Veranda High Resort Chiang Mai - MGallery 5 stars

I was no

Was put in a room that had children upstairs. They ran around till ~ 4.30am and even came and knocked on our door yelling at 4.15am. Idiot decision to place a platinum member below and family with rowdy kids. Didn’t get an apology from GM at any date since I departed - just a small “wai” and a sorry and that’s it. Also told they no longer accept Amex and even when paid with MasterCard both machines didn’t work with me ending up having to pay in cash. Covid no doubt will play a part in the lack of quality of stay but to my first point of being placed below a rowdy family room - that’s pure stupidness.

Due to covid, your pool was closed so we upgraded to a room with a private pool which was really beautiful. The restaurant couldn’t serve drinks and there were little to no decent veggie options. Overall, I thought the resort was a little rundown.

About 20 minutes drive from ChiangMai city. The resort surrounding by mountain. Very beautiful swimming pool with mountain view. Up on arrival concierge is very well organized and helpful with parking and baggage arrangements. Check in experience is in my opinion front desk staff should respond with guest inquiries with willingness. The hotel room is comfort with new renovation but some of towels, bed sheets, pillows are very old. The high room restaurant is very good mountain view and service from Mr.Tae and his team is excellent. Especially under the circumstances some food is run out but they try their best to offer you with alternative options.

The in room air conditioning was broken. There were water drops down to the couch periodically.

We stay with happy on this Hotel. Food pool location very good.

good staff, good service and good hotel

Very good ambience with natural surrounding. My luxury pool villa meets my expectation with large living room, 3 bedroom and each room with their own toilette. Very good services and attention. Platinum status recognition for room upgrade. From my perspectives, This property is the best comparing to other Veranda chain property in Pattaya or Huahin.

very good services, romantic atmosphere, good ambience and cleanliness, worth for price very delicious breakfast (European)

Very good service of staffs , nice and comfortable room, very good atmostpoere, beautiful pool and.delicious food

Nice modern property with lovely views ,good cuisine and thoughtful and helpful staff.

The service was excellent from arrival. I was greeted by staff at car park who accommodate me to reception. As a gold member, i received an upgrade to pool villa with excellent view of the whole resort. The bed is gigantic and has a good firmness. I only wish if there is bluetooth speaker and more accessible power scoket in room, it would make a room perfect to stay. Also, the breakfast choices are good despite of current situation. However, the quality itself also decrease as some of the menu contain MSG which i find unacceptable for 5-stars hotel. All in all, the resort is decent and kept maintained, the staff and service are 5-stars. Only food quality that is not meet the expectation.

My partner and I stayed for a night for a birthday celebration, and enjoyed a thoroughly excellent and wonderful stay. Although we only stayed for a night we were impressed by the outstanding rooms, facilities on offer, and the warmth of each team member at the resort. We particularly enjoyed our dinner at Rabiang Cha - it was a magical experience to be able to sit on the upper floor of the dining hut and enjoy our dinner in the cool nighttime breeze. The spa, swimming pool and The Higher Room (on-site restaurant) were all immaculate and exquisite and were all highlights of our stay - these are located in the facilities building, which itself is gorgeously nestled in lush jungle surroundings. We will certainly return, and are already very much looking forward to our return visit for a longer stay.

This is one of the best place that you can call for real vacation. You can expect the great hospitality from staffs and peaceful environment that make perfect time of relaxation. Dining experience was impressive with all tasty food, friendly staffs and nature scenery.

The staffs are very very attentive during our stay in CNX. It was my Birthday trip so the hotel upgraded us to the best room with outdoor Jacuzzi and panoramic rice terrace view. They also specially prepared our bed and room with flowers decoration and hard-written birthday card. 10 minutes after we entered the room, the staff followed up with Birthday cake ! We were truly impressed with their attention to detail, quality of facility, and the design of the hotel. Big thumb up to Veranda and Accor !