Dear Moira, Thank you so much for your fantastic review, we are thrilled to hear our location was perfect for you with easy access to the club. We're delighted you found the room nice and clean, and the bed comfortable. Thank you for staying with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Guest, Thank you so much for your great review, we are delighted to hear our hotel was perfect for your night away, with a good location and friendly staff. Thank you for staying with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Marilyn, We were so delighted to hear the wonderful news about your new home on the Central Coast, congratulations to you and your husband on this exciting new chapter! It has been an absolute pleasure having you both stay with us over the years, and we have loved getting to know you as part of our ibis Styles family. While we will miss your regular visits, we are so happy for you both settling into your new home in such a beautiful area. Please know you are always welcome to pop in and say hello whenever you are passing by, we would love to stay in touch. Wishing you and your husband all the best in your new home and this new adventure. Sincerely, Aaron Ficyk General Manager

Dear Sandeep, Thank you for your letter and for taking the time to outline your concerns regarding your recent stay at Ibis Styles The Entrance. We sincerely apologise for the distress and inconvenience you experienced, including the moth activity, the dusty condition following your attempts to clear the issue, and the disruption involved in being moved rooms during your stay. We understand how unacceptable and stressful this would have been, and we take your feedback seriously. We also acknowledge your experience with the moths. During certain seasonal periods, Bogong moths may appear around properties along the NSW Coast—often at night—particularly following strong winds that can disrupt their usual migration path. While this is a natural occurrence and not a reflection of cleanliness, we agree that it is still not an outcome our guests should have to deal with, and we will continue to reinforce our room preparation and inspection procedures to reduce the likelihood of recurrence. We appreciate your comments regarding the receptionist on duty. We are pleased to hear that he responded quickly, assisted you directly in the room, and worked to secure an alternative despite the hotel being fully booked. Your comfort and safety are our priority, and we are grateful for the acknowledgement of his efforts. Following your feedback, we spoke with you directly over the weekend. As a gesture of goodwill and apology for the inconvenience caused—particularly relating to the room downgrade—we offered a $50 refund. At the time, you advised that you did not wish to accept compensation, and we noted that you were comfortable with how the matter was handled after our discussion and resolution steps. For any future bookings, we would welcome the opportunity to host you again. Please feel free to call us directly, and we will be happy to offer a discounted rate. Where upgrades are available, we will also do our best to assist. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide the standard of stay you expected. Sincerely, Aaron Ficyk General Manager

Dear Alexander, Thank you for your lovely feedback, we are so pleased to hear you found our hotel well located and your room comfortable during your stay. Thank you for choosing to stay with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear James, Thank you for your detailed feedback, we are delighted to hear you found our hotel clean, easy to access, well located, with free parking, and that you enjoyed a good sized clean room with a lovely view and quick Wi-Fi. We do apologise for the inconvenience with the TV, particularly the delay when switching channels and the difficulty with the HDMI connection. Please note our team is available 24 hours and always happy to assist with TV operations or any other in-room queries during your stay, so please don't hesitate to reach out next time. We will also pass this feedback on to our maintenance team to have it looked into further. Thank you again for staying with us, we hope to welcome you back for an even better experience next time. Sincerely, Aaron Ficyk General Manager

Dear Lakhdip, Thank you so much for your wonderful review, we are delighted to hear you had a pleasant stay with us, enjoyed our great location, and found our staff friendly and helpful throughout your time here. It is lovely to know you would be happy to visit again, we look forward to welcoming you back soon. Sincerely, Aaron Ficyk General Manager

Dear Cathy, Thank you so much for your wonderful review, and for staying with us for the third time. We truly appreciate your continued loyalty and are delighted to hear our staff have provided excellent service each time, making for a very happy and comfortable stay. Thank you for being such a valued guest, we look forward to welcoming you back again soon Sincerely, Aaron Ficyk General Manager

Dear Maddy, Thank you so much for your fantastic review, we are thrilled to hear you had a very good stay and found the room comfortable with lots of space, and that our staff were amazing. It's wonderful that our convenient location close to the beach and restaurants added to your experience. Thank you for choosing to stay with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Sandra, Thank you for taking the time to share your feedback, we are glad to hear you found the room comfortable. We would love to hear more about your stay and how we could improve to make your next visit even better. Please feel free to reach out to us directly with any comments or suggestions. We hope to welcome you back again soon and provide an even better experience. Sincerely, Aaron Ficyk General Manager

