My wife and I stayed at Magenta Shores Resort for three nights. On two of the days we played golf on a very challenging but thoroughly enjoyable golf course. Our room was excellent and in a great accessible location and the staff at the resort were very helpful and friendly. The only suggestion I can make is about Barrett’s Restaurant. Whilst the food was excellent the Restaurant itself lacks atmosphere.

I had a wonderful time, restful, enjoying the facilities and surrounding reach in outdoor activities. Excellent service, very friendly team of professionals always eager to help. Great location, great accomodation.

Loved the stay as usual with magenta shores. Staff were lovely especially Mel and Lucy from the restaurant. It was a busy night on the 30th and got very busy. We understood the wait times and did their very best to accommodate us in every way. We hope you guys recover and are safe and well. The only downfall of the entire trip was the villa itself wasn't maintained very well with blinds being ripped, the aircon wasn't working most if the time, bathroom racks and holders were falling apart. Outdoor area seating was not clean and only 3 chairs for for seating. Having stayed here multiple times it wasn't the best but still enjoyable because of the staff going out of their way to make us feel welcome. Thank you pullman magenta hope to be back sometime in the future. Raymond.

The place was nice love everything the only think a could felt was the food at the restaurant took over a hour to come to us ( I think there where short staff from Covid )

Villas's decor and finish are totally out of date, and need a refurbishment. We opened one storage door under the stairs and the door was broken, webs all over the place inside that storage. Furniture and carpet were so old and dirty, stank, stained at so many places. To use the sofas we had to put a throw blanket from the bedroom. The bedside light was for show only, you couldn't turn it on. bedroom ceiling lighting made noise all night, couldn't sleep. Aircon made so much noise. Lights kept fluctuating for the entire stay. No lifeguard was monitoring at the pool, people were smoking next to the kid's pool so much, how can that be allowed, just because some people are happy with passive smoking in front of their children does not mean that's a universal thing. A score of 2 is only for the location and the room service, the staff was really courteous and made us feel at home. Overall experience nowhere close to 5 stars as advertised on the website, please do not mislead. It's better not to operate if you cant do it the right way.

Good is great, but breakfast is every day the same. We paid for a luxury room with a balcony and didn’t get a balcony at all. Stains on the carpet, small room, 8$ water bottles, service forgotten our order and we waited for 2 hours to have dinner delivered one night. Heated pool is not available. Movies on the tb did not work. The promised king bed was nothing but two double beds put together, what’s shocking to me! Pool bar didn’t open for many days due to “staff shortage”. At least we have been heard in some of our points but still doesn’t make it right. If you have the expectation of having what you pay for, please reconsider.

If there is something against is doing the stairs to go in the living room

Everything we asked for was how I would sum up this resort. The facilities were great the villa was excellent and the staff wonderful they could not do enough to help you. The Golf course and the Pool both had heaps of use. We also had Spa treatments and used the Restaurant on a few occasions..

The staff is so lovely and helpful. Was a little disappointed with the gold status of the accor membership, didn't feel it granted any more than being silver last year. Can totally understand the covid situation and I'm so grateful the hotel was still open, yet there were some restrictions and sudden impacts (restaurant closed for dinner, bar closed to sit for drinks) took away some holiday experiences. Room wasn't the best (considering the gold membership). Overall, I would return but hope for some small tweaks, to warrant being a gold member

All good but think the wifi should have been free

Accommodation very comfortable. Love the dining room overlooking the golf course. Breakfast was not as good as previous stay. I was disappointed that pizzas were not available.

It exceeded our expectations with the exception of a few expired toiletries and no pool towel in our villa. My kids love the lagoon pool, but not the rock pool. Hoping for more options from the kids menu for breakfast and dinner. And hope they improve the rock pool given the beach is unswimmable.

We booked for a special occasion get together with our family (40th wedding anniversary on the day we arrived). We were supposed to have a villa with the golf course view, garage & parking space. Unfortunately, that was not what we arrived to and we believed we were allocated the wrong villa. On arrival at the villa, we contacted reception who could not provide an explanation and seemed disinterested in assisting. I understand that perhaps losing experienced staff due to Covid closures and the subsequent staff shortages play a part in this as some staff members seem to be lacking experience in customer service or knowledge about the resort in general. As our other family members were due to arrive quite late in the evening, we had to unpack and prepare for their arrival even though we believed there had been a mistake made. It is important to mention that we actually phoned earlier in the day, prior to arrival, to ensure that the villa had a garage as we had a baby in the group. With rain forecast for most of the week we wanted undercover access to the car. We finally managed to obtain an answer to the issue a few days into our stay, (only after enquiring several times) that an error was made in the villa number we were allocated. We were advised that our room number was 'transposed' accidentally by admin staff which resulted in having a villa without the garage and no view of the golf course. Not having the garage was really disappointing and inconvenient considering the rain and storms that week which were severe enough to result in a blackout in the resort and surrounding areas. Also, we specifically requested the course view as 3 in the group are keen golfers. Both of the issues may have been resolved immediately if staff could have checked more thoroughly when we initially contacted reception and prior to unpacking. During our stay, we had also requested assistance with the air conditioning and someone from maintenance to visit with WD40 (or similar) to alleviate the very noisy, squeaky doors (including the laundry/toilet door and fridge door) which was particularly loud and annoying and could have been easily fixed in a few minutes. No one ever came to assist. I would think that under normal circumstances the cleaning staff would report these issues to maintenance in between the bookings (including light bulbs that need replacing). The other area of concern is what is included in the kitchen. With a small child/children you can't always go to a restaurant easily so on occasion, being able to cook and entertain in the villa is preferable and one of the main reasons we chose the villa accommodation. The 3 bedroom villa has a full kitchen (oven, hotplates, microwave and fridge) but don't expect much in the way of other kitchen items. There was exactly 6 dinner plates (not all matching/same size), 6 side plates, 6 very small breakfast bowls. No other bowls or serving plates or platters which you might expect and bad luck If you require sharp knives or a large pot - you will need to bring it with you. There is a coffee machine but only one coffee cup that fits under it - plenty of other large mugs that don't fit. (I believe at one time there may have been 2 coffee cups for the coffee machine as there were 2 saucers). My expectation with a resort of this type and cost would be a standard of maintenance within the villas and sufficient kitchen inclusions to make the stay comfortable for those who may not always be able to utilise the restaurant. These are not expensive requirements. What I can say in a positive way is that the grounds and outdoor amenities are well kept and the bar area, including the drinks and food available, was good. Unfortunately some things (such as the outdoor balcony food offerings, pizza oven etc) are currently not available because of staff shortages. Although some bar staff were inexperienced they were still helpful and the experienced staff were excellent, in particular one friendly and efficient lady who seemed to have been with the resort for some time and was patiently training new bar staff even during very busy periods such as happy hour. The beds were comfortable, no problem with linen, towels and the general cleanliness of the villa.

Wonderful accomodation, well maintained and with everything you could possibly need in a home away from home. The resort and grounds are gorgeous, in a great location. The day spa offered a huge variety of treatments and we had the best massage ever! The restaurants and bar offered fresh, tasty modern flavours and catered to special dietary requests.

Overall we had a great time and the course was very challenging and in great condition. Meals were excellent but can we have more vegetables please. Also restaurant windows - what a shame the view is blocked by the steel runners right at the height as you enjoy looking out to the golf course. Can that be fixed?