Mercure Kooindah Waters Central Coast 4 stars

Great apartment, plenty of room, comfortable beds, lovely view of the golf course.

Friendly staff clean comfy room

We visited with another couple to celebrate a special birthday and wedding anniversary. The rooms were clean but I found the bed uncomfortable. I felt that the hotel required a little more of a freshen up with painting and there were lots of cobwebs on the balcony.

We organised this stay to be able to relax, enjoy the environment and we were not disappointed.

There is little change from year to year. New COVID measures were handled OK though I would have thought the allowance for buffet breakfasts should have been refunded and a la carte be chargeable as per menu pricing. Breakfast service was extremely slow especially considering reduced numbers. The rooms in the main building don’t appear to have been renovated in the last 10 years. There were painted patches in the hallway. The bed mattresses are generally hard and the pillows old. The was no tv signal for channel 2 & 10 or their associated digital channels. The bedside clock had not been adjusted for DST. Generally undercover parking is available though this facility was blocked fro this stay.

when we arrived the lady at reception rudely told us to wait as she was too busy to welcome us. Room configuration for our kids was not confirmed upon check-in, had to ask for pool key and had to ask about other details instead of being advised. Our 2 bedroom apartment was run down and needed maintenance, toilet woudnt flush, lights didnt work, had to hold kitchen tap lever up for it to work etc. Went to dinner first night, service was terrible, have gf child and was told we could have this then told we cant then advised she would have a gf roll which was just toast, she was dissapointed. Meals came out for kids an hour before ours didnt eat together said this to waitress she just mumbled something and left us, didnt clear the table of our entree, or ask us if we want more drinks as our empty glasses sat at the table and didnt ask if we wanted to order desert. She never came back to us. I told this to gentleman when we paid bill he didnt charge us for side that my kids were supposed to share with us. This is an expensive highly rated restaurant and paid for service that was not there. We would have spent more money ordering more drinks and desert that was not offered, we just wanted to leave. The next night started off better had own waiter whom i complained to previous night provided better service to us and small teddies for my little girls welcomed the girls. But then I spat out a piece of plastic in my pasta then another i should have stopped there when I spat out a third large piece of plastic. Could not believe it, waitor was surprised, i felt like crying. I felt sick and didnt sleep for hours worried i was going to wake up with a sore tummy, i didnt know if Id swallowed any. He didnt charge us for our meals and another night without desert that I promised my crying upset kids when I told them we just had to go again. We checked out, the lady didnt provide a statement for us of charges just told us how much to pay. ASked for statement that should just be provided as part of the checking out process and she huffed when having to cancel the eftpos transaction. Im not making payment until im happy with the bill like any other person. Didnt ask how stay was, didnt smile. She pushed out a have a good weekend to us as we walked away as if all the staff had been saying we were the bad ones. It felt terrible. Noone can get out much at the moment or go os and, we were looking forward to this stay locally (in nsw) with our kids and I think back and it just puts a bad taste in my mouth, and i want to fly away. Will not come back. Also we are QFF and ACCOR customers.

This was the 4th or 5th visit for my group of 24 I found communication difficult Breakfast on our first day was disappointing Several of my group missed breakfast despite ordering and waiting an hour

This was a really nice place to stay, nice and modern, spacious rooms and a great golf course

Beautiful location. However most facilities closed not much to do other then golf. Bath room not very clean. Given covid times.

We have stayed at Kooindah Waters a few times now. It's always a pleasant stay. Rooms are spacious and quiet

Check in was fantastic (thanks Jodie) room was perfect .. and the location was so amazing...

Spacious room, good restaurant and golf course. Location bit hard to find on our GPS taking us to the back of the golf course which was locked up! Address should mention Pollock Avenue and not just Kooindah boulevard.

We had a thoroughly great time from checking in to playing 2 rounds of golf. Rooms were clean and comfortable and dinners at the restaurant were good. We will definitely come back again. Only feedback I would give is that it would be nice to have a warm toastie option in the mornings. We had to get coffee at the restaurant and then a sandwich at the pro shop. A little kiosk by the pro shop for all light snack options would be fabulous.

Firstly I think that the majority of your staff are friendly and make an excellent effort to satisfy guests requirements. Lucy in Food and Beverage areas, dinner particularly was outstanding and showed genuine interest in your offerings, but lacked support. I'd offer her a job tomorrow if I was in the industry. However, the overall experience fell short of expectations largely in terms of what appeared to me me to be a shortage of staff cooking and serving meals particularly breakfast which was very poor in terms of timing, presentation and quality. The rooms continue to look tired and didn't smell fresh. A lot of damage on front doors!

We were working locally overnight in the area for a couple of nights & needed to rest during the day. The rooms were very quiet & comfortable.