Dear Shaniah, Thank you for your wonderful review and for rating your stay so highly. We’re delighted to hear that you and your family enjoyed our welcoming service, comfortable rooms, amazing views, and convenient location. It’s also lovely to know that you found the accommodation spotless and the booking process easy to manage. We appreciate your feedback regarding the Wi-Fi speed and will take this into consideration as we continue to improve our guest experience. Thank you for your loyalty and recommendation. We look forward to welcoming you and your family back for another enjoyable stay! Warm Regards, The Mantra Team

Dear Christine, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found the beds comfortable. However, we are sorry that aspects of your stay did not fully meet your expectations, particularly regarding the value for money, the condition of the property, and our reception arrangements. We also appreciate your comments regarding the cleanliness of the cutlery and crockery. Please accept our apologies for this. We take cleanliness seriously, and your feedback will be shared with our housekeeping team to reinforce the importance of ensuring all kitchenware is thoroughly cleaned and ready for use. Your feedback is valuable to us as we continue to look for ways to improve our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Kind Regards, The Mantra Team

Dear Peter, Thank you for your wonderful feedback and for choosing to stay with us for your family getaway. We are delighted to hear that you enjoyed our convenient location and that your children had a fantastic time, especially in our pool. It is always a pleasure to know that families enjoy their time with us and create wonderful memories together. Your positive ratings and kind comments are greatly appreciated and encourage our team to continue providing enjoyable experiences for all our guests. We look forward to welcoming you and your family back again soon for another memorable stay. Kind regards, The Mantra Team

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your kind comments regarding our facilities and the friendliness of our team. However, we sincerely apologize that the condition of the bed affected your comfort and prevented you from getting a good night's sleep. We understand that a comfortable bed is an essential part of a pleasant hotel experience, and we regret that we fell short of your expectations. We also apologize for the cleanliness issue you encountered in the bathroom. We appreciate you acknowledging the alternative offered by our reception team and understand that accepting a refund would have disrupted your holiday plans. Please be assured that your comments regarding the condition of our beds and our housekeeping standards are taken seriously and will be shared with the relevant teams for review. As a valued ALL Accor Gold member, your feedback is particularly important to us. We regret that your experience did not reflect the standard of comfort and service we strive to provide, and we hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, The Mantra Team

Dear Julie, Thank you for your wonderful feedback and for awarding us a perfect overall rating. We are delighted to hear that you and your friends enjoyed our convenient location, beautiful pool, and well-equipped accommodation. It is especially pleasing to know that our friendly and helpful team helped make your stay so enjoyable. We sincerely apologise that some of the crockery and cutlery had not been thoroughly cleaned. We appreciate you bringing this to our attention, as maintaining high standards of cleanliness is very important to us. Your feedback will be shared with our housekeeping team to ensure greater attention is given to these details. Thank you for your support and for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience in the future. Kind regards, The Mantra Team

Dear Graeme, Thank you for taking the time to share your feedback following your recent family stay with us. We appreciate your positive comments regarding our location and the high ratings you gave our team, check-in experience, and ALL Accor loyalty program. However, we sincerely apologize for the disruption caused by the renovation's during your four-day stay. We understand how frustrating this must have been, particularly when travelling with family, and regret that the noise affected your comfort and enjoyment. We also apologize for the incorrect information provided by our team as we don't have a restaurant on site as a part of Accor, we are unable to offer breakfast. We understand the importance of receiving accurate information, especially as a valued ALL Accor Platinum member, and apologize for the confusion and inconvenience this caused. Please be assured that your feedback is important to us and will be shared with the relevant teams to help us improve our communication and guest experience. We are grateful for your loyalty and hope to have the opportunity to provide you with a more enjoyable and seamless stay in the future. Kind regards, The Mantra Team

Dear Eleanor, Thank you for taking the time to share your feedback. We sincerely apologise for the unacceptable check-in experience you and your family encountered. We understand how frustrating and disappointing it must have been to arrive after booking well in advance, only to find your allocated room affected by nearby construction and then receive conflicting information from our team. We are particularly sorry for the confusion surrounding the room allocation, the initial lack of an alternative, and the additional inconveniences, including the missing pool towels and the room not being prepared for three guests as booked. This is certainly not the level of service we aim to provide, especially to our valued ALL Accor Gold members. We appreciate your patience throughout what should have been a smooth and welcoming arrival. Your feedback regarding the communication, organisation and service provided has been noted, and we will share your concerns with our management team for review and follow-up. We deeply regret that this experience affected your overall impression of your stay and fell short of the standards you experienced at other Accor properties. Thank you for bringing these matters to our attention, and please accept our sincere apologies for the disappointment caused. Warm Regards, The Mantra Team

