Peppers Beach Club Port Douglas 5 stars

Customer review rating (ALL Rating) 4.4/5 989 reviews

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Description

Hotel extras

  • Offers a range of spacious accommodation choices

  • Central location and walking distance to 4 mile beach.

  • Outdoor lagoon pool with sundeck and deck chairs.

  • Easy access to restaurants, cafes, pubs and shops.

  • 24-hour reception.

Our accommodation(s)

Book this hotel
Room 1

Spa Deluxe Suites are located on the ground floor. They feature a spa bath on the furnished balcony and a pool view. The room is ideal for a relaxing short getaway. For longer stays we recommend our larger suites.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 / 301 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan
  • 2 pers. max
  • 28 / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side
  • Most of the accommodation: Balcony

These suites are located on the ground floor with easy access into the pool area. The 2 Bedroom Deluxe Suite is equipped with a full kitchen and laundry facilities, separate lounge, furnished terraces with BBQ and spa.

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 106 / 1140 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Penthouse

3 Bedroom Penthouse

With its own private plunge pool which is found on the upper level private rooftop terrace with adjacent BBQ and lounge area. Included in the suite is a full kitchen, lounge area, dining room, laundry and balcony with dining suite and 2 spa baths.

  • Most of the accommodation:

    Balcony

Max. number of persons
7
Area
From 190 / 2045 sq ft

Bedding

King size bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

1 Bedroom Deluxe Suite

Situated on the ground floor, with easy access into the pool area which features our lagoon pool. All rooms contain a barbeque on the terrace, laundry facilities, separate lounge area and kitchen. The One Bedroom Deluxe Suites do not have spa baths.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 78 / 839 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Kitchen extractor fan
  • Mini-refrigerator
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

1 Bedroom Lagoon Deluxe Suite

From your pontoon immerse yourself in the inviting lagoon pool for a refreshing swim or relaxing float. This suite contains a kitchen, laundry facilities and a BBQ on the balcony overlooking the lagoon pool. These suites do not have spa bath.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 78 / 839 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Kitchen extractor fan
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Suite

Located on level 2 or 3 overlooking the park and feature a full kitchen, laundry facilities, generous sized balcony with your own BBQ and outdoor setting. These suites have one bathroom with shower only.

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 106 / 1140 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Beach Deluxe

Conveniently located on the ground floor, with direct gate access to the pool area. BBQ and kitchen facilities perfect for a small family getaway. Note: Two bedrooms and one bathroom only.

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 76 / 818 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Kettle
  • Kitchen extractor fan
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Plunge Pool Suite

Your own plunge pool for the ultimate relaxation. Located ground floor overlooking the park, these suites contain a full kitchen, laundry facilities and generous sized balcony. The Suite has one interconnecting bathroom with shower only.

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 106 / 1140 sq ft

Bedding

King size bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Suite Dual Key

Spacious suites are large enough for a relaxing family getaway and include a full kitchen, laundry facilities, separate lounge area, and balconies with BBQ and a spa bath. Located on level 2 or 3 of the resort with stairs.

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 106 / 1140 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

2 Bedroom Lagoon Deluxe Suite

From your pontoon immerse yourself in the lagoon pool for a refreshing swim or relaxing float. This suite contains a kitchen, laundry facilities and BBQ on the balcony overlooking the lagoon pool. These rooms also feature a spa bath on the balcony.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 106 / 1140 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

3 Bedroom Beach Deluxe

Located on the ground floor with easy access into the pool area. Your living area spills out onto your balcony where you can find your own BBQ and outdoor setting. The 3 Bedroom Beach Deluxe Suites have three bedrooms and two bathrooms.

  • Views:

    Pool side

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 106 / 1140 sq ft

Bedding

King size bed(s) x3

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

3 Bedroom Suite

Located on level 2 with stairs, enjoy overlooking the park and the spacious living area, a full kitchen, laundry facilities, balcony with your own BBQ and outdoor setting. These suites have one interconnecting bathroom and one ensuite.

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 134 / 1442 sq ft

Bedding

King size bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Apartment

3 Bedroom Plunge Pool Suite

Enjoy your own plunge pool for the ultimate relaxation. Conveniently located on the ground floor overlooking the park, this suite contains full kitchen and laundry facilities, generous sized balcony with your own BBQ and outdoor setting.

