a good value, and we’re pleased that it was appreciated not only by you but also by our regular guests from the nearby condo. Your plan to return in December is the best compliment we could receive, and we look forward to welcoming you back to Mercure Chiang Mai. Should you need any assistance with your booking or have special requests for your next stay, please feel free to contact us directly. Thank you once again for choosing Mercure Chiang Mai, and we look forward to serving you in the near future. Warm regards, Sirisook Moore General Manager

Good service

Customer review rating 4.5/5

Teerapol S. Friends - Confirmed reviews ALL

Well-maintained old property, reasonable price. The most prominent aspect that I like is the service manner of most of the staffs. The room is just comfortable enough. Breakfast meets expectation. Welcome drinks for platinum members now have alcoholic beverage choices.

Dear Teerapol S., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

My Experience

TripAdvisor rating 5.0/5

K592BF_ TripAdvisor review

Centrally located with easy access to major attractions and public transportation, Mercure Hotel offers a convenient stay for both business and leisure travelers. The check-in process is smooth and efficient, with friendly and professional staff making guests feel welcome immediately. The rooms are spacious, clean, and well-decorated with a modern touch. They come equipped with comfortable beds and a range of amenities, including a minibar and coffee maker. The bathrooms are well-maintained and stocked with necessary toiletries. The hotel features excellent amenities, including a refreshing swimming pool. Dining options are impressive, with a delicious breakfast buffet and a wonderful Thai restaurant offering authentic and flavorful dishes. Service at Mercure Hotel is outstanding, with attentive and responsive staff who are always ready to assist. Overall, the hotel provides a comfortable and enjoyable stay, making it highly recommended for both business and family travelers.

Dear K592BF, Thank you for sharing your experience at Mercure Chiang Mai. We are delighted to receive your positive feedback and are pleased to know that our central location, providing easy access to major attractions and public transportation, contributed to your convenient stay. We are glad that our check-in process was smooth and efficient, and that our friendly and professional staff made you feel welcome from the moment you arrived. Your appreciation for our spacious, clean, and well-decorated rooms, equipped with comfortable beds and modern amenities such as a minibar and coffee maker, is highly valued. Additionally, we are pleased that the maintenance and quality of our bathrooms met your expectations. It is wonderful to hear that you enjoyed our excellent amenities, including the refreshing swimming pool, and that our dining options, particularly the delicious breakfast buffet and our authentic Thai restaurant, impressed you with their quality and flavor. We take great pride in providing outstanding service, and it is gratifying to know that our attentive and responsive staff contributed to your comfortable and enjoyable stay. Your recommendation of Mercure Chiang Mai for both business and family travelers are greatly appreciated. Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back in the near future. Yours sincerely, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 249 reviews 9.1/10 Location
  • 340 reviews 8/10 Room
  • 359 reviews 9.5/10 Service
  • 184 reviews 8.5/10 Comfort
  • 167 reviews 7.9/10 Cleanliness
  • 128 reviews 7.8/10 Breakfast
  • 125 reviews 3.3/10 Vibe
  • 120 reviews 8.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.