Dear Jason, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise that your experience did not meet your expectations. It is disappointing to hear about the inconsistent shower temperature, cleanliness concerns, condition of the furnishings, and unpleasant odour in your room. We understand how these issues would have affected your comfort and overall experience. Please be assured that your comments have been shared with our Housekeeping, Maintenance, and Management teams for further review and appropriate follow-up. We also acknowledge your feedback regarding the need for refurbishment, as maintaining a comfortable and welcoming environment for our guests remains an important priority. While we are pleased that you enjoyed the view, we recognise that this does not make up for the shortcomings you experienced during your stay. We genuinely appreciate your constructive feedback, as it helps us identify areas requiring improvement. We hope to have another opportunity to welcome you back and provide a much more enjoyable experience. Kind Regards, Rizky N Duty Manager

Dear Emma, We’re sorry to hear that your recent stay at Mantra on the Esplanade Darwin did not meet your expectations. While we’re pleased that you found our location convenient, we sincerely apologise for the musty smell in your room, the lack of reception staff availability, and the condition of the pool. We understand how disappointing these issues would have been and recognise that they fell short of the standards we aim to provide. Your comments have been noted and will be shared with the relevant team for review and follow-up, as we work to improve our facilities and guest experience. We regret that your stay was disappointing and hope to have the opportunity to provide you with a more comfortable and positive experience in the future. Kind regards, Mantra on the Esplanade Darwin

Dear Paul, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the fantastic views and convenient location of our hotel. We’re also pleased to know that our Front Office Manager was helpful in assisting with your request for a water view. We truly appreciate your kind words and look forward to welcoming you and your family back to Mantra on the Esplanade Darwin for another enjoyable stay. Kind regards, The Mantra on the Esplanade

Dear Penelope, Thank you for your wonderful feedback! We’re delighted to hear that you had an absolutely comfortable stay and enjoyed our convenient location. It’s especially rewarding to know that our customer service exceeded your expectations and that you were impressed with our facilities. Your kind words mean a lot to our team, and we look forward to welcoming you back to Mantra on the Esplanade Darwin for another exceptional stay. Kind regards, The Mantra on the Esplanade Darwin Team

Dear Nathan, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise that your experience did not meet your expectations, particularly as a valued ALL – Accor Live Limitless member. We are disappointed to hear about your concerns regarding the presence of cats in the car park, the cleanliness of the area, and the overall maintenance of our facilities. We understand how these issues may have negatively impacted your impression of the property and your overall stay. Please be assured that your feedback has been brought to the attention of our Management, Housekeeping, and Maintenance teams for further review and appropriate action. Maintaining a clean, safe, and welcoming environment for all our guests remains a priority. We also acknowledge your disappointment regarding your Accor membership experience. We value your loyalty and recognise the importance of delivering the level of service and hospitality you expect from our brand. Thank you again for bringing these matters to our attention. We hope to have another opportunity to welcome you back and provide a more comfortable and enjoyable experience. Kind Regards, Rizky N

Hi Daniel, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are genuinely sorry to hear that your experience did not meet your expectations, particularly considering the length of your stay and the expectations you had when choosing our property. Your comments regarding the arrival experience, cleanliness and condition of the apartment, bathroom mould, curtain maintenance issue, room servicing, car park condition, and interactions with our team are concerning. These are areas where we should have provided a better experience, and your feedback has been shared with the relevant departments for review and follow-up. We also apologise for any inconvenience or confusion regarding breakfast arrangements. As our property does not have an onsite restaurant, breakfast arrangements may involve our nearby sister property; however, this should have been clearly explained upon arrival, including the available options. We appreciate your comments regarding the age and presentation of the apartment, as well as the limited power points and television facilities. While some aspects relate to the existing design and configuration of the apartments, we understand how these factors affected the comfort and overall value of your stay. It is disappointing to hear that you felt our team appeared disinterested or unhelpful. Providing welcoming, attentive and professional service is extremely important to us, and your comments will be addressed with the team. We are pleased that you found our Esplanade location convenient and were still able to enjoy the harbour outlook; however, we fully appreciate that these positives did not outweigh the concerns you experienced. Thank you again for providing such comprehensive feedback. Although we are disappointed to hear that you would not choose to stay with us again, your comments are valuable in helping us identify where improvements are required. Kind regards, Mantra on the Esplanade Team