Dear Yvonne, Thank you so much for your lovely review, we are thrilled to hear you enjoyed our great position, found your room comfortable, and noticed how spotlessly clean everything was. Our housekeeping team will be delighted with your kind words. We hope to welcome you back again soon for another comfortable stay. Sincerely, Aaron Ficyk General Manager

Dear Andrew, Thank you for your honest feedback, we are glad to hear our team were excellent, helpful and accommodating during your stay, and that you enjoyed our great central location along with the good food and excellent entertainment on offer. We do take note of your comments regarding the room feeling a bit dated, and we appreciate you letting us know. We are pleased to share that our guest rooms have recently been refreshed with new paint, carpet and curtains, so we hope this is something you will notice and enjoy on your next stay with us. Thank you again for staying with us, we hope to welcome you back soon to experience the improvements firsthand. Sincerely, Aaron Ficyk General Manager

Dear Jiayong, Thank you for your thoughtful feedback, we are pleased to hear you enjoyed the warm welcome at check-in, our team always aims to start your stay off on the right note. We are sorry to hear about the confusion with your welcome drink voucher, and we completely understand how frustrating it must have been to spend time explaining a situation that should have been straightforward. Normally our members beverages are either given to guests at check-in, or we call ahead the day prior to confirm the reservation and arrange for the beverages to be placed in the room ready for your arrival, so it seems this step may have been missed in your case. You make a valid point about having a clearer way to track voucher redemption, such as scanning a QR code or unique number, and we will certainly raise this with our team as a way to improve consistency and avoid this kind of mix up in future. We appreciate you comparing this to your experience at other Accor properties, this kind of feedback genuinely helps us identify where we can do better and bring our processes more in line with what you would expect as a loyal Accor guest. Thank you again for taking the time to share this with us, we hope to welcome you back soon and ensure your next stay runs smoothly from start to finish. Sincerely, Aaron Ficyk General Manager

Dear Piotr, Thank you so much for your wonderful review, we are delighted to hear you had such a nice relaxing stay with us. It is great to know our pre-arrival call helped set things up perfectly, from confirming your arrival time to arranging your room upgrade and gift as one of our valued Accor ALL Platinum members, we always enjoy being able to personalise a stay in this way. We are so pleased you enjoyed your dinner and breakfast at the club next door, and that our team made you feel welcome throughout your visit. Knowing you found the rooms clean and comfortable means a great deal to us. Thank you for your continued loyalty, we truly value having guests like you and look forward to welcoming you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Leeanne, Thank you for your lovely feedback, we are so glad you enjoyed your stay and found it so convenient having the Diggers Club right next door for breakfast, lunch and dinner. It really is one of the best parts of staying with us, and as a guest you also receive a Diggers member discount on food and beverages during your visit. Thank you for staying with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Nadine, Thank you for your great review, we are so pleased to hear you found your stay comfortable, affordable and welcoming. It is wonderful to know we ticked all the right boxes for you. Thank you for staying with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Andrea, Thank you for taking the time to share your feedback, we are glad you found our staff lovely and the room well equipped for your stop over before a long drive. However, we are very sorry to hear your sleep was disturbed by another guest during the night, this is certainly not the experience we want for you. For your next visit, we can allocate a room without an interconnecting door for you. Please know our reception is available 24 hours a day, so if this happens again in future we do encourage you to give us a call directly at the time, our team are always happy to assist and address noise concerns as quickly as possible. We hope you will give us another chance to provide you with a more restful stay in future. Sincerely, Aaron Ficyk General Manager

Dear Liz, Thank you for your wonderful review, we are delighted to hear you had a great trip and found your stay comfortable, convenient and quiet, with friendly service from our team and a reasonable price to match. Thank you for staying with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Tim, Thank you for your great review, we are so pleased our location was perfect for your ukelele festival at the Diggers Club, and that you enjoyed a great bed and good shower during your stay. As an Eco Certified hotel, we do limit the amount of disposable items placed in rooms, however we have a range of amenities available at reception on request, including shower caps. Our team are available 24 hours a day, so please do not hesitate to ask and we will be happy to assist. Thank you for staying with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager