Mövenpick Suriwongse Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.3/5 1,153 reviews

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Mövenpick Suriwongse Chiang Mai - Image 1
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110 Chang Klan Road Muang, 50100 CHIANG MAI, Thailand

Description

Hotel extras

  • Great location just steps from the Night Bazaar

  • Local Thai specialties and world cuisine

  • Outdoor rooftop swimming pool with city views

  • 15 minutes from Chiang Mai International Airport

  • 1 km from Chiang Mai Convention Centre

Our accommodation(s)

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Hotel location

Mövenpick Suriwongse Chiang Mai

110 Chang Klan Road Muang
50100 CHIANG MAI
Thailand

GPS:18.78379, 98.9998

Telephone
Fax +66 53 270 063

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,153 reviews

TripAdvisor Rating  4.0/5  1,912 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Janice H. Friends - Confirmed reviews ALL

The hotel needs an update. Our room initially was in the old section and was damp. When the AC was turned on there was an awful smell of flowery deodorizer that I could practically taste. Trying to mask the smell of damp was not good. We got upgraded to a better room in the main hotel (same one as spa) and was better (still a slight flowery smell but liveable) Unfortunately the pool is almost 100% in the shade. For sun seeking swimmers such as us , this was very dissappointing. The morning breakfast was good, as was the service overall.

Dear Ms.Janice H., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations during stayed; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 08… if you wish to discuss this matter in further details. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 3.0/5

Kulaya S. Families - Confirmed reviews ALL

Well located with good hospitality. Room and public areas need to renovate, not up to Movenpick standard.

Dear Ms.Kulaya S., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations during stay with us; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 5.0/5

Raffaello C. Couples - Confirmed reviews ALL

Large comfortable room. Very kind staff. Great breakfast selection. Well located for visiting the city and markets.

Dear Mr.Raffaello C., We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Hotel Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 1.0/5

Kaitlyn S. I. Couples - Confirmed reviews ALL

The room was damp and smelled strongly of mold, and all of our belongings became damp as a result. This is completely unacceptable and raises serious concerns about cleanliness and maintenance. The room was extremely outdated, with old, worn furniture and fixtures. Several of the electrical outlets only worked half the time, which is unsafe and frustrating. The bed was rock hard and incredibly uncomfortable, making it nearly impossible to sleep. On top of that, the hot water was poor and inconsistent, and the shower head was terrible, turning something as basic as a shower into an unpleasant experience. This room was nowhere near the standard that was advertised or expected. We paid for a comfortable stay and instead dealt with discomfort, poor maintenance, and unsanitary conditions. This experience was a huge disappointment

Dear Mr.Kaitlyn S. I., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Hotel Chiang Mai. I am sorry that your experience did not meet your expectations regarding to room conditions; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 08… if you wish to discuss this matter in further details. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 5.0/5

Katarina K. Friends - Confirmed reviews ALL

I have received a wonderful welcome. The rooms were great. The staff was extremely friendly.

Dear Ms.Katarina K., We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Hotel Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirinpat Lapuan /Guest Experience Manager

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Other web-users rate our hotel

  • 1,046 reviews 9.6/10 Location
  • 1,070 reviews 6/10 Room
  • 1,122 reviews 8.9/10 Service
  • 23 reviews 4.6/10 WiFi
  • 494 reviews 4.3/10 Vibe
  • 439 reviews 7.9/10 Breakfast
  • 439 reviews 4.9/10 Cleanliness
  • 294 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.