Dear Hayley, Thank you for your continued support and for taking the time to share your feedback with us. We're so pleased your arrival was welcoming and that our staff made a lovely impression once again. We appreciate you letting us know that the room felt tight for two adults and a teenager, we've made a note on your guest profile so we can better consider room configuration for your family going forward. For future stays, you might like to consider our Superior King & Sofa rooms, which are very spacious and feature both a king and a queen bed, perfect for a family needing extra room. We're also sorry to hear the included breakfast didn't meet the standard you've experienced with us previously. This is valuable feedback, and we'll be sure to pass your comments on to our team so we can look into this further. We're glad to see you've booked our Family Room for your upcoming stay, and we look forward to welcoming you and your family back this Saturday. Sincerely, Aaron Ficyk General Manager

Dear Jodie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience was seamless from check-in through to check-out, and that our team's amazing service stood out to you. It's also great to know you found your room both comfortable and clean, and that our location suited your needs perfectly. We'll be sure to pass on your kind feedback to the team — they'll be delighted to hear it. We look forward to welcoming you back again soon! Sincerely, Aaron Ficyk General Manager

Dear Keryn, Thank you for taking the time to share your feedback, and we're glad you found our location convenient for your stay. We'd also like to put your mind at ease regarding the connecting door. These doors are designed to lock on the other side, preventing access from either room, and this is checked daily by our supervising team as part of our standard procedures. We hope this reassures you of the security measures we have in place. We appreciate you taking the time to raise this, and we'd love the opportunity to welcome you back for another stay. Please don't hesitate to reach out to our team directly during your next visit — we're available 24 hours to assist with anything you may need. Thank you again for your feedback. Sincerely, Aaron Ficyk General Manager

Dear Garry, Thank you so much for your lovely review. We're delighted to hear you enjoyed a clean, comfortable room, and we're especially pleased that our staff left such a positive impression with their friendly, attentive service. We'll be sure to share your kind words with the team — it will mean a lot to them. We look forward to welcoming you back again soon. Sincerely, Aaron Ficyk General Manager

Dear T., Thank you so much for your fantastic 100-point review! We're thrilled to be your hotel of choice on the Central Coast, and it means a great deal to know that our warm welcome and professional, efficient service consistently meet your expectations as a business traveller. Your continued support and loyalty are truly appreciated, and we'll be sure to share your kind words with our team, who will be delighted to know their efforts make a real difference to your stays. We look forward to welcoming you back again very soon. Sincerely, Aaron Ficyk General Manager

Dear Richard, Thank you for your review, we are glad to hear you had a comfortable stay with us, even during your quick overnight visit. We hope to welcome you back again soon, perhaps next time for a little longer so you can enjoy more of what we have to offer. Sincerely, Aaron Ficyk General Manager

Dear Richard, Thank you so much for your fantastic review, we are delighted to hear our location and conveniences were exactly what you needed for your stay. It's wonderful to know we ticked all the boxes for you, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Mariea, Thank you for your lovely review, we are so pleased to hear you enjoyed our great location along with a clean and comfortable room. We will be sure to pass on your kind words to our reception team, they will be thrilled to know their friendly service made a difference to your stay. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Jeff, Thank you so much for your wonderful review, we always love seeing you back with us and are so pleased to hear you continue to enjoy your stays. It means so much to know our staff are exceptional in your eyes, we will be sure to share your kind words with the team. Thank you for making us your home away from home, we truly value your ongoing support and look forward to welcoming you again soon. Sincerely, Aaron Ficyk General Manager

Dear Rosalea, Thank you so much for your review, we are delighted to hear you had a pleasant stay with us once again. We truly appreciate your continued loyalty and for choosing to stay with us time and time again, it means a great deal to our team. Thank you for taking the time to share your feedback, we look forward to welcoming you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Christine, Thank you so much for your wonderful review and for the perfect score, we are thrilled to hear you found our location to be such a beautiful spot. It's also fantastic to know our team were so helpful during your stay, we will be sure to share your kind words with everyone here. Thank you for taking the time to share your experience, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Belinda, Thank you so much for your wonderful review and for the perfect score, we are thrilled to hear you found your stay relaxed, comfortable and quiet. We appreciate you taking the time to share your feedback, and we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Andrew, Thank you so much for your wonderful review, we are thrilled to hear you had such a relaxing stay with us. It's fantastic to know our team were helpful, polite, and accommodating to everything you needed, this is exactly the experience we strive to provide for all our guests. We are absolutely delighted to hear you will be back same time next year, we truly look forward to welcoming you again. Sincerely, Aaron Ficyk General Manager

Dear Kirk, Thank you so much for your wonderful review and for being a valued return customer, we truly appreciate your continued support. We are delighted to hear you consistently enjoy our excellent customer service, quality rooms, great pricing, and the restaurant facilities on offer. Feedback like yours means so much to us and reflects exactly what we strive to deliver for all our guests. Thank you again for your loyalty, we look forward to welcoming you back for many more stays to come. Sincerely, Aaron Ficyk General Manager

Dear Will, Thank you so much for sharing such a wonderful review, we are thrilled to hear you found us accommodating, well located, and with plenty of parking for your company vehicles. What a lovely moment to read about your late arrival, we are so glad our team member took the time to welcome you warmly and offer you a drink after such a long day of driving. Little touches like this are exactly what we strive for, and we will be sure to pass on your kind words to our front desk team. Thank you for choosing to stay with us, we look forward to welcoming you back again very soon. Sincerely, Aaron Ficyk General Manager

Dear Shirley-Anne, Thank you so much for your wonderful review, we are delighted to hear you found your stay comfortable and well located. We will be sure to pass on your kind words to our team, it means a lot to hear they were terrific, helpful, and professional throughout your stay. Thank you again for taking the time to share your experience, we hope to welcome you back again soon Sincerely, Aaron Ficyk General Manager

Dear Edgar, Thank you so much for your lovely review, we are so glad to hear you enjoyed your stay with us. Thank you for staying with us, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Freda, Thank you so much for your fantastic review, we are thrilled to hear you enjoyed the great atmosphere, our well located position, and found your room spotless. It is also wonderful to know you found us well priced with friendly staff, and that our connection to Diggers Club made dining during your stay so convenient. As a hotel guest, you are welcome to take advantage of the Diggers member discount on food and beverages, which many of our guests find to be a great perk. Thank you again for your kind words, we hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Guest, Thank you so much for your kind words, we are so pleased to hear you enjoyed our convenient location close to The Entrance and found our team friendly and welcoming throughout your stay. It is lovely to know the room ticked all the boxes too, from the fridge to the extra touches like the iron and ironing board, we always aim to make our guests' stays as comfortable and convenient as possible. Thank you again for sharing your experience, we hope to welcome you back for another lovely stay very soon. Sincerely, Aaron Ficyk General Manager