Mercure Kooindah Waters Central Coast 4 stars

Excellent the weather was mild couldn’t use the pool but apartment was lovely

The whole stay was somewhat underwhelming. Little to no interest in assisting us at check-in and check-out. It felt like we were checking in to a holiday park, where we were shown the map and pointed in the direction. The rooms and facilities are a little dated by today's standards for a 4-Star property. Our dinner at the restaurant was superb and the surroundings are pleasant being set amongst the golf course.

great

Nice hotel, friendly staff. My room 221 had a funny smell which i realised was a mouldy smell coming from the laundry once i opened the door. A lady called Cheryl stood out and was the most friendliest loveliest lady, she was working in the breakfast buffet.

Resaption staff is very kind help full thank you But Room services it’s not good shampoo it’s not enough towel problem and cleaning not very well. Its not working spa I want to work it because hotel fare a way beaches we need spa and pool pool it’s okay but spa never work Thank you

Thanks for the upgrade to a 3 bedroom apartment ! Everything was clean and well appointed, as usual at Kooindah Waters. We swam each day, using both the pools which were well maintained but definitely lacked enough lounge chairs. Terrific breakfast. Thank you so much for providing a Childrens' Play Room with toys and videos. Friendly staff - Will definitely come back.

Excellent on every level, but the addition of fly screens would have been excellent. With a pet, they love to smell and hear whats going on outside and for me I prefer fresh air in the evening. In the pet friendly room fly screens on either the windows or large glass door(s) would improve the expeience to 10/10. But we will be back next year with or without fly screens :)

Love staying at kooindah very friendly and excellent staff very comfortable rooms fabulous restaurant great food would never stay anywhere else when we visit the central coast

The whole stay was somewhat underwhelming. Little to no interest in assisting us at check-in and check-out. It felt like we were checking in to a holiday park, where we were shown the map and pointed in the direction. The rooms and facilities are a little dated by today's standards for a 4-Star property. Our dinner at the restaurant was superb and the surroundings are pleasant being set amongst the golf course.

Had a very large one bedroom suite but room was not well maintained with numerous issues. Stayed two nights but on the first night the a/c stopped working and the room overheated meaning we got no sleep. Facilities such as the spa and sauna room were out of action for “maintenance” ! Cracks in walls and ceilings, dirty filthy deck, loose curtains etc. Outdoor pool ok but had a ring of scum around tide line like it had never been cleaned. The only bit that impressed us was the restaurant food but then we discovered they didn’t stock desert wine to have with cheese which was a bit unusual for a hotel. I have numerous photos and would be happy to share these if Accor get in touch with me to discuss.

I went to Mercure Kooindah Waters between Christmas and New Year eve with my family and friend's family. We were there with our kids, all loved the outdoor pool, played some tennis as well. Amazing place to have a family holiday. Cleanliness was great, breakfast was great. My only comment on breakfast was, the fruits were not fresh.

Room - perfect Amenities - perfect Breakfast - good Dinner - not satisfactory meal undercooked and late not a lot of choice. Restuarant fairly empty considering the accommodation completely full.

We enjoyed our night at Kooindah Mercure. We were upgraded to a room overlooking the golf course, having once worked in the motel environment my only problem was that the bathroom needs some cleaning in the shower and the balcony outside also needs attention. Other than that our stay was good.

After a couple hours of being in the hotel room we noticed the toilet flush wasn’t working. I contacted the front desk and went down to reception, however, there was no one there. My partner and I decided to head out and discuss this matter once we returned. Once we returned we brought it up with the staff member who advised us that the maintenance staff had left for the day which was an inconvenience from our end because maintenance was still available when we were attempting to contact reception when we initially noticed the matter. Although the staff member apologised, they just seemed uninterested in ensuring our first night was comfortable and advised us that we would have to take the lift down to the public bathroom. So throughout the night we would continuously have to inconveniently use a public bathroom. We tried to brush it off and enjoy the stay as we were there for 3 nights. Of course once we returned to our room, we came across cockroaches in our bathroom which made it difficult for us to enjoy. The following morning I spoke with reception and expressed my disappointment of how inconvenient it was as well as the insects in our bathroom. I understand these things occur, however, I had hoped the supervisor would have wanted our remainder stay to be enjoyable and offer some sort of compensation for the inconvenience of having to use a public bathroom on our first stay. Even possibly reducing the price for the first night considering it was over the new year period and prices are higher. Unfortunately that was not the case and we felt our stay was not very valuable to ensure customer return considering this is meant to be a 4.5 star rating hotel. We didn’t feel the rating was accurate and we have been very well taken care of at lower star rating hotels before. The hotel is at a nice location and the facilities were available, except for sauna and spa. They were both unavailable and not operating. Rooms are tidy and standard, we were placed right next to the lift and our couch was not comfortable. The middle part of the couch was broken so we kept sinking into the sofa. Overall stay I would give it a 6 out of 10.

it was comfortable and relaxing