Dear STEWART, Thank you for taking the time to share your feedback. We’re pleased to hear that you continue to enjoy our accommodation and convenient location. We sincerely apologise for the extended wait for your apartment to be ready on this occasion. We completely understand how frustrating this would have been, particularly after such an early start to the day and while travelling with three young children. Your feedback has been shared with our team as we continue to work on improving the arrival experience for our guests. We truly appreciate your understanding and hope to welcome you and your family back for a much smoother and more enjoyable stay next time. Warm regards, RIZKY N Duty Manager

Dear dallas, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location and the views from the property. We’re sorry, however, that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the condition of the room and the basement car park, and these concerns have been shared with the relevant teams for further review and attention. Guest comfort and cleanliness are important to us, and feedback such as yours helps us identify areas where improvements can be made. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm regards, Rizky N Duty Manager

Dear Guest, Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience caused during your stay. We are very sorry that the scheduled room service was missed. This is not the level of service we aim to provide, particularly during an extended stay, and we fully understand your disappointment. We have raised this with our housekeeping team and will review what occurred to ensure scheduled services are properly followed up in the future. Thank you again for bringing this to our attention. Kind regards, Indika Ranatinga Housekeeping Manager

Dear Mr A., Thank you for taking the time to provide your feedback following your recent stay at Mantra on the Esplanade Darwin. We are pleased to hear that you found your stay comfortable and convenient, and we greatly appreciate your 10/10 recommendation. It is also wonderful to know that you continue to enjoy the benefits of your ALL Accor Gold membership. I am sorry, however, to hear about your experience with the underground car park entry gate. We completely understand your concern, particularly as you are paying for secure parking and would reasonably expect the access controls to be operating as intended throughout your stay. Your feedback regarding the gate being left open has been noted and will be raised with the relevant team for review. We appreciate you bringing this to our attention, as the security of our guests and their vehicles is very important to us. Thank you again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back to Mantra on the Esplanade Darwin on your next visit. Kind regards, Mantra on the Esplanade Darwin

Dear Ms B., We are very sorry that your recent stay did not meet your expectations and sincerely apologise for the issues you experienced during your visit. We are particularly sorry to hear about the hotel being uncomfortably cold, the maintenance issues, the condition of some of the furniture and electrical appliances, and especially your experience with the lift stopping between floors. We understand how concerning this situation must have been and will ensure your feedback is raised with the relevant teams for appropriate follow-up. We also sincerely apologise for the inconvenience caused by the cockroaches found in the kitchenette. While we are pleased that you found the remainder of the room clean, this is certainly not the standard we aim to provide. We understand your disappointment regarding the overall condition of the hotel and the value you expected for your stay. Your feedback is important to us and highlights areas that require our attention and improvement. Once again, please accept our sincere apologies for the shortcomings you experienced. We hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again. Kind regards, Mantra on the Esplanade Darwin

Dear Renee, I am very sorry to hear that your experience did not meet your expectations. We take your comments seriously, particularly your concerns regarding the condition of the room and bathroom, the comfort of the bed, the pool area, the visibility of our team and the Wi-Fi service. We understand that the presentation and condition of our facilities have a significant impact on our guests' overall experience, and I am disappointed that we fell short during your visit. Your comments regarding the need for refurbishment have been noted and will be shared with our management and maintenance teams as part of our ongoing review of the property. I am also sorry that you found our team difficult to locate during your stay. Our guests should always feel that assistance is readily available, and we will reinforce this expectation with our team. Your feedback regarding the Wi-Fi, particularly the connection speed and ease of access, is also appreciated. We recognise how important, reliable internet access is, especially for guests travelling on business, and this will be raised with the relevant team for review. While I understand from your comments that we did not provide the experience you were hoping for, we genuinely appreciate you bringing these issues to our attention. Guest feedback helps us identify where improvements are needed, and we hope to have the opportunity to provide you with a more positive experience should you choose to stay with us again in the future. Kind regards, Mantra on the Esplanade Darwin

