Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 1,262 reviews

Pullman Magenta Shores Resort - Image 1
Pullman Magenta Shores Resort - Image 2
Pullman Magenta Shores Resort - Image 3
Pullman Magenta Shores Resort - Image 4

Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,262 reviews

Customer review rating 0.5/5

Soojung H. Families - Confirmed reviews ALL

Dear Soojung, Thank you for taking the time to share your feedback regarding your recent stay in Room 1303 from 10–12 July. Please again accept our sincere apologies for the issues you experienced during your stay. We are very disappointed to learn that the cleanliness of your room, the presence of ants and the internet connectivity left you feeling underwhelmed from your previous experience. This is certainly not the experience we want any of our guests to have, particularly a returning guest who chose to book directly with us based on a previous positive stay. We appreciate you bringing these matters to our attention and for providing the photos and videos to assist with our investigation. Your feedback has been shared with our Management Team so that the concerns can be thoroughly investigated and appropriate corrective action taken. As a gesture of good will you would have now received the processed refund of 50% of your accommodation charges in the amount of $551.00 and the additional Accor Points. We hope this demonstrates our commitment to making amends for your disappointing experience. We genuinely value your loyalty and hope you will consider giving us another opportunity to restore your confidence in Pullman Magenta Shores Resort. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 3.5/5

Belinda W. Families - Confirmed reviews ALL

Dear Belinda, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your observations as they help us improve our services and facilities. We apologise for the inconvenience you experienced due to the absence of a phone in your villa and the outdated room service information. We strive to provide clear and accurate communication to our guests and will take your comments into consideration for future improvements. Regarding the maintenance issues you mentioned, including the peeling paint at the indoor pool, we acknowledge the importance of maintaining a pristine environment for our guests and will review your concerns with the building Manager. We are pleased to hear that you and your children enjoyed the pizza night and the buffet breakfast, which are highlights of our dining offerings. Thank you once again for your valuable feedback and we hope to welcome you back in the future. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 2.0/5

Colin S. Couples - Confirmed reviews ALL

Dear Colin, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologise for the aspects of your experience that did not meet your expectations. Your comments about the condition of the villa and the parking arrangements have been noted, as we strive to maintain high standards in our accommodations and ensure transparency about our facilities. We also appreciate your acknowledgment of the Teams efforts in resolving the billing issue, although we regret any inconvenience caused by staffing levels at the Swallows Bar. Your insights are valuable to us and we do hope you will allow us the opportunity to welcome you back again soon. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 2.0/5

Clement F. Families - Confirmed reviews ALL

Dear Clement, Thank you for sharing your experience with us. We regret to learn that the condition of the appliances and the service provided did not meet your expectations. Our team strives to deliver excellent customer service and it is concerning to hear about your interactions with reception. We appreciate your feedback on the utensils and dryer, as it will help us improve our services. Your experience is important to us and we hope to regain your trust in the future. Thank you again for spending your special occasion with us and we do hope to welcome you back again soon. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 4.5/5

Titto J. Families - Confirmed reviews ALL

Dear Titto, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your complimentary upgrade and found your experience comfortable. Your appreciation is greatly valued and we look forward to welcoming you back. Kind regards, Rebecca Pullman Magenta Shores Resort

Other web-users rate our hotel

  • 303 reviews 8.8/10 Location
  • 972 reviews 5/10 Room
  • 720 reviews 6.6/10 Service
  • 44 reviews 0.5/10 WiFi
  • 405 reviews 2.6/10 Cleanliness
  • 401 reviews 5.4/10 Food
  • 327 reviews 5.7/10 Comfort
  • 208 reviews 5.8/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Magenta Hotels