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 134 / 1442 sq ft

Bedding

King size bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Iron
  • Ironing board and flat-iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment
  • Roof ventilator / Ceiling fan

Hotel location

Peppers Beach Club Port Douglas

20 22 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.487221, 145.465807

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 94 rooms
  • 94 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Buffet

Business

One Meeting room

Well-being

Peppers Beach Club

  • Outside
  • On site

Peppers Beach Club

  • On site
  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Max Limited Height: 2.09 m / 6.88 ft

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Sprinkler

Accessibility

  • Accessible parking

KOKO POOLSIDE BAR and KITCHEN

Koko Poolside Bar and Kitchen prepares some of the freshest local reef and paddock produce in the tropics. This restaurant is open to the blue water and gentle breezes. Enjoy lunch on the cafe terrace or around the pool.

Cooking style
Regional
Capacity
40
Opening hours
Monday
  • -
  • -
  • -
Tuesday
  • -
Wednesday
  • -
  • -
  • -
Thursday
  • -
  • -
  • -
Friday
  • -
  • -
  • -
Saturday
  • -
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Reservation recommended
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Koko Poolside Bar and Kitchen prepares some of the freshest local reef and paddock produce in the tropics. This restaurant is open to the blue water and gentle breezes. Enjoy lunch on the cafe terrace or around the pool.

Spend some time in the cooling waters of the beautiful swimming pool at Peppers Beach Club. Surrounded by sun lounges, you can enjoy the sunshine and cool down with a refreshing dip in the pristine aqua waters.

Enjoy the benefits of a holiday workout in the Peppers Beach Club gymnasium. The gym offers a range of fitness equipment to keep you at your peak performance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  989 reviews

Customer review rating 2.5/5

Patrick M. Couples - Confirmed reviews ALL

Hi Patrick, Thank you for your feedback regarding your recent stay. We appreciate your compliments on our location, team, and amenities. We understand that the noise from children can be disruptive, and we regret that it affected your experience. Your insights will be taken into account as we strive to enhance our guest experience. Sincerely, The Peppers Beach Club Port Douglas Team

Customer review rating 3.5/5

Peter G. Couples - Confirmed reviews ALL

Dear Peter, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our location and amenities. However, we acknowledge your concerns about the seating in the breakfast area and will take your comments into consideration for future improvements. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 0.5/5

Susan M. Solo - Confirmed reviews ALL

Hi Susan, Thank you for your feedback regarding your recent stay with us. We sincerely apologise for the inconvenience you experienced with the hot water and the delay in communication from our team. We have responded to your email directly to acknowledge your concerns and apologise for the experience you encountered. Please be assured that your feedback has been noted and shared with our team. We are continuing to work on improving our responsiveness and service delivery, with a particular focus on timely communication and ensuring that all our guests, especially our valued Platinum members, receive the level of service and care we strive to provide. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Best regards, The Peppers Beach Club Port Douglas Team

Customer review rating 2.5/5

Sophia S. Couples - Confirmed reviews ALL

Dear Sophia, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and found our staff accommodating. However, we sincerely regret that you found stains on your bed sheets.We take issues of cleanliness seriously and will ensure that this matter is addressed with our housekeeping team to uphold our standards. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 3.5/5

Colin B. Couples - Confirmed reviews ALL

Dear Colin, Thank you for your feedback. We are pleased to hear that you enjoyed your stay. Please accept our sincere apologies for the inconvenience caused by the lack of hot water during your recent stay with us. We are truly sorry for the impact this had on your stay with us. We hope to welcome you again in the future. Kind regards, Johan S Peppers Beach Club Port Douglas

Hi Patrick, Thank you for your feedback regarding your recent stay. We appreciate your compliments on our location, team, and amenities. We understand that the noise from children can be disruptive, and we regret that it affected your experience. Your insights will be taken into account as we strive to enhance our guest experience. Sincerely, The Peppers Beach Club Port Douglas Team

Customer review rating 3.5/5

Peter G. Couples - Confirmed reviews ALL

Good location, spacious room, great pool. Not enough seating inside breakfast area. Staff friendly & helpful

Dear Peter, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our location and amenities. However, we acknowledge your concerns about the seating in the breakfast area and will take your comments into consideration for future improvements. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 0.5/5

Susan M. Solo - Confirmed reviews ALL

I advised the shower had no hot water. This was acknowledged by the person at reception. Why would you give a room without hot water to a platinum member. Let alone an ordinary customer! I was advised that the manager would ring me to discuss recompense. I have heard from no-one. I’ll be creating a very negative review on Google.