Dear Stephen, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We sincerely apologise for the concerns you raised regarding the condition and cleanliness of the room, housekeeping, and your departure experience. We also understand your disappointment regarding our current food and beverage facilities. Your feedback has been shared with our management team and property managers as we continue to work on improvements to the property and guest experience. We regret that we fell short during your stay and appreciate you taking the time to let us know. Kind regards,

Dear Kerryn, Thank you for taking the time to share your feedback and for choosing to stay with us again. We truly appreciate your continued support. We’re pleased to hear that you enjoyed our convenient location. However, we are sorry to hear that the condition of the room did not meet your expectations on this occasion. Please accept our apologies for the issues you experienced with the refrigerator, bathroom exhaust fan, sofa, and scuff marks on the walls. We understand how these details can impact your overall stay. Your feedback has been shared with our maintenance and housekeeping teams for review and follow-up. As a returning guest, we especially value your feedback and hope we can provide you with a more comfortable and enjoyable experience on your next visit. Warm regards, The Mantra on the Esplanade Darwin Team

Dear Ms Z., Thank you for taking the time to share your detailed feedback following your recent stay at Mantra on the Esplanade Darwin. I am pleased to hear that you found your room clean and enjoyed the amazing view. However, I am very sorry that several aspects of your stay fell short of expectations. In particular, I apologise that your request for two single beds was not accommodated, and that you were not provided with your room number at reception. We also regret that the contact information provided to you directed you to Mantra Pandanas rather than our property. I appreciate how frustrating this would have been upon arrival, and we will review our check-in and guest information processes with the team. Your comments regarding the underground car park are particularly concerning. The odour and presence of feral cats are not the standard we want for our guests, particularly when the car park is a paid facility. We will raise these concerns with the relevant team and investigate the situation, including the issue of feeding the cats. I am also sorry to hear about your experience regarding smoking near the swimming pool. We take our non-smoking policy seriously and will address your comments with our security team. I acknowledge your feedback regarding the absence of an onsite restaurant and the televisions in the rooms as well. Your comments have been noted and will be shared with the appropriate management teams as we consider future improvements to the property. Thank you again for your honest feedback. While we are disappointed that we did not provide the experience you expected, your comments are valuable in helping us identify where improvements are needed. Kind regards, Mantra on the Esplanade Darwin

Hi Peter, Thank you for your honest feedback. We’re sorry we let you down, particularly with the cleanliness of the apartment, the condition of the air-conditioning vents, and the delay in resolving the dishwasher issue. We understand your frustration and agree these matters should have been addressed much sooner. Your feedback has been shared with our team for immediate attention. Regards, Mantra Pandanas Management

Dear Brett, Thank you, for your great feedback and for sharing your suggestions with us. We’re pleased to hear that you enjoyed our convenient location and spacious rooms. We also appreciate your comments regarding the bathrooms and pool area. We understand that these areas would benefit from some attention, and we’ll make sure your feedback is shared with our management team for consideration. Thank you again for your feedback. We hope to welcome you back to Mantra on the Esplanade Darwin for an even better stay in the future. Kind regards, The Mantra on the Esplanade Darwin Team

Dear Kerrie, Thank you, for your lovely feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed our great location, comfortable two-bedroom apartment, and the service provided by our team, especially our housekeeping staff. We’re also pleased to know that Mantra remains a favourite brand for you. We appreciate your comments regarding the pool and pool chairs. We’ll share this feedback with the relevant team for review and improvement. We look forward to welcoming you back to Mantra on the Esplanade Darwin again soon! Kind regards, The Mantra on the Esplanade Darwin Team