Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 1,318 reviews

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Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

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Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,318 reviews

Customer review rating 4.0/5

Michelle B. Families - Confirmed reviews ALL

We only spent a night but the location is fantastic and its the kind of place we would return to with or without kids. Loved that there were multiple pools to choose from apart from the beach and having the restaurant choices and in room dining was great. We just had the unfortunate issue of a major leak coming through the kitchen ceiling when the bathtub upstairs was used once and drained (not even filled anywhere close to the line indicated). The villa was tidy and the beds comfortable, however with a full kitchen available it would have been good to have some condiments available especially for short stays like ours even if it was just some cooking oil. We informed management about the leak and we appreciated greatly that they offered a complimentary stay when we were ready to return so customer service was lovely.

Dear Michelle, Thank you for sharing your experience at Pullman Magenta Shores Resort. We are delighted to know that you enjoyed our fantastic location, the multiple pools, and the dining options available, both in our restaurant and through in room service. We sincerely apologise for the inconvenience you encountered with the leak from the kitchen ceiling. It is unfortunate that this affected your stay, but we are pleased to hear that Jody handled the situation to your satisfaction. Your feedback regarding the kitchen amenities is appreciated, and we will consider it as we continuously strive to improve our offerings. We look forward to welcoming you back in the future and hope your next visit will be even more enjoyable. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 1.5/5

Erin C. Couples - Confirmed reviews ALL

We had x 3 different room changes due to reception check-in error then the third room had mould and aircond leaked on the carpet flooding the room.

Dear Erin, We sincerely apologise for the inconveniences you encountered, including the room changes and maintenance issues. Your comments are valuable, and we will ensure that they are reviewed appropriately. Your refund has been processed through your booking provider and we do hope you will allow us the opportunity to welcome you back to allow you the experience you should have had with us. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 4.5/5

Mike G. Solo - Confirmed reviews ALL

very enjoyable accommodation and golf course

Dear Mike, Thank you for your positive feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed the service provided by Charlotte, as well as your accommodation and golf course. We hope to welcome you back again soon. Kind regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 3.0/5

Danielle F. Families - Confirmed reviews ALL

Beautiful resort, but disappointingly dirty. We loved the hotel and the amenities are great but the apartments were so dirty and filthy. The sofa in particular was heavily stained, all the bedspreads had stains, there was food on the floor, the placemats for the able were filthy, the glass wear was covered in grease. We raised this with reception on our first day and was told housekeeping would come the next day but they never came. We raised it again on departure and was told they raise it with management to come back to us but we did not hear back. We have photos of how dirty the apartment was.

Dear Danielle, Thank you for sharing your feedback regarding your recent stay at our resort. We are pleased to hear that you appreciated the beauty of our property and enjoyed the amenities available to our guests. However, it is concerning to learn about the cleanliness issues you encountered during your visit. Please accept our sincerest apologies for the state of your apartment and the lack of timely response from our team. Cleanliness is a priority for us, and we regret that we fell short in this instance. Your comments regarding the specific areas of concern have been taken into consideration as we strive to improve our services. We appreciate your patience in bringing these matters to our attention both during and after your stay. Thank you once again for your feedback. We hope to have the opportunity to better serve you in the future. Regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 4.0/5

Richard N. Couples - Confirmed reviews ALL

loved the Golf course and home cooked meals pies etc...

Dear Richard N., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed the golf course and our inhouse freshly made pies. Your comments about room upkeep have been duly noted, as we continually strive to enhance our guests' experiences. We hope to welcome you back again soon. Warm regards, Rebecca Pullman Magenta Shores Resort

Other web-users rate our hotel

  • 302 reviews 8.7/10 Location
  • 971 reviews 4.9/10 Room
  • 731 reviews 6.9/10 Service
  • 51 reviews 0.4/10 WiFi
  • 412 reviews 2.6/10 Cleanliness
  • 394 reviews 5.4/10 Food
  • 321 reviews 5.6/10 Comfort
  • 212 reviews 5.1/10 Breakfast

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