Hi Susan, Thank you for your feedback regarding your recent stay with us. We sincerely apologise for the inconvenience you experienced with the hot water and the delay in communication from our team. We have responded to your email directly to acknowledge your concerns and apologise for the experience you encountered. Please be assured that your feedback has been noted and shared with our team. We are continuing to work on improving our responsiveness and service delivery, with a particular focus on timely communication and ensuring that all our guests, especially our valued Platinum members, receive the level of service and care we strive to provide. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future. Best regards, The Peppers Beach Club Port Douglas Team

Customer review rating 2.5/5

Sophia S. Couples - Confirmed reviews ALL

We enjoyed our stay. The location is good walking distance to the beach and downtown. The room itself was just fine. We found stains on our sheets and called to have our sheets replaced. The staff was accommodating of that but dismissed the stains found which I found to be unacceptable. After the sheets were replaced we found small stains again.

Dear Sophia, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and found our staff accommodating. However, we sincerely regret that you found stains on your bed sheets.We take issues of cleanliness seriously and will ensure that this matter is addressed with our housekeeping team to uphold our standards. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 3.5/5

Colin B. Couples - Confirmed reviews ALL

We enjoyed our stay. The location was perfect for walking within Port Douglas for restaurants, marina and beach. The only issue was we had no hot water for 2 days which dampened our experience.

Dear Colin, Thank you for your feedback. We are pleased to hear that you enjoyed your stay. Please accept our sincere apologies for the inconvenience caused by the lack of hot water during your recent stay with us. We are truly sorry for the impact this had on your stay with us. We hope to welcome you again in the future. Kind regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 4.5/5

Stephen C. P. Couples - Confirmed reviews ALL

Peppers is well located within easy walking distance of the town centre amenities. The resort is beautifully laid out and out apartment had everything we needed for our stay.

Dear Stephen, Thank you for sharing your feedback regarding your recent stay at Peppers Beach Club Port Douglas. We are pleased to hear that you enjoyed our location and facilities, and that your apartment met your needs. We look forward to welcoming you back in the future. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 5.0/5

Martin C. B. Couples - Confirmed reviews ALL

very comfortable in the room .staff looked after us very well.

Dear Martin, Thank you for sharing your recent stay. We are delighted to hear that you found our accommodations comfortable and that our staff provided excellent service. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 3.5/5

Lorraine B. Couples - Confirmed reviews ALL

Small room for the pricing and the bed was not overly comfortable - it could need replacing. I found the bar area a bit too understated but understand that a lot of children come to the property.

Hi Lorraine, Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and understand your concerns regarding the room size and comfort of the bed. Your insights about the bar area are valuable, and we strive to create a family-friendly environment while catering to all our guests. Sincerely, Aggie S Peppers Beach Club Port Douglas

Customer review rating 5.0/5

Clare F. G. Couples - Confirmed reviews ALL

Great experience. Clean comfortable and well maintained. Staff were fantastic- friendly attentive and helpful.

Hi Clare, Thank you for your wonderful feedback. We are delighted to hear that you had a great experience and found our facilities to be clean and comfortable. Our team takes pride in providing attentive service, and your kind words will certainly be shared with them. Best regards, Aggie S Peppers Beach Club Port Douglas

Customer review rating 4.5/5

Teresa D. A. Families - Confirmed reviews ALL

Best location to both town and 4mile beach

Hi Teresa, Thank you for your kind words regarding our location and the cleanliness of our hotel. We are delighted to hear that you found our facilities comfortable and conveniently situated. We look forward to welcoming you back in the future. Best regards, Aggie S Peppers Beach Club Port Douglas

Customer review rating 5.0/5

Ben S. Couples - Confirmed reviews ALL

Spacious rooms, awesome pool and located such an easy walk to the main street and the beach. We will stay here again one day.

Hi Ben, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location, spacious accommodations, and the pool facilities. We look forward to welcoming you back in the future for another wonderful experience. Best regards, Aggie S Peppers Beach Club Port Douglas

Customer review rating 4.0/5

Chris W. Couples - Confirmed reviews ALL

We stayed last week for 3 nights. It was a mini getaway as I was in QLD for prior business.

