Dear Vincenzo, Thank you so much for the fantastic review and perfect score, we are absolutely delighted to hear we impressed you from the moment you walked in right through to your room. It means so much to us that you choose to stay with us every time you visit Long Jetty, having guests like you return again and again is what we love most about this job. We cannot wait to welcome you back for your next visit. Sincerely, Aaron Ficyk General Manager

Dear Sian, Thank you for taking the time to share your feedback, and please accept our sincere apologies for what you encountered with the toilet in your room. This absolutely should not have happened, and we are truly sorry that your husband had to deal with this himself rather than being able to relax after your journey, that is not the standard of cleanliness we expect or aim to deliver for our guests. Please be assured this is a rare and isolated occurrence, and certainly not reflective of our usual housekeeping standards. We have raised this directly with our housekeeping team to ensure far more thorough checks are carried out before every check in, your feedback is taken very seriously and will help us improve. We are glad the location worked well for your running event and that the late checkout gave you the chance to freshen up before heading off, but we know this does not make up for the experience you described. Should you find yourselves back in the area for a future event, we would love the opportunity to have you stay with us again and show you the experience you deserve, please do reach out to us directly beforehand so we can personally ensure your room is perfect. Sincerely, Aaron Ficyk General Manager

Dear Barbara, Thank you so much for the wonderful review! We are absolutely thrilled to hear you received such a fantastic greeting on arrival, and that our staff made such a positive impression on you. Comments like this truly mean the world to our team. We hope to welcome you back again soon for another fantastic stay. Sincerely, Aaron Ficyk General Manager

Dear Phil, Thank you so much for the perfect score! We are delighted to hear our staff made your stay easy and enjoyable, and that you appreciated our great location. It is also wonderful to know you found our rooms clean and enjoyed the bar located on level 2. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Denise, Thank you for taking the time to share your feedback. We are so sorry to hear about the issues you experienced during your stay, particularly the stained doona, which absolutely should not have occurred, and we sincerely apologise for this. We have addressed this with our housekeeping team to ensure our cleaning standards are strengthened going forward. We are also sorry to hear about the lack of tea bags and insufficient milk in your room, our reception is available 24 hours a day and always happy to restock these items promptly, please do not hesitate to call through if this happens again. Regarding the bed firmness, our rooms feature custom made Ibis Sweet beds with a plush topper on the mattress, designed to provide extra comfort, however we understand mattress preference can be quite personal, and we appreciate you sharing your experience with us. We really do value your feedback, and if you are ever staying with us again, please feel free to call us directly beforehand so we can ensure your room is properly prepared and any concerns are addressed immediately. We would love the opportunity to restore your confidence in us. Sincerely, Aaron Ficyk General Manager

Dear Warren, Thank you for the great review! We are so pleased you enjoyed a quiet room with views of the lake and jetty, and that our staff were helpful with a friendly attitude throughout your stay. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Anna M., Thank you so much for the perfect score! We are delighted to hear you found the room pretty and well maintained, enjoyed the comfortable bed and good breakfast, and that our staff were nice, friendly, and happy. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Sharon, Thank you for the great review! We are so pleased to hear you found the hotel well located and comfortable, close to great club food, central entertainment and cafes. It means a lot to know we are your preferred accommodation in the area to catch up with family and relax. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Derek, Thank you so much for the great review, and for being such a loyal guest of ours whenever you visit family on the coast. We truly appreciate your continued support. It is wonderful to hear our staff are always friendly and helpful, and that you find the hotel always clean. We hope to welcome you back again very soon. Sincerely, Aaron Ficyk General Manager

Dear Philip, Thank you for the great review! We are so pleased to hear you enjoyed your 5 night stay with us while catching up with friends on the Central Coast. It is wonderful to know the location was excellent, the room had everything you needed, and our staff were great. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Viola, Thank you for the excellent review! We are so pleased to hear you found the room nice with a comfortable bed, and enjoyed the easy access to the Diggers Club for meals and entertainment. All our guests do receive a Diggers member discount on food and beverages during their stay. For your next stay, we do have Superior rooms available with full and partial lake views if you would like to upgrade for a better outlook. Sincerely, Aaron Ficyk General Manager

Dear Despina, Thank you so much for the perfect score! We are delighted to hear you really enjoyed your stay, found it fantastic and comfortable, with easy access to the club for meals and drinks. All our guests do receive a Diggers member discount on food and beverages during their stay. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Paula, Thank you so much for the perfect score! We are delighted to hear you found your stay very comfortable and convenient, and that it was a great place to stay. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Bill, Thank you so much for the great review, and for being such a loyal regular guest of ours. We truly appreciate your continued support and for always choosing to stay with us when you are in town. It is wonderful to hear Wayne and the team always make you feel welcome, we will be sure to pass on your kind words to him. We hope to welcome you back again very soon. Sincerely, Aaron Ficyk General Manager

Dear Adrian, Thank you for your review, we are glad to hear you found everything amazing overall. We do apologise for the hair strands found on the sheet and near the bathroom, this is certainly not the standard we aim for and we will be addressing this with our housekeeping team right away. Should you stay with us again, please do not hesitate to call us directly so we can ensure your room is exactly as it should be. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Amie, Thank you so much for the wonderful review and perfect score! We are delighted to hear you found the beds comfy, the rooms spacious and very clean, and that you enjoyed a great breakfast along with our convenient location near The Entrance. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear David, Thank you for the great review! We are so glad to hear it is always A. nice experience staying with us. We hope to welcome you back again soon. Sincerely, Aaron Ficyk General Manager

Dear Rodney, Thank you for your honest and thoughtful review, we are so glad you were happy overall with your stay. It really means a lot to hear that you choose Ibis time and time again, knowing what to expect and trusting that any issues will be sorted out quickly. We are especially pleased to hear such kind words about our cleaning team, they truly do go above and beyond, and we will make sure they know how much their friendliness and helpfulness was appreciated. We would love the opportunity to make your next stay a full ten out of ten, so please do not hesitate to let us know if anything comes up during your visit, we are always here to help. Thank you again for your continued support, we hope to welcome you back soon. Sincerely, Aaron Ficyk General Manager

Dear Jordanka, Thank you for your feedback, we appreciate you sharing your experience with us. Glad to hear everything else about your stay was great. We are sorry to hear breakfast did not live up to expectations, and we appreciate you letting us know. We will be sure to pass this on to the team so we can look into ways to improve. We hope to welcome you back again soon and provide an even better experience all round. Sincerely, Aaron Ficyk General Manager