Pullman Magenta Shores Resort Hotel 5 stars

I was expecting daily servicing of the room and only after I rang reception after the 1st day was I informed that this was not the case due to COVID-19. This doesn’t make sense to me as I have stayed in other equivalent accommodation in the last month which did have daily servicing and surely daily servicing reduces any potential infection risk? When you are paying $300-400 per night this lack of daily servicing is pretty unacceptable and it feels like the hotel is using Covid as an excuse to save money.

We came to the resort for our yearly holiday and also for my wife's 40th birthday. The resort was lovely. The amenities were great. During our stay we ate at the restaurant a number of times, had a drink at the bar, played golf, swam in the lagoon pool most days, went to the day spa and played tennis. All of these experiences were great. The staff also left a gift of pastries for my wife on arrival for her 40th birthday which was a lovely touch. To be honest though, the room we stayed in was not close to the standard of a 4.5 star resort with an average price per day of over $1000. We entered the room to a musty and dank smell which was better after we opened up the villa but would return when closed up for a period of time. We have five people staying in the villa and the crockery was stained and chipped as well as there not being enough for five people e.g. there were only 4 plates and only 2 mugs. The cutlery drawer in the kitchen is broken and would come off when we tried to open it. It was also quite dirty. In the end we just left all of the cutlery on the kitchen bench on a tea towel for the whole stay. The curtains were either ripped, faulty, or falling off the runners. In the room where my 7 year old twins slept they were not long enough to cover the whole window. The couch was stained. The bed in the master suite is so old that it dips into the middle. The bedding was yellowing and the doona had an old blood stain on it and as there was no doona cover, just two sheets, this became quite apparent. Toward the end of the stay the floor waste in the ensuite bathroom started to smell. This maybe where the stale and dank smell comes from in the apartment. I let the receptionist know on check-out about some of these things but told her that generally the villa needs a lot of work to be brought to the standard of the rest of the resort. I understand from her that these are privately owned, but I would expect that the accor/pullman brand would expect better given it is their brand that is being represented by these villas. I never complain and generally let a lot of things slide when on holidays and during our stay we made the best of it but honestly I feel a little ripped off given we have stayed some fantastic places for significantly less. My wife also did not complain but I do feel a bit upset given this was meant to be a fantastic family holiday for a milestone birthday. The resort amenities are lovely but given we had to pay for the use of all (except the pool), I can't justify the cost at half the amount we paid. To be fair, I did not bring any of this to the attention of the hotel prior to checkout. Maybe I should have but as I said before, I generally don't complain and given the state of the Villa, I guess I took it as a failing of the quality standards at the resort and therefore questioned whether raising it would do any good. Also, by the time we noticed most of the issue we were unpacked and settled. I am not sure if all the Villas are like this or we just got the one that is owned by someone who does not care and is not held to keeping their property to an appropriate standard but I wanted to bring it to the attention of Accor management so that you are aware of the state of at least one of the Villas at the resort. Sadly I am going to have to recommend to my work colleagues, family and friends not to stay at this property. I expected we would come to the end of our holiday wanting to stay, but honestly I was keen to go home.

I would recommend to stay on this hotel, as it provides all the necessary for a nice a relaxed stay with children. Hotel features: playground (ideal when you have toddlers), tennis court, 1 indoor heated and 2 outdoor non heated swimming pools, golf, gym, plenty of areas to walk/jogging, a good quality restaurant (only used for breakfast though), access to the beach. The room is big enough for 2 adults and 1 child, even comes with cutlery, toaster and kettle (no kitchenette), so you can bring your uber eats or pizzas and feel like home. In addition, all cutlery, glass is individually sealed, covid safe. In summary, the perfect choice for families.

Could not attend the bar or the restaurant on site. Empty tables in the restaurants were kept waiting. Breakfast (which was meant to be inclusive) charged us $18 for two coffees, which apparently weren't included in the breakfast price.

Got an upgraded room extremely happy with the room and staff around magenta

Had a 3 night short stay at Magenta Shores in a studio villa. Lovely room with a small courtyard near the pool. Room well equipped with a large bathroom. Staff all very friendly and efficient. Breakfast in restaurant was great, substantial and tasty meals.

When I booked to stay and the Pullman Magenta Shores I selected a room overlooking the golf course of the sea. When we got there we were given room (2002), which to our disappointment overlooked neither. Outside of that our stay was made nicer by the friendly staff and service but would be reluctant to book again given the rooms are misleading.

Situated not far from the Entrance, this resort venue is like a standalone community than your standard hotel. We stayed in a 2 BR villa, with 2 bathrooms, full kitchen and a large relaxed living area. Most of our meals were in the Pullman restaurant, which were of a high standard. There was no buffet breakfast due to Covid, however a la carte breakfast was still very good, but lacked the variety one typically enjoys on holidays. Hopefully buffets will return in due course. The kids enjoyed the indoor pool and tennis court, and Magenta beach itself is a short but difficult walk on soft sand. Some type of hard boardwalk would aid in making this a more accessible amenity. Overall, this was a great family base to enjoy the Centrsl Coast attractions, highly recommend if you can book at a good value rate per night.

Working and holiday with the family - has lots to do despite Covid, good precautions in place. Will always come back and stay. Staff were amazing, thankyou Alesha and alysha and Megan

Good friendly staff. I would have been more comfortable if the 1.5m social distancing rule had been maintained particularly at the Shallows Bar queue; as well as all wait staff at the Barrett's Restaurant wearing their face masks so that their noses were also covered.

Great pleasure, bar staff and all waiters/ waitresses amazing especially at breakfast Nothing was too much to ask Clean Felt very safe with all covid practices

Thank you for the much needed short stay. Under the present circumstances with COVID-19 you guys have your hands full. Taking some of these many changes into account a job well done overall although we had provided some feedback directly to the staff in relation to. - dirty towels on arrival - 2 dinner plates when we were a family of 4 - breakfast staff seemed to be learning the new drill and meals and drinks were mixed up - not mentioned to staff...the furniture is in need of renewal Overall thank you.

Gifted an overnight stay including golf and spa. Pre booked extra spa package as well as dinner and breakfast following morning. Because of the late checkin and being booked into golf before we could access our accommodation there were issues with having to get changed in the toilets before playing. Didn’t get time to enjoy the amenities due to only being booked in for one night. Quick walk around showed us that the pools etc looked great. Golf game very enjoyable. Staff all very friendly and made sure you were looked after. Breakfast selection was overpriced and too limited.

Beautiful golf course and great location for getting away from Sydney

We thoroughly enjoyed our stay @ Magenta Shores. My only criticism was that the service in the restaurant was very slow.