The Adnate Perth - Art Series 4.5 stars

Customer review rating (ALL Rating) 4.6/5 1,714 reviews

The Adnate Perth - Art Series - Image 1
The Adnate Perth - Art Series - Image 2
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The Adnate Perth - Art Series - Image 4
900 Hay Street, 6000 PERTH, Australia

Description

Hotel extras

  • The Adnate welcomes all guests to experience one of Perths most immersive boutique hotels

  • In Room Art Library - Unwind with our variety of art books, leaving you feeling inspired.

  • In Room Art Documentary - View our exclusive documentary on the amazing career of Matt Adnate

  • Design-inspired interiors and giclée prints of Adnate's most-recognised works.

  • Adnate artwork, open plan, art library, art channel, Mini-bar, separate sink, Smart TV, Foxtel

Our accommodation(s)

Hotel location

The Adnate Perth - Art Series

900 Hay Street
6000 PERTH
Australia

GPS:-31.952036, 115.852756

Telephone
Fax +61 3 8548 1999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAHA Poolside Bar and Kitchen

A chic, music-inspired restaurant and bar with urban interiors and flavoursome food & drinks. Discvoer summertime vibes all year-round with an outdoor pool, DJ decks and sun lounges at BAHA Poolside Bar and Kitchen.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,714 reviews

Customer review rating 0.5/5

Lan C. H. Families - Confirmed reviews ALL

I am writing to make a formal complaint about our stay at The Adnate Perth – Art Series Hotel today. Unfortunately, what was supposed to be a relaxing staycation for my partner, our three-month-old baby and me has turned into a very stressful and disappointing experience. When I made the booking, I clearly requested a baby cot for our room. I also called the hotel one day before our arrival to make the same request. On the day of check-in, I called again to confirm that the cot would be provided. We checked in at around 1:00pm and again confirmed with reception that we needed the baby cot. We were told that the request was already noted on our booking and that the cot should be in our room. However, when we entered the room, there was no cot. At around 1:30pm, I tried calling reception, but nobody was available to answer. I understand that the hotel was busy around check-in time, so I went downstairs myself and waited in the reception queue again to request the cot. I was told that it would be delivered to our room as soon as possible. Then, at around 3:00pm, the hotel had a fire evacuation. We had to carry our three-month-old baby from level 21 all the way down to the ground floor. I understand that a fire evacuation is outside the hotel's control, and I am not blaming the hotel for that situation. However, combined with everything else that happened, it made the day even more stressful for us. By around 7:30pm, we were also informed that the hotel's power would need to be switched off for approximately 45 minutes from 10:00pm. At this point, I honestly feel that our entire staycation has become a nightmare rather than a relaxing break. We travelled with a very young baby specifically hoping to have some time to rest, but instead we have spent the day dealing with one issue after another. I also contacted reception to ask whether anything could be done to compensate for the inconvenience. I was offered a complimentary drink downstairs. I appreciate the gesture, but realistically, this is not a suitable solution for a family with a three-month-old baby. We are staying on level 21, and with the power being switched off, it is also not practical for us to leave the room and then try to return to the 21st floor without lifts. There was also an issue with the cleanliness of our room. When I first picked up the room phone to contact reception, I noticed that the speaker area was covered with what appeared to be food stains. This was particularly disappointing because we expected the room to be properly cleaned and checked before our arrival. I understand that unexpected incidents can happen in a hotel, and I am not expecting everything to be perfect. However, the combination of the missing baby cot despite multiple requests, the fire evacuation, the planned power outage, and the cleanliness issue has made this stay extremely stressful for our family. My partner is now very stressed, and instead of enjoying some much-needed time together, we have spent most of the day dealing with these problems. I would appreciate it if Accor could seriously review our situation and consider appropriate compensation. I do not feel that what we have paid for this stay reflects the experience we have received. I hope you can understand our situation, particularly as we are travelling with a three-month-old baby, and provide a reasonable resolution. I look forward to hearing from you. Kind regards, Sunny Lan

Customer review rating 5.0/5

Terry F. Couples - Confirmed reviews ALL

Lovely

Customer review rating 4.5/5

H. G. J. H. Business - Confirmed reviews ALL

This hotel is very well located in the Western CBD area. Close by parking and restaurants make the stay even easier. There is an onsite restaurant and pool. Great location, friendly staff and excellent service. Well worth a visit.

Dear H., Thank you so much for taking the time to share such lovely feedback about your stay. We're delighted to hear you enjoyed our central location in the Western CBD, with easy access to parking and nearby restaurants, and that our onsite restaurant and pool added to your experience. It's also wonderful to know our team's friendliness and service stood out to you. We truly appreciate your kind words and your loyalty as a Silver member, and we look forward to welcoming you back for another great stay. Warm regards, Heshan Fernando Duty Manager The Adnate - Art Series

Customer review rating 5.0/5

Jason A. Couples - Confirmed reviews ALL

Perfect spot for business or leisure. Rooms are comfortable and modern. Location is central. Staff are attentive and the restaurant is top notch!

Dear Jason, Thank you for the great feedback, and for your Platinum loyalty with Accor. Glad the location worked well for you, whether for business or leisure, and that the rooms felt comfortable and modern. Great to hear the team came across as attentive and that the restaurant hit the mark, that's exactly the experience we aim for. Hope to host you again soon at The Adnate Perth. Warmly, Sujosh Duty Manager The Adnate Perth - Art Series

Customer review rating 4.0/5

Marcia D. S. Business - Confirmed reviews ALL

Easy and fast check in and check out Process, clean hotel lobby and rooms, Great Showers

Dear Marcia, Thank you for the great feedback and for taking the time to share your experience with us. We're delighted to hear you found the location convenient and the hotel clean and tidy throughout, and that your check-in and check-out were quick and easy. It's also great to know the room service meals impressed you and that you enjoyed our showers. We appreciate your feedback and hope to see you again soon. Warm regards, Heshan Fernando Duty Manager The Adnate - Art Series

Other web-users rate our hotel

  • 1,043 reviews 9.7/10 Location
  • 1,409 reviews 8.7/10 Room
  • 1,251 reviews 8.7/10 Service
  • 13 reviews 5.1/10 WiFi
  • 673 reviews 8.3/10 Comfort
  • 512 reviews 8.4/10 Cleanliness
  • 379 reviews 7.4/10 Breakfast
  • 348 reviews 9.1/10 Vibe

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