Mercure Kooindah Waters Central Coast 4 stars

The rooms were comfortable and well appointed but the cost of the room was such that basics like WiFi should have been included. Quite surprised that it wasn't. Likewise, the movies were VERY expensive to rent - double the cost of renting on foxtel. I think these kind of amenities should be included in a resort of this calibre.

Had a very nice stay. Room was lovely with awesome view. All staff were very friendly and efficient day and night and food was excellent.

Friendly reception, and lovely views from our room. Complimentary wine and chocolate because of anniversary celebration was and unexpected, and very nice surprise. Rooms we big and comfy. Loved the addition of the vending machines which were convenient and reasonably priced. Restaurant downstairs was good. Menu wasn't extensive but the food and service was excellent. Only tiny issue was bedroom had some paint peeling but that did not distract from a very lovely stay

I have a 18month old child and this was our first night away with her. I had rang to ask was the indoor pool heated I was told it was. The pool is separate from the hotel and the apartments which makes no sense at all they should have dry cover access. The pool was so cold we didn’t stay long, the dressing rooms were closed so I couldn’t bring my child in for a warm shower after being in the cold swimming pool which I don’t understand how the virus doesn’t effect people sharing a pool but it can an individual in a shower and there is no cover preventing the rain getting on the play area outside which makes the wood slippy and she fell while trying to play on it. This may all sound very petty but when you are looking for a child friendly hotel and then there’s nothing you can do with the child when it’s raining it makes for a total waste of money. There’s no games room or indoor play area. Nothing. Also dinner starting at 6 was a little late but Gloria our waitress and the food made it a wonderful experience and we were so grateful for Gloria as she was so thoughtful and knew her menu very well. We were disappointed that the beautiful menu we seen online wasn’t available and were not informed of this prior to arrival however the food was fantastic both for dinner and breakfast. The apartment was a wonderful size, very clean and the beds were very comfortable. A couch would be better then the rock hard chairs but it was lovely. Overall I wouldn’t recommend it to any families due to the cold swimming pool detached from the main buildings and it not being a very child friendly hotel as unless it’s nice outside you can’t do anything else and if it is beautiful outside I would be more inclined to go for a more coastal location. Thank you Gloria and Chefs for making it an enjoyable time though

I have stayed in the hotel for work but never as a guest doing my own thing. So the time was right...now. From a very hectic week to a nice relaxing two nights stay was just what I needed to reset. Loved the gym, indoor pool and sauna. I have eaten in the restaurant in the past and love the buffet breakfast. As an ex employee in the hospitality industry its always nice to "come home" and just appreciate what I once took for granted. During this uncertain time life is forever changed but one thing that is certain is your establishment is amazing. I don't play golf but appreciate the beautiful surrounds of the property. Front office staff were professional and excellent.