ibis Chiang Mai Nimman Journeyhub 4 stars

Dear May P. M., Thank you very much for your wonderful review and for choosing to stay at ibis Chiang Mai Nimman Journeyhub. We are delighted to hear that you had a pleasant stay and enjoyed our convenient location near the cafes, restaurants, and key attractions in the Nimman area. It is great to know that our friendly and efficient service, along with the helpfulness of our team, made your stay more comfortable. We are also pleased that our meeting spaces were suitable and supported your team’s discussions and preparation needs. Your kind words about our comfort, cleanliness, and overall convenience mean a lot to us. We are equally glad to know that you felt well-recognized as an ALL member during your visit and that our sustainability initiatives met your expectations. Thank you once again for sharing your experience. We truly appreciate your support and hope to welcome you back again soon. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear William M., Thank you very much for your wonderful review and for continuing to choose ibis Chiang Mai Nimman Journeyhub as your “second home.” It is truly an honor to welcome you back each time you visit Chiang Mai. We are delighted to hear that our location suits your needs perfectly and that you appreciate the cleanliness, efficiency, and warm welcome from our team. Your recognition of Joy, our check-in team, and the room attendant on the 4th floor means a great deal to us. Feedback like yours motivates our team to continue delivering the best experience for our valued guests. We sincerely appreciate your loyalty as an ALL Platinum member and your trust in our hotel. It is always a pleasure to serve you, and we look forward to welcoming you back again very soon. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Sophia Y. L. W., First of all, please allow me to offer my sincere apologies for the disappointing experience you encountered during your recent stay with us. We are truly sorry for the cleanliness issues in your room, including the stained pillow and towel, as well as the incident in which our housekeeping staff entered your room while you were in the bathroom. Although the housekeeping team had received a request to change a hand towel in your room, they should not have opened the door without your clear permission, and we fully understand how unsettling and unacceptable this was. I would also like to apologize for the challenges you faced during breakfast. The crowding, slow replenishment of food items, and lack of timely staff support created an uncomfortable dining experience. Additionally, the moment when you were asked not to take fruit back to your room caused unnecessary embarrassment, and we are truly sorry for that. While our general policy does not allow guests to take buffet items out of the restaurant, exceptions can be made in certain circumstances when guests inform us. We acknowledge that this should have been communicated more clearly and handled with greater care and courtesy. Please rest assured that your feedback has been taken very seriously. Our housekeeping team has been reminded and retrained to strictly follow privacy protocols, ensuring that room entry occurs only with confirmed guest consent. We have also strengthened our room inspection procedures to ensure that pillows, towels, and linens meet our cleanliness standards before every arrival. Regarding the breakfast service, we have improved our replenishment schedule, increased staffing support during high occupancy, and implemented better communication to help guests navigate peak times comfortably. Our team has also been guided to manage sensitive situations with more discretion and empathy. We deeply regret the discomfort and inconvenience you experienced. Should you consider giving us another opportunity in the future, we would be grateful to welcome you back and extend a gesture of goodwill to ensure a far more pleasant and seamless stay. Thank you once again for sharing your detailed feedback. Your comments are invaluable in helping us improve both our service quality and our team training. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub

Dear Nazhimah R., Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our strategic location and appreciated the cleanliness of the room. Your positive comments truly mean a lot to our team. We also appreciate your suggestion regarding the outside windows. Your comment is well noted, and we will bring this to our housekeeping and engineering teams for improvement. Clearer views will certainly enhance our guests’ experience, and we value your input in helping us improve. Thank you again for choosing ibis Chiang Mai Nimman Journeyhub. We look forward to welcoming you and your family back on your next visit. Warm regards, Boondarik W. Operations Executive ibis Chiang Mai Nimman Journeyhub

Dear Pankaj, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate hearing from our guests, as it helps us continue improving our services. We are sorry to learn that your stay did not fully meet your expectations. Our rooms are designed to be cozy with essential facilities for a comfortable stay, and our pricing reflects the high-demand period during your visit. However, we completely understand how the room size may have felt smaller than expected, and we appreciate you bringing this to our attention. We sincerely apologize for the inconvenience you experienced during breakfast. As our occupancy was high during your stay, the restaurant became crowded during peak hours, which affected table availability and the speed of food replenishment. Your comments regarding the waiting time and the lack of fruit options have been shared with our Kitchen and F&B teams. They are already implementing new measures on staffing and replenishment procedures to ensure smoother service and a better dining experience for our guests. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved and more enjoyable stay. Best regards, Nakul Gupta General Manager ibis Chiang Mai Nimman Journeyhub