Pullman Magenta Shores Resort Hotel 5 stars

Resort surroundings were very pleasant - breakfasts were excellent but food in the restaurants not up to standard for the price. Accommodation was basic and access to the beach difficult for older people.

Went for the easter break in 2021. First the positives - amazing staff, super friendly and helpful. Great restaurant with good food and wine. Accomodation was way under par - for > 1500 AUD per night for a 3 bed villa, the bed and the ameneties provided did not match what is expected of Pullmans. Terrible pillows, small TVs - worse than most AirBNBs. Doubt, if i will ever go back for stay.

We had a great stay in the lagoon villas right beside the pool. Everything you need was found at the resort and kids loved the pool and Easter egg hunt. Good Friday dinner was fantastic and we felt comfortable and relaxed given the attention and friendliness of the waitstaff. Breakfast could be improved, with more fresh fruit options and something with some wow factor to be on par with the rest of the experience.

My husband and I recently had a one night kid free break there and it was perfect. Lovely rooms, friendly and accommodating staff and excellent facilities. We loved that we could get everything in the one place - beach walk, swimming pool, spa, bar, restaurant, gym etc. It meant we could really enjoy every minute without having to thing about it.

Excellent service at front desk and in restaurants and bar. Very disappointed in the room, in particular the bathroom that not only smelt, but was aged and looked like a hospital bathroom. Certainly not a luxury experience in the room we had.

We stayed for our Wedding Anniversary and had booked a spa villa. When we arrived we were told we had been upgraded to a 3 bedroom villa which was over the top as there was only the 2 of us. To our disappointment there wasn’t a spa and the villa had a very strong odour, damp/water smell. Staff were friendly and we did enjoy the breakfast.

Great location between ocean and lake, beautiful and quiet. Excellent service and friendly team.

Excellent food Good wine Lovely to see James Who works at Oately wines Spa was excellent products empty fro my purchase of trial pack

we loved the villas and facilities - great day at golf - a hot jacuzzi on the premises would be a plus but we enjoyed the steam room

A most much needed enjoyable break a pity we couldn't stay longer even though we had a lot of rain...

A Villa was nice but the walls were a bit dirty. Otherwise it was clean and nice roomy layout. Found the food a bit lacking and inconsistent service. Some were extremely good but others were not so good.

Very clean place. Entry foyer looked good with a lovely floral display. The staff were exceptional both professional and extremely pleasant. Upgraded to a lovely one bedroom villa.

The staff were rude, disorganised and unhelpful from reception, dining and bar. Firstly, I had prepaid my room and yet in the lead up I had 5 missed calls and messages from the hotel asking me to confirm my booking. I was panicking that my room was going to be cancelled, but when I did finally call back, it was just so they could try an up sell me dining and spa services. I provided feedback that calling guests between 9-5pm during work hours wasn't ideal and perhaps they could follow up with a text or email. They just shrugged me off. When we arrived on the Friday to check in the lady behind the reception desk was less than warm. She barely spoke to us and it was like we were an inconvenience. We checked in and were sent to our room with the wrong key. I had to call them to let them know, they were apologetic, but it still took them nearly 20 minutes for someone to come with the right key while we just stood at the door. We came for a small intimate wedding at the restaurant and the service was very average. I don't think the bride or groom would complain but the service was bad. They wore face masks but put them under their chin? The staff spent most of the time chatting to each other so we had to flag them down to get drinks. The food was put down with half the guests outside taking photos so they ate their food cold. The food was cleared so fast that people couldn't just enjoy the meals. At 10pm we were asked to move to the bar, however when we got there the lady said she was packing up and was so incredibly rude. The bride & groom put down cash behind the bar and she begrudgingly accepted to stay open, not without scowls and lots of comments. Overall, I would not recommend Magenta Shores.

i THINK ONCE YOU ARE WARE OF HOW MANY TIMES WE HAVE STAYED AT THIS PLACE YOU WILL REALISE HOW MUCH WE VALUE THE EXPERIE4NCE!!!!

What a great week away. Magenta Shores was a perfect choice. Living in Sydney we would normally go further a field, not knowing this resort was just a hour and a half away. The resort was very well laid out. Lots of choices and things to do to fill in the week. The grounds were very well looked after as were the amenities. 2 pools to choose from, walking tracks, the local beach to walk on (wouldn't swim though however there is one very close just up the road) The staff were great and very friendly in all departments (reception, bar and restaurant. Thank you all :)) The food, both dinner and breakfast, were what you would expect at a 5 star rating property and very good. We were only a couple but had a 3 bedroom villa (no other choices when booking) which was very roomy, maybe a little dated, but still quite good and in fact very quite for its positioning. (Maybe a 4/4.5 star rating) We had a great week and will definitely be coming back to Magenta Shores.