Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 1,281 reviews

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Pullman Magenta Shores Resort - Image 1
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1 Magenta Drive, 2261 MAGENTA, Australia

Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

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Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Telephone
Fax +61 2 4352 8199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,281 reviews

Customer review rating 4.5/5

Alison S. Couples - Confirmed reviews ALL

We had a lovely room and the service was very good. We also liked location and the facilities at the Hotel

Thank you for your review, we appreciate your wonderful feedback about our rooms and service. We hope to see you again soon! Debbie Pullman Magenta Shores Resort

Customer review rating 4.5/5

Debra O. Families - Confirmed reviews ALL

Very relaxing. Quiet Room

Thank you for such kind words about our accommodation and our amazing team. We are so happy you had a relaxing stay! Hope to see you again soon. Debbie Pullman Magenta Shores Resort

Customer review rating 4.5/5

Kylie F. Friends - Confirmed reviews ALL

It was disappointing that we only had the fancy restaurant to eat in on the Friday night so had to go elsewhere

Dear Kylie, Thank you for your feedback from your recent stay with us at Pullman Magenta Shores Resort. We are pleased to hear that you found our accommodation comfortable. We understand your disappointment regarding the lack of dining options on Friday evening and sincerely apologise for the inconvenience. Unfortunately, due to unforeseen circumstances a team member was unable to attend their scheduled shift which resulted in the temporary closure of Bar dinner service that evening. We appreciate your understanding and regret any disappointment this may have caused during your stay. We hope to welcome you back again soon. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 5.0/5

Kenneth C. Business - Confirmed reviews ALL

The gentleman at reception was marvellous, the dinner experience was delightful and the room/rooms were first class. I was very impressed with the overall experience

Thank you for your kind words about our rooms and our restaurant, and for recognising our amazing team. Your feedback is greatly appreciated and we look forward to welcoming you back again soon. Kind regards, Debbie Pullman Magenta Shores Resort

Customer review rating 3.0/5

Rabinder S. Families - Confirmed reviews ALL

Hi Pullman Magenta Shores Team, Thank you for reaching out and giving me the opportunity to provide feedback on our recent stay. Unfortunately, our experience was not as welcoming or enjoyable as we had hoped. As an Accor Platinum member, I did not feel particularly welcomed or valued at check-in or during the stay by the front of house team. There was no real acknowledgement of my status, and at times the front of house service felt a little dismissive. The Assistant Manager, on the other hand, was friendly and helpful, and I do want to acknowledge her positively. Another disappointing moment was when we checked into our room and found water all over the kitchen floor. When I asked whether we should unpack, I was told to wait. Initially, I was told it would take around 10 minutes, however the wait ended up being around 30–40 minutes. I also had to call back a few times during that period to follow up. This was quite frustrating, especially after arriving and wanting to settle in with my family, including my 9-year-old and 5-year-old. Overall, the stay did not feel as warm or enjoyable as we expected from Pullman, particularly as a returning Accor Platinum member. It was disappointing, as we were really looking forward to having a comfortable and relaxing stay. On a positive note, the broader team across the bars, breakfast and other service areas were great. They were friendly, attentive and made those parts of the stay much more pleasant, especially with their smiles and welcoming attitude. I hope this feedback is taken constructively, as we do enjoy Accor properties and had hoped for a better overall experience at Magenta Shores. We would certainly hope for an improved experience next time.

Dear Rabinder, Thank you for taking the time to share your feedback regarding your recent stay with us at Pullman Magenta Shores Resort. We greatly value your loyalty as an Accor Platinum member and are disappointed to learn that your experience did not meet your expectations. I was the team member who welcomed you upon arrival, providing a warm and friendly arrival experience is very important to me and I would like to sincerely apologise for not making you feel welcomed. Additionally, I would also like to apologise for the delay in resolving the leak in the kitchen upon arrival and the lack of communication in the delay of having this resolved. We understand how frustrating this can be particularly after a long journey with your family. It is pleasing to hear that our Assistant Manager Kellie and the wider team were able to make a positive impact during your stay. I will ensure your kind comments are shared with them. Thank you once again for your feedback and for your continued loyalty to Accor Hotels. We hope to have the opportunity to welcome you and your family back in the future and if I can assist with any future stays do let me know. Kind regards, Rebecca Pullman Magenta Shores Resort

Other web-users rate our hotel

  • 304 reviews 8.8/10 Location
  • 976 reviews 4.9/10 Room
  • 726 reviews 6.9/10 Service
  • 45 reviews 0.4/10 WiFi
  • 412 reviews 2.5/10 Cleanliness
  • 404 reviews 5.6/10 Food
  • 327 reviews 5.8/10 Comfort
  • 219 reviews 5.5/10 Breakfast

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