Dear Gary, Thank you for your fantastic review and continued support of Mantra Ettalong Beach! We’re delighted to hear that you find our location ideal and our rooms consistently clean and comfortable. It’s especially wonderful to know that staying with us feels like a home away from home. Your kind words mean a lot to our team, and we truly appreciate your loyalty as an ALL-Accor Classic member. We look forward to welcoming you back for another enjoyable stay soon! Kind Regards, The Mantra Team

Dear Linda, Thank you for your continued support of Mantra Ettalong Beach and for taking the time to share your feedback. We’re pleased to hear that you continue to value our convenient location, but we’re sorry that the condition of the furnishings and the comfort of the bed in room 216 did not meet your expectations. We appreciate your comments regarding the need for room updates and understand how important a comfortable bed is to an enjoyable stay. We also acknowledge your feedback regarding the check-in experience and staff training, and we will share your comments with our team to help us improve. Thank you for your loyalty as an ALL-Accor Classic member. We value your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable experience on your next visit. Warm Regards, The Mantra Team

Dear Ernest, Thank you for your lovely feedback! We’re pleased to hear that you enjoyed your accommodation and had a great stay at Mantra Ettalong Beach. We appreciate you taking the time to share your experience and thank you for your support as an ALL-Accor Classic member. We look forward to welcoming you back again soon! Kind Regards, The Mantra Team

Dear Stephen, Thank you for sharing your feedback. We’re sorry to hear that your experience with our customer service did not meet your expectations. Providing friendly and professional service is important to us, and we regret that we fell short during your stay. We also appreciate your comments regarding check-in, accommodation and cleanliness, as this feedback helps us identify areas where we can improve. We take your concerns seriously and will share your feedback with our team. We apologize for the disappointment and hope you will consider giving us another opportunity to provide you with a better experience in the future. Kind Regards, The Mantra Team

Dear Valued Guest, Thank you for your lovely review and for choosing Mantra Ettalong Beach for your family stay! We’re delighted to hear that you enjoyed our great location. We appreciate your patience and understanding while we continue to improve our property. It’s wonderful to know you would recommend us to others, and we look forward to welcoming you back to experience the improvements on your next visit. Thank you for your loyalty as an ALL-Accor Gold member! Warm Regards, The Mantra Team

Dear Malcom, Thank you for sharing your feedback. We’re pleased to hear that you had an enjoyable stay and that our team, cleanliness and check-in experience met your expectations. We appreciate your comments regarding access to the shower and understand your concerns about the height of the spa bath, particularly for guests with limited mobility. Your feedback is valuable to us, and we will keep it in mind as we continue to look for ways to improve our guests’ comfort and safety. Thank you for staying with us, and we hope to have the opportunity to welcome you back to The Mantra Ettalong Beach in the future. Warm Regards, The Mantra Team

Dear Sharyn, Thank you for your wonderful review and for choosing to stay with us time and time again! We’re delighted to hear that you continue to enjoy our waterfront location, beautiful views, comfortable and well-equipped rooms, and the friendly service provided by our team. It’s great to know your room was ready for your early arrival and that you had a comfortable and relaxing stay with your family. We truly appreciate your loyalty as an ALL-Accor Classic member and look forward to welcoming you back to Mantra Ettalong Beach for many more enjoyable stays! Warm Regards, The Mantra Team

Dear Bevan, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay at Ettalong Beach Resort and that our team, accommodation, cleanliness and check-in experience met your expectations. We appreciate your loyalty as a Platinum member of ALL Accor and understand your disappointment regarding breakfast. As we do not have a restaurant on-site, breakfast is not included as part of our accommodation offering. Thank you for your understanding, and we hope to have the pleasure of welcoming you back to The Mantra Ettalong Beach for another enjoyable stay. Kind Regards, The Mantra Team

Dear Lee, Thank you for sharing your feedback and for choosing to stay with us. We’re pleased you enjoyed our convenient location, easy access to the beach and nearby facilities, and our pool. We appreciate your comments regarding pool crowding during weekends and school holidays, as well as the noise levels when dining nearby. We also value your feedback on our room rates, booking flexibility and cancellation policy, and understand the importance of having options that better accommodate longer stays and changing plans. Your comments are important to us as we continually look for ways to improve our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, The Mantra Team

Dear Vivien, Thank you for your wonderful feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed our convenient location, clean accommodation, and the friendly, accommodating service provided by our team. We appreciate your feedback regarding the difficulties experienced when redeeming your ALL Accor points, and we’re sorry for the inconvenience this caused. We also value your comments about recycling facilities within the apartments and understand how important convenient recycling options are to our guests. Your feedback has been noted and will be shared with the relevant teams as we continue to look for ways to improve our guest experience and sustainability practices. Thank you for your loyalty as an ALL-Accor Gold member. We look forward to welcoming you back for another enjoyable stay. Kind Regards, The Mantra Team