Hi Chris, Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed our amazing lagoon pool during your mini getaway. We hope to welcome you back soon for another relaxing experience. Best regards, Aggie S Peppers Beach Club Port Douglas

Customer review rating 4.5/5

Kim W. Friends - Confirmed reviews ALL

Very good

Hi Kim, Thank you for your positive feedback. We are pleased to hear that you had a very good experience during your stay with us. Your satisfaction is our priority, and we hope to welcome you back in the future. Best regards, Aggie S Peppers Beach Club Port Douglas

Customer review rating 3.0/5

Lee W. Families - Confirmed reviews ALL

Disappointed with the gold member experience. Having to ask for gold member discounts at checkout is clumsy. Told I should have asked for discounts every time we had a meal or a drink. I thought member benefits would be applied automatically to my account. this wasn't th expereince i expected

Dear Lee, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our resort and pool. However, I regret to learn about your experience with the gold member benefits not being applied automatically at the restaurant. Our intention is to make your experience seamless, and I appreciate your insights regarding this process. Your comments will be shared with our team as we continuously seek to enhance our services. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 4.0/5

Suzanne D. Families - Confirmed reviews ALL

Staff who clean rooms require much more training and supervision. They do a very scant job with no sweeping for over a week. They simply make bed, provide new towels and replenish tea/coffee. Had to ask for more body wash from reception. Reception staff also need training in professionalism. There were no trained staff to address proper disposal of broken glass in our room on a Saturday evening. One employee with a dirty mop who admitted he did not know what to do is not the standard one might expect at Peppers.

Dear Suzanne, Thank you for sharing your feedback regarding your recent stay at Peppers Beach Club Port Douglas. It is our goal to provide a high level of service, and we regret that we did not meet your expectations. Allow us to review this internally as we are committed to ensuring that all team members are equipped to provide the service our guests deserve. Again, thank you for your feedback. We hope to welcome you back in the future. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 4.5/5

Max W. Couples - Confirmed reviews ALL

Enjoyable. Friendly and helpful staff

Hi Max, Thank you for your positive feedback regarding your recent stay at Peppers Beach Club Port Douglas. We are delighted to hear that you found our location convenient and our team friendly and helpful. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Aggie S Peppers Beach Club Port Douglas

Customer review rating 4.5/5

Charlie T. Couples - Confirmed reviews ALL

First time to Port Douglas and found Peppers Beach Club perfectly located and extremely comfortable stay with friendly staff.

Hi Charlie, Thank you for your kind words regarding your recent stay at Peppers Beach Club Port Douglas. We are delighted to hear that you found our location convenient and our accommodations comfortable. It is our pleasure to provide friendly service to our guests. Best regards, Aggie S Peppers Beach Club Port Douglas

Customer review rating 4.0/5

Darron C. Couples - Confirmed reviews ALL

Very friendly staff

Dear Darron, Thank you for your kind words regarding our location and staff. We are delighted to hear that you enjoyed your stay and appreciate your feedback. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 4.0/5

Fiona S. Families - Confirmed reviews ALL

All your staff from housekeeping to front of house incredibly charming and friendly. Work on your housekeeping. Our apartment on check in really needed a thorough inspection throughout. Outside table top was dirty and we cleaned it, bannister of pool barrier was dirty, tops of outside lights need cleaning. Under couches inside had not been vacuumed. Garden needs work ie. mulch the area. Debris in the pool an issue but hard to manage

Dear Fiona, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that our staff made a charming impression during your stay. We appreciate your constructive remarks concerning housekeeping and the outdoor areas. The cleanliness of our accommodations and common spaces is of utmost importance to us, and we continuously strive to uphold high standards throughout the property. Thank you once again for your valuable feedback, and we hope to welcome you back in the future. Best regards, Johan S Peppers Beach Club Port Douglas

Customer review rating 5.0/5

Deb D. Couples - Confirmed reviews ALL

great location, staff, suite, pool.

Dear Deb, Thank you for your kind words regarding your stay at Peppers Beach Club Port Douglas. We are delighted to hear that you enjoyed our location, staff, suite, and pool. Your positive feedback is greatly appreciated. Best regards, Jojo Peppers Beach Club Port Douglas

Other web-users rate our hotel

  • 426 reviews 9.7/10 Location
  • 546 reviews 7/10 Room
  • 523 reviews 8/10 Service
  • 7 reviews 2.9/10 WiFi
  • 391 reviews 8.8/10 Pool
  • 183 reviews 5.6/10 Cleanliness
  • 131 reviews 7.2/10 Breakfast
  • 69 reviews 5/10 Value

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