Mantra Ettalong Beach 4 stars

Customer review rating (ALL Rating) 4.4/5 2,073 reviews

Mantra Ettalong Beach - Image 1
Mantra Ettalong Beach - Image 2
Mantra Ettalong Beach - Image 3
Mantra Ettalong Beach - Image 4

Description

Hotel extras

  • All rooms with baths and private balconies.

  • Resort-style pool

  • Ettalong Diggers adjoining the resort, with restaurant, bar and gaming facilities.

  • Premium meeting and function facilities for up to 700 attendees.

  • Complimentary parking available.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mantra Ettalong Beach

53 The Esplanade
2257 ETTALONG
Australia

GPS:-33.514848, 151.334722

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

A resort-style pool is located onsite for your enjoyment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,073 reviews

Customer review rating 5.0/5

Katrina P. Couples - Confirmed reviews ALL

Thank you so much for your kind words! We're delighted to hear everything was clean and well positioned for your stay. We really appreciate your feedback and hope to welcome you back to Mantra Ettalong again soon. – The Mantra Ettalong Team

Customer review rating 1.5/5

Michael W. Couples - Confirmed reviews ALL

Dear Mr W., Thank you for taking the time to share your feedback. We are genuinely sorry that what should have been a relaxing three-night stay was significantly impacted by the lift maintenance taking place adjacent to your room. While the maintenance itself was necessary and scheduled within a limited timeframe, we completely understand that this wasn't the point you were raising. Your concern was that, knowing the work was planned, greater care should have been taken when allocating guest rooms to minimize the impact of the noise. That is a fair point, and we're sorry that we didn't acknowledge this more effectively when you raised it with our team. We're also disappointed to hear that your concerns were not met with the empathy and understanding you deserved. We appreciate you taking the time to show recordings of the noise, and we're sorry that our response left you feeling unheard. That is not the level of service we aim to provide. Your feedback has been shared with both our Front Office and management teams so we can review our room allocation processes during future planned maintenance and ensure our team responds with greater empathy when guests bring concerns to us. We sincerely apologize that your stay did not meet your expectations, and we appreciate you bringing this to our attention. We hope we have the opportunity to provide you with a much more enjoyable experience in the future. Kind regards, Mantra Ettalong Beach Team

Customer review rating 5.0/5

Sam K. Couples - Confirmed reviews ALL

Thank you for your lovely review! We're so pleased to hear you found your stay comfortable, enjoyed the beautiful views, and appreciated our helpful team. It was a pleasure having you with us, and we hope to welcome you back to Mantra Ettalong Beach again soon.

Customer review rating 2.0/5

Heidi W. Families - Confirmed reviews ALL

Dear Heidi, Thank you for taking the time to share your feedback following your birthday stay with us. We're pleased to hear you enjoyed our location and that our team was able to accommodate your request to have both rooms on the same floor. However, we're sorry we weren't able to provide the exact room type you had booked due to the high occupancy over the weekend. We are particularly disappointed to read your comments regarding the cleanliness and condition of the rooms. The issues you described with the bathrooms, flooring, bedding, and bed setup are certainly not the standard we aim to deliver, and we sincerely apologize for your experience. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and follow-up. We also appreciate your comments regarding the value of your stay. We understand how important it is for our guests to feel they have received an experience that matches their expectations, and we're sorry we fell short on this occasion. Thank you again for bringing these matters to our attention. We hope you'll consider giving us another opportunity in the future to provide the level of comfort and service you expect from Mantra Ettalong Beach. Kind regards, The Team at Mantra Ettalong Beach

Customer review rating 5.0/5

Linlin Z. Solo - Confirmed reviews ALL

Dear Linlin, Thank you for your wonderful review. We're delighted you enjoyed the peaceful location, beautiful water views, spacious and clean room, and the convenience of nearby restaurants, cafes, and parking. It's lovely to hear that our team helped make your stay welcoming and relaxing. We appreciate your kind words and look forward to welcoming you back to Mantra Ettalong Beach again soon. Kind regards, Mantra Ettalong Beach

Other web-users rate our hotel

  • 929 reviews 9.8/10 Location
  • 1,503 reviews 6.8/10 Room
  • 833 reviews 7.9/10 Service
  • 25 reviews 4.5/10 WiFi
  • 595 reviews 5.7/10 Comfort
  • 595 reviews 5.5/10 Cleanliness
  • 247 reviews 4.4/10 Vibe
  • 34 reviews 5.1/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Ettalong Hotels