Mercure Kooindah Waters Central Coast 4 stars

Customer review rating (ALL Rating) 4.4/5 961 reviews

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40 Kooindah Boulevard, 2259 WYONG, Australia

Description

Hotel extras

  • Championship golf course, indoor & outdoor pools, tennis court, gym, and kids' playground

  • Rooms with private balcony are available on request

  • Meeting rooms & events facilities

  • Complimentary on-site parking

  • King Rooms and 1, 2, & 3 bedroom apartments available

Our accommodation(s)

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Hotel location

Mercure Kooindah Waters Central Coast

40 Kooindah Boulevard
2259 WYONG
Australia

GPS:-33.282806, 151.440582

Telephone
Fax +61 2 4355 5700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

KARINYAS RESTAURANT

Karinyas has modern cuisine, featuring fresh local produce through its seasonal a la carte menus. The restaurant is open daily for all meals.Overlooking the picturesque golf course, it has an extensive wine list which including wines from local wineries.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  961 reviews

Customer review rating 5.0/5

Shivaun W. Families - Confirmed reviews ALL

We stayed in one of the three bedroom apartments for three nights. There were four adults and one child in our party, the room had everything we needed. Lots of space, & our view of the golf course was great. Only note is the rooms aren’t serviced, this only being a problem as rubbish for our large party accumulated over the days, and there is no furniture on the upstairs balcony which I thought was strange because there are stunning views from up there but no where to sit and enjoy them. Overall though, stunning views, amazing staff, large accomodating rooms, we will definitely stay again in future if family events bring us back to the area.

Dear Shivaun, Thank you for taking the time to share your experience at Mercure Kooindah Waters Central Coast. We are delighted to hear that you found our three-bedroom apartments to be spacious and well-equipped for your party's needs. It is wonderful to know that the stunning views of the golf course added to your enjoyment of the stay. We appreciate your feedback regarding the service of the rooms. As per our hotel policy, rooms are not routinely serviced during stays under 5 nights. We understand that this may lead to accumulation of rubbish for larger groups, and we encourage guests to reach out to our staff for assistance during their stay. Your observation about the absence of furniture on the upstairs balcony has been noted. We recognize how important it is to have a comfortable space to enjoy the views. We are grateful for your kind comments about our staff and your intention to return for future family events. Kind Regards, Tim - Assistant Manager

Customer review rating 3.0/5

Kathy H. Business - Confirmed reviews ALL

We had a 5 night stay. We were lucky to get a 1 bedroom apartment which is roomy. We however were not lucky that the dishwasher and the washing machine both did not work. A phone call and the maintenance team were there in next to no time and had the washing machine replaced the next day. Dishwasher out of action for full stay. The rooms are clean but starting to show their age. The staff were all good. The only thing that I am unhappy about is the policies that Accor have implemented at some of the sites and now appears to be common. Do not use the environment as a reason to charge the same room rate each night and NOT service the room unless an additional fee is paid. It is really quite ridiculus that if I stay 1 night I pay the same room rate each night as I did for staying 5 nights yet I have to pay more to get the room serviced! You say it is for the environment but it appears that as long as extra payment is made you really dont care?? If 5 different people came each night the room would have been fully serviced each day. Same room rate. We had a 'full service' on our 3rd night at no charge. We normally stay in hotels for work and the best part is coming back to a clean and tidy room after a long day. You changed the Accor PLUS free night so that now we have to stay 2 - pay 1 and get 1 free which just makes it harder to use. It use to be our special 1 night out a year. With all the charges and extras that you would normally just expect to be included in a hotel of this type I am really rethinking my loyalty as an Accor PLUS member. I will not renew next year after 10+ years of loyalty.

Dear Kathy, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. I am pleased to hear you enjoyed the spacious one-bedroom apartment and that our maintenance and hotel teams were able to respond quickly when the washing machine issue was reported. That said, I do sincerely apologise that the dishwasher remained out of service throughout your stay. I understand how disappointing and inconvenient this would have been during a longer visit, particularly when staying in apartment-style accommodation designed for guest comfort and convenience. I also appreciate your honest comments regarding the condition of the rooms. We are continuing to make upgrades and improvements across the property progressively, and feedback such as yours is valuable in helping us prioritise these works. Regarding stayover servicing, I completely understand your frustration and appreciate you sharing your perspective. Our servicing policy forms part of Accor’s broader sustainability initiatives, with full services provided on extended stays unless additional servicing is requested. However, I do understand that many guests still value returning to a refreshed room each day, especially during work or longer stays, and I will ensure your comments are shared with the relevant teams. I am sorry to hear your recent experiences have left you reconsidering your loyalty as an Accor Plus member, particularly as a returning guest who has clearly supported the brand over time. We genuinely do value your membership and your feedback, and I do hope we may have the opportunity to welcome you back again in the future and provide a smoother experience. Kind Regards, Tim - Assistant Manager

Customer review rating 4.0/5

Anthony S. Business - Confirmed reviews ALL

Short stay, unable to fully enjoy facilities

Dear Anthony, Thank you for your positive feedback. We appreciate your understanding regarding the limited time to enjoy our facilities during your short stay. We look forward to welcoming you back for a longer visit in the future. Kind Regards, Tim - Assistant Manager

Customer review rating 5.0/5

Julie B. Business - Confirmed reviews ALL

I stayed at the Mercure Kooindah Waters Central Coast for an overnight work related trip. I found the facilities to be good, staff were friendly and the room I was allocated was very comfortable. We did find it a bit strange that the restaurant was supposedly booked out but a lot of tables remained vacant. We ate that night in the bar area, and the food and service were both very good, so it turned out to be fine. I used the gym the next morning and it was quite good too. A great location for a work trip.

Dear Julie, Thank you for your positive feedback regarding your recent stay at Mercure Kooindah Waters Central Coast. We are delighted to hear that you found the facilities satisfactory and that our staff provided a warm and friendly service. Your comfort is a priority, and we are pleased that your room met your expectations. We appreciate your observations regarding the restaurant reservations. While we strive to manage our dining capacity effectively, we understand how this may have appeared. We are glad to know that you enjoyed your meal in the bar area and that the service was commendable. It is also wonderful to hear that you found the gym to your liking. Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Tim - Assistant Manager

Customer review rating 4.5/5

Barbara A. B. P. Friends - Confirmed reviews ALL

Enjoyable a. will look forward to staying again.

Dear Barbara a. B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your time with us a. found our staff to be friendly a. professional. We look forward to welcoming you back in the future. Kind Regards, Tim - Assistant Manager

Other web-users rate our hotel

  • 130 reviews 9.4/10 Location
  • 566 reviews 7.1/10 Room
  • 548 reviews 8.6/10 Service
  • 286 reviews 7/10 Food
  • 222 reviews 5.7/10 Cleanliness
  • 141 reviews 7.2/10 Breakfast

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