Pullman Magenta Shores Resort Hotel 5 stars

Thank you very much

Per the title, check in was terrible. Its usually great, however the reception failed in many ways. 1. Called early (12:30pm) to request early check in. I was told they would prioritize our room clean and would give me a call. No call, came in at 2pm for check in (per the email from the hotel), however was told check in is 2:30pm and room not ready. 2. Finally check in after 2:30. Go to Villa and find that it has pizza containers, hungry jacks wrapper, coffee cups all over the place. Towels on floors, beds unmade etc etc. The villa which was meant to be prioritized to clean was not even touched by cleaning crew. 3. Reception apologised. Gave we some drink vouchers. Told me they will get it cleaned straight away. We waited nearly 2 hours more before we could check in. 4. With their apology, they said they will speak with the manager that night to arrange some compensation as they were terribly sorry. Never heard from anyone afterwards. I am not sure if its lack of training or they just didn't care. Why say they will prioritze when nothing was going to happen? Why offer compensation if nothing was going to happen? At check in, they would also normally welcome you as a le club member and thank you for your membership. They would also tell me how to use the complimentary wifi and explain the buffet breakfast location. But this did not happen either. I have been to Pullman Magenta many times with family and friends and its been a much better experience and that is why we keep coming back. However the check in experience this time was not just terrible by insulting in some ways. To top it off, when i asked if i could check out a little later, they gave me just 1/2 hour more. However the cleaning crew still came at check out time and asked when we would be leaving (not their fault, they were probably not told about the 1/2 hr more). Sorry for all the negatives, but it was not a good experience. On the positive side, the rest of the stay was as expected. Villa was nice and the facilities are great. Kids enjoyed the pool and tennis court. We enjoyed the breakfast which was a mix of buffet and a la carte. Location is great and we find the resort great for our holiday needs. So even though we had a bad experience, we will most likely be back.

Great destination for a girls getaway

The experience was good. However, the room needs to be pest-free. We booked 10 rooms and guests were complaning that they had to deal with spiders and other insects. I have stayed in Pullman hotels before and never had a complain but this time it did not lay on my expectation.

Pleasant and relaxing

Golf was good - hard course Dinner at restaurant was highlight Lovely service at reception/check in Rooms ok AC too loud couldn’t sleep and pillows were really bad - didn’t sleep all night because if these reasons.

Parking was not available in designated areas prior to check-in. We were made very welcome to use resort facilities while waiting for villa. The resort provided a complete package for a very enjoyable stay.

It was a good experience in all aspects

The staff were very welcoming and helpful, however we have stayed before and were very disappointed in the breakfast buffet! The choice of cereals, fruits, juices very small, had to order all hot food and then wait instead of just being able to go and select for yourself. Novotel far better,this probably not as good as Ibis Styles we have stayed in. Never seen a fee charge for clean linen before!.

I was upgraded to the beach house, which was absolutely amazing. I try to stay at Magenta as often as I can and every stay leaves me feeling the same way. “When can I book my next stay”

Hotel style room was well appointed though a little small. Staff were friendly and helpful. Had to wait 30 mins for Spa treatment as staff did not arrive on time. Golf shop staff were great and the course was in good condition.

Very pleasant,great sized quiet room,with a nice view of the course.Barretts restaurant was very nice.

We were going to the Melbourne cup function and it started raining just before it started so they came and picked us up in the golf buggy so we didn’t get wet or walk up in our high heels which we really appreciated

Pleasant. Fridge broke down twice but service good

Service at reception, restaurant and bar was excellent. Room was very comfortable and spacious. Golf facilities, pool and fitness centre all high quality. Very enjoyable experience.