Veranda High Resort Chiang Mai - MGallery 5 stars

All staff very nice and very helpful

This first time for us, First of all wanna say " Thank you for all kind staff and nice hotel " we are stay for last night vacation here. The best hotel for me in Thailand, Good service staffs, Hotel location, Great pool, Good breakfast and Thanks for help me celebrating our sister anniversary 5th. Recommend everyone for need vacation and slow life relaxing and so zen for me. Thank you all staffs

service was good but breakfast is not various as it should be. I might expect too much but luxury hotel.

It’s appreciated to have welcome back dessert set (cake and cookies). Nice room and view. Staff is helpful. It’s impressive.

Will absolutely return to accommodate here in the near future, also recommend to friends and family.

As I have previously visit Veranda High before I was expecting the service and overall experience to be as equally satisfied as before. However, what I have experienced during this stay was under what I would have expected of a resort with this standard to be. The reasons for my dissatisfy experience is due to these number of reasons: 1. I've stayed in Presidential Suite (which is the room I have stayed in before as well) was ruined and runs down. The shower in the master bedroom was unsanitary due to the woods being rotted and destructed and the holder of the shower head is also destructed, unable to hold onto the shower head and keeping it still causing a rush of water to runs up my face during the shower. 2. I feel as if there has been a cut of staffs and services, which is understandable during this pandemic but I as a customer when coming for a holiday should still be able to enjoy the time and services to the level of what I have paid for. I am saying that I feel under service due to the fact that the staff in the dinning room (male staff that was on duty on the 26th around 4pm-6pm) was rather impolite to us by the tone of voice as well as service compare to some other guests. 3. For the amount of money that I have paid for for the Presidential Suite I feel as if at least the mini bar should have been free of charge or should have been given a special treatment when compared to other room types. Breakfast was very limited and disappointing, there was nothing special to stand out from any other budget hotel. For other similar hotels of this rate and standards or even less stars, I feel more satisfy than being at Veranda. For example, The Inside House even I stayed in the cheapest room offered guests still received afternoon teas for each night we've stayed and breakfast was offered with variety of Western, Northern and Asian foods. Overall, I have took some guests with me to stay at the Veranda and both of them were dissatisfy and I feel embarrassed for taking them there and frankly probably wouldn't be returning to visit Veranda High which is a shame. I am complaining to only let the hotel management see the problems that has occurred and hoping that the hotel will improve as from what I've heard over breakfast one morning I wasn't the only guest that was unhappy about the stay.

Try to booked since DEC 2020 but due to Covid 19 postpone to year 2021 period. 3 day 2 night with beautiful hotel in a green and large public area with an amazing staff and wonderful service. Everyone had a smile on their face and did everything they could to make us feel welcome. I'm accor plus Platinum member and I can access my benefit to get an upgrade room to Suite it's really made me feel very comfortable. Anything you need is a quick ask away to all staff member. There are no shortage of willing participants. The Breakfast mad me surprise with awesome taste as local food :P

We had a great time and enjoyed our stay at Veranda Chiang Mai. The staff were excellent, professional and very helpful. The location was a bit far from the city center, but we expected that. It was a great place for spending time with family and retreat from a busy world. The scenery outside our villa was so green and refreshing. I really like it. Our room was beautiful, clean and spacious. The food was tasty as well. Thanks Veranda Chiang Mai for this beautiful experience. I would highly recommend.

Excellent

About 20 minutes drive from ChiangMai city. The resort surrounding by mountain. Very beautiful swimming pool with mountain view. Up on arrival concierge is very well organized and helpful with parking and baggage arrangements. Check in experience is in my opinion front desk staff should respond with guest inquiries with willingness. The hotel room is comfort with new renovation but some of towels, bed sheets, pillows are very old. The high room restaurant is very good mountain view and service from Mr.Tae and his team is excellent. Especially under the circumstances some food is run out but they try their best to offer you with alternative options.

Very good ambience with natural surrounding. My luxury pool villa meets my expectation with large living room, 3 bedroom and each room with their own toilette. Very good services and attention. Platinum status recognition for room upgrade. From my perspectives, This property is the best comparing to other Veranda chain property in Pattaya or Huahin.

The service was excellent from arrival. I was greeted by staff at car park who accommodate me to reception. As a gold member, i received an upgrade to pool villa with excellent view of the whole resort. The bed is gigantic and has a good firmness. I only wish if there is bluetooth speaker and more accessible power scoket in room, it would make a room perfect to stay. Also, the breakfast choices are good despite of current situation. However, the quality itself also decrease as some of the menu contain MSG which i find unacceptable for 5-stars hotel. All in all, the resort is decent and kept maintained, the staff and service are 5-stars. Only food quality that is not meet the expectation.

My partner and I stayed for a night for a birthday celebration, and enjoyed a thoroughly excellent and wonderful stay. Although we only stayed for a night we were impressed by the outstanding rooms, facilities on offer, and the warmth of each team member at the resort. We particularly enjoyed our dinner at Rabiang Cha - it was a magical experience to be able to sit on the upper floor of the dining hut and enjoy our dinner in the cool nighttime breeze. The spa, swimming pool and The Higher Room (on-site restaurant) were all immaculate and exquisite and were all highlights of our stay - these are located in the facilities building, which itself is gorgeously nestled in lush jungle surroundings. We will certainly return, and are already very much looking forward to our return visit for a longer stay.

This is one of the best place that you can call for real vacation. You can expect the great hospitality from staffs and peaceful environment that make perfect time of relaxation. Dining experience was impressive with all tasty food, friendly staffs and nature scenery.

The staffs are very very attentive during our stay in CNX. It was my Birthday trip so the hotel upgraded us to the best room with outdoor Jacuzzi and panoramic rice terrace view. They also specially prepared our bed and room with flowers decoration and hard-written birthday card. 10 minutes after we entered the room, the staff followed up with Birthday cake ! We were truly impressed with their attention to detail, quality of facility, and the design of the hotel. Big thumb up to Veranda and Accor !