Mövenpick Suriwongse Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.3/5 1,225 reviews

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Description

Hotel extras

  • Great location just steps from the Night Bazaar

  • Local Thai specialties and world cuisine

  • Outdoor rooftop swimming pool with city views

  • 15 minutes from Chiang Mai International Airport

  • 1 km from Chiang Mai Convention Centre

Our accommodation(s)

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Hotel location

Mövenpick Suriwongse Chiang Mai

110 Chang Klan Road Muang
50100 CHIANG MAI
Thailand

GPS:18.78379, 98.9998

Hotel services

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On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,225 reviews

Customer review rating 3.0/5

Vincent F. Couples - Confirmed reviews ALL

We were assigned a room in Block C. While we appreciate the accommodation, we noticed that the room condition was not as good as expected. We were informed that rooms in Block A are in better condition; however, the reception team mentioned that Block A was fully booked during our stay and no room change was available unless we were willing to switch to a twin-bed room. If there are differences in room condition and quality between Blocks A, B, and C, we kindly suggest that this information be clearly stated on the booking page, possibly with different pricing categories. This would allow guests to make informed choices according to their preferences, rather than being assigned automatically while paying the same rate.

Dear Mr.Vincent F., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Chiang Mai. I am sorry that your experience did not meet your expectations during stayed with us;please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 08… if you wish to discuss this matter in further details. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 3.5/5

Kylie H. Couples - Confirmed reviews ALL

As frequent visitors we struggle with beds in Thailand in our 60s. Thus sprang for a more upmarket last week than our usual budget. Feedback: Old feel and carpets smelt of shake&vac/old cigarette mix...the room controls need explanation-lights and power by bed(confusing and not fully functioning) also watching any TV (besides Al Jazeera news)was not possible due to awful satellite connection on English-speaking channels. 1st world prob yes, but if you are a 4 star hotel, full TV provision is a normal expectation for a week's stay in 34°C sticky heat. Electrical wires exposed back of TV are a hazard. Overall we were grateful for sweet service, but feel these issues could be addressed. 🙏

Dear Ms.Kylie H., Thank you for taking the time to tell us about your experience at the Mövenpick Suriwongse Chiang Mai. I am sorry that your experience did not meet your expectations during stayed with us; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 82… if you wish to discuss this matter in further details. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 5.0/5

Guy L. Couples - Confirmed reviews ALL

Strongly recommend this place. Service,location and staff are just fantastic

Dear Mr.Guy L., We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 5.0/5

Sawitree B. Families - Confirmed reviews ALL

Perfect location, comfortable bed and super large sofa. We were 2 adults and 1 toddler perfect for us. We stayed in superior room. Staff were lovely always friendly and helpful at all times. And yes we would stay there again.

Dear Sawitree B., We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Customer review rating 5.0/5

Kristof G. Couples - Confirmed reviews ALL

We had a wonderful stay at your hotel in Chiang Mai. The location is perfect: the old town is very close, and the food night market is just a few minutes away. We didn’t need to use any transportation at all — we walked everywhere. The room was clean and very nice. The pool nice, and the breakfast was one of the best we had during our holiday in Thailand, with a huge variety of both local and international dishes. The complimentary chocolate hour in the afternoon was a kind gesture.

Dear Mr.Kristof G., We very much appreciate your comments regarding your stay at the Mövenpick Suriwongse Chiang Mai. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirinpat Lapuan /Guest Experience Manager

Other web-users rate our hotel

  • 1,057 reviews 9.5/10 Location
  • 1,094 reviews 6/10 Room
  • 1,132 reviews 8.9/10 Service
  • 27 reviews 4.3/10 WiFi
  • 495 reviews 4.3/10 Vibe
  • 453 reviews 5.3/10 Cleanliness
  • 451 reviews 7.9/10 Breakfast
  • 301 reviews 4.7/10 Amenities

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