Pullman Magenta Shores Resort Hotel 5 stars

Misinformed at check-in - told breakfast not included in rate paid and only later, when I checked what I booked for, did I establish that breakfast was in fact included. I had to ring reception to advise. Room presentation outdated. No mini bar. Poor view from room. Booked a King bed and got 2 single beds! Intermittent internet. Very over priced for what we got! The one plus was the facilities - indoor heated pool [was raining] ETC.

Villas and surroundings are well kept. The beds are a bit uncomfortable but overall we had a great stay.

I stayed 4 nights with my family. First day my bedroom sliding wouldn’t open had to wait for maintenance to come Next day my bedroom down light was flickering again waited for maintenance guy to come Phone service reception was absolutely shocking had to talk outside my villa. There wasn’t clear signage to say there is complimentary water and milk as I had to confirm this with reception as didn’t want to incur charges. Also the night before checkout we had a blackout and I was in the shower with no power . Tried to call reception but was engaged no IVR to explain what gapped it took hours later to come back on The morning of check out my son was so sick walking would put him in pain had to give him Panadol. Coming home I found he had developed gastro from what the doctors said he was in pain for days. Also let’s not forget to mention we had a car accident leaving our driveway from the villa upon the morning of checkout because some idiot parks on the road opposite to our villa leaving us impossible to reverse with enough space. This trip was a headache and costly one. Which I never left the house

Our stay was outstanding the beach house was incredible. Belinda was an amazing help and the food at the restaurant was great as were the staff

We had a great time. Always enjoyed staying at Pullmans.

The location of the resort is good, not to far from the city centre. The room well equip with all the necessity that you will need during your stay During our stay, we experienced no electricity for more than an hour, it made our night very uncomfortable to sleep. Wifi service was extremely slow.

We really enjoy coming to Magenta each year. We have been holidaying there for the last 3 years. This year we went later than usual but in the January peak season. The life guards at the beach were amazing, it meant we could vary our activities between the resort and the beach. The view we had of the pool I great, as we are so close to the pool. We were disappointed that the bar at the pool wasn't open for as long as advertised (closing early sometimes). The internet is s till very poor at Magenta and to have that upgraded would add to the activities our kids could enjoy. It would also be great to be able to air play from our iPads to the TV so we aren't forced to hire movies from the small selection offered on the room TV. We really enjoyed the kids art class on offer and would love to have more of that next time.

We enjoyed relaxing by the pool and liked that lifeguards patrolled the beach near the Hotel. We were disappointed that there was no daily room service for the nightly price of the studio. Limited place to hang towels as towels were not replaced until after our third night. We were happy to save water and reuse towels but they should provide more hanging space. Room air conditioner and fan were malfunctioning and no plug provided for the bathroom basin. There was reference made in places to refer to the compendium in our room but we couldn’t find one. We (3 people) went to utilise the restaurant and were told, at 7:30pm that they couldn’t fit us in until 8:00pm but only 2 of us. The restaurant was not even half full. Another couple who had come before us were also turned away and were unimpressed. We we were also told Wood fired pizzas were unavailable due to the fire bans. We had to then drive to the Entrance to get dinner. Overall Magenta shores was nice but for the price will need to address these issues before we would return.

We had a excellent stay as always , the staff are professional and helpful . The pool food was amazing . Only complaint Is wifi reception isn’t strong

Average considering the cost. Poorly equipped kitchen. Toaster kept blowing the fuse. Bullied at the pool because staff and management are not capable of ensuring visitor safety. People eating in the pool, no room to sit, teens wrestling and throwing off shoulders. Manager referred to police rather than asking poorly behaved individuals to leave.

We enjoyed the clean facilities, delicious food, attentive staff who went beyond the norm, especially in trying to accomodate our late booking for New Year's eve.

Very nice villa to accommodate the whole family Good facilities overall Dining and spa experience are satisfying Poor internet/wi-fi connection - a pity

My partner and I enjoyed our two day/two night stay in one of the villas divided into three separate hotel style rooms. The room was very spacious, the bed was very comfortable and the bathroom shower had recently been renovated. The room was a bit dated with old carpet and could have used a seating area with a sofa or similar as seating was limited in the room. We ate breakfast both mornings in the dining room and had dinner there one night as well. The food and service was simply fantastic. Highly recommend having a meal or two at the restaurant. We also enjoyed an extremely relaxing spa treatment at the Vie Spa which offers a wide range of high quality spa treatments. The staff from check in through the entire stay was extremely friendly and helpful. We had a lovely, relaxing stay in a beautiful natural environment. The resort is not a five star ultra luxury but affords a very pleasant stay and value for money.

We thoroughly enjoyed our stay at Pullman Magenta Shores and would certainly stay again. Shallows bar and the poolside bar had great food and service, and the NYE buffet was fantastic. We ate in the resort for almost all of our stay. The pool area is great, and the indoor lappool and gym also clean and well equipped. However, there are also some improvements that could be made to totally deserve the 5 star resort rating. The apartments are not serviced, and although you can request additional towels and toiletries to be sent to your room, the old ones aren't removed (unless i assume you take them to the cleaners yourself). This could have been better explained upon booking and upon check-in, and to be honest, should reflect a reduction in price as it is not consistent with other Pullman resorts. We also arrived early, before check-in, but our room still wasn't ready by 2.30pm check-in. Again, this is something that could have been managed more professionally. Finally, the restaurant declined to seat us for 30 minutes one evening despite there being numerous available tables. I'm sure this was simply to manage flow of orders, but again, the communication could have been managed better. Overall, it was a great stay, and we would come again, but little things like the above are minor nuisances which impact overall image and assessment.

It appears 17 white heavy avenue was new villa and the fire alarm kept beeping and making noise on the afternoon and i called and got handyman come over to fix it. It took almost one and half hours when my family was supposed to have quite time. I was glad the staff member gave me extra complimentary hours aafterhearing my story. Apart from this, the spa service provided is quite confusing. I thought it was free service like bubble massage in the tub but it turned out to be paid service involving professionals